# Page 3 | MemberLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is MemberLeap the right Association Management solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/47310/MemberLeap/reviews

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MemberLeap

4.8 (107)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of MemberLeap

## Showing most helpful reviews

Showing 51-75 of 107 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ST

Susie T.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "BEST Customer Service EVER!"

April 20, 2022

5.0

Having used MemberLeap for TWO different organizations, I can say with confidence that MemberLeap is an awesome AMS. Our websites are beautiful, easy to navigate for the user and easy to update for administrators. Event registration is easy to set up and nice that it takes payment without sending to another website. Reports are customizable and easy to set up, download, etc. I love Memberleap. Would choose them again!

Pros

When I can't figure something out on my own by reading their HelpDesk articles/watching their instructional videos, I can email the Customer Support team and they will very quickly tell me how to fix my issue and often they just fix it for me and teach me how to do it myself next time. FAST response time with wonderful assistance.

Cons

None that I can think of at this time.

Review Source

Response from Vieth Consulting

April 21, 2022

Awe! Thanks Susie! We have enjoyed having you as a client, and we are excited that you brought a second organization to us.

SF

Shannon F.  
Executive Director  
Security and Investigations  
Used the software for: 6-12 months

### "MemberLeap is Amazing!! "

October 5, 2023

5.0

Pros

We have been extremely happy with the features and benefits that MemberLeap has brought to our association!! They worked with us to customize a number of things we needed and it has been a fantastic experience!!

Cons

The LMS but they customized a great solution for us!!

Switched from

[StarChapter](https://www.capterra.com/p/57588/StarChapter/)

We needed a much more robust platform designed for company membership.

Review Source

Response from Vieth Consulting

October 6, 2023

Thank you Shannon! Glad that you're happy with the product!

CG

Carrie G.  
Membership & Marketing Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Our review of MemberLeap's product"

June 5, 2023

5.0

MemberLeap offers a software program unlike anything we have used before and couldn't be happier. The functionality is amazing and the software is current. We are a non-profit so we also really appreciate its affordability and there are no hidden costs.

Pros

It has all-in-one features that has enabled us to eliminate multiple other programs we were utilizing. The software has a plethora of customization options and any specific functionality we have added has been handled flawlessly by their team pf programmers.

Cons

If I had any suggestions it would be to increase the training sessions when going through the onboarding process. However, with that in mind - the ongoing response times for any inquiries we submit have always been amazingly fast, efficient, and extremely helpful!

Reason for choosing MemberLeap

Its functionality, quick implementation timeframe, and the ability to create additional needed customization for our organization.

Review Source

Response from Vieth Consulting

June 9, 2023

Hi Carrie! We are so happy that all of our software features has helped your organization! Our customer support team is always there to assist you, but don't forget about our comprehensive Help Desk built into the Admin Menu, which includes written instructions on our features and embedded videos. We look forward to partnering with your organizations for years to come!

RS

Rolanda S.  
IT Consultant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Member Management "

November 22, 2021

5.0

My overall experience with MemberLeap is VERY Positive. SInce we signed the contract, the company has been very responsive to our customization requests. We are a unique organization and the MemberLeap system was easily adaptable to our needs.

Pros

The software is easy to use. The implementation was easy. Data conversion was extremely easy as the fields were mapped to our system.

Cons

None. We have been extremely pleased with MemberLeap since 2013.

Reason for choosing MemberLeap

The easy of use for our membership and the smooth integration inot our daily processes.

Review Source

Response from Vieth Consulting

November 30, 2021

Thank you, Rolanda!

KT

Kirk T.  
District Court  
Judiciary  
Used the software for: 1-2 years

### "Creation of new website for Statewide Judicial Association "

July 27, 2019

5.0

The MemberLeap team was professional, knowledgeable and helpful. Only one team member wasn’t as extremely friendly as all the others and lacked some follow up on our questions. We liked that they are a locally based company so we checked out their business operations.

Pros

I could understand the functionality and I only have general technology skills. This package will enable our group of volunteer Judges to vastly increase our communication and get better organized. The calendar, message boards, and mass emails are especially helpful trying to run an organization of volunteers without an executive director.

Cons

There are a few layers to get through to create designs and some areas can be frustrating when you forget how to do something. We are beginning to create some how to videos to assist with this

Reason for choosing MemberLeap

Their website was easy to understand, simple and intuitive. We could obtain pricing accurately without having to have a sit down and conduct a lengthy interview.

Review Source

Response from Vieth Consulting

August 2, 2019

Thanks for the review Judge Tabbey! We are excited that you have found a software platform to meet your organization's needs. We love partnering with local associations too!

PM

Paula M.  
IT Coordinator  
Airlines/Aviation  
Used the software for: 6-12 months

### "Game Changer"

December 22, 2020

5.0

Member Leap allowed us to update our website and add features to improve communications and recordkeeping. We have been able to send out broadcast emails, set up Zoom meetings, have electronic elections, and surveys - which were either tedious or non-existent before. Customer service and support has been amazing. Very responsive and solution orientated. Everyone is extremely professional and cares about our website.

Pros

The platform has been a game changer for our organization. We have been able to offer virtual elections, surveys, and webinars from one place - which would have been tedious previously - and essential since the COVID-19 Pandemic. Centralized Membership Roster and Billing system, Committee Portal, and communication system has helped us be more efficient - and provide a legacy of information for future officers and board members in our all-volunteer organization.

Cons

Creating new web pages can be a little challenging at first - but becomes easier with practice. It is a trial and error type of thing - but when you get the hang of it, the results can be cool. Also, some of the Zoom interface features are still being developed, like event tracking and attendance (but Zoom site provides this information already).

Reason for choosing MemberLeap

Found Member Leap had all the features we wanted and more.

Review Source

Response from Vieth Consulting

January 5, 2021

Thanks for the kind words Paula! We have truly enjoyed getting to know your organization. Best of luck to you!

BS

Brad S.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Consolidates steps that took several programs"

April 1, 2022

5.0

See pros above

Pros

MemberLeap took the place of a website editor, membership database and several spreadsheets. Enabled us to control access to members only features and pricing. Enabled an online membership directory that updates as members join or renew. Support is timely and ability to customize features to meet our needs is appreciated.

Cons

I do not have any significant complaints. More flexibility to format broadcast email message to support features available in MailChimp & Constant Contact would be nice.

Reason for choosing MemberLeap

Best fit. Integration with QuickBooks, Broadcast email capability, ability to trach prospects, Support for multiple payment processors.

Review Source

Response from Vieth Consulting

April 4, 2022

Thanks for the review Brad! It is awesome when prospects come to use with multiple systems and we can consolidate them into one efficient system! Are you using our basic broadcast email message module, or have you tried our advanced broadcast features that also creates beautiful newsletters?

Dawn V.  
Executive Director  
  
Used the software for: 1-2 years

### "Attractive front end and excellent support. Spending 25% fewer man-hours in system."

April 3, 2018

5.0

Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house.

Pros

All the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.

Cons

Not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.

Review Source

Response from Vieth Consulting

April 5, 2018

Thanks for the awesome review Dawn! Your new website looks fabulous, and we are so happy that you have been able to streamline your organization's day-to-day needs by switching to MemberLeap! Fly high!

DM

Dave M.  
Treasurer  
Civic & Social Organization  
Used the software for: 2+ years

### "Veith consulting"

March 29, 2022

5.0

They are very quick to react to any issue that comes up, I am quite satisfied with the program

Pros

We had no process before this program takes a while to load all the members information, but covers everything we need to function

Cons

Sometimes figuring out how to access the data base to my needs, but I feel that’s my fault other than the provider

Review Source

Response from Vieth Consulting

March 31, 2022

Thanks for the review Dave! Please feel free to reach out to our customer service team for assistance with your database.

LT

Lori T.  
Executive Director  
Law Practice  
Used the software for: 2+ years

### "MemberLeap Review"

November 19, 2021

5.0

Outstanding experience

Pros

Product and integration was relatively easy. Support is outstanding.

Cons

The file library could be a little easier from an admin perspective

Reason for choosing MemberLeap

Features, capabilities and cost

Review Source

Response from Vieth Consulting

November 23, 2021

Thanks, Lori... it's a pleasure working with you!

SM

Shannon M.  
Communications Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great association management web hosting!"

February 12, 2019

5.0

Association management databases can be tricky; MemberLeap helped us customize the site to work with specific needs with different types of membership. They have also helped us figure out a way to merge and sync 3 different databases into one, each maintaining their own integrity.

Pros

We used MemberLeap several years ago to custom build our association sites, and when the time came to add a new site, it was an easy decision. They have a great and attentive staff; their system is very user-friendly; issues and problems are resolved quickly; and any custom updates made are available to all clients.

Cons

The only issue I've had (which MemberLeap staff helped me work through) was in figuring out the grid editor on our template. Other than that, the software is very easy to use.

Review Source

Response from Vieth Consulting

February 13, 2019

Shannon, we have enjoyed working with the Oklahoma Restaurant Association, Oklahoma Hotel and Lodging Association, and Oklahoma Travel Industry Association over the years, and we are excited to present your new ORA Expo event website too.

ML

Michael L.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "MemberLeap Review"

September 11, 2019

4.0

We have immediate benefits from the first conference being on the website and the reports that we're able to pull up. Customer service is very good and the response time is excellent. The only downside I've seen is that with my prior database, we had just 2 support people who were expert on everything with our old software and with MemberLeap people have specialites.

Pros

We came from another association software that did not have all the features that MemberLeap offers. We were able to have one website connected with our database and that has been great.

Cons

There are certain features that we wanted that we had to have the developer design for us. It took a while but we were happy with the end result.

Review Source

Response from Vieth Consulting

September 12, 2019

MemberLeap does have a lot of amazing features. We're glad that our designer was able to give you exactly what you wanted. There is a lot of work that goes into managing a large conference, and we're so glad that our software could help you with that. With so many software features, we provide the best support to our clients by having specialists for them.

RK

Ronald K.  
Web Master  
Law Enforcement  
Used the software for: 2+ years

### "Perfect for small and large organizations "

April 2, 2022

5.0

Very pleased with Member Leap.

Pros

Customer service is prompt and helpful. Our organization is strictly volunteer retirees so we don't have professional web developers. Member Leap has been quick to solve those non-expert questions we have.

Cons

For a non-expert web person the front title page requires some study and isn't the easiest page to navigate.

Review Source

Response from Vieth Consulting

April 4, 2022

Thanks for the review Ronald! You are right - MemberLeap is perfect for small and large organizations and anyone in between. If you weren't part of the original onboarding training, we can get you scheduled for a free new admin training session to review our website content manager, so you can navigate it better.

CW

Christi W.  
Administrator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Easy to use and AMAZING Customer Service!"

May 9, 2022

5.0

No complaints, we love using this system and we truly appreciate the staff at Memberleap who respond so quickly and efficiently.

Pros

Very easy to use and learn. Lots of great features that really help us manage membership and training.

Cons

Sometime I do forget how to get back to certain reports we've created.

Review Source

Response from Vieth Consulting

May 10, 2022

Thanks for the review Christi! We are so happy that you love our software and are looking forward to serving your membership needs for many years to come! Take care.

SA

Shannon A.  
Office Manager  
Hospitality  
Used the software for: Less than 6 months

### "Very nice!"

March 23, 2023

5.0

Our main reason for switching software is because our old company stopped synchronizing with Quickbooks. We were looking for a more seamless software company that could do it all and we were not disappointed with MemberLeap

Pros

I was so used to the bad treatment from my old software company that I almost couldn't believe that MemberLeap was as helpful and courteous as they seemed. Every time I have a problem, they are quick to help. I love their videos that are specially made for me and automatically downloaded on my file archives for future reference.

Cons

Having a little trouble getting my add-ons automatically onto the invoices. MemberLeap is working on the issue though

Reason for choosing MemberLeap

Liked the month to month contract

Review Source

Response from Vieth Consulting

March 27, 2023

Hi Shannon! We are so glad that you are happy with our amazing customer service and that we can provide you with a sync for your QuickBooks. MemberLeap has soooo many great features, and we are looking forward to you giving them all a try. Take care.

AA

Amy A.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great product & service!"

January 19, 2020

5.0

Excellent! Great support team and extremely responsive on support requests - usually same day response!

Pros

The back end is very user friendly and I love that I am able to customize areas that best fit our demographics.

Cons

Billing for non-dues activities is not as intuitive as I would like for it to be.

Alternatives considered

[Naylor AMS](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/)[StarChapter](https://www.capterra.com/p/57588/StarChapter/)

Reason for choosing MemberLeap

The system seemed to be easier to use then the others and the functionality was what we were looking for.

Review Source

Response from Vieth Consulting

January 20, 2020

Thanks for the review Amy! We were excited to onboard the Austin Association of Facility & Maintenance Engineers. If you would like to schedule a quick overview of our non-dues invoices, please contact our customer service team at service@memberleap.com. Take care.

GA

Gary A.  
Secretary  
Government Administration  
Used the software for: 2+ years

### "Board Approved "

October 21, 2022

5.0

Pros

Very easy to use. Customer support very available and quick to develop features requested.

Cons

I ave been using MemberLeap software for more than one year. No Cons to report. Not applicable

Review Source

Response from Vieth Consulting

November 1, 2022

Thanks, Gary! Much appreciated! We are so happy that you find our software very easy to use. We pride ourselves on how simplified it is, allowing non-profit volunteers to manage their day-to-day administrative tasks. We look forward to partnering with you for many years to come!

SS

Shakti S.  
Membership Chair, Outings Chair  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Finally a solution that works and evolves with us"

July 3, 2019

5.0

Our members are happy, our volunteers don't complain about the back-end, it works from mobile!

Pros

Great functionality, customized for us, changed as we needed. SUPER customer service.

Cons

That it can't read my mind? Just kidding. There are some functions that I wish could be done in batches, not one at a time, such as approving membership applications and enabling/disabling multiple events.

Review Source

Response from Vieth Consulting

July 9, 2019

Hi Shaki! We love that you and your members are both happy with MemberLeap! We wish our software could read our clients' minds too! LOL

PT

Paul T.  
Executive Director  
Education Management  
Used the software for: Less than 6 months

### "MemberLeap Review - ASA"

July 25, 2022

5.0

The team has been very responsive and helpful. Thus far, it has been a good experience.

Pros

The program is robust for the price point, which is great for a small nonprofit like us. It will save us countless hours with membership and conference/event management.

Cons

We have had some transitional challenges, but the team has been responsive.

Reason for choosing MemberLeap

It was the best fit for our organization and the references were positive.

Review Source

Response from Vieth Consulting

July 28, 2022

Hi Paul! We have enjoyed onboarding your organization and look forward to serving your membership needs for many years to come.

kC

karen C.  
Team Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great company and product"

July 6, 2018

5.0

Much more organization and efficient solution than what we were using. Amazing website design/implementation.

Pros

The software is easy to use and most functions we need are included. Anything not included is easy to add on for a reasonable fee. They have been very accommodating. Everything is much more efficient. This is the second non-profit I have brought to Member Leap. I liked the company so much and the product offering worked so well that when it came time to I recommended my new employer use MemberLeap.

Cons

Some things could be improved such as the store/merch design. I find it a bit basic. We also ran into some trouble with the donation function not being nearly as robust as we needed. We are a non-profit so that is a major area for us. We were able to come up with a reasonable work around without having to spend money on customization but eventually we will need to beef it up.

Review Source

Response from Vieth Consulting

July 9, 2018

Thank you Karen! It is always a pleasure working with you!

KT

Kate T.  
Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Memberleap Review"

January 9, 2020

3.0

While the customer support is generally quick, we do feel that unless you push back, their answer tends to be "we can't do that" or " that is a customization, which will be an added cost"

Pros

It seemed straight forward. There was training that came with the program. We do get quick answers when we have a question.

Cons

Everything seems to be an "add on". There is a disconnect between what the sales person tells you the program can do and what it can do. Many of the functions we needed were considered a customization. The reason we chose memberleap was that it seemed cost efficient. But now we are paying as much as the other systems we were looking at cost.

Review Source

MM

Mandy M.  
Events & Communications Coordinator  
Education Management  
Used the software for: 2+ years

### "Fantastic Customer Service and Great Software"

June 27, 2016

5.0

We have had only positive experiences with Vieth Consulting and the MemberLeap software. The software is very user-friendly, and we have been very pleased with the various customization options available. As our organization is ever-evolving, it is important that we have a software platform that is able to grow with us - MemberLeap delivers, largely due to the outstanding service that Vieth Consulting provides. They are excellent problem-solvers, and are always eager to help ensure the software is meeting our needs at every turn. The software offers a variety of functionalities that have been integral to building our member database and sales leads. I would highly recommend this product.

Review Source

RC

Robb C.  
Director, Business Development  
Education Management  
Used the software for: 6-12 months

### "User-Friendly and Intuitive Product with Excellent Customer Service"

February 18, 2020

4.0

The process from the initial sale, product demonstrations for our association, and implementation has been very smooth. The MemberLeap team kept us informed during every step of the process and they've been very responsive to any inquiries we've had.

Pros

MemberLeap's product is very easy to navigate. We moved from a website provider who did everything for us to one where we have much more control and access to make changes. The training sessions were very helpful and the library of other support items (videos, tutorials, text documents, etc.) is extensive.

Cons

We've not yet encountered any significant negative experiences with the software. As with any new product there are sometimes things you have to work around.

Reason for choosing MemberLeap

We felt MemberLeap's product was a better overall fit for our needs.

Review Source

Response from Vieth Consulting

February 20, 2020

Thanks Robb! We are so glad that you like our software! We have enjoyed onboarding several of the other student financial aid administrators associations too. We look forward to serving all of your membership needs for many years to come.

JG

Jennifer G.  
Membership & Communications Administrator  
Higher Education  
Used the software for: 1-2 years

### "Vieth Consulting Employees are Fantastic with MemberLeap!"

June 1, 2016

4.5

Pros

MemberLeap gets the job done and is fairly user-friendly. Vieth Consulting is top-notch. They have been the most professional, efficient, and friendly staff to work with and always have our best interest in mind. We are a small nonprofit with unique needs and they have worked well with us to understand those needs. Vieth Consulting staff have been such a pleasure to work with over the past 14 months. Professional, friendly, and efficient with a fast turnaround time on help tickets.

Cons

There are a few things that have come up for our specific needs that could not be adjusted without customization and many times we have had to find a work around BUT every staff person I have dealt with at Vieth Consulting has been fantastic in helping us find those workarounds when needed. When we do need customizations, they always finish them promptly. We are still finding issues as we go, but if there is an easy fix, or if it was something we did incorrectly on our end, Vieth staff help us find the solution.

Review Source

PR

Perry R.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Excellent Website Platform"

July 9, 2019

4.0

Pros

Customer service is exceptional and very easy to use from an administrative perspective.

Cons

There is nothing that I do not like about this software!

Review Source

Response from Vieth Consulting

July 18, 2019

Thanks for reviewing MemberLeap! We have enjoyed having you as a client. Take care.

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