--- title: "MemberLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MemberLeap the right Association Management solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/47310/MemberLeap/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- MemberLeap 4.8 (108) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of MemberLeap Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews CH Claire H Volunteer TreasurerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “MemberLeap provides a wide range of functionality and their help is responsive and personalized.“ December 5, 2025 CD Cindy D Account ExecutiveManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Their reporting feature needs work also, too many steps to get the report you need.“ June 9, 2024 LK Laura K Administrative DirectorMaritime, 2 - 10 employeesUsed the software for: More than 2 years. “Their support staff are timely in responses and do a great job at providing solutions that are sometimes specific to our organizations needs.“ March 4, 2025 GS Gisela S TreasurerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The trainings have too much information for one session. But I have not asked about another session.“ October 21, 2024 AF Amanda F Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It has ALL the features we need to run our organization: Membership Mgmt, Communications, Website, Event Management, Abstract / Manuscript Submission, Calendar, Photo & File archive, Donations & Online Store, and more that we're not even using.“ May 29, 2024 GS Gisela S TreasurerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “There are many features that we don't even use.“ October 21, 2024 AW Amy W Operations DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “They consistently release new features in response to client needs, and it has been pretty transformative for my organization.“ May 29, 2025 SA Shannon A Office ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “Having a little trouble getting my add-ons automatically onto the invoices. “ March 23, 2023 ## Showing most helpful reviews Showing 1-25 of 108 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Director of Exhibits and Membership Engagement Used the software for: 1-3 years ### "MemberLeap Review" November 2, 2026 4.0 I have been enjoying our time with them. Some of the things I ask for are not available and would be billable for time which is a con but sometimes my feature gets built at a later time at no charge. Pros I like how it is an all-inclusive system. They are working hard to make improvements to the system to make it "prettier" and more user-friendly. Cons I feel like some of the functionality is hidden. You have to figure out what you want to do, submit a support ticket, and then they are like "I just needed to enable that feature for you." I feel like all the features should just be available. Review Source R Reviewer Association Executive Used the software for: Less than 1 year ### "MemberLeap Experience" April 2, 2026 5.0 The overall experience with MemberLeap and their staff has been extremely positive. The association management software meets all of our needs and the staff is highly responsive. Pros The program is logical and intuitive and meets our association management needs. MemberLeap's staff made the transition from our previous software easy and painless and the training had us operational in no time. Cons The ability to set up our annual trade show using the Booth Map was incredible, but the inability to print the booth map is a little inconvenient. Review Source R Reviewer President Used the software for: 3-5 years ### "MemberLeap is Truly Leaps and Bounds above the Rest!" January 6, 2026 5.0 I have been working with MemberLeap for many, many years, and they have always been fantastic! I can always count on them for help and guidance, and I have so much comfort knowing they are there to assist with my every need. Pros MemberLeap has amazing employees who are professional, kind, highly intelligent, and so very patient and willing to help. They answer every question quickly and with very clear, step-by-step answers so I can take care of everything I need and never miss a beat. Cons There is not a single thing to dislike about MemberLeap! They excel in every area and simply could not be better. Review Source R Reviewer Volunteer Treasurer Used the software for: Less than 1 year ### "MemberLeap for nonprofit conference and membership management" December 11, 2025 5.0 We are still getting it configured, and \[sensitive content hidden\] (help desk) gave me a hour and a half of specialized support. We are a volunteer-managed org and he answered my questions wonderfully. I left our meeting with a plan of action, and he followed up with me after the meeting. Great support! Pros MemberLeap provides a wide range of functionality and their help is responsive and personalized. We use it to manage a conference, sponsors, and membership. Cons The special cases of our organization require manual fixes. Be careful when first setting up your org to understand the implications of bulk actions. Review Source R Reviewer Corporate Manager Used the software for: 3-5 years ### "Recommending MemberLeap" December 9, 2025 5.0 Overall, we're very pleased with MemberLeap. It's a complete solution for a small organization such as ours. Pros As a small professional association, MemberLeap offers all the features we need in a single, affordable package. Membership management and event registration are the features we use most often, but other tools such as surveys are a great benefit as well. Our website has been easy to maintain and update, with a simple and user-friendly interface. Cons The help resources and videos are quite comprehensive, and a help desk ticket is always responded to swiftly, but occasionally it's a challenge to find a quick, simple process when I'm using a new feature. Review Source R Reviewer Director of Technology Used the software for: 1-3 years ### "I would choose them again, but faster" March 13, 2024 5.0 Our partnership with MemberLeap has been excellent. As I have stated above, we have significantly unique needs and MemberLeap has been eager to collaborate with us to solve for those needs on ambitious timelines. Pros Out of the box, MemberLeap is a feature rich association management tool. But what gives MemberLeap the distinct advantage is their dedication to improving the product in customer-centric ways. We have numerous unique needs in our association, MemberLeap has taken the time to personally understand our needs and has partnered with us in expanding their capabilities to fill our needs. Cons It is hard to think of reasons to not like MemberLeap. As I said in my title, our association is very pleased with our partnership thus far! Review Source Susan C. Program Director Used the software for: Less than 1 year ### "MemberLeap truly shines and is a standout as an exceptional member management platform!" January 2, 2025 5.0 After exploring various member management platforms, it was evident that MemberLeap was the ideal choice due to their robust platform and extensive experience in this space. I am extremely pleased with our decision to select MemberLeap, and we have had nothing but compliments on how the service performs and the fresh new look of our website. It excels in all areas, streamlining processes, enhancing engagement, and providing a seamless user experience. I spent a very long time assessing different companies, along with price comparisons, and it was clear that with their experience and capabilities, they are the right choice. We have been using them now for several months and all has gone very smooth from sales to pre-production to launch. Pros MemberLeap was the perfect choice for us, thanks to their platform and experience in this field. They provide the features and capabilities essential for our non-profit member organization. The member management tools for billing, automated membership cards, reporting, event management, proposal/scholarship submission capabilities, and committee scoring ability, to name just a few, are what I like most about the platform. Also, our new website layout and self-publishing have amped up our web presence, allowing for more updated real-time content. MemberLeap is truly rich in capabilities, ticking all our requirement boxes. Most importantly, customer service is paramount for us, and MemberLeap excels in this regard. \[sensitive content hidden\], from a sales perspective, truly cares and takes the time to learn about your requirements in a no-pressure sales environment. Once the contract was signed, \[sensitive content hidden\] was amazing, along with \[sensitive content hidden\] who onboarded us, teaching me along the way and making recommendations. The entire customer support and development team have made our experience exceptional, and they continue to offer outstanding support. Cons There really is no cons. I will say that given this is for the most part a turnkey solution, if you need something specific, they have the talent to accommodate, but it may be at a cost to do any custom work. However, they are very fair, and they continue to invest in the platform, which is excellent. Also, with any new service there is a learning curve, so you do have to invest some time as expected, but they are right there side-by-side to ensure you have the support needed. I was excited to jump in and learn how to use the tools and capabilities and they have great online resources to assist you as well. Review Source R Reviewer Consultant Used the software for: Less than 1 year ### "Wonderful support, steep learning curve" August 7, 2025 4.0 A frustrating site builder, but grateful for the support. Hopefully, the more experience I have, the easier it'll get. Pros Tech support and ticketing system are very helpful. There are a lot of capabilities within the platform. Cons Not very intuitive to make changes. The backend builder is very clunky and needs autosave feature. Steep learning curve. Review Source R Reviewer President Used the software for: Less than 1 year ### "Bringing our Organization into the Future!" December 26, 2024 5.0 Our organization went from tracking everything on a multitude of different excel sheets to having everything automated by MemberLeap. It has been such a great experience and we have been able to focus on actual projects instead of just making sure things stay running. Pros Member database, events calendar, membership cards, just everything being automated. Also, their team is incredibly friendly and helpful, always looking for creative solutions to give you exactly what you need. Cons Not the most user friendly system. There are a ton of help articles and demo videos, and the team is always there to help so you will be just fine. Just expect to invest a good amount of time into learning how to operate it. Review Source R Reviewer Account Executive Used the software for: 3-5 years ### "MemberLeap A Customer Service Gem" June 13, 2024 4.0 As mentioned above, they have been top notch to work with. Always super helpful and willing to figure out a way to get done what we need. If you like the product you'll love the client service they offer. Pros It's a pretty easy product to learn and has a ton of features. Our members had an easy time logging on and adjusting to the new product. The best part of MemberLeap is their customer service though. They made our transition to a new system so much easier. They always get back to you the same day or within 24 hours. It's the reason why we have several of our clients on the product now. Cons The interface is not as simplified as it could be. It would be nice to have everything in a column on the side so it's easier to get to, like Membership, Meetings, Store, etc. Their reporting feature needs work also, too many steps to get the report you need. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "If you are a Scientific Society or Professional Association, this is probably the software you need" May 31, 2024 5.0 I'm really happy with it and I recommend it to colleagues a lot. The software research process is painful so I hope to save folks the time. If you run a scientific or professional association this is probably the software you are looking for. Pros It has ALL the features we need to run our organization: Membership Mgmt, Communications, Website, Event Management, Abstract / Manuscript Submission, Calendar, Photo & File archive, Donations & Online Store, and more that we're not even using. THE CUSTOMER SERVICE IS TOP NOTCH - they are amazing about responding and answering questions or adding little fixes & features without charging extra. And they don't advertise & market aggressively, (unlike a half dozen other companies that I regretted asking for their free demo almost immediately because they wouldn't leave me alone for years afterward. That's not Memberleap !) Cons There are a couple places where the modules could be a little smoother in integrating with each other but overall it works very well. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Used MemberLeap Since 2019" February 8, 2023 4.0 Having used other software and been in association management for more than 20 years, MemberLeap is a great value. The MemberLeap team is very responsive if we have challenges., and if we can't find how ot use something, they will walk us through instructions. Pros Membership database management is flexible with fields - which makes bringing in old material easy - even if you don't use it, conference and event registrations is very user friendly, we use the proposals module to solicit and grade abstracts for our medical conference. The communications (email) piece is great, and the ability to email groups within the database and within modules is also great. I LOVE the Quickbooks integration - you can match up your budget line items for automatic reporting in Quickbooks. The website module is super easy to build and maintain our web pages. Cons I didn't like that the events and membership modules did not talk to each other much, but MemberLeap is making strides to change that aspect. Archives are okay, but it would be great to have a way to actually share files (like in google docs or dropbox). I would like to see updated training modules to match some of the newer features. Review Source R Reviewer Chairman, Website Committee Used the software for: 3-5 years ### "MemberLeap Helps Volunteers Run Non-Profit Association" March 22, 2022 5.0 We have a good working relationship with MemberLeap. They offer a good overall product for Member Management, Member Communication, and Event Management at a good price. They have many more capabilities that we have not taken advantage of. When we have needs that are beyond the current capabilities of their system they work with us to do custom programming to meet our needs at a reasonable price and on a good implementation schedule. We appreciate their service, agility, and flexibility. Pros We are a 100% volunteer non-profit trade association with over 2,000 Members and have been happily using MemberLeap since 2017. The MemberLeap team made switching providers easy. We like that MemberLeap is strong in Member Management, Member Communication, and Event Management. A very small group of non-technical volunteers is able to manage a very professional looking website and handle all aspects of Member and Event management thanks to MemberLeap's easy to use interface. MemberLeap's customer service is very good and there is a detectable desire to serve their clients. Cons The only con we have experienced is the inability to issue refunds via the system through our payment gateway. Luckily we have so few refunds it a minor inconvenience. Anything else that we have found difficult has successfully been mitigated by training and assistance from the MemberLeap team. Review Source VR Verified Reviewer Technology Committee Chairman Used the software for: Less than 1 year ### "New Nonprofit ML User" April 18, 2024 5.0 It been a very positive experience. Those of us that commonly use the administrative functions have enjoyed using the system. It was easy to get up and running. Pros The customer service far exceeded our expectations. The partnership involved in moving our system over to MemberLeap was outstanding. We love the features in our new system and how easy it is to use. The Zoom integration is awesome! Cons Some of the screen fonts are too small. Please make the font bigger on some of the screens such as the Projects/Committee Review Source R Reviewer Administrative Director Used the software for: 3-5 years ### "Everything you need in place for a great price" March 6, 2025 5.0 Memberleap and Vieth Consulting have made it easy for our organization to have everything in one place- domain, email, website, membership platform, with modules/features for donations, registrations & events, communication, calendar, news, file management,... to name only a few. Their support staff are timely in responses and do a great job at providing solutions that are sometimes specific to our organizations needs. Pros An all-in-one business solution with great customer support. Cons I wouldn't say it was a con but they almost offer too much. Review Source R Reviewer President Used the software for: Less than 1 year ### "Non-Profit website" January 28, 2025 5.0 My overall experience was very good. They were quick to get back to me with solving or helping me with issues I had with my website Pros I was a new non profit starting up and they were very helpful, either making the changes to my website or showing me how to make the changes for myself. Cons Not being able to just pick up the phone and talk to someone. Review Source RR Robert R. President and CEO Used the software for: 3-5 years ### "MemberLeap Review" April 29, 2024 5.0 They are good company with an \[sensitive content hidden\] who understands their back office which is their software. Their sales team is highly qualified. Their customer service after the sale is very good and they get back to the client normally within a few hours on the day that you submit an issue or question. Pros The company works with the client to solve the needs of the client. The \[sensitive content hidden\] is not afraid to engage with his team in order to achieve the customers goals. Cons We became a customer during a time when they had some support staff issues which they resolved so that we could complete our base project. Review Source DB Donna B. Admin Used the software for: 3-5 years ### "MemberLeap has been a great addition to our HOA" October 27, 2022 5.0 Pros Our HOA has been using a Vieth Consulting Website and MemberLeap since 2007. A few months ago the Website was totally redesigned and we received the latest software version of MemberLeap. The latest version included so many more features that had been added, or we didn't know how to use previously. Vieth Consulting was great to work with for the redesign as well as teaching how to utilize all of the new features, such as Events, Surveys, Committees, Reservations, etc. Whenever support was necessary, they responded very quickly and appropriately. I like how using "Configuration", there are many settings that can be set or customized for what you might need. For example, it can be Configured for a very large organization or a smaller one like ours. Cons Really, no cons, that I can think of. A few times, I was confused about how to set something up, but the Web Developers or Support were there to help. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Truly outstanding customer service!" April 13, 2023 5.0 Pros My organization has used MemberLeap for a few select features for several years, but we recently transitioned to utilize the entirety of the MemberLeap experience. We migrated our membership database, website, and event portfolio to MemberLeap and the customer service was so outstanding throughout the entire process that I felt like we had our very own concierge service! Not only did they respond to every help ticket (and there were a lot of tickets) within 24 hours, they even designed and programmed personalized solutions for my organization that didn't previously exist. It was a real dream working with this team! Cons I think the proposal and event systems could be updated. It's sometimes difficult to customize things in there. Review Source R Reviewer website admin ### "We are VERY happy with Vieth and the MMS system" December 2, 2012 5.0 We moved from Avectra Netforum/Memberfuse to Vieth. We were very unhappy with the Netforum system and the Avectra support team. Moving from a big name system to Vieth was a bit scary but I have to say the experience so far has been amazing. From the start I could see the major differences. Vieth came up with the design for our site and then built it very qucikly as part of our implementation fee. They took care of everything which was a big difference from Avectra. Once in the system I quickly realized how much easier the MMS system was to use vs. Netforum. I spent months getting Netforum setup to work the way we needed and MMS was about 1 week. Avectra promised a bunch of functionality during the RFP process and then we were surprised to find things not working the way we expected. Vieth was very honest and we got what we expected. A support ticket at Avectra would sit for a few months but at Vieth it is worked on that week. We are very happy with Vieth and highly recommend them. Pros \-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system -We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything -Member side is straight forward. Easy to use -It does what they say. Sales team is very open with their product. They don't promise anything outside of the system functionality -Very few bugs. Our last system had new releases often however they usually introduced new bugs to the environment. -The support staff is VERY responsive. I was worried at first as the staff is on the smaller size however they are much quicker to resolve issues then our last "big name" system. I will send in a support email and someone is working on it that day! Cons \-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have. -Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do. -Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability. -They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store. Review Source R Reviewer IT Consultant Used the software for: 3-5 years ### "Member Management " November 26, 2021 5.0 My overall experience with MemberLeap is VERY Positive. SInce we signed the contract, the company has been very responsive to our customization requests. We are a unique organization and the MemberLeap system was easily adaptable to our needs. Pros The software is easy to use. The implementation was easy. Data conversion was extremely easy as the fields were mapped to our system. Cons None. We have been extremely pleased with MemberLeap since 2013. Review Source R Reviewer IT Coordinator Used the software for: Less than 1 year ### "Game Changer" December 29, 2020 5.0 Member Leap allowed us to update our website and add features to improve communications and recordkeeping. We have been able to send out broadcast emails, set up Zoom meetings, have electronic elections, and surveys - which were either tedious or non-existent before. Customer service and support has been amazing. Very responsive and solution orientated. Everyone is extremely professional and cares about our website. Pros The platform has been a game changer for our organization. We have been able to offer virtual elections, surveys, and webinars from one place - which would have been tedious previously - and essential since the COVID-19 Pandemic. Centralized Membership Roster and Billing system, Committee Portal, and communication system has helped us be more efficient - and provide a legacy of information for future officers and board members in our all-volunteer organization. Cons Creating new web pages can be a little challenging at first - but becomes easier with practice. It is a trial and error type of thing - but when you get the hang of it, the results can be cool. Also, some of the Zoom interface features are still being developed, like event tracking and attendance (but Zoom site provides this information already). Review Source R Reviewer Executive Director Used the software for: 1-3 years ### "Attractive front end and excellent support. Spending 25% fewer man-hours in system." April 5, 2018 5.0 Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house. Pros All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive. Cons Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish. Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "MemberLeap Review" November 23, 2021 5.0 Outstanding experience Pros Product and integration was relatively easy. Support is outstanding. Cons The file library could be a little easier from an admin perspective Review Source R Reviewer Communications Manager Used the software for: 3-5 years ### "Great association management web hosting!" February 13, 2019 5.0 Association management databases can be tricky; MemberLeap helped us customize the site to work with specific needs with different types of membership. They have also helped us figure out a way to merge and sync 3 different databases into one, each maintaining their own integrity. Pros We used MemberLeap several years ago to custom build our association sites, and when the time came to add a new site, it was an easy decision. They have a great and attentive staff; their system is very user-friendly; issues and problems are resolved quickly; and any custom updates made are available to all clients. Cons The only issue I've had (which MemberLeap staff helped me work through) was in figuring out the grid editor on our template. Other than that, the software is very easy to use. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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