# Page 11 | Buildium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Buildium the right Property Management solution for you? Explore 2230 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews --- Buildium 4.5 (2230) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 11 - Reviews of Buildium ## Showing most helpful reviews Showing 251-275 of 2230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Melonie S. Office Manager Real Estate Used the software for: 2+ years ### "Buildium fan" October 13, 2022 5.0 Excellent. Even when I share the things that could use improvement, they are very minor in the grand scheme of this software. It covers all the basics of property management & the support team has always been very responsive & helpful. When we express frustrations or make suggestions on how things could be tweaked to better serve our business, I feel like they genuinely listen and are constantly making progress to improve the software to fit out needs. Pros The ease of it. You do not have to be an experienced computer programmer to navigate this software. Cons There are a few limits that the software has that won't allow us to always use it in a way we would prefer. Review Source Response from RealPage October 17, 2022 Thanks for your review, Melonie. We pride ourselves on listening to our customers' feedback, so please keep any and all feedback coming! - Charlie EL Elaine L. Bookkeeper Real Estate Used the software for: 2+ years ### "Buildium, it works great!" June 29, 2021 5.0 Set up is fast and that was important because you can't just stop running the business to take the time to set up a software system. It simplified my bookkeeping to such an extent that I now have considerably more time to devote to the business. Pros It only took me 2 days part-time to lean how to use this software. While I normally really LOVE a printed User Manual (I'm old-school), the online Help available is very extensive and showed me what to do in every situation, so far. Setting up Properties, Owners, Leases and Tenants is remarkably simple and almost intuitive. Nicely done. Cons When I get the message (all the time) that says that an entry cannot be changed, I have to go to the original bill, deposit, etc. There needs to be a button that takes me there directly without having to go hunt for it. Reason for choosing Buildium A friend told me about and after reading online reviews (a lot of reviews), I didn't consider any other products. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) The learning curve for Rent Manager is too high and not enough online help is available. Review Source PS Priya S. Controller Accounting Used the software for: 1-2 years ### "Buildium Review" May 24, 2022 5.0 So far the integration has been great. We have not yet got any product update reports on the above mentioned issues. Pros Easy to use Quick and easy integration Great back up team Customer support is very effective Great functionality Effective and accurate financial reporting Cons HST Representation on the owner/tenant ledger is incorrect. We needed a work around which is not the most efficient way. The auto calculation of HST on charges is not available. understands the liability account charges on tenant/owner ledger as the liability to the respective owner/tenant. It could be a liability to government too like in the case of HST. The rent roll and recurring charges list in tenant lease section should provide per sq ft rates for rental properties. The automatic bank reconciliation has not worked at all as it was advertised during the sales calls. Reason for choosing Buildium Price, use friendly, automatic bank reconciliation (which has not worked sadly) Switched from [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Fuctionality Review Source Response from RealPage May 27, 2022 Hi Priya, We love hearing how much you like working with our customer care team! We recently introduced tax calculation for management fees, but we'd love to hear more about taxes for resident charges. Please use the "Suggest a feature" option in the Help & Support menu in your Buildium account to let us know more about what you're looking for. For auto reconciliation, please reach out to customer care and provide them with more details. - Charlie W. AM Allyson M. Assistant Property Manager Real Estate Used the software for: Less than 6 months ### "A Great Way To keep all of your Property Management needs organized" April 15, 2022 5.0 Before we were using Google Drive and kept track of everything with spread sheets. makes it easier to keep all of your information together in one spot. Buildium is very user friendly. A little confusing at first but once you grasp how they organize everything you will catch on very quickly. Pros This app is wonderful and really helps keep the tenants, leases, contact info, maintenance requests, leasing and listing, Property Management, Work Orders, finances everything to do with Property Management all in order. It’s a great way to keep your company organized. Cons I wish that there was a feature that we could have the list of tenants, like with outstanding balances, and when leases are close to being up etc. There’s a process, and I wish I could have a list of tenants with the check mark boxes beside them to mark off and keep track of each process. And even when I leave the page, and go else where in . When I come back to the list it is still the same as when I left it and I don’t have to start over. Just so I can keep track of which task and property I’ve already done for said task. For example: We have leases ending soon, I have to email each owner of each property to see if they want to do a rent increase or move out. This is where I would need my first check list of tenants I need to do this for. Then the next step is to create said rent increase notices or move out notices , this would be the second check list of tenants so that I can mark off and keep track of each step of the process and which tenants I’ve already completed the rent increase notices/move out notices for. I need this to be able to make separate lists that save even when I leave the page and go else where in Buildium. Right now there is a check box by each tenant, but it’s not really designed to keep track of what your doing because when I leave the page and come back my check marks are gone and I have to start over and try to remember which tenants I’ve already completed the process before. When dealing with tons of tenants this would make my job easier Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing Buildium We wanted a real system to keep organized as we grow our company. Also all the cool features like making templates for various documents /emails and being able to send them out to all 100 tenants if I need too all at the same time. That makes my life so much easier. Also keeps track of tenant payments and finances, you still have to do your part finance wise but it makes everything easier. Buildium makes everything to do with Property Management easier. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Because makes our job 100% easier, in every way. Review Source Response from RealPage April 20, 2022 Hi Allyson, Thanks for your review. I'm happy to see Buildium is helping you keep organized. While we don't currently have a checklist ability for your move-out or renewal process, you should be able to see the information you're looking for by running a Rent Roll report, which shows you most of the information you're looking for. You're also able to run Buildium in multiple tabs or windows at the same time, so you can keep the report open in one window, and navigate to any other page in a separate window. I recommend submitting this as a feature request by selecting the "Suggest a feature" option in the Help & Support menu in your Buildium account. Thanks again! - Charlie W MW Melinda W. Assitant Property Manager Real Estate Used the software for: 2+ years ### "Great Property Management software " January 11, 2022 4.0 Overall I am pleased with this product. The more I work with it the more I find I am able to do. Pros This software allows me to communicate efficiently with tenants and owners and to find information quickly when needed. I also love that it is always adding new features and updating existing. Cons I would like to be able to text owners the way that I can tenants. I would also like to be able to do the owner PM agreements as well. Sometimes I need to add an addendum so it would be nice to be able to add documents to be signed as needed. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Buildium We did not have enough properties to use Appfolio Review Source Response from RealPage January 20, 2022 Hi Melinda! Thank you for your honest feedback. Texting rental owners, collecting digital signatures for other documents, and mid-lease document signing are all things our developers are looking into. You can add your voice to the chorus of people who have requested these features by clicking "Suggest a feature" in the Help & Support menu in your Buildium account. From there, you can search for features you're looking for and add your vote to them. If the feature you're looking for hasn't already been suggested, you can submit it and other Buildium users can add their vote to it. In the meantime, stay tuned as updates to these services and more are launched! - Charlie W CR Charles R. Business Manager Real Estate Used the software for: 6-12 months ### "A great choice for property rentals (with a few limits)" January 28, 2022 4.0 Overall, I am very happy that I've made the switch to . While there was a small learning curve (as expected), the training we received was excellent. While there are a few limitations to the software for my business model, it works and we've been able to adapt our processes easily to fit Buildium's work flow. As with any accounting software package, it may not be able to do everything your business requires, but it does work and it does work well. Pros All in all, this software works great, and is very stable. The process flow is intuitive and simple, but as with every software, has it own unique quirks. Once you get the process flow down, it does pretty much everything you could want a property rental software to do. This software is more directed at either individual landlords, or property rental companies who rent other people's property. If you're a company who self-owns a group of properties, just know functionally the software works great, but some of the reporting options and budget options won't fit that business model exactly. The functionality is there, and it works well. Incoming payment processing, and the automatic tracking of it works really well, and the multiple payment options are great for my customers. Moving from a traditional quickbooks-style accounting software to the online system, has been great. The functionality to log-in from anywhere (including mobile) to access the system is a huge improvement, and allowing multiple users to log-in at the same time is great. A bunch of the manual entry and accounting minutia that I experienced before has been removed from my plate. Cons From my customer's perspective, there are two main short comings of the software package. The first is the mobile app -- I'm told its slow and clunky to use. The general consensus of my customers is the web portal is superior and much easier to use. The second is the length of time a financial transaction takes. The transaction time for a credit card payment is typically end of day or next business day (not an instant charge), and an ACH is typically 2 business days to pull (so a customer can initiate the payment Friday, but not have money removed from their account until Tuesday.) From the business/accounting side, while all the data is there in , you can't do much easily with that data. The reporting side is very limited. While there are roughly about 20 reports built into Buildium, they are limited. There are the obvious Balance Sheet, P&L, Delinquent Customers, etc. reports -- it's pretty much limited to those built in reports. Getting data out of Buildium to play with in Excel is difficult, and the lack of reporting options can be disappointing. As stated before, the reporting and budgeting options in this software lends itself well to looking at houses at an individual level, but if you're a company who self-owns many properties - you won't be able to budget along the traditional company level -- all budgets are locked to specific houses. Money Transfer Times - money transfer is moderatel slow - 2-3 days for Credit/ACH, 5 bus days for Retail Review Source Response from RealPage January 31, 2022 Hi Charles, Thanks for writing your honest review! We're glad that you're having a great experience, and that you're happy with the training you received. It's clear that data for reporting is important to you. We are always working on ways to improve upon our reports, and we could always use feedback on how they can be more useful. You can submit a feature request through the Help & Support menu in your Buildium account. - Charlie W DR Donald R. Accountant Real Estate Used the software for: 2+ years ### "Buildium is Fantastic" June 24, 2021 5.0 has given us the tools to streamline our processes and make daily tasks easy. The online software makes it accessible no matter where the staff are located so that work orders, rent input, communications, etc. can be handled in real-time and on the spot. Everything from leases to lease renewals, maintenance requests to inspections are all in one spot, easily accessible. No more paper files to thumb through. The administration of property management has never been such a breeze. Pros As an accountant, the accounting features are awesome. Online payments make tracking incoming rents easier since there is less leg work. You can setup priorities on how payments are applied. The program is easy to use and to navigate. provides tutorials that are great training tools for new and even experienced users. Buildium was easy to setup and integrate into our company. Cons I have yet to find any complaints with 's program. There are continuing to improve and add features on a quarterly basis. There were no issues switching to this software from our previous system. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Buildium Like us, was growing their business and it felt more personable then the other software options. Review Source MK Megan K. Executive Assistant Real Estate Used the software for: 1-2 years ### "Amazing Software!!" November 29, 2021 4.0 Great software, definitely a work in progress, however, it's getting to the end where things are getting refined and polished to be one of the best out there! Pros The ability to organize everything. Notes and files, communications and ledgers; it's all super fantastic and helpful. Cons Needs more ways to sort properties, like HOA communities, utilities, even a map section for all of the properties we manage would be awesome. More customization essentially. For tenants pages, Summary Pages, Etc. Maybe some more integrations as well. Alternatives considered [BoldTrail Back Office](https://www.capterra.com/p/171321/BoldTrail-Back-Office/)[Gmail](https://www.capterra.com/p/202338/Gmail/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing Buildium These other services go more in-depth with what we need as a company. Review Source Response from RealPage December 30, 2021 Hi Megan, Thanks for your review. For sorting properties, have you considered using the Groups feature? This allows you to create your own custom groups that have only the properties you want in them. https://support.buildium.com/hc/en-us/articles/204375373-Groups Our customer care team is also available to help you with this and any other questions you have. - Charlie W Aaron S. Manager Real Estate Used the software for: 2+ years ### "Best property management software for the price" June 29, 2022 5.0 Reporting is important and lets you know who owes how much and what bills need to be paid. It simplifies the bookkeeping aspect and gives accurate accounting if used properly. Really enjoy having a dashboard with all critical information at my fingertips. Pros is packed with features to streamline property management and cashflow. There is no better way to accept tenant payments and pay vendors online with the click of a few buttons. Once we got our tenants and vendors using the payment portal, we drastically reduced time spent on processing paper bills and checks. There are so many ways to automate tasks and save time. Cons I'm hoping that the developers add the "Duplicate Invoice" feature in the Bills module. This would save a lot of time when entering several bills at once. Setup is difficult but key to make the software work for you. Alternatives considered [Propertyware](https://www.capterra.com/p/25491/Propertyware/)[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing Buildium Price and familiarity with the product. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) More features and better software for managing 50-100 properties. Review Source Response from RealPage June 30, 2022 Hi Aaron, Thanks for your feedback and excellent suggestion about making duplicate bills! Did you know you can submit suggestions like this directly to our developers? If you haven't already, navigate to the "Suggest a feature" option in the Help & Support menu in your Buildium account. - Charlie CC Cindy C. Operations Manager Real Estate Used the software for: 2+ years ### "Best move i have made to automate my rental management - Tired Landlord!" January 26, 2023 5.0 I feel it took my automation to a new level - making all my tasks much easier. I often tell fellow landlords if they don't have a software for managing their properties, they should definitely try out! Pros My husband who is very picky has really liked the accounting management he is able to achieve with . I take care of the maintenance portion and really appreciate that the tenants can put their repair request into the portal with pictures. From there, i can create a work order to send to a vendor/handyman and easily attach the photos, plus it will include the tenants contact info for their convenience - and mine!! Cons I miss that it doesnt send a text alert to my phone when a request for maintenance is entered, and it only does emails to the handyman. However, the ap has notifications, and i recently found a widget that i can put on my home screen and see incoming request...plus if i scroll down, it even has the previous ones so i can easily go right to it to update it. So, i give them a pass on no texts at this point! Review Source MD Monique D. Community Association Manager Real Estate Used the software for: 2+ years ### "The Cadillac of HOA/Condo/Property Management" August 24, 2018 5.0 I have searched far and wide and is the best available for HOA/property management. I use it for all my monthly paying accounts, and find that the professional statements which are easily generated make managing the finances uncomplicated. Overall, Buildium is super customer friendly and has always met my expectations in the five years that I have been with them. Pros This software is mandatory if you have monthly payments for properties. It accepts EFT/Debit/Credit Cards and has a very user friendly approach to keeping financial records on individual homeowners in perfect shape. They also allow easy access for homeowners to both their own account and payments, and to governing documents, minutes, etc at any time. Imputing the payments and checks etc is easy and personalizing the accounting categories to fit your business is a snap. It pulls up a roster of homeowners and when someone moves out, changing out the account name takes seconds instead of laborious work in other spreadsheets etc. The to-do tasks list is very helpful for sharing among a busy office. In a vs spreadsheet choice, I would pick Buildium every time for accuracy, professionalism and most importantly ease of use. I pull down a list and print up invoices from many time periods, and to email the late invoices, is simply a matter of 2 seconds to pull up the right file and hit the correct button. Cons The non-bending method of making payments - where they require the vendor to log in and invoice directly vs just allowing me to make quick payments to say the lawn guy or other vendors who wouldn't know a computer if it smacked them in the face. I do not use this portion of the software. I have also asked them repeatedly to sell a 'lite' version of the subscription. One where they charge less for seasonal payments. I have several HOAs that only pay once a year, and can't use because it is cost prohibitive to have an account open for 12 months that only has one payment per year. They need to have a Florida/AZ/Seasonal version at a lower rate that has limited payments. Review Source Response from RealPage August 27, 2018 Hi Monique, Thank you so much for your review! We're so thrilled we've been able to help meet a lot of your management needs over the past 5 years. We've made a note of your feedback regarding vendor payments and Buildium "Lite", and will pass it along to our product team! Best, The Buildium Team MG Monica G. Property Management / Business Development Real Estate Used the software for: 2+ years ### "Manageable Software" November 15, 2021 5.0 I've been a user for 5 yrs.. one year longer than in PM. It's been a great learning experience and have appreciated the improvements coming together. Compared to other software I've seen, it's very user friendly Pros Ease of use Everything in one place All the great apps to compliment Cons Document additions to bills (like multiple bills to one vendor) More global settings like allowing tenants to view documents Alternatives considered [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Reason for choosing Buildium YOU'RE FROM BOSTON! (I'm originally a New Englander) The onboarding was awesome...I'd love this service to be available for training (one on one via Zoom) Review Source BA Bill A. CEO Real Estate Used the software for: 2+ years ### "BK Homes Management review. " June 24, 2021 3.0 Payment tracking and basic property management. Pros Payment incoming and outgoing ease of use. Cons Ease of use! Not user friendly, you need a simplistic view with tutorials or Q&A links directly to the source... Reason for choosing Buildium Referral and price. Review Source GF Gary F. CFO Real Estate Used the software for: 2+ years ### "Review" June 4, 2021 3.0 Overall to date after use of this product for 3+ years or so, it has been positive and for the most part appreciated. However, I would suggest being cautious and calculating when considering the new module roll outs vs their related cost increases for users especially considering the user demographics of the product as currently has a solid thing going right now in terms of their appreciation and overall responsiveness in terms of product module updates/new feature rollouts in response to their immediate user's feedback and needs in running their businesses. Pros Initially, its low cost and welcoming feel towards the smaller property management and investor teams which given all the recent price increases that has slowly faded and now feels almost as if price targeting is trending similar to Appfolio which was the primary reason we initially chose vs Appfolio upon start up. That said, I still do love the open request and feedback solicitation from the Buildium users in terms of specific function and modules we are looking for/need for running our business in addition to the pretty timely and mostly appropriate implementation of those related requests/updates requested by the users. Last of all being the remote Check printing feature that was recently rolled out within the past year or so as that was a complete game changer in terms of time savings on investors parts. Cons Still feed as if the different key modules of are too scattered about and not as either user friendly as needed and most significantly how those same critical modules do not do the best of jobs of being interconnected in the sense of communicating with one another to make processes streamlined and just less redundant throughout the Buildium suite overall. For example, there still could be plenty of improvement between the Rent Roll and Expiring Leases modules in addition to the same being said for the overall Accounting/Financial reporting modules themselves as those 2 specifically could use some vast improvements to help make them much more robust and professional. Review Source JY Jill Y. Director of Operations Real Estate Used the software for: 2+ years ### "Robust Options if Correctly Onboarded" January 20, 2022 5.0 The more I understand , the more I appreciate its features. The accounting features could be powerful if we had quality training. Pros I like the ever-expanding features. The accounting and property management aspects of this software, combined, could be robust. Cons Unfortunately, this company really needed an account representative to help guide the accounting setup. We cannot use the in-depth accounting reports because the accounting was not setup correctly years ago. Additionally, we would like to see easy statistics such as vacancy rate. However, it is hard to get an accurate count since some properties that are empty are going through renovation, and there is no way to distinguish this. Reason for choosing Buildium Don't know (wasn't with the company during the purchase) Review Source JD Jenifer D. Market & Property Integrations Specialist Real Estate Used the software for: 1-2 years ### "Buildium will Build Your Business" October 24, 2023 5.0 Fabulous! continual improvement towards excellence. Love the collaborators option recently added to tasks, as well as online bill approval Pros accounting is great - excellent reporting capabilities, resident portal is excellent value, task and work order management is streamlined and logical Cons mobile app is limited, browser is not mobile optimized, don't care for the files upload categories and would like a "custom" violation option Reason for choosing Buildium More custom options, resident portal accounts, excellent financials reporting Review Source Response from RealPage November 1, 2023 Thanks for your review, Jenifer! We love seeing how helpful Buildium has been for you. For the things like the mobile app, file uploads, etc, please let our developers know your suggestions on how we can improve those areas by going to the "Suggest a feature" in your Help & Support menu. Thanks again! - Charlie Kari B. Property Management Software Consultant Real Estate Used the software for: 2+ years ### "Buildium is Easy to Use- always" August 27, 2018 5.0 I train multiple users of to use it, help fix issues as they occur. Buildium makes it very easy to do and explain. I use it everyday doing the books in full for several accounts. I never cringe when investigating accounts for other peoples' errors because Buildium is so clear. Pros \*Ease of use cannot be overstated \*Screen aren't overly "busy" and the fonts are easily read, layout is obvious \*Accuracy and flexibility to make all accounting coherent and easy to explain to brokers/owners \*Reports generate quickly and while viewable on the screen can zero in on specific transactions, with interactive links \*Ability to email individual reports or export in a variety of printing styles \*Bank reconciliation and tie-out cash to properties and owners and company is simple \*Communications have improved a lot in the past year - SMS tracking communication with tenants is much better. \* banking window is AWESOME Being able to select by property and dates... Wonderful!! Cons \*Reporting fails - prints two pages when unnecessary, waste of paper, most people want one pagers - inability to email all owners their statements to each owner all at once. Can email individual reports only. Can't select properties on the fly- have to create a printing Group first. \*Email addresses in owner and tenant records still tried to jump outside of instead of taking you to a simplified email interface within for tracked communications. Sometimes it's a little clunky navigating back and forth to common areas like between lease and property \*Inability to produce a Invoice to the owner for reimbursing the broker/property manager or other vendors as needed. Owner statement doesn't reflect bills for the property entered but not yet paid. Review Source Yonathan C. Real estate Agent Real Estate Used the software for: 1-2 years ### "Tracking is critical to your business succcess" June 13, 2024 5.0 So far is great, I plant to continue to use this app more often Pros Easy to use, and tasks are easy to assing Cons no apps on the app store or Android store Review Source Response from RealPage June 27, 2024 Hi Yonathan! Thanks for your review. The good news is that we do indeed have an app on both the App Store AND the Google Play store. Property Managers and Rental Owners can use the Buildium app. Simply search for Buildium, and you should see the familiar white and green Buildium logo. We also have direct links to the app in our support article: https://help.buildium.com/hc/s/article/Mobile-App Hope that helps! LJ Linda J. Admin Asst Real Estate Used the software for: 2+ years ### "Buildium for Property Mangement" June 18, 2024 5.0 It is a very good property manage3ment tool. Pros is very user friendly and provides owner access 24/7/365 which is vital. Cons Multiple screens to get needed information, i.e. applicant email was removed from list of new applicants. Application must be opened to get contact information. Ability to copy email addresses from screen to send email outside system was removed. Most cons would be slanted toward my personal usage requirements of the product. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Not user friendly. Difficult to use and one needed accounting degree to understand how to use. Review Source DF Darren F. Owner Real Estate Used the software for: 1-2 years ### "Pro's and Con's 22 month customer" February 15, 2020 3.0 It is not a five star product because of the support they "don't give. The support staff are educators not problem solvers. The software is cheaper than the competitors and it works well. I would buy it again, but that doesn't mean they shouldn't fix the problems. Pros When you call support you do not have to wait on hold, they will call you back. Reporting is very nice. The system actually works. Price is fair. Cons Release communication: When the release breaks something and the accounts get messed up (like they did a upgrade for lease renewals that had a bug where the leases did not renew with the correct rent amount), the communication is horrible and they fix the problem going forward but not the messed up accounts. Phone support is lacking. When the error cannot be resolved immediately (by telling me what i did wrong), they rarely if ever follow up on the ticket. I don't know how they monitor their open tickets. One fellow did not even create a ticket, so after 1 week of waiting I called back to find out I had to start over. Then I waited another week and called back for a status, and there was no status -- still waiting 2 weeks in. When they have a problem to investigate, they do very poorly. Lastly, if you accept ACH or credit/ debit card payments and any item is disputed. the only way to communicate with them is via email. They will not verbally tell you anything. You initially get 7 days to provide evidence of a valid charge. After that the dispute remains on your account until it is re-credited to you account or nothing happens, and I mean nothing. In this case your evidence doesnt matter the charge back stands, doesn't notify you at all. They tell you it can take 4 months for a response and during that time the only way you know if it is settled is to EMAIL them. Reason for choosing Buildium Price and ease of use for payment collection. Review Source Response from RealPage April 1, 2020 Hi Darren, Thanks for your honest feedback about release communication. Our team is working hard to improve on communication for all our releases, including monthly product emails and in-app messaging. I've passed your feedback on support follow-up to the manager of that team. This is not the experience we want our customers to have, and we thank you for letting us know about what you've encountered. Best, The Buildium Team PJ Pamela J. Property Manager Real Estate Used the software for: 2+ years ### "We have been using Buildium for just over two years now and I could not love it more!" February 2, 2018 5.0 I had been using a DOS based management program for nearly 20 years and had to go online due to the changes in technology. It was a very stressful time trying to find a program that could do what we needed and was affordable and that I could manage on my own. has been the answer. We LOVE the online payment option for our tenants and landlord. We LOVE all the reports and the way the accounting process is set up. Most of all, we LOVE the excellent customer support we recieve from the Buildium team. The whole experience has been outstanding. Pros The customer service is OUTSTANDING! There is no way to be able to solve all the problems of transitioning to a new program on your own; I tried that with another program, using the excellent documentation they had provided but was never able to overcome some of the posting problems I encountered. I ended up frustrated and stressed out from being unable to understand how the program wanted me to do things. However, when I ran into any problem with the program, all I have to do is submit a support ticket. I normally recieve an answer back within 24 hours. If it is a serious problem, I call customer service and I am ALWAYS able to reach a LIVE, FRIENDLY, American speaking Specialist that is able to see what my program is doing and walk me through the problem to the point that I can manage it and they always explain what is going on so I can understand it!! It is the absolute best program I have ever used, in any field, in my entire 40 year career in Property Management! And they are constantly updating the program and making it better! I don't think I have ever been happier with a buying decision in my life. I highly recommend this program and company to anyone who is going to be managing real estate. Cons The ONLY thing I can think of that I don't like about this program is that one of the report sorts I use is done by the owner first name, instead of last name and the security depsoit breakdown report is done by Owner name, instead of the Tenant Name. Other than that, I can not think of a single thing to complain about. It is a great company! Review Source Response from RealPage February 6, 2018 Hi Pamela, Thank you for leaving your review. Your opinion is invaluable to us and we're so pleased to hear about your positive experience with Buildium! Best, Elizabeth Gill Senior Customer Marketing Manager EL Eva L. Broker Real Estate Used the software for: 1-2 years ### "Buildium " June 10, 2023 5.0 ITs been great planned to get more into the program sure it can do more. Pros Love everything about such as the retail payment option, the owner ach payments, the general ledger, and the dashboard for easy navigation. IT's like you can put into automations. Cons I haven't ran into anything I haven't liked yet. Review Source RV Robert V. Chief of Operations Commercial Real Estate Used the software for: 2+ years ### "Partnership" June 29, 2021 4.0 I worked for a property management company that used Rent Manager, which I thought was a better product. We came very close to switching to Appfolio because they offer a water utility chargeback and invoicing as part of their package. I've also had a hard time understanding the relationship between Real Page and . The sales people at Real Page don't understand their connection with Buildium. Buildium also doesn't offer a payroll package. Pros I suppose the dash board showing past due balances, expiring leases and activity of recent attempts to work with past due tenants. Cons That suddenly processes that you relied on suddenly stop working and tech support doesn't know why something doesn't work and they never get back to you with an answer other than that 'we're aware of the problem and we're looking into it." The search feature doesn't work as well as it used to. Reason for choosing Buildium Unknown Review Source TZ Tony Z. Owner Real Estate Used the software for: 2+ years ### "Poor Website" January 23, 2023 4.0 Software it great, easy to use and navigate. Website is not great and limited in customizing or changing. Pros Easy of use from the user end. What I like about the company is the always are trying to improve in areas that need it. Cons I don't like the website. It looks old and not professional. Other software companies allow the use the ability to have a website made for them for a cost and does not. As my company has grown it would be nice to show how we are professional and a good management company with a modern more professional website. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Buildium At the time cost. I was ok not having a good website at the time cause we needed better software. But the competition offer better looking websites even at that time. Switched from [Tenant File Property Management Software](https://www.capterra.com/p/37269/TENANT-File/) Payments online, user login for remote locations not just office. Review Source Response from RealPage January 27, 2023 Thanks for such a thorough and thoughtful review! We love to see that you are finding the software easy to both use and navigate. Did you know that our new Buildium Marketplace now has an integration with goodjuju, a service that can build you a modern website complete with SEO optimization, mobile-ready designs, and more? To learn more about goodjuju as well as many other partnerships, sign into your Buildium account and go to Integrations > Marketplace. Hope that helps! - Charlie AM Adriana M. Operations Manager Real Estate Used the software for: Less than 6 months ### "Good Option to Explore" December 2, 2021 4.0 The company's overall experience was very positive. gives us the flexibility to control the company's finances, leases, tenants and properties in one place. Once you learn how to navigate, it allows controlling almost all property management processes. It still has room to adapt to Canadian companies and integrate with local apps/companies. Pros Flexible, intuitive and have all information about leases, properties, tenants and owner well organized. The e-pay feature makes transfers and payments easy to control. It has an incredible amount of reports to explore and robust accounting and financial modules. gives great help to transfer data from the old system to their system. Cons The implementation/transition to this software was difficult and time-consuming. It required time to familiarize and adapt the system to the company's processes. The initial training was a system general overview, not enough to understand it deeply. Review Source Response from RealPage December 30, 2021 Thanks so much for your honest review, Adriana! Happy new year! - Charlie W ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.