# Page 12 | Buildium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Buildium the right Property Management solution for you? Explore 2205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews --- Buildium 4.5 (2205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 12 - Reviews of Buildium ## Showing most helpful reviews Showing 276-300 of 2205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KH Karen H. President of the HOA Non-Profit Organization Management Used the software for: 1-2 years ### "Best investment of our HOA" June 4, 2019 5.0 Bookkeeping and reports are easy to enter and pull. Reconciliations are flawless. When I figured out that we could save documents/invoices by entering all outgoing payments as bills first, it was GREAT! The approval process is really good for checks and balances in our management of the community. One of the issues that I believe will be solved in the next 10 years is that some of our most elderly residents (usually those in their 80's) don't like portals and believe that their information will not be secure. Younger residents don't seem to have the same issues (by younger I mean anyone under 80). In 2017, when we took over management from a management company, we had a treasurer who wanted to do accounting and tracking with spreadsheets and was literally afraid of online software. He was over 80. Because of the time it takes to manage a community as a volunteer, it is usual to have elder individuals involved in boards and committees. We have it down to a handful of those who refuse to go to their portals. Lastly, my request to have an online process for architectural control does not seem to have gotten to the front of the line. It would be so beneficial for us to have that to be able to streamline another process for self-management. Pros Buildium has been great for our resident managed HOA. We did a thorough vetting job in choosing our management software, and it has lived up to what we hoped for. The books are right there, and we can allow anyone to see all that is going on at any time. Board members and volunteers have different levels of access, and that has made it easy for reporting. Resident portals are great, and the communication is easy. Cons Size of documents/invoices you can is smaller than needed, so I often have to split documents into parts which is annoying. The email took doesn't allow cut and paste of a pdf into the body of text. I always have to send our newsletter as an attachment. Sometimes q & a does not answer my questions for simple things -- such as, I misspelled the name of a new owner, and it took me 30 minutes to figure out how to correct, because there was no answer provided in q & a. My biggest "complaint" would be that this is rental focused in some regard, and we have no tenants. We only have owners, and residents sometimes tell us they are confused by the things that say "tenants" or refer to rentals. Review Source AF Alex F. Manager Real Estate Used the software for: Less than 6 months ### "Database need improve" March 24, 2022 4.0 Buldium likes other software company, they did some things very good, some needs improve. They have good customer support team and some good ideas, but Buidium should understand that they need stronger programmers to improve the database. We will stay here for couple years and growing with them and see what they can change and improve. Pros lease and most financial parts, also task management. Cons Database. This software doesn't have "back" or "return" key. The data of each page not connect with each others well. Buildium built a good building, a lot rooms inside, but when you tried to from one room to other, you would have to go outside first. Reason for choosing Buildium we googled "property management software", and read the reviews and picked up the Buildium. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Our company is growing and need professional management software to help us. Review Source Response from RealPage March 28, 2022 Hi Alex, We appreciate your feedback. Could you provide more insight about your Cons? Particularly around your back and return, and the data from each page not connecting with each other? Better yet, could you reach out to customer care to detail what you're running into, and they might be able to provide more insight for you? - Charlie W BF Brad F. Owner Operator Real Estate Used the software for: 2+ years ### "A robust operations platform that saves time and money" October 30, 2023 5.0 Great! Customer service has always been helpful, and the tool is very stable. Pros Rent tracking and customizable late fee policies, leasing/advertising tools, renewal countdowns, and work orders are among my favorite tools within Buidium. Cons The reporting features (especially ePay reports to reconcile credit card transaction costs on a per-property basis) are not 100% clear or intuitive. I would like to see some community best practices for various reports. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reason for choosing Buildium Product functionality, user experience design, and pricing. Review Source Response from RealPage November 1, 2023 Looks like Buildium has been a big help to your business, and it's great to see! As for reports best practices, you should check out the Blog page on Buildium.com. You'll find a whole host of posts that may have just the information you're looking for! Thanks for your review, Brad! BJ Bob J. Self-Employed Realtor and Investor Real Estate Used the software for: 2+ years ### "Great cloud-based accounting software for rental property management" February 22, 2022 5.0 We use Buildium to manage the financial accounting Profit/Loss status for 16 residential rental properties. Pros Ability to manage property accounting G/L and Financial Statements at the individual property level and at the consolidated level for all rental properties. Cons We have used Buildium for 4-5 years to manage the financial accounting responsibilities of 16 residential rental properties. We are aware Buildium can handle many more aspects of rental property maintenance such as tenant portals, online payments, lease applications and management, vendor management, etc., but we have not yet graduated into these features. Reason for choosing Buildium Ease of use to setup each individual rental property in Buildium using a common chart of accounts for all properties. Peace of mind of investing in a cloud-based product to prevent loss of data and information due to physical computer harddrive crash or computer theft that would result in loss of all previously recorded accounting info. Review Source Response from RealPage March 3, 2022 Thanks so much for your review, Bob! Here's to many more years of success together! - Charlie W KH Kayvon H. owner Real Estate Used the software for: 2+ years ### "Read this before making the mistake we did !" November 3, 2016 1.0 This is the 2nd review we have posted on lack of customer services and the unwillingness of this company to assist their clients. Instead of writing a descriptive review we have decided that we will just copy and past section from the last email communication with the companies supposed "Stevie Award Winning" Customer "dis-service rep" Jeana Pndelli. You as the consumer should decide if you would want to be treats as "low priority" based on the below email. Client: 9/27 "Hi Jeana, I have brought this issue up with everyone from call in support up to you now. When you go into reports to search for a budget the drop down menu does not let you narrow down by typing in a letter. Therefore, we have to go through the entire list of all the properties to find the budget we need. Most all other drop downs in Buildium let you narrow down. Why not this one? " Buildium Response: 9/27 "The "budget vs actuals" report still has legacy coding on the back-end which does not allow you to search within the property field. It has been a while since we updated this feature/report which is why the older coding still exists. I can bring this to our level two support team's attention as I agree each report parameters page should be consistent." Client: 9/27 "Thanks but just so you know this was already sent to your level two about a year ago when I brought it up. Not sure why it takes so long to fix issues. " Client: 10/11 What the status on fixing this issue. Last you said you sent it to level two. When will it be fixed? This is an extremely time wasting glitch to have during budget season! Buildium Response: 10/11 I just checked on the status of this with our level two team. They let me know it was sent up to our engineers and developers. We don't currently have an estimated time frame for when this change will be made Client: 10/11 So we don't know if it will be a few weeks or a few years? Buildium: 10/12 I can't give a time frame for when this will be changed since it's been sent up as a lower priority item. I'll send you an update by 10/28 Client: 10/31 10/28 has passed. Buildium: 11/1 I spoke with the product manager in charge of this feature last week and he let me know it's still in low priority status but he hopes to have the redesign done as soon as possible some time this year. However, we can't give a definitive time frame just yet since lower priority items often get bumped lower for higher priority bugs. Pros Nothing really. Cons Lack of customer service. Armature accounting and reports. Unwillingness to listen to their clients. Horrendous file management system. Not for HOA management . Review Source KH Kayla H. Director of WPN Housing Operations Higher Education Used the software for: 2+ years ### "Not best for the Greek industry" April 21, 2022 3.0 Would like to see better integration with HappyCo Inspections into Buildium. WOuld like to see kinks with HelloSign transition better worked out. Kinks with the Rent page are a regular frustration causing extra work. Pros Transition to HelloSign has been mostly positive. Cons Some financial reports are really off and don't lead with an accountant or auditors mindset which causes a lot of extra work on our team. Reason for choosing Buildium Would likely transition to Revela if we didn't want to have to deal with adjusting to a whole new system again. Review Source Response from RealPage April 28, 2022 Hi Kayla, Thanks for your feedback. We are rolling out planned enhancements to the HelloSign over the upcoming weeks and months, as well as improvements based on customer feedback like yours. Please reach out to customer care for any accounting issues you are facing. They should be able to take a look and see if there's anything that can be done to prevent recurring problems with your reports. - Charlie W LZ Luminita Z. Controller Real Estate Used the software for: 2+ years ### "Poor Customer Service" April 8, 2024 2.0 Pros Friendly interface and good functionality overall. Cons The Customer Service is VERY POOR - tickets get generated but not followed up on. You have to call multiple times because you get to speak to untrained and unexperienced people who are very limited in their action to solve an issue. Our business was in put in serious jeopardy due to Buildium's decision to put a hold on our bank account due to incompetencies of underwriting team of verifying basic information as an SSN - we had to wait a week to get the funds released when finally (after 3 years of service) they were able to run a basic background check on us to confirm that everything was in order. Very poor business decision on Buildium's side.... Be very careful when trusting a company like Buildium run your customer finances in this manner..... Very disappointing and unprofessional!!! Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) poor customer services and gross incompetencies of their back office Review Source RK Rachel K. Manager Real Estate Used the software for: 2+ years ### "Love the System but It's not Perfect" January 17, 2023 4.0 I've been very happy with Buildium. It's all inclusive and I don't need other software to run the business (other than google drive and email!). I do wish they would do better at supporting financial recording for EFTs. However, they are constantly making upgrades and I feel heard as a customer. I'm confident the software will continue to improve as time goes on. Pros I love that it has so many functions and is constantly being improved. The help sections and customer support are the best I've ever encountered. I love the lease renewal work flow which makes my job so much easier. The tenant and owner portals are a wonderful resource that allows clients to help themselves before contacting me. Cons This system is really set up to support people who use checks. We do not. We do everything by EFT and because of that we have to do a lot of work arounds to record things in Buildium. It's not ideal and sometimes becomes complicated. Review Source JD Jenna D. Property Manager / REALTOR Real Estate Used the software for: 2+ years ### "Great for a startup or simple management company" August 26, 2019 5.0 Again this is really simple and great for the amount of money but Id love to see more improvements more often. I enjoy using the program and do find it be most of what I need. Pros Love how simple this is to use! I personally didnt have a big bookkeeping/accounting background so setting up, implementing and using this was much easier than other software that is for more of an advanced user. Tenant messaging is great! Love the use of resident website. Cons Wish I could do more with the tenant emails, notices. I have to use a third party to get really cool looking emails/notices. You cant even really put in a image which would be helpful. Reports are customizable enough. As we are all different I would love to have more options for the reports not just on what info they show, or filter out but the actual width of columns, etc. I dont like to export to spreadsheet then edit. More ability to communicate with all parties on a work order, right now you can only update by checking tenant or owner. Would love to be able to send messages to vendors separate from tenants/owners. Also hate having to make a task then work order, it should really be just a work order. Then you can create a task for other things. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Reason for choosing Buildium Price and simplicity. On boarding for both is a long process and they charge (which is crazy). Buildium was setup quickly, then we added the extra services. It was really easy to set up and is still very simple to use. Review Source Response from RealPage August 27, 2019 Hi Jenna, Thanks so much for taking the time to leave us a review! We've noted your feedback on emails, reports, and work order communications, and will be passing them along to the appropriate product teams. Thanks again for the review! Best, The Buildium Team VR Verified Reviewer Principal Used the software for: 2+ years ### "Buildium has made our job harder not easier. So many problems hard to explain all of them." January 23, 2018 1.0 none. our job is harder with the software than without it. Not worth the money. Your platform is so inflexible that minor adjustments are a major hurdle. Recently I used your 1099 feature and find out that you dont efile with the states and even worse you dont provide or send us copies of the 1099's to file with the state. Your system is not designed to make the PM job easier but rather line your pockets. I cant tell you how many pages on your site say OOOOPS! You must know by now that your platform is poorly designed. Pros Epay is the only feature that is worth mentioning. However, with that said once a payment is made if it is made prior to the posting of the charge you had better know the Buildium accounting method and know how to withhold deposits make new charges and completely review every account in your ledger to make sure the charges get posted. The system should automatically know how and when to post these payments . Bad Accounting Design! Cons Everything else! the software has failed our company in the accounting module, the maintenance module, and lately the 1099 feature is worthless. They dont even send you a usable copy of what was filed. Constantly have to look at search results that say OOOPS! That is unacceptable . Cant do payroll, cant use a credit card without double entry, Cant ever get ahold of customer service. Rarely return calls the same day. Although to their credit the representatives are patient and understanding to the weaknesses of the system often sharing the same frustration and anxt. Review Source Tom M. Owner Used the software for: 2+ years ### "Staff has been excellent. Software is very good. I like that they listen and will add features!" January 24, 2018 5.0 Saves time and allows better communication with tenants Pros Ease of use. Very intuitive design. It is customized for Property Management and for rental owners. Cons Their are a few functionality items that I would like to see added. I do understand that it is not efficient to add a feature based on only a few people requesting it. The reset password link to tenants needs to be looked at. When you reset a tenant password, the link expires after 10-15 minutes. That pretty much means you have to be on the phone with them to make sure they are in front of a computer when you reset. However, most of our requests for a reset come via e-mail and when we respond and do the rest, we can not guarantee the end user is going to take action right away. I understand security, but a 24 hour expiration on a password reset would be more reasonable. Security-wise,...if someone hacks into a tenant user account the only thing they can really do is post a work order or pay the persons rent for them. Hacker has no reason to get into someones Tenant account so no need for such short time frame on password reset procedures. Review Source Response from RealPage January 29, 2018 Hi Tom, Thank you for your feedback. We appreciate you taking the time to share your thoughts! In regards to your comments around password reset timing, we realize this can be inconvenient and are actively working on a solution so tenants can request a new password after expiration without needing to contact their property manager. Stay tuned for an update. Thank you again for your honest feedback! BW Brenton W. Bookkeeper Accounting Used the software for: 2+ years ### "Great and Easy Product" August 30, 2021 5.0 I still keep recommending this to new clients. This is great for full use property management. With rental owners, I only use the tenant side of things. As a bookkeeper, quickbooks is a much faster way of the day to day finances. Balance sheet accts in buildium don't have the features you need to track properly for assets and liabilities. Just track the tenants and journal entry in the activity at month end into quickbooks. It's easy and perfect. Buildium reports help. Pros From uploading properties and tenants to everyday use, this software is great. Tracking tenants, maintenance and bank accounts are easy. Cons There are some behind the scenes programming that could make this run smoother and quicker for the user. A quicker way to add one time tenant charges would be nice. Too many clicks to get it done, especially if you have multiple tenants you need to add charges too. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Buildium Options. Still use all of them. Clients with more units, I use appfolio. They have better tenant communication options. Review Source SS Scott S. Property Manager Real Estate Used the software for: 1-2 years ### "The One to Use" November 25, 2021 4.0 Pros If time and $$ is what you want to save, look no further. No, it's not perfect but keeps my small rental portfolio organized and is worth the price. Adding Tenant Turner to Buildium was a game changer! Cons Too many clicks to get what I need. Interface needs updated. Need to be able to use credit card inside app to accept holding/security deposit b4 accepting applicant. Also need to allow 1st month's rent to be paid any time during the month at move in and then prorate in month two. Switched from [Avail](https://www.capterra.com/p/181119/Avail/) Outgrew and Buildium had more functionality. Review Source Response from RealPage November 29, 2021 Hi Scott, Thanks for your feedback! Have you tried the search bar or the shortcuts menu? That could save you some time navigating the software depending on what you're looking for. We're looking into making updates to the applicant lifecycle prior to signing the lease. Keep an eye out for news on that in 2022! All the best, Charlie W AP Art P. Managing Partner Real Estate Used the software for: 2+ years ### "Good easy to use and cost effective Property Management Software" October 14, 2021 5.0 I am a old school guy and Understand why the software steps are as they are, but many times the software shows a escrow account warning when no warning is warranted, the software assumes I Follow its directive ,I find it cumbersome and repetitive at times.also when the tenant and landlord are settled up , I should be able to delete the account without interference from the software, I want to run my company noot have Buildium make the decisions . Pros Simplicity, and cost make this a good software package for property management,I have and I would recommend to others. Cons I prefer to track payments from tenants and to owners on the same page, our security deposits live in a separate account, when third party payments are processed sometimes the payments are not accurate per property but are in total, very confusing for individual accounts, the record deposit feature is redundant and unnecessary IMO Reason for choosing Buildium Buildium is a easy to use and cost effective full featured Property management package Review Source AC Anna C. Owner Real Estate Used the software for: 2+ years ### "Professional and Polished" April 26, 2022 5.0 When we were choosing which software to partner with, Buildium quickly rose to the top. Today, four years into business, I don't know what we'd do without it. From an accounting perspective, my accounting team has been pleased with the company reporting capabilities. From a management perspective, it allows our smaller firm to look as polished and professional - if not more so - than our larger competitors. It all comes down to how well users work the system. We feel we've gotten into our groove when it comes to onboarding, marketing, maintenance and more. The only thing I wish Buildium would consider is greater training options for those new to the software. That said, I managed to get us started (initially) and train the other users. And whenever we have a question, the support team is always a close phone call away. I would absolutely recommend the software to anyone as the best for ease of use, accounting capabilities and managed growth of the business. Pros Ease of use. Tech support available by phone. Cons User training options at the start of use. Perhaps online classes could be considered? Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Buildium Ease of use. And the ability to play around on it prior to actually buying it. (Although, that could cause problems when someone doesn't understand how it works initially.) Review Source GC Greg C. VP Real Estate Used the software for: 6-12 months ### "The Worst Rental Managment Software " July 11, 2023 1.0 My interaction with agents at Buildium has been for them to tell me "you bought it". yes I did but after the first year (btw will only do monthly on any software now) I can then get out. Pros Rent listings about all I can say. Maybe something with the tenant portal for documenting service requests. Cons E-pay, Poor interfaces, Limited services in the accounting software, Lists your properties as "apartments" on websites not as what they are. The list goes on and on. Reason for choosing Buildium Features thinking that I could cancel Quickbooks, Docusign, and my website developer. WRONG Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Because I am stupid and wanted a tenant portal. I will design my own now. Review Source Response from RealPage July 25, 2023 Hi Greg, Thank you for your honest feedback. This is not the experience we want our users to have. Could you provide us with more information surrounding the interactions with agents? We want out team to be helpful to you. If you have ticket or case numbers, that would help us investigate. Thank you, Charlie LJ Lori J. Business Manager Real Estate Used the software for: 2+ years ### "Easy to use becoming more Robust " March 5, 2021 4.0 Been using Buildium for about 6 years. We have been able to manage properties much more effeciently and thoroughly. Tenants now are more interactive and easier to recieve payments and get work orders done, so much less deferred maintenance. The software is intuitive and pretty easy to use. When we have needed Customer support there has typically been a live person that is very helpful. Pros The software is pretty easy to use, intuitive. Buildium does not really encourage integration with other Apps easily. Cons That Tenants can't do Independent Home inspections. OR that We can't tie another software into Buildium easily to allow us to customize a few things. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Buildium Because we are a smaller company and did not need to manipulate software as much as Yardi allows (therefore costing more). FYI - I recently tried to upgrade my buildium membership but it absolutely did not make sense financially. I think it would be beneficial for there to be an option for smaller companies of less than 100 properties to be able to get the premium package for a lesser price. (I want open API and will not ever be more than 50 properties, so a package for a smaller number of properties would be something the big companies like Yardi don't offer) Switched from [Tenant File Property Management Software](https://www.capterra.com/p/37269/TENANT-File/) Wanted better immediate /automatic posting to ledgers when tenants paid and wanted better download and organizing of owner files. Review Source JM Jackie M. Real Estate Broker Real Estate Used the software for: 2+ years ### "Customer service used to be great." September 6, 2022 3.0 While using the mass email function to send owner reports I've had multiple issues with the system not recognizing owner email addresses. I've called customer service and emailed and still have no resolution. The first 1 1/2 I was with Buildium were fantastic. Customer service was helpful and always had the right answer. About a year ago something changed and calls to customer service no longer produce results. I'm considering switching to a new program. Pros I like the ease of use, little training is needed to make full use of the system. Cons The owner portal isn't as easy to use as expected. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Buildium Buildium offered a better price and the features were adequate. Switched from [SimplifyEm](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/) Simplifyem didn't have all the features needed to efficiently run my business. Their customer service hours were 9 am to 5 pm PST, I'm located in Indiana which is EST and means that their customer service hours are 12 pm to 8 pm. Review Source Response from RealPage September 29, 2022 Hi Jackie, Thank you for your review. We are always working to invest in the software and the people that support it. Stay tuned! - Charlie W GT Gracen T. Property Manager Real Estate Used the software for: 1-2 years ### "Buildium Property Management A+" October 14, 2021 5.0 10/10 Pros Easy to use, clean website. Keeps everything saved and organized for repeat uses. Easy to communicate with both tenants and vendors. Easy accounting for our owners Cons E-leasing takes a good bit of time, docusign is still easier (faster) Reason for choosing Buildium Best of the best! Switched from [SkySlope](https://www.capterra.com/p/172896/SkySlope/) SkySlope was terrible Review Source JJ Jonathan J. CFO Real Estate Used the software for: 2+ years ### "Great Product for our needs" January 4, 2022 4.0 I have been using the software on and off at different companies for over a decade. It is critical to my work and helps out a lot. Pros The ease of use getting around is beneficial. The ability to receive EFT rent payments is huge for us. Cons I do not like that you are only able to attach a small file to bills/checks. It would be much better to be able to attach larger files. It would also be beneficial to be able to attach more than one file to bills/checks. I also would like to see credit card accounts to be handled differently. We make it work by using a bank account, but would like to not have to have a work around for feature likes this. Reason for choosing Buildium Online capabilities allowing us to work anywhere with and internet connection and not being tied to an office with desktop software. Review Source Response from RealPage June 28, 2022 Hi Jonathan, Thanks for your feedback! We're glad you're reaping the benefits of EFT payments from your residents. For your suggestions, please go to the Help & Support menu in your Buildium account and select "Suggest a feature." Our development team utilizes this as a resource to determine our roadmap. - Charlie W GR Glenn R. Broker Owner Real Estate Used the software for: 2+ years ### "Buildium -- a quality property management software" April 21, 2022 5.0 Very favorable. They have grown large, to the point that user support takes much longer than it did previously. However, the tech support folks do make an effort to help resolve the isssue. Pros The property management business is very complicated. The multiple functions demanded of a P/M software are many and require proper set up and use. Buildium offers tremendous value for the cost. Users who disparage this software, often do not know how to set it up properly. Cons It's complex and needs to be set up properly. The Buildium academy video training was added many years after we began using it and is a tremendous asset to a new or inexperienced user. Reason for choosing Buildium the way it was structured. Seemed user friendly but highly functional. Review Source Response from RealPage April 28, 2022 Thanks for your feedback, Glenn. I'm glad our support team has been an asset in helping you as you grow. - Charlie W Valentina N. Property Manager Real Estate Used the software for: 2+ years ### "Do not care about fair treatment. All they want is Money!" September 24, 2020 2.0 I have been a customer of Buildium for 5-6 years. I saw them grow. Today, once they are more stable and more successful as many people gave them their trust and loyalty, Buildium became a robot. Yes, A Robot, with no Human touch. You want to speak to someone, you need to pay extra. Otherwise, you simply create a ticket, and then you may wait for a reply for several days. For us, the Property Managers, who are committed to high service quality standards before our customers, this issue is really causing problems. Also, in July I prepaid Buildium services for 300 units. Actually for both Buildium and HappyCo. With all Covid 19, my business lost units, and I asked to return some money for unused units. They replied that I need to downgrade. I went ahead and downgraded, no refund is offered. They replied that they will process a refund. After, they said they will not give me anything :(  This is very sad to see a company with heart going to this low and take advantage of loyal people who once gave them their business and trust, which helped them to grow.  Pros Portal, Statements, Online Payment work great. Customer say that accounting is confusing, but we used to it. Cons A quality of Customer service is declined Review Source Response from RealPage September 29, 2020 Hi Valentina, Thanks for taking the time to leave your honest feedback. The manager of our customer care team has reached out to you by phone and email about the refund you requested. On our core subscription plan, you do not need to pay extra for phone support! Our wait times are currently low, so feel free to give us a call when you need help - we're happy to assist over the phone. Thanks again for leaving us your honest feedback. Best, The Buildium Team KH Kelvin H. Real Estate Used the software for: ### "Pretty good software for our small property company" March 25, 2014 4.5 Pros The software is easy to use across multiple platforms; I can use it from my smartphone, tablet, or from a PC with an internet connection. It has lots of useful features. As a six-property small company, we only use a few of the features so far. We started using it for the accounting. But there is more; I especially like the applicant tracking feature which we used for the first time in the past month. It happened to be integrated with a product we actually already used for credit/background checks. I was able to send a prospective tenant a link to the website Buildium produces for you where the tenant could complete the application online. I then sent links for the SmartMove credit/background check to the prospect. It all fed back into Buildium and even notified the prospects of our decision by email. There is also a way to post new listings online with Zillow, Trulia, etc. from within Buildium. As we were already set up for another method, I have not used it yet but will likely try on the next property we have available. It allows you to add property pictures, property descriptions and leasing information that would save time on properties with higher turnover. There is a built-in website-making function that has a lot of potential to set your tenants up with accounting and other information online. There is a method for setting up payments online too, but it's tied into just one vendor. As I don't want to give up any percentage of the rent we receive to a credit card company, I'm not using that one myself. I'm not sure if you could use other vendors for online payments. I do plan on setting up my tenants online so they can see the payments we have posted for them and their lease information. They will also be able to request maintenance items online, too, which would be helpful in our tracking of such items. Cons There is a learning curve to figuring out how to effectively use the software. Also, there are some things it won't do without a workaround from an accounting standpoint. We have mortgages on some property which takes a workaround to account for properly. Also, the payment method assumes you cut a check or use their EFT system. In reality, we usually use a credit card and pay off that bill. But we have to account for it by pretending that we cut a check. Not a dealbreaker, but it takes some work sometimes to figure out the workaround for a given situation. The Help function is useful, and I am sure contacting the company would work too (although we have not needed to contact them for questions so far). Review Source DP Diane P. Bookkeeper Real Estate Used the software for: 2+ years ### "Buildium Builds Confidence in Our Owners and Tenants" August 8, 2019 5.0 I have come to rely on Buildium always being there when I need to enter information into the system or to generate a report or look up a transaction. I can't remember ever having a time when the system was down or not available. Not having to worry about this gives me peace of mind, and in a sometimes hectic environment, this is important. Buildium is dependable. Pros I use Buildium daily and rely on it to enter information that will be used to generate monthly and annual reports. The finished product is easy to read and looks very professional. Our owners know they are in good hands when they can easily see where there money is spent and feel confident that we are protecting their investment. For our tenants, they really like being able to pay their rent on line, saving them time and money. If I have an issue that needs to be resolved, I know I can count on Buildium's customer service department to answer my questions quickly and accurately. Cons I understand how this software works now because I have been using it for the past several years, however, there was a little bit of a learning curve. Because I know the limitations of Buildium and how to get around them, there is less and less that I don't like about the software. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/)[SimplifyEm](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/) Reason for choosing Buildium I chose Buildium because it was affordable and fairly easy to use. I liked the ease it offers my tenants to pay online and how simple it is to pay my owners. Review Source Response from RealPage August 12, 2019 Diane, Thank you so much for taking the time to leave this review. We know what a tough job property management can be, and we're so happy that we can help bring you peace-of-mind! We appreciate you as a loyal customer! Best, The Buildium Team VR Verified Reviewer President Real Estate Used the software for: 2+ years ### "Buildium Hates Their Customers! Stay Away!" October 31, 2022 1.0 Pros I have been a Buildium customer since 2012 and have paid my bill on time EVERY TIME! But, Buildium could care less about their customers. I had fraud on my bank account and my payment couldnt go thru because my bank account was locked down. I called Buildium to ask if I could have a week for the bank to set up my new bank account and they said "no way", you can't access your Buildium account until you pay your bill (mind you, my bill is THOUSANDS of dollars!!!). I can not access any of my clients' accounts on Buildium and will have shut down my entire business while I wait for the bank to set up a new bank account and release my funds because BUILDIUM SUCKS and HATES THEIR CUSTOMERS!!!! Cons Customer service sucks really bad for this company!!!!!!! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.