# MemberLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MemberLeap the right Association Management solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/47310/MemberLeap/reviews --- MemberLeap 4.8 (107) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MemberLeap Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews AF Amanda F Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It has ALL the features we need to run our organization: Membership Mgmt, Communications, Website, Event Management, Abstract / Manuscript Submission, Calendar, Photo & File archive, Donations & Online Store, and more that we're not even using.“ May 29, 2024 CD Cindy D Account ExecutiveManagement Consulting, 11 - 50 employeesUsed the software for: More than 2 years. “Their reporting feature needs work also, too many steps to get the report you need.“ June 9, 2024 CH Claire H Volunteer TreasurerEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “MemberLeap provides a wide range of functionality and their help is responsive and personalized.“ December 5, 2025 GS Gisela S TreasurerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The trainings have too much information for one session. But I have not asked about another session.“ October 21, 2024 AW Amy W Operations DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “They consistently release new features in response to client needs, and it has been pretty transformative for my organization.“ May 29, 2025 GS Gisela S TreasurerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “There are many features that we don't even use.“ October 21, 2024 LK Laura K Administrative DirectorMaritime, 2 - 10 employeesUsed the software for: More than 2 years. “Their support staff are timely in responses and do a great job at providing solutions that are sometimes specific to our organizations needs.“ March 4, 2025 SA Shannon A Office ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “Having a little trouble getting my add-ons automatically onto the invoices. “ March 23, 2023 ## Showing most helpful reviews Showing 1-25 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicholas T. Director of Technology Music Used the software for: 1-2 years ### "I would choose them again, but faster" March 12, 2024 5.0 Our partnership with MemberLeap has been excellent. As I have stated above, we have significantly unique needs and MemberLeap has been eager to collaborate with us to solve for those needs on ambitious timelines. Pros Out of the box, MemberLeap is a feature rich association management tool. But what gives MemberLeap the distinct advantage is their dedication to improving the product in customer-centric ways. We have numerous unique needs in our association, MemberLeap has taken the time to personally understand our needs and has partnered with us in expanding their capabilities to fill our needs. Cons It is hard to think of reasons to not like MemberLeap. As I said in my title, our association is very pleased with our partnership thus far! Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[SuiteDash](https://www.capterra.com/p/154949/SuiteDash/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing MemberLeap The features that already existed in MemberLeap were robust and MemberLeap was willing to partner with us to develop on the capabilities critical to our operation. Review Source Response from Vieth Consulting March 14, 2024 Thank you, Nicholas! We're happy to provide service to you! MD Marie D. Director at Large Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Features and Support" October 2, 2024 5.0 We are very happy with how well the transfer to MemberLeap from our prior platform went, and, so far, our membership seem very happy with the move and the product. Pros Staff were very responsive and helpful. We received prompt assistance whenever we needed some setup tweaks to best suit our organization. Cons A bit of a learning curve compared to our prior platform, but that's a welcome tradeoff to be able to better tailor the setup up for our organization. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Brilliant Directories](https://www.capterra.com/p/133173/Brilliant-Directories/) Reason for choosing MemberLeap Provided all the features we needed (and then some) within our budget. Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Poor reliability, poor customer service, large price increases without added value. Review Source Response from Vieth Consulting October 16, 2024 Hi Marie, We are happy to hear that your transition to our platform has been so positive for your organization and membership! There can be a lot to learn with our system but it's good to know that you see that as a positive trade-off. We hope to continue working with you for years to come and provide the support you need to continue growing! AK Annah K. Consultant Professional Training & Coaching Used the software for: Less than 6 months ### "Wonderful support, steep learning curve" August 6, 2025 4.0 A frustrating site builder, but grateful for the support. Hopefully, the more experience I have, the easier it'll get. Pros Tech support and ticketing system are very helpful. There are a lot of capabilities within the platform. Cons Not very intuitive to make changes. The backend builder is very clunky and needs autosave feature. Steep learning curve. Review Source GS Gisela S. Treasurer Non-Profit Organization Management Used the software for: Less than 6 months ### "Great option for small non-profit with fixed membership. " October 21, 2024 5.0 Once we got started, the process was pretty straightforward, We got the website up and running, we added the app. We are happy. There are many features that we don't even use. So it's pretty comprehensive Pros It's easy to get started. Responsive team, very helpful. Cons Trying to keep track of who is responsible for what part of the project. The trainings have too much information for one session. But I have not asked about another session. Alternatives considered [Google Chat](https://www.capterra.com/p/175800/Chat/) Reason for choosing MemberLeap Best fit for us. We don't need to attract lots of traffic and are not in the donation business Review Source Response from Vieth Consulting October 25, 2024 Hi Gisela, Thank you so much for taking the time to review us! We are happy to hear that our support team was very helpful for you during the project process as well as your time with us so far. We will share the mention of the trainings have too much information internally to see what changes we can make. Thanks again for sharing your thoughts and we hope to work with you for many years to come! VR Verified Reviewer Technology Committee Chairman Non-Profit Organization Management Used the software for: Less than 6 months ### "New Nonprofit ML User" April 13, 2024 5.0 It been a very positive experience. Those of us that commonly use the administrative functions have enjoyed using the system. It was easy to get up and running. Pros The customer service far exceeded our expectations. The partnership involved in moving our system over to MemberLeap was outstanding. We love the features in our new system and how easy it is to use. The Zoom integration is awesome! Cons Some of the screen fonts are too small. Please make the font bigger on some of the screens such as the Projects/Committee Reason for choosing MemberLeap MemberLeap provided a more comprehensible solution. Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) The other system continued to increase its cost with no additional functionality. We would experience errors in the system. Customer service was bad. Review Source Response from Vieth Consulting April 18, 2024 We are beyond thrilled that you love our platform! Please reach out to our customer service team about increasing some of your font sizes, and they would be happy to assist you. We know you will continue to enjoy our software! SG Sam G. Party Secretary Public Policy Used the software for: 2+ years ### "14 year user" July 1, 2025 5.0 Easy. I'm a 14 year user. It would seem that alone is a testament is an overall experience of my continued use. Pros It's like being in a well organized family. The support staff takes an interest in what one is trying to achieve, not just the technical issue. Cons Nothing, really. You expected an honest answer to this question. I have no problem using this software. Review Source LK Laura K. Administrative Director Maritime Used the software for: 2+ years ### "Everything you need in place for a great price" March 4, 2025 5.0 Memberleap and Vieth Consulting have made it easy for our organization to have everything in one place- domain, email, website, membership platform, with modules/features for donations, registrations & events, communication, calendar, news, file management,... to name only a few. Their support staff are timely in responses and do a great job at providing solutions that are sometimes specific to our organizations needs. Pros An all-in-one business solution with great customer support. Cons I wouldn't say it was a con but they almost offer too much. Review Source CL Cindy L. Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "MemberLeap is a great choice for a small organization" September 30, 2025 5.0 Great overall experience. I am looking forward to learning all the tools that are being offered with our account. Pros We are a small organization that needed to find an affordable system. So far, everything has gone well. Cons It was a lot of information to absorb quickly, but the MemberLeap team had a lot of patience and helped me quickly. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Cost. Could no longer afford the product. Review Source LP Lucille P. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Non-Profit website" January 27, 2025 5.0 My overall experience was very good. They were quick to get back to me with solving or helping me with issues I had with my website Pros I was a new non profit starting up and they were very helpful, either making the changes to my website or showing me how to make the changes for myself. Cons Not being able to just pick up the phone and talk to someone. Review Source Response from Vieth Consulting January 28, 2025 Hi Lucille! We were excited to bring on your new non-profit as a client! Our customer service team is available for phone calls from 8 AM - 5 PM ET. You can also email them to schedule a specific time to talk. Good luck with your startup chapter! BR Becky R. Executive Secretary Non-Profit Organization Management Used the software for: 2+ years ### "MemberLeap Review" February 26, 2025 5.0 MemberLeap makes my job so much easier. I use MemberLeap for both my association clients. Pros Very responsive to requests for changes/help. Cons Nothing. MemberLeap is easy to use with little or no training required. Review Source BB Becky B. Executive Director Construction Used the software for: 2+ years ### "Great Product " February 27, 2025 5.0 I have not experienced any issues with this product. Pros Works well with our website and has an excellent appearance. Cons I really can't think of anything as a con. Review Source RR Robert R. President and CEO Airlines/Aviation Used the software for: 2+ years ### "MemberLeap Review" April 19, 2024 5.0 They are good company with an \[sensitive content hidden\] who understands their back office which is their software. Their sales team is highly qualified. Their customer service after the sale is very good and they get back to the client normally within a few hours on the day that you submit an issue or question. Pros The company works with the client to solve the needs of the client. The \[sensitive content hidden\] is not afraid to engage with his team in order to achieve the customers goals. Cons We became a customer during a time when they had some support staff issues which they resolved so that we could complete our base project. Reason for choosing MemberLeap Their overall capabilities, sincerity and ability to deliver a consistent quality product. Review Source Response from Vieth Consulting April 29, 2024 Thanks for the kind words Bob! Lisa thoroughly enjoyed working with you on not only your flight school's project but your second project as well. We hope to continue building our partnership for many years to come! DB Diane B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Still working for us 5 years later …" November 23, 2022 4.0 Pros Memberleap is easy to learn and provides us with the functions we need to handle a nearly 1,000 member association. Support staff are responsive. Prior to Memberleap, our website was hacked. We were using multiple systems and products. Being able to integrate nearly everything into one system was a relief, more effective, and allowed us to be more responsive to our members. Cons There are a few things … support documents are not always clear; some show videos feature previous software versions; few communications about new options or updates. Review Source Response from Vieth Consulting November 30, 2022 Hi Diane! We have been honored to have you as a client for the past 5 years! All features integrated into one system is truly an efficient way to manage such a large organization. We will be releasing our updated training videos soon. Because our primary focus is on our clients and enhancements are made regularly, it doesn't leaves a lot of time to make the necessary updates, but the functionality is always relevant. We are brainstorming the best way to let our clients know about all of the new enhancements to our system in a timely manner. Please look for more to come on that. We look forward to serving you for the next 5 years and beyond. Take care. CW Christine W. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable assistance when you need it." April 12, 2022 5.0 What everyone likes most is being able to get quick and professional assistance with issues and questions. MemberLeap team members have always been outstanding with this and we really appreciate that! Pros Provides an administrator with more than enough tools to manage content and configure processing options. Cons Just the overall layout, font and style of the Admin pages. It's perfectly fine but as far as the look and feel, it's not to my own personal taste. No biggie. Reason for choosing MemberLeap Excellent amount of options for our needs along with a good support group backing it all up. Review Source Response from Vieth Consulting April 13, 2022 Thanks for the review Christine! It looks like you haven't taken advantage of some of our latest free enhancements that have an improved layout, look, and feel. I'll reach out to you directly to discuss this further. Take care. KC Karen C. website admin Used the software for: ### "We are VERY happy with Vieth and the MMS system" November 29, 2012 5.0 We moved from Avectra Netforum/Memberfuse to Vieth. We were very unhappy with the Netforum system and the Avectra support team. Moving from a big name system to Vieth was a bit scary but I have to say the experience so far has been amazing. From the start I could see the major differences. Vieth came up with the design for our site and then built it very qucikly as part of our implementation fee. They took care of everything which was a big difference from Avectra. Once in the system I quickly realized how much easier the MMS system was to use vs. Netforum. I spent months getting Netforum setup to work the way we needed and MMS was about 1 week. Avectra promised a bunch of functionality during the RFP process and then we were surprised to find things not working the way we expected. Vieth was very honest and we got what we expected. A support ticket at Avectra would sit for a few months but at Vieth it is worked on that week. We are very happy with Vieth and highly recommend them. Pros \-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system -We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything -Member side is straight forward. Easy to use -It does what they say. Sales team is very open with their product. They don't promise anything outside of the system functionality -Very few bugs. Our last system had new releases often however they usually introduced new bugs to the environment. -The support staff is VERY responsive. I was worried at first as the staff is on the smaller size however they are much quicker to resolve issues then our last "big name" system. I will send in a support email and someone is working on it that day! Cons \-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have. -Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do. -Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability. -They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store. Review Source KL Kermit L. Treasurer Law Enforcement Used the software for: Less than 6 months ### "Teaching an old dog new tricks" January 30, 2017 4.0 I am 79 years old and not very computer smart. I am FORBPO's Treasurer and the primary user of the MemberLeap program. This whole project has been a challenging experience for me. The personnel at Vieth Consulting, who were involved with our project, have been very professional and patience with me which was greatly appreciated and gave me confidence to continue to go forward. The billing program has reduced much time and has resulting in a greater and more timely response from our members. The ability for members to review their personal data and make corrections or up date their information has reduced the time that I had to spent doing that task in the past. The Event part of the program was more of a challenge for me in setting up the event and the registration for our annual event. After some trial and error and assistance from Vieth, I was able to develop and put on line our annual convention program and registration. The one thing that the program did not accomplish, which was a disappointment, was the ability to produce a PDF Registration Form. FORBPO's member are mostly elderly. One third of our membership do not use computers. I had to develop a separate PDF registration form using another application program. I have to manually enter the information from the hard copy registration form into the Event program in order to trap all the event information that I need to track. There have been some minor cliches but the more a work with, and the better I understand the program, the more a like it. I have only been working with your/our program for less than 30 days. However, for the most part, it is fulfilling our business needs. I believe the more I work with and understand the program, the more I will learn the full potential of the program. Pros It is a big time saver. It is good to have all our information in one integrated database were we had three different systems in the past. Cons Can not produce a PDF Registration Form for our annual Convention , for mailing to members who do not have computers. There is such a wide variety of reports it is hard to keep track of what each report does. It would be nice to eliminate reports that I would never use. Review Source Response from Vieth Consulting February 7, 2017 Hi Kermit! We are so happy that you choose MemberLeap. I am checking with our event programmer to see what it would take to create a PDF of your event registration. We'll be in touch! Take care! BA Beth A. Director of Technology Non-Profit Organization Management Used the software for: 1-2 years ### "Great software for membership management and more, plus a good value" October 25, 2022 5.0 MemberLeap is a great team of software developers who are very professional, responsive, and helpful. They respond to my issues very quickly and give accurate estimates for changes. Many functions that I question them about - they can tell me quickly how to set things up myself and that way I don't have to keep asking them the same questions! Pros We use the member database, communications, dues management, and website most, but we also try to use everything that is available. Cons Would appreciate release notes before changes are made to the common application Review Source Response from Vieth Consulting November 3, 2022 Thank you very much, Beth! We agree that MemberLeap is a good value! We are working on a system to provide our clients with a list of enhancements to our software as they are released. We are looking to supporting your organization for many years to come! MR Melissa R. President Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent Customer Service" March 11, 2024 5.0 Memberleap has been very easy to migrate information over. Excellent customer service and great value for the product. Pros The customer service reviews were excellent and they did not disappoint. I know I can contact customer service and get a fast response. They are extremely knowledgeable about their product. Cons I would like to get more information on how to add some functions to each member account. Review Source Response from Vieth Consulting March 14, 2024 Thank you, Melissa! We're happy you're with us as a client! EG Eugene G. Partner Law Practice Used the software for: 1-2 years ### "Excellent quality and near-immediate service" October 31, 2022 5.0 Pros Very easy to use and highly customizable. Cons None - the product is excellent. Any missing features are added very quickly. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Needed a more robust professional solution. Review Source Response from Vieth Consulting November 1, 2022 Thanks, Eugene! Much appreciated! TR Taya R. Executive Director Government Relations Used the software for: Less than 6 months ### "A critical partner for our organization" March 31, 2022 5.0 The overall experience has been wonderful. The staff are creative problem solvers willing to modify or create products to exactly meet our needs. Pros The products have been easy to use, and the customer service and training have been top notch! Cons So far I haven't had any issues with the software. Reason for choosing MemberLeap The customer service, flexibility, value, and recommendations from other customers made MemberLeap an easy choice. Review Source Response from Vieth Consulting April 1, 2022 Thanks for the review Taya! We enjoyed onboarding your organization and look forward to partnering with you for many years to come! jG joyce G. Executive Director Higher Education Used the software for: 6-12 months ### "Professional Association Finds Great Fit in MemberLeap" September 3, 2019 5.0 Pros 6.2.2. We have been pleased with our transition so far and appreciate all of the tech/support staff working with us as we discover things we didn’t think about before the transition. As is often the case, until we started working in and using the system, there were aspects we didn’t know that we needed. The folks at MemberLeap and rep Consulting have been great about either talking us through how to use or find what already existed or helping us figure out what we need to have added. So far, it has been more of a positive experience for us. You don’t always get the positive feedback, usually you only hear about complaints from clients, so NABCA wanted to give you some positives. Cons Higher learning curve than anticipated; however, no fault of MemberLeap. Review Source Response from Vieth Consulting January 20, 2020 Thanks for the kind words Joyce! Don't forget... we have lots of training videos available, a comprehensive online Help Desk built into your software, and 24/7 customer service to help you when you need it. GA Gary A. Secretary Government Administration Used the software for: 2+ years ### "Board Approved " October 21, 2022 5.0 Pros Very easy to use. Customer support very available and quick to develop features requested. Cons I ave been using MemberLeap software for more than one year. No Cons to report. Not applicable Review Source Response from Vieth Consulting November 1, 2022 Thanks, Gary! Much appreciated! We are so happy that you find our software very easy to use. We pride ourselves on how simplified it is, allowing non-profit volunteers to manage their day-to-day administrative tasks. We look forward to partnering with you for many years to come! PT Paul T. Executive Director Education Management Used the software for: Less than 6 months ### "MemberLeap Review - ASA" July 25, 2022 5.0 The team has been very responsive and helpful. Thus far, it has been a good experience. Pros The program is robust for the price point, which is great for a small nonprofit like us. It will save us countless hours with membership and conference/event management. Cons We have had some transitional challenges, but the team has been responsive. Reason for choosing MemberLeap It was the best fit for our organization and the references were positive. Review Source Response from Vieth Consulting July 28, 2022 Hi Paul! We have enjoyed onboarding your organization and look forward to serving your membership needs for many years to come. MM Mandy M. Events & Communications Coordinator Education Management Used the software for: 2+ years ### "Fantastic Customer Service and Great Software" June 27, 2016 5.0 We have had only positive experiences with Vieth Consulting and the MemberLeap software. The software is very user-friendly, and we have been very pleased with the various customization options available. As our organization is ever-evolving, it is important that we have a software platform that is able to grow with us - MemberLeap delivers, largely due to the outstanding service that Vieth Consulting provides. They are excellent problem-solvers, and are always eager to help ensure the software is meeting our needs at every turn. The software offers a variety of functionalities that have been integral to building our member database and sales leads. I would highly recommend this product. Review Source JG Jennifer G. Membership & Communications Administrator Higher Education Used the software for: 1-2 years ### "Vieth Consulting Employees are Fantastic with MemberLeap!" June 1, 2016 4.5 Pros MemberLeap gets the job done and is fairly user-friendly. Vieth Consulting is top-notch. They have been the most professional, efficient, and friendly staff to work with and always have our best interest in mind. We are a small nonprofit with unique needs and they have worked well with us to understand those needs. Vieth Consulting staff have been such a pleasure to work with over the past 14 months. Professional, friendly, and efficient with a fast turnaround time on help tickets. Cons There are a few things that have come up for our specific needs that could not be adjusted without customization and many times we have had to find a work around BUT every staff person I have dealt with at Vieth Consulting has been fantastic in helping us find those workarounds when needed. When we do need customizations, they always finish them promptly. We are still finding issues as we go, but if there is an easy fix, or if it was something we did incorrectly on our end, Vieth staff help us find the solution. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.