--- title: "ThunderTix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ThunderTix Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/47852/ThunderTix/" page_type: "product" language: "en" --- # ThunderTix Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ThunderTix ## What is ThunderTix? ThunderTix helps performing arts organizations, theaters, live music spaces, and box office teams sell more tickets, simplify daily work, and manage the full ticketing lifecycle from one system. Sell tickets online, by phone, or in person; manage reserved seating, general admission, season subscriptions, flex passes, memberships, donations, promo codes, and patron records without juggling disconnected tools. Built for busy event teams, ThunderTix improves the buyer experience while helping staff move quickly. Patrons can purchase tickets without creating an account, box office staff can manage orders with confidence, and managers can track sales, attendance, revenue, and patron activity in real time. With marketing tools, barcode scanning, donor tracking, gift cards, merchandise, concessions, flexible fee controls, and Square, Stripe, and other gateway integrations, ThunderTix helps teams serve patrons better and keep control of their revenue. ## What is ThunderTix used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Event Management](https://www.capterra.com/event-management-software/)[Event Check In](https://www.capterra.com/event-check-in-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 273 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 1% Starting price $20 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Ticketing / 2026 - Event Booking / 2025 Our "Best of" badge program showcases products with the highest ratings... - Conference / 2026 - Event Booking / 2026 - Event Check In / 2026 - Event Management / 2026 - Ticketing / 2026 - Venue Management / 2026 Our "Best of" badge program showcases products with the highest ratings... - Conference / 2026 - Event Booking / 2026 - Event Check In / 2026 - Event Management / 2026 - Ticketing / 2026 - Venue Management / 2026 Rating Breakdown 4.8 +− Features4.6 Value for Money4.8 Ease of Use4.7 Customer Service4.9 Rating Breakdown 4.8 Features4.6 Value for Money4.8 Ease of Use4.7 Customer Service4.9 ## ThunderTix Reviewers Verdict Updated August 2026 AI summary - ThunderTix is best suited for small theaters, live event venues, and nonprofits seeking practical ticketing and event management. - Users most consistently value its intuitive interface, ticketing flexibility, and responsive customer support. - It helps teams efficiently manage event setup, ticket sales, reporting, and patron communications with minimal training. - Buyers may need to accept some trade-offs around customization limits and occasional learning curves for advanced options. - It fits organizations prioritizing ease and reliability in ticketing, but those needing deep customization may want to assess fit carefully. ## ThunderTix alternatives Highest Rated [4.9 (596)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (164)](https://www.capterra.com/p/144596/Accelevents/reviews/) Starting price $7000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/47852/ThunderTix/alternatives/) ## FAQs about ThunderTix Overview ### What problems does ThunderTix solve? ThunderTix solves ticketing headaches like oversold seats, slow event setup, scattered sales tracking, and costly third-party fees. It gives theaters, nonprofits, tour operators, and box office staff an easy way to manage reserved seating, online and in-person sales, check-ins, reporting, and customer communications without heavy IT support. Answer based on 232 reviews Overview ### Which roles and teams benefit most from ThunderTix? ThunderTix is most used by executive leaders, venue managers, and box office teams running live events and performing arts organizations. Presidents, owners, and executive directors use it to oversee revenue and operations, while office, operations, and box office managers handle ticketing, patron communication, scheduling, and day-to-day event administration. Answer based on 260 reviews Overview ### What company size and industries is ThunderTix built for? ThunderTix is built primarily for small businesses, which make up 88% of reviewers, especially in Entertainment at 34% and Performing Arts at 18%. It serves theaters, performing arts organizations, live music venues, and box office teams, with additional use among nonprofit organizations at 9%. Answer based on 273 reviews Features and Usability ### What are the key features of ThunderTix? ThunderTix includes core event ticketing features like online ticketing, onsite sales through POS, reserved seating, seating maps, and barcode or mobile ticket scanning. Differentiating capabilities include customizable reports, email reminders and confirmations, customer and attendee management, wait lists, and integrations for payment processing and email marketing. Answer based on 189 reviews Pricing ### How much does it cost and what fees or limitations are included? ThunderTix starts at $20/month for General Admission, including 20 tickets, then per-ticket fees with 0% ticket revenue. Reserved Seating costs 25/month with 20 tickets, and White Glove 175/month with 100. A free trial is available. Reviewers like the flat-fee model and fee control, though some cite extra costs for seating charts, email marketing, and custom work. Answer based on 48 reviews Integrations ### Which third-party tools and platforms does ThunderTix integrate with? ThunderTix integrates with Stripe, Mailchimp, Microsoft Excel, Squarespace, WordPress, Braintree, and PayPal Enterprise Payments. It also supports over 20 integrations through catalog options such as Zapier, Square Payments, Twilio, Constant Contact, and Google Maps, covering payments, email marketing, websites, reporting, and messaging. Answer based on 51 reviews Getting Started and Support ### How easy is it to onboard and train a team on ThunderTix? ThunderTix is generally quick to onboard, with live online sessions, webinars, videos, and documentation available for training. Front-line staff and volunteers often get selling tickets quickly, sometimes on day one. Admins usually need more time to learn advanced setup, such as coupon codes, packages, and season configuration. Answer based on 15 reviews Getting Started and Support ### What customer support options does ThunderTix offer, and how do users rate the experience? ThunderTix offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users usually describe support as fast, clear, patient, and easy to reach, often citing quick replies and helpful guidance from named representatives. A few report occasional frustration with contacting the right person or resolving specific technical issues. Answer based on 175 reviews User interface ### Is ThunderTix easy to use? ThunderTix offers an interface that most venues, tour operators, and volunteer teams find easy to learn and manage. The customer checkout experience feels clear and professional, and event setup is usually straightforward. Some staff find the admin side less intuitive at first, especially for reporting, seating views, and fast navigation. Answer based on 52 reviews ## Who uses ThunderTix? Based on Capterra reviews from the past 6 years ## Features AI summary Based on 3,825 Ticketing reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Ticket Reservations** (**60%** of reviewers rated this feature as critical) - **Event Management** (**48%**) - **Mobile Access** (**44%**) ThunderTix supports all three of the features reviewers rate most highly: **Ticket Reservations**, **Event Management**, and **Mobile Access**. Together, these capabilities help businesses manage event logistics, handle bookings efficiently, and give teams flexible access on the go, allowing teams to deliver a smoother ticketing experience for both staff and attendees. Ticket Reservations 4.9 (45) 77.78% of 45 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Mobile Access 4.9 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Seating Map 4.9 (9) 111.11% of 9 reviewers that rated this feature as important or highly important For selection of seat at booking or check-in Registration Management 4.7 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Barcode/Ticket Scanning 4.7 (27) 66.67% of 27 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Event Scheduling 4.9 (32) 78.13% of 32 reviewers that rated this feature as important or highly important Plan an event's time and location ThunderTix 102 features ### All Features - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Attendee Profiles: List information about event guests - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Conferences/Conventions: Software that specializes in managing events such as conferences, conventions and trade shows - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Customer Data Management: Searchable repository of information about clients - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Exhibit/Vendor Management: Manage location logistics and coordinate the participation of exhibitors or vendors in an event - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Floor Plans & Maps: Actual floor locations and directions with the virtual floor map to reflect a realistic view of the floor during the virtual tour - Food & Beverage Management: For businesses handling food & beverage operations - For Virtual Events: Designed for events that occur online - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Registration: Register a group/batch of attendees - Guest List Management: Curating an intentional list of prospective guests as per relative interests to achieve specific goals. - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Event: Utilize the same app for multiple events - Multi-Facility: Designed to facilitate operations for more than one facility. - Multi-Language: Manage and support multiple languages - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Registration: In-person, onsite registration - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - QR Codes: Matrix barcode that stores information - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Reports: Reports specific to sales analysis for trends and strategies - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Sponsorship Management: Raise funds via sponsors and grants - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Venue Management: Includes all operations and activities associated with a physical space or location that is used for hosting events - Volunteer Management: Manage volunteer information and direct volunteer resources - Wait List Management: Record, update and manage waiting lists - Website Management: Built-in website builder or integration with third-party site --- Features 4.6 (212) 4.6 Based on 212 reviews ## Pricing Value for money 4.8 (198) Free Trial [View pricing plan details](https://www.capterra.com/p/47852/ThunderTix/pricing/) General Admission $20.00 Other,Per Month It includes: - General admission events - Season subscriptions and flex passes - Unlimited support - Volunteer management: FREE - Private CRM & unlimited users - Merchandise sales: 2% - Donations: 2% (credit), FREE (check) - Gift Cards: 2% - Memberships: 2% - Mass email: $0.02 per email - Thermal ticket printing: $199 setup - Nightly Payouts Reserved Seating $25.00 Other,Per Month It includes: - Reserved and general seating \* - Season subscriptions and flex passes - Unlimited support - Volunteer management: FREE - Private CRM & unlimited users - Merchandise sales: 2% - Donations: 2% (credit), FREE (check) - Gift Cards: 2% - Memberships: 2% - Mass email: $0.02 per email - Thermal ticket printing: $199 setup White Glove $175.00 Other,Per Month It includes: - Free seating chart & account setup\* - We input your events, design tickets - We design your public-facing pages - Mass email included (up to 2,500/mo) - Volunteer management: FREE - Thermal ticket design: FREE - Memberships: 2% - Donations: 2% (credit), FREE (check) - Gift Cards: 2% - Merchandise sales: 2% - Nightly Payouts Value for money 4.8 (198) 4.8 Based on 198 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) ## Support, customer service and training options Customer Service 4.9 (259) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (259) 4.9 Based on 259 reviews ## User reviews Overall rating 4.8 Based on 273 reviews Filter by rating 5(220) 4(49) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent RG Rob G. President Entertainment ### "Rewards when using ThunderTix" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 Overall satisfaction comes from 1) creative opportunities to fashion custom screens for public displays and ticket delivery 2) timely and efficient technical support when occasionally building new screens Pros ability to 1) use prior information to establish current year’s events 2) change public displays on the fly 3) review orders immediately 4) create visitor surveys Cons For our event needs, ThunderTix provides a wide range of opportunities and have not found anything to dislike. Alternatives considered [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reasons for choosing ThunderTix It operates independently from our CRM platform. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PE Peter E. Executive Director Performing Arts ### "ThunderTix = highly recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 Pros Super intuitive, flexible, and has performed well for us the past two years. A superb built in way for us to have a big (truly) increase in donations accompanying ticket purchases. Cons I'm sure there is something, but I can't think of any at the moment. I don't even remember specifically what we found so unsatisfying with EventBrite, but I do know that we are now (with ThunderTix) in a very rare situation - we really like our ticketing software. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Overall dissatisfaction with EventBrite, Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JW Janet W. Bus Mgr Fine Art ### "Support requests are outstanding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2026 We have been using ThunderTix for 2 concert seasons. We use it for selling concert tickets and fundraising events and we are very happy Pros I have had numerous interaction with suppport requests. Their service is outstanding. They always follow thru... Cons ThunderTix is a very fine product. There is noting I am not happy with; don't know what else I can say... Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KM Katy M. Director of Marketing Entertainment ### "Thankful the customer service at ThunderTix" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2025 Overall we have enjoyed using ThunderTix. It is easy to use, offering a lot of options and is relatively intuitive. Pros ThunderTix is great to work with for our 415 seat community theater! Their online knowledge base is very helpful and their customer service responds very quickly with helpful answers and solutions. Cons There is a learning curve in creating coupon codes. The $1.25 fee per ticket, plus monthly rate does cut into profits, but comparable to other ticketing services. Alternatives considered [Tix](https://www.capterra.com/p/9322/Tix/) [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reasons for choosing ThunderTix Customer service in answering our questions and speaking with another company using it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MI Mark I. Artistic and General Director Music ### "Loudoun Lyric Opera Review of ThunderTix" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2025 Very, very positive! I'd recommend this to any <$100K budget theater or opera company that is trying to expand its ability to offer things like season tickets and etc to patrons. Pros Easy to use, great support staff. It's a very versatile piece of software that lets us do the bulk of our tasks on a small budget. I'm hoping this is a ticketing software that will let us scale well into the future, as our events become bigger and bigger! Cons The front-end is maybe not the prettiest piece of a website, and it's a little bit difficult to integrate into our brand. But, super easy to set up! Also, would love to be able more clarity to ticket buyers on managing their own accounts with us. Switched from [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Givebutter doesn't support ticketing for events that occur over multiple days, and is ultimately a platform targeted more for fundraising. We still use it for fundraising at this time. Alternatives considered [On The Stage](https://www.capterra.com/p/276686/ON-THE-STAGE/) [Ludus](https://www.capterra.com/p/136136/Ludus/) Reasons for choosing ThunderTix Cheaper, and no contract, unlike OTS. Ludus is nice, but ThunderTix is much more powerful, and looks a lot more professional. (Ludus gives a community theater vibe, which is great for schools and community theaters, but not great for expansion/growth plans.) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PH PHILIP H. Consultant Information Technology and Services ### "Thundertix in Guysborough" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2025 I recommend this online ticketing solution for performance centres. Not only were they helpful with understaning their product, they also steered me in acquiring a payment processing solution. Pros The product has everything we need. The support is excellent. I particularly liked the offer of 1 hour tutorial sessions, and tge fact that these sessions were recorded for our future use. Cons Really, I am not coming up with any shortcomings. Everthing that was promised by Thundertix was met kr exceeded Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Mat L. Managing Director Performing Arts ### "Great for Smaller Companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2025 Overall, I think ThunderTix is a reasonable and accessible product for smaller theatres and organizations. We have gotten creative with our use (selling tickets for bus trips as merch through ThunderTix, etc.) and that has streamlined quite a few of our antiquated systems. There are some features that make me think this might not be a great product for huge companies, but for our purposes, it really is quite perfect. Pros It really is a very intuitive program. I don't find myself wasting too much time trying to figure out features or struggling with customer service. The learning curve as a new system was very reasonable. Cons The packages and season tickets can be a bit confusing, but it's a slight adjustment - more of a learning curve for our patrons. I don't love some of the fee structures outside of ticket purchases (percentages of donations, etc.) but the structure for tickets is good enough to be worth it. Switched from [Arts People](https://www.capterra.com/p/10010710/Arts-People/) They wouldn't allow users to do much of anything on their own - I had to wait for customer service to set up events for me. Alternatives considered [Ludus](https://www.capterra.com/p/136136/Ludus/) Reasons for choosing ThunderTix Cost and ease of use - also, it seemed like the best fit for our organization size. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GK Geirge K. Band leader Music ### "Getting set up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 Good so far , Haley was terrific. Very computer knowledgeable and persistent. Pros Seems easy to use and is extremely versatile.? Cons Waiting to see how first ticketed event goes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Stephen W. VP for Marketing Entertainment ### "Highly recommend Thundertix." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2025 We're very pleased with Thundertix features, especially the Package Manager -- very helpful for selling our season subscriptions. Pros It has all of the features we need (and more) for ticketing our community theatre programs. And quite affordable. Cons Some of the elements, when they need to be edited, are not intuitive. But once you know, you know. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dave C. CEO Information Technology and Services ### "Seamless ticket sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 27, 2025 I have been using TT for about 4 years now with two different theatre companies. I've never had ANY issues... and when there are issues, more often than not, there's a fix or a feature update that addresses the issue in the not too distant future. Pros SUPER responsive to technical questions and tech support. The system just works. We used to have so many issues when launching a show. Now... we can launch a show and sell it out in an hour and have NO issues with overbooking or ticketing conflicts. Smooth as silk. And with the pricing structure as a finite amount per ticket sold, it's easily scaleable. Cons Uhm... it's not free. And now I have to add more characters to come in at the minimum. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/47852/ThunderTix/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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