--- title: "ThunderTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ThunderTix the right Ticketing solution for you? Explore 273 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/47852/ThunderTix/reviews/" page_type: "reviews" language: "en" --- ThunderTix 4.8 (273) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ThunderTix Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JW Janet W Bus MgrFine Art, 2 - 10 employeesUsed the software for: 1-2 years. “We use it for selling concert tickets and fundraising events and we are very happy“ March 21, 2026 HN Holly N AdminPerforming Arts, 2 - 10 employeesUsed the software for: 1-2 years. “There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.“ September 23, 2024 PE Peter E Executive DirectorPerforming Arts, 11 - 50 employeesUsed the software for: 1-2 years. “A superb built in way for us to have a big (truly) increase in donations accompanying ticket purchases.“ April 3, 2026 ML Mat L Managing DirectorPerforming Arts, Self-employedUsed the software for: 1-2 years. “I don't love some of the fee structures outside of ticket purchases (percentages of donations, etc.) but the structure for tickets is good enough to be worth it.“ July 1, 2025 TM Tim M Playwright and ProducerEntertainment, Self-employedUsed the software for: 6-12 months. “My Off-Broadway play, Witchland, ran for a few weeks, and I was able to manage the entire ticketing sales and process, and allocation, seamlessly.“ October 4, 2024 CR Carol R Executive Artistic DirectorEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy.“ January 7, 2025 DC Dave C CEOInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Now... we can launch a show and sell it out in an hour and have NO issues with overbooking or ticketing conflicts. “ March 27, 2025 DC Dave C CEOInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Uhm... it's not free. And now I have to add more characters to come in at the minimum.“ March 27, 2025 ## Showing most helpful reviews Showing 1-25 of 273 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian B. Used the software for: 1-2 years ### "Best in the Business" March 7, 2016 5.0 We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone. Pros Customer Service. Lost costs. Openly request ideas from their clients to improve the system. Extremely easy to use. Cons None at the present time. Review Source JS John S. Artistic Director Performing Arts Used the software for: 1-2 years ### "Excellent Ticketing Site" February 14, 2025 5.0 We've been with them for 3 years now. Certainly much better than Brown Paper Tickets, which we used before. There are a lot of features that are very beneficial to our ticketing process. Pros I think the best thing is the immediate response from the support team with questions we have. Cons There are some features that are rather hard to find and figure out. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) They were caught scamming users during COVID, though we didn't experience that. But I just wanted a more flexible service. Review Source NH Natale H. Dance studio owner Entertainment Used the software for: Less than 6 months ### "Horrible horrible " December 6, 2016 1.0 I had thundertix do event seating for my nutcracker ballet . You seriously can not talk to anyone if you have a problem . I had to take it off my website because so many people called me having trouble actually completing purchases . I asked thundertix to look into it and they kept saying that things were working out just fine . I have actual emails , voicemails and video footage of how it really didn't work . They also would not give me a refund for the time I actually couldn't use it . I would be happy to show anyone this . Pros Nothing Cons Everything Review Source Response from Thunder Data Systems December 12, 2016 Thank you for your review. We pride ourselves on our customer support, and I am sorry that you felt this was not the case. We offer support by email for our first two tiers (included with your plan), while other tiers additionally include phone support, which we extended to you gratis. I was relieved to see that you virtually sold out all of your Nutcracker performances, although an upgrade to our reserved seating created some challenges selling a handful of seats for a short period of time. We would appreciate the opportunity to demonstrate our commitment to you, whether it be through the credit we offered previously, or through another course of action. I would happily continue personal telephone support. Let us know how we can help! SG Shane G. Owner Restaurants Used the software for: Less than 6 months ### "Great Service, Great Program" March 7, 2025 5.0 Extremely positive, great program and great customer service! Pros The program was just what I was looking for and my rep \[sensitive content hidden\] was a dream to work with. Very impressive Cons Nothing comes to mind. Everything I've experienced so far has been great. Alternatives considered [Freshtix](https://www.capterra.com/p/134637/Freshtix/) Reason for choosing ThunderTix Honestly my rep \[sensitive content hidden\] was so accommodating, I didn't look any further Switched from [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) The program's seating was not very effective. Review Source HN Holly N. Admin Performing Arts Used the software for: 1-2 years ### "ThunderTix is a MUST have" September 23, 2024 5.0 Adding ThunderTix to our theater program has been a game changer. In our first event series, we hit our maximum tickets sales ever. We also received amazing feedback from our guests about how easy it was to reserve tickets, not having to arrive super early to save seats, and that check-in at the front lobby was very smooth. I like the versatility of being able to scan tickets with your phone/devices or just have a laptop stationed in the lobby asking for the guests name. Either way is very straight-forward and allows you to check-in guests and get them to their seats much faster (or the concession stand!!) Pros My two favorite things about ThunderTix is the ease of setting up an event and venue map. And the reporting features! Its very customizable and I can see just the data that I need during an event and even more during our post-event reporting. Cons There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue. Alternatives considered [Prekindle](https://www.capterra.com/p/202877/Prekindle/) Reason for choosing ThunderTix Pricing was the largest factor and the fact that equipment was not required to get started. Ease of use (the demo we saw was very exciting). Electronic payment platforms. Feature allowing customers to exchange tickets. And quicker response of ThunderTix staff. Review Source LM Lisa M. Member at Large - Managing Producer Entertainment Used the software for: 6-12 months ### "ThunderTix 1000%" August 2, 2024 5.0 Being new to ticketing myself ThunderTix is the first platform I have tried. Our theatre association previously used another platform and all I heard were horror stories and how they couldn't wait to move on to something else. A trusted associate in IT found ThunderTix for me and we made the switch. Working within the program has been crazy easy; I love it. We have several volunteers in our box office and they are all amazed at how easy it is to use. Pros Ease of Creating Events Ease of Managing Events Creation of Custom Ticketing and Email Confirmations Ease of Ticket Purchasing Quick Links to to Reports Cons Entering Patrons One at a Time (with hundreds of patrons it will be time consuming and therefore the project has not been started) Switched from [Apricot](https://www.capterra.com/p/152918/Apricot/) I believe it was Wild Apricot but I am not positive. I did not use the program at all. It is my understanding that the system was not capable of keeping the tickets for a performance in one lump and that a specific number of tickets had to be assigned for our various pricing options (adult, child, senior, military, etc). This could cause the system to show that adult tickets were sold out yet there would still be child tickets available. Far from ideal and how we are set up. Review Source DB Dena B. Co-Owner Entertainment Used the software for: 1-2 years ### "ThunderTix is great for Briggs Farm Blues Festival! " January 9, 2025 5.0 At first I was intimidated. As time went on, it got very easy. I haven't called customer service in a long time, but the few times I did they were very responsive and easy to talk to. Pros I run a large, multi-day music festival. ThunderTix is great with every aspect of ticketing. I track orders easily, upgrade or exchange tickets easily, and can really help people because ThunderTix is easy to understand on my end. I am really appreciative of this system. I get offers to switch all the time, but I never will. Cons There are no cons. At first I thought I would never be able to figure it all out, but over a short amount of time I'm fairly confident. Review Source Response from Thunder Data Systems January 24, 2025 Everything has a “flip side”. Right has left, up has down, and pros have cons. But you’ve yet to unearth a single con! Well, my friend, should you find one, please let us know so we can right that wrong! Thank you for your five star review! SW Stephen W. VP for Marketing Entertainment Used the software for: 1-2 years ### "Highly recommend Thundertix." March 27, 2025 5.0 We're very pleased with Thundertix features, especially the Package Manager -- very helpful for selling our season subscriptions. Pros It has all of the features we need (and more) for ticketing our community theatre programs. And quite affordable. Cons Some of the elements, when they need to be edited, are not intuitive. But once you know, you know. Review Source PH PHILIP H. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Thundertix in Guysborough" July 2, 2025 5.0 I recommend this online ticketing solution for performance centres. Not only were they helpful with understaning their product, they also steered me in acquiring a payment processing solution. Pros The product has everything we need. The support is excellent. I particularly liked the offer of 1 hour tutorial sessions, and tge fact that these sessions were recorded for our future use. Cons Really, I am not coming up with any shortcomings. Everthing that was promised by Thundertix was met kr exceeded Review Source JB JaceSon B. Artistic Director Entertainment Used the software for: 1-2 years ### "My ThunderTix Review" January 2, 2025 5.0 Our organization has been selling tickets for nearly 18 years and during the first 17 we used software that was extremely affordable but didn't do everything we needed. When we moved to ThunderTix we undertook a greater expense it's true, but we also saw an accompanying increase in sales that we know has been largely fueled by our use of ThunderTix. To me it has been an expense that was worth the investment. Pros There are several positives. But for the me the best is the ease of use for the patron. It is simple and intuitive. We moved to ThunderTix at the start of our 2024 Season and saw a huge uptick in ticket sales. There were many factors in this improvement, but it has to be said that one contributor was certainly our move to ThunderTix which made our reservation process so much simpler for our patrons. Cons I wish I had the ability to obtain reports of an entire run of a production in a Performance Summary that compared each performance from one production in one document. That said, another great thing about ThunderTix is the ability to submit feature requests and they have always proven to be willing to accept requests to take a look at features that you request. Review Source Response from Thunder Data Systems January 24, 2025 Feature request noted, JaceSon! I would love to hear from you with more information about your idea, and we'll see if we can make it come to fruition. As for helping you grow, we're thrilled to hear it. We've always said, "We grow when our clients do!" You are one part of our overall tremendous growth, and we appreciate you right back! HP Harriet P. Co-Owner Entertainment Used the software for: 1-2 years ### "ThunderTix Review - Small Historic Theater" January 22, 2025 5.0 Excellent experience--able to get personal attention to questions but the product is designed with user experience in mind so we have been able to implement and use it without much need for such help. Pros As a small theater, we find ThunderTix to be very easy and intuitive to use. It also has all of the features we need and want, including the new Membership capability. Cons I have not yet figured out how to use ThunderTix while on my phone/smart device- not sure if that is possible. Review Source Response from Thunder Data Systems January 24, 2025 You're exactly the kind of organization we hoped to reach with the launch of our Membership sales and tracking module. And your sentiments are exactly the type our customer success team hoped to foster with their commitment to your needs. Thank you for recognizing our fantastic reps! As for the mobile app...yes, we are fully mobile responsive on any device! So, check orders while standing in line at the grocery store, check out your dashboard during the show's intermission. We've got you covered! TM Tim M. Playwright and Producer Entertainment Used the software for: 6-12 months ### "Great Success with ThunderTix for my play Witchland!" October 4, 2024 5.0 Overall, working with ThunderTix was super easy, and I'm definitely planning on using it for future events. My Off-Broadway play, Witchland, ran for a few weeks, and I was able to manage the entire ticketing sales and process, and allocation, seamlessly. Pros ThunderTix made the daunting task of managing tickets for my stage production super easy. They helped me set up the site, and once up and running it was very easy to manage and navigate. Cons No real cons with the system - there is a small learning curve initially, then it's smooth sailing. Review Source GE Gail E. President Fund-Raising Used the software for: 2+ years ### "Make your life easy and make it easy for your customers." January 28, 2022 5.0 I love having the ability for customers who want to sign up on line with a credit card can do so. They can leave a message easily and I know when they get an email. Pros I like after you take a few minutes getting reacquainted (we only use it once a year from Dec- May) it is very easy to navigate. I would not consider myself techi, but you don't have to be. Cons I would like to have more access to a live agent. When we started using Thundertix in 2014, I was able to place a call and get someone right away. I do not have to wait long to get a reply now, but I am old school and like to talk to someone. I don't like a "ticket" being used for anything that is charged. ie. we have a golf tourn and i am using a "ticket" for golfers. I have tried to figure out how to not have this. Reason for choosing ThunderTix After looking at the flow of other products, I liked the flow of Thundertix. I looked at different venues to see who they used. I called and looked into those products but eventually settled on Thundertix and have been happy for 8 years. One thing I really appreciated was being notified by Thundertix that I could actually pay less since we only had one event a year and other wise did not use Thundertix every month. Review Source Response from Thunder Data Systems March 10, 2022 Gail, I'm so happy to hear that find our platform easy to use! We keep two users in mind in everything we do: volunteers who may have little experience with software -- especially if it's only occasional usage, and those mature patrons that didn't grow up with technology. Of course, we offer lots of bells and whistles for the daily user or tech-savvy wizard to delve into such as APIs. We'll never hesitate to pick up the phone for those items that are difficult to convey by phone, or when there significant concerns. For the majority of questions, we provide real human support, and we provide it fast. If you ever feel like you're about to hit your head on the wall, reach out, and let's see if we can connect by phone. I've shared your great feedback with our design and engineering teams, so they recognize the value of what they do! Thank you for delighting us! SR Stanley R. President of the Board Entertainment Used the software for: 2+ years ### "Early user of Thundertix" January 5, 2024 5.0 We have had a long relationship with Thundertix. We started using Thundertix before they had set up the fundraising/membership functions. We have always been able to figure out how to make something work, and Thundertix has always been there to add the functionality that we need. Pros We have used Thundertix for years. I like that Thundertix has improved the number and quality of the services it provides. They have been there for us every time we have had a problem. Cons During COVID we streamed some of our shows. We could not use Thundertix to sell the streaming tickets. That created a problem for our season ticket holders. Our season ticket holders wanted to use their Flexpass codes to purchase streaming tickets to the shows, and they could not. Reason for choosing ThunderTix Thundertix most closely matched the season ticketing set up that our patrons were used to. Using the Flexpass, our patrons could select their shows, performances, and seats like when we had manual tickets. So, we could convert to on-line ticketing with the least amount of stress for our patrons. Review Source DD Denise D. Lifestyles Coordinator Events Services Used the software for: 2+ years ### "ThunderTix Review" April 26, 2022 5.0 Thundertix has eliminated many of the issues that we were having with residents purchasing tickets. The process from announcing upcoming events to selling/purchasing tickets is easy for our staff and residents. The reports that we need to print are readily available and easy to understand. Pros ThunderTix is easy to use. Each month I am responsible for inputting our event tickets on line to over 19,000+ residents. This system allows me to get the information out to the residents ahead of each scheduled event and select a date and time for them to go on sale. Cons My only suggestion would to have a contact number for an emergency issue. The forum is great but if you need help immediately it would be nice to be able to contact a live person. Review Source Response from Thunder Data Systems May 25, 2022 Denise, it sounds like you have quite a task managing events for enough residents to fill a small town! That's quite a task you have, and I'm glad to know we have a part in making you more efficient! You are correct that we don't have a contact number, but that doesn't prevent us from picking up the phone during critical times. We're available 24/7/365, and if you are yelling "Fire!", we promise it's never to an empty room. So, while I hope you never need us in an emergency, know that we're here for you should the need arise! Thank you for your great review! SH Steven H. Executive Director Performing Arts Used the software for: 2+ years ### "ThunderTix works for us." January 7, 2022 5.0 We changed to ThunderTix in 2013 from another well-known ticketing service. The transition was very smooth and made our internal operations much easier. Reports are excellent for tracking sales and bookkeeping. Pros ThunderTix integrates well with our website and makes the ticket buying experience very easy for our patrons. Ticket map shows our semi-thrust venue to our patrons. They offer many options to customize the program for your use. Cons We have no negative comments. ThunderTix is always ahead of the curve in terms of adding improvements. The feature request board is very helpful. Review Source Response from Thunder Data Systems March 10, 2022 Steven, I swear you and Gail (another reviewer here) must work for the same organization. Both of you are loving our ease of use! As I mentioned to her, design is a huge component of what we do, and the result is evident in a beautiful interface that's easy for even the most occasional volunteer. Our feature request board allows you to share ideas and vote on others, so I'm glad you're appreciating that page! Keep your ideas coming, so we can continue to meet your needs. Thank you for your great review! KW Ken W. Producer Entertainment Used the software for: Less than 6 months ### "ThunderTix Rocks" December 5, 2022 5.0 ThunderTix saved us thousands of dollars over the BIG GUYS in ticketing in New York City, and ThunderTix worked perfectly and their staff is beyond excellent. Thank you. Thank you. Thank you for helping our first Big Off-Broadway show be a success. Pros We were looking for a flexible ticketing solution for our First Big Off-Broadway show, and Telecharge, Ticketmaster, Criterion, VenueTix, AudienceView and others WOULDN'T work with us for we were unknown at this level or they wanted a 3 year contract. I contacted ThunderTix and they were amazing. One of the employees called me from her car to respond to my questions. Awesome. The Customer Service here is like no other company I have worked with in years. Fast, informative and KIND, so incredibly wonderful. Any problem I had with not understanding elements of the software, they would get back quickly and teach me what I was not understanding. FANTASTIC. We had NO TECH glitches with the software, ticketing was amazing, the Seat Map they made was perfect, it all work unbelievably well, I cannot thank them enough for supporting us with such professionalism and kindness. Work with ThunderTix. Don't pay the big bucks for poor support and an attitude. The ThunderTix software and support team are exceptional. Cons Fonts could be a bit bigger and some menus could be easier to find, but other than that, all good. It worked without a glitch. Reason for choosing ThunderTix The kindness and expertise of your staff. Extraordinary! Review Source Response from Thunder Data Systems December 10, 2022 Ken, my mother taught me to treat others as I'd want to be treated. So, I took her advice and decided that we had to earn our clients business every day. If we don't demonstrate our commitment, then why should they be forced to stay? I'm glad we earned your trust! Now, let's get to those fonts.... I think we might be able to improve the display with some custom CSS. Will you reach out to support, so we can see what we can do? Thank you for your amazing kudos which I've already shared with our fantastic team! DH Dan H. Executive Director Entertainment Used the software for: 2+ years ### "Great Value in a Ticketing Service" February 21, 2022 5.0 It's a great service, and while pricing has gone up since we first started with Thundertix we still believe it is one of the best values for a full service ticketing solution Pros The fact that we can set up all of our shows and sell tickets easily both online and in person (point of service) makes it a great service. The software and show setup each year is just so easy to do. It takes very little time to get our new season set up to sell through Thundertix. Cons I really wish they had a way where we could sell our subscription packages online where our returning patrons could keep their same seats season after season without us having to place them all back into the seating charts manually, before ticket sales open up to the general public. Review Source Response from Thunder Data Systems March 10, 2022 Just today, Dan, we launched the automated same seat renewal! We even allow you to design your own renewal email with your own brand. Please connect with our staff to get a walk-through. We are super excited about this time-saving functionality. I love that you appreciate our time-saving tools, and we hope this new renewal feature makes your job even easier. LR Leona R. Coordinator Entertainment Used the software for: 2+ years ### "ThundertTix Rocks" June 27, 2019 5.0 Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them. Pros The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better. Cons The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out. Review Source Response from Thunder Data Systems March 11, 2022 Well, that's quite a glowing review, Leona! I'm glad you are enjoying the optional sales options to facilitate ticket purchases. On the product side, we agree that we have an opportunity here to really go beyond ticketing! So this year we're embarking on a lot of improvements including the very feature you want -- independent product sales. Thank you for helping us improve with valuable feedback! LC Lorenzo C. ICT Manager Information Technology and Services Used the software for: 1-2 years ### "The Efficient Approach for Support Management " March 26, 2024 5.0 The efficiency of managing events is well supported by the program, and this brings a reliable and focused way of running business. Pros The platform has the right ticketing procedures, and they all bring a reliable communication. Cons The program creates a suitable scheduling plan, that makes every process reliable. Review Source JH Jessica H. Marketing Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "I Heart ThunderTix" December 3, 2019 5.0 My overall experience has far exceeded my expectations. I have never under any circumstances had the level of attentive and courteous online customer service like I have received from ThunderTix. The customer support has been outstanding and I can't say enough great things about the immediate responses to questions, informative answers, and above all the courteous nature of each and every representative i've worked with thus far. I must add that this outstanding customer service started from the moment I opened a live chat with \[SENSITIVE CONTENT HIDDEN\] and has continued with each and every time I reach out asking for assistance. Pros As an organization we needed a platform that would allow our attendees select their ticket price option as well as their seat location at the venue. Before finding ThunderTix, I researched and contacted over half a dozen different platforms that either offered one or the other but not both!! Cons Although ThunderTix has provided nearly everything we need, the only con I have is not visually seeing the current seats available from the seating chart. With 70 tables and 700 seats it has been a little difficult for users to determine available seating by being required to hover over each individual table to see how many seats are left. The hover feature is a nice option if registering from the computer. But if registering via mobile device a user must click on each table individually before seeing how many seats are left. Reason for choosing ThunderTix We needed a platform that would allow our attendees select their ticket price option as well as their seat location at the venue. Before finding ThunderTix, I researched and contacted over half a dozen different platforms that either offered one or the other but not both of these needed features. Review Source Response from Thunder Data Systems March 11, 2022 What a difference a day makes, Jessica! When you had your chart built, our table layouts were new. Today, we have beautiful, responsive seat maps that will work perfectly for you and your users without that extra click to see open seats. If it hasn't been updated, please reach out to our team to have it rebuilt at no cost to you. Now, let me turn my attention to one of the most beautiful comments I've ever read about our team: "I have never under any circumstances had the level of attentive and courteous online customer service." I cannot tell you what that means to us, and I can promise you our team will be moved by your words. Thank you for giving us the opportunity to work with you! TH Todd H. President Used the software for: ### "The Best Online Ticketing Model" March 10, 2011 4.0 When we selected ThunderTix they were the only online ticket service that we could find that did not charge a 'per ticket service fee' to our customers. That model was vital to our selection as we do not believe online ticketing should be cost a premium over walk-ups. We knew that ticket fees never come down at other online ticketing providers, with some now charging over 50% of the ticket face value as an additional fee (ex. $15/ticket + $8.15 service fee). ThunderTix remains an ever-improving system that we continue to believe is the right model for online ticketing. Our patrons want the cost of ticketing to be part of our theatre operation cost. We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing. Patron/donor/volunteer mgmt tools would be a plus for this product in the future to compete with other new CRM/ticketing solutions that are still adopting the per-ticket-service-fee model. Pros #1 - No added/rising fees to our patrons! Improving interface Customized Compatible with Authorize.net Reasonable cost PDF Ticketing Easy to train Reliable and Available Cons Reporting still being developed/enhanced Better testing and version control has been requested No real-CRM capability for patron management/history Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting) Error codes are confusing to patrons when transactions are not going through Transaction/Administration speeds varies (system tweaking is needed after most iterations) Review Source Response from Thunder Data Systems October 20, 2014 A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems highlighted in red to make it very clear to the ticket buyer what needs to be completed and/or corrected. We moved over to the cloud in April of 2012 and since then have more than quadrupled speeds for page load time. ThunderTix is now in the 97th percentile of web-based software applications in terms of speed. This week, ThunderTix is going to be rolling out a direct email marketing tool that connects with MailChimp. Mailing lists are automatically updated with new subscribers direct from ThunderTix and emails to various lists can be directly emailed from within the ThunderTix login. JH Jeff H. Owner Entertainment Used the software for: 2+ years ### "Best Overall" January 3, 2023 5.0 The level of customer service alone is why I've purchased and continued to use Thundertix and won't go anywhere else. Pros I like the ease of use and implementation into our system. Cons There were some features in past that needed improvement but the company does listen to it's clients and generally fixes things upon demand of it's customers. The only thing left for them to do is to have more options for virtual ticket sales and integration. Review Source Response from Thunder Data Systems February 1, 2023 Listening is the root of our success, and I'm glad you feel the same! Did you know that we completed over 250 new features based on the ideas and votes of our clients in the past five years? I hope you were a part of a few of at least a handful of those! Thank you for sharing your thoughts, but most of all, thank you for allowing us to welcome you to your forever home with us. JD Jamie D. Founder Entertainment Used the software for: 2+ years ### "Great Ticketing Software" September 16, 2022 5.0 Solid response from support when you need it, but it's reliable and easy to manage so rarely need support. I recently recommended to the ticketing team of another event I am part of the team at, and they were very happy with the solution and will be using at more events. Pros Does everything we need to manage ticket sales for a complex 4 day Beer, Food & Music festival, with camping and supplementary add-ons at a reasonable cost. Cons General UI experience isn't the best, but it's decent once you get used to it and evrything is there. Review Source Response from Thunder Data Systems December 10, 2022 Your needs, Jamie, seem to be perfectly in line with what ThunderTix is all about: selling tickets, concessions, add-ons, and everything else within a single system. As you know, we invite our clients to submit their ideas on how we can improve, so if you have specific ideas, please share! In any case, I'm thrilled that it's working for you. And nothing says that like a referral to another clients -- thank you for that! JW Jonathan W. Manager, Business Development Transportation/Trucking/Railroad Used the software for: 2+ years ### "A first class, easy to use platform" August 6, 2020 5.0 First class implementation assistance and incredibly swift to react to any problems or issues that arise Pros It was very easy to integrate into our current websites and customisable to our use. It was refreshing to find a developer who allowed the customers to suggest improvements and we have seen it become far more customer friendly as it has evolved over the past 4 year Cons At the very beginning we had to adapt our requirements to meet what they could offer but they soon made changes to the functionality and it has become better each subsequent year Review Source Response from Thunder Data Systems March 11, 2022 The saying goes, "We are better together." We take that to heart, and it's the reason, Jonathan, that we have an open invitation to share ideas and vote on others. We've created hundreds of fantastic improvements including a couple of your ideas like the report breakdown by ticket type. Keep your ideas coming! The support folks are sending their love north to you in Canada for saying they are "first class". I couldn't agree with you more. Thank you!