--- title: "ThunderTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ThunderTix the right Event Check In solution for you? Explore 275 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/47852/ThunderTix/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- ThunderTix 4.8 (275) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of ThunderTix Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews JW Janet W Bus MgrFine Art, 2 - 10 employeesUsed the software for: 1-2 years. “We use it for selling concert tickets and fundraising events and we are very happy“ March 21, 2026 ML Mat L Managing DirectorPerforming Arts, Self-employedUsed the software for: 1-2 years. “I don't love some of the fee structures outside of ticket purchases (percentages of donations, etc.) but the structure for tickets is good enough to be worth it.“ July 1, 2025 PE Peter E Executive DirectorPerforming Arts, 11 - 50 employeesUsed the software for: 1-2 years. “A superb built in way for us to have a big (truly) increase in donations accompanying ticket purchases.“ April 3, 2026 CR Carol R Executive Artistic DirectorEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy.“ January 7, 2025 DC Dave C CEOInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Now... we can launch a show and sell it out in an hour and have NO issues with overbooking or ticketing conflicts. “ March 27, 2025 DC Dave C CEOInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Uhm... it's not free. And now I have to add more characters to come in at the minimum.“ March 27, 2025 JB JaceSon B Artistic DirectorEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “There were many factors in this improvement, but it has to be said that one contributor was certainly our move to ThunderTix which made our reservation process so much simpler for our patrons.“ January 2, 2025 HN Holly N AdminPerforming Arts, 2 - 10 employeesUsed the software for: 1-2 years. “There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.“ September 23, 2024 ## Showing most helpful reviews Showing 1-25 of 275 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian B. Used the software for: 1-2 years ### "Best in the Business" March 7, 2016 5.0 We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone. Pros Customer Service. Lost costs. Openly request ideas from their clients to improve the system. Extremely easy to use. Cons None at the present time. Review Source JS John S. Artistic Director Performing Arts Used the software for: 1-2 years ### "Excellent Ticketing Site" February 14, 2025 5.0 We've been with them for 3 years now. Certainly much better than Brown Paper Tickets, which we used before. There are a lot of features that are very beneficial to our ticketing process. Pros I think the best thing is the immediate response from the support team with questions we have. Cons There are some features that are rather hard to find and figure out. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) They were caught scamming users during COVID, though we didn't experience that. But I just wanted a more flexible service. Review Source NH Natale H. Dance studio owner Entertainment Used the software for: Less than 6 months ### "Horrible horrible " December 6, 2016 1.0 I had thundertix do event seating for my nutcracker ballet . You seriously can not talk to anyone if you have a problem . I had to take it off my website because so many people called me having trouble actually completing purchases . I asked thundertix to look into it and they kept saying that things were working out just fine . I have actual emails , voicemails and video footage of how it really didn't work . They also would not give me a refund for the time I actually couldn't use it . I would be happy to show anyone this . Pros Nothing Cons Everything Review Source Response from Thunder Data Systems December 12, 2016 Thank you for your review. We pride ourselves on our customer support, and I am sorry that you felt this was not the case. We offer support by email for our first two tiers (included with your plan), while other tiers additionally include phone support, which we extended to you gratis. I was relieved to see that you virtually sold out all of your Nutcracker performances, although an upgrade to our reserved seating created some challenges selling a handful of seats for a short period of time. We would appreciate the opportunity to demonstrate our commitment to you, whether it be through the credit we offered previously, or through another course of action. I would happily continue personal telephone support. Let us know how we can help! SG Shane G. Owner Restaurants Used the software for: Less than 6 months ### "Great Service, Great Program" March 7, 2025 5.0 Extremely positive, great program and great customer service! Pros The program was just what I was looking for and my rep \[sensitive content hidden\] was a dream to work with. Very impressive Cons Nothing comes to mind. Everything I've experienced so far has been great. Alternatives considered [Freshtix](https://www.capterra.com/p/134637/Freshtix/) Reason for choosing ThunderTix Honestly my rep \[sensitive content hidden\] was so accommodating, I didn't look any further Switched from [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) The program's seating was not very effective. Review Source BH Brienne H. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Incredible support, easy interface for admin & end user, love it!" November 22, 2023 5.0 Incredible. I had explored a few different sites and this one was the easiest to set up, with consistent, kind and useful instructions from the support team with any questions or needs I had. I would strongly recommend to anyone new to ticketing platforms, or to those who want a support team that follows through and cares about your outcomes. I will be continuing to use Thundertix for my client. Pros The ease of the platform to set up events, have multiple types of tickets, create a donation campaign, collect various reports. Most of all, I found their customer service to be one of the best I have ever encountered. They are kind, knowledgeable, patient, clearly communicate and helped me every step of the way in a stressful time to get the ticketing functions up and running for a client of mine. I adore their skill and incredible support! Cons While the report options are comprehensive, it is a bit confusing to know what reports will produce what data, and so while I am new to the site, I still have to hunt to figure out which ones I need and how to best display the needed information for tickets, and donations. But i'm learning! Switched from [Ecwid](https://www.capterra.com/p/143648/Ecwid/) The prior product (Ecwid, via Snapps store) was horribly basic, clunky, poor user experience and difficult to set up on the backend. The customer support is terrible, inconsistent, vague and slow to respond. Review Source LO Laura O. Box Office Manager Entertainment Used the software for: 2+ years ### "Thundertix" January 17, 2024 5.0 Customer service and internal team are very knowledgable with their product. Great listeners and always looking for improvements in their products. Pros Customer Service is top notch!! Easy to submit tickets online, and get responses within minutes or few hours. Ease of use. Flexibility of different seating charts. Like the feature voting. Cons Would like to be able to have one login for both of our sites. We have 2 venues to manage. Requires using 2 different browsers in order to have both logged in at a time. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Easier and more cost effective than our previous software platforms. Used 2 different products Eventbrite and Vendini and was easy to setup one software product for 2 venues. Review Source AM Alyce M. Artistic Director Entertainment Used the software for: 2+ years ### "Excellent Theatre Software" March 23, 2023 5.0 Overall it has been an excellent experience. We were forced to change horses in mid-stream during the pandemic shut down. After a lot of hunting, this was by far the best ticketing software I was able to locate. Pros The controls I had over how tickets looked, how receipts looked, how many ways I had of contacting audience members, pre-sale announcements, post-sale reminders. Cons When I learned it in 2020, it took some time and some prior knowledge of ticketing. However, this software did what my older and then suddenly defunct ticketing sofeware could not do. Alternatives considered [Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/)[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing ThunderTix Brown Paper Tickets failed in reimbursing customers on a timely basis during Covid shut downEventbrite was too simplistic. I use Aplos for accounting but again their event management was too simplistic. Review Source Response from Thunder Data Systems March 24, 2023 If anyone is considering ThunderTix, Alyce, I think you just sold them! In fact, our sales department is hiring! :) I remember when Fractured Atlas shut down Artful.ly, and I'm sorry you were affected. On the other hand, we're delighted to have you as part of our family! Thank you for all of the positive feedback you shared and for your excellent rating! DC Dave C. CEO Information Technology and Services Used the software for: 2+ years ### "Seamless ticket sales" March 27, 2025 5.0 I have been using TT for about 4 years now with two different theatre companies. I've never had ANY issues... and when there are issues, more often than not, there's a fix or a feature update that addresses the issue in the not too distant future. Pros SUPER responsive to technical questions and tech support. The system just works. We used to have so many issues when launching a show. Now... we can launch a show and sell it out in an hour and have NO issues with overbooking or ticketing conflicts. Smooth as silk. And with the pricing structure as a finite amount per ticket sold, it's easily scaleable. Cons Uhm... it's not free. And now I have to add more characters to come in at the minimum. Review Source PH PHILIP H. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Thundertix in Guysborough" July 2, 2025 5.0 I recommend this online ticketing solution for performance centres. Not only were they helpful with understaning their product, they also steered me in acquiring a payment processing solution. Pros The product has everything we need. The support is excellent. I particularly liked the offer of 1 hour tutorial sessions, and tge fact that these sessions were recorded for our future use. Cons Really, I am not coming up with any shortcomings. Everthing that was promised by Thundertix was met kr exceeded Review Source SW Stephen W. VP for Marketing Entertainment Used the software for: 1-2 years ### "Highly recommend Thundertix." March 27, 2025 5.0 We're very pleased with Thundertix features, especially the Package Manager -- very helpful for selling our season subscriptions. Pros It has all of the features we need (and more) for ticketing our community theatre programs. And quite affordable. Cons Some of the elements, when they need to be edited, are not intuitive. But once you know, you know. Review Source DB Dena B. Co-Owner Entertainment Used the software for: 1-2 years ### "ThunderTix is great for Briggs Farm Blues Festival! " January 9, 2025 5.0 At first I was intimidated. As time went on, it got very easy. I haven't called customer service in a long time, but the few times I did they were very responsive and easy to talk to. Pros I run a large, multi-day music festival. ThunderTix is great with every aspect of ticketing. I track orders easily, upgrade or exchange tickets easily, and can really help people because ThunderTix is easy to understand on my end. I am really appreciative of this system. I get offers to switch all the time, but I never will. Cons There are no cons. At first I thought I would never be able to figure it all out, but over a short amount of time I'm fairly confident. Review Source Response from Thunder Data Systems January 24, 2025 Everything has a “flip side”. Right has left, up has down, and pros have cons. But you’ve yet to unearth a single con! Well, my friend, should you find one, please let us know so we can right that wrong! Thank you for your five star review! CR Carol R. Executive Artistic Director Entertainment Used the software for: 2+ years ### "Wonderful product and customer service." January 7, 2025 5.0 We've been with them for over 10 years now and the user experience and customer service continue to be exemplary, with requested features added regularly. We recommend ThunderTix to everyone! Pros It's easy to set up and modify events, and they have GREAT customer service! They respond quickly to questions and are always improving the system. Cons It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy. Review Source Response from Thunder Data Systems January 24, 2025 Are you old enough to remember those old, "Love is..." cartoons? Well, you've just drawn one of us sending hearts to you, Carol! We genuinely appreciate your kind words. I wish we had the ability to rename coupons, and I won't give up hope that it might take place one day. In the interim, if there is some type of report that might help you in tracking, please let us know. Thank you for your 10 out of 10 review! KS Kirsten S. Office Manager Entertainment Used the software for: 2+ years ### "For the New Employee" September 19, 2019 5.0 The program, for the money, delivers a fantastic product. It is dependable and most of what we want to do with it is available. Also, it is always improving with regular updates that make it even more robust and user-friendly. Pros As a new employee, I appreciated that, since the previous employee had already loaded it with events, I was up and running from day 1. I could navigate to what I needed and I could sell tickets without too much training. I haven't preloaded and posted a whole season of events yet, but I have added additional performances to existing shows and I've added the occasional event. Once you've done it, it is a fairly simple process. Also, in the short amount of time that I have been using Thundertix I have seen multiple updates and improvements made to the software that were either beneficial for me or they were changes that I could see would be helpful to someone in a slightly different business or industry. The software seems to always be improving. Cons I don't like the coupon and discount limitations. For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well. The FAQ's are extensive, but if you aren't familiar with the vocabulary used within the system, you spend a lot of time trying to figure out what words to use for a successful search. Reason for choosing ThunderTix I know cost was a big deciding factor. We are a big enough company that selling tickets manually is difficult to keep track of, but we are small enough that we can't spend money on features we won't use. Thundertix would do what we needed for less. Review Source Response from Thunder Data Systems September 24, 2019 Hi Kirsten! Thanks for your great feedback about how easy it was to get started with ThunderTix! I wanted to let you know that you can absolutely create a coupon to offer a percent off the entire transaction. Next time you create a coupon, look for the option that says, Select the manner in which your customers should use the coupon and choose, "Limit Usage to Once per Order". We also have a Coupons Video Tutorial that you might find helpful here: https://www.thundertix.com/videos/create-event-coupons/ Our support team is incredibly knowledgable with every facet of the platform, so if you ever have questions, don't hesitate to reach out to us to save time searching through the public support forum. We also offer an option for phone support as an annual add-on to any service plan, if interested. DC Derriel C. Technology Services Coordinator Higher Education Used the software for: 2+ years ### "There is a lot to be said for a company that just "gets it". " November 16, 2022 5.0 I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used in my 29 years in this business, there are probably less than 5 that just "gets it", and Thundertix is one of those few. The product works better than advertised, the support has always been top-shelf, and everyone has always followed through on what has been said. That carries a lot of weight with me, and I would give my complete endorsement of the Thundertix brand to anyone that is looking for an event management and ticketing solution. The software is an IT Department dream come true -- something that works so well that you practically forget it is even there. If we ever decide to resume any form of entertainment series again, the Thundertix team will be my first call. Pros From the day we began searching for an event management solution, Thundertix quickly set themselves apart from the competition with simple business ideals that are lost in today's business environment. Timely communication, quick answers, and a quiet confidence of knowledge and expertise stood out to me. The product is clearly engineered from the beginning with the non-technical end-user in mind, as my users effortlessly began using the software to manage events and ticketing without a barrage of calls to IT Tech Support. Cons I am hard pressed to find something that I liked least about the Thundertix package. If there were ever any issues that came up, they were resolved so quickly that it didn't warrant enough merit to be remembered. Reason for choosing ThunderTix Simple interface and ease-of-use were what appealed to us initially, but the team at Thundertix quickly won us over with their commitment to actually understanding what our needs and desires were and tailoring a solution for us. There was never a feeling of shopping from a menu of preconfigured packages, there was a sincere desire to solve a problem for us that is only fostered from a team that knows their industry inside and out and has a passion for being a solution for others. Pricing was fair and the personal relationship we had with their support staff was highly efficient and effective. Review Source Response from Thunder Data Systems December 10, 2022 Derriel, there are a few reviews we receive that are so glowing and make me so proud, that I'm left misty-eyed. Yours is one of them. Everything you have said about our amazing team is everything I have worked for in the 23 years that I've been at the helm of this business. The holidays are coming, and you gave us an early gift to start the season. Thank you! NF Natalie F. Executive Director Entertainment Used the software for: 1-2 years ### "ThunderTix is simply the best" February 3, 2024 5.0 ThunderTix has done everything we needed a ticketing platform to- and then some. When we discover something that we would like to see integrated, ThunderTix is easy to work with and almost always is able to find a solution or addition to their program. Customer service is always a pleasant experience, fast, helpful. Pros Ease of use- both by myself the business owner, and also by the patrons purchasing tickets. Social/Google Integrations for advertising Cons Applying different prices to multiple areas of seating at once- but that has been remedied. Reason for choosing ThunderTix ThunderTix was very clean; fees were low; no contract; ease of use; talking with a representative made deciding on this platform very easy Review Source RA Rebecca A. Owner Performing Arts Used the software for: 6-12 months ### "A great reoccurring ticketing option" January 10, 2023 4.0 I have really appreciated your quick customer service.A lot of the problems could have been solved much quicker if Thundertix had revealed that your integration system with websites doesn't really work. It took much too long for Thundertix to communicate this and we lost many sales. I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. Your quick responses are great. I really like all the other services you provide. Easy to use. Pros Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service. Cons It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales. Reason for choosing ThunderTix Reoccurring ticket service available, integration with website so customer stays on website instead of being redirected to ticketing website, good customer service is a major reason, coupon codes. Review Source Response from Thunder Data Systems February 1, 2023 Thank you for the kind words and the critique, as both are important to us. Chrome upended things when they stopped providing persistent "sessions" which track processes between your browser and ours. Sadly, we were forced to pull our support for iframes. However, we are working on two new options to ensure your customers have a great experience. Please keep your eye out for our newsletter updates, and thank you for sharing your thoughts. BP Brian P. Manager Performing Arts Used the software for: 2+ years ### "Recommended " April 13, 2023 5.0 \[sensitive content hidden\] and her team have always been very fair to deal with. You talk to real people which is very nice and they must treat their employees well as we've been working with the same people for many years. I like to work with company's that take care of their customers as well as their staff. Pros ThunderTix is easy to navigate from the admin/selling side and our customers find it easy to use to purchase tickets. Cons Not really a con, but they're always working to improve the system and take input from users like us directly. There's always features we'd love to have, and lucky they're working on bringing those to reality. I'm just impatient and wish we could have it all now, but as a whole it's a good system. Review Source Response from Thunder Data Systems April 21, 2023 Brian, your comments raised something we rarely discuss -- namely, our colleagues love their roles here! We have staff that have been with us for 19 years, and our senior engineers are celebrating nearly a decade with us -- virtually unheard of today. That kind of longevity translates to a full understanding of the people we serve, which serves as a catalyst for new ideas, better interfaces, and improved performance. (Yet, we are all as impatient as you with what we WANT to do versus what we have time to accomplish!) Thank you for your kind words which allows me to celebrate the unsung heroes of ThunderTix -- our staff! OC Olga C. Executive Director Performing Arts Used the software for: 1-2 years ### "Thundertix Review from Quincy Music Theatre" January 18, 2024 5.0 I would definitely keep it. I know the company is always working to improve it, and that adds to my incentive to remain loyal. Pros It has numerous features that fit our business needs and maintains our customer data in a single place. I have yet to learn all the features and mine this software to its fullest potential. Cons I had a very hard time setting up Flex Packs. However, it might have to do with the way a previous user set it up. Review Source LR Leona R. Coordinator Entertainment Used the software for: 2+ years ### "ThundertTix Rocks" June 27, 2019 5.0 Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them. Pros The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better. Cons The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out. Review Source Response from Thunder Data Systems March 11, 2022 Well, that's quite a glowing review, Leona! I'm glad you are enjoying the optional sales options to facilitate ticket purchases. On the product side, we agree that we have an opportunity here to really go beyond ticketing! So this year we're embarking on a lot of improvements including the very feature you want -- independent product sales. Thank you for helping us improve with valuable feedback! LC Lorenzo C. ICT Manager Information Technology and Services Used the software for: 1-2 years ### "The Efficient Approach for Support Management " March 26, 2024 5.0 The efficiency of managing events is well supported by the program, and this brings a reliable and focused way of running business. Pros The platform has the right ticketing procedures, and they all bring a reliable communication. Cons The program creates a suitable scheduling plan, that makes every process reliable. Review Source TM Tim M. Playwright and Producer Entertainment Used the software for: 6-12 months ### "Great Success with ThunderTix for my play Witchland!" October 4, 2024 5.0 Overall, working with ThunderTix was super easy, and I'm definitely planning on using it for future events. My Off-Broadway play, Witchland, ran for a few weeks, and I was able to manage the entire ticketing sales and process, and allocation, seamlessly. Pros ThunderTix made the daunting task of managing tickets for my stage production super easy. They helped me set up the site, and once up and running it was very easy to manage and navigate. Cons No real cons with the system - there is a small learning curve initially, then it's smooth sailing. Review Source GC Greg C. Show Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Very happy with ThunderTix choice!" November 9, 2023 5.0 Great customer service as well as how to info on their site. Pros Very easy to go behind the scenes and make changes and run reports. Very affordable with their pricing compared to others that had many additional fees per ticket. Cons No issues at all. Reason for choosing ThunderTix We chose ThunderTix because of ease of use as well as pricing. Review Source RS Randolph S. Public Relations Chair Used the software for: ### "ThunderTix Gets It Right The First Time" December 29, 2011 4.0 ThunderTix is the absolutely the best online ticketing system I have found to date. There were a number of companies which pitched their products and we tried a number of them. Ultimately none of the competing products were as simple to use or as well suited to our needs. I can honestly say that ThunderTix made a lifelong client in our organization, due in no small part to the communication skills of both Stacy and Dawn. Did I mention the one time fee for festivals?? If we looked at nothing else, ThunderTix wins our business hands down. If you are considering online ticketing or are looking to switch from another company, I can assure you that you will not be disappointed with ThunderTix! Pros To begin with, this was the first time our organization has attempted to sell tickets online. Our experience with ThunderTix was almost exclusively positive. 1) They are exceptionally easy to work with and provide outstanding customer service. I honestly can't say enough about this. Our questions and comments were many times responded to within minutes. Stacy and Dawn are both extraordinary problem solvers and are very pleasant to work with. 2) The system just works. While we had a few minor hiccups (see cons), the ThunderTix staff were able to resolve them very promptly. 3) They are constantly adding new features. Over just the few months (January to April) we worked with them last year, they may have doubled the number of features / options within the system. This indicated to us that they genuinely care about their product and aim to constantly improve it. 4) One time fee. This was crucial for us as any percentage of ticket sales adds up quickly. Cons While there isn't much I can say in the way of cons, I will list the one minor annoyance we had (has been resolved though) when using the system. 1) The manor in which ThunderTix integrated with out payment processor (Authorize.net) resulted in an occasional double charge (very rare) and some error messages which were difficult for our customers to interpret. As I mentioned above, I have been told these problems have been corrected. I only list them here in the interest of completeness of this review. We fully intend on using ThunderTix in 2012 and I will update this review if possible. Review Source BK Barb K. Marketing Director Hospitality Used the software for: 2+ years ### "ThunderTix has been a Great Solution!" August 30, 2021 5.0 We made the right choice years ago and have been happy with ThunderTix. It fits our needs and is a value. I think there are many features we could use, but handle in other ways. The team has been great all these years! Pros Easy to log on and access data. Easy to export reports. Interfaces good via a web link. ThunderTix team is very responsive to questions and to try to accommodate unique situations. We hold 2-5 special events per year and have used ThunderTix for years. They continue to add new features. We are not your typical event venue, and ThunderTix fit us best. Cons Setting up an event can be a little tedious, you really need to focus especially with a multiple day event. And I admit, I do not use it as much as I used to as our team has grown, so I do get a little disoriented. I think it is because the software offers flexible options. Reason for choosing ThunderTix We chose ThunderTix because if fit our needs. Special events were implemented 23 years ago, and we needed a way to sell tickets in person and online that was fairly easy to navigate and cost effective. We made the right choice. Review Source Response from Thunder Data Systems March 10, 2022 Hi Barb! You are correct in that we add a lot of new features. Our code is updated daily, so it can be a little disorienting when you come back after a hiatus. But we are here for you! Our team will even hop on a Zoom call for one-on-one (or group) training, and that can be invaluable for those that want to make the most of all those new features. In sum, we love people that love us, and you happen to belong in that group. :) Thank you! VR Verified Reviewer School Administrative Assistant Fine Art Used the software for: 1-2 years ### "Great product for large and small businesses" January 26, 2019 5.0 Overall I've had a wonderful experience with Thundertix. If I were running my own business this would be the first program I'd have in mind to utilize. The support/service team is excellent and I hope to maintain a good relationship with them. Pros Thundertix Is very customizable. My organization uses it for collecting payments for event tickets, intensives/workshops, and classes in our semesters. You can get the breakdown of each event easily and quickly which saves you times and shows you where to continue investing your time and products in. The interface is easy for clients to navigate and simple for staff members to learn how to utilize. Cons Functionality wise there are minor bumps in the road, but the support team is great with taking feedback, finding you an immediate solution, and taking your criticism into consideration for future updates. Review Source Response from Thunder Data Systems March 12, 2022 If we didn't take critiques as invaluable feedback, we'd have a mediocre service undeserving of the five stars you gave us. So, thank you for giving us the opportunity to earn that rating by turning lemons into lemonade! It sounds like we've met a good number of your needs, and our support team took good care of you. Thank you for sharing your great experience!