Who Uses This Software?

Residential property managers, property managers with mixed portfolios, and managers of community associations


Average Ratings

1049 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $47.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Buildium
  • www.buildium.com
  • Founded 2004
  • United States

About Buildium

Buildium is the only property management solution that helps real estate professionals win new business from property owners and community associations seeking services. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use. Buildium services property managers in more than 50 countries, totaling over 1.8 million residential units under management.


Buildium Features

  • Credit Check
  • Online Payments
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Management
  • Website Management
  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Buildium Reviews Recently Reviewed!


Great Product That Allows Scalability

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like to start things with the end in mind. I knew I eventually wanted to own a large real estate investment/property management company though I was small at the time. I looked at several PM software products and even briefly used 2 before Buildium. The reason I began using Buildium is it had all of the features I knew I would eventually need. It was the only PM software that offered so many features and priced based upon only having a few rentals. Other fully functional PM software products require 50+ units to sign up or be close to cost effective.

I now have 70 units and plan to stay with Buildium because of how functional and convenient it is. Not to mention the awesome customer support.

Cons: Buildium constantly is adding and improving features. There are a couple of items I hope they eventually improve. There is a feature that allows for the creation of an electronic lease. During this process one can also set up initial financials/lease ledger. I have yet to use the eLease feature smoothly and I have to manually start the lease. Additionally, I have been unable to access the signed eLeases from Buildium though you do get an emailed copy.

The other feature I would like to see created would be a simplified tenant transfer process. The current process of moving a tenant from one of your units to another is cumbersome.

Overall: Buildium has been overall fantastic. I allows me and my team to quickly review and address the most important details such as current & upcoming vacancies, work orders and unpaid rents. It creates easily readable reports such balance sheet, income statements and rent rolls.

Vendor Response

by Buildium on February 20, 2019

Hi Jeff,

Thanks for your honest review! We've passed along your feedback to our product team. We're happy you chose Buildium, and can't wait to continue to grow with your company!

Best,

The Buildium Team

With just a few tweaks.. this would be an amazing piece of software.

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tenant tracking, tenant ledger, and reporting of tenant payments. The tenant log on ease and the on line payment process. So for managing tenants - awesome! The features for managing the vendors for repairs - awesome! Love the bulk charges feature.. well designed and functional!

Cons: Some of the interface features.. like when entering a charge.. I always have to scroll to save it... little annoyance.. but why? .. Tighten the window. Allow tabbing and the enter key to move through the screen. I don't want to touch my mouse!

The big frustration is that I can't write a tenant security deposit refund check to multiple tenants - it is by law that all tenants be on the refund check - yes I have figured out workarounds - but it is silly. I now just physically write them on the finished check. It looks stupid - but I don't have time to do my workaround. Fix that! In addition, take a look at the " final report" for the tenant on their none of the important information is visible... (Call me - I can help you!)

The really big thing that would be nice is already programmed with your bulk charges feature.. I want to be able to "Bulk distribute checks to a list of investors" What that means is -I have my list of investors and instead of putting charges on a ledger - put a check entry onto the bank ledger so I could print checks and send them. Using all of the features of the bulk charges - except.. bulk payment. ( We have investors for each building - we pay them dividends several times a year -- same percentage, same names ... but I have to manually enter them. YOU CAN DO IT... I would be so happy!!!!!!!

Overall: Good - pretty responsive to every annoying call I make and I tend to be somewhat tenacious. thanks!

Buildium features review

Jan 29, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The general format of the total program is good and maybe better than other programs used in the past. I really like the latest update of the status button for work orders

Cons: I do not like that Buildium doesn't have a feature where multiple windows with in Buildium can be open at the same time. (if it exists, forgive me for not knowing how to use it)

I do not like that Buildium doesn't have a back button feature, especially in the tasks and work order screens.

I do not like that Buildium will allow a partial online payment to be received. It should not receive a tenant online payment unless the full balance is being paid. This is a problem when tenants owe for late fees or maybe a repair expense.

I would like to have the auto email option to send a work order to a owner even if the vendor has no email. It only gives that choice if the vendor has an email set up in the system. Some of our vendors receive work orders by phone or text or in person but the owner still needs to know what work is being done.

It might be a nice feature for Buildium to store invoices in the system once a work order is completed. Not just the picture attachment spot within tasks and work orders. it it were a data base maybe or at least folders to store scanned copies.

The work orders feature to add in the vendor parts and labors costs and description still seems cumbersome especially when dollar amounts are entered and then the book keep tries to pay bills. It may be we need Builduim training in this area. it should be a really useful feature.

Sometimes Buildium seems to add double charges under tenants ledger info. Every now and then a random double charge pops up.

Overall: Buildium allows our rental department to stay organized and provides easy and efficient access to data information. I could not imagine doing my daily tasks without Buildium.

Vendor Response

by Buildium on February 25, 2019

Hi Paul,

Thank you so much for taking the time to write a review! We've passed your feedback on directly to our product team. We are currently working on updates to maintenance and work orders, stay tuned!

Best,

The Buildium Team

Capterra loader

Buildium is Easy to Use- always

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: *Ease of use cannot be overstated

*Screen aren't overly "busy" and the fonts are easily read, layout is obvious

*Accuracy and flexibility to make all accounting coherent and easy to explain to brokers/owners

*Reports generate quickly and while viewable on the screen can zero in on specific transactions, with interactive links

*Ability to email individual reports or export in a variety of printing styles

*Bank reconciliation and tie-out cash to properties and owners and company is simple

*Communications have improved a lot in the past year - SMS tracking communication with tenants is much better.

* banking window is AWESOME Being able to select by property and dates... Wonderful!!

Cons: *Reporting fails - prints two pages when unnecessary, waste of paper, most people want one pagers

- inability to email all owners their statements to each owner all at once. Can email individual reports only. Can't select properties on the fly- have to create a printing Group first.

*Email addresses in owner and tenant records still tried to jump outside of Buildium instead of taking you to a simplified email interface within for tracked communications.

Sometimes it's a little clunky navigating back and forth to common areas like between lease and property

*Inability to produce a Invoice to the owner for reimbursing the broker/property manager or other vendors as needed. Owner statement doesn't reflect bills for the property entered but not yet paid.

Overall: I train multiple users of Buildium to use it, help fix issues as they occur. Buildium makes it very easy to do and explain. I use it everyday doing the books in full for several accounts. I never cringe when investigating accounts for other peoples' errors because Buildium is so clear.

My Perspective of Buildium's Property Management Software, as a Real Estate Broker/Property Manager

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been a customer of Buildium since 2010. I really like the fact on how Buildium saves me many hours throughout my workweek and helps me cover my tracks at the same time. This is helpful especially during the busy part of my day. One of the many great features that I like in Buildium's is the seamless integration they implemented into their software using a top rated property inspection software. It stores the inspection report with all of the photos and notes in one place for reference at a later date. I use my tablet onsite and the software does the rest. Another plus about Buildium is when I need to open a new work order (either onsite or in the office) for maintenance or a repair issue, I open the work order tab and everything you need is in one convenient place to manage the task from start to finish. Also, on Buildium's home screen, I have a dedicated section where I can review and update the progress of all work orders. In addition, each property manager has access to only their managed properties (specific authorization can be customized too). At the end of the day, all of this information is easy to locate, view, share and export and I know where to go if I need it. There Is So Much More...!

Cons: There's really not much that I could say about what I like "least" about Buildium. I say this because, they constantly make improvements and implement new features on a regular basis. There really is very little opportunity to say, "... I wish there was a better way to do this task..." They also ask for feedback on occasion and I like that too. I found that if there's a popular request made to Buildium they act on it and they implement those new features. All of their users can request and track new requests through their forum. A very transparent company who is serious about making my day easier, Buildium!

Overall: Buildium was great with helping me with all of my questions that I had regarding their email and text message features. I finally decided to take some time to take a closer look at the features they offered and when I did, I realized how much time I wasted by not using these features earlier. No more copying and pasting emails/photos and text messages to and from tenants and owners (not fun to do).

The Cadillac of HOA/Condo/Property Management

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software is mandatory if you have monthly payments for properties. It accepts EFT/Debit/Credit Cards and has a very user friendly approach to keeping financial records on individual homeowners in perfect shape.

They also allow easy access for homeowners to both their own account and payments, and to governing documents, minutes, etc at any time.

Imputing the payments and checks etc is easy and personalizing the accounting categories to fit your business is a snap.

It pulls up a roster of homeowners and when someone moves out, changing out the account name takes seconds instead of laborious work in other spreadsheets etc.

The to-do tasks list is very helpful for sharing among a busy office.

In a Buildium vs spreadsheet choice, I would pick Buildium every time for accuracy, professionalism and most importantly ease of use. I pull down a list and print up invoices from many time periods, and to email the late invoices, is simply a matter of 2 seconds to pull up the right file and hit the correct button.

Cons: The non-bending method of making payments - where they require the vendor to log in and invoice directly vs just allowing me to make quick payments to say the lawn guy or other vendors who wouldn't know a computer if it smacked them in the face. I do not use this portion of the software.

I have also asked them repeatedly to sell a 'lite' version of the subscription. One where they charge less for seasonal payments. I have several HOAs that only pay once a year, and can't use Buildium because it is cost prohibitive to have an account open for 12 months that only has one payment per year. They need to have a Florida/AZ/Seasonal version at a lower rate that has limited payments.

Overall: I have searched far and wide and Buildium is the best available for HOA/property management. I use it for all my monthly paying accounts, and find that the professional statements which are easily generated make managing the finances uncomplicated. Overall, Buildium is super customer friendly and has always met my expectations in the five years that I have been with them.

Vendor Response

by Buildium on August 27, 2018

Hi Monique,

Thank you so much for your review! We're so thrilled we've been able to help meet a lot of your management needs over the past 5 years. We've made a note of your feedback regarding vendor payments and Buildium "Lite", and will pass it along to our product team!

Best,

The Buildium Team

small owner owned property management company

Aug 24, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact you can attach documents to just about every transaction, property, lease, tenant, and so fourth. I wish you could attach multiple documents to each. I like the automatic banking and online payment option. It reduces the time I have to make entries manually. I like the syndication option and wish it would push to even more websites. I like the tenant portal and the ability for tenants to log maintenance requests. I like the communication function. It allows easy documentation of all of my communication between me and my tenant. Basically all the features that allow automation and give me the ability to minimize my time managing the properties.

Cons: I don't like the fact that if a payment is rejected the software doesn't automatically go back and apply the late fee base on the rules setup. I don't like that some transactions can only have one attachment. I don't like the fact that you can't setup recurring general ledger transactions. I don't like the fact that you can't text multiple numbers at once. I absolutely hate the format of the excel reports. It would be great if the reports could combine both properties and company as well.

Overall: My overall experience has been great with one exception. SUPPORT. support has been exceptional when it comes to the usage of the software but when it comes to the syndication part it is subpar have had several cases open with no response or answer for days or even weeks. Right now I have a case open for more than 20 days that the person has yet to get back with me.

Vendor Response

by Buildium on August 27, 2018

Hi Brett,

Thank you for your honest review! We're sorry you've haven't had a great experience regarding syndication. A team lead from our support team will be reaching out to you to discuss your experience with syndication further.

Best,

The Buildium Team

We have been using Buildium for just over two years now and I could not love it more!

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is OUTSTANDING! There is no way to be able to solve all the problems of transitioning to a new program on your own; I tried that with another program, using the excellent documentation they had provided but was never able to overcome some of the posting problems I encountered. I ended up frustrated and stressed out from being unable to understand how the program wanted me to do things. However, when I ran into any problem with the Buildium program, all I have to do is submit a support ticket. I normally recieve an answer back within 24 hours. If it is a serious problem, I call customer service and I am ALWAYS able to reach a LIVE, FRIENDLY, American speaking Specialist that is able to see what my program is doing and walk me through the problem to the point that I can manage it and they always explain what is going on so I can understand it!! It is the absolute best program I have ever used, in any field, in my entire 40 year career in Property Management! And they are constantly updating the program and making it better! I don't think I have ever been happier with a buying decision in my life. I highly recommend this program and company to anyone who is going to be managing real estate.

Cons: The ONLY thing I can think of that I don't like about this program is that one of the report sorts I use is done by the owner first name, instead of last name and the security depsoit breakdown report is done by Owner name, instead of the Tenant Name. Other than that, I can not think of a single thing to complain about. It is a great company!

Overall: I had been using a DOS based management program for nearly 20 years and had to go online due to the changes in technology. It was a very stressful time trying to find a program that could do what we needed and was affordable and that I could manage on my own. Buildium has been the answer. We LOVE the online payment option for our tenants and landlord. We LOVE all the reports and the way the accounting process is set up. Most of all, we LOVE the excellent customer support we recieve from the Buildium team. The whole experience has been outstanding.

Vendor Response

by Buildium on February 06, 2018

Hi Pamela,
Thank you for leaving your review. Your opinion is invaluable to us and we're so pleased to hear about your positive experience with Buildium!

Best,
Elizabeth Gill
Senior Customer Marketing Manager

Like Buildium so much!

Jun 06, 2014
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We're a somewhat small Property Management company in California with about 140 units, and I like a lot of things about Buildium. The customer service reps are helpful and polite, which is so noticeable today. They know what they are talking about, and I understand their explanations; they speak clearly and in good English, especially with accounting questions, as accounting is so confusing to me. I like the ease of using the program; I quickly adjusted to it. I seldom need to call customer service, as I can figure things out myself 90% of the time. As time goes on (we've been using Buildium only since December 2013), I keep finding new reasons to like the program. I haven't even used all of the capabilities that it offers. The lease ledger setup, entering payments, check writing, using reports, figuring out where we are in our bank account, and more are easy. I love how if I make a mistake, correcting it is easy, which wasn't the case with our old system. What I really like about the program is that Buildium tweaks its program frequently based on input from customers. They seem to listen to customer needs and make changes. I've really noticed this, and it is very positive! When we were looking at new software cost was important, and Buildium offered one of the best values. But because the cost was so competitive, I worried that we might regret going with Buildium. Some of the other companies really pushed their software hard and put down Buildium and some other companies, but we're happy now that we've been using Buildium for seven months, and we have no plans to go with any competitor's software in the future.

Cons: The system slows down sometimes around 4 or 5PM Pacific time, but I'm not sure that it's Buildium's fault. We're in California, and customer service phone help ends at 2:00 PM Pacific Time, and it seems that when I occasionally want to call, it's after 2:00 PM, which is a little frustrating. The reports are great, but there is just one report which I used to run on my old program that isn't available on Buildium in the same format. Otherwise, I've found all the reports so far that I need. I really can't think of anything else of significance that Buildium doesn't offer.

Recommendations to other buyers: Don't let the hard sell tactics from other companies that are more expensive sway you from trying Buildium. They will tell you that their product is superior and that justifies the higher price, but I have found that our company, with about 140 units, fits very well with Buildium. I would definitely say that you should ask for an online demo at the minimum.

Pretty good software for our small property company

Mar 25, 2014
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use across multiple platforms; I can use it from my smartphone, tablet, or from a PC with an internet connection. It has lots of useful features. As a six-property small company, we only use a few of the features so far. We started using it for the accounting. But there is more; I especially like the applicant tracking feature which we used for the first time in the past month. It happened to be integrated with a product we actually already used for credit/background checks. I was able to send a prospective tenant a link to the website Buildium produces for you where the tenant could complete the application online. I then sent links for the SmartMove credit/background check to the prospect. It all fed back into Buildium and even notified the prospects of our decision by email. There is also a way to post new listings online with Zillow, Trulia, etc. from within Buildium. As we were already set up for another method, I have not used it yet but will likely try on the next property we have available. It allows you to add property pictures, property descriptions and leasing information that would save time on properties with higher turnover. There is a built-in website-making function that has a lot of potential to set your tenants up with accounting and other information online. There is a method for setting up payments online too, but it's tied into just one vendor. As I don't want to give up any percentage of the rent we receive to a credit card company, I'm not using that one myself. I'm not sure if you could use other vendors for online payments. I do plan on setting up my tenants online so they can see the payments we have posted for them and their lease information. They will also be able to request maintenance items online, too, which would be helpful in our tracking of such items.

Cons: There is a learning curve to figuring out how to effectively use the software. Also, there are some things it won't do without a workaround from an accounting standpoint. We have mortgages on some property which takes a workaround to account for properly. Also, the payment method assumes you cut a check or use their EFT system. In reality, we usually use a credit card and pay off that bill. But we have to account for it by pretending that we cut a check. Not a dealbreaker, but it takes some work sometimes to figure out the workaround for a given situation. The Help function is useful, and I am sure contacting the company would work too (although we have not needed to contact them for questions so far).

Recommendations to other buyers: In our research for software that would help us keep track of our rental properties, Buildium kept coming up as the top-rated software. As it turns out, our overall experience has been positive, and Buildium gets high ratings for a good reason. Clearly, Buildium could handle a lot more than our six properties demand. If I had more properties, I would test Buildium first by putting just a few properties on it so I could figure out how best to use it.

Jan 30, 2013
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

Comments: We've been using Buildium for about 2 years, long enough to get a good feel for its strengths and weaknesses. My overall impression is that this is a good product for small to medium size residential property management firms (10-100 units). If you have fewer than 10, this product is overkill. If more than 100, you'll probably find it too simplistic. The product is geared to residential properties and residential associations. Managing commercial portfolios with it can be difficult. The Good: Accounting functionality is pretty strong. GL, AR, AP, budgets and property ledgers are handled seamlessly. Very easy to use even for beginners. I like the global search functionality. You can pretty much find anything using it without navigating through the menus. Pricing is relatively inexpensive. It's cloud-based, so you don't have to maintain any software on your own computers. You can access it anywhere with a web browser. Some people see this as a negative, but we've not had any issues with Buildium being down unexpectedly. The scheduled maintenance times are generally late at night. Support is good if you're having problems with the standard functionality. In general I would say the support staff understands their product well. And you can get them on the phone to explain things. That's becoming less common with companies today. Document management is hit & miss. I love that I can post a PDF receipt for every expense right there in the ledger. However, documents at the property- or owner level are less helpful. It's just one big bucket per property or owner. Having a folder structure would be a big help. (Not there today.) Buildium offers tenant bill-pay through an online portal for rent payments, and also outbound electronic payments to property owners. It's done through a 3rd party vendor and at additional cost. This is a double-edged sword. Very convenient; it makes the bookkeeping entries for you automatically. But if you're doing outbound payments, make sure to treat it just like an online banking account (long passwords, be careful of who in your office has access to it, etc.) Allowing for extra security questions or letting users limit the IP addresses that have this outbound payment functionality would be helpful. The Bad: As noted, you'll get frustrated if you're trying to use this for commercial properties. The designers make assumptions that you're doing residential. CRM functionality is practically non-existent. This is an accounting package. They do have some decent (and customizable) postal-mail templates and can do mail-merge so you can send notices to tenants and owners. But this does not extend to email. You'll need another product to do CRM and do double data entry between systems. There is no integration layer or API, so no chance of integrating this with your CRM system or generating custom reports. The reports, while nice-looking, are as-is and not customizable in any way. You're stuck with what they give you. They make some odd design decisions sometimes. For example, you can't generate an association owner invoice for an owner who lives someplace other than the managed property. The invoice is always addressed to the managed property, even if you entered a different mailing address for the owner, as if an association owner would never rent out the property. These types of oddities abound, and the product support folks will never acknowledge it as a problem. They'll tell you to fill out an enhancement request, which may be considered for implementation someday, or may not. You'll never know. Providing a way to customize reports or providing an API would help in this area. In Summary: Buildium is good at what it does, but what it does is pretty limited. You will likely be happy if you're in their demographic sweet spot (10-100 residential units). It's cheap enough to sign up and try it out to see if it's right for you. If you manage commercial properties, have a very large or complex portfolio, or need integrated CRM capabilities, it's probably not for you.

Buildium - Easy to Use, Improving on Features

Feb 25, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly, accounting functions easy to adapt and correct. Great tech support. Integration of application information porting to Tenant ledger is improving. Like the auto transactions to move Pre-paid rents to actual rents.

Cons: Inability to edit a task description. Inability to run a "snapshot" report for some GL accounts (which always pick up the current balance instead of selecting the balance as of a given date, lazy programming). Appfolio features integrated leases as a basic feature, not an additional service for elease, which is cumbersome and expensive for smaller companies. Appfolio also provides a scheduling feature at no additional charge. However, Buildium's accounting/office backend is vastly superior to Appfolio. Overall, I like Buildium and its'user-friendly platform.

Overall: I know Property Managers trying to manage properties using spreadsheets. I can't imaging trying to run 41 units on a spreadsheet so I love the ability to compartmentalize all the components of Property Management. I love the ability to receive all payments, including cash, electronically without having to run a deposit to the bank. While I think your Customer Tech Support is great, there are times that I am able to figure out how something works and why it works that way, faster than Tech Support and sometimes they can't figure it out, I have to tell them the logic behind how it works.

Vendor Response

by Buildium on February 27, 2019

Hi Leuri,

Thanks for taking the time to write a review! We've passed your feedback directly to both our product team and our customer care department.

Thanks again for your honest review!

Best,

The Buildium Team

Buildium has grown with my company

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: *Interface is clean and easy to navigate

*Great learning platform (Buildium Academy)

*Well-priced vs competition

*Continually adding new features

*Fantastic customer support

*Product development team has been very open to hearing our experience

Cons: *Could use more customization in reporting, though they have made some major strides recently

*Dashboard is limited and doesn't give as much info visually as I'd like

*Closed platform (API) only working with their chosen vendors

*Geared more toward single-family properties vs multifamily (could use a make-ready/turnover board)

*Limited workflows/checklists around repeating tasks

Overall: My company was been with Buildium since 2009. I have been very pleased with the platform, but have been especially impressed with their customer service. Any time my team has an issue, Buildium's reps are quick to respond. I've also had a great experience working with our Customer Success Manager, who has kept me in the loop on new features and given me opportunities to directly offer my feedback to the product development team. I have been very transparent with everyone in saying that Buildium does 90% of the things I would like it to do...and I'll add they do them very well and at a reasonable price. The last 10% are things that are (in part) best accomplished by "playing nice with others" via an accessible API. I sincerely hope that Buildium keeps its forward-looking approach it has displayed of late and continues innovating and listening to the needs of its customers. If they do, I look forward to continuing to grow my organization with Buildium playing a key role.

Capterra loader

Staff has been excellent. Software is very good. I like that they listen and will add features!

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Very intuitive design. It is customized for Property Management and for rental owners.

Cons: Their are a few functionality items that I would like to see added. I do understand that it is not efficient to add a feature based on only a few people requesting it. The reset password link to tenants needs to be looked at. When you reset a tenant password, the link expires after 10-15 minutes. That pretty much means you have to be on the phone with them to make sure they are in front of a computer when you reset. However, most of our requests for a reset come via e-mail and when we respond and do the rest, we can not guarantee the end user is going to take action right away. I understand security, but a 24 hour expiration on a password reset would be more reasonable. Security-wise,...if someone hacks into a tenant user account the only thing they can really do is post a work order or pay the persons rent for them. Hacker has no reason to get into someones Tenant account so no need for such short time frame on password reset procedures.

Overall: Saves time and allows better communication with tenants

Vendor Response

by Buildium on January 29, 2018

Hi Tom, Thank you for your feedback. We appreciate you taking the time to share your thoughts! In regards to your comments around password reset timing, we realize this can be inconvenient and are actively working on a solution so tenants can request a new password after expiration without needing to contact their property manager. Stay tuned for an update. Thank you again for your honest feedback!

The problem we have with Buildium

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: To many to list - I really like all of the many great features.

Cons: The online help is mostly outdated/missing steps- it RARELY includes all the steps required resulting in calling the support line, using valuable time on hold & no assurance of receiving a call back, the time difference, we have a limited window as is. Being closed weekends& all holidays is very frustrating.

The Academy is very basic entry and great info but we often are not in that perfect world, video of common problems would be very helpful from the helpline as they often say we see this a lot!! Only talking to the support line do you understand how to do perform the entry, this could Free up the support line for uncommon issues.

For a Canadian Company it is very upsetting that GST has not been ignored for a long time, this is requirement by law and one that has cost us a great deal of time - it is not a wish or would like to have, it is an essential MUST have, yet, Buildium is working on improving features such as communicating more efficiently with texts, etc. These are great features but compared to Tax and Government it simply feels like you are not concerned with the needs of your Canadian Clients.

We had an issue with moving in new tenants it auto applied a payment for the deposits, Buildium was over 4 mths replying&we had to bug Buildium for an answer. We missed it on 1 ledger cost us a lot of time trying to find out why our bank Acct was short. Still no solution, its now sporadic. I sure hope it isn't affecting any large companies. (only 3 con items :))

Overall: We really do like Buildium (a lot) in so many ways; however, we continue to try out other software ONLY due to the tax issue causing us audit issues.

Buildium spells Property Manager's Relief

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of our company to operate and fully function without being in the office. Our staff can work from anywhere even from their phones. This has afforded us the ability to have live updates on all facets of our business and have a pulse on everything going on at the same time. We can even do it from the beach! I have also never worked with another company that is so willing to work with their clients to provide features and services requested. Their customer service is simply exceptional!

Cons: There are some areas that could be improved but we have submitted our ideas and Alexis is amazing and always working hard to ensure our ideas, concepts and feedback are heard by their software developers.

Overall: We have been using Buildium for over 9 years now and it was by far the best decision for our company. Being a web-based system our staff/vendors have the flexibility to work anywhere with an internet connection and even on their phones. Buildium is constantly providing updates and new features to grow with their customers. Alexis is our customer service rep and she is fantastic!! They always listen to their customers and accept feedback and ideas. We continue to be impressed not only by their outstanding products for the Property Management industry but also by their excellent customer service and their fantastic, always positive, attitude in the process. Excellent product. Amazing people. We will continue to recommend Buildium without hesitation.

Ease of use

Aug 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the ease of use. It's pretty simple to figure out for both managers and tenants. Tenants are able to pay their rent online which has made collecting rent and on time payments so much better.

Cons: The software has the ability to take payments for multiple months however in order to properly apply them on the months when you need to it doesn't have an automatic feature. Also, it would be nice if there was a way to go to a specific tenant and make payments on multiple accounts without having to go out to each account separately. We have storage units as well as properties and some tenants have multiple units. They would like to only make one payment that could be dispersed to all the accounts instead of multiple payments. It would be nice if the property manager was able to do that as well. In addition, I don't like the integration of the mobile app for the software. It's clunky and difficult to use. The older version was more user friendly.

Overall: Overall it's a good software and we have been pleased with the ease of use and their ability to take requests and make changes to the software

Vendor Response

by Buildium on August 29, 2018

Hi Lisa,

Thanks for your honest review!

We just released an automatic prepaid rent feature in July! Our support team would be happy to walk you through how it works if you give us a call at 888-414-1988!

Best,

The Buildium Team

Great Software, Better People

Aug 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Buildium is everything you need as a property owner/manager. We have used Buildium for nearly three years and manage several hundred properties with it. It lists owners, tenants, and vendors. It makes your property accounting easy. Tenants can log in to their own portal and see their balance pay their rent. Owners can log in and see everything they need to see. The reports look good and are easy to read. When a property becomes vacant, Buildium can post that vacancy to multiple websites where prospective tenants can find the units.

In my experience, though, the people at Buildium have been the best part about Buildium. They are helpful, they are considerate, and they are knowledgable. I have spoken and met with Buildium reps and each time it was a pleasent and enjoyable experience.

Cons: The software is big, it does a lot. This can be daunting to overcome for some (this shouldn't be a reason not to use it). Occasionally, you will come across something that doesn't make sense, but not often. Buildium is always updating and improving performance.

Overall: Overall, our company enjoys using Buildium. We probably wouldn't be able to manage all the properties we have with our old system. Buildium has made us more efficient and improved our company's workflow.

Rental Management Software that just works!!

Jan 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Buildium is an awesome piece on software, easy to learn. They have video tutorials for almost everything the software is designed to do. When I run into something I don't have time to go find the answer to I just call them, their support is the best. They have walked me through several situations in a kind and generous way. Buildium has tenant and property owner login pages so that they can see how or company is handling their properties, I can receive payments online. Tenants can submit repair items online as well. The list goes on & on.

Cons: Buildium is not geared to do all of your bookkeeping in. If you chose to go this route there is some double entering that you will have to do. I think they should develop a setting that could be changed to do just that. My business keeps the money on the books, you have to redeposit the money back into the main business account on several of the functions if you plan to use it as your bookkeeping software.

Overall: We used to use QuickBooks, it is not geared towards property managers. QuickBooks has a set of vast libraries of functions to cover way to many different businesses. Buildium is made for just that reason. Buildium has saved us a lot. We no longer need a bookkeeper to handle the simple task of day to day entries.

Its good but not great

Jan 29, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It does help you get organized & backs up all the information so you won't lose it. I like that it integrates our vacant properties to the web. But there is nothing they do special now at this point that every other big name PM software provider is not offering and some doing more cheaper.

Cons: It is not as user friendly as we would like. There are multiple steps to go through to get to basic info or areas you need to input that should be easier. It lacks some of the features that other companies have such as reporting to credit, collections assistance and their company they use for payments is horrible. I am not a fan of Forte at all! It takes too long to have electronic funds transferring. They take it from my account immediately but they are super slow everywhere else. I had how the book keeping is done in general. I wish they would collect fees from payments and not have the credit debit system with us because it is a nightmare doing your books t

Overall: They have been good and I am thankful for them. I have been actively researching other companies and considering seriously making a move. I almost did mid 2018 & their rep talked me out of it and I regret listening to her. They need to be able to keep up with the newest and latest technology that others are offering.

Intuitive & Efficient

Feb 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For the most part, the software is pretty intuitive. I like the tenants and owners have their own portal for payments, communication, etc. Using them for the credit & criminal background checks makes it very easy. The software has features I haven't touched yet, but can't wait to get to! The customer service is very good. While I prefer to call and speak directly with someone, the ability to submit "tickets" and get responses that way is nice.

Cons: When changes are made to the software, I don't receive notice of the change occurring, what it's about, what does the change mean to me, etc. Unless I know to go looking for it.

Overall: I think my overall experience has been very good. This software has saved me a lot of time and streamlines several things about my business. I am a "one woman show" and manage over 120 units pretty much by myself. I wouldn't be able to do that without Buildium.

Vendor Response

by Buildium on February 27, 2019

Hi Melissa,

Thanks for taking the time to write a review! We release new features once a month, and you can find information on each item by clicking on the "What's New" bell in the top right corner of the software! We also have a What's New webinar every quarter - we have one coming up in March! Stay tuned for an invite to register in your email.

Thanks again for your review!

Best,

The Buildium Team

Best property management software out there!

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that it's web-based, so you don't have to continuously purchase upgrades to the software itself. Also, there are no back ups to make, because it's all maintained online. Anyone on my team who has access to our account can see what they need to see based on their role in the company. It's easy to track checks and deposits, reconcile bank accounts, keep track of management fees, bills to be paid, vendor contact information, lease documents, rent amounts, listings, and tenant contact information. it interfaces well with our website, so applicants and property manager don't have to deal with paper. Love the e-lease feature, the ability to do credit checks , and track our tasks from virtually anywhere. Also, Buildium is constantly adding new features based on the latest technology. It's awesome!

Cons: Nothing. I've had very few issues over the years and when I have, be a online support is superb.

Overall: We have increased our communication with our tenants, have a more professional looking user interface, provide the ability for our tenants to pay rent via ACH online, switched over to eleases with electronic signatures, and now store all of our documents online within Buildium.

Easy to use and intuitive.

Jun 07, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Buildium is a good choice for someone who manages at least 50 units or more. it is easy to learn and has more features than you will probably ever use but probably has ever feature that you want. The onboarding process and customer service have been great! They are continually upgrading and improving the software and will hopefully address a couple of the issues that I have.

Pros: Buildium was an easy to learn and a great improvement over my outdated property management software. There are many great automated features such as automatic recording of online deposits, epay to vendors and owner/tenant portals that have saved me time and have improved communication with my tenants and owners. I like a feature that allows me to set convenience fee amounts for online tenant payments and allows me to keep the fees generated! This feature was the main reason I went with Buildium.

Cons: I am new to online software so this may be common but I do not like how pending tenant payments post to my Buildium bank account before they show up in my actual bank account. A day or two later the payment is confirmed as funded. I don't think they should post until the payment is funded, not when it is initiated by the tenant. My previous software would calculate management fees on a payment only one time and would not allow you to double charge management fees. The Buildium management fee is just a calculator based on a date range. If you enter the wrong date you could easily charge another management fee on a previous rental payment. This has, by far, been the hardest transition for me. Their solution was to recommend only charging for management fees once per month which doesn't seem practical in property management. Most companies need the management fees to operate during the month. The best price point is for someone who manages 200 or more properties. I would like to see competitive pricing for smaller numbers of properties.

Very intuitive software with broad feature set. Elaborate instructions to search for any questions.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good bang for the buck for Property Management software. The basics are all there along with good tracking features in comparison to other Property Management software. There functions are easily searchable on either the platform itself or Google, and the help desk is immensely helpful in implementing necessary tweaks and features to tailor to your specific business.

The daily main functions have all been fairly polished within the last year, and run very smoothly. The software itself is easy to figure out and with some playing around, any person can become a power user within a few days of use.

Cons: There are some limitations in comparison to other Property Management software, usually not found until delving fairly deep into the platform. Smaller automated communication could be implemented or done better to bridge the gap between users of the platform.

There are also some limitations such as format restrictions when sending physical letters through their EZ mail system, writing templates, and pulling reports to show what you want or need in specific ways.

Overall: Good software for a small to medium sized company. Easy to train on and use quickly.

Home Run for self-managed HOA

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The "Buildium Academy" is a nice self-help feature. I consider myself fairly computer savvy, but this software is already extremely intuitive and has a load of tools to be able to teach yourself. I'm eager to expand what we're using because we haven't implemented any of the free website functions yet. As of now, we're simply replacing about half a dozen excel sheets which made a mess of our finances, but even if that's as far as we went with it I'd say it's money very well spent. The ad hoc reporting and tracking of our finances are really what we needed, and Buildium delivers with great results. But increasing the capacity to talk with the other residents in the community, submit maintenance requests, notify residents of payments due, etc. are all going to be really nice perks.

Pros: The ability to automate monthly charges for each unit according to the percentage of equity saves me a lot of time every month. The reports are all extremely easy to generate, and very customizable. This is a really low-cost solution that has been invaluable when our accountant passed away. It has brought us forward 20 years in terms of the technology we can utilize to manage ourselves, and all in the span of a few weeks and at no cost beyond our time.

Cons: Entering payments in bulk is time-consuming. There is some capability there to do it, but it requires all of the units to be paid in full (and not carry any credit balance). I manage 39 units, and for me it seems like it's just faster to enter each payment individually. Accounting start date is set in stone. I began the application assuming I would use our old set of books for the first few months of the year, and Buildium for the remainder of the year. I quickly changed my mind, but not soon enough. It added a bit of work on my end to square that up. I still was able to begin our history from the first of the year, but had I chosen that from the get-go it would have saved a bit of time, and once the selection is made it's made for good.

Buildium is the Best Around

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Buildium is very user friendly and easy to learn. Their accounting program actually makes sense without having an accounting degree, and their reports are easy to read. Bill approvals are a great addition! We also like the use of their mass mailing/communications portal. Our owners and tenants love the ease of the owner/tenant portal.

Cons: There are still some improvements that we would like to see. Specifically, we would like to see more association-specific accounting, such as specific charts of accounts and bulk reporting options for each individual association. I am optimistic that Buildium is listening to our feedback and making improvements, however.

Overall: We have used multiple software systems for association management. Of all the systems we have tried, Buildium is the best around. They are constantly upgrading and improving their software, and they actually listen to user feedback and suggestions. We had the chance to meet with several Buildium representatives recently, and the experience was amazing. I look forward to continuing our relationship with Buildium for the long-term.

Vendor Response

by Buildium on August 28, 2018

Hi Jenessa,

Thank you so much for your review! Our team loved meeting with you this past month. We're focused on improvements for association management, stay tuned!

Best,

The Buildium Team

We Like Buildium

Oct 03, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Buildium is easy to use, and we like the customer service. We like how you keep making the system better by listening to the customers. When you let us know at the top of the pages that a change is coming, this helps us.

Cons: I'm always in a hurry and anything that would make moving around in the system faster is important to me. For instance, when going through leases, having to hit the arrow to get to the second page of leases means an extra click and extra time. On the banking page, it jumps back up to the top when I'm going through the most current checks and deposits. I remember that our previous system used to have a capability that when you tapped the arrow down on the side, it would take you right back to where you were working last, which I liked; it was a time saver. Also, it would be nice to be able to customize reports for tenants if I just want to print a list of the worst offenders where their balances are over a certain amount. I seem to have some trouble while navigating through Help, and sometimes the explanations aren't clear to me, especially with accounting info. I like super simple, and I think the explanations should be written for people who are just getting on board with the system or are new to property management. Once, I couldn't understand an explanation, and I had a gal e-mail a more simplified set of instructions, and I finally knew what to do. Their wait times on the phone have also gotten a little longer. I don't call customer service very often (maybe 2 times a month), but when I do, I really want an answer. Normally, I try the Help area in the system first. I waited the last time about 15 minutes, and that was the longest ever. And when I've called in the past after 2PM Pacific time, it's been really hard to get someone on the line.

Recommendations to other buyers: I would tell people to not be swayed by pushy salespeople and lunches offered from competitors and to think about which capabilities are really needed. Also, read the fine print, as some of the salespeople of the competitors don't tell you what they actually charge and offer. It's hard to get the details out of them for comparison purposes; they don't want to turn you off so they evade.

Buildium Rating

Feb 14, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Entry level software that grows as you grow

-Customer support is always available

-Software is growing and trying to meet the needs of the user

-Software provide beneficial workshops and webinars to assist in learning the accounting process

-Software automates the double entry method of accounting

Cons: -Would like to see more customized information on home screen dashboard

-Would like to see more use of interface screen

-Would like to be able to pull quick reports on anything or screenshots of any particular item in the software

-Cannot hide/inactivate unwanted, unused, old chart of accounts

-Would like to drill down 3 levels in chart of accounts

Overall: We started our business with Buildium and are continually growing. It has taken us awhile to understand how Buildium works as well as the accounting system. Buildium's customer support staff had a positive role in helping us to understand the software as quickly as we did. Buildium team members are curteous, and willing to help. Buildium has been able to resolve most of my issues.

Vendor Response

by Buildium on February 20, 2019

Hi Wendy,

We appreciate you taking the time to leave us a review! We've sent along your feedback on the dashboard and inactive accounts directly to our product team. Thanks for choosing Buildium!

Best,

The Buildium Team

Buildium is Awesome

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software platform we have been using for about 5 years now, it was a huge learning curve to understand and start to utalize all of the features as we were using quickbooks before and that was not efficient AT ALL. But now that we are all well versed in the features, it has made running our property management business so much easier, and we are able to scale our business and grow much more efficiently. Our town of Panama City was recently hit by a Cat 5 hurricane and 90% of our homes were damaged, 40 total were destroyed. Buildium was invaluable in helping us manage our tasks that were coming in by the 100's, sending pics to the owners and keeping them in the loop with everything going on with their properties, and Buildium even reached out to us and gave us a credit to show their concern about our hardship - that's a GREAT company! I would definitely recommend them to anyone building a property management business.

Cons: It's not perfect, but the customer service is always just a call or click away and they are very responsive.

Good but not great

Oct 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Makes communications and payments pretty easy with tenants through the Buildium software. We like our tenants can get insurance through their partnership with Buildium.

Cons: My accountant hates it. I have to do double entry with Buildium and Quickbooks. Their back systems sometimes fall short. (Reports not agreeing with their invoices to my company). The interface is clunky at best, especially renewing a lease. Not at all intuitive. Also, recently they have instituted "Captcha" with signing in. I hate it. Many times it's difficult to see the detail of photos you're asked to click on, such as "click on all crosswalks" - difficult to spot sometimes and just makes it take longer to log in.

Overall: I've been using buildium for seven years and I have seen it add more value every year but it's always at a cost of unusual behavior of the software or, as I've said above, non-intuitive interface (or outright incorrect programming). I've looked at other software for landlords and owners and Buildium has the most features for a relatively low cost. For the most part I'm happy but would appreciate a heads up when they are aware something is not working properly rather than the user having to discover it.

Basics

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I feel like some of the basic things that are needed on a monthly basis were overlooked in some cases. Like why doesn't it send a rental owner statement monthly? Why was this not considered as equally important as sending a Tenant Ledger statement monthly? This automation is the main point of having a software program at all in this business.

So just like that and a Basic or Complex owner login landing page. The page now for our business confuses owners without a financial background. I don't need them reading that page per say as much as just lookin gat the rental owner statement report for their period of reporting. If that were more simple with less overall options for them to find the basic things they need.

Cons: Some of the work arounds like when two people own a property, getting the 1099's to calculate automatically, etc.

Those thing should just be a main part of the software.

No automatic statements for owners.

Overall: Love you guys. You guys are doing the best you can, it's just some of the basic stuff I think needs to be done better.

Good Software Product

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software generally works very well and is reasonably priced. Customer service is responsive when needed.

Cons: I don't like that there is no PM benefit for using the renter's insurance program. I can guarantee that Buildium is benefiting from the relationship but nothing has been passed on to PM's. I'm sure there isn't a ton of revenue on a single premium basis but with the mass of Buildium's customers I'm sure its become a line item. Even if with every premium we sold we received a small discount on our Buildium charges I think it would help drive more into the funnel. As is now I just want someone covered and don't care if they sign up thru our system.

Overall: The system is good and has improved. The dashboard which looks like a lot of time has been spent on it doesn't actually help much.

Vendor Response

by Buildium on August 29, 2018

Hi Bart,

Thank you for your honest review! We appreciate your feedback on our Renters Insurance feature. We do allow customers to charge a separate fee up to $2 for each resident enrolled in Renter's Insurance to make ancillary income. Our support team would be happy to walk you through the steps to set this up!

Thanks again for your honesty!

Best,

The Buildium Team

Nothing but positive experience(s) with Buildium!

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tech support is ALWAYS available at no additional cost! Live support during business hours and ability to submit support request(s) outside of regular hours. They go above and beyond to help you get your question/problem resolved. They also have an abundance of Resource Materials available that cover ALL aspects of Property Management.. Buildium truly lives out it mission statement to come alongside Property Mangers to help they succeed!

Cons: By Buildium's own admission they know they still have things to work on. But they have a long term plan and are continually working on improving the product and making it more robust. They have, and will continue to, listen to their customers as they make and implement these changes and improvements.

Overall: Buildium is a cloud based product that is mobile friendly that can be used from anywhere at anytime. It is extremely cost effective, easy to setup, implement and use. I was personally able to take a Property Management Company from a completely manual system to a completely computerized system and successfully pass two Department of Real Estate audits in the process.

GREAT Customer Service!

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is perfect for property management. It gives you all the options needed for this service. I can't think of anything I would add. I love being able to submit a ticket for help on the weekend, and even though the phone lines are closed, I get a response to my question. I work evenings & weekends & doing bookkeeping for this real estate office is part time. So to get help on the weekend is wonderful!

Cons: Although I think this software is perfect for property management, I find it difficult to manuver through the system. It seems overwhelming for a new user. I'm still relatively new to Buildium, a little less than a year. I can get around, but it still takes me a lot of clicks to get where I need to get. Another thing I find difficult to use is the help articles. The majority of the time I have to call in because I can't find anything I need in that system. Another thing I find a little overwhelming is the follow up emails to submitting a support ticket. I feel I'm asked a lot about the experience I had. When I get so many follow up emails, I loose my original email with the answer to my question. I've "lost" emails with information I was wanting to keep for future reference.

Overall: Overall experience is a positive one. Every time I've called in, the customer service agents have been amazing! I feel the majority of them go above & beyond!!

Love the product, but cannot recommend due to Check Printing issues

Nov 24, 2014
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This product should by all accounts get a 10/10 from me. I love the automation, the interface, the fact that it is cloud-based, everything! I look very professional to my tenants and my suppliers despite the fact that I am still a small (<50 units) landlord. The only reason I cannot in good conscience be a promoter of the product is outlined in the next question.

Cons: I simply cannot fully recommend this product as it has a serious, known flaw in their check writing functionality. In the past two years of operation, I have received repeated complaints from suppliers that it takes weeks to receive a check that I generate through Buildium. In one instance, multiple checks cut on the same day actually never were cut by Buildium's check printing provider at all! One of these bills was a tax bill in which I was required to pay a hefty penalty for my eventual late payment (In full disclosure, Buildium accepted responsibility for the miss and credited me the penalty amount). I have had several instances where I was hit with finance fees from my credit card provider due to late payment, despite giving Buildium upwards of 15-20 calendar days to deliver a check. In all instances, I eventually had the fee waived by my credit card, or had Buildium pay on my behalf. My prime frustration is that Buildium knows about this issue. Their CEO even called me to discuss it, yet it is clear that they have taken no steps to remedy the situation or change providers. Having an issue is one thing. Deciding to ignore the issue is another. I'm quite disappointed in Buildium's lack of action on this.

Recommendations to other buyers: You will love the functionality of this software. It is a snap to operate, and your tenants will love it. Its Achilles heel is the fact that anyone who uses the software to remotely print checks had better get in the habit of cutting checks ~20 days prior to their due date. Even then, several checks per year will be out and out lost. If you can live with these risks/issues, then you will love this product.

Buildium is elegant, efficient, and their customer service is the best in the business, period.

Jul 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Buildium's communication systems (especially emails, tasks, and notes) are wonderful. We also love the elegant design of the software from both the manager and tenant side. The reports are easy for a non-accountant like me to figure out and use. Overall, I'd say our favorite parts of Buildium are the clean design, user-friendly task system, and ease of use for emails, eLeases, ledger exports, etc (basically our "official" communication and information within and outside of the staff).

Cons: Our least favorite thing is that it's not compatible with Quickbooks. It's the only thing that keeps me from 5 stars on every count.

Another issue (but not as important) would be the difficulty in deleting/ending/renewing expired leases.

Overall: Our communication is streamlined concerning maintenance tasks and accounting questions, our tenants feel as though they have more efficient contact with us regarding their complaints and ledgers, and scheduled tasks like lease renewals and late fee notifications are a breeze to track and accomplish now.

Great Product Good Features Lacking on Playing Well With Others

Feb 10, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: When I started using Buildium I had just started my property management business and Buildium you gave me the opportunity to start with few units and expand as my business grew. As the technology expanded resulting in adding more features though it appears that it had become a nickel and dime approach. In the age of data sharing and technology, things like openly integrating with other products aren't capable with this product aka it "doesn't play well with others". What I mean to say is there is only one electronic signing choice there's only one ACH choice among other features. The product the staff and the customer service that comes with Buildium at times can be lacking including their technical support area, many times I find that the answer isn't directly answered or they deliver the answer as it is today and when given a suggestion they don't seem too terribly care about changing much.

Pros: Web-based (no software to install), Truly and All in One Package, Easy to use and navigate

Cons: My Biggest gripe is their lack of allowing any third party integrations.

Recommendations to other buyers: This is a great out of the box no thinking on getting it done product, however, today which is much different than when I started there are many other options to consider.

Great for Managing & Tenant Use

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Buildium helps keep us organized and informed of what's happening with our tenants. It makes it easy for our tenants to pay rents online and let us know when there's a problem. It also helps us maintain a very professional presence from when a potential tenant views a unit online, thru the application process, leasing (and renewals!!) to paying rents and logging maintenance request. Buildium itself is very responsive to questions and suggestions; overall it's a great product!!

Cons: Overall, we really like the software... there are a few little things that are a pain. There are some pages that require too many click-thru's to get back to them and while there's a great mobile app, it doesn't translate to a tablet.

Overall: We are a very small operation with only 55 units and it's all very new to us.. Buildium as allowed us to be organized and professional as we grow and learn. They have a great Help Desk and Buildium Academy is a wonderful resource for best practice. Overall our experience has been very positive!!

My Buildium review

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how user friendly the software is. I came into my job a year ago and had to learn most of the program on my own. I had only used the program a few times before I took on my job, so most of the program I had to figure out on my own. I was able to watch a few of the how to videos, chat with customer service a few times and after about a month into my job I felt confidant in what I was doing.

Cons: What I like least about the software would have to be the difference in what I see and what the owners of the property's we manage see. I understand that they can't see everything that I see, as they only own one property and they would get other owners information. However sometimes the numbers that are reported to them and the numbers reported to me are off.

Overall: Overall I love Buildium, I enjoy that I can call into customer service for help at any time and don't have to wait on hold, the reps always call back. I enjoy the system that is in place, it makes managing almost 200 units that much easier.

Great customer service

Oct 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, for 90% of what I am trying to do I can figure it out on my own. The other 10% of the time they have EXCELLENT customer service.

Cons: Signing in is very frustrating now that there is the two factor

Vendor Response

by Buildium on November 02, 2018

Hi Jessica,
Thanks for sharing your feedback, we¿re happy to hear that your overall experience with Buildium is positive. We do want to help with some of the challenges you¿re having with two-factor authentication. We put this in place to help better protect your data and your customers¿ data that¿s stored within your Buildium account. While we understand that going through that process every time you log in can be cumbersome, we also know how important your data is and want to make sure we¿re doing our part to help you keep it safe.

To help with the receptiveness of 2-factor, we¿ve added an option for you to have Buildium recognize your authorized device for 30 days at a stretch. This should help you get the benefits of the enhanced security for your business without the frustrations you describe.

Let us know if this helps - we take your feedback very seriously and again, thank you.

Best,
Liz Gill
Customer Marketing

Great for residential, commercial not so much

Aug 24, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Its a very feature rich software that does almost everything I need for my property management. Collecting money is made easy with the online payment system and I love the online property listing functionality.

Also good with multi owner in multi account situations.

The app is also very handy.

Cons: Very little support for non-residential/commercial properties. You basically have to treat them like a house or apartment in the system.

Overall: I've had a very positive experience using the software. I selected Buildium an exhaustive search of all the other software providers and they were the best price for the best functionality. I'm always impressed with the additional features they add in new releases.

The only negative has been that it's difficult to submit enhancement requests. It's done on a very complicated point system that I don't have the time to try and understand.

Vendor Response

by Buildium on August 27, 2018

Hi Nicholas,

Thank you so much for your review and your feedback on our feature request system. We'll pass along your feedback to the team that manages that forum.

Best,

The Buildium Team

Capterra loader

We built our company on Buildium

Dec 11, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I used Builium as my entire platform for HOA management. It was extremely easy to use internally and Buildium provided extremely easy access for external users to utilize products and features as well. Most of the features and reporting are completely customizable which for a multi application software is uniquely rare. The Buildium team's customer service is invaluable and similarily unique in the managed software world.

Cons: Buildium's software platform has a pre built accounting feature. HOA and Property mangement are by nature a very high focus of processing, managing, and tracking receivables and payables. The accounting feature is clumsy and poorly executed for what it was designed to accomplish.

Overall: Overall Buildium is a very conscious company with fair pricing for a quality product. The company and its people try very hard to exceed customer expectations and are open to suggestions and feedback. The welcome compliments and critisisms with the same desire to improve.

Buildium review from a user with no business background

Aug 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: When the company I work for decided to use Buildium I was a little nervous about learning a new website, especially since I did not have any background in business or accounting. Buildium customer service has always been helpful. They provide tutorial videos that are very helpful as well as phone/email service when I have a question.

Cons: The one thing I find frustrating about the software is navigating the menus. It seems like each piece of information can be found or gotten to in three different places/ways and I don't always feel confident the menu I'm using is the best one for the task I'm completing. Sometimes I feel like the website could be more user friendly.

Overall: My overall experience with Buildium has been positive. They have been there as our business grew to help us get the most of our subscription and keep our business growing. They are constantly updating and adding new features to the website and do a great job reaching out and keeping us informed of the changes/additions.

Really nice software for Property Mangement!

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use, it's always online, the customer support is always ready to help and it just works well. The tenant portals are wonderful, allows the tenants to pay online, request service etc. The owner statements are clear and detailed, one of our clients CPA's has commented more than once that they wish more clients used this software as the reports are so clear.

Cons: I would like to see the financial reporting/syncing side of the software developed further. This is an area that has received attention from Buildium and I suspect we will see more as the user base expands.

Overall: Buildium helps us stay compliant with the Arizona Department of Real Estate while providing great service for our landlords and tenants.

Vendor Response

by Buildium on February 06, 2018

Hi Doug,
Thank you for your review. You're right on the money, we continue to focus heavily on financial and accounting improvements. We have an entire team dedicated to these services and look forward to sharing enhancements, stay tuned!

Best,
Elizabeth Gill
Senior Customer Marketing Manager

Great Product

Aug 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Once you get everything set up this software makes things so easy. We cut our time spent on accounting and other record keeping in half right from the start. Everything from leasing to rent payments is pretty close to automated. They've thought of just about everything. And, if you have trouble or need some help, their customer service department is very helpful and patient.

Cons: The one big gripe I have is not with the software but with the company that handles the electronic funds transfers in and out of our bank accounts. There is no reason in this day and age that a simple funds transfer should take as long as it does to post or take so long for the transfer to bounce for insufficient funds.

Overall: Overall we are very happy we made the choice to switch to Buildium. The leasing process is easier, the rent collection process is easier and end of month accounting, bill pay and payments to owners is easier too.

Vendor Response

by Buildium on August 27, 2018

Hi Al,

Thank you so much for your review! We are currently reviewing our payments experience and have some exciting things planned. Someone from our product team will reach out to discuss your specific experience and share a preview!

Best,

The Buildium Team

Best customer support!

Apr 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate. Offers more functions than our company needs.

The awesome customer support is off the level of stars available.

Cons: Too many steps from recording a bill to printing the check.

When the 1099's were mailed out this year we had quite a few that were torn in the mailing process and returned to us as not being able to be delivered by the postal system as the address part was missing. Upon examining the 1099 I realized that there is a line that is perforated which evidently got caught in the postal machines making it very easy to tear. All of the ones that were torn were torn at that location.

Overall: Pretty happy with Buildium. It is a program that is fairly easy to navigate. I love the process for 1099's.

It was a bonus to have them emailed as well this year. When we have a problem we can call Buildium for help they stay with you on the phone and walk you through the whole process. You never feel like they don't care they always make sure they help you solve the problem before they hang up.

Buildium Software

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Buildium is very user and they have tutorials for quick reference if there is a function that you have never used or rarely use.

You can send emails to every tenant or owner through Buildium at one time with very little effort.

Overall one of the best designed programs out there for small property management owners.

They are continually improving the program because they listen to their customer base on ways to improve.

Cons: I do not have anything that I don't like.

Overall: Buildium allows management to totally transparent to the owners and tenants and allows management to be more active, responsive, transparent, and accountable.

Rental Owner clients get the benefit of real-time access to all of the details for all of the properties in your account. You can run dozens of customized financial reports and download to pdf (or print) and even export to Excel. You can also view and/or download copies of all invoices, lease documents, rent payments, owner draws, accounting journal entries and even maintenance tasks

Buildium for managing a Condominium Association

Oct 31, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using Buildium for 16 months. I'm a property manager for a condominium association comprised of 137 units. Over all, I'm extremely satisfied with the functionality and customer service of this resource.

I spend most of my time in the accounting module, recording payments from residents and issuing checks to our vendors. About half of our residents pay their monthly fees via direct deposit into our bank account. I've found two methods within Buildium that help to automate this process. Recurring transactions can be applied to the owner's account that are scheduled to occur on a specified date. A very convenient feature. However, I prefer to use an Excel spreadsheet to upload the transactions into Buildium, mostly because it allows me to verify that the bank has posted the transaction before I apply the payment to the owner's account. Either way, transactions can be processed in bulk saving lots of time.

The owner's account ledger has many robust features for entering charges, payments, issuing credits, refunds and handling late fees. The ledger can be viewed by transaction date or by account. The current ledger can be downloaded as a PDF in a manner of seconds. The downloaded ledger can only be viewed by transaction date. I would like the option to download the document using Account view.

Entering vendor invoices is convenient, and subsequent payment by check or ACH is a breeze. Vendor financials are organized in ledger format providing quick access to this information.

The other module that has become essential to our business is the Work Order section. Once entered, the work order is emailed to our handyman and all the information he needs is at his fingertips. Once completed, I received an automated email in return, and proceed to generate a bill to make sure the vendor is paid quickly.

Many other functions are made easy and convenient with Buildium. Bank reconciliations, budgets, report generation (Balance Sheet, Income Statement, etc), and delinquent accounts.

For managing a condominium association, Buildium's features are robust and well-designed. I don't tap into the other functions designed for rental properties and therefore can't offer any useful evaluation. But from my perspective, I wouldn't be able to manage this property without Buildium.

Great program for small and beginning companies

Aug 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use and the screen driven way of finding things. Easy to train new people on it. Their customer support is some of the best I have had to deal with and definitely better than many in the field. I have been using their program over 5 years and have seen the improvements keep on coming.

Cons: There are a few shortfalls in the program that you have to manually watch for so not to send out funds that have not cleared the bank yet. Online payments post as if they have cleared once they have been initiated and can be remitted to the owner by accident. You have to manually un-check them so they don't wire out.

Overall: Excellent. Even with the few items that can use improvement. This program is great for someone that has no property management program or those under 100 properties, it is probably one of the best for that size. That is the range I am in. I do property management bookkeeping consulting so I have looked at quite a few programs in use.

Ease of Use

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Buildium is user-friendly and easy to learn. It's got a nice look and gives you pretty much everything you want whether it's for rentals or homeowner associations. Customer service is easy to reach and I like that they can immediately see your screen and walk you through the problem without any additional interface. The payment portal seems to be easy for owners to use.

Cons: The accounting portion has some quirks that cause our accountant some frustrations, for instance she says there are some circular references that we are not able to correct, particularly in the "Pay Out Management Income" section.

Overall: We started with Buildium because we had both rentals and associations. We grew to have way more associations so we needed all the features that they had, plus we keep thinking of more. We now do our violations tracking through Buildium and more email blasts to association members. Certain boards will use the portal to access detailed reports.