Intuit

QuickBooks

4.5 / 5 4918 reviews


Average Ratings

4918 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Intuit
  • www.intuit.com

About QuickBooks

QuickBooks is the leading accounting software for small businesses. Manage all your finances with either our licensed or online version. Instant access to customer, vendor and employee information. Free support and upgrades with online version. Comes with a 30 day free trial.


QuickBooks Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Consolidation / Roll-Up
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • General Ledger
  • Government
  • Multi-Currency
  • Payroll Management
  • Project Accounting
  • Purchasing
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • Trust Accounting
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Expense Tracking
  • Fixed Asset Management
  • General Ledger
  • Payroll Management
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

QuickBooks Reviews Recently Reviewed!


Makes keeping track of business expenses easy & even a bit fun (coming from someone who hates math!)

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's a great value for the money. It is a subscription now, like most things. But I can easily handle all my own accounting for my small business. The interface is super slick and simple. I like how I can link my bank account and it does the tracking for me.

Overall: I save so much time with this software! I could never keep track of my business expenses on my own without it!

Vendor Response

by Intuit on February 16, 2018

I¿m glad to see we¿ve made it fun for you! Being able to manage your business easily and efficiently is always a great feeling. Thanks for the great review! Nathaniel, The QuickBooks Team

At the end of every tax year, my business is fully documented due to Paypal linking with Quickbooks

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I run a small business and Quickbooks is invaluable in helping me keep my business documented. There are lots of charts and graphs to know if I'm performing or losing money. I bank with paypal, and there is an automatic download, so all my transactions are stored. When tax time comes, I just log in and go through each month, and I know at the end of the year, what numbers to enter on the tax form.

Cons: I'm a monthly subscriber and they keep upping the price. The service stays about the same. You get what you pay for, but I am on the lookout for a solution that will rise up and keep their prices steady.

Overall: Documents and sorts my small business. Links easily with paypal. Tax time is a breeze because all transactions are stored.

Vendor Response

by Intuit on February 16, 2018

Keeping on top of your profit and loss is important! It's also great when taxes are a breeze. We are continuously improving our products so our customers can stay ahead of the curve. Here is a blog that discusses our new features as they roll out: https://quickbooks.intuit.com/blog/whats-new/. Thank you! Aaron, The QuickBooks Team

Great cross platform program

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: In an office with multiple tech products and bring your own tech solutions we needed something everyone could use. This program was perfect, with everyone saving everything to the cloud in formats everyone could read. It saves time and effort for everyone.

Cons: Obviously with cloud uploads data usage can be an issue, but the wifi only uploads saves that immediately as long as employees remember it

Vendor Response

by Intuit on February 16, 2018

We work hard to have a platform that not only links with many other programs but is still approachable by just about anybody. I¿m glad to see it works well in your work environment! Thanks for the great review. Nathaniel, The QuickBooks Review

Too hard for us to use.

Feb 15, 2018
5/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Everybody knows it. Simple to use I hear when it's set up right. Very rich features for small businesses.

Cons: We could not get past the set up. Tried the free trial, entered items and customers, just don't get it.

Vendor Response

by Intuit on February 16, 2018

We have several options to get you started: Our Community: https://community.intuit.com Our tutorials: https://quickbooks.intuit.com/tutorials Our webinars: https://quickbooks.intuit.com/tutorials/webinars I hope these help! Aaron, The QuickBooks Team

A lot of limitations within the software

Feb 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easy for end users without much knowledge to use it and the workflow diagram makes it easy for them to go through a billing cycle.

Cons: The tech side of things are horrible. Over the years, it seems like they pulled features from various softwares and tried to cobble it together. They put in limitations on how the database can be shared, how the database should be backed up, and limit access for users. The password system is horribly archaic. Talking to support hardly yields results and they just try to get you to their online subscription based software.

Overall: Billing can be done by anyone.

Vendor Response

by Intuit on February 16, 2018

Another place to get tons of help and support is our community site at https://community.intuit.com/products/quickbooks-help-en-us. There you can search for ways to do things like lift password restrictions, change user access, and find ways to focus and use the different features. I hope this helps! Nathaniel, The QuickBooks Team

I dislike how expensive QuickBooks is but rely on it for our daily accounting needs.

Feb 15, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: We've been able to adapt QuickBooks for our particular business model. Tons of reporting features allows you to interpret your financial data in a concise way with the ability to drill down on line items.

Cons: QuickBooks is not very Apple compatible and it's expensive to start and expensive to maintain considering all accounting options these days. Requires accounting experience, accounting intuitive or a good learning curve to use.

Vendor Response

by Intuit on February 16, 2018

It's great to hear QuickBooks helps you drill down into your data! If you need help getting started, our Community is a good place to get started: https://community.intuit.com. Aaron, The QuickBooks Team

I <3 Quickbooks!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Quickbooks is easy to use, intuitive, and visually appealing. On top of that, there are countless tutorials and videos to help you with everything. I can't imagine running my business without Quickbooks. I know it's possible, but Quickbooks makes everything so easy. We use it for accounting (operating and IOLTA accounts) as well as payroll.

Vendor Response

by Intuit on February 16, 2018

It's great to see someone using our tutorials! We tell everyone about them so they can maximize the use people are receiving from QuickBooks. Thanks for the great review! Nathaniel, The QuickBooks Team

I have used Quickbooks for more than 20/years and wouldn't change now.

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use
Online Accounting
Ability to take payments within the software
Accountant Log In
Send Invoices via Email with payment options

Cons: Online version buffers so lags a bit
Online version not as robust as desktop version
Would like to ability to place multiple logos on forms

Overall: Makes accounting not a long, boring task. Some accounting software is so complicated, not Quickbooks

Vendor Response

by Intuit on February 16, 2018

Thank you for being a loyal customer for so long! I found an article in our Community that may help with the lag you've been experiencing: https://community.intuit.com/articles/1145706-why-is-my-quickbooks-online-company-account-slow. Currently, you would have to upload an image that had multiple logos in it, but I like your idea. I have forwarded your suggestion to our feedback team. Aaron, The QuickBooks Team

New user

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly and easy to set up. I was able to connect to my bank and set up accounts really easily.

Cons: I thought timesheets were available but found I need to upgrade to get the functionality that I want. Upgrading is significantly more money per month and not something I want to pay for at this point in my start up business.

Overall: Easy invoicing with payments going directly to my bank account.

Vendor Response

by Intuit on February 16, 2018

We¿ve just recently publicly acquired T-Sheets and are evaluating things like it¿s pricing and integration. So keep an eye out for changes! Thanks for the great review. Nathaniel, The QuickBooks Team

it is very nice and easy to use

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: what i like the most are the part of quick books that i do know how to use makes my work day alot easier

Overall: it makes my work easier has all my documents and information i store on the program easy to use and find

Quickbooks is great accounting software for small to medium business

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Many different options e.g. Cloud based, Client Server based etc. Some pay as you need features.

Cons: As companies grow they can outgrow Quickbooks. Wanted features aren't always available and cannot be independently implemented.

Overall: Ease of accounting software and inventory.

Vendor Response

by Intuit on February 16, 2018

Easy accounting is the only way to go! Our most robust version of QuickBooks is Enterprise: https://enterprisesuite.intuit.com. Most of our QuickBooks versions can connect to third-party apps as well: https://apps.intuit.com. Thanks for the review! Aaron, The QuickBooks Team

online accounting application for small businesses, flexible, and extensibile

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Excellent user interface and navigation. Very easy to manage contacts and forms. Also easy to Customize reports and templates. Hundreds of add-ons for all your needs and requirement.

Cons: project tracking and progress update is preety bad. also, very few online support guides or documentation if stuck in somewhere

Overall: Accounting, project tracking, payroll management, bills management, contractors and vendors tracking

Vendor Response

by Intuit on February 16, 2018

Some great guides and help articles are located in our tutorials and community pages! https://quickbooks.intuit.com/tutorials/ https://community.intuit.com/quickbooks-online Also note we do have project tracking available on our QuickBooks Online Plus. Thanks for the great review! Nathaniel, The QuickBooks Team

Quickbooks cloud ss OK but needs a lot of work

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Able to send invoices via email to customer
remind customers of outstanding invoices
customer are able to view and pay an invoice

Cons: Customers are not able to view outstanding invoices or a vendor ledger
so when a customer asks to view we need to send an email with a pdf
it's inconvenient for small businesses that often work on their books at night when it's more convenient.

Overall: its widely used but maybe because it's such a big company they are very slow to implement things that small businesses would like to see.

Vendor Response

by Intuit on February 16, 2018

Hey David! Wonderful to hear invoicing in QuickBooks is so easy for you! We appreciate your feedback. I have forwarded it to our feedback team. If you have anymore ideas to help your small business, please let us know! (https://community.intuit.com/articles/1164890-how-do-i-submit-feedback). Thank you! Aaron, The QuickBooks Team

QuickBooks will make tax time a breeze!!!

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My small company began using QuickBooks a couple of years ago. We began by slowly transitioning more and more of the day to day accounting responsibilities...until we eventually ran the entire business through the software. When it came tax time last year and we mentioned to our accountant that we had used Quickbooks, he essentially took our QuickBooks info and dumped it into his software and produced our return in minutes. Needless to say, this year we completed our own taxes using other Intuit software packages and not only saved time but as well. It is so easy to get information into the software and even easier to get it back out in any format you need.

Overall: Ease of use, works extremely well with other Intuit software packages, perfect for tax time.

Vendor Response

by Intuit on February 16, 2018

I¿m ecstatic to see QuickBooks works so well for you! You¿ve learned to use QuickBooks to its full potential and get the enormous benefit. Thanks for the great review! Nathaniel, The QuickBooks Team

I use Quickbooks to track my expenses for my side business.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's cloud based, and there are so many integrations! In addition, finance really intimidates me, and this software made it really easy to keep everything organized.

Cons: The UI is super unintuitive - it took me a while to get used to everything, and I even had to watch a YouTube tutorial to be fully comfortable.

Vendor Response

by Intuit on February 16, 2018

Hello Niki! Way to knock out that finance bully with QuickBooks! It also sounds like you found some of our support sites. You may find our blog helpful as well for updates: https://quickbooks.intuit.com/blog/whats-new. Thank you! Aaron, The QuickBooks Team

Capterra-loader

Excellent software

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use in creating invoices and tracking real time information on accounts. I like the fact that there is a mobile app so that I can create, or edit an invoice on the go

Cons: There are times when I need to add certain products and services to my invoices and they way to do it seems challenging at times

Overall: Creating and editing invoices

Vendor Response

by Intuit on February 16, 2018

Hello Shaun! Here¿s a quick guide to creating and organizing your inventory within QuickBooks: https://community.intuit.com/articles/1145670-inventory-overview-and-setup. Organizing your Products and services list should make creating invoices on the Web or Mobile far easier. I hope this helps! Nathaniel, The QuickBooks Team

Great for small companies with straight forward services and products.

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Quickbooks has a fairly simple interface so it is easy to adapt to. Having it online is useful for keeping up on work from anywhere.

Cons: System times out or freezes expectantly. Reconciliations are more difficult than they need to be. You are very limited to customizing anything thing with the quickbook system so you have to find other apps and services to fill the need to complete the overall picture.

Vendor Response

by Intuit on February 16, 2018

Hey Taralin! It's great to be able to keep up with your business while you're on the go! Here is an article from our Community that my help with the freezing: https://community.intuit.com/articles/1145706-why-is-my-quickbooks-online-company-account-slow. We would like to here what, specifically, you would like to be able to customize. Please submit feedback in-product: https://community.intuit.com/articles/1164890-how-do-i-submit-feedback. Thank you! Aaron, The QuickBooks Team

Capterra-loader

Quickbooks is an integral part of any small business

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We love the software for tracking our everyday financials- the reporting capabilities really help us get an overview of where we are at, where we need to be, and what we have coming due.

Cons: Right now, QBO does not have progressive invoicing capabilities. I wish that QBO had the same features and functionalities as QB Desktop version.

Vendor Response

by Intuit on February 16, 2018

Hello Sarah! Thank you for choosing QuickBooks to help you keep track of your business! We are currently looking at progressive invoicing. I have forwarded your request to our feedback team. Aaron, The QuickBooks Team

Capterra-loader

Quickbooks is excellent

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: QB is very easy to use. The screens make sense and flow so the user can fully understand.
The ability to drill down to lower levels of transactions is important and easy to use.

Overall: it helps keep up to speed on the position my company is in. QB is a memory hog. always has and always will. It is a necessary evil. This is because of all of the data and functionality loaded into the software

Vendor Response

by Intuit on February 16, 2018

Hey Dennis! Thank you for using QuickBooks to keep up with your company's financials! Luckily, as QuickBooks grows and improves, so too do computers! Appreciate the 5-star review! Aaron, The QuickBooks Team

Wouldn't use anything else

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It helps me keep my business finances in order. Love that I can link my accountant for end of the year taxes.

Cons: Wish I could link it with our CRM program to make it a bit easier when clients pay through that instead of having to manually import income.

Vendor Response

by Intuit on February 15, 2018

Hello Sandra! It may be possible to import that info from your CRM program to QuickBooks. Check out our Apps tab in QuickBooks and also try doing a web search for ¿(Your CRM Program) integration with QuickBooks¿ I know there¿s some that integrate for sure! Thanks for the review. Nathaniel, The QuickBooks Team

Capterra-loader

best accounting bookkeeping software

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i love the different levels it offeres for instance the quick books for self employeed is an amazing mobile app

Cons: it seems as though intuit is constantly forcing your hand at upgrading so that is all that really bothers me

Overall: it keep me organized and paying bills on time

Vendor Response

by Intuit on February 15, 2018

Hello Edie! Thank you for the 5-star review! We only want our customers to upgrade if they need a feature in the next tier. All the different tiers we offer are to meet our customers' various business needs. Aaron, The QuickBooks Team

Has been a good product for a growing small business.

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, customizable, grows with small business. I started using this four years ago and have been able to meet the needs of our non-profit health care facility during that time. Our auditing firm has also found it to be a sufficient product for what we need.

Cons: Couple little nuisances. Can't import payroll data directly from a third party, can't use two A/R accounts in the same GL entry.

Overall: Good product, is inexpensive.

Vendor Response

by Intuit on February 15, 2018

Hello Andrew! I have a couple suggestion for things that may help you with GL entries and importing payroll info. For the GL entries, this following article talks about what you can do instead if you run into a situation where you¿re trying to use two A/R or A/P accounts in one entry: https://community.intuit.com/articles/1553860-warning-you-cannot-use-more-than-one-ar-or-ap-account-in-the-same-transaction. For your trouble with payroll, read through this following article to see what kind of file types QuickBooks can import so you can cross-reference that with your payroll to see if there¿s a file type you may be able to use: https://community.intuit.com/articles/1437417-export-or-import-iif-files. I hope this helps! Nathaniel, The QuickBooks Team

very easy to set up, utilize, update and track especially for business reporting and quarterlies

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i like the fact that it tracks and reports all business expenses and categorizes the spending for easy reporting

Cons: the updating is very very slow especially if you have to go back several months into an account to load previous data

Overall: ease of use, saves time preparing forms for taxes and reporting

Vendor Response

by Intuit on February 15, 2018

Hey Giovanni! It's great to save time with a business to run. Thank you for using QuickBooks! Aaron, The QuickBooks Team

Great user interface, lots of add ons.

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really easy to use. Lots of functionality and many features. Probably the best online accounting application, especially for smaller businesses.

Cons: Current company doesn't use, and I would guess this is because its known for being the best for smaller companies. I don't know if additional functionality and the ability to merge with current internal software would help this.

Vendor Response

by Intuit on February 15, 2018

Hello Amber! Some of our products are geared for larger companies as well, take a look at our Desktop products page for options at https://quickbooks.intuit.com/desktop/. Thanks for the great review! Nathaniel, The QuickBooks Team

Capterra-loader

Works perfect for us; what else can you say?

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: everyone knows how to use it. that is one of the best features, right? well, most everyone but me BUT with the right people managing it, we are able to push numbers to our dashboards and track our financial condition clearly

Cons: I think things like multiple users at once or multiple companies at once are user errors here, not product. most challenges i am aware of are just that some people have different ways to classify some things - the system does what you need it to do....

Overall: ihave the right people using it so i get reports very quickly and clearly.

Vendor Response

by Intuit on February 15, 2018

Hello Drew! Having an accounting software that is a perfect fit for your business is essential! If you or your people have questions, we have a Community site: https://community.intuit.com. Thank you for the review! Aaron, The QuickBooks Team

Great software overall

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: I like the interface. Its very user friendly and convenient. Can easily keep up with accounting needs on the go

Cons: Limited functionality for advanced accounting needs, ideal for small businesses only with few employees

Vendor Response

by Intuit on February 15, 2018

Hello Natasha! It's convenient to take your books with you wherever you go! Just to make sure you are able to utilize all of the QuickBooks features, I will offer our tutorial website: https://quickbooks.intuit.com/tutorials/. Thank you for the review! Aaron, The QuickBooks Team

Quickbooks has made it easy to store vital information.

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Quickbooks is really vital for us to store company information on clients, employees, and general bookkeeping.

Cons: There are limitations when it comes to file and data size. I wish that these were larger for our uses. Their support leaves a little to be desired.

Vendor Response

by Intuit on February 15, 2018

Glad QuickBooks has been a vital component of your business. We offer multiple versions of desktop to meet the many needs of our customers. For online we have: https://quickbooks.intuit.com/pricing/ and for desktop we have: https://quickbooks.intuit.com/desktop/. Thanks for the review! Aaron, The QuickBooks Team

Capterra-loader

Quickbooks was intimidating at first but really offers a ton of features.

Feb 14, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it's pretty universal. Almost every company I've ever worked for uses it and I used it in my own accounting office when I owned my company.

Cons: I feel there should be better explanations within the program as to how to maneuver within it. Ii had to take a class (paid) to learn the ins and outs of this program.

Overall: I was able to see all financial aspects of my business with this one program. It was very helpful once I learned how to use it.

Vendor Response

by Intuit on February 15, 2018

Hey Kali! We appreciate you using QuickBooks over the years! I found an article in our Community that will show you a few ways to find help online: https://community.intuit.com/questions/1644495-how-to-find-a-knowledge-base-article. Thanks! Aaron, The QuickBooks Team

Capterra-loader

There have been many great feature now that are easy to use.

Feb 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It very easy to change and edit items with in the database. You can edit and send revisions and the invoices are very professional.

Cons: The software is great but there are a few bugs that need worked out with partner companies. I would recommend.

Vendor Response

by Intuit on February 15, 2018

Hello, Reese! Great to hear you find QuickBooks edits easy and the invoices professional! We post our code on our developer website (https://developer.intuit.com/) for third-parties to connect to QuickBooks. Any bugs experienced during these connections are owned by the third party. Thank you for the review! Aaron, The QuickBooks Team

Simple and efficient

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to access on any computer with internet connectivity. Program is easy to use and updating inventory items is a breeze. Invoices are clean/minimal and easy for clients to read.

Cons: The only con is when it comes to customizing invoices. There are only a few layouts available and it took contacting support to figure out how to change the layout to fit our envelopes.

Overall: Biggest benefit is accounting. Tracking payments is simple and clients can pay through the system.

Vendor Response

by Intuit on February 15, 2018

A simple accounting program that makes bookkeeping a breeze is vital for a business! We are testing customer invoice template uploads in our QuickBooks Labs. If you're interested, from your QuickBooks account, click the Gear in the upper-right corner > under Your Company click QuickBooks Labs > next to Import Style move the slider to On. Aaron, The QuickBooks Team

Great quality of services

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quickbooks has made my life so easy! their features are mind-blowing. I enjoyed it very much so far, QuickBooks save lots of my time as well as money because of its good accounting features. The interface is very easy to use and very impressive dashboard every function are present on dashboards. New features have improvements in processing payments based upon the merits.

Cons: Transaction fees are very expensive for a payment more which is way more costlier to pay on per month basis.Customer support is very difficult to get, sometimes I have to be on hold for long period of time which is a little bit annoying, I know Quickbooks fix this problem very soon.

Vendor Response

by Intuit on February 15, 2018

Hello Josah! Who knew accounting could be mind-blowing?! Thank you for using QuickBooks! We also appreciate the feedback regarding cost and phone support. Aaron, The QuickBooks Team

It is amazing product for tracking our invoices and accounting for small business

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The interface is clean, easy to use and accessible. QuickBooks dashboard is very easy to navigate and one of the best tool that we ever used for accounting. Quickbooks offers the customizable option for customizing client documents with plenty of templates to choose along with this we can customize quotes for an invoice. All expenses of clients are tracked in real-time, updating information about financial for both clients and vendors.

Cons: Newly changed features are very difficult to use there are no tutorials to learn how to use them, tutorials will be very helpful and also provide documentation for various shortcuts keys. Improvement in the features of the new online version, which lacks in some of the features which desktop version offers much needed.

Vendor Response

by Intuit on February 15, 2018

Hello Divya! Thank you for your thoughtful review! We have posted user manuals in our Community here: https://community.intuit.com/articles/1436405-access-quickbooks-user-manuals-and-installation-guides. Here is a list of keyboard shortcuts from the in-product Help menu: https://help.quickbooks.intuit.com/en_US/kb/keyboard-shortcuts-quickbooks-desktop-functions/000008231_en_US:SALESFORCE.modal. I hope these help! Aaron, The QuickBooks Team

QuickBooks make accounting easy and professional

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A new online version of Quickbooks is easy to use. QuickBooks helps to track all financial transactions in a real-time along with reports, bills and invoices and helps to keep most accurate results. Anyone can operate QuickBooks very easily even for non-techie people they can easily navigate.

Cons: New fiasco won't update banking information which tends us to switching back to desktop version QB fix this issue very soon otherwise it will be a tedious job for all of our client switching back to the pc version. Apart from this QuickBooks offers the best service in a market.

Vendor Response

by Intuit on February 15, 2018

Hey spandana! Wonderful to know QuickBooks has made accounting so easy for you! We have to work with all the various banks in order to make the connection between the banks and QuickBooks. Here is a list of articles from our Community that may help, depending on the error you are experiencing: https://community.intuit.com/search?utf8=%E2%9C%93&q=online+banking. Hopefully one of them will help you out. Aaron, The QuickBooks Team

QuickBooks is a perfect tool for starting business

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like mostly Document sharing feature with the clients, also they can upload banking information directly to the company no required in sending to them separately through emails, I can ask them for any requirements of documents by messaging them using this software. Bookkeeping of all the clients can be easily done with a great service irrespective of client location.

Cons: Price has been increasing significantly over recent years which is difficult for small businesses to cope up. Report capability must be improved to a level of the desktop version. Need of more customer supporting agents since its difficult to get connected with agents it keeps me most of the time on hold.

Vendor Response

by Intuit on February 15, 2018

Hello Christine! Keeping in touch with clients is important for any business! We are continuously improving QuickBooks and adding new features so you can stay ahead of the accounting game. Thank you for the suggestion for reporting, I have forwarded it to our feedback team. Appreciate the review! Aaron, The QuickBooks Team

Amazing product and great customer support

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: QuickBooks is a great platform for invoicing, accounting and time tracking on a single platform, QuickBooks supports online version also so any work things can be done in any place, we can customize whatever according to our needs, all our clients can easily check their finances anytime and to get up to date information, lots of applications are available for payroll, accounting and invoicing helps us to keep tracking data from many services. Their customer supports are very good they are always well responsive.

Cons: A report in the online version is not good as the desktop version, also payroll is not good in online, clients accounting information is not updated on time which makes us go back to desktop version. I hope they improve the functionality of Online version in future.

Vendor Response

by Intuit on February 15, 2018

Hello Ashwini! Thank you for the wonderful review of QuickBooks! We are happy to hear QuickBooks and Payroll has been so helpful to you and your clients. As soon as payroll is submitted, QuickBooks applies it to all the appropriate accounts. Perhaps you would be willing to submit specific feedback: https://community.intuit.com/articles/1164890-how-do-i-submit-feedback. Aaron, The QuickBooks Team

Very helpful tool for managing accounting and finances

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I've been using Quickbooks desktop version for so long now I switched to Quickbooks online version, it was very easy for me transferring data to Quickbooks online, I managed to do that by myself. I can access Quickbooks anywhere on online which helps me to save a lot of time. All payment process can be done very quickly and also invoices and payroll can be done in a short span of time which makes our workflow very smooth. They have a very good customer support they solve all our problems in an effective way.

Cons: Quickbooks pro and Quickbooks Enterprise are not compatible with each other pro users cannot open a file from a Quickbooks enterprise user. Quickbooks online only for small businesses and not for big cooperative companies, I wish they make this available to large companies also. They are quite expensive on per month basis but they never fail to deliver a quality service.

Vendor Response

by Intuit on February 15, 2018

Hello Nethra. Wonderful to hear switching from QuickBooks Desktop to QuickBooks Online was so seamless for you. We are happy to provide the support you need to keep your business running smoothly. As far as opening QuickBooks Enterprise files in QuickBooks Pro, Enterprise does so much more, Pro doesn't understand even half of what is going on in the file from Enterprise. If it did, then it would no longer be Pro. We are also continuously adding features to QuickBooks Online so it can eventually be as robust as the desktop versions. Thank you for taking the time to review QuickBooks! Aaron, The QuickBooks Team

been using for many years very easy to learn and use daily by anyone educated or not

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and learning tools right at finger tips if you get stuck. manage as much of you business or as little as you like. everything is easy with quick books. learn on your own without much training at all.

Cons: hard to complete the updates each year. never goes right the first time. have to load and reload most years to update to use payroll features. I dread those 6 month update needs.

Overall: with quickbooks I can manage the entire accounting process myself with time to spare. I can look back at the last 5 years or more and see where we were at business wise then and now. it only takes seconds to look up previous records. I love this software and have set it up with several of my friends with small businesses.

Vendor Response

by Intuit on February 15, 2018

Hello Catherine! It's great to have such an easy accounting software at your fingertips! Maybe our Downloads & Updates center could help with updating QuickBooks in the future: https://support.quickbooks.intuit.com/Support/ProductUpdates.aspx. Thank you for the review! Aaron, The QuickBooks Team

Easy to use.

Feb 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is easy to use. Very useful for entering client information and keeping track of services.

I honestly use QuickBooks for my business. It is very helpful when needing to look back at client information.

Vendor Response

by Intuit on February 15, 2018

Hey Kristy! Thank you for using QuickBooks and for your review! Aaron, The QuickBooks Team

Great for a small business

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Many people already trained on QuickBooks and if not it is easily learned. Very simple straightforward interface gets the job done.

Cons: This program is very useful for a small business or operation with a limited amount of users. Not a lot of bells and whistles.

Vendor Response

by Intuit on February 14, 2018

As your business grows and your needs change, don¿t forget to give our other products a look if you need more bells and whistles! Another good thing to check is the App tab within QuickBooks for helpful add-ons for more specialized tools. Thanks for the great review! Nathaniel, The QuickBooks Team

Capterra-loader

Learning curve, but great once you get used to it.

Feb 13, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this software can easily import transactions from all of my bank accounts and credit cards. it even auto sorts and categorizes each entry.

Cons: It was a little difficult to get used to at first. I had not used quickbooks in over 10 years so thing were a little different. It is a much more efficient program now.

Overall: Quickbooks makes running a restaurant so much easier for me on the back end. It saves a significant amount of time when tracking invoices and purchases.

Vendor Response

by Intuit on February 14, 2018

Hello Marie! Thanks for coming back to QuickBooks! It's always important to save time in business. If you're interested, we offer free webinars on our tutorial website: https://quickbooks.intuit.com/tutorials/webinars. Aaron, The QuickBooks Team

I have used Quickbooks for 15 years.

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program brings the information I need as a decision-maker together in one place and in many formats to make it meaningful.

Cons: There are some pop-up ads for additional Intuit products. Also there are some features which are not optional- like using a password.

Overall: Seamless financial information management and great support.

Vendor Response

by Intuit on February 14, 2018

Hey Jeff! We appreciate your loyalty to QuickBooks! Here's a way to turn off those Intuit ads in your QuickBooks account: click Edit in the top menu > Preferences > General > My Preferences > check the box by Turn off pop-up messages for products and services. Remote hackers are more prevalent than ever and we want your information to be safe at all times. I hope all this helps! Aaron, The QuickBooks Team

Great Product and Connects with our Inventory

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What my Company and I like most about this product is that it is all cloud based which alleviates a lot of headaches of the offline version of the software. We also moved our inventory system to Cin7 and it connects straight to Quickbooks to streamline our purchasing and inventory problems we've had and getting everyone on the same page and up to date and not doing work twice.

Cons: There is not much we don't like about this software. It has a few less features than higher priced software from what our accountants have said, but it doesn't really bother them in the long run. The main thing was connecting our invoices to our suppliers through Cin7.

Overall: Streamlining our company's inventory and purchasing, so we don't have to hunt for purchase orders and invoices from vendors to see who we have and have not paid.

Vendor Response

by Intuit on February 14, 2018

Thank you Robert! Great to hear QuickBooks has helped you streamline your accounting and inventory so much! Aaron, The QuickBooks Team

Rescued us from spreadsheet accounting, automated subscription invoicing, improved revenue.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: QB Online has a lot of bang for buck - it's constantly being improved and we've found it competes very well for functionality with some of the more celebrated accounting software names, at a much better cost, with graduated pricing depending on what you need.

It's becoming more and more integrated with other software (with connect to it with ActiveCollab for project management to import tracked time as invoices) and right from the start the bank transaction feed integration has been a life saver. It was buggy very early on but has been excellent for years.

Recurring invoices (subscriptions) are excellent when combined with delayed charges that can be collated into one invoice at the end of the month, for example. Flexible invoice templates and options for mini-statements etc have allowed us to keep our accounting workflow as simple as we prefer, while guiding clients to pay early without needing to be chased (too much...).

Cons: The iOS apps lack management of features that we need to use regularly, specifically delayed charges and recurring charges.

Logging in and out of the mobile app is a pain, as is the web app, actually, because it has a configurable logout time but the maximum is three hours and I would use it a few times a day - often just after the three hour mark!

Customer support is actually very responsive, although earlier on we bumped into a lot of 'that is as much as I can help you with' and some frustratingly low English skills, it's vastly improved and in the last six to twelve months, support has been quite good.

Overall: QB Online automated subscription invoicing for us, and we discovered unbilled charges and thereby improved our revenue, while allowing staff to work on accounts simultaneously and remotely.

That also means our sales team can generate an invoice quickly while the lead is still hot, and get the instalment invoice to the client to lock their place in our queue.

We save more time by connecting to other apps and by using the mobile version of the apps on the go.

Vendor Response

by Intuit on February 14, 2018

Thank you for sticking with QuickBooks Online through its continuous growth and improvement! It's great to hear that not only has QuickBooks saved your business time and money, it has helped your sales team's productivity. We appreciate your detailed feedback as well and it has been sent to our feedback team. Thanks for the thoughtful review! Aaron, The QuickBooks Team

Capterra-loader

Pleasantly surprised.

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use.
Allows me to e-mail invoices.
Integrates with the Intuit Credit Card processing allowing to accept credit cards directly from e-mailed invoices.

Cons: Unable to fully customize invoices the way I like.
Moving from screen to screen is a bit slow, even with high end broadband service.
Does not have all the bells and whistles of the desktop version.

Vendor Response

by Intuit on February 14, 2018

Hello Mark! Good news! We are testing Import Style in QuickBooks Labs. This feature will allow you to upload your own invoice design. While signed into your QuickBooks account, click the Gear in the upper-right corner > under You Company, click QuickBooks Labs > move the slider for Import Style to On and give it a whirl! I also found an article for performance troubleshooting in our Community: https://community.intuit.com/articles/1145706-why-is-my-quickbooks-online-company-account-slow. Aaron, The QuickBooks Team

Does what I need it to do but the charges for payroll are very high and dislike forced upgrades.

Feb 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Makes payroll, state and federal filings, and tax compliance fairly painless. Let's me handle payroll tasks that many other store owners outsource, instead.

Cons: Forced upgrades every three years and high cost of payroll subscription. These two cons cause me to constantly be on the lookout for an alternative to QuickBooks.

Overall: Simplifies the bookkeeping operation but, unfortunately, at a high cost.

Vendor Response

by Intuit on February 14, 2018

Hey Michelle! We want our customers to stay in compliance and experience new features that make accounting easier each year. I found an article that explains this in our Community: https://community.intuit.com/articles/1501193-quickbooks-desktop-service-discontinuation-disco-policy-and-upgrade-information. Thank you for your review! Aaron, The QuickBooks Team

Only Used This Three Times

Feb 13, 2018
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Cons: I did not find this software easy to use and found it more convenient to hire a CPA for my business.

Overall: None.

Vendor Response

by Intuit on February 14, 2018

Hello Dominique. We offer many types of support, depending on your product: https://community.intuit.com https://quickbooks.intuit.com/tutorials/webinars https://quickbooks.intuit.com/accountants/proadvisor Thank you for trying QuickBooks. Aaron, The QuickBooks Team

QBO and QDB are the best small business software available

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and minimal training needed to teach someone to use. Stability and quality of data is perfect

Vendor Response

by Intuit on February 14, 2018

Hey David! Thank you for the 5-star review! Aaron, The QuickBooks Team

Good accounting software with some issues

Feb 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Streamlines back office accounting and makes it easy to manage the books
Once set up, QB takes care of most state and federal taxes
Good visualizations
My accountants really like it

Cons: Some serious issues when getting set up
There are a tonne of usability issues and 404 errors (you get used to them after a while)
Customer service takes a while to respond

Overall: It's the gold standard so most accountants recommend it. I wish they'd improve their core user experience, but it's not a bad platform.

Vendor Response

by Intuit on February 14, 2018

Hello Adarsh! We have several tutorials to help you set up your QuickBooks account here: https://quickbooks.intuit.com/tutorials/. You'll also find everything you need for QuickBooks Online Payroll in our Community: https://community.intuit.com/articles/1466257-quickbooks-online-payroll-hub. Thank you. Aaron, The QuickBooks Team

Capterra-loader

I have used other accounting software and Quickbooks is far the best

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use the enter/pay bills system, creating invoices and receiving payments. Love the step by step instructions when setting up a new company.

Cons: The back up system. It will randomly decide to drop the folders to back up and give an error message.

Overall: The support group is the best I have ever worked with in resolving issues.

Vendor Response

by Intuit on February 14, 2018

Hey Terri! We are happy QuickBooks has been so easy for you! Here is a list of articles from our Community for backup errors: https://community.intuit.com/search?utf8=%E2%9C%93&q=quickbooks+backup Aaron, The QuickBooks Team

Accounting made easy.

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: 3 of us have accessibility to Quickbooks, and we each manage different aspects of the company's financials. If you have carbonite or another back up program, no need to get the enterprise option. We have Quickbooks Pro and love it.

Cons: There's not much to comment about here. Everything is pretty straightforward. If I had to choose something, it would be the updates between different computers are sometimes off.

Overall: It makes accounting easy.

Vendor Response

by Intuit on February 14, 2018

Hello David! Glad QuickBooks has been a valuable team member for you! Thank you for choosing QuickBooks! Aaron, The QuickBooks Team

Software that learns and teaches!

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate even for those new to the system.
Customization of the dashboard that lets me focus on the parts of the software I actually use.
Integrates with seemingly endless 3rd party applications to get rid of repeat data entry
My accountant has access to help me with specific issues

Cons: At first I was a bit overwhelmed by the startup setup. It didn't allow me time to learn before diving into the next setup bit. I found that you can exit that at anytime and resume later, which was a big help.

Overall: The subscription comes with periodic help sessions and tutorials to strengthen my understanding.

Vendor Response

by Intuit on February 14, 2018

Hello Kris! Looks like you found our tutorial and webinar pages. If you need, we also have a Community page for additional support: https://community.intuit.com. Thank you for purchasing QuickBooks! Aaron, The QuickBooks Team

Love quick books online! I for once know my numbers and feel confident in them!

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Super Easy to use for someone like me who is not so great with stats this & in the cloud, I or my accountant can access from anywhere and up to date.

Vendor Response

by Intuit on February 14, 2018

Hey Mindy! It's great to have confidence while running a business! Thank you for your review! Aaron, The QuickBooks Team

Love Quick Books

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We have been using Quick books for years and I have wrote several reviews for them on multiple different websites. They are wonderful to work with! There software is up to date and easy to use

Cons: QuickBooks could use better customer service and possible a rep to help with our account since it is so large. We love the software thought. It saves us time and money!

Vendor Response

by Intuit on February 14, 2018

Thank for using QuickBooks for so long and for posting multiple reviews, we really appreciate the feedback! It's great to hear QuickBooks is saving you time and money too. Aaron, The QuickBooks Team

QuickBooks has made the payroll process so easy I almost feel like I should not get paid to use it.

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use and the ability to do payroll and accounting all on one platform. It really makes keeping up with everything a breeze.

Vendor Response

by Intuit on February 14, 2018

Hey Nolen! Nothing wrong with a little easy money! We're happy to help you make accounting and payroll a breeze. Thanks for the review! Aaron, The QuickBooks Team

Capterra-loader

Easy to learn, and easy to use software. Ease of sharing information with tax accountants = big plus

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Large chart if accounts, excellent payroll services, sharing information with outside accounting firms. Good for folks with little accounting experience.

Cons: Customer support is lacking. Long hold times is to be expected. Also the subscription price has increased last 3 years in a row.

Overall: Better accounting knowledge

Vendor Response

by Intuit on February 14, 2018

Hello Michael. We offer multiple lines of support for you: Our Community: https://community.intuit.com Our Tutorials: https://quickbooks.intuit.com/tutorials/ Our Webinars: https://quickbooks.intuit.com/tutorials/webinars/ Although the prices have been increasing, we have been hard at work improving QuickBooks and adding new features: https://quickbooks.intuit.com/blog/whats-new/ Aaron, The QuickBooks Team

Easy to use

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is easy to use for small businesses or people just starting up a business with limited funds. It's easy to learn so people can get started right away.

Cons: Sometimes hard to find answers to my questions & customer support is just ok at supplying answers. Also when they update the software, it seems to take up a lot of time & changes take time to get used to & learn

Vendor Response

by Intuit on February 14, 2018

Thank you for the review! We offer additional support through our Community here: https://community.intuit.com. We also have a blog that discusses what's new in QuickBooks: https://quickbooks.intuit.com/blog/whats-new/ Aaron, The QuickBooks Team

I use Quickbooks myself on a daily basis for my accounting. It's easy enough for me to get around.

Feb 13, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Quickbooks offer a lot of features. Some I never even use, but I know they are there should i have the need to start using them. For what I use Quickbooks for it's easy to use and user friendly.

Overall: Well, my company needs this! I cannot go a day without my Quickbooks. I make regular backups to insure I also have my data safely stored should anything go wrong. I most definitely benefit from using Quickbooks rather than just using some Excel invoices :)

Vendor Response

by Intuit on February 14, 2018

Hey Raymond! We are happy QuickBooks has been so instrumental for you! We look forward to you needing more features as your business grows. Aaron, The QuickBooks Team

Difficult at first

Feb 12, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy way to keep track of expenses for a small business, makes getting taxes done easier when everything is already compiled

Cons: It was very difficult to use at first, needs better how-to guide, learned a lot from YouTube and google

Vendor Response

by Intuit on February 14, 2018

Hello Michelle! Accounting isn't always easy, which is why we have a tutorials page here: https://quickbooks.intuit.com/tutorials/ and there are also webinars when you have the time here: https://quickbooks.intuit.com/tutorials/webinars/. I hope these help! Aaron, The QuickBooks Team

I am in love with this software, especially the mobile app

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the fact that I can tie all of my accounts together to review my expenses as they occur for my business.

Overall: User-friendly, easy to navigate.

Vendor Response

by Intuit on February 13, 2018

I love to see when QuickBooks can handle all your business needs! Thanks for the stellar review! Nathaniel, The QuickBooks Team

Great tool

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: QuickBooks is very easy to use and understand, with a simple interface that makes it very easy to navigate.

Cons: The desktop version seems like it goes through a lot of updates (every few times you open it, it seems), with no option to update later, when it's more convenient.

Vendor Response

by Intuit on February 13, 2018

Good news! You can turn off automatic updates. Click the Help menu > Update Quickbooks Desktop > Options > choose 'No' for Automatic Update. When Automatic Update is off, you should manually update your QuickBooks Desktop files about once a month. Thank you for the review! Aaron, The QuickBooks Team

Excellent and Easy to Use accounting software.

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cloud based which is great
Simple and easy to learn
Great Support
Lots of other people using this software which makes online forums and help very easy.
Love the accountant links you can generate.

Cons: Goes down once in awhile
Can be slow at times
Dependent on internet connection
Would like to have all the features of Desktop Quickbooks in Quick books Online

Vendor Response

by Intuit on February 13, 2018

Heya Jonathan! Some things you can try to speed things up is to start with our Browser Health Checkup tool at https://fixit.intuit.com/. Also, try out our standalone app by visiting qbo.intuit.com (Make sure you¿re logged out) and clicking the ¿Download for Free¿ button. Thanks for the stellar review! Nathaniel, The QuickBooks Team

Makes Bookkeeping Easy

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: -Easy to set-up/use
-Great integrations with third parties (i.e. credit card/bank)
-Great value for the money (saves money on bookkeeping expenses too)

Cons: -Takes a little bit to get the hang of it at first
-Manually tagging transactions can be a bit time consuming

Vendor Response

by Intuit on February 13, 2018

G¿day Jeremy! Here¿s a link to our tutorials page to help you get a hang of it a little faster: https://quickbooks.intuit.com/tutorials/. Also here¿s a link to our article talking about Banking rules to get you through that banking feed a lot faster: https://community.intuit.com/articles/1145469-bank-feed-rules-and-recognition-for-downloaded-transactions. Thanks for the great review! Nathaniel, The QuickBooks Team

Capterra-loader

Easy to Use Accounting Tool

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like the document sharing feature. Clients can upload bank statements directly to their company file instead of emailing outside the program, and I can send them a message within the program to remind them of docuements needed. I also love that I don't have to send my clients a back up file that they then have to download and view in order to give them access to their own books. Ease of access means that I can provide quality bookkeeping to clients regardless of their geographic location.

Cons: Price increases over the recent years has made it less attractive to very small businesses which are the bulk of my clients. The product is under constant development but still lacks some features from the desktop version. The quality of customer support is hit or miss. After being spoiled by how easy it was to setup recurring automated client payments on Wave Accounting, I find QuickBooks process to be a hassle.

Overall: With quick book online, we send customer invoices and estimates. We are also able to track our expenses. We can keep track on what vendors and customers owe us, and we can see how far a long a project is at any given moment.

Vendor Response

by Intuit on February 13, 2018

Accounting in the cloud makes connecting with clients much easier! We continuously add new features so our customers can stay ahead of he curve in accounting. We also love hearing feedback from our customers. Please provide specific suggestions through the in-product feedback link. Thank you for the thoughtful review! Aaron, The QuickBooks Team

Personal Use

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The software comes with a bunch of tools and resources that allow you to keep your business organized. Quick books also helps to maintain the budget and to make changes and do recalculation much quicker.

Cons: The biggest con that I can think of is it can take some time to get familiar with navigating the software. However, if you have any trouble there is plenty of documentation available on line and on the web site.

Vendor Response

by Intuit on February 13, 2018

Hello Thomas! It's nice to hear QuickBooks is keeping you organized! Also, looks like you found our online support. Thanks for the review. Aaron, The QuickBooks Team

It gets the job done.

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: This is a viable option for your invoicing and financial needs. You can keep track of it all within this system.

Cons: I don't like how you need to input the details of your services into the invoices. It should be easier.

Vendor Response

by Intuit on February 13, 2018

The Description column is not a required field when creating an invoice. If you often use the same services, you can create recurring invoices. I found an article in our Community on how to create them: https://community.intuit.com/articles/1145851-creating-a-recurring-transaction-for-all-or-several-customers. I hope this helps! Aaron, The QuickBooks Team

Best online Accounting Software for Small Businesses

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Quick books comes with great user experience. Quick books has several offerings at different price points for various market segments depending on the size of the company, nature of the business etc. I use the invoice creation feature often. Customers can pay the quick books invoices using credit cards etc. Quick Books Online uses a combination of lists, charts, drop-down menus, and links for its operations . This tool comes with great customizable report templates. Quick books provides payroll services too. Quick books supports 1099 reporting too. In conclusion a great tool for small businesses.

Overall: Great user experience, in built reports, 1099 reporting, ability to create invoices etc

Vendor Response

by Intuit on February 13, 2018

Thank you Shetal! Sounds like you really put QuickBooks to work. We appreciate you trusting your business with us! Aaron, The QuickBooks Team

I love Quick Books it's so easy to use and very pliable

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick Books is one of the easiest programs I have ever used in accounting, especially if you are not sure how to enter something, it allows you the opportunity to try it out first because you can always delete the items your working on and re enter ... also the general ledger is fairly easy to get set up.. along with the quickness of setting up new customers at the same time that you could possible be invoicing... Invoices are easy to print.. I recommend quick books to all my friends.. and they like it just as much as I do.

Cons: Probably that you don't close out a year and go to the next year,,, it just keeps on going. memorized transactions are a little bit confusing to me, but I just started working with them. If I look in the help menu I'm sure it would become a bit more clear.

Overall: The most benefits I get from QuickBooks is that it is so easy to use, extremely friendly and I think If I had to train some one on it .. it is self explanatory...... I used to used peachtree and switched over to Quick Books and trained myself .

Vendor Response

by Intuit on February 13, 2018

Hello Denise! Thank you for using QuickBooks and recommending it to your friends! We are happy QuickBooks has been so easy to use. You are correct; we have helpful articles for memorized transactions in the help menu as well as in our Community: https://community.intuit.com/articles/1502201-create-and-modify-memorized-transactions. We also have a feature that will let you close your books each year. Here is an article on that: https://community.intuit.com/articles/1501854-close-books-as-part-of-year-end-procedures. Aaron, The QuickBooks Team

Great product! The industry Standard!

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to get started, great product, overall. Easy to use interface, and most features and options are easy to find.

Cons: Lack of training materials, at least anything obvious. Disappointing update plan. No everyone wants or even CAN utilize an online product. Some people just DONT have online access in their business location.

Vendor Response

by Intuit on February 13, 2018

Hello Tom! We have QuickBooks assistance in our Community: https://community.intuit.com and on our tutorial site: https://quickbooks.intuit.com/tutorials. We offer QuickBooks desktop products that can be installed without internet access: https://quickbooks.intuit.com/desktop. Thank you for the review! Aaron, The QuickBooks Team

I have used the online one. There are obstacles using it, but it is good.

Feb 11, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: It has a nice user interface and i like the customizatable report feature. There are a lot of add-ons which helps. I have used the online feature only

Cons: Not precisely about the software but more of the customer support. The support is n't that good.
There is no dedicated project tracking.

Vendor Response

by Intuit on February 12, 2018

I¿ve got great news! We¿ve recently added project tracking for your QuickBooks Online Plus. Look over this article on how to activate it: https://community.intuit.com/articles/1549960-quickbooks-online-projects. I hope this helps! Nathaniel, The QuickBooks Team

Great for accounting even in the health and wellness industry

Feb 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software keeps track of all of our accounting. It has a lot of functionality that covers all of our needs. It is very easy to use.

Overall: ease of use.

Vendor Response

by Intuit on February 12, 2018

It's great to hear QuickBooks covers all your accounting needs! Thank you! Aaron, The QuickBooks Team

I've really enjoyed using QuickBooks over the past few months. It's very easy to understand & use.

Feb 11, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like the most about QuickBooks is how easy it is to use, even for beginners. It's very easy to understand.

Vendor Response

by Intuit on February 12, 2018

QuickBooks was designed for first-time business owners to jump right in and run a business! I¿m glad to see it¿s so easy for you. Thanks for the great review! Nathaniel, The QuickBooks Team

I particularly love the fact that i can create professional-looking invoices and send via email.

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What i love most about Quickbooks by intuit is its ease of use. It's pretty simple and straightforward. I also love the fact that I can just use what i want and leave any other feature not relevant. I can't easily view my accounts at a glance.

Cons: What I like the least is that I find some features difficult to use. I also would love it if I could attach documents per field of entry without leaving the current view.

Overall: The benefits of Quickbooks by Intuit to me are:
- ease of use
- great features
- link to bank accounts if I wanted (not using this for now)
- use only relevant features
- reporting format and quick view of report

Vendor Response

by Intuit on February 12, 2018

Glad to make accounting simple and straightforward. We offer support on our features at https://community.intuit.com. Thanks for the review! Aaron, The QuickBooks Team

Quickbooks is still the gold standard for accounting!

Feb 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's stability and longevity. Quickbooks has been around longer than any other option out there and for good reason. It's robust, easy to use, and integrates with everything.

Cons: The price is higher than some other options, although I don't think it's too much. You get a ton of value for what you pay.

Overall: Finally, accounting made simple. Easy to see reports, integrates with everything I need it to.

Vendor Response

by Intuit on February 12, 2018

We add new features all the time to give you more bang for your buck! Thanks for the great review. Nathaniel, The QuickBooks Team

Very easy to use

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use, very helpful and just makes your life a lot easier to get stuff done

Cons: It's not really a con about the software it's self, more so the customer service isn't very helpful

Vendor Response

by Intuit on February 12, 2018

Thank you for the feedback Johnathan! I also want to let you know we support in our Community as well: https://community.intuit.com Aaron, the QuickBooks Team

Capterra-loader

Love this for keeping my finances organized! A great tool that combines my many e-commerce stores.

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I loved how easy it is to label transactions and how it pulls in from my multiple Etsy Shops, Creative Market Shop and Paypal. It also connected to my business bank account and is so simple to keep track of everything!

Cons: I was a little confused about some transactions seeming like they appeared twice, but with some very quick research on in the FAQs I understood what was going on.

Vendor Response

by Intuit on February 12, 2018

I¿m glad to see you¿ve mastered QuickBooks! This is often the benefit we aim for all users, being your one-stop place to run your business. Thanks for the stellar review! Nathaniel, The QuickBooks Team

Easy to use

Feb 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've been using for at least 10 years. Customer service is great and there is a lot of online help in the forum if you need it.

Cons: It's not always easy to get in touch with customer service. They don't have anyone available after hours.

Vendor Response

by Intuit on February 12, 2018

Thank you for using QuickBooks for so long! We appreciate the review. Aaron, The QuickBooks Team

A great tool for a small business.

Feb 10, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like how intuitive the software interface is. I also think it does a great job at making a small business look more professional.

Cons: I really think the tool is best used for certain types of businesses as it may be difficult for larger companies.

Vendor Response

by Intuit on February 12, 2018

A big goal for us is giving business a very professional feel like you mentioned. When a business looks professional, customers trust them more! Thanks for the great review. Nathaniel, The QuickBooks Team

Very efficient and user friendly.

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to generate statements and invoices for clients. Clients can pay their invoices via email. Easy to create custom reports.

Cons: In the basic online version you cannot hide accounting information from other users, you need to update plans for this functionality.

Vendor Response

by Intuit on February 12, 2018

Making payments easier for clients is always helpful! Thank you for the feedback, Marc. I'll send it to the feedback team. Aaron, The QuickBooks Team

Overall I think it's great software, it's just not all that intuitive or user-friendly for beginners

Feb 10, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The options and value you get for a relatively low price. If you know what you're doing, I'm sure this program would be robust enough to use long-term as you scale your business.

Cons: It's difficult to use if you are a beginner and not knowledgeable with bookkeeping and accounting. I'm sure it wouldn't be too much to learn the basics, but this doesn't seem to be a program you can just hit the ground running with.

Overall: I was able to keep track of basic accounting and run reports for my business.

Vendor Response

by Intuit on February 13, 2018

Hello Jess! We offer weekly webinars on our tutorial site to help you get started: https://quickbooks.intuit.com/tutorials/webinars. Hopefully, this will help you out. Aaron, The QuickBooks Team

Capterra-loader

Nice interface and constantly improving

Feb 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The UI is very nice. Easy to use once you become familiar with it. Price is very cheap for what you get

Cons: Some of the automation doesn't always work, like being able to read directly from your online bank statements. But I think this is hard to do as the banks are constantly changing their own security protocols

Overall: Allows me to reconcile my personal expense with my bank accounts
Makes it easier for my accountant to do my accounts and this is reflected in a lower quote from my accountant as they have far less admin to do

Vendor Response

by Intuit on February 12, 2018

How right you are on the banking syncs! To help us keep up with bank changes, let us know when you experience any issues with your banking sync. Thanks for the great review! Nathaniel, The QuickBooks Team

QB Online is awesome!

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to access the accounting for my business from anywhere. I was able to customize my GL accounts and am able to track the financial success of each department within the company.

Cons: QB online is on the pricier side of things, but it is absolutely worth it. You will have to spend some time and effort to set up your books properly. Spend time up front so you don't have issues later.

Overall: Control of my business

Vendor Response

by Intuit on February 12, 2018

Thank you for the awesome review! We also offer additional accounting support on our webinar site: https://quickbooks.intuit.com/tutorials/webinars/?cid=other2_qbo_webinar Aaron, The QuickBooks Team

Best Financial Program Out There

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We have been using Quickbooks in our business for years. It provides a very easy interface to track all of our company's financials. It's very robust and easy to use and I can't imagine running the business without it.

Cons: Minor issue, but yet still annoying enough to mention. They have a feature to save your desktop view. I have a certain way I like my windows laid out for efficient use of the software program. However, many times the desktop view changes and I have to rearrange the windows back to how I had them. I have never been able to figure out why it does this.

Overall: Use it daily to run the business - benefits are immeasurable!

Vendor Response

by Intuit on February 12, 2018

The trouble with it saving your desktop view can be difficult for us to diagnose without more info. If you¿re willing, reach out to us at QBCares@Intuit.com and we can help you figure out the issue with your desktop view. Thanks for the stellar review! Nathaniel, The QuickBooks Team

This software has helped us to prepare our taxes. It is really good and it shows you all the steps.

Feb 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The pros of using this software is that it helps you to prepare your taxes yourself and not pay to have it done by another person.

Overall: It does help you to learn how to do your taxes on your own. Plus it shows you step by step instructions, which is great.

Easy to Navigate

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service is excellent, ease of use, lots of great reports. Works best with Google Chrome browser.

Cons: The app for Mac needs to be updated! I have problems with it all the time. An update should be an easy fix

Vendor Response

by Intuit on February 12, 2018

It¿s great to see you find it so easy to use! We also recommend you use QuickBooks within either Chrome or Firefox when using the MAC OS. Thanks for the stellar review! Nathaniel, The QuickBooks Team

The best accounting software out there for small businesses.

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The customizable reports make this software extremely valuable. Also, the payroll function is very user friendly.

Cons: Customizing invoices, statements, and other printable documents was a bit tedious. Found it difficult to size and align things.

Overall: Accurate job costing and accounting for my business.

Vendor Response

by Intuit on February 12, 2018

Thank you for making us the best accounting software! I found an article in our Community for customizing forms: https://community.intuit.com/articles/1501535-use-and-customize-form-templates. I hope it helps! Aaron, The QuickBooks Team

Quickbooks is an industry favorite and is a great solution for small businesses

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Intuit has always focused on usable, easy solutions for businesses and their customers. This is why they're lauded for their usability and that's what makes them worth it.

Cons: Quickbooks can lack in some advanced features, but they're improving. For the SME market, though, they knock it out of the park for the features they do have already.

Vendor Response

by Intuit on February 12, 2018

Like you said yourself, we are always improving! If you¿re looking for a specific feature, you can also drop us some feedback within QuickBooks in the help section. Thanks for the great review! Nathaniel, The QuickBooks Team

I have used several small business accounting packages and I love Quickbooks!

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. Was up in running quickly with no training. Very intuitive as well. We use the Portable File option, as opposed to Quickbooks Online, to be able to have the data accessible to people working in other places. Great value.

Cons: I can't really say there is anything I dislike about it thus far. We just added a Mac user and found out that an additional step is needed ("Copying the file to Mac format") so they can access the data, but that's not too surprising.

Vendor Response

by Intuit on February 13, 2018

Glad to hear you find QuickBooks so easy to use and are able to make use of the portable file! Thank you for the review! Aaron, The QuickBooks Team

Great system, a little clunky at times but has a lot of functionality

Feb 09, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Most things are straightforward and easy. It's great to be able to see financials instantly and have multiple people managing the system

Cons: Doing something outside of the norm can often cause problems. Talking to a real person for support takes a long time and rarely ends up with a resolution

Vendor Response

by Intuit on February 12, 2018

The accounting world can be a versatile place. We offer support in our Community: https://community.intuit.com and we also offer webinars: https://quickbooks.intuit.com/tutorials/webinars/?cid=other2_qbo_webinar. Aaron, The QuickBooks Team

Confusing

Feb 09, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Had a lot of features. Can't tell you what exactly because I couldn't navigate and figure it out. The price was fair - better than some other programs but far less user friendly imo

Cons: I think you have to have moderate background on bookkeeping to understand this software. I honestly didn't know where or how to even start. Customer service was good about getting me refunded for my first month and canceling the service. I would have been more likely to keep it if there was a tutorial I could find.

Vendor Response

by Intuit on February 13, 2018

Hello Adelene! We have a few sites you can visit for support on QuickBooks: 1) https://community.intuit.com/quickbooks-online 2) https://quickbooks.intuit.com/tutorials 3) https://quickbooks.intuit.com/tutorials/webinars I hope we see you again! Aaron, The QuickBooks Team

I complete my work because of Quickbooks

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like how simple to use Quickbooks for adding new clients, setting up invoices and sending email to them. It was so easy for me to use it, I can do all stuff by my own with the help of Quickbooks, I really liked features of document sharing , automatic backups which helps me to track all my sales like invoices and reoccurring expenses. Support team are very responsive and fix problems very quickly.

Cons: I like more features in desktop version than online version, features like reports capability must be improved in online version have to be brought up to match with desktop version, also lose of inventory management in online version.

Vendor Response

by Intuit on February 13, 2018

Hello Lavanya! Good to know QuickBooks is able to help you get all your work done! QuickBooks Online is continuously growing and gaining new features, thank you for the feedback. Aaron, The QuickBooks Team

I use QuickBooks software for a non-profit elementary school. Our accountant and I work together.

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I can quickly access basic and custom reports. Writing checks is simple and I can easily access our register.

Cons: It could be my computer, but the software takes some time to open and load. When it does open it does not immediately open to my account. There are too many "pop up" ads for QuickBooks.

Overall: Easily keep track of all accounts and interface easily with our accounting firm.

Vendor Response

by Intuit on February 12, 2018

Here are some fixes and walkthroughs for the pop-ups and slowing! For the pop-ups, once you have your company open, click on edit on the top > Preferences > General tab > click ¿Turn off pop-up messages for products and services¿. And for help troubleshooting the slowing take a look at this article: https://community.intuit.com/articles/1502333-resolve-quickbooks-desktop-performance-issues-identify-types-of-performance-problems. I hope this helps! Nathaniel, The QuickBooks Team

As a small business owner of multiple projects (LLC and sole prop.) I needed accounting software.

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The automatic syncing of account information on the QuickBooks subscription services is the best feature by far. The set up was convenient, and the support staff were great. Their sales funnel is well managed, so expect contact from staff as you work through their free-trial period.

Cons: The subscription service is not able to easily / affordably accommodate multiple entities, meaning an entrepreneur or business owner with multiple types of businesses or various focuses can not affordably use the online services. The Desktop version allows this, but does take more time / steps to set up and use. Ultimately, both are amazing tools (desktop QuickBooks and Online). Though the one-time purchase of QuickBooks pro was expensive and requires investment in learning the software, it was the best option for me.

Overall: The best benefits are the reporting abilities as well as the ability to directly send information to my CPA/Tax professional in formats she can use quickly. A head-ache saver all-around.

Vendor Response

by Intuit on February 12, 2018

Linking your books to your credit and bank accounts certainly saves time. To speed up familiarization with QuickBooks, we offer a Community site: https://community.intuit.com for both QuickBooks Online and QuickBooks Desktop. Thank you! Aaron, The QuickBooks Team

Quickbooks is a great tool for managing our accounting, finances and has plenty of features.

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: After I started using Quickbooks, my life has been so much easier and have really enjoyed using all its features, It can do all basic works to difficult work in a very understandable way. Double entry accounting helps me to have two accounts, So I can keep everything balanced also helps in identifying mistakes.Quickbooks charges very less for adding an extra employee.

Cons: The only problem that I faced is we can't customize the check format, it has the only name of employee present in it, even It is not printable, I used MSexcel to printout check, I know QuickBooks will solve this problem in a short period of time.

Vendor Response

by Intuit on February 13, 2018

Hello Robin! It's wonderful to hear QuickBooks is making your life easier! You can edit your check-printing settings, depending on the type of payroll you have. Here is a link to our Community to get you started: https://community.intuit.com/products/payroll-help-en-us. Aaron, The QuickBooks Team

I found this accounting system easy to use and far ahead of its competitors

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It can be customised to meet the needs of a specific business and allowed us to create analysis of our customers using different categories

Cons: It did not link directly to the irish banking system and therefor did not do automatic bank reconciliations

Vendor Response

by Intuit on February 12, 2018

I¿m glad to see you're getting so much use out of our customizations! Quick tip, for help doing what¿s called a web connect so you can download your banking transactions without a direct connection, head over to this link https://community.intuit.com/products/quickbooks-help-en-us, pick your product and search for ¿Web connect¿. I hope that helps! Nathaniel, The QuickBooks Team

Quickbooks is an easy to use and most widely used accounting software that I am aware of.

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to use and easy to get started. It can handle most small to medium sized businesses accounting needs.

Cons: There is a database limitation on how much information it can hold. Once you go past, you risk corrupting and software crashing

Overall: Simple & intuitive to get your bookkeeping going.

Vendor Response

by Intuit on February 12, 2018

While Quickbooks is capable of housing a lot of information, there are other limiting factors. I suggest this article from our Community to help: https://community.intuit.com/articles/1501516-resolve-quickbooks-desktop-performance-issues-manage-your-data-file. Thank you for the review! Aaron, The QuickBooks Team

Quickbooks is the easiest and most effective way to maintain small to medium businesses accounting.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to use for just about anyone. It's robust enough to have all the features most small to medium sized businesses will find they need.

Vendor Response

by Intuit on February 12, 2018

We stuff as many features as we can into QuickBooks because you never know what you might need down the road! Thanks for the great review. Nathaniel, The QuickBooks Team

Easy to use

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Quickbooks is easy to navigate, Very user friendly & reports are easy to customize. Very good Customer support.

Cons: Missing industry and business-specific features, lack of key reports outside of accounting, instability / crashes

Vendor Response

by Intuit on February 12, 2018

Glad QuickBooks has been so easy for you to customize to meet your needs. Our Community offers support for your QuickBooks: https://community.intuit.com. Thank you! Aaron, The QuickBook Team

It is effective in tracking the finances and profit / loss for my family business.

Feb 08, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Once details are setup in your account, In just a few minutes each day (week in our case) transactions can be quickly categorized.

Cons: Quickbooks Online could be more novice friendly by prefilling with some standard small business categories.

Vendor Response

by Intuit on February 13, 2018

Hello Jaran. Thank you for the feedback on pre-filled items. We also offer tutorials and webinars on our QuickBooks Tutorials site: https://quickbooks.intuit.com/tutorials. Aaron, The QuickBooks Team

All in all very good software.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of inputting the invoices and bills, pay applications, receiving payments and check writing features.

Cons: Reconciling bank statement feature, inputting credit card transactions, loan related entries, cash entries and bank service charges.

Vendor Response

by Intuit on February 09, 2018

One the best features of QuickBooks is helping you get paid! So you can better understand how to reconcile those payments and record those loan payments, take a look at these great articles. https://community.intuit.com/articles/1501404-reconcile-bank-and-credit-card-accounts https://community.intuit.com/articles/1502365-quickbooks-loan-manager-overview You can also find help with any other issues in that same community. I hope this helps! Nathaniel, The QuickBooks Team

Great product. Easy to keep up with taxes for a small business.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I like the quick way of entering checks and easily assigning it to a category. Everything is all laid out and easy to see where the money from the business is allocated.

Cons: Cumbersome sometimes to make it balance at the end of the month. Sometimes it is frustrating just to find your mistake and it is probably user error.

Vendor Response

by Intuit on February 09, 2018

Keeping track of your money is important! I found an article in our Community that my help for those difficult reconcile months: https://community.intuit.com/articles/1145223-common-reconcile-questions. Thank you for your review! Aaron, The QuickBooks Team