--- title: "Page 15 | Buildium Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 15 - Is Buildium the right Property Management solution for you? Explore 2236 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/?page=15" page_type: "reviews" language: "en" publication_date: "2026-10-26" --- Buildium 4.5 (2235) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 26th, 2026 # Page 15 - Reviews of Buildium ## Showing most helpful reviews Showing 351-375 of 2235 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Principal Principal Used the software for: Less than 1 year ### "Opt for Monthly over Yearly at discounted rate" September 4, 2019 1.0 Benefits realized would be never opting to save 10% for a yearly contract when a company fails to stand behind their product. As a property manager my success mainly relies on tenants being happy with their situation I'm always perplexed when I deal with vendors that don't share that same idea. Pros The added features and collaborations with other products such as Happy Co. Inspector and other features were a huge selling point. Cons On-boarding process was horrible, were given two options but the options we choose meant we never truly implemented the software, constantly we were pushed back month after month without being operational except for two properties. Balance and accounting sheet were never resolved. Repeatedly postponed and after months of not having the software work as suggested it would asked to be reimbursed for remaining months not even for a total refund which was denied under the condition that this is a 'self-service' software. If we had chosen month to month option we would of discontinued use of this product after two months. Unable to find an amicable resolution and thus will continue to use this product for the only two properties that were properly entered until the contract ends and discontinue service. The quality of their employees is very high and were easy to deal with but resolutions never truly came and sadly they didn't stand behind their product enough to understand that the on-boarding was never successful and meet a fair resolution. Was offered two months for free after 6 months of not being fully on-boarded. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reasons for choosing Buildium For ease of use, until actually using the product. If on-boarding this product make sure to have them implement everything for you, as there is no getting around the extremely long on-boarding process and entering our own information conflicted heavily with the entire process despite being assured that it wouldn't be. An example of a new company that hasn't truly learned or vetted their on-boarding process. Review Source Owner Used the software for: 3-5 years ### "Customer Service has declined in the years" May 9, 2022 4.0 I generally expect to spend an hour to get a customer service on the phone; they promise call backs but they dont always call back. Pros Good value for a small company. They get the basics done for a smaller company. Cons Customer Service isn't what it use to be Switched from Not yet - in the middle of too many new things - but definitely a future endeavor Reasons for choosing Buildium It was cheaper for a small company Review Source Response from Realpage May 16, 2022 Hello there, Our customer care phone hours run from Monday - Friday, 9am to 8pm Eastern Time. Hold times vary depending on the time of day. If our callback option didn't work, please let the customer care team know and they can investigate. Ticket support is also available as an option 24/7, and you can get any questions answered via email through the "Submit a support ticket" option in your Help and Support menu. - Charlie W Abigail L. President Used the software for: 3-5 years ### "Buildium is great when you're very small" October 31, 2023 3.0 I feel I've outgrown Buildium. When you're very small the price is right and can't be beat. As you grow, their features are just not nearly as good as other products out there. Pros Buildium has a friendly, easy user interface and was easy to set up in the beginning. They have a thorough knowledge base. Cons It is very clunky to perform many multi-step functions in Buildium, and many of them should be automated but aren't. Handling credit cards is a pain. They'll roll out improvements that you didn't think were a problem but not roll out functions that seem to be way more critical. Review Source Response from Realpage November 1, 2023 Hi Abigail, Thanks for your honest review. Could you help us with where you believe more critical updates could be applied? Go to Help & Support > Suggest a feature, and our developers will see what is added. Thanks again, Charlie Management Level Licensee Used the software for: 1-3 years ### "Poor customer service, almost impossible to change bank accounts." April 12, 2023 3.0 It is very frustrating that customer service tells you to do the incorrect things that end up costing you time and money. Pros Good owner and tenant portal. Clean website for the property managers. Cons The customer service takes a long time to get ahold of. When you finally get through, they often tell you incorrect information. No Quickbooks integration. Review Source Response from Realpage April 19, 2023 Hi Eric, Thank you for taking the time to write a review. We certainly don't want our customers to have experiences with customer care that end up costing time and money. We'll be reaching out separately from this reply; could you provide us with more details about your experience so that we can escalate it and make adjustments? - Charlie Principal Used the software for: 3-5 years ### "Buildium is the only software I use in my PM business" November 6, 2023 5.0 Pros They are all in one and ever-evolving. It's very important that they listen to their customers and make changes to the software as we identify areas that need improvements. Cons The time it takes for the back-end team to asses feature upgrades and actually implement them. Review Source Response from Realpage November 21, 2023 Thanks, Oren. We pride ourselves on listening to feedback such as yours. Our developers take all requests and do tons of research into all areas (customer demand, resources to build, etc). If there's still a feature you're waiting on, check out Marketplace to see if there's an integration that you can enable that meets that need. - Charlie Property Manager Used the software for: 3-5 years ### "Solid Product for the Property Management Professional" January 25, 2023 4.0 Overall pleased with Buildium. Pros ease of use, automation... continued upgrades Cons going from 1 account to the next, often have to exit back to the beginning vs hit one button Review Source Response from Realpage January 27, 2023 Hi Shalla, Thanks for your review! I'm glad you're pleased with Buildium and that you're finding it easy to use. Regarding going from one account to the next, if you're referring to association ownership accounts there are a few ways of going about it. If you've accessed the account through a list on the ownership accounts page, you should see a navigation tool in the top-right with left and right arrows. Clicking the right-pointing arrow will take you to the very next account on the list. If you're not going down a list, you can use the search bar which is situated at the very top of your screen. Enter the name of the owner whose account you're looking for, and one of the options that will appear will allow you to access their ledger. Hope that helps! Charlie Property Manager, Owner Used the software for: 3-5 years ### "Buildium software is useful in my small management company." July 5, 2021 4.0 Tenant portal rent payments are great. I have a virtual assistant who handles Buildium, and he finds the customer service folks really helpful. Pros When I searched for property manager software 6 or 7 years ago, a consultant told me that Bjuildium was the only one that worked with Apple products. That may no longer be the case, but I've stuck with it rather than going through the trouble of finding a new company and transferring all my data. Cons I want to be able to text service vendors directly from the task menu. Reasons for choosing Buildium None. Review Source Response from Realpage July 29, 2021 Hi Shari, thanks for taking the time to leave us a review! We do still support Apple products; please check out our support article on our current technical requirements: https://support.buildium.com/hc/en-us/articles/200686148-Technical-requirements-for-using-Buildium I hope that's helpful! - Charlie W. MH Michael H. President Used the software for: 1-3 years ### "Very happy with Buildium! Great choice, even for the small guy!" February 18, 2022 5.0 My experience has beeen great! Pros I thikn ease of use and the reliability of the product is very impressive. I really cant think of a single thing that i want it to do that is not already covered. Also, the site is extrmeely well written, the site works. Cons Notifications, i would like more granular control of the emails that get sent out. i would like to be cc'ed on emails that get sent to my clients. I would like daily reports emailed to me. And i wnat to turn them on and off. Reasons for choosing Buildium Buildium seemed to be the best value. I think i get alot for the cost. Review Source Response from Realpage February 18, 2022 Hi Michael, Thanks so much for taking the time to write a review! I'm glad you're having an overall great experience with us. Your suggestion about granular notifications is a great one! I can pass that on to our development team, and I recommend that you do the same by selecting the "Suggest a feature" in the Help & Support menu in your Buildium account. Thanks again! - Charlie W Owner Used the software for: 1-3 years ### "Get Appfolio... or any other PM software" January 27, 2020 1.0 I have been with Buildium for about 2 years and currently have over 100 units. Over the last 4-6 months Buildium's functionality and customer service have become terrible. Don't just take my word for it look at their recent reviews. We had recurrent problems with online payments. The final straw was losing several applicants secondary to Buildium being unable to process their online application fees. So we switched to Appfolio. Earlier this week I waited on hold for an extended period of time to cancel my subscription. I eventually spoke with \[SENSITIVE CONTENT HIDDEN\] who stated the company policy is not to offer a refund for canceled subscriptions (I pay annually and have over 3 months left). Had I made the decision to cancel because I just wanted a different software then I could maybe understand this policy. However, I left Buildium because they consistently haven't been able to fix their online payment system and it directly resulted in lost income for my company. I asked \[SENSITIVE CONTENT HIDDEN\] to have his supervisor call me 3 days ago. He said someone should call back, hopefully later that day. I still have not received a call. I hope my experience can help someone else avoid the same mistake. DO NOT sign up for this software. If you are already a subscriber DO NOT PAY the annual subscription. This company is failing to maintain it's basic functionality and worse take full ownership of their failures. Pros It was a good product when I began using it 2 years ago. Cons Online payment system fails frequently Poor customer support Unethical (Had to move to Appfolio because of Buildium's recurrently broken online payment system was causing financial loses. They still refuse to refund my subscription payment) Review Source Response from Realpage April 1, 2020 Hi Jeff, Thanks for taking the time to leave this review. We're happy our support team leads were able to help come to a resolution together with you regarding this issue. We appreciate you taking the time to let us know your feedback so we could help make it right. Best, The Buildium Team Partner Used the software for: 3-5 years ### "Good but not great" October 9, 2018 4.0 I've been using buildium for seven years and I have seen it add more value every year but it's always at a cost of unusual behavior of the software or, as I've said above, non-intuitive interface (or outright incorrect programming). I've looked at other software for landlords and owners and Buildium has the most features for a relatively low cost. For the most part I'm happy but would appreciate a heads up when they are aware something is not working properly rather than the user having to discover it. Pros Makes communications and payments pretty easy with tenants through the Buildium software. We like our tenants can get insurance through their partnership with Buildium. Cons My accountant hates it. I have to do double entry with Buildium and Quickbooks. Their back systems sometimes fall short. (Reports not agreeing with their invoices to my company). The interface is clunky at best, especially renewing a lease. Not at all intuitive. Also, recently they have instituted "Captcha" with signing in. I hate it. Many times it's difficult to see the detail of photos you're asked to click on, such as "click on all crosswalks" - difficult to spot sometimes and just makes it take longer to log in. Review Source Property Manager & Realtor Used the software for: 3-5 years ### "Easy to Use Property Mangement Software" February 17, 2022 4.0 Overall, Buildium is a very solid, go-to property management software. They are a little pricey compared to other softwares, but offer so many features and seem to be continually working on adding or improving them. Also, their customer service is readily available when an issue arises. Like other things in life - you get what you pay for! Pros Sending out mass emails to certain contacts, such as notices to all tenants or property owners, saves a lot of time. Also, the having tenant portals and owner portals allows insight on lease ledgers and balances, without having to pull it up individually for each client. Customer service is always very responsive & helpful anytime a technological glitch or user issue arises. Setting up rules for late fees & modifying lease ledger charges and credits is very user friendly. Cons The mobile application for your cell phone, tablet or Ipad could use more updates. It would be helpful if it could keep you logged in for longer periods of time and give more desktop functions for times when you are working in the field. Review Source Response from Realpage February 17, 2022 Hi Angela, Thanks for your great feedback! We're glad you're getting a lot of value out of the software. Stay tuned for more updates to the site and to our mobile apps! -Charlie W Owner Used the software for: 3-5 years ### "Nearly a decade of use... but losing the love." June 16, 2020 4.0 I love the product and how it works. I can even deal with the occasional slow server days. I am finding though that support and communication coming from Buildium has been declining over the years. Without the great service that we used to enjoy, I find myself thinking more about price shopping. There are other good software options, what we were in love with was Buildium's great support. Pros Developed specifically for my industry and ability for tenants to pay rent & view ledger online. I like that software updates are typically helpful with increased automation and improved end-to-end workflow. Cons Support has increasingly become distant and vague. 6+ years ago I could call or email and contact someone who I could show the problem I was having. They would be able to update meperididicaly or I could just look up that task and see the update. Now they've removed any user ability to be involved with / or ability to check on issues. Beyond that it has taken 2+ reports of the problem to get a response...and we're still waiting on repair of several issues that have been going for months. It is REALLY frustrating that support will say they have a known issue with video tours on YouTube, but if you go to \[SENSITIVE CONTENT HIDDEN\] it says there are no problems. It feels like Buildium is talking out of both sides of it's mouth. For the last 12mo all of my support requests have been closed without any confirmation that the problem had been resolved. Two that I can think of were closed without communication or resolution and had to be re-opened. Review Source Executive Manager Used the software for: 3-5 years ### "Use Buildium - Seriously, I mean USE Buildium" November 17, 2021 5.0 One very happy customer. Pros A program is only as good as the person using it. Buildium can easily become your go to solution for your property management, as it has mine. Take the time to set up each property properly and invest the time in learning how to use the software and you will be happy that you did. Cons The task management flow could use some help. Like the ability to duplicate turnover task lists. Otherwise, nothing that I don't like about it. Switched from Bringing in efficiency and increasing revenue. Reasons for choosing Buildium The user friendly platform - flow and function are very important. Review Source Bookkeeper Used the software for: Less than 1 year ### "I highly recommend Buildium" January 21, 2024 5.0 Buildium is very user friendly once you know where all of the important tabs are. Pros The cost is very affordable and support is quick and helpful. Cons There is no payroll module for Canada so it needs to be entered manually. Switched from We needed a program specifically for property management as this was our first rental building. Review Source Response from Realpage April 25, 2024 Thanks for writing, Alaine! Be sure to suggest payroll functionality by going to the "Suggest a feature" page in your Help & Support menu. Owner Operator Used the software for: 1-3 years ### "Customer service makes the difference" April 27, 2022 4.0 Overall, very positive. The customer service is the best aspect of Buildium. Knowledgeable, friendly, and usually minimal wait times, plus the call back feature. Pros It's fairly easy to use and and operate. Cons There are some quirky things about the software that are not ideal for the real world. I cannot think of any off the top of my head right now. Switched from It was becoming too cumbersome to manage the growth of our units and use a product like Quickbooks. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reasons for choosing Buildium I believe the cost was slightly less, and Buildium was better able to suit the small/mid size property manager, 50 - 250 units...which is about where we land. Review Source Bookkeeper/Trust Administrator Used the software for: 1-3 years ### "Accountants perspective using Buildium" January 31, 2023 5.0 Overall I enjoy using Buildium on a daily basis and find the functions are intuitive, reporting is clear and easy to export to other programs. There are still other Buildium features we have yet to incorporate and look forward to discovering how they may benefit my workflow. Pros Clear general ledger and billing features, utilizing tenant payment portal made rent processing much easier, bank reconciliation process is efficient, software was overall easy to learn and use, Cons Tenant integration presented some challenges but the overall efficiency gained in processing rent payments was worth the time investment, prepayments can be tricky to master at first Switched from Apparently Rent Magic went out of business and Buildium was chosen to replace them. Review Source Owner Used the software for: 3-5 years ### "Buildium Review for possible new customers" February 8, 2022 5.0 I have been using Quick Books for about 25 years and concerned about learning curve. I have been using over two years now and I love it. Still have some questions but support is great. I am considering bringing over more of my companies Pros I like most it is user friendly but when I have an issue I can get online or telephone contact help. They are knowledgeable answer my questions and get me going. Cons I wanted to have two separate budgets with separate chart of accounts and was told not available. I have to download in excel and do some extra steps Switched from The Board had used Buildium and wanted to use for their property Alternatives considered [ProNavigator](https://www.capterra.com/p/233439/Sage/) Reasons for choosing Buildium I felt Buildium was easier and more user friendly Review Source Response from Realpage February 8, 2022 Hi Shirley, Thanks for your review! Did you know we have a feature suggestion tool that you can use to submit ideas like having multiple chart of accounts? Check out the Help & Support menu in your Buildium account, and choose "Suggest a feature." - Charlie W Owner/Property Manager Used the software for: 3-5 years ### "Buildium - Easy to Use, Improving on Features" February 27, 2019 4.0 I know Property Managers trying to manage properties using spreadsheets. I can't imaging trying to run 41 units on a spreadsheet so I love the ability to compartmentalize all the components of Property Management. I love the ability to receive all payments, including cash, electronically without having to run a deposit to the bank. While I think your Customer Tech Support is great, there are times that I am able to figure out how something works and why it works that way, faster than Tech Support and sometimes they can't figure it out, I have to tell them the logic behind how it works. Pros User friendly, accounting functions easy to adapt and correct. Great tech support. Integration of application information porting to Tenant ledger is improving. Like the auto transactions to move Pre-paid rents to actual rents. Cons Inability to edit a task description. Inability to run a "snapshot" report for some GL accounts (which always pick up the current balance instead of selecting the balance as of a given date, lazy programming). Appfolio features integrated leases as a basic feature, not an additional service for elease, which is cumbersome and expensive for smaller companies. Appfolio also provides a scheduling feature at no additional charge. However, Buildium's accounting/office backend is vastly superior to Appfolio. Overall, I like Buildium and its'user-friendly platform. Review Source Response from Realpage February 27, 2019 Hi Leuri, Thanks for taking the time to write a review! We've passed your feedback directly to both our product team and our customer care department. Thanks again for your honest review! Best, The Buildium Team President Used the software for: 1-3 years ### "Loving Buildium App for Property Management" November 22, 2024 5.0 Pros It has saved my company so much time in managing relationships with tenants and property owners Cons It is a little bit expensive, but I haven't found any other software that can do what Buildium does Review Source Treasurer Used the software for: 3-5 years ### "The Simplicity of Buildium" January 25, 2024 4.0 Pros How easy it is to replace a homeowner when a house sells. The convenience for homeowners to pay quarterly dues. The layout and search features. Cons I can't come up with a reason at the moment. Review Source Response from Realpage May 1, 2024 Easy and convenience is the name of the game, Julie! We're glad to be your partner in getting you there. Property Manager Used the software for: 3-5 years ### "Excellent Tenant Software!" April 28, 2022 5.0 Overall experience has been positive. Pros This software is very simple to use and train others. It is not a complicated software and very easy to navigate. Also like that you can look up "how to" videos on questions I may have. Cons Would like to have language features for Spanish speaking tenants. Also in accounting, it would be great to be able to link it to other accounting softwares. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reasons for choosing Buildium Buildium is a lot more simple. Review Source Response from Realpage April 28, 2022 Hi Ingrid, I appreciate your feedback! We have an open API that is available to use with Premium subscriptions that may allow you to integrate with other accounting software. We also have Marketplace, which is available on all subscription packages, and we are introducing more and more pre-built integrations with other platforms. - Charlie W Owner Used the software for: 3-5 years ### "Buildium PM Software" December 6, 2021 5.0 It's made my life a lot easier. Pros I like that Buildium automates a lot of the manual property management processes. It's easy to track income and expenses, and our residents enjoy having the online capabilities such as eLease, Online payments, Maintenance requests. I also like the Accounting functionality. Cons The Lease renewal process has improved but sometimes it is still hard to track whose lease is coming due and where the resident is at in the renewal process. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reasons for choosing Buildium Functionality and affordable price Review Source Office Manager Used the software for: Less than 1 year ### "So far so good." January 18, 2023 4.0 Pros We have just begun using the software and so far there have not been many issues that we could not fix on our own. it is easy to follow and simple to learn how to do things. Their Buildium academy has helped me fix or learn things. The articles for help are very user friendly. Cons the inability to make customized reports and very limited reports may become a problem in the future. Switched from we felt that Buildium was a better fit to our business. Alternatives considered [CINC Systems](https://www.capterra.com/p/143799/CINC-Systems/) Reasons for choosing Buildium it all came down to pricing and the online academy Review Source Property Manager Used the software for: 1-3 years ### "SOS - This app needs work" August 10, 2022 2.0 Tedious. Pros I can see basic information on managing my portfolio. Cons I have to run excel outside of this program to reconcile, adding tenant charges and payments is tedious, work orders don't flow intelligently to vendors. it's tough to use. Alternatives considered [Entrata](https://www.capterra.com/p/20372/Entrata/)[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reasons for choosing Buildium I didn't, need to understand this software better or I'm making a switch as a new-hire. Review Source Response from Realpage August 16, 2022 Hi Evan, If you haven't already, try checking out Buildium Academy in the Help & Support menu in your account. You'll find lots of courses that go over the functions you mention in your review, including the accounting functions so that you'll get a greater understanding of our banking features, including reconciliations. You'll also find customer care options in the Help & Support menu, so one of our customer care agents can assist you with any questions. - Charlie W Marketing Manager Used the software for: 3-5 years ### "All in one program!" December 2, 2021 5.0 Since using Buildium it has helped stay organized and give us time to pay attention to bigger issues that come down the road. Pros I love the tenant portal and how easy it is for tenants to communicate any urgent work order and make online payments. Cons Since most of the finance is done outside the program, unfortunately I don't have much feedback on the options provided by Buildium. We do use Epay often and we have no complaints. Review Source Response from Realpage December 30, 2021 Thanks for your review, Fabian. We're glad to know it's been helping you to stay organized! - Charlie W ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.