--- title: "ThunderTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ThunderTix the right Event Booking solution for you? Explore 275 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/47852/ThunderTix/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- ThunderTix 4.8 (275) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of ThunderTix Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews JW Janet W Bus MgrFine Art, 2 - 10 employeesUsed the software for: 1-2 years. “We use it for selling concert tickets and fundraising events and we are very happy“ March 21, 2026 ML Mat L Managing DirectorPerforming Arts, Self-employedUsed the software for: 1-2 years. “I don't love some of the fee structures outside of ticket purchases (percentages of donations, etc.) but the structure for tickets is good enough to be worth it.“ July 1, 2025 PE Peter E Executive DirectorPerforming Arts, 11 - 50 employeesUsed the software for: 1-2 years. “A superb built in way for us to have a big (truly) increase in donations accompanying ticket purchases.“ April 3, 2026 CR Carol R Executive Artistic DirectorEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy.“ January 7, 2025 DC Dave C CEOInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Now... we can launch a show and sell it out in an hour and have NO issues with overbooking or ticketing conflicts. “ March 27, 2025 DC Dave C CEOInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Uhm... it's not free. And now I have to add more characters to come in at the minimum.“ March 27, 2025 JB JaceSon B Artistic DirectorEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “There were many factors in this improvement, but it has to be said that one contributor was certainly our move to ThunderTix which made our reservation process so much simpler for our patrons.“ January 2, 2025 HN Holly N AdminPerforming Arts, 2 - 10 employeesUsed the software for: 1-2 years. “There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.“ September 23, 2024 ## Showing most helpful reviews Showing 1-25 of 275 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Promotions Manager Used the software for: Less than 1 year ### "ThunderTix Review" September 17, 2026 5.0 It has been great. Very easy to setup and to use. I am looking forward to managing more events using ThuderTix. Pros It was very easy to use and very easy to get things setup for my event. Allowed me to track sales and receive payment. Cons There is not anything that I can say I like least about ThunderTix. Even the fees associated are worth it. Review Source Sarah T. Sr Marketing Manager Used the software for: Less than 1 year ### "Reliable and Easy-to-Use Ticketing Platform" September 15, 2026 4.0 Overall, we’ve had a positive experience with ThunderTix. It’s a dependable platform that helps keep our ticketing organized and makes managing events and sales much easier. Pros ThunderTix is straightforward and easy to use. It makes managing ticket sales, events, and customer information simple, and the platform has been reliable for our needs. Cons Some of the features and settings can take a little time to get familiar with, and certain areas of the platform could feel a bit more intuitive. Once you learn where everything is, though, it’s easy to navigate. Review Source R Reviewer President Used the software for: 3-5 years ### "Rewards when using ThunderTix" June 26, 2026 5.0 Overall satisfaction comes from 1) creative opportunities to fashion custom screens for public displays and ticket delivery 2) timely and efficient technical support when occasionally building new screens Pros ability to 1) use prior information to establish current year’s events 2) change public displays on the fly 3) review orders immediately 4) create visitor surveys Cons For our event needs, ThunderTix provides a wide range of opportunities and have not found anything to dislike. Review Source R Reviewer Executive Director Used the software for: 1-3 years ### "ThunderTix = highly recommended" April 6, 2026 5.0 Pros Super intuitive, flexible, and has performed well for us the past two years. A superb built in way for us to have a big (truly) increase in donations accompanying ticket purchases. Cons I'm sure there is something, but I can't think of any at the moment. I don't even remember specifically what we found so unsatisfying with EventBrite, but I do know that we are now (with ThunderTix) in a very rare situation - we really like our ticketing software. Review Source R Reviewer Bus Mgr Used the software for: 1-3 years ### "Support requests are outstanding" March 23, 2026 5.0 We have been using ThunderTix for 2 concert seasons. We use it for selling concert tickets and fundraising events and we are very happy Pros I have had numerous interaction with suppport requests. Their service is outstanding. They always follow thru... Cons ThunderTix is a very fine product. There is noting I am not happy with; don't know what else I can say... Review Source R Reviewer Director of Marketing Used the software for: 1-3 years ### "Thankful the customer service at ThunderTix" December 5, 2025 5.0 Overall we have enjoyed using ThunderTix. It is easy to use, offering a lot of options and is relatively intuitive. Pros ThunderTix is great to work with for our 415 seat community theater! Their online knowledge base is very helpful and their customer service responds very quickly with helpful answers and solutions. Cons There is a learning curve in creating coupon codes. The $1.25 fee per ticket, plus monthly rate does cut into profits, but comparable to other ticketing services. Review Source Brian B. Used the software for: 1-3 years ### "Best in the Business" March 8, 2016 5.0 We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone. Pros Customer Service. Lost costs. Openly request ideas from their clients to improve the system. Extremely easy to use. Cons None at the present time. Review Source R Reviewer Artistic Director Used the software for: 1-3 years ### "Excellent Ticketing Site" February 21, 2025 5.0 We've been with them for 3 years now. Certainly much better than Brown Paper Tickets, which we used before. There are a lot of features that are very beneficial to our ticketing process. Pros I think the best thing is the immediate response from the support team with questions we have. Cons There are some features that are rather hard to find and figure out. Review Source R Reviewer Dance studio owner Used the software for: Less than 1 year ### "Horrible horrible " December 9, 2016 1.0 I had thundertix do event seating for my nutcracker ballet . You seriously can not talk to anyone if you have a problem . I had to take it off my website because so many people called me having trouble actually completing purchases . I asked thundertix to look into it and they kept saying that things were working out just fine . I have actual emails , voicemails and video footage of how it really didn't work . They also would not give me a refund for the time I actually couldn't use it . I would be happy to show anyone this . Pros Nothing Cons Everything Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great Service, Great Program" March 10, 2025 5.0 Extremely positive, great program and great customer service! Pros The program was just what I was looking for and my rep \[sensitive content hidden\] was a dream to work with. Very impressive Cons Nothing comes to mind. Everything I've experienced so far has been great. Review Source Brienne H. Founder Used the software for: Less than 1 year ### "Incredible support, easy interface for admin & end user, love it!" November 24, 2023 5.0 Incredible. I had explored a few different sites and this one was the easiest to set up, with consistent, kind and useful instructions from the support team with any questions or needs I had. I would strongly recommend to anyone new to ticketing platforms, or to those who want a support team that follows through and cares about your outcomes. I will be continuing to use Thundertix for my client. Pros The ease of the platform to set up events, have multiple types of tickets, create a donation campaign, collect various reports. Most of all, I found their customer service to be one of the best I have ever encountered. They are kind, knowledgeable, patient, clearly communicate and helped me every step of the way in a stressful time to get the ticketing functions up and running for a client of mine. I adore their skill and incredible support! Cons While the report options are comprehensive, it is a bit confusing to know what reports will produce what data, and so while I am new to the site, I still have to hunt to figure out which ones I need and how to best display the needed information for tickets, and donations. But i'm learning! Review Source R Reviewer Box Office Manager Used the software for: 3-5 years ### "Thundertix" January 18, 2024 5.0 Customer service and internal team are very knowledgable with their product. Great listeners and always looking for improvements in their products. Pros Customer Service is top notch!! Easy to submit tickets online, and get responses within minutes or few hours. Ease of use. Flexibility of different seating charts. Like the feature voting. Cons Would like to be able to have one login for both of our sites. We have 2 venues to manage. Requires using 2 different browsers in order to have both logged in at a time. Review Source R Reviewer Artistic Director Used the software for: 3-5 years ### "Excellent Theatre Software" March 24, 2023 5.0 Overall it has been an excellent experience. We were forced to change horses in mid-stream during the pandemic shut down. After a lot of hunting, this was by far the best ticketing software I was able to locate. Pros The controls I had over how tickets looked, how receipts looked, how many ways I had of contacting audience members, pre-sale announcements, post-sale reminders. Cons When I learned it in 2020, it took some time and some prior knowledge of ticketing. However, this software did what my older and then suddenly defunct ticketing sofeware could not do. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Seamless ticket sales" March 28, 2025 5.0 I have been using TT for about 4 years now with two different theatre companies. I've never had ANY issues... and when there are issues, more often than not, there's a fix or a feature update that addresses the issue in the not too distant future. Pros SUPER responsive to technical questions and tech support. The system just works. We used to have so many issues when launching a show. Now... we can launch a show and sell it out in an hour and have NO issues with overbooking or ticketing conflicts. Smooth as silk. And with the pricing structure as a finite amount per ticket sold, it's easily scaleable. Cons Uhm... it's not free. And now I have to add more characters to come in at the minimum. Review Source R Reviewer Consultant Used the software for: Less than 1 year ### "Thundertix in Guysborough" July 9, 2025 5.0 I recommend this online ticketing solution for performance centres. Not only were they helpful with understaning their product, they also steered me in acquiring a payment processing solution. Pros The product has everything we need. The support is excellent. I particularly liked the offer of 1 hour tutorial sessions, and tge fact that these sessions were recorded for our future use. Cons Really, I am not coming up with any shortcomings. Everthing that was promised by Thundertix was met kr exceeded Review Source R Reviewer VP for Marketing Used the software for: 1-3 years ### "Highly recommend Thundertix." March 28, 2025 5.0 We're very pleased with Thundertix features, especially the Package Manager -- very helpful for selling our season subscriptions. Pros It has all of the features we need (and more) for ticketing our community theatre programs. And quite affordable. Cons Some of the elements, when they need to be edited, are not intuitive. But once you know, you know. Review Source R Reviewer Co-Owner Used the software for: 1-3 years ### "ThunderTix is great for Briggs Farm Blues Festival! " January 10, 2025 5.0 At first I was intimidated. As time went on, it got very easy. I haven't called customer service in a long time, but the few times I did they were very responsive and easy to talk to. Pros I run a large, multi-day music festival. ThunderTix is great with every aspect of ticketing. I track orders easily, upgrade or exchange tickets easily, and can really help people because ThunderTix is easy to understand on my end. I am really appreciative of this system. I get offers to switch all the time, but I never will. Cons There are no cons. At first I thought I would never be able to figure it all out, but over a short amount of time I'm fairly confident. Review Source R Reviewer Executive Artistic Director Used the software for: 3-5 years ### "Wonderful product and customer service." January 8, 2025 5.0 We've been with them for over 10 years now and the user experience and customer service continue to be exemplary, with requested features added regularly. We recommend ThunderTix to everyone! Pros It's easy to set up and modify events, and they have GREAT customer service! They respond quickly to questions and are always improving the system. Cons It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "For the New Employee" September 20, 2019 5.0 The program, for the money, delivers a fantastic product. It is dependable and most of what we want to do with it is available. Also, it is always improving with regular updates that make it even more robust and user-friendly. Pros As a new employee, I appreciated that, since the previous employee had already loaded it with events, I was up and running from day 1. I could navigate to what I needed and I could sell tickets without too much training. I haven't preloaded and posted a whole season of events yet, but I have added additional performances to existing shows and I've added the occasional event. Once you've done it, it is a fairly simple process. Also, in the short amount of time that I have been using Thundertix I have seen multiple updates and improvements made to the software that were either beneficial for me or they were changes that I could see would be helpful to someone in a slightly different business or industry. The software seems to always be improving. Cons I don't like the coupon and discount limitations. For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well. The FAQ's are extensive, but if you aren't familiar with the vocabulary used within the system, you spend a lot of time trying to figure out what words to use for a successful search. Review Source R Reviewer Technology Services Coordinator Used the software for: 3-5 years ### "There is a lot to be said for a company that just "gets it". " November 18, 2022 5.0 I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used in my 29 years in this business, there are probably less than 5 that just "gets it", and Thundertix is one of those few. The product works better than advertised, the support has always been top-shelf, and everyone has always followed through on what has been said. That carries a lot of weight with me, and I would give my complete endorsement of the Thundertix brand to anyone that is looking for an event management and ticketing solution. The software is an IT Department dream come true -- something that works so well that you practically forget it is even there. If we ever decide to resume any form of entertainment series again, the Thundertix team will be my first call. Pros From the day we began searching for an event management solution, Thundertix quickly set themselves apart from the competition with simple business ideals that are lost in today's business environment. Timely communication, quick answers, and a quiet confidence of knowledge and expertise stood out to me. The product is clearly engineered from the beginning with the non-technical end-user in mind, as my users effortlessly began using the software to manage events and ticketing without a barrage of calls to IT Tech Support. Cons I am hard pressed to find something that I liked least about the Thundertix package. If there were ever any issues that came up, they were resolved so quickly that it didn't warrant enough merit to be remembered. Review Source R Reviewer Executive Director Used the software for: 1-3 years ### "ThunderTix is simply the best" February 7, 2024 5.0 ThunderTix has done everything we needed a ticketing platform to- and then some. When we discover something that we would like to see integrated, ThunderTix is easy to work with and almost always is able to find a solution or addition to their program. Customer service is always a pleasant experience, fast, helpful. Pros Ease of use- both by myself the business owner, and also by the patrons purchasing tickets. Social/Google Integrations for advertising Cons Applying different prices to multiple areas of seating at once- but that has been remedied. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "A great reoccurring ticketing option" January 11, 2023 4.0 I have really appreciated your quick customer service.A lot of the problems could have been solved much quicker if Thundertix had revealed that your integration system with websites doesn't really work. It took much too long for Thundertix to communicate this and we lost many sales. I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. Your quick responses are great. I really like all the other services you provide. Easy to use. Pros Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service. Cons It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales. Review Source BP Brian P. Manager Used the software for: 3-5 years ### "Recommended " April 17, 2023 5.0 \[sensitive content hidden\] and her team have always been very fair to deal with. You talk to real people which is very nice and they must treat their employees well as we've been working with the same people for many years. I like to work with company's that take care of their customers as well as their staff. Pros ThunderTix is easy to navigate from the admin/selling side and our customers find it easy to use to purchase tickets. Cons Not really a con, but they're always working to improve the system and take input from users like us directly. There's always features we'd love to have, and lucky they're working on bringing those to reality. I'm just impatient and wish we could have it all now, but as a whole it's a good system. Review Source R Reviewer Executive Director Used the software for: 1-3 years ### "Thundertix Review from Quincy Music Theatre" January 19, 2024 5.0 I would definitely keep it. I know the company is always working to improve it, and that adds to my incentive to remain loyal. Pros It has numerous features that fit our business needs and maintains our customer data in a single place. I have yet to learn all the features and mine this software to its fullest potential. Cons I had a very hard time setting up Flex Packs. However, it might have to do with the way a previous user set it up. Review Source R Reviewer Coordinator Used the software for: 3-5 years ### "ThundertTix Rocks" July 3, 2019 5.0 Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them. Pros The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better. Cons The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out. Review Source