# ThunderTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThunderTix the right Ticketing solution for you? Explore 272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/47852/ThunderTix/reviews --- ThunderTix 4.8 (272) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Reviews of ThunderTix Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JW Janet W Bus MgrFine Art, 2 - 10 employeesUsed the software for: 1-2 years. “We use it for selling concert tickets and fundraising events and we are very happy“ March 21, 2026 ML Mat L Managing DirectorPerforming Arts, Self-employedUsed the software for: 1-2 years. “I don't love some of the fee structures outside of ticket purchases (percentages of donations, etc.) but the structure for tickets is good enough to be worth it.“ July 1, 2025 PE Peter E Executive DirectorPerforming Arts, 11 - 50 employeesUsed the software for: 1-2 years. “A superb built in way for us to have a big (truly) increase in donations accompanying ticket purchases.“ April 3, 2026 HN Holly N AdminPerforming Arts, 2 - 10 employeesUsed the software for: 1-2 years. “There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.“ September 23, 2024 TM Tim M Playwright and ProducerEntertainment, Self-employedUsed the software for: 6-12 months. “My Off-Broadway play, Witchland, ran for a few weeks, and I was able to manage the entire ticketing sales and process, and allocation, seamlessly.“ October 4, 2024 CR Carol R Executive Artistic DirectorEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy.“ January 7, 2025 PH PHILIP H ConsultantInformation Technology and Services, Self-employedUsed the software for: Less than 6 months. “I particularly liked the offer of 1 hour tutorial sessions, and tge fact that these sessions were recorded for our future use.“ July 2, 2025 DC Dave C CEOInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Uhm... it's not free. And now I have to add more characters to come in at the minimum.“ March 27, 2025 ## Showing most helpful reviews Showing 1-25 of 272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian B. Used the software for: 1-2 years ### "Best in the Business" March 7, 2016 5.0 We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone. Pros Customer Service. Lost costs. Openly request ideas from their clients to improve the system. Extremely easy to use. Cons None at the present time. Review Source JS John S. Artistic Director Performing Arts Used the software for: 1-2 years ### "Excellent Ticketing Site" February 14, 2025 5.0 We've been with them for 3 years now. Certainly much better than Brown Paper Tickets, which we used before. There are a lot of features that are very beneficial to our ticketing process. Pros I think the best thing is the immediate response from the support team with questions we have. Cons There are some features that are rather hard to find and figure out. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) They were caught scamming users during COVID, though we didn't experience that. But I just wanted a more flexible service. Review Source NH Natale H. Dance studio owner Entertainment Used the software for: Less than 6 months ### "Horrible horrible " December 6, 2016 1.0 I had thundertix do event seating for my nutcracker ballet . You seriously can not talk to anyone if you have a problem . I had to take it off my website because so many people called me having trouble actually completing purchases . I asked thundertix to look into it and they kept saying that things were working out just fine . I have actual emails , voicemails and video footage of how it really didn't work . They also would not give me a refund for the time I actually couldn't use it . I would be happy to show anyone this . Pros Nothing Cons Everything Review Source Response from Thunder Data Systems December 12, 2016 Thank you for your review. We pride ourselves on our customer support, and I am sorry that you felt this was not the case. We offer support by email for our first two tiers (included with your plan), while other tiers additionally include phone support, which we extended to you gratis. I was relieved to see that you virtually sold out all of your Nutcracker performances, although an upgrade to our reserved seating created some challenges selling a handful of seats for a short period of time. We would appreciate the opportunity to demonstrate our commitment to you, whether it be through the credit we offered previously, or through another course of action. I would happily continue personal telephone support. Let us know how we can help! HN Holly N. Admin Performing Arts Used the software for: 1-2 years ### "ThunderTix is a MUST have" September 23, 2024 5.0 Adding ThunderTix to our theater program has been a game changer. In our first event series, we hit our maximum tickets sales ever. We also received amazing feedback from our guests about how easy it was to reserve tickets, not having to arrive super early to save seats, and that check-in at the front lobby was very smooth. I like the versatility of being able to scan tickets with your phone/devices or just have a laptop stationed in the lobby asking for the guests name. Either way is very straight-forward and allows you to check-in guests and get them to their seats much faster (or the concession stand!!) Pros My two favorite things about ThunderTix is the ease of setting up an event and venue map. And the reporting features! Its very customizable and I can see just the data that I need during an event and even more during our post-event reporting. Cons There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue. Alternatives considered [Prekindle](https://www.capterra.com/p/202877/Prekindle/) Reason for choosing ThunderTix Pricing was the largest factor and the fact that equipment was not required to get started. Ease of use (the demo we saw was very exciting). Electronic payment platforms. Feature allowing customers to exchange tickets. And quicker response of ThunderTix staff. Review Source LM Lisa M. Member at Large - Managing Producer Entertainment Used the software for: 6-12 months ### "ThunderTix 1000%" August 2, 2024 5.0 Being new to ticketing myself ThunderTix is the first platform I have tried. Our theatre association previously used another platform and all I heard were horror stories and how they couldn't wait to move on to something else. A trusted associate in IT found ThunderTix for me and we made the switch. Working within the program has been crazy easy; I love it. We have several volunteers in our box office and they are all amazed at how easy it is to use. Pros Ease of Creating Events Ease of Managing Events Creation of Custom Ticketing and Email Confirmations Ease of Ticket Purchasing Quick Links to to Reports Cons Entering Patrons One at a Time (with hundreds of patrons it will be time consuming and therefore the project has not been started) Switched from [Apricot](https://www.capterra.com/p/152918/Apricot/) I believe it was Wild Apricot but I am not positive. I did not use the program at all. It is my understanding that the system was not capable of keeping the tickets for a performance in one lump and that a specific number of tickets had to be assigned for our various pricing options (adult, child, senior, military, etc). This could cause the system to show that adult tickets were sold out yet there would still be child tickets available. Far from ideal and how we are set up. Review Source SG Shane G. Owner Restaurants Used the software for: Less than 6 months ### "Great Service, Great Program" March 7, 2025 5.0 Extremely positive, great program and great customer service! Pros The program was just what I was looking for and my rep \[sensitive content hidden\] was a dream to work with. Very impressive Cons Nothing comes to mind. Everything I've experienced so far has been great. Alternatives considered [Freshtix](https://www.capterra.com/p/134637/Freshtix/) Reason for choosing ThunderTix Honestly my rep \[sensitive content hidden\] was so accommodating, I didn't look any further Switched from [TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) The program's seating was not very effective. Review Source SS Susan S. Box office manager Performing Arts Used the software for: 2+ years ### "Great ticketing system!" August 7, 2024 5.0 Wonderful customer service and easy to use. Pros Ease of use and customer service are the main reasons I love Thundertix. Cons Some options are not yet available on the system. Alternatives considered [TicketSpice](https://www.capterra.com/p/146463/TicketSpice/) Reason for choosing ThunderTix Price was more reasonable for our small organization. Switched from [Etix](https://www.capterra.com/p/9348/Etix/) Etix was too clunky for what we needed. Review Source DC Dave C. CEO Information Technology and Services Used the software for: 2+ years ### "Seamless ticket sales" March 27, 2025 5.0 I have been using TT for about 4 years now with two different theatre companies. I've never had ANY issues... and when there are issues, more often than not, there's a fix or a feature update that addresses the issue in the not too distant future. Pros SUPER responsive to technical questions and tech support. The system just works. We used to have so many issues when launching a show. Now... we can launch a show and sell it out in an hour and have NO issues with overbooking or ticketing conflicts. Smooth as silk. And with the pricing structure as a finite amount per ticket sold, it's easily scaleable. Cons Uhm... it's not free. And now I have to add more characters to come in at the minimum. Review Source JB JaceSon B. Artistic Director Entertainment Used the software for: 1-2 years ### "My ThunderTix Review" January 2, 2025 5.0 Our organization has been selling tickets for nearly 18 years and during the first 17 we used software that was extremely affordable but didn't do everything we needed. When we moved to ThunderTix we undertook a greater expense it's true, but we also saw an accompanying increase in sales that we know has been largely fueled by our use of ThunderTix. To me it has been an expense that was worth the investment. Pros There are several positives. But for the me the best is the ease of use for the patron. It is simple and intuitive. We moved to ThunderTix at the start of our 2024 Season and saw a huge uptick in ticket sales. There were many factors in this improvement, but it has to be said that one contributor was certainly our move to ThunderTix which made our reservation process so much simpler for our patrons. Cons I wish I had the ability to obtain reports of an entire run of a production in a Performance Summary that compared each performance from one production in one document. That said, another great thing about ThunderTix is the ability to submit feature requests and they have always proven to be willing to accept requests to take a look at features that you request. Review Source Response from Thunder Data Systems January 24, 2025 Feature request noted, JaceSon! I would love to hear from you with more information about your idea, and we'll see if we can make it come to fruition. As for helping you grow, we're thrilled to hear it. We've always said, "We grow when our clients do!" You are one part of our overall tremendous growth, and we appreciate you right back! SW Stephen W. VP for Marketing Entertainment Used the software for: 1-2 years ### "Highly recommend Thundertix." March 27, 2025 5.0 We're very pleased with Thundertix features, especially the Package Manager -- very helpful for selling our season subscriptions. Pros It has all of the features we need (and more) for ticketing our community theatre programs. And quite affordable. Cons Some of the elements, when they need to be edited, are not intuitive. But once you know, you know. Review Source MB Monica B. President Music Used the software for: 1-2 years ### "ThunderTix is awesome! " October 21, 2024 5.0 ThunderTix has been very easy to use and I really enjoy the reports you can pull out of there too. It keeps a lot of data for you and you can look at your customer base and see how many people have been coming to your shows, etc. We have been using it for about two years now and I really enjoy the way the database works. It helps make my life a lot easier. Pros ThunderTix has A LOT of flexibility about what you do or do not want to post on their site. It's very customizable depending on what your needs are. You can send pre-concert or post-concert emails as well as surveys. Cons Took me a little bit to learn how to use the menus. Review Source Response from Thunder Data Systems January 24, 2025 "ThunderTix is awesome!" Monica, that title for your 5-star review caught our eye, and we immediately shared it with the team. They loved that you appreciated the flexibility and customizable options we have. Should you think of other ideas, we're eater to learn more! Thank you for your kind words and a wonderful review! GK Geirge K. Band leader Music Used the software for: I used a free trial ### "Getting set up" April 3, 2025 5.0 Good so far , Haley was terrific. Very computer knowledgeable and persistent. Pros Seems easy to use and is extremely versatile.? Cons Waiting to see how first ticketed event goes. Review Source GB Glynnis B. Volunteer Entertainment Used the software for: 2+ years ### "Not for profit community theatre in Canada" January 6, 2022 4.0 Much more effective Reporting, ability to create own custom reports. REALLY appreciated being put on Maintenance Mode during pandemic. We get no assistance, and rely completely on seat sales. This allowed us to keep alive. Pros Setup and use is fairly intuitive, still need to refer to manual. Help upgraded, now most useful. Small changes to existing business processes, enabled streamlining and much more flexibility. Reporting much faster and more effective. Responsive to customer requests. VERY effective pivot to cope with Covid reality - thank you! Cons There are a few quirks, like the combination of Public Tickets in a Private event. And others. Read the manual, search the Help. You are most responsive to customer requests, so any issues are quickly and satisfactorily resolved. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Reason for choosing ThunderTix Customer recommendation. Review Source Response from Thunder Data Systems March 10, 2022 I appreciate your feedback, Glynnis, especially with our response to Covid. Interestingly, some of those features we built to meet that challenge will stick around like timed seating and bulk refunds to a gift card, because our clients love them. (On the other hand, I hope that automated social distancing won't be necessary in the very near future!) When I read "public tickets for private events", even I was taken aback! I then realized that for some of our clients, they want to set up an entire event but hide it from view by making the event private. So, the concept is definitely confusing but appreciated by those who use it. I'm thrilled to hear you love our pricing. Most of our clients love that they can completely defray the cost of ticketing with a very small fee of under $1 which positively cannot be beat. Thank you for sharing your feedback! SW Sarah W. Manager Entertainment Used the software for: 2+ years ### "ThunderTix is Critical to Our Venue" December 30, 2022 5.0 ThunderTix is critical to our venue. Selling seats that our customers get to choose ahead of time is vital. Guests don’t want to drive a long way and not have a seat that works for them. The customer support is superior. Pros We have music shows each Saturday from October through April and without ThunderTix we wouldn’t be able to do presale of seats. It is easy to use and any time I can’t figure something out or have an issue the support is fast, friendly, and easy to access. I wouldn’t change companies because I don’t think you can get better support anywhere else. Cons The software is easy to use. I would like to be able to sell product a little easier and set up a menu for our food sales -but as ticketing software it is top notch. Reason for choosing ThunderTix I chose ThunderTix because of the price at the time and the reserved seating feature for small venue. Review Source Response from Thunder Data Systems February 1, 2023 We believe that prompt, insightful, and courteous support is essential to our clients. Like you, we would never think of leaving a service that provides the same level of service to which we strive to provide. Stay tuned as we continue to improve our product and concessions support with some surprises expected by year's end! Thank you for your wonderful review! MR Melanie R. Operations Manager Arts and Crafts Used the software for: 2+ years ### "Thundertix is not just a software program - it is a community. " December 9, 2019 5.0 Overall our experience is excellent. We are very happy with this product! Pros We love working with ThunderTix. ThunderTix has an amazing support system in place. It is like having another team member in the office that you can go to and say 'this isn't working for me, can you do something about it?' And they say Yes - And then they do it!! This past Friday I contacted ThunderTix Support with a feature request and they had it sorted out by the time I got back to the office on Monday. Their team truly listens to what their users want. It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business. ThunderTix is not just a software program - it is a community. ThunderTix is constantly adding features (requested and voted on by their users) to give more value to the product. I love opening up the program and learning about the features and tweaks other users want to see and then to watch as ThunderTix takes actions on making those changes and updates. Specific features of the software we like include: selling gift certificates online, integration with our website and with others like mailchimp, donation options on checkout, coupons, and automatic emailing. ThunderTix was very easy to learn and also very easy for me to then train others on. And whenever I get lost I know that their Support will respond to my emails within minutes. Literally minutes. That's what I like best about ThunderTix: knowing that they have my back. Cons If I had to pick something - converting my monthly invoices from USD to CAD but really that's not an issue. Reason for choosing ThunderTix Cost and support were driving factors initially. Review Source Response from Thunder Data Systems March 12, 2022 The day we shared your words with our team, "ThunderTix is not just a software program - it is a community", we heard a collective sound of happiness. And THAT is what keeps us going. We love to think of ourselves as YOUR team, and we work to try to solve problems outside of simply ticketing. It's what has our clients staying with us for over 15 years since we started. Thank you for making our day! PC Phil C. Box Office Manager Fine Art Used the software for: 2+ years ### "Great features, functions and capabilities" February 2, 2023 5.0 We are an all-volunteer community theater. Thundertix allows us to concentrate on the performance instead of having to constantly worry about the back office functions. The software made keeping track of advance sales, season tickets and reservations very simple. Pros The ability to sell tickets to a performance in a variety of ways... season subscriptions, flex passes, gift certificates, multiple price points, discount coupons, "sections of the house". Cons The biggest challenge to us was that tickets sold "at the venue" were still charged the full rate, even when the customer paid cash. That caused us to not use the software at point of sale, and so our reporting was never clean. Review Source Response from Thunder Data Systems February 9, 2023 Phil, I can tell that you are a professional in the theatre space, because your needs are exactly why we've tailored our platform for the arts. Did you know that you can add a fee specific for those patrons arriving at the box office that might be a bit higher than if they self-serve online? Processing orders online and at the box office in the system helps conserve all date around your patrons in one place (gift cards, concession sales, and donations). We provide this feature to help you encourage customers to purchase ahead. This helps save box office staff time, ushers them into the door quickly (with opportunities for food and beverage upsells), and helps you collect revenues in advance. Please consider a slightly differentiated fee. I appreciate your feedback and love the 10/10 review! FH Fran H. Ticketing co-ordinator Performing Arts Used the software for: 2+ years ### "Easy to use." January 4, 2023 4.0 Pros Ease of use and good graphics, etc. Still some areas needing to be corrected. Cons Printing out the evenings ticket purchases not complete. We have to manually write in admin. comments. Only way to easily print is using right click on mouse and choosing print. This does not show all of the information needed. Need a better print option. Also, doing an exchange on a season ticket package does not fill in the correct amount and we have to zero out the ticket price so that it is not requesting money to be paid. Only works correctly for single ticket prices. Review Source Response from Thunder Data Systems February 1, 2023 Fran, thank you for the opportunity to respond to your concerns. Would you please reach out to our fantastic customer team, so we can see how we can improve? We'd love to understand your goals and how we can help. Thank you for taking the time to share your thoughts with us! DH Dan H. Executive Director Entertainment Used the software for: 2+ years ### "Great Value in a Ticketing Service" February 21, 2022 5.0 It's a great service, and while pricing has gone up since we first started with Thundertix we still believe it is one of the best values for a full service ticketing solution Pros The fact that we can set up all of our shows and sell tickets easily both online and in person (point of service) makes it a great service. The software and show setup each year is just so easy to do. It takes very little time to get our new season set up to sell through Thundertix. Cons I really wish they had a way where we could sell our subscription packages online where our returning patrons could keep their same seats season after season without us having to place them all back into the seating charts manually, before ticket sales open up to the general public. Review Source Response from Thunder Data Systems March 10, 2022 Just today, Dan, we launched the automated same seat renewal! We even allow you to design your own renewal email with your own brand. Please connect with our staff to get a walk-through. We are super excited about this time-saving functionality. I love that you appreciate our time-saving tools, and we hope this new renewal feature makes your job even easier. LR Leona R. Coordinator Entertainment Used the software for: 2+ years ### "ThundertTix Rocks" June 27, 2019 5.0 Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them. Pros The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better. Cons The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out. Review Source Response from Thunder Data Systems March 11, 2022 Well, that's quite a glowing review, Leona! I'm glad you are enjoying the optional sales options to facilitate ticket purchases. On the product side, we agree that we have an opportunity here to really go beyond ticketing! So this year we're embarking on a lot of improvements including the very feature you want -- independent product sales. Thank you for helping us improve with valuable feedback! LC Lorenzo C. ICT Manager Information Technology and Services Used the software for: 1-2 years ### "The Efficient Approach for Support Management " March 26, 2024 5.0 The efficiency of managing events is well supported by the program, and this brings a reliable and focused way of running business. Pros The platform has the right ticketing procedures, and they all bring a reliable communication. Cons The program creates a suitable scheduling plan, that makes every process reliable. Review Source JH Jessica H. Marketing Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "I Heart ThunderTix" December 3, 2019 5.0 My overall experience has far exceeded my expectations. I have never under any circumstances had the level of attentive and courteous online customer service like I have received from ThunderTix. The customer support has been outstanding and I can't say enough great things about the immediate responses to questions, informative answers, and above all the courteous nature of each and every representative i've worked with thus far. I must add that this outstanding customer service started from the moment I opened a live chat with \[SENSITIVE CONTENT HIDDEN\] and has continued with each and every time I reach out asking for assistance. Pros As an organization we needed a platform that would allow our attendees select their ticket price option as well as their seat location at the venue. Before finding ThunderTix, I researched and contacted over half a dozen different platforms that either offered one or the other but not both!! Cons Although ThunderTix has provided nearly everything we need, the only con I have is not visually seeing the current seats available from the seating chart. With 70 tables and 700 seats it has been a little difficult for users to determine available seating by being required to hover over each individual table to see how many seats are left. The hover feature is a nice option if registering from the computer. But if registering via mobile device a user must click on each table individually before seeing how many seats are left. Reason for choosing ThunderTix We needed a platform that would allow our attendees select their ticket price option as well as their seat location at the venue. Before finding ThunderTix, I researched and contacted over half a dozen different platforms that either offered one or the other but not both of these needed features. Review Source Response from Thunder Data Systems March 11, 2022 What a difference a day makes, Jessica! When you had your chart built, our table layouts were new. Today, we have beautiful, responsive seat maps that will work perfectly for you and your users without that extra click to see open seats. If it hasn't been updated, please reach out to our team to have it rebuilt at no cost to you. Now, let me turn my attention to one of the most beautiful comments I've ever read about our team: "I have never under any circumstances had the level of attentive and courteous online customer service." I cannot tell you what that means to us, and I can promise you our team will be moved by your words. Thank you for giving us the opportunity to work with you! TH Todd H. President Used the software for: ### "The Best Online Ticketing Model" March 10, 2011 4.0 When we selected ThunderTix they were the only online ticket service that we could find that did not charge a 'per ticket service fee' to our customers. That model was vital to our selection as we do not believe online ticketing should be cost a premium over walk-ups. We knew that ticket fees never come down at other online ticketing providers, with some now charging over 50% of the ticket face value as an additional fee (ex. $15/ticket + $8.15 service fee). ThunderTix remains an ever-improving system that we continue to believe is the right model for online ticketing. Our patrons want the cost of ticketing to be part of our theatre operation cost. We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing. Patron/donor/volunteer mgmt tools would be a plus for this product in the future to compete with other new CRM/ticketing solutions that are still adopting the per-ticket-service-fee model. Pros #1 - No added/rising fees to our patrons! Improving interface Customized Compatible with Authorize.net Reasonable cost PDF Ticketing Easy to train Reliable and Available Cons Reporting still being developed/enhanced Better testing and version control has been requested No real-CRM capability for patron management/history Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting) Error codes are confusing to patrons when transactions are not going through Transaction/Administration speeds varies (system tweaking is needed after most iterations) Review Source Response from Thunder Data Systems October 20, 2014 A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems highlighted in red to make it very clear to the ticket buyer what needs to be completed and/or corrected. We moved over to the cloud in April of 2012 and since then have more than quadrupled speeds for page load time. ThunderTix is now in the 97th percentile of web-based software applications in terms of speed. This week, ThunderTix is going to be rolling out a direct email marketing tool that connects with MailChimp. Mailing lists are automatically updated with new subscribers direct from ThunderTix and emails to various lists can be directly emailed from within the ThunderTix login. JH Jeff H. Owner Entertainment Used the software for: 2+ years ### "Best Overall" January 3, 2023 5.0 The level of customer service alone is why I've purchased and continued to use Thundertix and won't go anywhere else. Pros I like the ease of use and implementation into our system. Cons There were some features in past that needed improvement but the company does listen to it's clients and generally fixes things upon demand of it's customers. The only thing left for them to do is to have more options for virtual ticket sales and integration. Review Source Response from Thunder Data Systems February 1, 2023 Listening is the root of our success, and I'm glad you feel the same! Did you know that we completed over 250 new features based on the ideas and votes of our clients in the past five years? I hope you were a part of a few of at least a handful of those! Thank you for sharing your thoughts, but most of all, thank you for allowing us to welcome you to your forever home with us. JD Jamie D. Founder Entertainment Used the software for: 2+ years ### "Great Ticketing Software" September 16, 2022 5.0 Solid response from support when you need it, but it's reliable and easy to manage so rarely need support. I recently recommended to the ticketing team of another event I am part of the team at, and they were very happy with the solution and will be using at more events. Pros Does everything we need to manage ticket sales for a complex 4 day Beer, Food & Music festival, with camping and supplementary add-ons at a reasonable cost. Cons General UI experience isn't the best, but it's decent once you get used to it and evrything is there. Review Source Response from Thunder Data Systems December 10, 2022 Your needs, Jamie, seem to be perfectly in line with what ThunderTix is all about: selling tickets, concessions, add-ons, and everything else within a single system. As you know, we invite our clients to submit their ideas on how we can improve, so if you have specific ideas, please share! In any case, I'm thrilled that it's working for you. And nothing says that like a referral to another clients -- thank you for that! JW Jonathan W. Manager, Business Development Transportation/Trucking/Railroad Used the software for: 2+ years ### "A first class, easy to use platform" August 6, 2020 5.0 First class implementation assistance and incredibly swift to react to any problems or issues that arise Pros It was very easy to integrate into our current websites and customisable to our use. It was refreshing to find a developer who allowed the customers to suggest improvements and we have seen it become far more customer friendly as it has evolved over the past 4 year Cons At the very beginning we had to adapt our requirements to meet what they could offer but they soon made changes to the functionality and it has become better each subsequent year Review Source Response from Thunder Data Systems March 11, 2022 The saying goes, "We are better together." We take that to heart, and it's the reason, Jonathan, that we have an open invitation to share ideas and vote on others. We've created hundreds of fantastic improvements including a couple of your ideas like the report breakdown by ticket type. Keep your ideas coming! The support folks are sending their love north to you in Canada for saying they are "first class". I couldn't agree with you more. Thank you!