# Page 26 | Buildium Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 26 - Is Buildium the right Real Estate Property Management solution for you? Explore 2205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews --- Buildium 4.5 (2205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 26 - Reviews of Buildium ## Showing most helpful reviews Showing 626-650 of 2205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Kay S. Manager Real Estate Used the software for: 1-2 years ### "New to the Industry" August 23, 2019 5.0 I have been able to track all rental income and all expenses and easily reconcile with our bank. I have also been able to provide the owner's Accountant all the reports she needs for her work. All of our Rental Owners have been happy with their monthly Rental Owner Statements and year-end report. Pros The various functions such as Rentals, Leasing, Accounting, etc. are laid out clearly and logically. I was pleased that the 1099 reporting was easier than I expected. I like the Buildium Academy and Help Center. The Customer Support by phone has been excellent. Cons A few of the accounting features have been difficult for me to understand, however, I came into this position without any account background. But whenever I got confused or discover that I made a mistake the Buildium Customer Support has always been there to help me and never made me feel inadequate. I would like to be able to print specific sections of the Help Center without the sidebars and video inserts overlaying the text and getting in the way. Review Source CL Crista L. Owner Real Estate Used the software for: Less than 6 months ### "Great Product and Good Value for the Money" April 26, 2022 5.0 I was able to find a cost effective solution for managing my rental property that automates many mundane tasks while providing timely financial reporting for external constituents. Pros I like the ease of deployment and customer service assistance with setup and rollout. I frequently use this for accounting for my rental property and tracking rent collections. The software enables me to automatically send billing notices to my tenants and ensure timely collection of payments. When I initially purchased the property, I also had some vacancies that needed to get filled. Their listing solution and website that was created for my property enabled me to fill the vacancies with high quality tenants within a matter of days at rents that were well above what I was collecting from the previous tenants I had inherited. Cons I purchased the lowest tier of the product since I only had one property with nine units. I'm unable to immediately call customer service for troubleshooting issues, so I have to wait for responses via email which can take a day or two to get a resolution. Reason for choosing Buildium It was a better fit for my business given its size and needs. Review Source Response from RealPage May 6, 2022 Hi Crista, Thanks for your review. The fact that you feel Buildium is a great fit is good news! On our Essential subscription level, you have access to customer care via ticket support. Depending on volume, time of day, what day of the week, and other factors, the response time will vary. We strive for a same day response, but will typically get back to you within 24 hours. - Charlie W VR Verified Reviewer Realtor Real Estate Used the software for: 2+ years ### "Easy to grasp, and tons of great features!" February 1, 2019 5.0 Buildium has impacted our business in an overall positive way! We like how we can add maintenance guys and assign them work orders, how you can put all the descriptions of a house in the listing on Buildium, and how it is web-based so you can work from anywhere! Pros I love how easy it is to use and navigate. Coming from someone who is not great with technology, Buildium makes it simple to use. Cons Sometimes it goes slower than usual, and has its glitches, but nothing major. Review Source CP Chuck P. Property Manager Real Estate Used the software for: 2+ years ### "Customer Support Used To Be Good" December 13, 2019 4.0 It's been fine so far but honestly, I've started to look at alternate solutions as I continue to grow my business. Pros It's adequate software for the money; especially when you look at what you'd have to pay for the competition. Relatively easy to use. Cons As I've read in at least one review, the customer support used to be top notch. Today, it's dismal. Do not get suckered into the callback option! They claim you won't lose your place in line. I find that hard to believe as it's been 5 days and I still haven't received a callback. Am I still holding my place in line? Regarding financials / banking, if you're using more than 1 bank account for your company, you'll have to do much manual manipulation to essentially get the software to do what you want. The support documentation is outdated and annoying. Annoying in the sense when you find the topic you need and start reading, there are links that take you away from the current page to explain other concepts you need to resolve your problem. Essentially, you start bouncing around the documentation and tend to lose your place and continuuity of what you were looking to accomplish. It's a bit frustrating. Reason for choosing Buildium cost Review Source SV Steve V. General Counsel Real Estate Used the software for: 1-2 years ### "Not ready for prime time" February 8, 2019 3.0 Commercial and residential real leasing Pros We based interface; snappy and responsive support team. Cons Does not have basic features. Many data table cannot be imported or exported. Cannot import "other transactions" without a workaround Cannot export tenant ledger data except to PDF A tenant cannot be a legal entity; can be a natural person only Cannot search transactions by amount (search and filtering is really limited) Cannot search transactions by check no. Some data which appears when reporting by accrual does not appear when reporting by cash, and vice versa. Most tables will display only a year of data, cannot set to display "All" time periods Cannot directly open a bill from the bill payment record. Cannot consolidate vendors Cannot consolidate COA accounts Vendor records will not display "All" vendor payments - must being up vendor report to do so Cannot upload vendors. Parent-Child table relationships are suspect (e.g., a "property" should be a child table of "owner," not vice versa Cannot apply a payment to a specific bill or invoice - but only to COA line; effect is to invite user error constantly in the application of payments Review Source CL Cassie L. Rental Property Manager Real Estate Used the software for: 1-2 years ### "Buildium Review" March 7, 2019 4.0 Calling support if I ever need help with something is actually something I look forward to. The staff are always ready to share a laugh with me, they're relateable, and they really try to get to the bottom of the issue (except for that one ticket that maybe they just cant figure out?). I like that I can make suggestions on new features. I love that it's so accessible for the owners and tenants as well - makes me feel like we have a well-kept secret in the industry. It puts us ahead of the average curve. Pros The interface is soft and user friendly, it's intuitive, and the built in support and feature suggestion page is helpful. Cons I most dislike the website capabilities - I think it's really limiting. And I've had an open support ticket for website functionality open of about 6 months with no resolution. Compared to Buildium itself, the website it offers for clients looks mickey mouse. Also - CANADIAN FUNCTIONALITY - these guys need to get on board for their Canadian clients - struggles with the tax stuff sometimes - have to use lengthy workarounds. Review Source FG Frenando G. Manager Accounting Used the software for: 6-12 months ### "Buidium - Good for small properties. Bad as you scale" October 30, 2023 3.0 Pros Easy/simple to get started with. Cheap for small userse Cons Does not scale well as you grow Some features have been removed after merge with realpage Review Source Response from RealPage November 1, 2023 Hi Frenando, Thanks for your review. Could you provide more info about what features you're looking for? Perhaps they've been renamed, because we have all the same features available that were in the software prior to the Realpage acquisition. I'd like to help you out with this. Thanks again, Charlie Andre L. Real Estate Used the software for: 1-2 years ### "Seriously??" October 28, 2015 5.0 I have been a raving fan of Buildium for years. I actually have 2 subscriptions; one for my property management business and another for the rental properties I personally own. It is simply unbelievable. From the online payments to all the great finance features to the reports to the tenant and owner portals, it is simply amazing. PLUS they are always improving...... I would quit property management if I didn't have Buildium....plus they are from Boston....my old stomping grounds! It is very evident that this was built by guys that know real estate. Pros everything! It is flawless and always improving. I particularly LOVE the online application and screening. Once the tenant is approved, they are in the system, so there is no duplication of effort. The premier screening is affordable and FAST! Rent collection on-line is fantastic......I make it mandatory for rental payments. Cons I can't think of any, but if I did , I would contact Buildium and it would be fixed............. It is simply an amazing company and I am a very proud customer............... Review Source MB Molly B. Secretary Real Estate Used the software for: Less than 6 months ### "Buildium Recommended " August 10, 2022 5.0 I dealt with customer service and I was impressed with the professional care I received. The academy also taught me the program in no time. Pros I recently started using Buildium, (used a different program before) and using it has made property management so much easier! It was easy to learn and is so customizable. Our tenants also really appreciate the resident center. Having all the relevant information in one place helps keep us organized and professional. Communication tracking ensures accuracy. Cons The allocation settings when a tenant submits an online payment. The accounts it applies itself to are not always accurate. Review Source Response from RealPage August 16, 2022 Thanks for your review, Molly. If you haven't yet, check with our customer care group for guidance on the allocation settings. - Charlie W HK Hagen K. owner Real Estate Used the software for: 2+ years ### "Let's just say I am no longer a fan" August 30, 2019 5.0 see above Pros back grounds, cost, mostly it came recommended from a colleague Cons I was recommended this product by another property manager. At first it was mostly used to background tenants etc. As time went on and we took on more and more properties I/we began to use more features. These features include the accounting and banking, direct deposit (ACH), and more. What started as a great idea has now become a nightmare. It took almost 3 weeks to have accounts moved from one LLC to another, checks have now been written by Forte to another business that is no longer and they refuse to re-issue them, I have numerous emails with Forte about account verification etc. Forte has even emailed you for hep on this and NO RESPONSE!!!!---- needless to say I am no longer a fan Reason for choosing Buildium cost, met my needs Review Source CS Candice S. Owner / Broker Real Estate Used the software for: 2+ years ### "Buildium Review" January 26, 2023 4.0 Pros It is basically user friendly. You can navigate the software with ease. Cons The draft lease or any other document can't be edited once we need some corrections. We have to void first and start from the beginning. I hope there will be an option to edit and not to delete the previous draft. Review Source BF Barbara F. HOA President Non-Profit Organization Management Used the software for: 1-2 years ### "Poor Customer Service after initial sign on" June 3, 2022 2.0 I feel the cost did not meet my expectations. Way to expensive, way to complicated to handle a small (195 owner) HOA. Of course, before purchasing, we were promised that this would answer all our questions and resolve any problems we had with manual record keeping and streamline all our work. It only multiplied our process by 100%. Pros Really nothing, it was cloud based, was about the best part. Cons Poor customer service, homeowners could not get help they were told only the administrator could call for help, I (the administrator)had a difficult time getting answers from my assigned person. Buildium is geared for large management companies that process and handle multiple HOA, it is not user friendly for a small volunteer run HOA with no rentals. Worst problem was the system would add charges automatically and randomly which had to be deleted manually. Reason for choosing Buildium Promise that a person would be assigned as a dedicated representative to handle problems, the person we had was not helpful, extremely slow to respond and mostly the answers were, we cant help you with that. Review Source Dale S. Owner Real Estate Used the software for: 2+ years ### "Easy to use, great customer service" August 24, 2018 4.0 I highly recommend this software for small to medium companies for ease of use, cost and great customer support. Pros Customer service is always the best, I've used a few different property management suites and Buildium by far exceeds their competition in expert client care. Cons Some things should just be easier to navigate and see the final result, too many steps for some things, I apologize I don't have a reference to give you. Review Source JA Jeff A. Owner Real Estate Used the software for: 2+ years ### "Austgen Review" May 26, 2021 4.0 My overall experience is good but myself and my staff dread sending a work order for support because it takes forever to get issues resolved. Pros Very user friendly, has great reporting features and tracking capability. Cons The amount of time it takes to get answers from Buildium Support. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[SimplifyEm](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/) Reason for choosing Buildium User friendly Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Better tracking and reporting features along with online capabilities and tenant portal. Also, online payments. Review Source CW Chalice W. Licensed Secretary/Property Management Aide Real Estate Used the software for: 1-2 years ### "Have already Recommended Buildium" August 26, 2019 5.0 All my problems were solved before I had them. There's a big benefit realized right there. I started my job when my bosses had already transitioned, so the only form of property management I know is locked tightly with Buildium. Pros It is an understatement to say that this program makes my job easier. The integration of notes, tasks, leases, owner information etc. is simply astounding. I can look at past tenants, find current ones at the snap of a finger, communicate flawlessly while automatically documenting conversations... it's just a brilliant software and I would feel handicapped without it. Cons My one problem is that when the state Housing Division calls and asks how many rentals I have with bed/bath numbers and at what price range... it's difficult to export in such a way that I can collect that information expediently Review Source Response from RealPage August 27, 2019 Chalice, Thank you so much for taking the time to leave a review! We're so happy you've had such a great experience with Buildium. Thanks for being a loyal customer! Best, The Buildium Team TR Tyler R. Broker/Owner Real Estate Used the software for: 2+ years ### "Buildium" April 21, 2022 4.0 Good, I like that they're continuing to add features. Pros The UI is nice and simple and the employees like it. Cons I wish it gave us our overall vacancy rate, length of tenancy, and some other metrics that we could use to help with sales. Reason for choosing Buildium Price Review Source Response from RealPage April 28, 2022 Hi Tyler, Thanks for your feedback. Please be sure to submit your suggestions through the "Suggest a feature" option in your Help & Support menu. - Charlie W MF Mike F. Managing Partner Real Estate Used the software for: 1-2 years ### "Buildium in Canada" August 23, 2019 4.0 Generally very positive. We had to modify the way we worked to make it fit Buildium. Some features we're not using because of cost or they are not available in Canada Pros Great software... works well for our needs and does have great functionality. Some great features, email, text, tenant and Owner portal, Great customer service, Cons Doesn't completely fulfill our bookkeeping needs so we need to use Quickbooks for our customers. Some of the really WOW features don't work in Canada so it held beck my rating of the software. Some good add ons come at an additional cost. For the ones that want high customization we haven't managed yet to modify the portal to give our customer the full value of a portal . Reason for choosing Buildium Buildium seemed to best value considering results as well as customization potential.. Review Source Lindsey A. Project Manager Real Estate Used the software for: 2+ years ### "Needs Improvement" October 24, 2019 3.0 Painstaking and relatively archaic compared to some of the newer software available. Pros I keep all of my customer information in Buildium, so it's a one stop solution for contacts, property information, rental information, and has available areas for additional information. Cons We had a lot of trouble integrating this with lead capture software. It wasn't as intuitive as other programs we've tried and used. Review Source IC Irish C. Property Manager Assistant Real Estate Used the software for: Less than 6 months ### "Buildium Software" June 29, 2022 5.0 Overall, this software is good and is definitely helping us manage our properties and tenants. Pros I would say its interface is good for all users. It's easy to understand and clicking on some tabs directly routes you to where you want to see and check. Customer support is excellent. There was a time when I sent an email asking about a certain feature and they got right back to me within an hour. I super love your Buildium educ as well which I think is very helpful. Cons I cannot really say this as a con however it would be nice if there is a feature where we can directly communicate with our tenants through the software. Review Source Response from RealPage June 30, 2022 Hi Irish, Thanks for your review and your kind words about our customer care team! Currently, the only two-way communication with tenants is through the texting feature. If you haven't yet, I recommend suggesting other contact methods you're looking for through the "Suggest a feature" option in the Help & Support menu in your Buildium account. - Charlie W SB Steve B. Managing Partner Real Estate Used the software for: Less than 6 months ### "Good property management system, but customer support has not kept up with thier growth" December 26, 2020 4.0 Well designed software but they need to invest in their customer support. Don't just respond and defer but if a customer has an issue see that it gets closed. Pros I think their software is well designed and the training tools are very helpful. The issue is that if you don't follow their process and need to get something corrected, they have not invested in their customer support so it not longer works for the # of customers they have. If you have a problem, they just respond and defer but don't actually resolve issues. I have an issue that has been open for more than three weeks and still not resolved and it is not a complicated issue. Cons We use the National Apartment Association's standard lease and it has been very difficult to set up in Buildium. The turn around time for getting set-up for things like Remote Check Processing in 9-10 working days and that is just too long. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Buildium AppFolio will only take new clients with 50+ units, we are starting with 18. We did a scoring matrix in our evaluation of Yardi and in our evaluation, we scored them below Buildium on a number of factors. Their sales effort was weak, but we rated their customer service at or higher than Buildium based on reviews like this one. Review Source RH Robbie H. Property Manager Real Estate Used the software for: 2+ years ### "Property Manager comments" February 25, 2022 5.0 Very positive staff and very knowledgeable Pros Easy to use and learn - helps with daily work load Cons All good - nothing I can think of at this time Switched from [Syrasoft](https://www.capterra.com/p/10010746/Self-Storage-Management-System/) Company grew/expenses Review Source Response from RealPage June 29, 2022 Thanks for your review, Robbie! - Charlie W CB Christopher B. Director Of Accounting Real Estate Used the software for: 1-2 years ### "Buildium Experience " June 3, 2021 5.0 I've saved time and the ease of the system makes it easy to train my team. Pros The software brings value in its reporting and ease of use in every module from entering tenants to recording A/P & A/R. I love the reconciliation process and the view of the check registers. Cons SUPPORT SUPPORT SUPPORT. What good is a product if you're not able to provide support? Timely support at that. Reason for choosing Buildium The interface and the ease for our tenants made it a no-brainer. Review Source ES EUGENIE S. OWNER BROKER Real Estate Used the software for: 2+ years ### "My review of Buildium Software " September 3, 2019 5.0 It is a great product for me because it is approved by my states Real Estate Commission. Pros After using Buildium for several years, I can say, most of all, I like that it is cloud based and I have no worries of my computer crashing or of losing any of my in put. Cons I like least that I cannot change or order of the choice items, such as how a payment is made, I often need to choose money order and it is at the bottom. I have learned to begin typing in money order and it pops up. This is personal thing, due to my arthritic hands. Reason for choosing Buildium One reason was because the start up cost was lower. another was the state approval in place and I would not need to re-enter a lot of information. Review Source BB Bruce B. Owner Commercial Real Estate Used the software for: 2+ years ### "Be Bold Buy Buildium" March 28, 2022 3.0 My overall experience with Buildium is excellent. The more time I spend with it, the more appropriate I am of all the features. Pros Buildium is a complete real estate property management package. All the necessities and features are available. Cons The complexity of Buildium. It is not very intuitive or user friendly. It feels a little bureaucratic. Review Source Response from RealPage March 30, 2022 Hi Bruce, Thanks for your review and your alliterative headline! It's great to see that your experience has been excellent so far. If you haven't already, I recommend checking out Buildium Academy, which is included with every subscription for all staff users on your account. That might be helpful in showing best practices of navigating and using Buildium. You can find Academy in your Help and Support menu. - Charlie W VR Verified Reviewer Administrator Real Estate Used the software for: 2+ years ### "Good for Property Management " March 12, 2019 4.0 Overall I like the convenience of this program to keep all of our rentals on track Pros Once set up it can be basically automated I like that tenants can pay online I like to be able to send the owners their statements and tax documents straight from the program I like the background check feature I like that you can pick and choose what features others have access to Cons The accounting is double entry and get very confusing No real manual, only online videos to watch - It is very time consuming when you are looking for a quick answer Review Source Response from RealPage March 13, 2019 Hi there, Thank you for your honest review! We do have a knowledge base with over 500 articles if you have specific questions regarding a topic. You can browse by subject, or search by specific terms! You can find our help center at support.buildium.com. Thanks again for your review! Best, The Buildium Team Talk to a Capterra advisor for free and get results within 15 minutes.