Who Uses This Software?

Small businesses seeking accounting software suitable to their size.


Average Ratings

9581 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Pricing Details
    Contact QuickBooks for pricing details.
  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Intuit
  • www.intuit.com

About QuickBooks

QuickBooks is the leading accounting software for small businesses. Manage all your finances with either our licensed or online version. Instant access to customer, vendor and employee information. Free support and upgrades with online version. Comes with a 30 day free trial.


QuickBooks Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Approval Workflow
  • Billing & Invoicing
  • Client Management
  • Client Portal
  • Document Management
  • Due Date Tracking
  • For CPA Firms
  • Project Management
  • Staff Management
  • Time Tracking
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Expense Tracking
  • Fixed Asset Management
  • General Ledger
  • Payroll Management
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Budgeting & Forecasting
  • Donation Tracking
  • Fund Accounting
  • Grant Management
  • Payroll Management
  • Project Accounting
  • Purchasing & Receiving
  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

QuickBooks Reviews Recently Reviewed!


QuickBooks is Useful for Small Businesses

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Once I got the hang of QuickBooks, it was very useful. In general I like it and it makes accounting relatively easy. One caveat is that I am an attorney and I have to do relatively complicated trust accounting in QuickBooks. I found it extremely difficult to figure out how to properly set things up initially to do all of this correctly in QuickBooks. I would say it was the single thing that caused me the most stress in the first two years of my law firm. However, with the help of a couple of third-party books, and some online guides from third parties, I finally was able to figure out how to set things up properly, and once I did that things ran pretty smoothly. I still have my own little "guides" that I have written for myself to remind me of all the steps to do different tasks - but even having to follow those guides, QuickBooks is reliable and quick. I really like how quick and easy reconciliation is. As an attorney I am retired to do reconciliation for the trust accounting - with QB it is so easy that I generally do reconciliation once a week as opposed to once a month, and this really gives me the peace of mind to know that everything lines up. I do like, in reconciliation, that QB is able to almost always accurately tag items to their appropriate transactions/accounts so that I just have to click that it is correct. I am able to set up QB to automatically download backups of my company file to cloud backups like OneDrive and DropBox, which is great.

Cons: QB occasionally tags things wrong in reconciliation - for example I have a trust account where client funds are held before they are earned and a separate business savings account, and they both earn interest. When I earn interest on both accounts, however, QB consistently tags them both as interest on my trust account, which is incorrect. Also, QB does not allow for more complicated splitting of transactions. I have a third party payment processor (LawPay) and on one occasion I received funds from a client and processed a partial refund to a client on the same day. In my trust account, however, this only processes as a net deposit. There is no way in QB to split this transaction into both a partial refund to one client and a payment from another client, so when I do reconciliation this transaction consistently pops up (it has been doing this for over a year), so in EVERY reconciliation I have to just ignore it. This is annoying. Also, QB online does not have all the functionality I need for law firm trust accounting, so I had no choice but to go with the desktop version. I would have liked to have had the option of using the cloud version so that I could more easily use the software on my desktop and also on my laptop while traveling. Instead, I can install the software on my desktop and my laptop, but I can't really use the software on my laptop and have it sync - rather my laptop is useful if I need to recover my file and then switch to using my laptop only.

Overall: Overall, my QB experience has been very positive.

Excellent accounting software but not cheap

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Quickbooks is relatively easy to use if you are even a little computer or finance literate. It makes bookkeeping very easy by pulling in your bank transactions and allowing you to match these to sales and purchase invoices that you have created. It allows you to create and send very professional looking sales invoices to customers. There are a whole heap of features that you may never use.

Cons: Maybe a little too many features for the average or more basic users. This can leave new users feeling a little overwhelmed. There are several banks that don't yet link in (Tide, Starling etc). It's not cheap and it's forever on promotion (like Stella), customers see through this.

Overall: I raise repeating sales invoices to my clients and when the payment comes in through the bank, I match the payments to the sales invoice making my bookkeeping logical and easy. When I spend money, I tell QB in plain English what it was for and QB posts it into my accounts. Easy and efficient.

Vendor Response

by Intuit on September 21, 2018

Thanks for taking the time to write this thorough review. Managing a business can be quite busy, even without the accounting aspect involved. That's why our goal is to streamline invoicing, bookkeeping, and other daily tasks by means of our software. It's awesome to hear that QuickBooks has made these tasks easier and more efficient for you.

Another one of our top priorities is to provide you with various software options to choose from. That way, we can ensure that you're using a QuickBooks product that meets your business' needs feature-wise and price-wise. This guide, which compares the prices and features of each version of our software, will come in handy if you decide to switch to a lower-priced version in the future: https://quickbooks.intuit.com/products/

If you're currently using QB Online, there's also a process built into the program that makes downgrading fast and easy: https://community.intuit.com/articles/1609737

Cheers!
-Kristian, The QuickBooks Team

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QuickBooks - everyone can be a bookkeeper

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: First, I've been using QuickBooks for over 11 years. I have used both the desktop software and online. Right now, all of our companies use Quickbooks online. I'm a big fan. If you have ever taken an entry level accounting class, you have all the knowledge you need to run QuickBooks. The ease of use is the best I have found and I've used a few other accounting systems that I won't name :) But QuickBooks far exceeds those others. You can easily customize your chart of accounts, create invoices and sales receipts, run payroll, manage users, complete bank reconciliations and manage the chart of accounts. It doesn't take a professional to learn the software which is what I love.

I have to talk about their support. They are amazing! We had to switch over another one of our companies to QuickBooks and the process from the old software was a nightmare. I spoke to QuickBooks support and they stayed on the phone for over 4 hours with me getting it to transfer. The support was unprecedented and in the end, they really pulled through to get the old accounting software to transfer into Quickbooks. Never seen anything like it before. I was thoroughly impressed.

Cons: The software goes down quite often. Sometimes we get errors that we can't log into our account or even that our account is active, which I know isn't true. We wait a few minutes, refresh, and alas we are back in business. Even with this headache every once in a while, I would still choose this software.

Vendor Response

by Intuit on September 21, 2018

We really appreciate you taking the time to write this glowing testimony, Jessica. It's been great having you as a part of the Intuit Family during these past 11+ years. What you said in your review title is so true. Everyone can become a bookkeeper. Sometimes, they just need the right tools in order to do so. We're so glad you made QuickBooks your bookkeeping tool of choice. By the way, if you run into a future situation where the site appears to be down, this tool can come in handy and potentially get you logged in faster: https://fixit.intuit.com/

We look forward to backing your business for years to come!
-Kristian, The QuickBooks Team

Nothing beats QuickBooks for Accouting, as long as it's the desktop version...

Sep 14, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: QuickBooks is awesome. Simply put - the features and functions are extensive. From the reporting, to the invoicing and billing, to the payroll functions - it does everything your business needs to ensure it's financials are accurate and on time. I especially prefer Quickbooks Payroll to other payroll services, because the integration of data is automatic, and I don't have to manipulate files to import and export for Payroll. In addition, it tracks all the taxes, and if in numerous states, handles all of the state reporting necessary.

Cons: The cost is pricey. You will pay a lot for QuickBooks, but it is worth every penny if you have a business will a good volume of income, or with a payroll.

QuickBooks online is significantly lacking some of the functionality of the full version, so when working with clients, you need to ensure you are using the same versions so that the data doesn't get corrupted. Specifically the Sales Tax setup on QB online is more difficult to work with than the full desktop version.

Overall: I am a user of QuickBooks as an accounting assistant for my clients. I have used Quickbooks to conduct Payroll functions, for income and sales tax reporting, and for financial data exports for data creation. QuickBooks is a program for people familiar with accounting terminology. You need to know what assets and liabilities are, expenses and income, etc. before you can set it up properly. With some online training through their tools, or others available online, you can glean enough information to create your QuickBooks file and get going. In addition, it is an awesome tool for collaboration with an accountant. You can have accountant copies of your files, and sharing the files is straightforward and simple.

Vendor Response

by Intuit on September 17, 2018

Thanks for the review, Melissa. While we offer different versions of the same product to ensure businesses of every size will have their needs met, it'd be my pleasure to discuss the Cons you mentioned.

While you can find some tips for Sales Tax set-up in spaces like our Community forum (https://community.intuit.com/articles/1146054), this site also has a ton of insights so users of every background can feel confident working in QB. As a prime example, this article (https://community.intuit.com/articles/1164870) is a glossary of accounting terminology.

Regardless, feel free to email me in regards to pricing and the functionality suggestions you mentioned at QBCares@Intuit.com. I look forward to hearing from you and will keep an eye out for a message with your name on it.

Jess, The QuickBooks Team

Quickbooks - Big bang for your buck

Sep 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is the most user friendly software on the market. It is simple to set up a company and basically "idiot proof" for anyone with the slightest of bookkeeping knowledge. Basic accounting entries can be made manually or automatically generated through a simplified user interface. I would encourage anyone with a small business and a limited accounting skill set to use this software.

Cons: This product is so easy to use and manipulate, that it is also very easy to make changes to past entries in error. Checks can easily be deleted or changed which can cause inaccurate books. There are ways to correct these errors if proper documentation is kept each month.

Overall: Great product! I would highly recommend using this product for a start up business, can also be used for more advanced accounting with proper training.

Vendor Response

by Intuit on September 19, 2018

Thanks for the excellent review, Lindsey! Comments like yours are affirming to come across, as we strive to deliver a feature-laden product that maintains the user-friendly interface you've come to enjoy. As you've noticed, we've crafted QuickBooks to be accessible to users of all backgrounds, accounting or not. For this reason, there are a ton of tips and to help you quickly correct any errors in QuickBooks, and even keep a log of documented changes in the system itself (https://community.intuit.com/articles/1145970).

Since our Community database hosts the linked article above, I encourage you to explore it more when you get a chance. It's a perfect example of a one-stop shop for input tips and workflow tricks. It also doubles as a Q&A forum monitored by our product experts, so jump into the advanced insights hosted there anytime.

Wishing continued success to Olympia Companies, by the way!

Jess, The Quickbooks Team

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Beware before importing transactions! There's no way to bulk delete them!

Sep 07, 2018
1/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money

Pros: No pun intended, but for the features that actually work well, they are very intuitive. They accommodate such a huge range of detail and diversity in what each business would require. Beautiful interface.

Cons: No one should use this product if you have to import a lot of transactions! 1. There is no way to batch delete transactions that you may import by mistake or that you decide later on you don't want (which is likely to happen because once you get over the learning curve and figure out how you want to use the software, you may have entered data that you no longer want). I found this out the hard way. After two years of data was entered, I was encountering issues related to how I originally added the transactions to my register and that I needed help fixing. But then multiple representatives kept only solving small portions of the problem. After the fourth or fifth rep saw my issue, she said that I had to start all over again entering two years of data into QBs. She had me disconnect my bank accounts, then "delete" them from the Chart of Accounts. This makes the account "inactive" BUT she failed to tell me that those transactions would never actually go away. They stay there in the background and mess up your reports. So because she had me then reconnect all my accounts and re-import two years of data for me to start over again, it essentially duplicated every transaction (thousands of them). Now my only option is to either manually delete every duplicate, which is not possible OR cancel my acct, create a new one and start over again. All the reps and supervisors I have spoken to have blocked me from anyone higher in the company. They refuse to refund me for any more than 1 mo.

Overall: My bad experience erased all the good that could've come from Quickbooks. I just wasted two years of bookkeeping, two weeks of non-stop work in QBs preparing my 2017 Tax return that is on extension and I'm now going to get penalty fees from the IRS. They can't pay me for those fees and they can't give me back my time, but the least they can do is refund me for the two years of service fees that their representatives have rendered useless to me. I can't get any higher than a Supervisor Kayson in the Accounting Dept. I've begged and pleaded and told her that I know Quickbooks doesn't want this for their customers and that they should be informed of this disaster to make sure it doesn't happen to anyone else and she refused, after begging for almost an hour, she said there was no one higher she could pass me onto. It just can't be possible, but that's how I was treated when the worst possible thing could happen to me and my business. It's not worth the risk. Please do your research and make sure this doesn't happen to you!

Vendor Response

by Intuit on September 28, 2018

Hi Jullian. You've been through quite the ordeal, so I appreciate you leaving this honest and thorough review. I want to exhaust my resources to turn this around, so please know I have the tools and visibility to help. I encourage you to reach out to me at your earliest convenience (QBCares@Intuit.com). That's my inbox, and I'd like to dig into your account and ensure these data entry and import issues are cleared away once and for all. I'll help you do so with the least amount of strain on you and your time, as I realize you have a thousand other things to do than delete duplicates. You deserve better, and I'll see to it that happens.

I'll be on the lookout for your message, and I thank you in advance.

Jess, The QuickBooks Team

Quickbooks Online Review

Sep 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have been using this web based software for around 5 years having used the desktop version for 10 years prior to that. The main advantage is easy access anywhere with no concerns on backing up your data. These alone are worth the very reasonable monthly costs. I chose QB online as its market share attracts a lot of 3rd party integration App developers which help me streamline our processes and save a stack of cash on administration costs

Cons: Some years ago the UK based support was non existent, over the last 3-5 years this has been massively improved with a UK based support team. Can be a bit laggy when the USA wake up, this can be overcome by using the desktop application that somehow sync's with the Web based platform. I've never tried this, but can see how others might

Overall: Overall QB Online helps me run my two business from anywhere, I can process any amount of suppliers bills, make payments, run reports etc etc ... from my armchair if I wanted to. The 3rd party apps that sync up are great , you need to be prepared to put in some leg work to understand how this all hooks up but once you have it all set up it works a dream. I reckon I save 1.5 admin salaries per year using QB Online and all the other apps

Overall...its worth 10 times the cost

Vendor Response

by Intuit on September 07, 2018

Hi David,

Thanks for taking the time to write this glowing testimony. It's been great having you as a part of the Intuit Family during these past 15 years. Your review perfectly captures what QB Online is all about, which is helping business owners save time, save money, and manage their business from any location.

By the way, if you're interested in giving our desktop app a try, you can download it from this page: https://quickbooks.intuit.com/apps/

The app generally runs faster than the browser version of QB Online, so it'd be worth checking out. We look forward to backing your business for years to come!

-Kristian, The QuickBooks Team

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Solid Product When It Works, But Horrific Customer Service & Terrible Update Policy

Aug 30, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
Likely

Pros: The product is well designed for working professionals to complete the common, everyday tasks easily. Moreover the layout of the screens of the software are, for the most part, logical.

Cons: First, customer service is horrific and the software includes some awful design flaws : Specifically, in the Premier version of the software one is supposed to be able to automatically generate bills for all customers/Jobs with time entered against them. However, this function fails miserably--specifically, when the function is run, the last line of every customer invoice is incorrect--it actually pulls information from another customer/job and inserts the text there, but mixes that description with the correct time entry for the invoiced customer. This resulted in approximately, 500 invoices that contained erroneous information. When Intuit was contacted regarding this issue, "customer service" took over a month to respond and then said that they were aware of the problem and they were working on a fix--that was over 2 years ago and the problem as not yet been resolved.

Second, updates to desktop software are essentially forced every 2 years: Specifically, Intuit appears to systematically cut off add-in features of older (2+ years behind current release) software. More specifically, we were running the 2015 version of their software and in early 2017 we were advised that we would no longer be able to accept credit card payments unless we upgraded to the 2017 version of the software. This is all despite the fact that technically the software is still supported by Intuit. However, software that cannot accept credit card payments as an integrated feature is useless.

Vendor Response

by Intuit on September 04, 2018

First, I want to extend my offer of help here, Stuart. Please know we upgrade products so that the back-end systems comprising them are the most state-of-the-art and secure on the market. This process delivers the peace of mind you deserve when completing sensitive tasks like processing payments. While you can read more about why upgrades occur in the FAQ which uses the most recent (2015) as context (https://community.intuit.com/articles/1501193), please feel more than free to email me directly at QBCares@Intuit.com. I have the visibility and expertise to help with the bill generation issue and can take a look at what happened during your previous interactions.

Until then, I encourage you to find us on Facebook (Intuit QuickBooks) and Twitter (QBCares). We have chat reps available who'd be happy to help anytime.

Thanks for your honest review, by the way. You've given me the chance to help, and I'll exhaust my resources to turn this around.

Jess, The QuickBooks Team

Using QUICKBOOKS since 2014

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: QB has excellent customer support. Even tho the support is base in India about 99% of the tech's are understandable and should you have trouble they allow you to ask for another tech without being offended. We use the P/R and A/R modules and they are easy to follow and understand if you have basic computer knowledge and finance knowledge help as well. But tech support is always their to help you with any issue.

Cons: They give you the ability to create far too many reports.

Overall: Overall, the software works very well, the tech support is excellent and the pricing is fair and reasonable. They offer credit card proceasing and employee direct deposit. We don't write checks any longer and that is a great savings in itself. Purchase it, take a few classes to learn the software program flow (it makes it easier to understand) and you won't be sorry. An excellent product for any business that has accounts receivable's and employee payroll. You can even do you monthly and quarterly taxes too!

Vendor Response

by Intuit on August 28, 2018

Hi there, Gary. Thank you for your review, and your long-time loyalty to QuickBooks. I'm delighted to read our software is helping you manage the finances for Nancy Kissick's Professional Nursing Serbs. While we have customer assistance all over the world and U.S, just like our customer base, I'm here to ensure you know about all the support channels available to you.

As an alternative to calling in, feel free to send us a message on Facebook (Intuit QuickBooks) and Twitter (QBCares). We have dedicated product experts at the ready to lend a hand, and they have the tools and expertise to help you with any issues you come across.

Further, these agents likewise monitor our multi-function Community forum space at https://intuit.me/2rJQ95o. This Q&A site doubles as a database of workflow tips and troubleshooting guides, so you'll find a ton of insights on creating reports.

Keep up the fantastic work, and take care!

Jess, The QuickBooks Team

The Desktop version is better than the online

Aug 22, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Desktop - it's easier to have multiple screens open, but can only do one company at a time (online, you can use different browsers to open multiple companies). Has a lot of functionality. The only other thing that is better about the online version (imho) is being able to easily log in remotely - BUT, if you don't do it frequently enough (and randomly) you'll need a verification code.

Cons: Does have an intercompany feature. The online version doesn't allow multiple screens open at once. If you decide you want to cancel your online membership, getting your historical transactions off of it is a challenge. I wish that they still allowed recon of sales tax. Online doesn't give a "fee" and "Interest income" fill in for recon'ing each bank account. There is no listing for any asset/liability accounts that haven't been recon'd or a report showing the last date it was recon'd.

Vendor Response

by Intuit on August 27, 2018

Thanks for this review. Your loyalty to QuickBooks is valued, so please know we're proud to be backing your business.

While I have your attention, it'd be my pleasure to address the Cons you mentioned. As a start, you can open multiple windows/tabs of the Online software. This Community-hosted article outlines the details (community.intuit.com/articles/1456006), and I encourage you to explore the space more when you can. Our multi-function Community database also doubles as a Q&A forum, so jump into the convo anytime you have questions.

Further, you can download your historical data and save it in spreadsheets if you decide to cancel. The info at community.intuit.com/articles/1254966 explains the process, but I'd be happy to pass your suggestions about interest income, flexible sales tax, and alerts about reconciled accounts to the engineers for review. We use your ideas as inspiration and default to it when developing new tools.

Jess, The QuickBooks Team

The Software that any accountant could not live without

Aug 22, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: QuickBook is the one of the top accounting software. It greatly deals in assisting with fixed asset

management, billing and invoicing of income, payroll management, bank reconciliation and others. As

an accountant, I have used this software since I can remember. Not only that it is capable of more than

enough tasks than any other software I have personally tried, but is very user-friendly as well. The

monthly starting price was easy to keep up with and not financially draining at all when I used it before I

started working at an institution. The current institution and team I am in highly suggested QuickBook.

The availability of tech support 24/7 is a plus for our trainees. QuickBook can also be great for any

starting businesses; it tracks invoices, payments, expenses, amongst others.

Cons: A limitation with the number of characters in names, titles, or products is one of the problems I have

faced upon using this software. Being unable to name two projects similarly is also a difficulty at times,

since most clients and products have same names. Although these cons may seem fairly important, it is acceptable. The pros, and the usage of this software is far more superior than its cons.

Vendor Response

by Intuit on August 24, 2018

Thanks for taking the time out to leave this review. I'm delighted to know we're doing our part to keep you on your business on track, as we're proud to be backing you.

As you mentioned, you're a seasoned QuickBooks user, and I appreciate your loyalty to us. It'd be my pleasure to pass your expert feedback along to the Engineering Team, as they use your suggestions as inspiration. Increasing the characters and providing more flexibility in naming projects are brilliant ideas, so I'll forward your comments to the developers directly.

Before you go, I encourage you to bookmark our Blog (https://intuit.me/2L2zqTv). We use this space to post about new and coming product enhancements. Many of them got their start in the feedback channel because when you speak, we listen.

Jess, The QuickBooks Team

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Good Product - Terrible Support!

Aug 21, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: QuickBooks does everything I need it to do, simple input (after my accountant set it up), some nice reports, easy to read screens, and easy for me to produce P&L for myself and taxes.

Cons: Terrible support. I had issues with some items and waited for hours on hold, spoke to people with such strong accents I could not understand them. I was actually stuck and could not work and asked to be escalated to North American support- - they said they could not do that. The offered me a manager and hung up on me. I called the corporate office and even sent letters, and never got any responses. Very frustrating when you spend this kind of money and the support is not there.

Overall: I actually stopped using it and moved over to Sage software. When the program would not open to wait for 90 minutes on hold for support is not business functional. The product is good when it works, but if you have any issues, be prepared to stop your business.

Vendor Response

by Intuit on August 23, 2018

Hi there, Perry. I appreciate you taking the time to leave this honest review, as I'll exhaust my resources to turn this impression around. At your earliest convenience, can you reach out to me directly? My inbox at QBCares@Intuit.com is open, and I have the expertise, visibility, and tools to get you squared away. I'll dig into what happened when you reached out, and look forward to receiving your email.

In the meantime, please know we have a wealth of support options available to you. As an alternative to calling in, we have product experts monitoring our official Facebook (Intuit QuickBooks) and Twitter (QBCares) feeds. Even though we have call centers all over North America and the world, just like our customer base, the upside to messaging us is everything is easy to follow and accessible on screen.

Rest assured, the interaction you had with support is far from typical, but I intend to rectify this as soon as we get in contact again.

Jess, The QuickBooks Team

Great for a novice but pricey

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Love that you get the upgrades and you can update your system. Love that it is user friendly - I was able to figure it out with basic (very basic) accounting knowledge. It's also pretty forgiving in that if you do a transaction the wrong way, you can delete and redo it.

Cons: Two things: 1 it doesn't have an easy way to migrate from POS to Quickbooks for inventory. I am hesitant to change over as there doesn't seem to be an easy transition plan for a small business owner and 2 EVERY TIME there is an upgrade - there is an issue with our bank downloads. It's as if it takes a few days or a few weeks for either Quickbooks to notify the banks to update their code or whether it takes awhile for the adjustments to be made. This can be anything from not being able to download or import AT ALL or whether or not your mouse will even click when selecting a bank transaction. As a result, we wait a few weeks before downloading and upgrading to reduce the impact to our bank transactions. We have too many to hand key.

Overall: Overall, it's pretty good. If they could make their upgrades an easier transition and come up with a simple inventory conversion plan - I would be a happy client.

Vendor Response

by Intuit on August 24, 2018

Hi there, Stephanie. First things first, I'll exhaust my resources to ensure the mentioned Cons are addressed. While you can synchronize POS and Desktop items and accounts (community.intuit.com/articles/1588763), I appreciate you broaching your issues with transitioning. Rest assured, we have a wealth of insights to help along the way.

As a prime example, the article above is hosted by our Community space. Should you run into bank downloads again, I encourage you to check this other overview at community.intuit.com/articles/1501199. You deserve to upgrade your software as seamlessly as it's designed to be, and there's a step-by-step guide here: community.intuit.com/articles/1501544. As an added benefit, this article has handy links that cover what to do in the vent of an issue.

As for pricing, feel free to reach out to me directly (QBCares@Intuit.com). I have the visibility to help, and can gladly discuss what cost-efficient options you have.

Jess, The QuickBooks Team

QuickBooks Review

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I really like the easy user experience. It's really easy to navigate through QuickBooks.

Cons: What I like least about QuickBooks is that at one point there was a change in the invoice layout. It wasn't a change that we made on our own. It was automatically implemented. That was an awkward stage where we started sending out the new invoices with the new layout. Client had to make an adjustment in terms of how they view our invoices. It would've been nice if we could've gotten an email about it or some sort of heads up.

Overall: Overall, I really like QuickBooks. It's customizable for the most part. However, there are still some functionality that I would hope they would look into. Like a new line item to show the balance paid, the next installment due, and the overall due of the invoice. Partial payment and partial due line on the invoice ...something along that line.

Vendor Response

by Intuit on August 20, 2018

I appreciate this review, as we love hearing from you guys about how we can improve. I want to ensure you're always in the loop when it comes to any enhancements coming down the pipeline, and encourage you to bookmark our Blog at https://intuit.me/2L2zqTv. We post about new features and changes here, so you'll get the heads up you need moving forward.

While I have your attention, please know I'd be more than happy to pass along your suggestions for transaction payments to appear as line items. While you can already apply partial payments that will track to the invoice (community.intuit.com/articles/1146138), as well as apply things like discounts as a line item (community.intuit.com/articles/1145773), you know better than anyone what tools will benefit your business. I'll forward your comments to the Engineering Team now, as we use your ideas as inspiration. Keep in mind many of the updates you may see in the Blog got their start in customer feedback!

Jess, The QuickBooks Team

There is a reason it is the #1 small business accounting softare

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: QuickBooks is your best friend if you are an office worker or new to accounting as it is extremely simple to use. If you are a developer working to interface with it from outside systems you will learn to both love and HATE it. All in all I certainly recommend it to all my clients as the benefits most surely outweigh the problems.

Pros: - Easy to use, intuitive interface. Even non accountants will be able to dive in and use the software. - Powerful features and reporting allows you to really see where your P&Ls are sitting. - Tons of training and support available from a wide variety of sources. - Import and Export ability allows you to interface with other software or pull data into other programs for custom reporting. - Ability to interface with outside programs to sync data automatically. - Allows for tracking of inventory and placing/receiving purchase orders from vendors. - Gives a decent audit trail on item/customer activity so you can see what happened with your financials.

Cons: - QuickBooks is truly incredible, but their database architecture and some of their restrictions are incredibly dated. For example, they limit customer names, product names and several other fields to 31 characters. In today's more complex market it is extremely easy to have product names that are longer than 31 characters and QuickBooks will not let you enter them. They will tell you to either cut the product off at 31 (which can create duplicate names which is not allowed) or they will tell you to rename the product. Neither is good option for most companies. This becomes very apparent when you have customers with the same name, for example John Smith. QuickBooks will only let you create one of them and prevent the other from getting added. Their solution again is to rename the customer by giving it extra characters like a space at the end, or adding a 1 or a 2. But when you are limited to 31 total characters and your office staff then has to make sure that they select the right customer when working with a record, well you can see where these solutions are not really workable either. The pros of the software certainly outweigh this issue and it is possible to come up with internal naming conventions to fix these issues, still with a company the size of Intuit and software as popular as QuickBooks these issues should have been addressed years ago.

It Does Everything and GREAT Customer Service Representatives

Aug 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Quickbooks can integrate with numerous platforms and since it's a market leader, there are lots of forums and helpful resources. It can due so much and is our "one stop shop" for bookkeeping needs. I have had WONDERFUL experience with their customer service representatives... I hang up the phone with a smile and have always felt like I got the resolution I was seeking. Their representatives have been so patient, always taking as much time as needed to help resolve any and all issues I have, and they communicate in a way that seems to say that they enjoy their job and are pleased to be of assistance.

Cons: It takes a while to get oriented in Quickbooks and familiar with all that it can do -- which can be a bit overwhelming, as it is not a very clean or user friendly platform -- but after getting more familiar, its "vastness" has become more of an asset. We used Quickbooks' additional payroll service for a year before realizing that it was not the most cost effective way to go (at least it was starting to feel quite steep!). Our first payment was much lower than the rest. Perhaps we landed on a good deal, but it felt a bit more like a bait and switch scheme.

Overall: We have benefitted greatly from using Quickbooks. We are able to manage the majority of our bookkeeping details and reports internally because of it. We use Quickbooks to track every expense, invoice clients, create quotes, see profit and loss reports, manage our accounts and see where our money is going.

Vendor Response

by Intuit on August 13, 2018

Thank you for your honest review, Lindsay. I'm glad QuickBooks vast feature set has become an asset to you, but we realize learning anything new can be a bit overwhelming at times. With this said, you mentioned you've had a chance to check out some of our forums and resources, like those hosted on the Community at https://intuit.me/2rJQ95o. I'm delighted you've explored these, as they were made with you in mind. These spaces are meant to help you get oriented to the product faster, and another awesome one-stop shop for support is our Resource Center (https://intuit.me/2rI3OKd).

As for Payroll pricing, please know we have cost-efficient options so you always get the value you deserve. I'd be happy to dig into this with you further and invite you to message me directly (QBCares@Intuit.com). This way, I can dig into your details and go from there.

Thrilled you enjoy the software as much as we like having you as part of the QuickBooks family!

Jess, The QuickBooks Team

Capterra-loader

Overall great for Invoicing

Aug 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The invoicing system is really great and simple to use if you want to keep track of accounts receivable. You can customize everything easily or just use the generic options. There are a ton of apps you can use but i have not checked them out much besides the basic ones. I mostly use for keeping track of payments due and for quick and easy invoicing of customers or clients

Cons: The customer service is awful. There is no way to reach them by email and they encourage you to speak to the community. I have only called up once and it took 45 minutes to reach a human. With Quickbooks you will not need customer service often but when you do its a big hassle. This is the biggest downside to the product and if they had normal customer service I would give them a 10 out of 10. If you never need to get support the product is excellent, otherwise its "just" very good.

Overall: For manual payments like our membership if people do not want to pay with credit card or paypal or they have trouble we can quickly send them an invoice and they can pay securely through Quickbooks. ACH receival is free also so thats a big plus compared to rates of sometimes 4%+ on intl payments on paypal. It also is useful to keep track of payments due and send reminders for late payments etc.

Vendor Response

by Intuit on August 13, 2018

Hi Jacob. Thank a ton for leaving your honest review, because you've given me the chance to help. I have awesome news, so your excellent impression of QuickBooks will continue across the board.

As an alternative to calling in, we have chat-based support on Facebook 9Intuit QuickBooks) and Twitter (QBCares). Rest assured, the help you deserve is only ever a message away, and their hours of availability are M-F from 8 a.m. until 10 p.m. EST. As an added benefit, you can expect close to immediate responses from our agents within that time-frame. Product experts with the tools to help monitor these spaces, and they'd be more than happy to lend a hand.

Keep up the great work, by the way. We're proud to be backing VALUEWALK and to call you members of the QuickBooks family.

Jess, The Quickbooks Team

QuickBooks Review

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The first thing I look for in any product is functionality. Is it user friendly? Can it be taught easily? I like how easily you can flow from one task to the next and how easily it is to keep track of each category. Whether it is working with payroll or keeping track of inventory functionality is key and flawless.

Cons: It used to be that you didn't have to pay for renewals but with the increased pricing plan and now having to pay for renewals it makes this product less attractive to those looking to purchase the software.

Overall: Like mentioned in my pros portion of the review I have cut down on time! That's the main problem that has been cut out of the equation. Everything is well organized within the program and I don't have much to worry about when it comes to knowing that everything is in the right place and ready to be printed onto a report!

Vendor Response

by Intuit on August 13, 2018

Hi there, Christina. While I'm delighted the functionality has provided you with a seamless and easy to learn workflow, I want to ensure your needs are still being met when it comes to value. Our products have a three-year lifetime, after which the back-end systems comprising it are replaced with the most state-of-the-art and secure connections available. There's more about why upgrades occur in this Community-hosted FAQ, and it uses the most recent renewal (2015) as context: community.intuit.com/articles/1501193.

With this in mind, I'd be glad to chat with you more one-on-one in reference to your pricing plan and details. Feel more than free to send me an email (QBCares@Intuit.com), where I'll be on the lookout for your message. In the meantime, I encourage you to explore the Community a bit more. The article above is hosted in the troubleshooting library portion of the space, and it doubles as a Q&A forum monitored by QuickBooks reps.

Jess, The QuickBooks Team

Intuit the company I love to hate

Aug 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: it works well, integrates with my bank accounts, credit card accounts, generates plenty of reports that allow me to keep a handle on my business. Its is very logical and when you use the memorize function repetitious work gets simple. There simply is no other software that works as well as QB. Oh yes did i tell you i use the payroll feature with direct deposit and you cant pay someone and get it done as well or as easy.

Cons: When you need tech support which thank God thats not very often it can get frustrating. I am a slow speaking southern man an alot of the accents of the folks they employ i cant understand. So i usually google my issues and find the fix myself.

Overall: I have been using Quickbooks for more years than I can rember, it integrates with my business software. I import data from it daily and it has given me freedom to live my life.

Vendor Response

by Intuit on August 10, 2018

Hi there, Larry. While I'm glad the software has helped simplify and automate your accounting tasks, I want to ensure the help you need when it matters most is just a click away. I'm a slow speaking southerner myself, so I know just where you can go the next time you need to reach out to support. We have product experts on standby to lend a hand on Facebook (Intuit QuickBooks) and Twitter (QBCares). They have the tools to chat through any product issues you come up against and would be more than happy to help.

I'm delighted you've had a chance to explore some of our self-help resources, by the way. As another option, I encourage you to bookmark our Resource Center (https://intuit.me/2rI3OKd), which is the main hub of guided tutorials, workflow tips, and articles on the small business fundamentals.

Keep up the awesome work, by the way. Cavalier Automotive is lucky to have a president like you!

Jess, The QuickBooks Team

Bookkeeping software for dummies like me

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I was able to get up and running with bookkeeping quite quickly; I expected it to be difficult since I had no knowledge of bookkeeping, but it wasn't. I have used it to run payroll, send invoices, manage expenses, receive payment, etc and find it all to be very intuitive.

Cons: For my web design business, Quickbooks is all I need as a bookkeeping software. But for my husband's trucking business, it just lacks some necessary functionality and we found a more elaborate tool was needed ... which was too difficult for me to figure out, so for his business we had to outsource the bookkeeping. But I still use Quickbooks Online for my own more basic business.

I find the desktop app that you can install (to connect to the online version) is often unstable and becomes unresponsive. I also find that there is confusion between my Quickbooks Online account and my TurboTax account (both are made by Intuit), when I change my password for one, it changes my password at the other site as well .... weird and took me a number of lockouts to figure out what was happening. Best to use separate email addresses for each of the tools I think.

Overall: do it myself bookkeeping

Vendor Response

by Intuit on August 06, 2018

Hi Teara. Thanks a ton for your expert insights, and your review. You're correct that changing your password for one product will affect it across others. If your user ID is the same for each log-in, this feature is designed to help streamline logging in. As an added layer of security, we offer multi-factor authentication so your info is safeguarded.

As for instability in the desktop app, you can easily solve these issues by clearing the cache. After logging in, select Help > Reset App Data and you'll be good to go.

Should you guys have any questions about the functionality missing for your husband's trucking company, feel more than welcome to email me directly (QBCares@Intuit.com). I'd be glad to discuss your options in that respect and look forward to hearing from you both. In the meantime, I encourage you to swing by our Resource Center (https://intuit.me/2rI3OKd), where you'll find walk-through guides and tutorials for working in QuickBooks.

Jess, The QuickBooks Team

I have been using Quick Books at least 10 years and love the Ease of Use!

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to make corrections, delete and void transactions.

The forums are helpful to gain knowledge of the product from the website.

Bank Reconciliations are made easy for the user.

I use the create a copy function within the check writing screen on a daily basis.

The reports provided in colorful graphs help a person see the overall big picture of the business operations.

Cons: In order to use email through Quick Books you have to keep the software updated.

The hardest function for me was using the Customize Data Layout when changing format of invoices.

I have worked with finance charges and would like to be able to assign on a monthly basis, however the setup is either to turn it on or turn it off.

the continuous fees to keep the functionality of the software up to date.

Overall: Accounting Made Easy.

Vendor Response

by Intuit on August 02, 2018

Thank you for your continued loyalty to QuickBooks, Karen. Since you're here, I'd like to take the time to address the Cons you mentioned.

Updates help ensure your product is fully supported and as secure as possible (more about that at https://community.intuit.com/announcements/1730425). Features that use an internet connection must maintain the highest standards of safety, which is why upgrading is a necessity. This includes the email system, and you can check out this FAQ on the upgrade process should you have any questions: community.intuit.com/articles/1501193.

Before I forget, this Community article will help provide insight into the layout customization function: community.intuit.com/articles/1501535.

Also, please know I forwarded your comments on finance charges to the engineers directly. We love hearing from you guys when it comes to how we can improve, as your suggestions are often the inspiration behind our innovations.

Jess, The QuickBooks Team

I have used QuickBooks for years but I don't use the payroll portion of it.

Aug 01, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: The best thing about QuickBooks is the speed and ease with which you can reconcile your bank statements. Assuming you keep up to date on entering your checks (and I know that's a big assumption) you can zip thru a bank statement in a matter of minutes. That part of QuickBooks I give 5 giant shiny stars! It's also very easy to categorize your income and expenses. I then use their income and expense reports to complete my corporate tax return each year. Finally, it's fast and easy to enter both income and expenses. The basics are great, but it's not all roses.

Cons: I've got several gripes in the "Cons" department. First, QuickBooks updates a lot! And sometimes you need to pay for those updates because some feature you had in your previous version doesn't work with the new version. I don't want to think about how much I have actually paid for this software over the years! And quite often, all that has changed is the "look and feel" of the software and more often than not the update isn't doing anything new that the previous version didn't do, at least for my needs. Does that sound familiar? I wonder if some of the QuickBooks people have come over from the Microsoft camp and brought their bag of tricks with them. Another issue is the online features... like automatically downloading from your bank accounts or investment accounts. I don't want to do that and would just as soon not have to pay for updates that add or improve those features. A plus is that you can email an invoice to a client and they have the option to pay you on line from that invoice. That's nice, but the charges for that are very high compared to other similar services. Besides using QuickBooks, I have many clients that also use it. Their biggest gripe is the high cost every year of updating the payroll portion of the program, which, in reality, is just updating a few numbers, if any, in the annual tax tables embedded in the program. You should be able to enter those manually and not have to pay a ransom for that "update".

Capterra-loader

Workable solution for a solo freelance accountant up to small businesses

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This accounting solution is Web-based. It makes life easy for a mobile accountant (or executive) as one can readily access the ledgers from anywhere, anytime, using any/multiple devices.

The reporting capabilities for me is another most important item to watch. Quickbooks is flexible, customizable, and easy to create reports either via templates or custom to the business scenario. It works well for both.

The interface is intuitive and easy to navigate. We have not yet experienced any lag/downtime (at least whenever we are actively using the service).

Lastly, the terror "Tax Season" is really made a lot more manageable and pleasant due to the powerful reporting tool and easy integration with our third-party tax system.

Cons: Limited integrations to third party apps. Actually, for the most basic part, we wanted to hook it up with our timekeeping app, but is currently not covered. Back to the manual solution of inputting hours brute force.

It may be a little tricky (esp at first) when using with multiple accounts. There need to manually change accounts can mess things up esp for pay/payroll.

Overall: A go-to software for accounting personal to small business projects. Very intuitive and comes with mobile access from multiple devices. Reporting is at the heart of any accounting person (esp Tax and Audit season), Quickbooks will make life a little bit pleasanter during those torture months in the fiscal year. :)

Vendor Response

by Intuit on August 01, 2018

Hi Alvaro. I'm delighted QuickBooks alleviates some of the pain of tax season, and am glad you enjoy the flexibility of our web-based product. With this said, I want to ensure any third party apps you're using are integrating as well as possible.

If you haven't yet, I encourage you to check out our App Center at https://apps.intuit.com. You mentioned your timekeeping app wasn't covered, but we have hundreds of ready-made add-ons hosted here. Additionally, you can find helpful insights on linking apps on our Community Q&A forum at https://intuit.me/2rJQ95o. It doubles as a troubleshooting/how-to library, as well. This means when you're not working with QuickBooks reps, you can search the digital database of syncing fixes and workflow insights. There are similar self-help tools in our Resource Center, as well. A prime example is this tutorial on how to manage multiple accounts: https://quickbooks.intuit.com/tutorials/lessons/edit-chart-of-accounts/.

Jess, The QuickBooks Team

Capterra-loader

Quickbooks is very easy to use Accounting Software with GST Ready Invoices. It helps us to save Time

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quickbooks offers everything at a single platform. For a business it has everything such as business payments, manage and pay bills, and payroll functions etc. The accounting feature is the best which we liked because we can manage income, expense and many more very easily. It really help us to note all transactions electronically. Another feature we liked is the Payment which help us to collect payments seamlessly. It help us to organize the finance. The online payment system help us to track payments. Next i would like to highlight the interface , it has a very beautiful design and simple interface. Without much training anyone can use it for their business. Quickbooks help us to reduce the time taken for our financial department. The team at Quickbooks are also very helpful and are ready to help us always. It is very useful for creating invoices and then collecting payments from the customers which track on a real time basis which reflects in our dashboard. Sometime we may miss to note expenses but with Quickbooks it's easy to keep track about our purchases , bills and expenses. I strongly recommend Quickbooks to smoothen your business operations.

Cons: Web connectivity is a must for using Quickbooks which is a drawback. The UI needs few more improvements. Some interfaces are easy to use while some areas need further improvements which will help to smoothen the workflow. Some modifications are needed for creating invoices especially when we create GST Invoices. If Quickbooks do some more modification it will be really helpful to beginners

Overall: Quickbooks offers wide range of features. It help us to record all our expenses and income and keep track of the same. Creatinf invoices were never made so easy and also it offers to collect payments.

Vendor Response

by Intuit on July 30, 2018

We love hearing from our customers, and your thorough review was a pleasure to come across, Harikumar. I'm delighted you've gained so much accounting insight from the program, and that you're saving time with our Payments, Payroll, and tracking features.

With this said, I'd be more than happy to discuss the Cons you mentioned. When you get a chance, could you send me more details about your vision for QuickBooks (QBCares@Intuit.com)? You've got brilliant ideas, and I'll forward your suggestions about an offline option, streamlined interface, and more customization for sales forms. I can send them to the engineers directly, as they default to customer input when deciding what enhancements will come down the pipeline next.

Looking forward to hearing from you, by the way. In the meantime, I encourage you to explore our Community Q&A forum, where we host a ton of troubleshooting/how-to articles. Jump into the convo anytime at https://intuit.me/2rJQ95o.

Jess, The QuickBooks Team

Capterra-loader

Dynamic reporting and comprehensive insights into business productivity

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've been an avid quickbooks user for years. They ease of use, dynamic reporting and ability to customize reports are awesome. I also really like the ability to download data directly from my bank to the software and clear checks. The desktop version is still a great value when compared to the online version and offers far more functionality, but buyer beware-- many functions will time out if you don't continuously upgrade to newer versions.

Cons: Nickel and Dime functionality-- Software has a number of "optional" features which require additional fees. It continuously nags the user in an attempt to upsell these items. My prior bank charged an additional fee for online data downloads, but my current bank (Capital One) does not. I think that this is bank to bank specific, but would greatly enhance the user experience if it was offered at no additional charge. QB Payroll is just OK for very small businesses, but doesn't have the same functionality as other systems offered by ADP/Paychex-- it does handle very basic reporting and deposits to third party payroll, and for state and local tax payments.

Customer support can be hit or miss, with QB attempting to charge for support for software specific reinstalls, or errors, outside of the user setup.

Overall: Ease of use and great insights into my business.

Vendor Response

by Intuit on July 31, 2018

Thanks for leaving a review, Jeffrey. We love hearing about how we can improve, and I'll ensure each of the issues you mentioned are addressed.

We offer add-on features optionally so you have more control over your billing details. Added functionalities may cost extra, but you can opt in or out at any time. Payroll and Online Banking are prime examples. Since you mentioned pricing for the latter, I encourage you to check out community.intuit.com/articles/1501482. There's a blurb about connection charges under the "Applicable Fees".

We also offer a wealth of free support. The link above is hosted on our Community forum, which is a 24/7 help space. There's chat-based assistance on Twitter and Facebook, as well (Intuit QuickBooks and QBCares, respectively.)

As for Payroll, feel welcome to email me (QBCares@Intuit.com). I'll forward your suggestions to the developers, as we default to customer feedback when developing new features. Thanks in advance!

Jess, The QuickBooks Team

For lack of better works, I was extremely in to it. It was an engaging atmosphere and interactive.

Jul 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: My biggest pro with this program is its functionality and how easy it is to handle your finances without too much confusion. Accessing the data you would like to see if within reach of just a few clicks of the mouse. A lot of other ERP systems are aesthetically dull and not pleasing to wade through where as quick books engages the user in an easy to use system allowing them to feel confident when navigating the book.

Cons: I wouldn't go as far to say this is a con but I do feel the tutorials do not meet the same level of user friendliness that the system itself has. I found it easier to play around in quickbooks and learn that way then following the tutorials which seemed a bit over detailed.

Overall: I benefited from this product by being able to picture and visualize the way accounting works systematically rather than just seeing numbers on a balance sheet. I have a much better understanding of the nuances of finance than I did before using quickbooks.

Vendor Response

by Intuit on August 15, 2018

Thanks for taking the time to leave us your review. While I'm delighted you've had a chance to explore some of the resources available to you, I want to make sure they're as helpful as designed.

When you get a chance, feel more than free to email me (QBCares@Intuit.com). I'd love to hear more about what tutorial space you've used, as I can guide you toward some alternatives.

Further, the Engineering Team loves hearing how we can improve. I can forward your specific comments to them directly, as your suggestions are our inspiration. Also, bookmark the Blog when you get a chance (https://intuit.me/2L2zqTv). We use this space to post about what features will be coming down the pipeline next, and many of them got their start in the feedback channel.

Jess, The QuickBooks Team

Capterra-loader

Works well for payroll and quarterly reports. Reports are GREAT!

Jul 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Easy to use most of the time. Keeps records well and you have many options in "reports". Payroll is relatively easy to use and if something goes amiss the "help" line can help you get it straightened out pretty quickly once you get to the correct person.

Cons: Customer service wait time. Also, if you have a problem, say, with payroll, you go to the payroll department and they know their stuff and correct errors, etc. However, in a few instances, the actions they did or led me to do affected the other side of the page, i.e., the profit and loss and they seem oblivious when they make the change. Later when you go to to the staff with knowledge of the P&L, they don't seem to realize the affects on the payroll. It is hard to explain here, but this is what happens. It would be better if all staff knew both P&L and payroll and you got one person who knew what and how to fix. Also, always getting "foreign" speaking people with accents that are difficult to understand in English makes is very frustrating.

Vendor Response

by Intuit on July 24, 2018

Hi there, Glenda. Thank you for taking the time to reach out with your honest comments. I want to ensure you always get the help you need when it matters most, and know just where you should go next time you reach out.

If you haven't yet, I encourage you to find us on Facebook (Intuit QuickBooks) and Twitter (QBCares). We have reps monitoring these spaces, and they're expertly trained across all product lines. Within their hours of availability (M-F from 10 a.m. until 8 p.m. EST), you can expect low wait times and quick responses. An added benefit is this support channel is chat-based, so you can reply at whatever time works best for you. Because we're just a message away, everything is right in front of you and easy to comprehend.

Likewise, these reps can be found in the Community Q&A forum (https://intuit.me/2rJQ95o). This is a 24/7 self-help option, which doubles as a digital troubleshooting/how-to library. Jump into the convo anytime!

Jess, The QuickBooks Team

Capterra-loader

My experience with Quickbooks Online has been nothing but positive.

Jul 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I am the Co-Owner of a local marketing agency in Brooklyn. We use Quickbooks online for all of our accounting and bookkeeping needs. The software is updated often and gets better with each improvement. One of the most important reasons we stay with QB online is the customer service. On most occasions they will assist you with even the most complicated issues you may have - and they'll stay on the phone till it's fixed. Very happy with that especially when something isn't working and is hampering your workflow.

Cons: On some occasions you will run into service representatives that are less than likely to help you. I simply call back until someone good and decent answers the phone. Some features are complicated to use and require professional assistance. The UI can also be improved.

Overall: Apart from accurately doing my bookkeeping and various other tasks, this software allows me to create invoices, pay employees, and see my business finances - all in one easy snapshot. I find that the UI of QB is the best on the market, and it is also fully connectable to other services such as your bank account. Personally I have some automations setup with my bank account, Quickbooks, and Google Drive. I've made it such that my accountant can view all of my books and finances with ease. Quickbooks has been an important part of that. Love it!

Vendor Response

by Intuit on July 18, 2018

Hi Richard. You deserve top-of-the-line support every time you reach out. Next time you need assistance, I encourage you to find us on Facebook (Intuit QuickBooks) and Twitter (QBCares). We have a dedicated team of chat reps on standby to lend a hand, and they likewise monitor our Community forum space at https://intuit.me/2rJQ95o. When customers post there, they can expect crafted responses from members of our support team. When you're not working side by side to resolve issues, you can explore this site to find a library of how-to and troubleshooting articles. The Community is a great place to start when you need insight, or simplification, into how certain features work.

As for improvements to the interface, could you send those details to me at QBCares@Intuit.com? I'll forward your suggestions to the Development Team on your behalf because when you speak, we listen.

Looking forward to hearing from you again, and thanks for the review!

Jess, The QuickBooks Team

Excellent platform for my company.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -It allows me to manage my company remotely without any inconvenience, it is super effective, since I can organize everything with just a connection to the internet from any desktop or mobile device.

-One of its great virtues is to allow me the creation of forms, modification of invoices for, receipts, budgets and give them a personalized touch without any inconvenience.

-I love how the report panel is designed, it is very complete, it allows me to evaluate the growth or the losses of my sales units, purchases or to be able to create new projections from previous reports.

-Excellent module for cash flow, programming of units of payments which allows to optimize the time in which transactions are made or avoid maturities.

-The support staff is quite attentive additionally to be free only with the purchase of the product, which in turn has an excellent price for everything you can do, when with other services everything is separate or you must go to other applications.

Cons: In particular, the software meets all my expectations, it is very well prepared, I have no negative aspects to highlight, its price is excellent, it helps me grow and improve every day, it has been a great help.

I would like to see improvements in the language support since in the Latin countries it is also possible to

Overall: Rapids, streamlines payment units, optimizes business growth.

Vendor Response

by Intuit on July 03, 2018

Hi there, Francis. I would be delighted to pass your feedback about language options along to the proper channels and thank you for leaving such an awesome review. When you get the chance, please feel more than welcome to send your suggestions to me directly at QBCares@Intuit.com. I'll be on standby for your message.

In the meantime, I have some self-help resources that will be a great help as La Mar Motors continues to expand. If you haven't yet, I encourage you to swing by our YouTube channel at https://intuit.me/2rJQ81k. There you'll find a hub of tutorials and workflow tips.

Additionally, we have a Community where users and QuickBooks reps engage in a forum-style Q&A. This space also has a library of troubleshooting and how-to articles. Jump into the conversation at https://intuit.me/2rJQ95o.

Until we get a chance to chat again, I'm wishing you and the rest of your team a wonderful Tuesday. Have a good one!

Jess, The QuickBooks Team

Quickbooks has been a lifesaver. Everything is at my fingertips and easily accessable!

Jun 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like the quick upload times for documents associated with any transaction. It really helps my employees be able to save time, while increasing accuracy and accountability. I am blown away by the reports and how it's really easy to see where I am from a cash flow perspective at any second. Quickbooks also makes tax time so simple, by allowing for seamless reporting. I really like that as employees, contractors and freelancers are added to the payroll I can upload every form I need, keep track of payroll and then have the necessary forms generated right through Quickbooks. My life is much easier having such an intuitive platform with which my accountant and I can work.

Cons: I have to say that the thing I like least about Quickbooks is setting up for the printing of checks. Getting everything lined up was a hassle. I've also noticed that if I switch browsers, I have to go through the whole process again. This is truly frustrating but definitely wouldn't keep me from purchasing the platform. Just annoying at the beginning. For someone with no accounting background, getting set up is not the easiest, but once I got the hang of it, and figured out the categorization for each payment etc.,, it was better and became easier.

Overall: Piece of mind that all of my finance items are in one place with an easy access point. There aren't many things that make a businessperson's life easier and more organized in such a profound way. Quickbooks has made it easy to know where I am from a cashflow perspective at every moment. I can create budgets and spending plans and do forecasting like never before. There are many suites of software out there that can be helpful to businesses and individuals alike, but I'd recommend Quickbooks.

Vendor Response

by Intuit on June 29, 2018

Hi Jennifer. I know just where to start for printing alignment, and appreciate your review and awesome recommendation.

As a first step, there are directions for setting-up check printing at community.intuit.com/articles/1242582. Although I'm confident you have it covered, it's always nice to have a visual. Further, every browser is different. This means the program reading PDF previews interacts with each in a separate way. For this reason, it's a good idea to double check these settings across browsers.

The best part about QuickBooks is it's meant for users of all mastery levels. With this said, we've got self-help resources available should you ever need a hand. I'm confident you've got the hang of things, but I encourage you to further explore the Community should you ever have questions. It hosts a ton of troubleshooting articles and workflow guides, like the articles above. For the homepage, please visit https://intuit.me/2rJQ95o.

Jess, The QuickBooks Team

There is nothing that can replace QB. Believe me, I tried them all.

Jun 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everyone will tell you it takes a while to get used to, but once you do nothing can compare. The amount of data available to you from this program is just incredible. A basic understanding of bookkeeping is a must but a few online courses and some guidance from a decent accountant will have you on your way to a complete picture of how your business is running, good or bad. We use QB online and thought it doesn't have all the features of the desktop software, we prefer to not have all our data store on one computer in one location since we often travel for work for a month at a time. Also the customer service is by far some of the best i have ever experienced of a modern company. Everytime we did have a problem we would call they took our questions seriously with sincerity and personal responsibility to find the answers as if this were their personal problem. One time we were on the phone for 2 hours and not once did the person seem like he wanted to dismiss us and felt honestly puzzeled about the software glitch.

Cons: There are still a few programing glitches, a few more than I would like there to be. The bank account connections often go down but I have a feeling that has more to do with the banks than the software.

Vendor Response

by Intuit on June 26, 2018

First things first, thank you so much for this incredible review! I'm overjoyed QB has done so much for you and your business. All this said, I want to ensure the software is working optimally, and have some info in mind that is widely known to clear up glitches.

To start, try clearing your browser cache. Temporary data, which typically helps pictures and text on frequented web-pages load faster, can cause performance issues in QuickBooks. To remove this info, please follow the directions at community.intuit.com/articles/1145697.

As for the bank connections, this article tackles fixes, as well as how to search for steps to resolve the most common error codes: community.intuit.com/articles/1145508.

This will have you squared away, and I'm wishing you continued success moving forward!

Jess, The QuickBooks Team

Capterra-loader

Great overall, but a bit much for beginners and those without accounting experience

Jun 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Everything you need comes right out of the box. QuickBooks holds your hand as best it can when setting up a company from scratch. Most novice users with a little bit of accounting experience will appreciate the ease of setup when starting from scratch.

The ability to customize your company is nearly endless. QuickBooks has every feature and function you could ever want in accounting software for a small to medium sized company. The reports are great, the way it can autofill for you almost everywhere, and the home screen is very easy and makes total sense.

I like that QuickBooks is industry standard, so you can find helpful videos, tips, and tricks, all over the internet.

Cons: If you have no accounting experience, you can very easily get lost with QuickBooks. Yes, it does a fairly good job of holding your hand, but many times you have no idea what the next step needs to be and sometimes you just have to guess. Those times are few, but can sometimes be critical (like getting a deposit to show up on your account register after getting paid.)

QuickBooks is not very fast to start and the auto backup on exit function is not intuitive to setup. If you backing up to a drive across your network, count on your exits sometimes taking minutes at a time. QuickBooks does not handle file open, close, and backup requests very quickly. I don't know why it is so slow at those actions, especially across a Gigabit network, but know going in that file operations are slow.

QuickBooks will absolutely HOUND you about buying additional services. I haven't found a way to get rid of those permanently.

Vendor Response

by Intuit on June 26, 2018

Hi Joel. For system latency, give the steps at community.intuit.com/articles/1502333 a go. This link is hosted by our Community (https://intuit.me/2rJQ95o), where you can ask questions in a forum and receive answers from QuickBooks reps. Like the article above, you'll also find a wealth of troubleshooting/self-help aids across topics. This is handy when you need to know next steps or have limited accounting knowledge. As another example, this URL tackles adding deposits to the register: community.intuit.com/articles/1583105.

I also encourage you to reach out to chat support on the official Facebook (Intuit QuickBooks) and Twitter (QBCares) the next time you run into a critical issue. I'm optimistic with the provided info, you'll never get lost in QuickBooks again.

Before I forget, I'll dig into removal from the promotional list. When you get a chance, please send me an email at qbcares@intuit.com with more background on the nature of these ads.

Jess, The QuickBooks Team

Quick Books Premier Edition 2016 Desktop -Good Except Multicurrency is Terrible

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: This has a great user interface, as a qualified accountant, I can say it's definitely not traditional however it is functional and it has quite a lot of functionality for this price point.

For non-accountants this is a good system in so far as it is user friendly.

An amazing feature is that transactions can be edited or even deleted at least from the users perspective - that alone is one of the major reasons that I recommend this software ( the audit log maintains a complete record of the entries)

Other good points, cost centres, document storage, easy account management, multi company capable, lots of configuration options.

Cons: However this system has some flaws, and one very serious one which i will mention first.

Multicurrency capability is a joke, I would say no it's not because its so labor intensive to use it you might as well convert all your currency outside the system and just post in your home currency - that itself is a nightmare and you can expect your auditor to hate on you with a bigger bill and whining but the option of using the currency features is not great either.

I am in recovery from this right now so happily have forgotten some of the pain points, here are a few:

Entering exchange rates - tedious and labor intensive

audit trail for currency transactions - as above

Propensity to make recording errors due to the systems short comings pretty high

Quality of reporting for multicurrency - terrible, really terrible! ( the nominal ledger is available in the home currency only - if you have a lot of transactions and some reconciliations to do that is bad news.

Some smaller issues, reporting is functional /ugly although it's robust its nott very customizable either expect to do formatting in excel .

It has some really weird idiosyncrasies, for example under some circumstances to get the right fx rate on a transaction automatically i need to put the wrong date and then change it to the right date.

However you have a perpetual licence for pretty powerful and user friendly software.

Recommended except for those that do a lot of currency transactions

Vendor Response

by Intuit on June 25, 2018

Hi there, Ben. Thank you so much for the honest and thorough review, as well as your recommendations. I'm here to help, and will do everything I can to simplify multi-currency and the reporting interface. To start, could you send me your suggestions for improvement to qbcares@intuit.com? I'm thrilled that you're still getting so much from the system, and am excited to get the chance to further enhance your usage of the product.

Jess, The QuickBooks Team

Quickbooks works well on its browser and desktop app, but loses functionality on mobile app

Jun 12, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I have used this software using both Windows and iOS. The functionality is similar on both operating systems, but the ease of use and accessibility to features varies more with how you access it.

Web Browser:

-All features are available

-Ease of data entry

Desktop App:

-Most, if not all of the features easily accessible via web browser are readily available

-Ease of data entry and in my opinion, it is superior to using the software via web browser

-Faster login than using a web browser or the app

Mobile App:

-Ease of on-the-go access to the software

Cons: The biggest issues with this product are with the mobile app, in terms of functionality and accessibility to needed features. In general, the common issue across all platforms is the ability to edit vendor names/customer IDs. This is a huge problem for when you realize you have accidentally created multiple spellings of the same vendor. There is no option to merge the data together under a single, correct identifier.

Web Browser:

-Website often freezes

-Logging in can be a hassle sometimes, especially with two-factor authentication enabled

Desktop App:

-Susceptible to crashing if you are entering data too quickly

Mobile App:

-Extremely limited functionality compared to the web browser and desktop app

-The mobile app, in particular, forces you to fill in certain fields not required when accessing the software via web browser or desktop app, which can make for a frustrating and time-consuming data entry process

Overall: Helps with data entry for businesses using it for tax purposes.

Vendor Response

by Intuit on June 13, 2018

Thanks for the thorough review, and I'm happy to address each of the accessibility issues you mentioned. You can merge duplicate customer/vendor profiles in the browser or desktop app, and an overview of how is found at https://community.intuit.com/articles/1145424. Additionally, you can disable 2-factor authentication (https://community.intuit.com/articles/1338460), cutting down on browser login hassles. If the website is crashing or slow to load, I encourage you to clear cache with these steps: https://community.intuit.com/articles/1145697. Cache is widely known to cause performance problems, but clearing that data is an easy fix. The same issue occurs in the Desktop App, which may explain the crashing. To clear app cache, select Help > Reset App Data. The functionality of the mobile app is constantly being improved upon, and you can check for product updates at the QuickBooks Blog: https://intuit.me/2L2zqTv. Should you have questions, please let me know.

Capterra-loader

QuickBooks is one of the best software products I have ever used for my business.

Jun 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product that I have used of Quickbooks is Quickbooks Self Employed. I really like the different options it gives you to keep track of all your transactions throughout the year. You can link your bank account that you use for your business and choose whether the transactions are business or personal. You can either do this from the desktop version or from the app that you can install on either your Android or iPhone. One of the things I love most is the mileage tracker. It keeps me from having to keep track in a mileage log. It provides a map that shows where the start and stop of the trip was and you can choose Personal or Business and categorize them with what the trip was for also! The software is really easy to use and I would recommend it to anyone.

Cons: The one thing that I have disliked about the Quickbooks Self Employed is the fact that I have not been able to find an option to add a second business. I have various businesses and I would like to be able to separate my purchases by each business, but as I cannot find a way to do so, I am only able to use the app for one of my business and its expenses.

Overall: It saves me time and money during tax time. It helps me to be more organized and I don't have to sit and stress out as much when it comes to taxes. It has saved me a lot of money from forgotten transactions, mileage, among other things. I use it daily and use every feature constantly. It has a way to show you how much money you will wind up owing quarterly, how much you will get credited for mileage, how much expenses and income you have had, etc. It has been very beneficial to my business and I will continue using it for the foreseeable future!

I'm focusing on CONSTRUCTION PAYROLL here, not A/P, A/R, G/L

May 03, 2018
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I gave highest (4-stars) in ease of use.

Cons: The P/R module has been like the ugly, red-headed step child of QB. For YEARS, I used the help/feedback. Never so much as heard that anything was received. No changes have been made, lots of errors/bugs, VERY poor job costing ability, I'm now told you must be Admin & logged in as single user. My list of problems & suggestions is LONG, but none of their resources (time, money for development) have been put into fixing/upgrading this very old module. It's OK if you have a couple of office staff and do payroll for them, but if you are larger and really need to do Job Costing? Forget it. Staff WANTS to be helpful, but 1) they can't change what the program is sorely lacking; and 2) very often I've gotten "newbie" support personnel that hardly have a clue themselves as to what the program can/can't do or don't understand simple constraints in business. Yes, I can give MANY very specific examples, but no one that matters (has the authority/ability to make any changes) cares. Apparently we who push/need the payroll to do construction/job costing are just too few to warrant attention. I've been using QB since the day it came out. I know, that really dates me, but my point is that I am certainly no newcomer to QB. The next category only went "2+ years". Not nearly long enough.

Overall: It was a real learning curve for me. Honestly, for years I would have given QB very high remarks, but that was BEFORE I had to start using the PAYROLL module to do heavy duty use, construction Job Costing and such. I'm now in discussion with the company Controller about going to different software. I'm a nice guy, but I've come to loath the problems and trying to get any help from QB, i.e., called Assisted Payroll, "I have this problem you can see on the screen." "Oh, that's not an Assisted Payroll problem, I'll get you over to Tech Support..." First thing Tech Support guy says, "Oh, that's an Assisted Payroll problem. I'll transfer you over to them." OK, and on it goes. We purchased a 30-user Enterprise 2018 for a reason. We have many users, accounting, owners, construction managers, those using Remote Desktop into the Server, etc. Last support (yesterday) said I need to be logged in as Admin (excuse me, but that is the Controller, who uses QB every day & is way above my pay grade), and in Single User mode. Are you kidding me? "Oh, you want to be able to put this car in reverse? Only when you are facing North and only on the second Tuesday of the week." Am I sounding a bit ridiculous? Well, that's about what support is now sounding like to me.

A geneality of application. Very easy to use and gives good results

Apr 10, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software allows users to handle a variety of financial records, including sales receipts, payments, tax forms, invoices and inventory accounting records. Because Quickbooks is so easy to use, most tasks can be carried out without in-depth knowledge of accounting procedures.

Manage your finances anywhere, you can track sales, create and send invoices, and know how your business is doing at any time. Best of all, your information is automatically backed up.

Access and manage your books from your computer, laptop, tablet, or smartphone anytime you choose.

Create access privileges so that your colleague or accountant can login and work with your data online.

Know exactly how much money you have and how much you owe at any moment - your data is synced and backed up automatically.

You can even photograph and save receipts with

the QuickBooks Online mobile app. Create custom, professional invoices, sales receipts and estimates that you can send in minutes. Instantly see how your business is performing with customizable reports and dashboards. If you need help, support is available with answers to your questions and information on running your business.

Cons: Although QuickBooks provides an audit trail for most of the information, there are some situations in which financial information can be changed without leaving any kind of documentation.

Depending on how a customer uses the software, another potential problem is that Quickbooks does not come with a section on fixed assets.

Also in order to keep the software up to date, there are a number of costly improvements that entrepreneurs may have to buy. Normally, these updates are only needed once a year in order to receive the most current payroll and other services.

While the online service offers fewer features than the desktop version of the software, the most serious drawback is the history of extended outages.

Also the extensive features of QuickBooks can be overwhelming for some smaller companies, as they can make the software more difficult to use and understand. QuickBooks is also better suited for double-entry bookkeeping, even though many small businesses use it for only one.

Overall: There are fewer data entry errors when using the QuickBooks integration, since there are fewer data entries manually. Human beings make mistakes and the ability to eliminate the entry of redundant data will diminish these errors.

In addition, QuickBooks integration allows for the fastest workflow from the point of entry to the billing phase, allowing the company to charge faster and increase cash flow.

I've been using various QuickBooks versions for around 6 years now. Overall, the software is solid.

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: While I prefer the Desktop Pro version for Mac and Windows, the Online version has been getting better with more recent updates. Regarding Online, I enjoy being able to access my account on the go, via the mobile Android app. I also like that, no matter the version of this software I use, Intuit's customer service is always quick to respond to any questions or comments that I may have. Their online help forums are full of great information from actual users, as well.

Cons: Due to needing to use QuickBooks in conjunction with a compatible online project management system (Accelo), my current business must use the Online version of this software every day. I dislike the fact that Accelo and QuickBooks often fall out of sync with each other. I recognize that the blame may be more on Accelo, but you'd think that Intuit would stick to working with online apps that are more on their level, in terms of usability and productivity.

The Online version also tends to timeout a lot and is generally very slow. Intuit server issue? And I hate that Online just kicks you out of the system, and prompts you to log-in again, mid-task. I can't tell you how many times I've been working on a lengthy, incredibly detailed invoice with dozens of line items, and get kicked out, sometimes, losing my work. There should be a notification that alerts the user when the system is about to automatically log out. I understand that this happens for security reasons, but I don't think it should always be on the user to periodically save their work. I mean, Microsoft Word, online banking websites, and a whole host of other programs have this capability. Why hasn't QuickBooks online adapted yet?

Effective for the cost.

Mar 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: It's effective for the cost. I use Desktop version. It's less expensive than paying an accountant. You can simply save to a flash drive using Desktop. Actually, my accountant for tax purposes primarily recommended this product to me. The product itself works. I use it primarily for sales invoicing, reconciling with the bank balance and financial reporting for our small digital marketing firm. I also used a Quickbooks third-party vendor for income tax filing 1099 purposes, and it was a good referral from Quickbooks. It's a universally accepted accounting program, and it gets the basic job done.

Cons: The user interface is a bit un-user friendly. Some of the menu items are too many layers down and oddly arranged. You have to go looking for some of the menu items. There's no option to show just inactive accounts, only active or both. What if I just want to see previous clients only? That's just one example of how it's not user friendly or well designed enough. More investment on the part of the company is needed to fine tune the program. Also, the integrated program option for cloud storage of your Desktop data is not user friendly enough either, at best. That's why I just save to a flash drive. I'm researching getting an on-site physical cloud for backup data storage. If you have a billing or technical issue, it may take literal work hours or days to solve it (sometimes tech issues go unsolved by the telephone customer service reps). My billing issue was solved but it took multiple days of calling and very lengthy conversations over the same billing error which occurred more than once. The tech issue involved Desktop integrating with the cloud. It's not always smooth.

Excellent accounting software that is intuitive and has great customer support.

Mar 19, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's approachable. If you understand basic accounting concepts you can run QuickBooks. The platform is industry neutral, and if you know what you are doing you can use the features within QuickbBooks (customer types, classes, etc.) to set the company's QuickBooks file up to store key information to their specific business or industry. The support is excellent... if you are patient enough to wait on a hold line. Finally, there is a lot of information out there about this product. If you don't know how to perform a specific function it is likely that you can find a YouTube video giving you two or three different ways to perform something. The App Store for supporting apps has a large selection of apps that are designed for industry-specific needs. You really need to read reviews on these as some of them are not so hot, but overall there are a lot of useful tools that sync with QuickBooks. Yes, you will run into some dead ends with very specific uses, but if you are creative and understand how a transaction is going to affect the ledger when you set it up there are very few types of businesses that you can run on QuickBooks.

Cons: It is a very open format, which means that in the hands of an unsupervised novice you can really mess up a set of books. The Sales Tax center is okay, but not as intuitive as the rest of the program; but then again, neither is sales tax in general.

Overall: QuickBooks is like the hub on a wheel for my business. Everything that I build on is a spoke coming off of it, but QuickBooks is at the center.

Rescued us from spreadsheet accounting, automated subscription invoicing, improved revenue.

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: QB Online has a lot of bang for buck - it's constantly being improved and we've found it competes very well for functionality with some of the more celebrated accounting software names, at a much better cost, with graduated pricing depending on what you need.

It's becoming more and more integrated with other software (with connect to it with ActiveCollab for project management to import tracked time as invoices) and right from the start the bank transaction feed integration has been a life saver. It was buggy very early on but has been excellent for years.

Recurring invoices (subscriptions) are excellent when combined with delayed charges that can be collated into one invoice at the end of the month, for example. Flexible invoice templates and options for mini-statements etc have allowed us to keep our accounting workflow as simple as we prefer, while guiding clients to pay early without needing to be chased (too much...).

Cons: The iOS apps lack management of features that we need to use regularly, specifically delayed charges and recurring charges.

Logging in and out of the mobile app is a pain, as is the web app, actually, because it has a configurable logout time but the maximum is three hours and I would use it a few times a day - often just after the three hour mark!

Customer support is actually very responsive, although earlier on we bumped into a lot of 'that is as much as I can help you with' and some frustratingly low English skills, it's vastly improved and in the last six to twelve months, support has been quite good.

Overall: QB Online automated subscription invoicing for us, and we discovered unbilled charges and thereby improved our revenue, while allowing staff to work on accounts simultaneously and remotely.

That also means our sales team can generate an invoice quickly while the lead is still hot, and get the instalment invoice to the client to lock their place in our queue.

We save more time by connecting to other apps and by using the mobile version of the apps on the go.

Vendor Response

by Intuit on February 14, 2018

Thank you for sticking with QuickBooks Online through its continuous growth and improvement! It's great to hear that not only has QuickBooks saved your business time and money, it has helped your sales team's productivity. We appreciate your detailed feedback as well and it has been sent to our feedback team. Thanks for the thoughtful review!

Aaron, The QuickBooks Team

Quickbooks Self Employed has some work to do.

Feb 04, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that you can set rules to automate your transaction categories. There is a mobile app that will allow you to photograph your receipts and attach them to the specific transaction it relates. This is the one thing that keeps me with this software. Receipts always get mangled traveling around a lady's purse. Getting them where they go right when you need to is a huge bonus!

Cons: The "rules" do have a shortcoming, however. Intuit's free software, Mint that is intended for personal use, will allow more customization of the rules. An example would be if you write a check for maintenance for $52 every week, Quick Books Self Employed will ask if you would like to set up a rule for a transaction titled "check" to always be categorized as "repairs and maintenance." Of course, this is not the only check you ever write, but chances are it's the most common check you write for $52. Well, unlike Mint, Quickbooks will not let you add the amount to the rule. It is one of many things that miffs me about the software. Mint also allows you to create custom categories, but once you pay into Quickbooks Self Employed, no more custom categories. The absolute WORST is the mileage tracking feature on their mobile app. If this feature has you intrigued, forget about it. It may work out fine if you travel far and often. If you travel multiple short trips for work, ie a mobile beauty business, it gets really screwy. I have had it tell me I traveled 23 miles when I really drove 3 blocks. I don't think the IRS would dig that. And the customer service is a total joke. Clearly, we pay for accounting software because we work. I would say that means we don't have all day or even 3 full days to be shuffled from one rep, to another, to email, to chat, back to another phone number and never even solve a problem.

Vendor Response

by Intuit on February 06, 2018

While we do not allow a dollar amount, you can you can choose another word that is unique to the description listed in the bank feed when setting up rules. This will help QuickBooks categorize your transactions.

It sounds like there might be an issue with your mileage tracking. This article will walk you through all the steps to make sure your mileage data is accurate: https://community.intuit.com/articles/1605651-troubleshooting-automatic-mileage-tracking-issues

Aaron, The QuickBooks Team

Capterra-loader

Please don't buy this. It's really, really bad.

Dec 19, 2017
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Cons: The multi-store is awful. It uses a third party email client to send the exchanges. Both computers must be using the same email client, or it causes bugs. Then sometimes the store exchange doesn't actually update anything so you have to do it several times. This is super fun when it won't include employee hours from a satellite store and it's payday. In addition to that, if you're setting up a new store, it must be the same version as the other stores, or it won't work. This becomes a problem when they stop supporting the older version after 12-24 months, which means you have to pay to upgrade every single machine in all of your stores.

This software has been a complete nightmare for me, and if you try to call for support you better speak Hindi, otherwise, you're screwed. You don't get a native English speaker on the phone until about the third level of support. An average for me has been a half hour of hold time, plus 20 minutes per level of support, with 10 minute hold times between each "support professional". So generally, it takes an hour and a half of dealing with low-level employees with questionable language skills, asking you the dumbest questions you can imagine before you get someone who can understand what your problem is. I have to do this at least once a month.

If you watch it like a hawk; and by that I mean you check you do a physical inventory count and check your items weekly, and you double check every store exchange, it can work.

This is probably the worst point of sale software on the planet. I've been fighting it for three years, and I'm happy to say I've dumped it for something much better.

The inventory management is not good. It deletes items on its own. It changes the quantity of stock for no particular reason. It loses transactions. It generates duplicate items and prices them at $0, so if your employees aren't paying attention they give stuff away for free. It is impossible to keep an accurate inventory unless you do a physical count about once every two weeks.

Sometimes it simply loses data. For example, in 2014, it lost all records of the sales, inventory receiving and employee hours for February, March, and April. It was really a true joy to sit down and try to explain that to the IRS.

The multi-store is awful. It uses a third party email client to send the exchanges. Both computers must be using the same email client, or it causes bugs. Then sometimes the store exchange doesn't actually update anything so you have to do it several times. This is super fun when it won't include employee hours from a satellite store and it's payday. In addition to that, if you're setting up a new store, it must be the same version as the other stores, or it won't work. This becomes a problem when they stop supporting the older version after 12-24 months, which means you have to pay to upgrade every single machine in all of your stores.

Feel Trapped With No Options

Dec 14, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I am a sole Proprietor of a one man service business, I really only need this for keeping track Wisconsin sales tax, state and county. I work in 8 Counties & the sales tax has to be kept track of for each. .5% per county 5% for the state and there are customers who have tax free numbers that aren't taxed. Schools, churches, etc. When I file/pay the sales tax (quarterly) I have to show how much income I have taken in minus the non-taxable income. My old desktop version showed this all on one page. In QuickBooks online it is like pulling teeth to obtain that information, I usually have to call support and sometimes they can do it sometimes not. I just bought an obsolete Dell laptop with Windows 7 Pro installed on it, my plan is to install a desktop version of QB software on it and it will be safe to use until 2020 when Windows 7 Pro support ends. Then I may disable the wifi connection and just use it for the QB!

Pros: When it is working it is OK, not as easy to use as the desktop version but at least it gets the job done. I had a desktop version that Windows 10 rendered obsolete. My choice was to buy QuickBooks 2017 and hope Windows 10 wouldn't do the same thing to it or go with the online version, I went with the online version. In November there have been 2 updates that didn't update correctly & caused my desktop icon to disappear.

Cons: When I need to go to a customer whose name begins with R I can't just scroll to the R's! I have to page through, scrolling to the bottom of each page to get to the right area or go to the last page and page backwards. Why do they not put a next page icon on the TOP of each page also? The point of using software online is to save time and money, my time is worth money! Recently there were updates that didn't work correctly and left me with no icon on my desktop. I didn't want to call support because it always takes an hour or more. I tried the help forum and got 2 answers neither of which worked. Finally, there was a 3rd update and I got it straightened out.

QuickBooks is a great introductory system for new and very small businesses.  One of the most import

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: For the most part, the first software purchase is based around the need for managing accounting and financials, and in this situation QuickBooks is the logical choice.  It is only as your business grows and your requirements become more diverse

Cons: limitations begin to show through. Let's briefly explore QuickBooks Limitations:

Limited reporting and transparency of your business health

Double entry and keying errors

Limitations with file size and data

Generic and impersonal support

Standalone application Lacks integration

Certain accounting reports in QuickBooks are very detailed and user-friendly, however, the nature of having a system that is not fully integrated means there may be data in other systems that are inaccessible. Certain warehouse or inventory data (not QuickBooks' specialty) may be more difficult to combine in a meaningful way.

If you use a separate system in conjunction with QuickBooks (even Excel or paper) you probably already know the troubles of double-entry and keying errors. Taking information from one system and manually transferring it to another is like walking a tightrope with accidents just waiting to happen. Keying errors are particularly common when data does not move automatically throughout the system. Ultimately this can lead to incorrect business information and data loss impacting customer satisfaction and hurting your bottom line

One of the most compelling reasons to move off QuickBooks is to have a single system to manage your business. No more paper, excel or inventory add-ons to worry about.  If your business is doing well and has grown significantly from when you first implemented

Amazing ease of use and over 500 integrations

Oct 10, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Excellent user interface and navigation. Flexible contact records and transaction forms. Customizable report templates. Comprehensive payroll support. Hundreds of add-ons

Cons: Poor Navigation. My biggest issue with the software is that it is incredibly difficult to navigate. Nothing is where I expect it to be. QuickBooks Online lumps feature together under umbrella words like Sales or Banking. I would so much rather have a straightforward menu that has designated tabs for Invoices, Estimates, Contacts, Time, etc. Certain key features, like Time and Estimates, don't even appear in any of the submenus, let alone the main menu. You have to access them through the quick-create section, which is incredibly ineffective. Additionally, the settings menu is more difficult to use than ever as the software exits you out of each section as you complete it, forcing you to go back into settings all over again to make any additional changes.

Limited Time Tracking- The time tracking feature in QuickBooks Online has never been ideal, but now the feature is even more limited. I hope that the company will improve this feature in the near future.

Major Software Glitch- I experienced a major glitch with my account where I was unable to use the sales tax module completely. I was in contact with customer support for over three weeks before the issue was resolved. Despite numerous promises to update me on my service case, I was only contacted about the issue once and was not updated about the Intuit engineers progress on my issue a single time. I had to call in several times a week to check on the issue

My experience with Quick Books Desktop has been empowering, efficient, and very effective daily.

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature that is most attractive for me is integration. I'm the Hr Rep. at Placement Partners Inc. and I gather information from various platforms and applications. Integrating with Quick Books is very productive, saves me a lot of data entry not to mention eliminates any data entry errors. I can't go without mentioning the "Reports" option. On several occasions, the owners of my company are seeking explanations or documentation regarding employee hours, pay or spending in general, and thanks to "Reports", I am able to accurately provide information with the push of a button that will be produced in a PDF or Excel format for easy comprehension. There are several aspects of Quick Books that assist me in getting my responsibilities taken care of at work; especially the on boarding process & providing documentation for our employees. Lastly, props to the support team over at Quick Books. I've had countless situations where I had to consult support to help me before the cutoff time for Direct Deposit! The most recent incident I can recall preparing payroll for the end of July but my owner kept telling me that our Quick Books was showing the direct deposit had not reached the bank in addition to us needing to pay our liabilities, however the bank was telling us they received our deposits and also showed us paying our liabilities. Support connected with me and was able to identify that either or connection was down or we had not synced. Support SAVED the pay period!

Cons: I want to be clear that I favor Quick Books Desktop and it's functionalities and will expect some challenges now and again. Although I give the support team their props, it can be rather challenging to get a hold of the correct number to call and get SUPPORT. The reason I capitalize support is, often when I am in a bind and in a hurry, I will google customer service or support and will have so many telephone numbers to choose from that it is really mind boggling. Often times, the first call or second call will direct me to a SALES specialist who will quote me a price for a support package before clearly understanding my problem. The infamous "Corrupted File" is the number one reason they are trying to sell support package. It is beyond frustrating and hinders me trying to identify and correct a problem. I have used the support team enough to know now, not to call the 1-844 numbers because in my opinion, they go straight for the close (strong salesman).

Overall: timely and accurate deliverables.

Hosting Switch Handled Terribly By Intuit

Aug 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Find another product. Don't hitch your horse to this wagon. This company doesn't care about your needs. Only saving money on hosting.

Pros: Quickbooks has been the cornerstone of our business for 15 years. The enterprise version is robust enough to cover our needs as a medium sized business. Our accountant likes it too. Until now, I've never considered using anyone else.

Cons: I loved this product when I made the move to the cloud a year ago. There were a LOT of issues getting it to work. However the support provided was high quality and very responsive. Two months ago they changed cloud hosting companies without any notice. We just went into work and our books were offline. Our books went offline for 2 weeks. Only ONE of us could login. (There are 5 of us so one person had to do quotes and admin for everyone) They no longer allowed you to call for support and made you post support ticket, after support ticket, after support ticket that went unanswered. They were on a 3 hour different time zone so if we had an issue at 2pm, we didn't hear back for 1-3 days. We couldn't bill our customers for three weeks. We couldn't quote our customers for three weeks (think crappy looking excel sheets that require re-entry into quickbooks instead of high quality, professional quotes). There was absolutely no way to get a human being on the phone to help us. Eventually we called the sales line and nobody gave a crap. No compensation offered. NO free month. NO apology. Shortly after the hosting move we were evacuated by British Columbia wildfires from our office for three weeks. Nobody in our office could work on quickbooks from outside our office. So at the time we needed our software to perform the most, the product failed. What is the point of having cloud software if the support is so poor that you can't get help?

Does the job...most of the time

Apr 12, 2017
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
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Likely

Pros: Easy to learn; easy to use

Cons: Poor customer service

Upgrades always cause problems with bank feeds

Overall: I've used QB for 11 years now and been through several versions. Basically it does everything you need easily and with a fairly decent amount of logic. It is user friendly for a novice bookkeeper. That said, when it doesn't work; it doesn't work. And, here is the problem. Every 3 years, QB forces you to purchase the current version if you want to use their Bank Feeds feature. Every single time we've been forced to update our software, one or more of our company files become corrupted. Then we have problems...big problems as it stops communicating with our bank and payments can no longer be sent via the software (our primary method of paying bills). Obviously this is problematic; as is the lengthy and time consuming solution of repeated days of complaining and repeating your problems and answering same troubleshooting questions over and over again until finally getting passed up to a tech person who then comes on to try to fix it remotely...only to eventually determine that they need to take the file, rebuild it and send it back. If it happened once, I would shrug my shoulders and say, "Whatever". That it happens EACH AND EVERY time I've had to upgrade says something about the quality of the transition process. It quite frankly NEVER goes smoothly. The resolution process takes WEEKS--as long as 6 weeks at one point--so that the interface with the bank works properly. Ironically, the whole reason for doing the upgrade--to continue communicating with your bank--is the exact feature lost in the transition. It is very frustrating!!!

All that said, once it is set up and running, it is probably the best bookkeeping solution currently available...and head and shoulders better than their online version which I'm still fighting with after 5 months.

Recommendations to other buyers: Choose it over QB online--don't be tempted by the fancy auto-reconcile features of the online version--especially if your books are even a little complicated. QB Online feels a lot more stripped down and less capable than the desktop version which, upgrade issues aside, is a lot easier to work with.

'Enterprise' Appellation Undeserved

Apr 12, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: The unfortunate fact is that a QB Company file can become corrupted at any time for numerous reasons, and once corrupted your primary option is to submit the file to the Intuit Data Recovery team, who inform you that their repair effort will take up to three (3) business days, during which time your business operations are effectively suspended. My advice is to consider carefully whether your business can recover from such a disruption before betting its future on QB as a business operations platform.

Pros: QuickBooks does a fine job with basic accounting functions, is relatively easy to use, and the report suite is more than adequate for small businesses.

Cons: QuickBooks Enterprise Manufacturing & Wholesale version simply does not work as advertised, as two examples among many will demonstrate. QB offers 'Advanced Pricing' functionality which enables the user to define and apply pricing rules across their client roster and inventory items list. These rules are intended to allow the QB user to apply a 60% across-the-board discount for clients Ajax and AAA, while clients Acme and Consolidated receive that same discount plus custom pricing on items X, Y, and Z. However, after the pricing rules have been applied and those clients are being billed, changing the invoice or ship date results in the deletion of the shipping cost line-item, and changes to the pricing of items on the invoice. Research with QB support revealed that Advanced Pricing suffers from a bug that was known to Intuit for at least 1 month prior to when I invoked the Advanced Pricing functionality, and a full month later Intuit has been unable to remedy the bug. After invoking the 'Advanced Inventory' feature-set, which automatically creates a drop-ship warehouse site, I learned that product being purchased from a supplier and shipped directly to our client was being removed by QB from the count of physical inventory resident on our premises. Intuit tech support rep's response was (paraphrased) "That doesn't seem right, but I don't know much about Advanced Inventory - you should call back tomorrow morning, as the day-shift staff have more tenure and are more knowledgeable".