# Page 4 | MemberLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is MemberLeap the right Association Management solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/47310/MemberLeap/reviews

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MemberLeap

4.8 (107)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of MemberLeap

## Showing most helpful reviews

Showing 76-100 of 107 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DM

Deb M.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Five stars across the board for MemberLeap. The customer support rocks."

April 28, 2017

5.0

MemberLeap streamlined our office procedure and provides a professional interface for our members.

Pros

MemberLeap software is totally user friendly, for both the administrator and our members. The "look" is professional. Training is very thorough. Requests for help are answered promptly.

Cons

My only complaint is that my learning curve is steep! Live training sessions can be overwhelming because there is a lot of ground to cover, but there are online tutorials to help fill in the blanks.

Review Source

Response from Vieth Consulting

April 28, 2017

Hey Deb! We think you are a five star client! Thanks!

DH

Dulany H.  
Executive Secretary  
Recreational Facilities and Services  
Used the software for: 2+ years

### "MemberLeap Review"

November 5, 2016

5.0

From site architecture planning to graphic design, and from the first contact eight years ago to ongoing service today, my experience with Vieth Consulting's MemberLeap has met or exceeded my expectations and those of SSGA's members.

Pros

Easy to use for both members and administrators, rapid service response, fair value.

Review Source

Response from Vieth Consulting

November 7, 2016

We truly appreciate you as a client and look forward to serving your membership needs for many years to come!

KC

Kari C.  
Executive Director  
  
Used the software for: 2+ years

### "Vieth has been a positive experience for me."

May 1, 2017

5.0

Pros

I find it user friendly and easy to use. It supports my association with relevant tools without being cumbersome and overly difficult.

Cons

It takes some learning to understand how to use it. But customer service and technical support is always there to help.

Review Source

Response from Vieth Consulting

May 10, 2017

It has been a pleasure serving your organization, and we look forward to partnering with you for many more years!

TD

Tiffany D.  
Assistant Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great company to work with; answers questions promptly; easy to follow instructions and prompts."

April 28, 2017

5.0

Pros

Ease of use; functionality; customer-friendly; customizable; includes needed and necessary functions to provide our members with the information they need.

Cons

Web designs could be a bit more fluid and less static. Still, the design is a customizable template and is easy to use. I would like to see unique design features.

Review Source

Response from Vieth Consulting

April 28, 2017

Thanks Tiffany!

AC

Allison C.  
MONA President  
  
Used the software for: Less than 6 months

### "Great experience switching to MemberLeap"

June 2, 2017

5.0

Pros

It's really easy to use and intuitive, even for people with no experience professionally managing a website or member management software. The project managers and programmers who designed an built the site were very responsive, helpful and patient. The system is half the cost of our former system and looks and works a thousand times better.

Cons

There are a few things we wish it could do without having to pay to custom program a new feature: allow members to cancel their own registration to an event, put a credit on the account of a particular member, and a couple of queries that seem fairly basic. But we've managed to work around all the issues so far. We're also waiting for MemberLeap to update its app so that members can register and pay for events on their phones more easily.

Review Source

Response from Vieth Consulting

June 9, 2017

Thanks for the kind words Allison! MemberLeap already offers a feature where your members can cancel their own event registrations. I will ask someone on our Customer Service Team to contact you about this.

GJ

Gretchen J.  
COO  
Civic & Social Organization  
Used the software for: 2+ years

### "Easy to use - lots of features we need with room to grow!"

May 18, 2016

5.0

Pros

Customer service has always been very prompt and helpful. There is also a way to view saved help requests we've made in the past and combined with the online database and videos we can usually figure out the answer ourselves. Our website has been able to grow with the features we need and room to expand our member services as well. We appreciate that we have a lot of ways to add pages, documents, features on our own. Our recent redesign went well due to great communication and foresight on the part of Vieth (they knew how to explain technical terms if needed).

Cons

It would be nice to see a small inventory of buttons, graphics, and photos to use.

Review Source

MK

Mike K.  
2nd VP - Membership  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Membership management"

September 21, 2022

4.0

Very quick to return answers to questions. Able to setup conference calls as we needed them.

Pros

All member data is in one place. Eliminated multiple spreadsheets.

Cons

Nothing at the moment. We have only been using the system for about a month.

Reason for choosing MemberLeap

Features.

Review Source

Response from Vieth Consulting

October 6, 2022

Hi Mike! Thanks for the review! We look forward to serving your club for many years to come.

LR

Lisa R.  
Membership Administrator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great app for consolidation of data and communication for our association."

May 12, 2017

5.0

Consolidation of several other softwares so only have to use one now.

Pros

Consolidated the functions of Filemaker, Constant Contact and Wordpress, making it one stop shopping! The customer service team is fast, friendly and efficient.

Cons

The admin is a little complex and almost has too many functions. They need to streamline the look and font formats to make it more user friendly. The good news is they're updating everyday and take suggestions.

Review Source

Response from Vieth Consulting

May 12, 2017

We absolutely love that MemberLeap was able to streamline your process! You have been a joy to work with! Take care!

KW

Kim W.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "I love using Memberleap for our database"

June 8, 2017

5.0

Pros

Very user friendly! It has all everything our association needs in one place. We have our database in one place, we can print labels, send email blasts and our newsletter to our members.

Review Source

JL

John L.  
President, NAFAA  
Financial Services  
Used the software for: Less than 6 months

### "Great Service"

January 27, 2020

4.0

The implementation team was patient, kind and very helpful! For our all volunteer based organization, the support and guidance we received for implementing our new website and database was exactly what we needed!

Pros

The implementation team was patient, kind and very helpful! For our all volunteer based organization, the support and guidance we received for implementing our new website and database was exactly what we needed!

Cons

NAFAA is not yet sure what we do and don't like, as we just implemented and are going through our first cycle.

Alternatives considered

[MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)

Reason for choosing MemberLeap

Better value, support seemed greater, product review and selection from our regional partner.

Review Source

Response from Vieth Consulting

January 30, 2020

Hi John! We were excited to onboard so many financial aid administrators associations recently, including yours! Our development team is pretty wonderful! Take care.

MC

Michelle C.  
Executive Director  
Government Administration  
Used the software for: 2+ years

### "Top-notch service, talented staff, responsive and friendly!"

May 20, 2016

4.5

Pros

I really like the broadcast messaging feature, which adds a level of professionalism to my communications to members. I also like the billing system, which automatically invoices members, and reminds them when their membership fees are due!

Cons

Sometime very minor errors lead to big problems. For example, if I don't put "http:/" in front of the website address when I'm creating a form, it will cause an error for users. However, the staff is fabulous and very responsive.

Review Source

Lisa P.  
Membership Solution Consultant  
Computer Software  
Used the software for: 1-2 years

### "null"

October 28, 2016

5.0

Review Source

SL

Seth L.  
Secretary  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Association Management"

February 9, 2024

4.0

They hit the target date of launch and helped with the transition. Once setup and we began using it immediately. The build out of our first event took some time.

Pros

Event setup was straightforward Registering and recording attendance

Cons

Not always intuitive Training happened at a time when we hadn't used the product yet

Switched from

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)

Other program difficult to use and didn't provide the options we needed.

Review Source

CD

Carmine D.  
Vice Presidendt  
Consumer Services  
Used the software for: 1-2 years

### "My experience with MemberLeap has been very positive. Everyone has been very willing to help."

June 29, 2017

5.0

Better management and member interaction than our old website

Pros

Probably the strongest reason I like MemberLeap software is how it streamlines member management tasks. It's a real labor saver in that respect. Next is the flexibility of the software. Because all organizations are not the same, It has nearly every conceivable scenario covered and all of that is available to us through the configuration panel.

Review Source

Response from Vieth Consulting

June 30, 2017

Awww! You are amazing Carmine, and we are so happy that we could help you manage your membership for efficiently! Take care!

SW

Shawn W.  
Interim Executive Director  
  
Used the software for:

### "Highly Recommended!"

June 3, 2015

5.0

Before working with Vieth, we had member information spread across 6 spreadsheets, and an update in one did not mean that they were all updated. We also had a complicated spreadsheet to track dues, and all reports were basically manually compiled. For the website, we needed to spend a large amount of time and money to make simple updates. Last year we spend 2 weeks of 2 people's staff time preparing invoices--that's 160 hours of work. After integration from Vieth, we did the same work in less than two hours. Through Vieth's services, all of our spreadsheets, contact information, and dues information are integrated. We have one source for our data. The website is easy to update, much like a document in Word, and we don't spend additional funds to make small updates. We can keep it relevant. Vieth staff were fabulous to work with, responsive to our many, many questions and very professional. This process requires commitment and a point person from your organization/association to manage--but if you have that person, the process will flow easily.

Review Source

AY

Amanda Y.  
Operations Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Customized software"

September 9, 2019

5.0

Pros

The software has the ability to meet specific needs of my organization. Being an accredited CEU provider we needed our system to be able to meet the requirements of IACET. They MemberLeap team has been wonderful working with us to ensure this is being met. The system is user friendly and it streamlined our operations.

Cons

Nothing yet; still working through the learning curve.

Review Source

Response from Vieth Consulting

September 10, 2019

Thanks Amanda! We enjoyed bringing your organization on board!

SC

Sarah C.  
  
  
Used the software for:

### "Veith Consulting Web Design and Support"

December 11, 2016

4.0

We are a state-wide organization that provides professional development for the field of volunteer engagement through networking, idea exchanges, training, and an annual conference. We use this website to manage our membership, communicate with our members, and market our training and annual conference. The site allows for public pages and pages for member access only. Veith's web designers worked with us to build the site and the appropriate pages. The back end is very user-friendly and intuitive. It is easy to navigate, change, add or update information. The event registration module allows complete customization. All of the modules have robust reports. The built-in 'Help' system is very complete and easy to access. Their customer support is unparalleled. Email queries are answered swiftly and unlike many other websites, the staff answers the phone to help solve issues. I would recommend this business and their talented group to any organization looking to build a new or redesign an existing site.

Review Source

KF

Kate F.  
Website Manager  
  
Used the software for: 1-2 years

### "Viet's Member Leap is a Powerful Tool!"

May 17, 2016

5.0

Pros

The Member Leap application makes complex tasks easy and is very flexible. We can do anything we need to do for the club with the tools. Vieth is SO responsive. They respond to questions and request immediately. We never feel like we are left hanging.

Cons

Can't think of anything. The tools are great. Some of the things that were difficult (content management and getting things to line up correctly) were fixed by Viet designing the pages to do it automatically for us.

Review Source

KW

Kim W.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "I highly recommend Vieth Consulting and the MemberLeap Software"

May 26, 2016

5.0

Pros

The software is very user friendly and easy to navigate. I'm always impressed by the service we receive from Vieth Consulting. If I have a problem they get back to me immediately and always take care of the problem promptly.

Cons

I really can't think of one thing I don't like about either the product or the vendor.

Review Source

TK

Thomas K.  
Executive Director  
Aviation & Aerospace  
Used the software for: 6-12 months

### "New To MemberLeap - Glad we found them"

June 26, 2023

5.0

Was easy and the staff was responsive. We area new organization and they mad the launch easy

Pros

Ease of use of their back end Web tools and the staff response to inquiry.

Cons

Nothing as of this writing. My experience is that if we did find an issue that needed to be addressed, the staff would get on it and fix it. We are very satisfied.

Reason for choosing MemberLeap

A related organization used their product and we found it to meet our needs

Review Source

CR

Ceila R.  
Treasurer  
  
Used the software for: 1-2 years

### "MemberLeap has helped the management of our membership database by providing access for everyone."

May 8, 2017

4.0

Pros

It was very quick for us to move from an Excel spreadsheet to a web-based membership database. Additionally, the access for members has been greatly improved as well as for the volunteers and staff that support members.

Cons

Since this was a pre-set solution, we needed to customize the areas that are managed differently that the original. Now 2 years down the road, the cost to continue this customization has been starting to get excessive. Either having a really good plan with lots of future growth is essential, or be willing to pay for the customization as the organization grows. And of course, document the agreed plan forward for those Board members that don't remember.

Review Source

PS

Pamela S.  
Psychologist  
  
Used the software for: Less than 6 months

### "The member leap team was very helpful and responsive to my questions. "

July 31, 2017

4.0

Pros

It's member interaction software and interface with quickbooks. I like the videos and find that most tools are intuitive to figure out how to use.

Cons

The amount I personally have to do since I we are a small organization and do not have a webmaster.

Review Source

Response from Vieth Consulting

July 31, 2017

Thanks Pamela! We are so glad that you have found our software to be intuitive to use. Maybe someone on the board could step up and help you with using the system? Take care!

CV

Cyndi V.  
  
  
Used the software for:

### "Nothing But Positive Things to Say About Memberleap"

March 13, 2017

5.0

We selected Memberleap and Vieth Consulting for our new website and membership management system, and have had no regrets. The most important advantage to using the Memberleap system for us has been the ability to customize the system to fit our specific needs. Also, the discussion boards feature has added huge value, allowing our members to ask questions and share knowledge and experience with each other. Finally, the customer support at Vieth is excellent, as any questions or issues are always addressed in a very timely manner. I highly recommend Memberleap and Vieth Consulting!

Review Source

Response from Vieth Consulting

March 13, 2017

Thanks Cyndi! We are so glad you found us! We look forward to serving your membership needs for many years to come!

LS

Laura S.  
Member Services Coordinator  
Airlines/Aviation  
Used the software for: Less than 6 months

### "System works great and is very user friendly."

July 13, 2017

5.0

Pros

Customer service is very quick to answer whenever we have any questions. It was easy to learn the system.

Review Source

Response from Vieth Consulting

July 13, 2017

Hi Laura! We are super excited to bring UAA on as one of our newest clients! We are also happy that you love our system! We look forward to many years together!

RJ

Rob J.  
Web Administrator, CE Committee Co-Chair  
  
Used the software for:

### "Excellent Customer Support, Superior Response Time, Ease of Use "

July 25, 2015

5.0

We have been using Vieth Consulting for our state association website hosting for 2 years now....they are quantum leaps above our former web hosting company! No longer do we have to wait days or weeks for website editing, we do it ourselves in minutes! The MMS interface is so easy to use, even for a relative novice as myself. On the few occasions for which we have required service, they are EXTREMELY efficient in responding to our issues and solving any glitches. We find Vieth Consulting innovative and very, very customer friendly!

Review Source

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