InvoMax Software

InvoMax


2 / 5
17 reviews

Who Uses This Software?

Automotive maintenance and repair shops


Average Ratings

17 Reviews

  • 2 / 5
    Overall

  • 2.5 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Windows
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • InvoMax Software
  • www.invomax.com
  • Founded 1987
  • United States

About InvoMax

Shop management including inventory, bookkeeping, billing, fleets, technicians, tires, catalogs, P&L guides.


InvoMax Features

  • Accounting Management
  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Payroll Management
  • Quotes / Estimates
  • Scheduling
  • Service History
  • Vehicle Tracking
  • VIN Decoder
  • Work Order Management
  • Billing & Invoicing
  • CRM
  • Inventory Management
  • Labor Rates
  • Maintenance Scheduling
  • Quotes/Estimates
  • Service History Tracking
  • VIN Lookup
  • Work Order Management

InvoMax Reviews Recently Reviewed!


Problem: HP Printer not connecting to my laptop.

Aug 11, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: LIVE Entry 1 (March-21-2014)



Problem: HP Printer not connecting to my laptop.



I had an issue while connecting my 2 year old HP printer to my brother's laptop that I had borrowed for starting my own business. I used a quick google search to fix the problem but that did not help me.



I then decided to get professional help to solve my problem. After having received many quotations from various companies, i decided to go ahead with Online Tech Repair (www.onlinetechrepairs.com).



Reasons I chose them over the others:

1) They were extremely friendly and patient with me during my initial discussions and responded promptly to my request.

2) Their prices were extremely reasonable.

3) They were ready and willing to walk me through the entire process step by step and were on call with me till i got it fixed.



How did they do it

1) They first asked me to state my problem clearly and asked me a few questions. This was done to detect any physical connectivity issues with the printer.

2) After having answered this, they confirmed that the printer and the laptop were functioning correctly.

3) They then, asked me if they could access my laptop remotely to troubleshoot the problem and fix it. I agreed.

4) One of the tech support executives accessed my laptop and started troubleshooting.

5) I sat back and watched as the tech support executive was navigating my laptop to spot the issue. The issue was fixed.

6) I was told that it was due to an older version of the driver that had been installed.



My Experience

I loved the entire friendly conversation that took place with them. They understood my needs clearly and acted upon the solution immediately. Being a technical noob, i sometimes find it difficult to communicate with tech support teams. It was a very different experience with the guys at Online Tech Repairs. You can check out their website www.onlinetechrepairs.com or call them on 1-914-613-3786.

Would definitely recommend this service to anyone who needs help fixing their computers.

Thanks a ton guys. Great Job....!!

NOT RECOMMENDED FOR ANY AUTO REPAIR FACILITY

Jul 05, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Cons: THIS SOFTWARE HAS GLITCHES IN MOST ALL AREAS OF THE PROGRAM. WE'VE BEEN WITH THIS COMPANY FOR UPWARDS OF A DECADE AND HAVE FOUND IT TO BE DECLINING YEAR AFTER YEAR. UPDATES ARE ALWAYS IN THE "NOT RELEASED YET STATE" AS WELL AS NEVER HAVING A SOLID REMEDY FOR ON GOING ISSUES. THIS PROGRAM SHUTS DOWN REGULARLY DUE TO "PROGRAM NOT RESPONDING" AND WE'VE DEALT WITH IT FOR A NUMBER OF YEARS WITHOUT A FIX.

Vendor Response

by InvoMax Software on November 09, 2017

Thanks for your comments on our Software and your continued loyalty to using our Software. As we continue through our merger we ask for your patience. This process of updating the software is a great opportunity for us to improve more than day to day bugs. We are planning to make several enhancements to improve our customers experience.

INVOMAX THE LIE

Oct 16, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: EASE OF USE.EASY TO NAVIGATE .OFFERS DIFFERENT BILLING LAYOUTS

Cons: I HAD BEEN USING INVOMAX FOR ABOUT 15 YEARS.THEY HAD SAID THAT ALL CUSTOMER INFORMATION & BILLING WAS SECURE IN THE CLOUD.APPARANTLY NOT. MY COMPUTER CRASHED & WHEN I SPOKE TO TECH SUPPORT THEY SAID THAT THEY NO LONGER BACKUP TO THE CLOUD.LOST EVERYTHING.TRHEY WE BOUGHT OUT ABOUT 2 YEARS AGO & KEEP SAYING ON THIER WEBSITE THAT A MAJOR UPGRADE WILL BE COMING SOON( THAT WAS 2 YEARS AGO) SPOKE TO TECH SUPPORT & THEY SAID NO MAJOR UPGRADE IS COMING.

Overall: TECH SUPPORT WAS FRIENDLY

extortion,

Aug 29, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Lots of problems over the last 9 yrs. Final straw was it loops through their server every startup and they downgraded me from bookkeeper to companion, for no reason. Charged me to get MY billing info. back, COMPLETE CROOKS.

Overall: Got me buy.

Vendor Response

by InvoMax Software on November 09, 2017

Thanks for your comments on our Software and your continued loyalty to using our Software. As we continue through our merger we ask for your patience. This process of updating the software is a great opportunity for us to improve more than day to day bugs. We are planning to make several enhancements to improve our customers experience.

Chris Romanator

Jun 15, 2016
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Not sure I can think of even one

Cons: Woukd rarther not relive the last 10 plus years of this sub par program,,, KEEP Looking

Overall: Terrible Stay Away! I had the program for more than a decade they interface with none of the other programs out there , they refuse to let you export your customer list,,,, So over a decade of customer info is being held hostage, I really feel this is not an ethnical company,,,, Luckily YOU have many Other choices in programs, could be one of the top regrets I have in my 38 years in business

Recommendations to other buyers: Buyer Beware

Stay AWAY!!!

Sep 02, 2016
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It was cheap

Cons: Unreliable

Overall: Customer support gone away. I cannot print inventory value. Has worked for 9 years, all of sudden cannot print. Waiting for two days for call back from tech support. No call yet. Looses tech commissions, no 2016 vehicle files, loses VIN codes. No updates for two years. Something is going on at Hunnicut Software. No one answers phone anymore.

Recommendations to other buyers: Stay away. It is cheap but has no value. Currently looking for other software for my business.

no updates they haveNOT had an update in 2 years.when you open program it says invomax 2014.

Aug 12, 2016
1/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: NONE

Overall: I HAVE BEEN USING THIS PROGRAM FOR OVER 15 YRS. IT IS GETTING WORSE EVERY YEAR.NO UPDATES ,VEHICLE FILES FOR 2016 IS MISSING.TECH SUPPORT IS BAD.VEHICLE VIN GET LOST ALL THE TIME JUST TERRIBLE

Recommendations to other buyers: DON'T BUY IT CURRENTLY LOOKING FOR ANOTHER PROGRAM

Support & Quality

Feb 26, 2010
2/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Pros: The presentation on the Web looks good and shows promise for the application.

Cons: The software is poorly developed for Windows. The behavior of the software indicates poor development practices and results in the database(s) and configuration files can be damanged just exiting and restarting the software. The customer support group make promises for phone support training and cancel last minute. They have not sent us a clean working copy of the software since we started this venture with them. Looking at NAPA for solution to this problem.

Overall: Not recommended for the average shop management folks. It takes a lot more intuitiveness to wade through the poorly written software. Example, you change the font of the soft buttons on the screen and the buttons and button text start to overlap each other. Those fonts should not even be offered in this case. Customer support told us to go to the DOS prompt and delete certain files within the application directory just to solve the major problems with saving our databases and configuration files.

Vendor Response

by InvoMax Software on August 31, 2017

Thank you for your review of our product. We take pride in providing State of Art Repair Shop Software. There has been a lot of updates and changes over the past year. Please let us know if we can serve you in the future.

It's a shame you can't do NEGATIVE numbers

Apr 25, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: In the 90's this was cutting edge software, it printed oil change stickers. It kept track of inventory, you could do "canned Jobs". It kept track of taxed or non taxed customers & vendors

Cons: It's very buggy, every repair give 5 more bugs. Tech is NON-EXISTANT. NO REFUNDS OR SUPPORT. MANY calls to Tech support with a VERY NON CARING attitude. They call back several days later when you have a customer waiting for resolution.

Overall: NONE, I spend more time trying to get it to work properly than working on cars!

InvoMax review

Feb 11, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Lots of problems over the last 2 yrs. Final straw was it loops through their server every startup and they downgraded me from bookkeeper to companion, for no reason.

DO NOT PAY FOR THIS SOFTWARE!

Mar 01, 2012
1/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Pros: There are no pros to this software. It has not worked properly since day one. It was impossible to obtain proper training and we are still fighting with Invomax over getting our issues resolved. The receptionists refuse to let us speak with a manager or anyone in a decision-making position. DO NOT BUY THIS SOFTWARE

Cons: There are no pros to this software. It has not worked properly since day one. It was impossible to obtain proper training and we are still fighting with Invomax over getting our issues resolved. The receptionists refuse to let us speak with a manager or anyone in a decision-making position. DO NOT BUY THIS SOFTWARE

Overall: DO NOT BUY THIS SOFTWARE

Invomax Shop Management Software

Feb 24, 2010
3/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Pros: The best ever. I realized it was my technical capacity with new hardware that made installation a nightmare. Product is very easy to navigate.

Cons: Before losing sleep over your shop management software, buy a book on Windows for Dummies. That also helps. Other than that, ask if Invomax would sell custom hardware and install to cater your business needs. Worth a shot.

Overall: The best ever! More batta' bing, batta' bam for the buck! Over surpassed my expectations.

Vendor Response

by InvoMax Software on August 31, 2017

Thank you for your review of our product. We take pride in providing State of Art Repair Shop Software. We have made several changes throughout the years and hope you continue to recommend our software to other shop owners and managers.

So unhappy with this product

Sep 16, 2014
2/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: We are a small motorcycle repair shop and this is what we could afford. Customer service is fantastic, as long as you pay for the tech support. The problem is that once a week we have issues. I log in and inventory is all gone, or when I go to run a report, there's nothing there. We don't do anything different, use it, close down the computer for the day and restart, and yet, things magically disappear. When you call, they say it's our fault; user error. Still trying to figure out that one. If it worked correctly, I would love it. Unfortunately, I've had one problem after another and I feel like I shouldn't have to pay over and over for their program to run correctly. Completely dissatisfied.

Worst Software on the market!

Aug 19, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: Terrible customer service. Terrible software. You won't have the ability to access your records, none of your service history, none of your customer info....nothing. Even though you pay them, they hold your records hostage. This product is basic at best. Not at all user friendly.

Do not waste your time or energy.

office management

Apr 11, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: easy to use, keeps track off things like customer history, I've been using this program since 1994 dos version I've been thrue the windows growing pains with the program, and I still like it.

Cons: cons yeah maybe some, but nothing worth speaking off

Overall: I would recommend it for sure.

DONT BUY

Aug 02, 2014
1/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Comments: THE ONLINE PRE3SENTATION LOOKED GOOD SO WHEN I PURCHASED IT I WAS NOT A FRANCHISE SO I WAS NOT ABLE TO USE ALL OF THE FUNCTIONS BUT THAT WAS NOT MENTIONED IN THE VIDEOS

DO NOT BUY!!!!!!

Apr 20, 2012
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Pros: NONE NIL NADA

Cons: TOO MANY TO MENTION AND VERY DIFFICULT TO USE

Overall: NEVER BUY THIS SOFTWARE, YOU ARE GONNA REGRET IT.