Intuit

QuickBooks

4.5 / 5 8577 reviews

Who Uses This Software?

Small businesses seeking accounting software suitable to their size.


Average Ratings

8577 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Pricing Details
    Contact QuickBooks for pricing details.
  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Intuit
  • www.intuit.com

About QuickBooks

QuickBooks is the leading accounting software for small businesses. Manage all your finances with either our licensed or online version. Instant access to customer, vendor and employee information. Free support and upgrades with online version. Comes with a 30 day free trial.


QuickBooks Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • For Government
  • For Nonprofits
  • Fund Accounting
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Approval Workflow
  • Billing & Invoicing
  • Client Management
  • Client Portal
  • Document Management
  • Due Date Tracking
  • For CPA Firms
  • Project Management
  • Staff Management
  • Time Tracking
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Expense Tracking
  • Fixed Asset Management
  • General Ledger
  • Payroll Management
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Budgeting & Forecasting
  • Donation Tracking
  • Fund Accounting
  • Grant Management
  • Payroll Management
  • Project Accounting
  • Purchasing & Receiving
  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

QuickBooks Reviews Recently Reviewed!


I have used QuickBooks for years but I don't use the payroll portion of it.

Aug 01, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The best thing about QuickBooks is the speed and ease with which you can reconcile your bank statements. Assuming you keep up to date on entering your checks (and I know that's a big assumption) you can zip thru a bank statement in a matter of minutes. That part of QuickBooks I give 5 giant shiny stars! It's also very easy to categorize your income and expenses. I then use their income and expense reports to complete my corporate tax return each year. Finally, it's fast and easy to enter both income and expenses. The basics are great, but it's not all roses.

Cons: I've got several gripes in the "Cons" department. First, QuickBooks updates a lot! And sometimes you need to pay for those updates because some feature you had in your previous version doesn't work with the new version. I don't want to think about how much I have actually paid for this software over the years! And quite often, all that has changed is the "look and feel" of the software and more often than not the update isn't doing anything new that the previous version didn't do, at least for my needs. Does that sound familiar? I wonder if some of the QuickBooks people have come over from the Microsoft camp and brought their bag of tricks with them. Another issue is the online features... like automatically downloading from your bank accounts or investment accounts. I don't want to do that and would just as soon not have to pay for updates that add or improve those features. A plus is that you can email an invoice to a client and they have the option to pay you on line from that invoice. That's nice, but the charges for that are very high compared to other similar services. Besides using QuickBooks, I have many clients that also use it. Their biggest gripe is the high cost every year of updating the payroll portion of the program, which, in reality, is just updating a few numbers, if any, in the annual tax tables embedded in the program. You should be able to enter those manually and not have to pay a ransom for that "update".

Capterra-loader

QuickBooks is one of the best software products I have ever used for my business.

Jun 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product that I have used of Quickbooks is Quickbooks Self Employed. I really like the different options it gives you to keep track of all your transactions throughout the year. You can link your bank account that you use for your business and choose whether the transactions are business or personal. You can either do this from the desktop version or from the app that you can install on either your Android or iPhone. One of the things I love most is the mileage tracker. It keeps me from having to keep track in a mileage log. It provides a map that shows where the start and stop of the trip was and you can choose Personal or Business and categorize them with what the trip was for also! The software is really easy to use and I would recommend it to anyone.

Cons: The one thing that I have disliked about the Quickbooks Self Employed is the fact that I have not been able to find an option to add a second business. I have various businesses and I would like to be able to separate my purchases by each business, but as I cannot find a way to do so, I am only able to use the app for one of my business and its expenses.

Overall: It saves me time and money during tax time. It helps me to be more organized and I don't have to sit and stress out as much when it comes to taxes. It has saved me a lot of money from forgotten transactions, mileage, among other things. I use it daily and use every feature constantly. It has a way to show you how much money you will wind up owing quarterly, how much you will get credited for mileage, how much expenses and income you have had, etc. It has been very beneficial to my business and I will continue using it for the foreseeable future!

I'm focusing on CONSTRUCTION PAYROLL here, not A/P, A/R, G/L

May 03, 2018
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I gave highest (4-stars) in ease of use.

Cons: The P/R module has been like the ugly, red-headed step child of QB. For YEARS, I used the help/feedback. Never so much as heard that anything was received. No changes have been made, lots of errors/bugs, VERY poor job costing ability, I'm now told you must be Admin & logged in as single user. My list of problems & suggestions is LONG, but none of their resources (time, money for development) have been put into fixing/upgrading this very old module. It's OK if you have a couple of office staff and do payroll for them, but if you are larger and really need to do Job Costing? Forget it. Staff WANTS to be helpful, but 1) they can't change what the program is sorely lacking; and 2) very often I've gotten "newbie" support personnel that hardly have a clue themselves as to what the program can/can't do or don't understand simple constraints in business. Yes, I can give MANY very specific examples, but no one that matters (has the authority/ability to make any changes) cares. Apparently we who push/need the payroll to do construction/job costing are just too few to warrant attention. I've been using QB since the day it came out. I know, that really dates me, but my point is that I am certainly no newcomer to QB. The next category only went "2+ years". Not nearly long enough.

Overall: It was a real learning curve for me. Honestly, for years I would have given QB very high remarks, but that was BEFORE I had to start using the PAYROLL module to do heavy duty use, construction Job Costing and such. I'm now in discussion with the company Controller about going to different software. I'm a nice guy, but I've come to loath the problems and trying to get any help from QB, i.e., called Assisted Payroll, "I have this problem you can see on the screen." "Oh, that's not an Assisted Payroll problem, I'll get you over to Tech Support..." First thing Tech Support guy says, "Oh, that's an Assisted Payroll problem. I'll transfer you over to them." OK, and on it goes. We purchased a 30-user Enterprise 2018 for a reason. We have many users, accounting, owners, construction managers, those using Remote Desktop into the Server, etc. Last support (yesterday) said I need to be logged in as Admin (excuse me, but that is the Controller, who uses QB every day & is way above my pay grade), and in Single User mode. Are you kidding me? "Oh, you want to be able to put this car in reverse? Only when you are facing North and only on the second Tuesday of the week." Am I sounding a bit ridiculous? Well, that's about what support is now sounding like to me.

A geneality of application. Very easy to use and gives good results

Apr 10, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows users to handle a variety of financial records, including sales receipts, payments, tax forms, invoices and inventory accounting records. Because Quickbooks is so easy to use, most tasks can be carried out without in-depth knowledge of accounting procedures.
Manage your finances anywhere, you can track sales, create and send invoices, and know how your business is doing at any time. Best of all, your information is automatically backed up.
Access and manage your books from your computer, laptop, tablet, or smartphone anytime you choose.
Create access privileges so that your colleague or accountant can login and work with your data online.
Know exactly how much money you have and how much you owe at any moment - your data is synced and backed up automatically.
You can even photograph and save receipts with
the QuickBooks Online mobile app. Create custom, professional invoices, sales receipts and estimates that you can send in minutes. Instantly see how your business is performing with customizable reports and dashboards. If you need help, support is available with answers to your questions and information on running your business.

Cons: Although QuickBooks provides an audit trail for most of the information, there are some situations in which financial information can be changed without leaving any kind of documentation.
Depending on how a customer uses the software, another potential problem is that Quickbooks does not come with a section on fixed assets.
Also in order to keep the software up to date, there are a number of costly improvements that entrepreneurs may have to buy. Normally, these updates are only needed once a year in order to receive the most current payroll and other services.
While the online service offers fewer features than the desktop version of the software, the most serious drawback is the history of extended outages.
Also the extensive features of QuickBooks can be overwhelming for some smaller companies, as they can make the software more difficult to use and understand. QuickBooks is also better suited for double-entry bookkeeping, even though many small businesses use it for only one.

Overall: There are fewer data entry errors when using the QuickBooks integration, since there are fewer data entries manually. Human beings make mistakes and the ability to eliminate the entry of redundant data will diminish these errors.
In addition, QuickBooks integration allows for the fastest workflow from the point of entry to the billing phase, allowing the company to charge faster and increase cash flow.

I've been using various QuickBooks versions for around 6 years now. Overall, the software is solid.

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: While I prefer the Desktop Pro version for Mac and Windows, the Online version has been getting better with more recent updates. Regarding Online, I enjoy being able to access my account on the go, via the mobile Android app. I also like that, no matter the version of this software I use, Intuit's customer service is always quick to respond to any questions or comments that I may have. Their online help forums are full of great information from actual users, as well.

Cons: Due to needing to use QuickBooks in conjunction with a compatible online project management system (Accelo), my current business must use the Online version of this software every day. I dislike the fact that Accelo and QuickBooks often fall out of sync with each other. I recognize that the blame may be more on Accelo, but you'd think that Intuit would stick to working with online apps that are more on their level, in terms of usability and productivity.

The Online version also tends to timeout a lot and is generally very slow. Intuit server issue? And I hate that Online just kicks you out of the system, and prompts you to log-in again, mid-task. I can't tell you how many times I've been working on a lengthy, incredibly detailed invoice with dozens of line items, and get kicked out, sometimes, losing my work. There should be a notification that alerts the user when the system is about to automatically log out. I understand that this happens for security reasons, but I don't think it should always be on the user to periodically save their work. I mean, Microsoft Word, online banking websites, and a whole host of other programs have this capability. Why hasn't QuickBooks online adapted yet?

Effective for the cost.

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: It's effective for the cost. I use Desktop version. It's less expensive than paying an accountant. You can simply save to a flash drive using Desktop. Actually, my accountant for tax purposes primarily recommended this product to me. The product itself works. I use it primarily for sales invoicing, reconciling with the bank balance and financial reporting for our small digital marketing firm. I also used a Quickbooks third-party vendor for income tax filing 1099 purposes, and it was a good referral from Quickbooks. It's a universally accepted accounting program, and it gets the basic job done.

Cons: The user interface is a bit un-user friendly. Some of the menu items are too many layers down and oddly arranged. You have to go looking for some of the menu items. There's no option to show just inactive accounts, only active or both. What if I just want to see previous clients only? That's just one example of how it's not user friendly or well designed enough. More investment on the part of the company is needed to fine tune the program. Also, the integrated program option for cloud storage of your Desktop data is not user friendly enough either, at best. That's why I just save to a flash drive. I'm researching getting an on-site physical cloud for backup data storage. If you have a billing or technical issue, it may take literal work hours or days to solve it (sometimes tech issues go unsolved by the telephone customer service reps). My billing issue was solved but it took multiple days of calling and very lengthy conversations over the same billing error which occurred more than once. The tech issue involved Desktop integrating with the cloud. It's not always smooth.

Excellent accounting software that is intuitive and has great customer support.

Mar 19, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's approachable. If you understand basic accounting concepts you can run QuickBooks. The platform is industry neutral, and if you know what you are doing you can use the features within QuickbBooks (customer types, classes, etc.) to set the company's QuickBooks file up to store key information to their specific business or industry. The support is excellent... if you are patient enough to wait on a hold line. Finally, there is a lot of information out there about this product. If you don't know how to perform a specific function it is likely that you can find a YouTube video giving you two or three different ways to perform something. The App Store for supporting apps has a large selection of apps that are designed for industry-specific needs. You really need to read reviews on these as some of them are not so hot, but overall there are a lot of useful tools that sync with QuickBooks. Yes, you will run into some dead ends with very specific uses, but if you are creative and understand how a transaction is going to affect the ledger when you set it up there are very few types of businesses that you can run on QuickBooks.

Cons: It is a very open format, which means that in the hands of an unsupervised novice you can really mess up a set of books. The Sales Tax center is okay, but not as intuitive as the rest of the program; but then again, neither is sales tax in general.

Overall: QuickBooks is like the hub on a wheel for my business. Everything that I build on is a spoke coming off of it, but QuickBooks is at the center.

Rescued us from spreadsheet accounting, automated subscription invoicing, improved revenue.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: QB Online has a lot of bang for buck - it's constantly being improved and we've found it competes very well for functionality with some of the more celebrated accounting software names, at a much better cost, with graduated pricing depending on what you need.

It's becoming more and more integrated with other software (with connect to it with ActiveCollab for project management to import tracked time as invoices) and right from the start the bank transaction feed integration has been a life saver. It was buggy very early on but has been excellent for years.

Recurring invoices (subscriptions) are excellent when combined with delayed charges that can be collated into one invoice at the end of the month, for example. Flexible invoice templates and options for mini-statements etc have allowed us to keep our accounting workflow as simple as we prefer, while guiding clients to pay early without needing to be chased (too much...).

Cons: The iOS apps lack management of features that we need to use regularly, specifically delayed charges and recurring charges.

Logging in and out of the mobile app is a pain, as is the web app, actually, because it has a configurable logout time but the maximum is three hours and I would use it a few times a day - often just after the three hour mark!

Customer support is actually very responsive, although earlier on we bumped into a lot of 'that is as much as I can help you with' and some frustratingly low English skills, it's vastly improved and in the last six to twelve months, support has been quite good.

Overall: QB Online automated subscription invoicing for us, and we discovered unbilled charges and thereby improved our revenue, while allowing staff to work on accounts simultaneously and remotely.

That also means our sales team can generate an invoice quickly while the lead is still hot, and get the instalment invoice to the client to lock their place in our queue.

We save more time by connecting to other apps and by using the mobile version of the apps on the go.

Vendor Response

by Intuit on February 14, 2018

Thank you for sticking with QuickBooks Online through its continuous growth and improvement! It's great to hear that not only has QuickBooks saved your business time and money, it has helped your sales team's productivity. We appreciate your detailed feedback as well and it has been sent to our feedback team. Thanks for the thoughtful review! Aaron, The QuickBooks Team

Quickbooks Self Employed has some work to do.

Feb 04, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that you can set rules to automate your transaction categories. There is a mobile app that will allow you to photograph your receipts and attach them to the specific transaction it relates. This is the one thing that keeps me with this software. Receipts always get mangled traveling around a lady's purse. Getting them where they go right when you need to is a huge bonus!

Cons: The "rules" do have a shortcoming, however. Intuit's free software, Mint that is intended for personal use, will allow more customization of the rules. An example would be if you write a check for maintenance for $52 every week, Quick Books Self Employed will ask if you would like to set up a rule for a transaction titled "check" to always be categorized as "repairs and maintenance." Of course, this is not the only check you ever write, but chances are it's the most common check you write for $52. Well, unlike Mint, Quickbooks will not let you add the amount to the rule. It is one of many things that miffs me about the software. Mint also allows you to create custom categories, but once you pay into Quickbooks Self Employed, no more custom categories. The absolute WORST is the mileage tracking feature on their mobile app. If this feature has you intrigued, forget about it. It may work out fine if you travel far and often. If you travel multiple short trips for work, ie a mobile beauty business, it gets really screwy. I have had it tell me I traveled 23 miles when I really drove 3 blocks. I don't think the IRS would dig that. And the customer service is a total joke. Clearly, we pay for accounting software because we work. I would say that means we don't have all day or even 3 full days to be shuffled from one rep, to another, to email, to chat, back to another phone number and never even solve a problem.

Vendor Response

by Intuit on February 06, 2018

While we do not allow a dollar amount, you can you can choose another word that is unique to the description listed in the bank feed when setting up rules. This will help QuickBooks categorize your transactions. It sounds like there might be an issue with your mileage tracking. This article will walk you through all the steps to make sure your mileage data is accurate: https://community.intuit.com/articles/1605651-troubleshooting-automatic-mileage-tracking-issues Aaron, The QuickBooks Team

Capterra-loader

Please don't buy this. It's really, really bad.

Dec 19, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Cons: The multi-store is awful. It uses a third party email client to send the exchanges. Both computers must be using the same email client, or it causes bugs. Then sometimes the store exchange doesn't actually update anything so you have to do it several times. This is super fun when it won't include employee hours from a satellite store and it's payday. In addition to that, if you're setting up a new store, it must be the same version as the other stores, or it won't work. This becomes a problem when they stop supporting the older version after 12-24 months, which means you have to pay to upgrade every single machine in all of your stores.

This software has been a complete nightmare for me, and if you try to call for support you better speak Hindi, otherwise, you're screwed. You don't get a native English speaker on the phone until about the third level of support. An average for me has been a half hour of hold time, plus 20 minutes per level of support, with 10 minute hold times between each "support professional". So generally, it takes an hour and a half of dealing with low-level employees with questionable language skills, asking you the dumbest questions you can imagine before you get someone who can understand what your problem is. I have to do this at least once a month.

If you watch it like a hawk; and by that I mean you check you do a physical inventory count and check your items weekly, and you double check every store exchange, it can work.

This is probably the worst point of sale software on the planet. I've been fighting it for three years, and I'm happy to say I've dumped it for something much better.

The inventory management is not good. It deletes items on its own. It changes the quantity of stock for no particular reason. It loses transactions. It generates duplicate items and prices them at $0, so if your employees aren't paying attention they give stuff away for free. It is impossible to keep an accurate inventory unless you do a physical count about once every two weeks.

Sometimes it simply loses data. For example, in 2014, it lost all records of the sales, inventory receiving and employee hours for February, March, and April. It was really a true joy to sit down and try to explain that to the IRS.

The multi-store is awful. It uses a third party email client to send the exchanges. Both computers must be using the same email client, or it causes bugs. Then sometimes the store exchange doesn't actually update anything so you have to do it several times. This is super fun when it won't include employee hours from a satellite store and it's payday. In addition to that, if you're setting up a new store, it must be the same version as the other stores, or it won't work. This becomes a problem when they stop supporting the older version after 12-24 months, which means you have to pay to upgrade every single machine in all of your stores.

Feel Trapped With No Options

Dec 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
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Likely

Comments: I am a sole Proprietor of a one man service business, I really only need this for keeping track Wisconsin sales tax, state and county. I work in 8 Counties & the sales tax has to be kept track of for each. .5% per county 5% for the state and there are customers who have tax free numbers that aren't taxed. Schools, churches, etc. When I file/pay the sales tax (quarterly) I have to show how much income I have taken in minus the non-taxable income. My old desktop version showed this all on one page. In QuickBooks online it is like pulling teeth to obtain that information, I usually have to call support and sometimes they can do it sometimes not. I just bought an obsolete Dell laptop with Windows 7 Pro installed on it, my plan is to install a desktop version of QB software on it and it will be safe to use until 2020 when Windows 7 Pro support ends. Then I may disable the wifi connection and just use it for the QB!

Pros: When it is working it is OK, not as easy to use as the desktop version but at least it gets the job done. I had a desktop version that Windows 10 rendered obsolete. My choice was to buy QuickBooks 2017 and hope Windows 10 wouldn't do the same thing to it or go with the online version, I went with the online version. In November there have been 2 updates that didn't update correctly & caused my desktop icon to disappear.

Cons: When I need to go to a customer whose name begins with R I can't just scroll to the R's! I have to page through, scrolling to the bottom of each page to get to the right area or go to the last page and page backwards. Why do they not put a next page icon on the TOP of each page also? The point of using software online is to save time and money, my time is worth money! Recently there were updates that didn't work correctly and left me with no icon on my desktop. I didn't want to call support because it always takes an hour or more. I tried the help forum and got 2 answers neither of which worked. Finally, there was a 3rd update and I got it straightened out.

QuickBooks is a great introductory system for new and very small businesses.  One of the most import

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For the most part, the first software purchase is based around the need for managing accounting and financials, and in this situation QuickBooks is the logical choice.  It is only as your business grows and your requirements become more diverse

Cons: limitations begin to show through. Let's briefly explore QuickBooks Limitations:
Limited reporting and transparency of your business health
Double entry and keying errors
Limitations with file size and data
Generic and impersonal support
Standalone application Lacks integration
Certain accounting reports in QuickBooks are very detailed and user-friendly, however, the nature of having a system that is not fully integrated means there may be data in other systems that are inaccessible. Certain warehouse or inventory data (not QuickBooks' specialty) may be more difficult to combine in a meaningful way.
If you use a separate system in conjunction with QuickBooks (even Excel or paper) you probably already know the troubles of double-entry and keying errors. Taking information from one system and manually transferring it to another is like walking a tightrope with accidents just waiting to happen. Keying errors are particularly common when data does not move automatically throughout the system. Ultimately this can lead to incorrect business information and data loss impacting customer satisfaction and hurting your bottom line
One of the most compelling reasons to move off QuickBooks is to have a single system to manage your business. No more paper, excel or inventory add-ons to worry about.  If your business is doing well and has grown significantly from when you first implemented

Amazing ease of use and over 500 integrations

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Excellent user interface and navigation. Flexible contact records and transaction forms. Customizable report templates. Comprehensive payroll support. Hundreds of add-ons

Cons: Poor Navigation. My biggest issue with the software is that it is incredibly difficult to navigate. Nothing is where I expect it to be. QuickBooks Online lumps feature together under umbrella words like Sales or Banking. I would so much rather have a straightforward menu that has designated tabs for Invoices, Estimates, Contacts, Time, etc. Certain key features, like Time and Estimates, don't even appear in any of the submenus, let alone the main menu. You have to access them through the quick-create section, which is incredibly ineffective. Additionally, the settings menu is more difficult to use than ever as the software exits you out of each section as you complete it, forcing you to go back into settings all over again to make any additional changes.
Limited Time Tracking- The time tracking feature in QuickBooks Online has never been ideal, but now the feature is even more limited. I hope that the company will improve this feature in the near future.
Major Software Glitch- I experienced a major glitch with my account where I was unable to use the sales tax module completely. I was in contact with customer support for over three weeks before the issue was resolved. Despite numerous promises to update me on my service case, I was only contacted about the issue once and was not updated about the Intuit engineers progress on my issue a single time. I had to call in several times a week to check on the issue

My experience with Quick Books Desktop has been empowering, efficient, and very effective daily.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: The feature that is most attractive for me is integration. I'm the Hr Rep. at Placement Partners Inc. and I gather information from various platforms and applications. Integrating with Quick Books is very productive, saves me a lot of data entry not to mention eliminates any data entry errors. I can't go without mentioning the "Reports" option. On several occasions, the owners of my company are seeking explanations or documentation regarding employee hours, pay or spending in general, and thanks to "Reports", I am able to accurately provide information with the push of a button that will be produced in a PDF or Excel format for easy comprehension. There are several aspects of Quick Books that assist me in getting my responsibilities taken care of at work; especially the on boarding process & providing documentation for our employees. Lastly, props to the support team over at Quick Books. I've had countless situations where I had to consult support to help me before the cutoff time for Direct Deposit! The most recent incident I can recall preparing payroll for the end of July but my owner kept telling me that our Quick Books was showing the direct deposit had not reached the bank in addition to us needing to pay our liabilities, however the bank was telling us they received our deposits and also showed us paying our liabilities. Support connected with me and was able to identify that either or connection was down or we had not synced. Support SAVED the pay period!

Cons: I want to be clear that I favor Quick Books Desktop and it's functionalities and will expect some challenges now and again. Although I give the support team their props, it can be rather challenging to get a hold of the correct number to call and get SUPPORT. The reason I capitalize support is, often when I am in a bind and in a hurry, I will google customer service or support and will have so many telephone numbers to choose from that it is really mind boggling. Often times, the first call or second call will direct me to a SALES specialist who will quote me a price for a support package before clearly understanding my problem. The infamous "Corrupted File" is the number one reason they are trying to sell support package. It is beyond frustrating and hinders me trying to identify and correct a problem. I have used the support team enough to know now, not to call the 1-844 numbers because in my opinion, they go straight for the close (strong salesman).

Overall: timely and accurate deliverables.

Hosting Switch Handled Terribly By Intuit

Aug 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Find another product. Don't hitch your horse to this wagon. This company doesn't care about your needs. Only saving money on hosting.

Pros: Quickbooks has been the cornerstone of our business for 15 years. The enterprise version is robust enough to cover our needs as a medium sized business. Our accountant likes it too. Until now, I've never considered using anyone else.

Cons: I loved this product when I made the move to the cloud a year ago. There were a LOT of issues getting it to work. However the support provided was high quality and very responsive. Two months ago they changed cloud hosting companies without any notice. We just went into work and our books were offline. Our books went offline for 2 weeks. Only ONE of us could login. (There are 5 of us so one person had to do quotes and admin for everyone) They no longer allowed you to call for support and made you post support ticket, after support ticket, after support ticket that went unanswered. They were on a 3 hour different time zone so if we had an issue at 2pm, we didn't hear back for 1-3 days. We couldn't bill our customers for three weeks. We couldn't quote our customers for three weeks (think crappy looking excel sheets that require re-entry into quickbooks instead of high quality, professional quotes). There was absolutely no way to get a human being on the phone to help us. Eventually we called the sales line and nobody gave a crap. No compensation offered. NO free month. NO apology. Shortly after the hosting move we were evacuated by British Columbia wildfires from our office for three weeks. Nobody in our office could work on quickbooks from outside our office. So at the time we needed our software to perform the most, the product failed. What is the point of having cloud software if the support is so poor that you can't get help?

Does the job...most of the time

Apr 12, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
Likely

Pros: Easy to learn; easy to use

Cons: Poor customer service
Upgrades always cause problems with bank feeds

Overall: I've used QB for 11 years now and been through several versions. Basically it does everything you need easily and with a fairly decent amount of logic. It is user friendly for a novice bookkeeper. That said, when it doesn't work; it doesn't work. And, here is the problem. Every 3 years, QB forces you to purchase the current version if you want to use their Bank Feeds feature. Every single time we've been forced to update our software, one or more of our company files become corrupted. Then we have problems...big problems as it stops communicating with our bank and payments can no longer be sent via the software (our primary method of paying bills). Obviously this is problematic; as is the lengthy and time consuming solution of repeated days of complaining and repeating your problems and answering same troubleshooting questions over and over again until finally getting passed up to a tech person who then comes on to try to fix it remotely...only to eventually determine that they need to take the file, rebuild it and send it back. If it happened once, I would shrug my shoulders and say, "Whatever". That it happens EACH AND EVERY time I've had to upgrade says something about the quality of the transition process. It quite frankly NEVER goes smoothly. The resolution process takes WEEKS--as long as 6 weeks at one point--so that the interface with the bank works properly. Ironically, the whole reason for doing the upgrade--to continue communicating with your bank--is the exact feature lost in the transition. It is very frustrating!!!

All that said, once it is set up and running, it is probably the best bookkeeping solution currently available...and head and shoulders better than their online version which I'm still fighting with after 5 months.

Recommendations to other buyers: Choose it over QB online--don't be tempted by the fancy auto-reconcile features of the online version--especially if your books are even a little complicated. QB Online feels a lot more stripped down and less capable than the desktop version which, upgrade issues aside, is a lot easier to work with.

'Enterprise' Appellation Undeserved

Apr 12, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: The unfortunate fact is that a QB Company file can become corrupted at any time for numerous reasons, and once corrupted your primary option is to submit the file to the Intuit Data Recovery team, who inform you that their repair effort will take up to three (3) business days, during which time your business operations are effectively suspended. My advice is to consider carefully whether your business can recover from such a disruption before betting its future on QB as a business operations platform.

Pros: QuickBooks does a fine job with basic accounting functions, is relatively easy to use, and the report suite is more than adequate for small businesses.

Cons: QuickBooks Enterprise Manufacturing & Wholesale version simply does not work as advertised, as two examples among many will demonstrate. QB offers 'Advanced Pricing' functionality which enables the user to define and apply pricing rules across their client roster and inventory items list. These rules are intended to allow the QB user to apply a 60% across-the-board discount for clients Ajax and AAA, while clients Acme and Consolidated receive that same discount plus custom pricing on items X, Y, and Z. However, after the pricing rules have been applied and those clients are being billed, changing the invoice or ship date results in the deletion of the shipping cost line-item, and changes to the pricing of items on the invoice. Research with QB support revealed that Advanced Pricing suffers from a bug that was known to Intuit for at least 1 month prior to when I invoked the Advanced Pricing functionality, and a full month later Intuit has been unable to remedy the bug. After invoking the 'Advanced Inventory' feature-set, which automatically creates a drop-ship warehouse site, I learned that product being purchased from a supplier and shipped directly to our client was being removed by QB from the count of physical inventory resident on our premises. Intuit tech support rep's response was (paraphrased) "That doesn't seem right, but I don't know much about Advanced Inventory - you should call back tomorrow morning, as the day-shift staff have more tenure and are more knowledgeable".

QuickBooks = Quick Completion = Quick Tax Return = Quick Cash on Hand (and ALL with Piece of Mind!)

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1) Ease of Use
2) Support
3) Quick
4) Direct Deposit Available using a number of different options (bank account, prepaid debit, etc)
5) Both returns files jointly
6) Need little knowledge of finance or industry to acquire the most amount of money possible
7) All extra forms necessary needed for you individual circumstances completed by QB within the existing program
8) Option to purchase Audit Protection that comes with legal representation if necessary
9) Low cost for Quality product
10) Pre-populated information if a returning customer.
11) The List goes On.

Cons: If I HAD to make a complaint it would be that the Intuit / QB system has allowed me to create a number of accounts over the years but didn't "flag" this this or suggest I merge them. As a result, it often takes me significant time to "locate" the actual documents I'm seeking, which I have found time consuming and annoying b/c I have such little time. So each year I Login into my account, I am confused as to "which" account QB is using and uploading. That is something I will address in the near future.

Also, there are becoming so many versions of QB's to choose from that it was a little confusing for me to decide which one to pick considering I've had several changes takes place in my status (Divorced, New Small Business Owner, Need to Document Major Assets, Expenses, Deductions and Self-Declared Income). So choosing the correct version of QB was a little dicey.....but in QB defense, I didn't call to seek help in making that decision either. However, when I finally did look into it, I still couldn't find EVERYTHING I NEED IN ONE PRODUCT (which, let's be real here, is probably a good marketing strategy), but it isn't sitting well with me. I feel it would be beneficial for QB as an organization to streamline different products to be more comprehensive and to simplify their product line for the new user. If I had never used QB in the past, this fact alone would have intimidated me enough to prevent me from purchasing it. True story.

Overall: I switched to QB as my method of tax preparation approx. 5 years ago. Prior to that (while still married), I used an outside company. I did receive great service with that agency. If you're an organized person who values seeing the same Tax Rep each year & take time to cultivate a relationship with 1 person, then it will pay off for you after 3-4 years IF your Rep sticks around. Beyond that fairly high risk, it was more costly (3x more), more cumbersome, and...... I still had to leave the house LOL.

Once single, I received a random offer for QB that promoted 1) Ease of use 2) Complete assistance in any/all deductions possible 3) Comprehensive audit protection at a nominal fee 4) Electronic e-filing 5) Direct deposit 6) State taxes completed with ease & 7) Both returns filed together.

The cost was LOW (about $100 rather than the $350 we spent/year by using an outside service). I thought, "SIGN ME UP". I purchased it online. It was delivered via email in a downloadable format with a website. In under 15 minutes I was signed up as a new QB customer w/ the flexibility of preparing my return at my own convenience in my own home.

For those of you who are terrified of Finances, Taxes and Money.... DON'T BE. I literally knew nothing about this topic and wasn't good at it. The program walks you through every stage of Tax Prep. It helps you capitalize on all money saving deductions possible, has a (?) next to each new term/item if you're unsure what they're asking, etc. All I do is input my financial info when prompted to and that's it. The program reviews your return at the end, shows you your risk factor for being audited and flags any "at risk" items about your return, and THEN suggests the changes to be made to assure your taxes are accepted by the IRS and State. EVERY TIME I DO TAXES I FEEL SAFE I AM SUBMITTING A QUALITY TAX RETURN & THE PEACE OF MIND IN KNOWING QUICKBOOKS WILL BACK ME UP IN THE EVENT OF AN AUDIT HELPS ME SLEEP BETTER AT NIGHT.

This year, I became a Self-Employed business owner & chose to purchase both QuickBooks Self-Employed and QB Online, just to be safe! STILL JUST AS EASY! I keep track of my receipts for both business and personal on a Weekly basis in a matter or moments. Upload pics of my receipts to the Apps provided. Those receipts are automatically integrated into my Tax Prep forms and TAX COMPUTING EVEN THIS YEAR OWNING A START UP COMPANY WAS NEVER EASIER!

A++ Look no further!

OK, I love it

Jan 26, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Steep learning curve for non-math/accounting people but then easy and reliable, with flexible ways of inputting data. Good and numerous reports are useful. Connects to TurboTax for tax preparation so I think I'll save money on accounting this year.

Cons: I haven't figured out how to charge for sessions in which patient and insurance both pay, so I've begun just billing them separately. There is an endless feedback loop if you make a mistake in a deposit you've already made--you can't correct the deposit until you correct the payment entry and you can't do that until you correct the deposit. That's crazy making. But on the whole, no major cons and I'm a fairly incompetent money person who like it pretty well.

Overall: I'm a small business owner. I tried QB about ten years ago when I first began and hated it because I have a math learning problem. I tried several methods over the past ten years, and after having terrible experienes with combined schedling/notetaking/insurance billing/bookkeeping programs I threw in the towel and reluctantly got QB. Great move. Most people would probably have less trouble than I, but even I caught on fairly quickly. It is flexible enough for my quirky techniques, lets me know when I'm doing something they disaprove of. The drawbacks are that you have to hire someone to teach you how to use the program. I only had to do this twice. I still have not figured out how to tally charge/payment for a session in which the patient pays a copay and the insurance pays also. I have to do two separate recordings. But that works! Another plus is that my bank has a designated person to help with Quickbooks and Quicken (which I use for my personal accounts) who is fre and quite helpful. One complaint I have is that there doesn't seem to be one window where I can see the name, date of service, charge for service, what was paid, what the check number is, and what the balance is. Each report contains some of that info but not all. Accountants are probably used to that but it's difficult for me.

Recommendations to other buyers: Get the CD's so yu always have it.

Quickbooks pro online could use some additional functionality

Jan 26, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: it works, and most other software will also work with it, e.g. my bank, some google programs, etc. I know that Intuit is not going away, I just hope that they continue to update the software to keep pace with my business.

Cons: Quickbooks seems to play catch up with the changes for business. They do make changes, but it seems to be just a little slow for what I really need. For instance, my 1099 income is now W-2, even though it is part time or project based. Tracking the taxes related to this is a royal pain in the butt.

Overall: The damn government laws seem to change faster than the software can and I wish Quickbooks could too. Having used Quickbooks since 2000, been with this platform. Lately the 1099 income I use to receive has changed to w-2. Accounting wise this is a real pain because I invoice at one rate, then have to adjust the amount to receive to match the taxes and don't seem to have a way to just set this up to be more automatically. PLEASE FIX THIS. My other issue with the software is the growing complexity making it easy to do something incorrect, then have to waste alot of time either with Customer Service or just in the software making corrections. I do love the emailing of invoices and the ability to include related documents for customers, plus with the ability to tell if customers actually received and opened the bill. I perform quite a few product demonstrations, for different clients and brands, to send a copy of the demo report with the bill "helps" customers know what they are paying. I use Google Drive for photos and docs related to this work, I wish QB could allow me to attach stuff from Google Drive, rather having to download to my desktop, then attach.
The above pressure points need to be addressed soon, because the cost is just a bit much considering how much time I waste dealing with it. If quickbooks does have a solution or other product, which would work better, then you need to have your tech support people better aware of the software solutions offered.

Recommendations to other buyers: The online one lacks the functionality of the full desktop suite, but the advantages to login to the cloud is such a huge plus. Intuit is not going anywhere, and the customer support is the fail safe I need. Stuff is added and updated, including the layout, just when I seem to have figured out where stuff is, then it changes again.

Great Software

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and able to get all my financial documents in order

Cons: Getting to reveal the install code is hard be careful when scratching off not to take numbers with it

Overall: I just received this product, and I am furious for two reasons. 1) The outside of the package said that I had to scratch off a label to reveal the license number. My fingernail was not taking it off easily, so I continued to work at it, trying to peel it off. I finally was able to gently scratch off and reveal some of the numbers, but whatever adhesive they used on the label TOOK THE REST OF LICENSE NUMBER OFF WITH IT. You can't install it without a license number, so this rendered the disk unusable. Is it really necessary to make someone have to go through that? All they had to do was insert a regular scratch off surface on the package or inside the package, and there would be no compromise of security. This is just incompetent package design, period.

2) It gets worse!! After going through Phone Menu Hell trying to get a live Customer Service person (outsourced overseas) to speak to me, I was informed that this product will not upgrade my old data files from QB 2011 because Quickbooks only supports upgrades within 18 months after the old product is replaced with the next version. Assuming that is true....the ad presentation MUST MAKE THIS PLAIN AND CLEAR UP FRONT!!! I have looked and looked again, and NOWHERE does it say that this will not update old files. If it did say that, then I would not have bought this product, which obviously is of no use. According to QB Customer Service, I can have THEM install the program for $299 and they will convert the files. Now instead, I have wasted incredible amounts of time on a product that I cannot use...and now have to work out how to be refunded.

So this is not so much a review of the software itself, but rather a warning to others who are upgrading from anything older then QB Pro 2014 that you may have a lot of difficulty retrieving your product code and you may not be able to convert your existing files to work with the new program. DO YOUR RESEARCH BEFORE YOU BUY!!! ]

Good, not great. Getting better.

Oct 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to integrate it with my current apps via Zapier. 1099 creation is huge. Great for working with independent contractors. I really like that I have a phone app for updates on the go. I can do my accounting while on the subway.

Cons: A little confusing to get off the ground unless you have time to really sit with it. Would prefer better onboarding. More options to edit the statements and invoice look to better match my company and stand out.

Overall: Currently, I use waveccounting.com but needed 1099 support and the ability to support and the ability to have an independent contractor account. As of now, this is not an option forcing me to do a lot of double entry. I started using QB online after reading the reviews and speaking with a customer service representative. She was excellent at answering my questions and making sure what I needed would be present in my account.

Execution - This was far more frustrating than I anticipated. I have a background in programming so I am not on to give up on software easily. I found the controls set in place to help you often hinder you. I feel that I should have had a better set-up option to allow for more choice in what would be automated. All of my categories were changed upon importing. The automation routinely got it wrong despite it's ability to "learn" from past choices.

Go Zen - What I have learned. You really need to start from scratch. Don't import until you have clicked every button and set-up the account in a way that is most efficient for your company. I am currently in the middle of my new set-up and I am beginning to see the benefits of QB and I feel it will be a more efficient choice going forward.

One of the top reasons for choosing QB was their integrations. Specifically, Zapier. My brokerage runs on AI's and a lot of data automation. Adding the ability to add customers, invoice and payment follow up potentially saves me hours of work each week. IT also allows me to have my CRM talk to myI took the time to look at all the integrations available and it is an impressive collection that is growing.

As of now, I would recommend this software but with a healthy dose of patience. With a better on boarding solution, I think a lot of the frustration for those of us in the middle of running a business and a need to get up and running quickly would help a great deal. Overall, it's a robust system. It has a lot of option for every type of business.

Recommendations to other buyers: Overall, a good option for a growing business. I see a lot of potential uses as my company grows.

Ideal for some, but quickly outgrown

Aug 29, 2016
4/5
Overall
4.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3.5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, and very quick to learn. This version allows up to 10 concurrent users. The audit trail and stock reports are very user friendly with plenty of filters. Expect a very quick turnaround training new staff and getting them up to speed, as the interface and functionality is hard not to grasp. Customer service is located in North America. From my experience, after upgrading to the Enterprise version, our account manager usually responded to any inquiry within 24 hours. There is also a toll free line for any technical/database bug issues In the Canadian version, plugging in to SQL server is the way to go in order to obtain custom reports.

Cons: The role centers, although a step up from the Premier version, "handcuff" users to certain roles. When it comes to the general ledger, the "all-or-nothing" functionality doesn't allow the controller to shut off access to certain parts of the financials. Ideally, the controller should be able to define a role center to allow posting/viewing in certain account groups and not to others. Inability to approve and subsequently lock down POs and SOs. Once a PO/SO gets issued, a user with basic access can always change unit costs and quantities. This hinders the business' scaleability. The Canadian version no longer allows the user to compress the data file in previous periods. This may be frustrating for companies who rely on lengthy journal entries, as the database file size will exponentially grow. If you are a job shop (or project-based company), do not expect much in terms of job-cost reporting. The software is limited to populating a customer field when posting an expense. You will have to manually set up jobs as customers and instruct staff to classify expenses under the proper subgroup. In my experience, the only real noticeable difference between enterprise and premier is the number of concurrent users (5 vs 10).

Recommendations to other buyers: This product is ideal if your accounting department comprises of one-two people and all the POs and SOs are done by the same person. For custom workflows pertaining to purchasing and sales orders (obtaining approvals, locking down orders, policing SKU creation etc), the next step up would be Dynamics NAV, Sage 300, or a NetSuite. It is very hard to delegate and manage using any of the Quickbooks versions.

QuickBooks, it's pretty solid, but there are some catches

Apr 21, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Quicken is great at putting things together in an easy to use package. It's pretty much what they do. That said, QuickBooks is just that. It's a great small business accounting package. Business owners with almost any level of accounting experience can keep their books, pay employees, view reports, pay taxes, manage bank accounts and do just about anything they would expect to keep their business running. Their customer service is excellent. I haven't called them many times, but I did always get a quick answer to my question. I also liked the fact that the people I talked with didn't seem to be from another country. Good customer support isn't easy to find these days.

Cons: The one downside to Quicken is that they're also very good at making sure you have to pay them on a consistent basis. While things are comparatively easy to use, they aren't always the best deal. Payroll is a prime example of this. The pricing for Quickbooks payroll is competitive on the surface. They charge a base rate determined by the number of employees you have. (The basic level is for 3 employees or less). They also charge a small sum every time you run a direct deposit check. Their price is fair for the simplicity of having everything in one place. But the catch is that you will be forced to upgrade your software every two years to continue utilizing their payroll service. When you start shopping around, you can find cheaper payroll services that offer a much higher level of service. For me it was worth the extra 10 minutes a month to have someone else file payroll tax forms and cut the checks. I don't begrudge Quicken for operating this way. Honestly, if they weren't able to find a way to keep revenue coming in, they couldn't offer the excellent product and services they do. But for me, there was no inherent value in the upgrade other than the continuation of a seemingly more expensive payroll service.

Recommendations to other buyers: Quickbooks is pretty much the standard for small business accounting. Until recently they didn't have many competitors either. However, if you're not opposed to accounting in the cloud, there are some pretty interesting offerings online these days. These offer services with monthly fees, which seems to be the way things are going. If you don't need a lot of connected services such as payroll, online banking and integration with Quickbooks Point of Sale, Quickbooks desktop is probably the least expensive way to go. However, the need to upgrade every couple years should be factored into any decision to purchase QuickBooks if you anticipate using their services.

QB The best available but not the best!

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to do charges, payments received and simple payroll. The program figures the amounts and printing forms to file, and saving is easy and efficient. They include all forms and provide reminders to file and year end requirements. I do not need and accountant for quarterly concerns. I am able to turn over to my accountant for year end corporate filings and the process in seamless. I should add reconciling is easy as well as knowing that everything that has to be filed in done timely.

Cons: Support is worse than problematic. I do not need much-but automatic charges and what they are for--frustrates me. Things are not spelled out-calling is frustrating and.I fear I may be paying for their payroll service that I do not want or use.

Overall: I have been a QB user for my small business for years. When it is good it is good and when it is not-it is frustrating. Getting help even though Intuit is in Tucson AZ is difficult and they outsource and sometimes I am just going in circles. Their automatic charge each year gives me little knowledge of what I am paying for and harder to get information. They automatically charged me over $400 for payroll and I don't use their payroll system-so I have no idea what I paid for. I hate that there are separate charges for upgrades to the newest QB and then separate charges for something else. I have never received clarifications-so often i feel I am held hostage once one relies upon QB for charges, payments and payroll I do personally and file for three employees.

Recommendations to other buyers: Know what you are getting and try to talk to someone who is not selling so that you pay for what you need, not for their automatic process that circumvents personal utilization of what is basically a great product.

I love Quick Books it's so easy to use and very pliable

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Quick Books is one of the easiest programs I have ever used in accounting, especially if you are not sure how to enter something, it allows you the opportunity to try it out first because you can always delete the items your working on and re enter ... also the general ledger is fairly easy to get set up.. along with the quickness of setting up new customers at the same time that you could possible be invoicing... Invoices are easy to print.. I recommend quick books to all my friends.. and they like it just as much as I do.

Cons: Probably that you don't close out a year and go to the next year,,, it just keeps on going. memorized transactions are a little bit confusing to me, but I just started working with them. If I look in the help menu I'm sure it would become a bit more clear.

Overall: The most benefits I get from QuickBooks is that it is so easy to use, extremely friendly and I think If I had to train some one on it .. it is self explanatory...... I used to used peachtree and switched over to Quick Books and trained myself .

Vendor Response

by Intuit on February 13, 2018

Hello Denise! Thank you for using QuickBooks and recommending it to your friends! We are happy QuickBooks has been so easy to use. You are correct; we have helpful articles for memorized transactions in the help menu as well as in our Community: https://community.intuit.com/articles/1502201-create-and-modify-memorized-transactions. We also have a feature that will let you close your books each year. Here is an article on that: https://community.intuit.com/articles/1501854-close-books-as-part-of-year-end-procedures. Aaron, The QuickBooks Team

Hard to understand the verbiage and help is not set up well. Updates and Software outdated.

May 16, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Interring bills, credit cards. balancing accounts is fairly easy. Paying bills is also easy with Quickbooks printing checks. I like the way you can set up chart of accounts. The attachments is a god sent. If you are not using it you are missing out.

Cons: The help menu is not user friendly. Most of help the information found is not from Quickbooks but from users and you have to go outside of QB to find help. Reminders and memorizing works poorly. Very confusing on how they are to work for you. Need to be clearer on how to use attachments for receipts and statements, also be able to rename the attachment without having to remove and rename and then reattach. You can not use the enter key to search, you have to move your mouse to the spy glass and click. "REALLY"!! Cannot set a a loan with venerable interest rate. PO's cannot be used for partial billing, you have to redue the PO before you can enter the bill to balance. Very hard to use pay bill through your bank online. need to update a better way. Payroll can only be used if you use there payroll system, if you are using an out source company, which most do, You can not down load the payroll in to the payroll accounts, you have to use a work around. Need an app for company expenses, for Mileage with GPS, Time card, Photos PDF for receipts etc, preset to chart of accounts so it can uploaded. SO do not believe what the add says try it or talk to users.

Overall: Just being more organized.

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By today's standards, QuickBooks is ancient, plagued with bugs and anything but user friendly.

Dec 03, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It's hard to come up with things I like about the software because there are so few, it makes it challenging. I like that it is multi-user capable and that it is server, not 'cloud' based. I like that most bookkeeping firms support it.

Cons: Where to begin? First, the program is incredibly unstable. It's foundational code is close to twenty years old. Instead of actually fixing their code, they continue to pile new code on top of old. It is very archaic. It does not follow any Windows standards. For example, Ctrl+A should 'select all', in QuickBooks, it takes you to the chart of accounts. I understand the thought process behind this, but it's highly flawed logic. The software is extremely prone to crashing and data corruption is always a huge concern. In the ten years I've used this product, I've had to have my data recovered by Intuit twice. Each time, I've been without use of QB for two or more days. As you can imagine, this has a very significant impact on being able to run a business. After much review, I will soon be switching to Zoho for a stable, robust and fresh way to run my business. The cost of QB is much to high for the low level of performance and stability QuickBooks has to offer. Unfortunately I cannot rate customer support Zero. Otherwise I would.

Overall: Very few. It has taken us years to figure out how to make it work for our business. Now that there are finally affordable alternatives like Zoho, I'm looking forward to never using quickbooks again.

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Workable solution for a solo freelance accountant up to small businesses

Aug 01, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This accounting solution is Web-based. It makes life easy for a mobile accountant (or executive) as one can readily access the ledgers from anywhere, anytime, using any/multiple devices.

The reporting capabilities for me is another most important item to watch. Quickbooks is flexible, customizable, and easy to create reports either via templates or custom to the business scenario. It works well for both.

The interface is intuitive and easy to navigate. We have not yet experienced any lag/downtime (at least whenever we are actively using the service).

Lastly, the terror "Tax Season" is really made a lot more manageable and pleasant due to the powerful reporting tool and easy integration with our third-party tax system.

Cons: Limited integrations to third party apps. Actually, for the most basic part, we wanted to hook it up with our timekeeping app, but is currently not covered. Back to the manual solution of inputting hours brute force.

It may be a little tricky (esp at first) when using with multiple accounts. There need to manually change accounts can mess things up esp for pay/payroll.

Overall: A go-to software for accounting personal to small business projects. Very intuitive and comes with mobile access from multiple devices. Reporting is at the heart of any accounting person (esp Tax and Audit season), Quickbooks will make life a little bit pleasanter during those torture months in the fiscal year. :)

Vendor Response

by Intuit on August 01, 2018

Hi Alvaro. I'm delighted QuickBooks alleviates some of the pain of tax season, and am glad you enjoy the flexibility of our web-based product. With this said, I want to ensure any third party apps you're using are integrating as well as possible. If you haven't yet, I encourage you to check out our App Center at https://apps.intuit.com. You mentioned your timekeeping app wasn't covered, but we have hundreds of ready-made add-ons hosted here. Additionally, you can find helpful insights on linking apps on our Community Q&A forum at https://intuit.me/2rJQ95o. It doubles as a troubleshooting/how-to library, as well. This means when you're not working with QuickBooks reps, you can search the digital database of syncing fixes and workflow insights. There are similar self-help tools in our Resource Center, as well. A prime example is this tutorial on how to manage multiple accounts: https://quickbooks.intuit.com/tutorials/lessons/edit-chart-of-accounts/. Jess, The QuickBooks Team

Capterra-loader

An excellent and very solid accounting tool.

Jul 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: My favorite thing about QuickBooks is the simplicity of the document sharing feature. Customers can upload the statements from the bank directly to the organizational file as an alternative of emailing outside the program. I can also remind them of the documents which are in need through sending them a message. I love QuickBooks because they are very suitable to access from any device, they have good features and they are very friendly to their users. The accounting tools have also been upgraded significantly and this has enabled me to serve my customers very well.

Cons: One thing I dislike about this software is how the prices have been up surging recently which has had a negative effect to small businesses and one which I engage in. There are some relentless development in the product. However, it still does not contain some features from the desktop version.

Vendor Response

by Intuit on July 05, 2018

We so appreciate hearing from our customers when it comes to how we could improve, Morrio. I'd be glad to discuss your pricing concerns in more detail, and invite you to send me an email at QBCares@Intuit.com. I can dig into your account and shed some light into price increases there. I look forward to hearing from you very soon and ask you please include more background into what features you want to see included in the Online software, as well. In the meantime, this article is an FAQ on the most recent increase: community.intuit.com/articles/1729293. While I have you here, I also encourage you to swing by the QuickBooks Blog at https://intuit.me/2L2zqTv. We frequently post updates here, and you can stay in on the cutting edge of what our relentless development yields. Jess, The QuickBooks Team

A Broad Scope

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The cloud-based version, the power and functionality to serve multiple industries.

Cons: The online version can be a bit buggy at times. Customer service is polite, but most problems people encounter are problems in the software and CS cannot do anything but apologize for it.

Overall: I have used various Quickbooks product both online and on the desktop and have found them to be satisfactory. The desktop has great functionality and is very flexible - which is great because almost any industry can be served by Quickbooks. The online software takes some getting used to for users of the desktop software, but offers similar workflows and functionality. Because it is web based, each action takes a bit longer than the corresponding desktop action, but the ability to work from anywhere is worth that few seconds.

The learning curve can be steep in Quickbooks for people who are not tech natives or who do not have any experience with accounting, but with a little studying (and planning), the opportunities are endless for how QB can provide meaningful data to help your company grow.

If you plan to use QB and do not have any experience with bookkeeping or accounting, I highly recommend finding a proadvisor to at least review your setup and make sure everything is correct before you get to far into your business. It could save you thousands of dollars in clean-up work down the road by starting out right and using the features of the software appropriately (like bank reconciliation, bills/invoices, etc.).

Recommendations to other buyers: Get appropriate training. With its flexibility and functionality, it also means there are endless options - make sure you start out right because clean-up work can take a long time later!

Tons of features but steep learning curve

Mar 08, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It is an extremely robust accounting software that also allows interfaces and exchanges information with other industry-specific programs that we use. This has streamlined a lot of our billing, accounting, and record-keeping processes. Reporting functions are broad and very customizable.

Cons: Customer support. It can be very very challenging to get the assistance you need with an issue. After several frustrating attempts at working with them, spending hours on the phone to resolve a seemingly simple issue, I have found it best to use Google to try to answer any questions or resolve issues and only call Quickbooks customer service as an absolute last resort. Every call turns into a sales pitch, and it was frequently present as if the solution to all my problems was to just upgrade to the latest version. After a couple of times trying that, only to discover the same issues still existed in the new version, I felt duped. IF you can manage to connect with a higher-tiered support agent, they do have a considerably larger breadth of understanding of the program and how to troubleshoot issues. It seems their first-line staff are not very knowledgable of IT and really felt more like a sales staff than a support staff.

Overall: Allows us to manage all of our accounting, billing, job costing, and reporting systems in one program, which interfaces with the other 3rd party HR and CRM software systems we use.

Quickbooks has been a lifesaver. Everything is at my fingertips and easily accessable!

Jun 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like the quick upload times for documents associated with any transaction. It really helps my employees be able to save time, while increasing accuracy and accountability. I am blown away by the reports and how it's really easy to see where I am from a cash flow perspective at any second. Quickbooks also makes tax time so simple, by allowing for seamless reporting. I really like that as employees, contractors and freelancers are added to the payroll I can upload every form I need, keep track of payroll and then have the necessary forms generated right through Quickbooks. My life is much easier having such an intuitive platform with which my accountant and I can work.

Cons: I have to say that the thing I like least about Quickbooks is setting up for the printing of checks. Getting everything lined up was a hassle. I've also noticed that if I switch browsers, I have to go through the whole process again. This is truly frustrating but definitely wouldn't keep me from purchasing the platform. Just annoying at the beginning. For someone with no accounting background, getting set up is not the easiest, but once I got the hang of it, and figured out the categorization for each payment etc.,, it was better and became easier.

Overall: Piece of mind that all of my finance items are in one place with an easy access point. There aren't many things that make a businessperson's life easier and more organized in such a profound way. Quickbooks has made it easy to know where I am from a cashflow perspective at every moment. I can create budgets and spending plans and do forecasting like never before. There are many suites of software out there that can be helpful to businesses and individuals alike, but I'd recommend Quickbooks.

Vendor Response

by Intuit on June 29, 2018

Hi Jennifer. I know just where to start for printing alignment, and appreciate your review and awesome recommendation. As a first step, there are directions for setting-up check printing at community.intuit.com/articles/1242582. Although I'm confident you have it covered, it's always nice to have a visual. Further, every browser is different. This means the program reading PDF previews interacts with each in a separate way. For this reason, it's a good idea to double check these settings across browsers. The best part about QuickBooks is it's meant for users of all mastery levels. With this said, we've got self-help resources available should you ever need a hand. I'm confident you've got the hang of things, but I encourage you to further explore the Community should you ever have questions. It hosts a ton of troubleshooting articles and workflow guides, like the articles above. For the homepage, please visit https://intuit.me/2rJQ95o. Jess, The QuickBooks Team

Love/Hate with Quickbooks

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Very complete, generally easy to use.

Cons: Becoming harder to use with each release, and important online features are being disabled.

Overall: I have enjoyed using Quickbooks over the years; it has certainly simplified the task of managing my business. However, over the past few years, new releases have gotten harder to use, due to minor changes in the user interface.

However, the most serious problems I have seen have occurred in the last few months. One thing I have loved about this program was direct integration with my bank and credit card providers; I could download information from both of these without leaving the program. This has huge advantages, as I could track expenses and bank accounts on a daily basis. Earlier this year, I lost the ability to connect to my (checking and savings) bank. I have to leave the program and download data from my Web browser, and then load it into Quickbooks. This is annoying, but at least it works. However, about three months ago I completely lost the ability to connect to my credit card provider. Calls to that bank indicated a problem with Quickbooks that would be fixed soon. After another month, and after calling Intuit directly, I learned that this feature has been dropped and will not be restored. This is because Intuit is focusing their efforts on their online version of Quickbooks and will no longer offer such features in the desktop version. I have no interest whatsoever in going to The Cloud with my accounting software, but it looks like I will soon have no choice. I will definitely be looking at other software rather than simply sticking with Quickbooks when that happens.

Recommendations to other buyers: Good, but no longer the defacto standard in my opinion.

Capterra-loader

Manage your accounting and budget with this amazing app

Feb 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Using Quickbooks my company has saved a lot of time, money and effort, making the proccesses of accounting easier and facilitating the daily task in this important area of our company. With this app we can manage all the issues related to sells, expeditures and billing, in this way we can have a friendly and direct relation with clients, sellers and customers in only one place, through an interphase very friendly for me and my coworkers. Manage our accounting was in the past a big problem, but with Quickbooks we can work easily and with high precision a in a very little time.

Cons: The software demands a previous knowledge about administration, organization and accounting processes, you cannot start using this software if do not know anything about administration, how to work with clients, or somenthing about CRM, this software is for people who wants to improve their businees, but you have to be aware of how the processes of payments and billings will do, or you will be not able to use in the right way this wondeful app.

Overall: Using Quickbooks we can manage all the sells processes of our company, making an amazing relationship we our clients and buyers, because we can be more effectly doing the payments and billing and also delivering the products in the best possible time.

Vendor Response

by Intuit on February 05, 2018

Glad to hear QuickBooks is saving you time, money, and effort so you can do what you love! We have tutorials on QuickBooks here: https://quickbooks.intuit.com/tutorials/ and more information in our Community here: https://community.intuit.com/. Thanks for the great review! Aaron, The QuickBooks Team

Very intuitive and needed upgrade from desktop version

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love that this software can be access from anywhere. This is much better than the older desktop program model where you had to painstakingly export the file, then go and import it to a new computer or user, then wait for it to all load in before being able to edit / use it before once again exporting it.

I love the ease of use on the software as well. While it does not have quite the same functionality as the desktop version, for what I use it for I am extremely pleased. The interface is responsive and most features are easily found.

Taking payments online from clients is also a total breeze which has been excellent for me.

Cons: I think one of the biggest disadvantages of Quickbooks Online is the lack of customizability. Previously in the desktop version you were able to have a much finer control of the invoice and estimate template.

I've found from time to time my connection with my bank account that automatically imports my transactions has gone out and needs to be restored. While it is not a big deal it is still an unwanted process to need to go through.

Overall, the things I dislike with this software is fairly limited.

Overall: It has made doing accounting for my business a million times easier. While I've never been a fan of the book keeping that I need to do for my business, this has made the entire process much more enjoyable.

Vendor Response

by Intuit on February 08, 2018

Being able to handle your business from anywhere is a huge advantage with our Online platform. I¿m glad to see you find Online just as useful as Desktop! If you haven't already, give these articles a look to help with customizing forms in QuickBooks Online and some tips on dealing with banking issues. https://community.intuit.com/articles/1145539-how-to-customize-invoices-and-other-transaction-forms-in-quickbooks-online https://community.intuit.com/articles/1394988-troubleshooting-when-you-can-t-find-or-connect-to-the-bank-and-connection-errors Thanks for the great review! Nathaniel, The QuickBooks Team

Quickbooks Accountant Version

Nov 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Adapatability to client needs - any types of vendors, customers, categories in chart of accounts - it's capable of all of them

Cons: Difficult to track down automatically created errors and accounts you didn't want and correct problems once they are created.

Overall: I have used quickbooks Accountant for at least a decade. I only utilize certain features, but find it to be a very useful, versatile tool for small cash-based service businesses of all entity types. I do find that it takes some time to learn how to use various features and that some things which occur automatically within the software can be problematic and finding answers about how to undo those things is challenging. Quickbooks tends to create the impression that people without any bookkeeping experience can be assisted with their books very easily, but as a CPA, I find that most non-professional sets of books that I receive where they were created with quickbooks are filled with errors and problems that take a much longer time to resolve than should be the case. However, with the help of a knowledgeable person, anyone can learn how to keep much better track of what is going on in their business and how to understand what the various numbers mean in the reports produced. For my practice, I find it is a very useful tool and I can easily adapt most of the records from my clients into the system and quickbooks make it much easier for me to track my clients' business records and assist them with their business and tax planning as a result.

Recommendations to other buyers: No one should really use this software who hasn't had at least a minimal briefing on bookkeeping skills and concepts.

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Dynamic reporting and comprehensive insights into business productivity

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I've been an avid quickbooks user for years. They ease of use, dynamic reporting and ability to customize reports are awesome. I also really like the ability to download data directly from my bank to the software and clear checks. The desktop version is still a great value when compared to the online version and offers far more functionality, but buyer beware-- many functions will time out if you don't continuously upgrade to newer versions.

Cons: Nickel and Dime functionality-- Software has a number of "optional" features which require additional fees. It continuously nags the user in an attempt to upsell these items. My prior bank charged an additional fee for online data downloads, but my current bank (Capital One) does not. I think that this is bank to bank specific, but would greatly enhance the user experience if it was offered at no additional charge. QB Payroll is just OK for very small businesses, but doesn't have the same functionality as other systems offered by ADP/Paychex-- it does handle very basic reporting and deposits to third party payroll, and for state and local tax payments.

Customer support can be hit or miss, with QB attempting to charge for support for software specific reinstalls, or errors, outside of the user setup.

Overall: Ease of use and great insights into my business.

Vendor Response

by Intuit on July 31, 2018

Thanks for leaving a review, Jeffrey. We love hearing about how we can improve, and I'll ensure each of the issues you mentioned are addressed. We offer add-on features optionally so you have more control over your billing details. Added functionalities may cost extra, but you can opt in or out at any time. Payroll and Online Banking are prime examples. Since you mentioned pricing for the latter, I encourage you to check out community.intuit.com/articles/1501482. There's a blurb about connection charges under the "Applicable Fees". We also offer a wealth of free support. The link above is hosted on our Community forum, which is a 24/7 help space. There's chat-based assistance on Twitter and Facebook, as well (Intuit QuickBooks and QBCares, respectively.) As for Payroll, feel welcome to email me (QBCares@Intuit.com). I'll forward your suggestions to the developers, as we default to customer feedback when developing new features. Thanks in advance! Jess, The QuickBooks Team

This review is specifically for Quickbooks Online which I would recommend to any small business.

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: Quickbooks online is the easiest to use accounting solution I have found to date for small businesses. This is especially true if the individual has little to no knowledge regarding accounting. I have personally trained such individuals in under 2 hours on how to correctly keep their books up to date with minimal effort. After this little overview, they were able to do the accounting on their own without much difficulty due to the many features of Quickbooks Online. For such training, there is a large database of QB Pro Advisers that can locate someone within your area. The bank transaction feed has been a major upgrade an enables me or my clients to quickly import, code, and post their transactions to the books saving time and cutting out much of the need for manual entry.

Cons: There are some limitations on what can and cannot be changed/deleted as well as a few reports that are not presently available in Quickbooks online such as W-2 preview which can be annoying when trying to investigate something such as whether or not a paycheck was ever actually cut. In my personal experience, I had a client who had processed two paper paychecks that were never actually printed and, due to the permissions, I had to call QB customer support to void them which cost me an extra hour.

Quickbooks (Desktop Version)

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I prefer the desktop version (vs any online version) because I am concerned about online security. I haven't had any specific "hack" online but it's always in the back of my mind. QB is super simple to use: need to write a check...fill out the "check" in QB as you normally would on paper and it will get posted to your checking account (and financials). Need to deposit, fill out the deposit slip within QB and it posts it for you. Same with invoices. QB gives you a visual of each form that you would be used to seeing normally on paper. Fill it out within QB as you would on paper and it posts it to your financials when saved.

QB is also easy to learn and easy to share with your accountant.

Cons: My biggest pet peeve of QB Desktop is that Intuit makes you think you need to upgrade every year when they have a new version. I have had to upgrade every year because of my clients over the years (so I can open their files). This is where QB Online would be nice (but I tried QBO about 10 years ago and it really was horrible IMO-I'm sure it has improved over time, but it was slow and lacked features that I had in QB Desktop at the time. It was such a horrible experience that I never wanted to demo QBO ever again).

Overall: As an accountant and business owner, it makes my job easy to do.

Great value bookkeeping and accounting software packed full of features (maybe too many)

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Relatively easy to use bookkeeping software which is jam-packed with everything any small or medium-sized business will need. It is also very good for your accountant as it allows for easy correction and reporting. The FAP tax filer software that they use is very good too and trumps Xero winning favour in the eyes of most accountants. This software is great value for money, especially with the regular discounts that QB offers.

Where QB really outshines all other software is in their exceptional and almost instant customer support. Calls are answered immediately by very qualified reps who take time to listen carefully and properly interpret your issue and then educate you on the best way to achieve what you are loking to do. They also offer email support and online in program chat, both of which are responded to immediately.

Another thing that amazed me with this software was the conversion from desktop to online was one button click and literally a couple of seconds. Fantastic and well thought out.

Cons: There may be too many features as standard on this software and this can be a little overwhelming to new users. I would make it possible to switch off what you don't use/need if I was Quickbooks.

Overall: It does everything I need.

There is nothing that can replace QB. Believe me, I tried them all.

Jun 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everyone will tell you it takes a while to get used to, but once you do nothing can compare. The amount of data available to you from this program is just incredible. A basic understanding of bookkeeping is a must but a few online courses and some guidance from a decent accountant will have you on your way to a complete picture of how your business is running, good or bad. We use QB online and thought it doesn't have all the features of the desktop software, we prefer to not have all our data store on one computer in one location since we often travel for work for a month at a time. Also the customer service is by far some of the best i have ever experienced of a modern company. Everytime we did have a problem we would call they took our questions seriously with sincerity and personal responsibility to find the answers as if this were their personal problem. One time we were on the phone for 2 hours and not once did the person seem like he wanted to dismiss us and felt honestly puzzeled about the software glitch.

Cons: There are still a few programing glitches, a few more than I would like there to be. The bank account connections often go down but I have a feeling that has more to do with the banks than the software.

Vendor Response

by Intuit on June 26, 2018

First things first, thank you so much for this incredible review! I'm overjoyed QB has done so much for you and your business. All this said, I want to ensure the software is working optimally, and have some info in mind that is widely known to clear up glitches. To start, try clearing your browser cache. Temporary data, which typically helps pictures and text on frequented web-pages load faster, can cause performance issues in QuickBooks. To remove this info, please follow the directions at community.intuit.com/articles/1145697. As for the bank connections, this article tackles fixes, as well as how to search for steps to resolve the most common error codes: community.intuit.com/articles/1145508. This will have you squared away, and I'm wishing you continued success moving forward! Jess, The QuickBooks Team

QB user 15 years-they hold you captive, once you start; charge annually + upgrades, yet the best!

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Figures taxes, prints forms for taxes state and federal, reminds you of due dates, does credit card expenses, provides great reports for months, quarters of fiscal years and updates all changes in federal or state taxes.

Cons: If I get one check for multiple people I have to enter separately and it shows as separate deposits so I have to change manually. It should know if it is the same check number. They charge for upgrades and tax separately-rather than having the new tax table come with the upgrade. Once you start you are held hostage with their annual charges-and sometimes I resent it. Entering credit card charges is laborious every month. I have not used customer support (and they are in my hometown) recently, but when I did when I first started--many years ago--it was horrible even as they really tried to help you may need to ask for a supervisor instead of level one support. I am in healthcare and this is not specifically set up for medical, but that is a minor comment. It doesn't stop the functionality of the program.

Overall: It takes care of accounting to get to my accountant annually. It allows me to do quarterly without using the accountant. I can do daily charges and receipts without a problem and print deposit slips and print checks (although I do most on bill pay through my bank). It keeps a running balance and helps me plan for my fiscal year end.

QuickBooks Makes Inventory, Purchase Orders, and Tax Reporting Easy

Mar 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: QuickBooks is one of the few software packages that works with almost every ecommerce platform out there. Sometimes it takes a 3rd Party app to connect, but I like that you can always find a way to connect to it regardless of the platform you are on.

We like the inventory and purchase order features. It also makes Auditing inventory and sales easy. The reporting is robust and it allows us to easily pay Sales Tax, Income Tax, and Evaluate our business.

Cons: The customer support has always been awful. They usually send you overseas, and it's hard to communicate your issues with some of these people. It's often better to just Google it and figure it out yourself.

The QuickBooks Pro has limited number of Customers or Vendors etc. So it is possible to outgrow the software very fast, thus forcing you to either upgrade or place all orders under a single customer name. QuickBooks Online does not have this limitation and we are considering switching.

QuickBooks forces updates that push their own ads in the software. They cut off support for older versions very quickly, and the updates haven't provided anything useful in 10 years.

Overall: It is essential part of our every day business. It has our inventory, our purchase orders, and all of our sales records in it. We can't do business with out it.

Capterra-loader

Mostly user friendly and effective tool

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having been a leader in the field for so many years, QuickBooks has improved their features and interface over the years to become more effective and user-friendly. The Online version is very convenient, accessible anywhere there is internet and providing automatic backup of your data.

Cons: The Online software is still lacking features that I came to love and expect from the Desktop version. Since it was built from the ground up, some of the features work differently and lately Intuit has made some "improvements" that are actually annoying. Customer support is friendly but not always able to help, as an accountant, I have wasted precious hours on hold with customer support only to have had no resolution or had to wait days for a fix.

A big con, is that if you don't have internet, you don't have access to your data. Now there is a new Windows app but I have found it to be glitchy and haven't used it much. The online suite of product used to be a great value but due to frequent price increases over the last few years it's no longer affordable to some of my very small business clients.

Overall: Improving workflow and efficiency with accurate accounting.

Vendor Response

by Intuit on February 06, 2018

We love making QuickBooks available to you wherever you have internet. That being said, having an offline mode is a great suggestion, thank you! Aaron, The QuickBooks Team

Capterra-loader

Great overall, but a bit much for beginners and those without accounting experience

Jun 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Everything you need comes right out of the box. QuickBooks holds your hand as best it can when setting up a company from scratch. Most novice users with a little bit of accounting experience will appreciate the ease of setup when starting from scratch.

The ability to customize your company is nearly endless. QuickBooks has every feature and function you could ever want in accounting software for a small to medium sized company. The reports are great, the way it can autofill for you almost everywhere, and the home screen is very easy and makes total sense.

I like that QuickBooks is industry standard, so you can find helpful videos, tips, and tricks, all over the internet.

Cons: If you have no accounting experience, you can very easily get lost with QuickBooks. Yes, it does a fairly good job of holding your hand, but many times you have no idea what the next step needs to be and sometimes you just have to guess. Those times are few, but can sometimes be critical (like getting a deposit to show up on your account register after getting paid.)

QuickBooks is not very fast to start and the auto backup on exit function is not intuitive to setup. If you backing up to a drive across your network, count on your exits sometimes taking minutes at a time. QuickBooks does not handle file open, close, and backup requests very quickly. I don't know why it is so slow at those actions, especially across a Gigabit network, but know going in that file operations are slow.

QuickBooks will absolutely HOUND you about buying additional services. I haven't found a way to get rid of those permanently.

Vendor Response

by Intuit on June 26, 2018

Hi Joel. For system latency, give the steps at community.intuit.com/articles/1502333 a go. This link is hosted by our Community (https://intuit.me/2rJQ95o), where you can ask questions in a forum and receive answers from QuickBooks reps. Like the article above, you'll also find a wealth of troubleshooting/self-help aids across topics. This is handy when you need to know next steps or have limited accounting knowledge. As another example, this URL tackles adding deposits to the register: community.intuit.com/articles/1583105. I also encourage you to reach out to chat support on the official Facebook (Intuit QuickBooks) and Twitter (QBCares) the next time you run into a critical issue. I'm optimistic with the provided info, you'll never get lost in QuickBooks again. Before I forget, I'll dig into removal from the promotional list. When you get a chance, please send me an email at qbcares@intuit.com with more background on the nature of these ads. Jess, The QuickBooks Team

Quick Books Premier Edition 2016 Desktop -Good Except Multicurrency is Terrible

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This has a great user interface, as a qualified accountant, I can say it's definitely not traditional however it is functional and it has quite a lot of functionality for this price point.

For non-accountants this is a good system in so far as it is user friendly.

An amazing feature is that transactions can be edited or even deleted at least from the users perspective - that alone is one of the major reasons that I recommend this software ( the audit log maintains a complete record of the entries)
Other good points, cost centres, document storage, easy account management, multi company capable, lots of configuration options.

Cons: However this system has some flaws, and one very serious one which i will mention first.

Multicurrency capability is a joke, I would say no it's not because its so labor intensive to use it you might as well convert all your currency outside the system and just post in your home currency - that itself is a nightmare and you can expect your auditor to hate on you with a bigger bill and whining but the option of using the currency features is not great either.
I am in recovery from this right now so happily have forgotten some of the pain points, here are a few:
Entering exchange rates - tedious and labor intensive
audit trail for currency transactions - as above
Propensity to make recording errors due to the systems short comings pretty high
Quality of reporting for multicurrency - terrible, really terrible! ( the nominal ledger is available in the home currency only - if you have a lot of transactions and some reconciliations to do that is bad news.

Some smaller issues, reporting is functional /ugly although it's robust its nott very customizable either expect to do formatting in excel .

It has some really weird idiosyncrasies, for example under some circumstances to get the right fx rate on a transaction automatically i need to put the wrong date and then change it to the right date.
However you have a perpetual licence for pretty powerful and user friendly software.

Recommended except for those that do a lot of currency transactions

Vendor Response

by Intuit on June 25, 2018

Hi there, Ben. Thank you so much for the honest and thorough review, as well as your recommendations. I'm here to help, and will do everything I can to simplify multi-currency and the reporting interface. To start, could you send me your suggestions for improvement to qbcares@intuit.com? I'm thrilled that you're still getting so much from the system, and am excited to get the chance to further enhance your usage of the product. Jess, The QuickBooks Team

Capterra-loader

QuickBooks is a versatile and useful tool for many different business models.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: QuickBooks is a versatile and useful tool for nonprofits, small businesses and retail establishments. With so many versions and specializations available with little to no change in price or service, entities are able to easily customize their experience. QuickBooks has also developed strategic alliances with other software providers to encompass specific needs of entities. At my current position, we combine the strength and flexibility of QuickBooks with several other components for time tracking and expense billing.
While I prefer the desktop version, QuickBooks has an online version that can be used on any device. QuickBooks also has the option to purchase more seats to allow for expansion of responsibilities and segregation of duties as necessary and prudent.

Cons: While versatility of programs and options is a great advantage, it can also serve as a detriment when it is time to upgrade or update software. This process usually involves at least one phone call to the service desk. Usually customer service is superior but if you happen to get the wrong person on the phone, you can get bogged down in questions and reloading. The names of the programs are somewhat ambiguous (elite, enhanced, pro, premier).

Easy to set up and surely a blessing

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As I run a lot of financial reports, being able to do in any point of the month is very useful. I really like the document sharing feature. The accountant tools have greatly improved making it easier for me to serve my clients. I can port in data from all of my checking and credit card accounts, both personal and business related, all into the same system easily

Cons: Initially, a bit difficult to understand. I even found a bit of a difficulty when I wanted to connect to one of my bank accounts as that bank uses multi factor authentication, and that is really frustrating as most of my transactions flow through that particular bank account. Prices are even increased too frequently so can't be relied on the software cost for long. I have even realized importing data files is more difficult in the online version

Overall: It has made it a lot easier to work on accounting for my clients saving me time and resources. A big plus for me is that Quickbooks integrates with the time-tracking software, T Sheets. Quickbooks Online has allowed for better and faster collaboration with coworkers and clients. It helps provide a detailed snapshot of the financials of the business. This helps out with making decisions when it comes to purchases, and hiring of staff

Vendor Response

by Intuit on March 05, 2018

I'm happy to see we are helping you keep your accounting fast and easy! Note that QuickBooks built easy paths to the banks, but they still want to check your ID at the door. For help with connecting banks and importing data check out these two articles: https://community.intuit.com/articles/1394988-troubleshooting-when-you-can-t-find-or-connect-to-the-bank-and-connection-errors https://community.intuit.com/articles/1145982-transferring-chart-of-accounts-and-lists-to-a-new-quickbooks-online-company Thanks for the great review! Nathaniel, The QuickBooks Team

Leaky Money Problem for Small Business Owners

Apr 04, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Once you overcome the learning curve with this product, keeping things in order is great. Creating invoices, tracking products, etc... gets easier the more you dig in and learn the ins/outs.

Cons: What is a "Leaky Money Problem for small business Owners?" When you have services that cost more each month to operate vs its return. 2015 I had purchase the full version of Quickbooks from Frys had it for just under 2 years, then when I went to do my taxes the program no longer worked. I contacted Quickbooks and long story short I had to purchase a subscription just to unlock my current information. Then after calculating the monthly subscription I would have to pay vs paying for the full version without the Online subscription. I would ended up paying 3x the amount for using their subscription. As a small business owner this is a leaky money problem. There are various other programs where you do not need a subscription or monthly fees to complete the same task as Quickbooks. This is why the program is free at first. After spends countless hours learning how to use it and start placing your effort in time to work with your company, now you have to pay a monthly fee. Check your business to ensure the Con outweighs the Pro.

Overall: Creating and tracking products and Invoices