# Page 21 | Buildium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Buildium the right Real Estate Property Management solution for you? Explore 2205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews --- Buildium 4.5 (2205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 21 - Reviews of Buildium ## Showing most helpful reviews Showing 501-525 of 2205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VC Vanda C. Property Manager Real Estate Used the software for: 2+ years ### "Favorite Pajamas" August 4, 2021 5.0 5 out of 5. I wish I had never left. Pros I returned to Buildium after being away because the financial reporting is more accurate. I told my onboarding specialist that it was like putting on my favorite pair of pajamas. I also prefer the texting app to Rentec's, the design and view, as well as the availability on my cell phone and tablet through the app. Cons I would love to be able to text applicants about their application. Also, Management Fee collection is a bit more complicated in Buildium. I am not sure how to streamline this, however, I started out doing it the way I did in Rentec and not the recommended way Buildium suggests. I will be using their way and see if things are less complicated. Review Source DM Deborah M. Assistant to the President, Jeffrey Murray Real Estate Used the software for: 6-12 months ### "Buildium review by user" January 17, 2023 5.0 Buildium is fantastic. Can’t imagine being able to do my job without it Pros Buildium is crucial in worl accomplishments Cons I have no complaints. Your customer service department is awesome! So helpful! Review Source Response from RealPage January 18, 2023 Thanks for your review and your kind words for our support team, Deborah! - Charlie JD Jason D. Manager Real Estate Used the software for: 2+ years ### "Why I use Buildium" October 21, 2022 5.0 It has help us grow our company Pros Like the application, and leasing withe esign.Makes setting up people so smooth Cons To look up what a tenant owes with the mobile app. I wish the mobile app had more functions. Reason for choosing Buildium Easy of use Review Source Response from RealPage October 31, 2022 Hi Jason, Thanks for your review! Glad to hear that getting new tenants set up is a good experience for you. For any mobile app suggestions, please let us know through the "Suggest a feature" option in your Help & Support menu. - Charlie JK Jill K. Office Manager Commercial Real Estate Used the software for: 1-2 years ### "Ease of use" November 23, 2021 5.0 Pros We were struggling with spreadsheets, word processing & accounting software. Buildium is a one stop shop Cons A few of the applications make you email all tenants and all staff, I would like the ability to pick and choose. Review Source Response from RealPage November 29, 2021 Hi Jill, Thanks for the feedback! We're glad to be making your life easier as an all-in-one solution. If you haven't already, please reach out to customer care - whose contact options are listed in the Help & Support menu in your account - and they may be able to help you figure out if there's another way to send messages targeted to specific people instead of to all at once. All the best, Charlie W. SH Sylvia H. Property Manager Real Estate Used the software for: 1-2 years ### "Daily Buildium User" January 23, 2024 5.0 I've had a good experience using this system for 2 years and wouldn't change it . Pros The structure of the system is easy to use Cons Don't really have any cons at this time Review Source Response from RealPage May 1, 2024 Thanks for your review, Sylvia! MM Matthew M. Manager Real Estate Used the software for: 2+ years ### "Great product with tons of functionality, but long learning curve." April 8, 2022 5.0 Pros While the initial set up is pretty time consuming, it is pretty easy to get tenants/owners onboarded into the system once you get going. Online payments area a easy, lots of handy reminders/tasks to keep you organized. Cons Pretty steep learning curve. Buildium provides great videos and learning materials, but much of the initial set up was not intuitive. Reason for choosing Buildium Better value, more client outreach, and locally based in Boston. Review Source Flint G. Key Account Manager Chemicals Used the software for: 1-2 years ### "Earned My Loyalty" August 24, 2018 5.0 The best customer service I've ever experienced. Specifically working with Rep. who helped me work through a very complex accounting error. He was calm, collected, and patient through the whole process. More importantly he let me learn so I don't make the mistake again. Can't say enough about how happy I am with Buildium as a whole. Thanks for a great product and a great team such as Rep Pros Easy user interface Simple - yet can solve complex problems Time saving Best customer service to train and resolve any concerns Cons I think there should always be a first orientation with a Service Rep before starting. I'm lucky that I'm an accountant and understand how accounting works, but if I weren't I could really mess up the books quickly if didn't know what I was doing. A quick orientation would be helpful to explain all the tools and information available. Review Source JB Julie B. Accountant Real Estate Used the software for: 2+ years ### "Easy to Use" August 23, 2022 5.0 Overall, I have been pleased with Buildium and impressed with their constant improvements and updates to their product. Pros Buildium is easy to set up and use. I have found most of the features to be intuitive, easy to figure out without additional instruction. When I have needed additional help, it has been easy to find. Cons Not a big fan of the authentication procedure (where you have to enter a code). I would like to see more than one way to authenticate. For example, being able to authenticate using my cell phone and my email. Reason for choosing Buildium Not sure, as I was not involved in the buying process. Review Source Response from RealPage August 24, 2022 Hi Julie, Thanks for your review. You can change the two-factor authentication method through your My Settings page to switch to receiving code via text message instead of an authentication app. When you authenticate, you can choose the option to remember your device for 30 days to prevent needing to enter a code every time. I hope that helps! - Charlie W JS Jason S. Owner Real Estate Used the software for: 2+ years ### "Happy Long Time User" February 23, 2022 5.0 We really are long time happy users. Even when we have issues we can get support quickly. Pros This software helps us to easily manage multiple properties. Cons Would love to see a QuickBooks integration . Review Source Response from RealPage March 3, 2022 Hi Jason, Thank you for your review. We're looking forward to many more happy years of partnership with you! As for integrations, have you looked into our open API? That might be the solution you're looking for. - Charlie W SH Shaunda H. COO/Owner Real Estate Used the software for: 2+ years ### "We have 2 Buildium Accounts!" August 26, 2019 5.0 Overall Buildium meets our needs. I have submitted a ticket for a deletion issues months ago and it must be a glitch in the system because it won't allow for it to be deleted. This issue is still unresolved. Pros Reports & Ease of System , 1 click to email tenant or Owner of their 3 month ledger, maintenance ticket system, online application portal. Cons When you upload a file to the resident/association portal it shows everyone the date that you uploaded it. This is unnecessary from an external point of view. Name one place where you have went on a website and saw the date that they uploaded it. Internally this might be helpful. I have had some many complaints from Vendors, Owners and Residents with saying it way too much. I agree with them! remove it, what's the point of it. I have started numbering docs for clarity at Associations. Review Source Response from RealPage August 27, 2019 Hi Shauna, Thanks for taking the time to leave a review! We're having a technical support lead take a look into that ticket for you. Also, we appreciate the feedback on uploaded documents - we will pass that along as well! Best, The Buildium Team DK Dave K. Manager Real Estate Used the software for: 2+ years ### "up" January 17, 2023 4.0 Pros I use the ledger daily as well as the autopay feature; I handle the commercial leasing, so i appreciate the ease in creating new leases Cons the fact that 1 tenant can only have 1 auto pay set up; it would be helpful to be able to set up 2 diff bank accounts for same tenant Review Source Response from RealPage January 18, 2023 Thanks for your review, Dave! I'm glad to see that the autopay feature is such a helpful part of your process. Tenants can set up 2 different payment methods in their resident center—bank account and card. I recommend going to the "Suggest a feature" option in the Help & Support menu in your Buildium account to suggest allowing for more than 1 bank account to be saved. - Charlie KS Karen S. Property Management Real Estate Used the software for: 1-2 years ### "Property Management Must" September 20, 2022 4.0 Prompt customer support for any issues. Pros Ease of use and easy to learn. Reports are easy to understand and pull delinquent tenants and filter the results of what you need. Cons The worst feature of Buildium is the new lease portal HelloSign. There is no way to modify the lease, you have to upload all over. You have to guess on the spaces for your information. Not a user friendly system. Review Source Response from RealPage September 29, 2022 Thank you for your review, Karen. Our developers are working on updates and improvements to the eSignature feature. If you haven't yet, please be sure to submit your suggestion to the "Suggest a feature" option in the Help & Support menu in your Buildium account. - Charlie W CG Christine G. property manager Real Estate Used the software for: 2+ years ### "What an upgrade" January 23, 2024 5.0 I think buildium is great- I love the centralized spot of having everything in one area Pros the easy access to see everything in one spot Cons the new lease process isnt really easy to follow Review Source Response from RealPage April 26, 2024 Thanks for your review, Christine! To get more clarity around the new lease process, try out Buildium Academy, which you can find in the Help & Support menu in your account. CO Cory O. Assistant Treasurer Real Estate Used the software for: Less than 6 months ### "Home Run for self-managed HOA" June 13, 2017 5.0 The "Buildium Academy" is a nice self-help feature. I consider myself fairly computer savvy, but this software is already extremely intuitive and has a load of tools to be able to teach yourself. I'm eager to expand what we're using because we haven't implemented any of the free website functions yet. As of now, we're simply replacing about half a dozen excel sheets which made a mess of our finances, but even if that's as far as we went with it I'd say it's money very well spent. The ad hoc reporting and tracking of our finances are really what we needed, and Buildium delivers with great results. But increasing the capacity to talk with the other residents in the community, submit maintenance requests, notify residents of payments due, etc. are all going to be really nice perks. Pros The ability to automate monthly charges for each unit according to the percentage of equity saves me a lot of time every month. The reports are all extremely easy to generate, and very customizable. This is a really low-cost solution that has been invaluable when our accountant passed away. It has brought us forward 20 years in terms of the technology we can utilize to manage ourselves, and all in the span of a few weeks and at no cost beyond our time. Cons Entering payments in bulk is time-consuming. There is some capability there to do it, but it requires all of the units to be paid in full (and not carry any credit balance). I manage 39 units, and for me it seems like it's just faster to enter each payment individually. Accounting start date is set in stone. I began the application assuming I would use our old set of books for the first few months of the year, and Buildium for the remainder of the year. I quickly changed my mind, but not soon enough. It added a bit of work on my end to square that up. I still was able to begin our history from the first of the year, but had I chosen that from the get-go it would have saved a bit of time, and once the selection is made it's made for good. Review Source BC Becky C. Office Manager Real Estate Used the software for: 2+ years ### "Software " September 3, 2019 4.0 I like the software for the most part. The thing that I am most frustrated with is customer service. The online support tickets do not show responses any longer and I am not getting emails stating what has been done or if it was completed. I have also tried calling a couple of times and left my number and I have not received responses. This hasn't been the norm in the past and I hope it improves. Pros This software does a lot to make it easy to track leases, tenants, payments, task/work orders and to pay bills. They seem to be open to ideas for improvement and so Buildium is constantly adding more to the site. Cons I do not use the portion that is suppose to help with lease renewals. It only makes things harder to track the leases. I wish more information that is entered with an application(SSN, DOB, Current Job) would be uploaded to the tenant summary. I also wish you could link from the bill screen to the task/work order so when the property managers are approving a bill for payment it would be quicker to find the correct task/workorder and see what was done. Review Source Jace P. Principal Real Estate Used the software for: 6-12 months ### "Great product overall" January 18, 2024 4.0 Good. Hope they continue to refine the product side and collaborate with other software solutions. Pros It does mostly everything you want it to do. Cons Complex to use at times from a UX standpoint. Review Source Response from RealPage January 29, 2024 Thanks for your review, Jace! We're glad to see Buildium is providing just about everything you need and that you're a fan of efforts we've taken to refine the software and as well as our partnerships. New Marketplace integrations are released every month. If there are any integrations you'd like to see, let us know! - Charlie HK Hillarie K. Director of Operations Real Estate Used the software for: 2+ years ### "Thank goodness for Buildium!" June 24, 2021 4.0 I feel supported by Buildium and if our company has any issues, that someone is always there to help! Pros The features I most like is that Buildium is easy to use. The way it moves from page to page makes sense. The home page layout makes sense. For new users, it doesn't feel like something foreign. Cons Sometimes the software is down or is having issue and our company has issues getting work completed. We often have to wait until Buildium issues get resolved before we can move on with our tasks. I put in a request several months ago, that in the Tenant portal, I wish there was spell check so that no spelling mistakes occur when writing to tenants. Can this be implemented please? Review Source BW Ben W. Property Manager Real Estate Used the software for: 6-12 months ### "Buildium review" January 17, 2023 5.0 Pros Easy use me myself and my tenants. Connects everything with the accounting and property info. Cons I do wish there was a way for me to easily create invoices for maintenance/repairs my company does on units Review Source Response from RealPage January 18, 2023 Hi Ben! Thanks for your review. If you haven't already, please check out the "Suggest a feature" option in the Help & Support menu in your Buildium account. There, you can search to see if any other users have suggested an invoicing feature, and if they have you can add your vote to it. If no one else has submitted an idea like this, you can add it and other users can add their vote. - Charlie VR Verified Reviewer Director of Trade Shows, Training, and Events Cosmetics Used the software for: 6-12 months ### "I love it for my needs!" June 8, 2018 5.0 I love buildium. It's a lot of value for the money you pay and it's scaleable so right now I may have less than 10 units but as I grow, the software can grow with me. A lot of software programs I looked at weren't made for small companies - they were geared toward large companies with large money. This software is actually made for property management accounting instead of using Quickbooks Online which is a lot more difficult to set up when collecting rent and security deposits. I use buildium for applications, background checks, storing tenant documents and leases, maintenance requests, collect rent, and even offer renter's insurance through the portal. You can't beat it! Pros The support on this site is amazing. If there's anything I don't know how to do or can't figure out, they literally walk me through it step-by-step. I switched from Payyourrent to Buildium. Cons It would be great if there was someone to help completely onboard you. In my case, I transitioned slowly so I'm just now finding features that I've had for a year and never used. Review Source MK Melissa K. Tenant Relations Real Estate Used the software for: Less than 6 months ### "Love a product that can keep everything in one place" March 12, 2021 4.0 Overall, this system saves so much time on keeping our rentals organized and processing payments effortlessly and automated. We love that we don't have to be the ones continually on our tenants to take care of payments or requests, the system will do the dirty work for us. The texting feature has also been so great. We love that our company can stay professional and we can effortlessly communicate with our tenants without them having our personal information. Pros I love that everyone connected to the homes being rented can communicate all in one place and stay informed. It is so helpful to have all documents organized by rental property, manage accounting for each property and keep track of needs as they pop up all together. I'm a huge fan of using applications like these to help streamline tasks, and Buildium does a great job for the rental property sector. Cons It is frustrating that email communication can not be streamlined through this software. You can send an email out to a tenant, but they are not able to reply to the email through this method. OR if you want them to reply the email now comes from your personal email address as then communication afterwards is not recorded in Buildium. This is unprofessional and deters our company from using Buildium at all for email communication. I'd prefer to keep it all internal so we can track it better. The accounting is also a little sloppy. It doesn't account for the fact that tenants rent is not due until the 5th, so when transferring money to the perspective individuals after the fact it doesn't line up right. It takes some tricking of the system to make it all balance out properly. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Hemlane](https://www.capterra.com/p/147198/Hemlane/)[SimplifyEm](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/) Reason for choosing Buildium Some of these products were not a good fit based on the size of our needs. Others did not seem to be a user friendly or offer all of the services we were hoping to capture within one product line. Review Source MS Melissa S. Broker/Owner/Property Manager Real Estate Used the software for: 2+ years ### "Intuitive & Efficient" February 22, 2019 5.0 I think my overall experience has been very good. This software has saved me a lot of time and streamlines several things about my business. I am a "one woman show" and manage over 120 units pretty much by myself. I wouldn't be able to do that without Buildium. Pros For the most part, the software is pretty intuitive. I like the tenants and owners have their own portal for payments, communication, etc. Using them for the credit & criminal background checks makes it very easy. The software has features I haven't touched yet, but can't wait to get to! The customer service is very good. While I prefer to call and speak directly with someone, the ability to submit "tickets" and get responses that way is nice. Cons When changes are made to the software, I don't receive notice of the change occurring, what it's about, what does the change mean to me, etc. Unless I know to go looking for it. Review Source Response from RealPage February 27, 2019 Hi Melissa, Thanks for taking the time to write a review! We release new features once a month, and you can find information on each item by clicking on the "What's New" bell in the top right corner of the software! We also have a What's New webinar every quarter - we have one coming up in March! Stay tuned for an invite to register in your email. Thanks again for your review! Best, The Buildium Team BC Betty C. Property Manager Used the software for: 2+ years ### "Buildium is elegant, efficient, and their customer service is the best in the business, period." July 17, 2018 4.0 Our communication is streamlined concerning maintenance tasks and accounting questions, our tenants feel as though they have more efficient contact with us regarding their complaints and ledgers, and scheduled tasks like lease renewals and late fee notifications are a breeze to track and accomplish now. Pros Buildium's communication systems (especially emails, tasks, and notes) are wonderful. We also love the elegant design of the software from both the manager and tenant side. The reports are easy for a non-accountant like me to figure out and use. Overall, I'd say our favorite parts of Buildium are the clean design, user-friendly task system, and ease of use for emails, eLeases, ledger exports, etc (basically our "official" communication and information within and outside of the staff). Cons Our least favorite thing is that it's not compatible with Quickbooks. It's the only thing that keeps me from 5 stars on every count. Another issue (but not as important) would be the difficulty in deleting/ending/renewing expired leases. Review Source AM Ashley M. Assistant property manager Real Estate Used the software for: 1-2 years ### "Great software to organize your business." June 24, 2021 4.0 It has been a great experience. Eliminating a lot of stress. Pros This software eliminates papers and lost paperwork. Keeps track off everything important about a property and/or tenant. Makes it easy to manage many avenues of our business all in one place. Cons The mobile app is not very user friendly Review Source MK Monika K. Rental Owner Real Estate Used the software for: 2+ years ### "Love it! Easy to use." June 15, 2022 5.0 We have used it for years and years, since the beginning! We really like it. Pros Easy to use and learn the software program. Cons I don't like that when you collect management fees you constantly have to put in the date (it changes) when the date is usually the same consistently while you're using it. Reason for choosing Buildium It's the only product we have ever used. Review Source VR Verified Reviewer REALTOR® Real Estate Used the software for: 2+ years ### "Ease of use / near perfect continuity" August 8, 2019 5.0 I have had a pleasant experience with Buildium. I was referred to Buildium from an international client who helped me understand how to use the tool better. Since that time I referred Buildium to another international client who has expressed their great satisfaction in the product. Overall Buildium is a great way to stream line communications within an organization regardless to how big or how small. Pros What I like and enjoy the most is the ability to communicate with multiple people without getting lost in conversation. Also the email notifications are a nice feature. Cons The mobile application does not seem to be a fluid and easy to use as the online application. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.