# ThunderTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ThunderTix the right Ticketing solution for you? Explore 273 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/47852/ThunderTix/reviews/

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ThunderTix

4.8 (273)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated July 21st, 2026

# Reviews of ThunderTix

Ease of use

4.7

Customer Service

4.9

## Pros and Cons in Reviews

JW

Janet W

Bus MgrFine Art, 2 - 10 employeesUsed the software for: 1-2 years.

“We use it for selling concert tickets and fundraising events and we are very happy“

March 21, 2026

HN

Holly N

AdminPerforming Arts, 2 - 10 employeesUsed the software for: 1-2 years.

“There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.“

September 23, 2024

PE

Peter E

Executive DirectorPerforming Arts, 11 - 50 employeesUsed the software for: 1-2 years.

“A superb built in way for us to have a big (truly) increase in donations accompanying ticket purchases.“

April 3, 2026

ML

Mat L

Managing DirectorPerforming Arts, Self-employedUsed the software for: 1-2 years.

“I don't love some of the fee structures outside of ticket purchases (percentages of donations, etc.) but the structure for tickets is good enough to be worth it.“

July 1, 2025

TM

Tim M

Playwright and ProducerEntertainment, Self-employedUsed the software for: 6-12 months.

“My Off-Broadway play, Witchland, ran for a few weeks, and I was able to manage the entire ticketing sales and process, and allocation, seamlessly.“

October 4, 2024

CR

Carol R

Executive Artistic DirectorEntertainment, 2 - 10 employeesUsed the software for: More than 2 years.

“It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy.“

January 7, 2025

DC

Dave C

CEOInformation Technology and Services, Self-employedUsed the software for: More than 2 years.

“Now... we can launch a show and sell it out in an hour and have NO issues with overbooking or ticketing conflicts. “

March 27, 2025

DC

Dave C

CEOInformation Technology and Services, Self-employedUsed the software for: More than 2 years.

“Uhm... it's not free. And now I have to add more characters to come in at the minimum.“

March 27, 2025

## Showing most helpful reviews

Showing 1-25 of 273 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Brian B.  
  
  
Used the software for: 1-2 years

### "Best in the Business"

March 7, 2016

5.0

We have been with for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone.

Pros

Customer Service. Lost costs. Openly request ideas from their clients to improve the system. Extremely easy to use.

Cons

None at the present time.

Review Source

JS

John S.  
Artistic Director  
Performing Arts  
Used the software for: 1-2 years

### "Excellent Ticketing Site"

February 14, 2025

5.0

We've been with them for 3 years now. Certainly much better than Brown Paper Tickets, which we used before. There are a lot of features that are very beneficial to our ticketing process.

Pros

I think the best thing is the immediate response from the support team with questions we have.

Cons

There are some features that are rather hard to find and figure out.

Switched from

[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)

They were caught scamming users during COVID, though we didn't experience that. But I just wanted a more flexible service.

Review Source

NH

Natale H.  
Dance studio owner  
Entertainment  
Used the software for: Less than 6 months

### "Horrible horrible "

December 6, 2016

1.0

I had do event seating for my nutcracker ballet . You seriously can not talk to anyone if you have a problem . I had to take it off my website because so many people called me having trouble actually completing purchases . I asked thundertix to look into it and they kept saying that things were working out just fine . I have actual emails , voicemails and video footage of how it really didn't work . They also would not give me a refund for the time I actually couldn't use it . I would be happy to show anyone this .

Pros

Nothing

Cons

Everything

Review Source

Response from Thunder Data Systems

December 12, 2016

Thank you for your review. We pride ourselves on our customer support, and I am sorry that you felt this was not the case. We offer support by email for our first two tiers (included with your plan), while other tiers additionally include phone support, which we extended to you gratis. I was relieved to see that you virtually sold out all of your Nutcracker performances, although an upgrade to our reserved seating created some challenges selling a handful of seats for a short period of time. We would appreciate the opportunity to demonstrate our commitment to you, whether it be through the credit we offered previously, or through another course of action. I would happily continue personal telephone support. Let us know how we can help!

SG

Shane G.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Great Service, Great Program"

March 7, 2025

5.0

Extremely positive, great program and great customer service!

Pros

The program was just what I was looking for and my rep \[sensitive content hidden\] was a dream to work with. Very impressive

Cons

Nothing comes to mind. Everything I've experienced so far has been great.

Alternatives considered

[Freshtix](https://www.capterra.com/p/134637/Freshtix/)

Reason for choosing ThunderTix

Honestly my rep \[sensitive content hidden\] was so accommodating, I didn't look any further

Switched from

[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/)

The program's seating was not very effective.

Review Source

HN

Holly N.  
Admin  
Performing Arts  
Used the software for: 1-2 years

### "ThunderTix is a MUST have"

September 23, 2024

5.0

Adding to our theater program has been a game changer. In our first event series, we hit our maximum tickets sales ever. We also received amazing feedback from our guests about how easy it was to reserve tickets, not having to arrive super early to save seats, and that check-in at the front lobby was very smooth. I like the versatility of being able to scan tickets with your phone/devices or just have a laptop stationed in the lobby asking for the guests name. Either way is very straight-forward and allows you to check-in guests and get them to their seats much faster (or the concession stand!!)

Pros

My two favorite things about is the ease of setting up an event and venue map. And the reporting features! Its very customizable and I can see just the data that I need during an event and even more during our post-event reporting.

Cons

There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.

Alternatives considered

[Prekindle](https://www.capterra.com/p/202877/Prekindle/)

Reason for choosing ThunderTix

Pricing was the largest factor and the fact that equipment was not required to get started. Ease of use (the demo we saw was very exciting). Electronic payment platforms. Feature allowing customers to exchange tickets. And quicker response of staff.

Review Source

LM

Lisa M.  
Member at Large - Managing Producer  
Entertainment  
Used the software for: 6-12 months

### "ThunderTix 1000%"

August 2, 2024

5.0

Being new to ticketing myself is the first platform I have tried. Our theatre association previously used another platform and all I heard were horror stories and how they couldn't wait to move on to something else. A trusted associate in IT found ThunderTix for me and we made the switch. Working within the program has been crazy easy; I love it. We have several volunteers in our box office and they are all amazed at how easy it is to use.

Pros

Ease of Creating Events Ease of Managing Events Creation of Custom Ticketing and Email Confirmations Ease of Ticket Purchasing Quick Links to to Reports

Cons

Entering Patrons One at a Time (with hundreds of patrons it will be time consuming and therefore the project has not been started)

Switched from

[Apricot](https://www.capterra.com/p/152918/Apricot/)

I believe it was Wild Apricot but I am not positive. I did not use the program at all. It is my understanding that the system was not capable of keeping the tickets for a performance in one lump and that a specific number of tickets had to be assigned for our various pricing options (adult, child, senior, military, etc). This could cause the system to show that adult tickets were sold out yet there would still be child tickets available. Far from ideal and how we are set up.

Review Source

DB

Dena B.  
Co-Owner  
Entertainment  
Used the software for: 1-2 years

### "ThunderTix is great for Briggs Farm Blues Festival! "

January 9, 2025

5.0

At first I was intimidated. As time went on, it got very easy. I haven't called customer service in a long time, but the few times I did they were very responsive and easy to talk to.

Pros

I run a large, multi-day music festival. is great with every aspect of ticketing. I track orders easily, upgrade or exchange tickets easily, and can really help people because ThunderTix is easy to understand on my end. I am really appreciative of this system. I get offers to switch all the time, but I never will.

Cons

There are no cons. At first I thought I would never be able to figure it all out, but over a short amount of time I'm fairly confident.

Review Source

Response from Thunder Data Systems

January 24, 2025

Everything has a “flip side”. Right has left, up has down, and pros have cons. But you’ve yet to unearth a single con! Well, my friend, should you find one, please let us know so we can right that wrong! Thank you for your five star review!

SW

Stephen W.  
VP for Marketing  
Entertainment  
Used the software for: 1-2 years

### "Highly recommend Thundertix."

March 27, 2025

5.0

We're very pleased with features, especially the Package Manager -- very helpful for selling our season subscriptions.

Pros

It has all of the features we need (and more) for ticketing our community theatre programs. And quite affordable.

Cons

Some of the elements, when they need to be edited, are not intuitive. But once you know, you know.

Review Source

JB

JaceSon B.  
Artistic Director  
Entertainment  
Used the software for: 1-2 years

### "My ThunderTix Review"

January 2, 2025

5.0

Our organization has been selling tickets for nearly 18 years and during the first 17 we used software that was extremely affordable but didn't do everything we needed. When we moved to we undertook a greater expense it's true, but we also saw an accompanying increase in sales that we know has been largely fueled by our use of ThunderTix. To me it has been an expense that was worth the investment.

Pros

There are several positives. But for the me the best is the ease of use for the patron. It is simple and intuitive. We moved to at the start of our 2024 Season and saw a huge uptick in ticket sales. There were many factors in this improvement, but it has to be said that one contributor was certainly our move to ThunderTix which made our reservation process so much simpler for our patrons.

Cons

I wish I had the ability to obtain reports of an entire run of a production in a Performance Summary that compared each performance from one production in one document. That said, another great thing about is the ability to submit feature requests and they have always proven to be willing to accept requests to take a look at features that you request.

Review Source

Response from Thunder Data Systems

January 24, 2025

Feature request noted, JaceSon! I would love to hear from you with more information about your idea, and we'll see if we can make it come to fruition. As for helping you grow, we're thrilled to hear it. We've always said, "We grow when our clients do!" You are one part of our overall tremendous growth, and we appreciate you right back!

PH

PHILIP H.  
Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Thundertix in Guysborough"

July 2, 2025

5.0

I recommend this online ticketing solution for performance centres. Not only were they helpful with understaning their product, they also steered me in acquiring a payment processing solution.

Pros

The product has everything we need. The support is excellent. I particularly liked the offer of 1 hour tutorial sessions, and tge fact that these sessions were recorded for our future use.

Cons

Really, I am not coming up with any shortcomings. Everthing that was promised by was met kr exceeded

Review Source

HP

Harriet P.  
Co-Owner  
Entertainment  
Used the software for: 1-2 years

### "ThunderTix Review - Small Historic Theater"

January 22, 2025

5.0

Excellent experience--able to get personal attention to questions but the product is designed with user experience in mind so we have been able to implement and use it without much need for such help.

Pros

As a small theater, we find to be very easy and intuitive to use. It also has all of the features we need and want, including the new Membership capability.

Cons

I have not yet figured out how to use while on my phone/smart device- not sure if that is possible.

Review Source

Response from Thunder Data Systems

January 24, 2025

You're exactly the kind of organization we hoped to reach with the launch of our Membership sales and tracking module. And your sentiments are exactly the type our customer success team hoped to foster with their commitment to your needs. Thank you for recognizing our fantastic reps! As for the mobile app...yes, we are fully mobile responsive on any device! So, check orders while standing in line at the grocery store, check out your dashboard during the show's intermission. We've got you covered!

TM

Tim M.  
Playwright and Producer  
Entertainment  
Used the software for: 6-12 months

### "Great Success with ThunderTix for my play Witchland!"

October 4, 2024

5.0

Overall, working with was super easy, and I'm definitely planning on using it for future events. My Off-Broadway play, Witchland, ran for a few weeks, and I was able to manage the entire ticketing sales and process, and allocation, seamlessly.

Pros

made the daunting task of managing tickets for my stage production super easy. They helped me set up the site, and once up and running it was very easy to manage and navigate.

Cons

No real cons with the system - there is a small learning curve initially, then it's smooth sailing.

Review Source

GE

Gail E.  
President  
Fund-Raising  
Used the software for: 2+ years

### "Make your life easy and make it easy for your customers."

January 28, 2022

5.0

I love having the ability for customers who want to sign up on line with a credit card can do so. They can leave a message easily and I know when they get an email.

Pros

I like after you take a few minutes getting reacquainted (we only use it once a year from Dec- May) it is very easy to navigate. I would not consider myself techi, but you don't have to be.

Cons

I would like to have more access to a live agent. When we started using in 2014, I was able to place a call and get someone right away. I do not have to wait long to get a reply now, but I am old school and like to talk to someone. I don't like a "ticket" being used for anything that is charged. ie. we have a golf tourn and i am using a "ticket" for golfers. I have tried to figure out how to not have this.

Reason for choosing ThunderTix

After looking at the flow of other products, I liked the flow of . I looked at different venues to see who they used. I called and looked into those products but eventually settled on Thundertix and have been happy for 8 years. One thing I really appreciated was being notified by Thundertix that I could actually pay less since we only had one event a year and other wise did not use Thundertix every month.

Review Source

Response from Thunder Data Systems

March 10, 2022

Gail, I'm so happy to hear that find our platform easy to use! We keep two users in mind in everything we do: volunteers who may have little experience with software -- especially if it's only occasional usage, and those mature patrons that didn't grow up with technology. Of course, we offer lots of bells and whistles for the daily user or tech-savvy wizard to delve into such as APIs. We'll never hesitate to pick up the phone for those items that are difficult to convey by phone, or when there significant concerns. For the majority of questions, we provide real human support, and we provide it fast. If you ever feel like you're about to hit your head on the wall, reach out, and let's see if we can connect by phone. I've shared your great feedback with our design and engineering teams, so they recognize the value of what they do! Thank you for delighting us!

SR

Stanley R.  
President of the Board  
Entertainment  
Used the software for: 2+ years

### "Early user of Thundertix"

January 5, 2024

5.0

We have had a long relationship with . We started using Thundertix before they had set up the fundraising/membership functions. We have always been able to figure out how to make something work, and Thundertix has always been there to add the functionality that we need.

Pros

We have used for years. I like that Thundertix has improved the number and quality of the services it provides. They have been there for us every time we have had a problem.

Cons

During COVID we streamed some of our shows. We could not use to sell the streaming tickets. That created a problem for our season ticket holders. Our season ticket holders wanted to use their Flexpass codes to purchase streaming tickets to the shows, and they could not.

Reason for choosing ThunderTix

most closely matched the season ticketing set up that our patrons were used to. Using the Flexpass, our patrons could select their shows, performances, and seats like when we had manual tickets. So, we could convert to on-line ticketing with the least amount of stress for our patrons.

Review Source

DD

Denise D.  
Lifestyles Coordinator  
Events Services  
Used the software for: 2+ years

### "ThunderTix Review"

April 26, 2022

5.0

has eliminated many of the issues that we were having with residents purchasing tickets. The process from announcing upcoming events to selling/purchasing tickets is easy for our staff and residents. The reports that we need to print are readily available and easy to understand.

Pros

is easy to use. Each month I am responsible for inputting our event tickets on line to over 19,000+ residents. This system allows me to get the information out to the residents ahead of each scheduled event and select a date and time for them to go on sale.

Cons

My only suggestion would to have a contact number for an emergency issue. The forum is great but if you need help immediately it would be nice to be able to contact a live person.

Review Source

Response from Thunder Data Systems

May 25, 2022

Denise, it sounds like you have quite a task managing events for enough residents to fill a small town! That's quite a task you have, and I'm glad to know we have a part in making you more efficient! You are correct that we don't have a contact number, but that doesn't prevent us from picking up the phone during critical times. We're available 24/7/365, and if you are yelling "Fire!", we promise it's never to an empty room. So, while I hope you never need us in an emergency, know that we're here for you should the need arise! Thank you for your great review!

SH

Steven H.  
Executive Director  
Performing Arts  
Used the software for: 2+ years

### "ThunderTix works for us."

January 7, 2022

5.0

We changed to in 2013 from another well-known ticketing service. The transition was very smooth and made our internal operations much easier. Reports are excellent for tracking sales and bookkeeping.

Pros

integrates well with our website and makes the ticket buying experience very easy for our patrons. Ticket map shows our semi-thrust venue to our patrons. They offer many options to customize the program for your use.

Cons

We have no negative comments. is always ahead of the curve in terms of adding improvements. The feature request board is very helpful.

Review Source

Response from Thunder Data Systems

March 10, 2022

Steven, I swear you and Gail (another reviewer here) must work for the same organization. Both of you are loving our ease of use! As I mentioned to her, design is a huge component of what we do, and the result is evident in a beautiful interface that's easy for even the most occasional volunteer. Our feature request board allows you to share ideas and vote on others, so I'm glad you're appreciating that page! Keep your ideas coming, so we can continue to meet your needs. Thank you for your great review!

FH

Fran H.  
Ticketing co-ordinator  
Performing Arts  
Used the software for: 2+ years

### "Easy to use."

January 4, 2023

4.0

Pros

Ease of use and good graphics, etc. Still some areas needing to be corrected.

Cons

Printing out the evenings ticket purchases not complete. We have to manually write in admin. comments. Only way to easily print is using right click on mouse and choosing print. This does not show all of the information needed. Need a better print option. Also, doing an exchange on a season ticket package does not fill in the correct amount and we have to zero out the ticket price so that it is not requesting money to be paid. Only works correctly for single ticket prices.

Review Source

Response from Thunder Data Systems

February 1, 2023

Fran, thank you for the opportunity to respond to your concerns. Would you please reach out to our fantastic customer team, so we can see how we can improve? We'd love to understand your goals and how we can help. Thank you for taking the time to share your thoughts with us!

OC

Olga C.  
Executive Director  
Performing Arts  
Used the software for: 1-2 years

### "Thundertix Review from Quincy Music Theatre"

January 18, 2024

5.0

I would definitely keep it. I know the company is always working to improve it, and that adds to my incentive to remain loyal.

Pros

It has numerous features that fit our business needs and maintains our customer data in a single place. I have yet to learn all the features and mine this software to its fullest potential.

Cons

I had a very hard time setting up Flex Packs. However, it might have to do with the way a previous user set it up.

Review Source

AA

Allyne A.  
Business Manager  
Performing Arts  
Used the software for: 2+ years

### "Thunder Tix use for Non-Profits"

August 17, 2023

5.0

Overall our experience with Thunder Tix has been very positive and I would recommend it to any business wanting flexible scheduling and ticketing.

Pros

When looking for a ticketing program for our small non-profit performing arts company we needed one that was uncomplicated to set up, user friendly for our patrons and affordable for our non-profit to use. One great feature since we only set up 2-3 events per year is that we can toggle between maintenance and reserved seating when not is use for a really reasonable monthly fee. Their customer service is excellent and very responsive and patient for every question I have had for them. The reports are also very comprehensive during and at the end of an event.

Cons

You are restricted to just a couple credit card processors.

Review Source

BD

Bill D.  
President and Director  
Music  
Used the software for: 6-12 months

### "Thundertix"

January 10, 2023

5.0

Exceptional. We were very worried because we suddenly had to sell our own tickets (rather than using a local box office) but the transition has been very easy and financially beneficial. Highly recommended.

Pros

Thnudertix is very easy to learn and to use for us and our customers. As with any new process, we (and our customers) sometimes make errors in setup or ordering, and customer support is quick and easy to access and very helpful. They also make sure any problems have been

Cons

While there are always "I wish I could do it this way" thoughts, none are important, and customer support is always very helpful.

Review Source

Response from Thunder Data Systems

February 1, 2023

Bill, if you have wishes, please don't let them wither like grapes on the vine! Our feature request forum is begging for great ideas, so please add your suggestions! I'm thrilled to pass your kind words onto our customer success team. They work hard to ensure an easy transition into our platform. Thanks for your review and perfect rating!

SM

Sheldon M.  
CFO  
Civic & Social Organization  
Used the software for: 2+ years

### "Large event ticketing "

June 2, 2023

5.0

We do limited events throughout the year. The customer base is spread across California, Nevada, Utah, Arizona, Colorado, and New Mexico. makes it possible for us to successfully execute our programs

Pros

Ease of design, ease of operations, and easy to pause when no events are scheduled. No issues and rapid response from customer service

Cons

I have no identified any issues with the program. Every works as advertised.

Review Source

Response from Thunder Data Systems

June 7, 2023

I remember telling someone that my golf drive didn't go very far, but it was always straight down the middle. When we played together for the first time, I shanked it, and she yelled, "NOT as advertised!" Our team here is very happy that our system functions a whole lot better than that drive. :) Thank you, Sheldon, for your glowing praise. If you stumble across an "errant shot" that could use a tweak, let me know. I'd love to make one more thing easier for you!

GC

Greg C.  
Show Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Very happy with ThunderTix choice!"

November 9, 2023

5.0

Great customer service as well as how to info on their site.

Pros

Very easy to go behind the scenes and make changes and run reports. Very affordable with their pricing compared to others that had many additional fees per ticket.

Cons

No issues at all.

Reason for choosing ThunderTix

We chose because of ease of use as well as pricing.

Review Source

RS

Randolph S.  
Public Relations Chair  
  
Used the software for:

### "ThunderTix Gets It Right The First Time"

December 29, 2011

4.0

is the absolutely the best online ticketing system I have found to date. There were a number of companies which pitched their products and we tried a number of them. Ultimately none of the competing products were as simple to use or as well suited to our needs. I can honestly say that ThunderTix made a lifelong client in our organization, due in no small part to the communication skills of both Stacy and Dawn. Did I mention the one time fee for festivals?? If we looked at nothing else, ThunderTix wins our business hands down. If you are considering online ticketing or are looking to switch from another company, I can assure you that you will not be disappointed with ThunderTix!

Pros

To begin with, this was the first time our organization has attempted to sell tickets online. Our experience with was almost exclusively positive. 1) They are exceptionally easy to work with and provide outstanding customer service. I honestly can't say enough about this. Our questions and comments were many times responded to within minutes. Stacy and Dawn are both extraordinary problem solvers and are very pleasant to work with. 2) The system just works. While we had a few minor hiccups (see cons), the ThunderTix staff were able to resolve them very promptly. 3) They are constantly adding new features. Over just the few months (January to April) we worked with them last year, they may have doubled the number of features / options within the system. This indicated to us that they genuinely care about their product and aim to constantly improve it. 4) One time fee. This was crucial for us as any percentage of ticket sales adds up quickly.

Cons

While there isn't much I can say in the way of cons, I will list the one minor annoyance we had (has been resolved though) when using the system. 1) The manor in which integrated with out payment processor (Authorize.net) resulted in an occasional double charge (very rare) and some error messages which were difficult for our customers to interpret. As I mentioned above, I have been told these problems have been corrected. I only list them here in the interest of completeness of this review. We fully intend on using ThunderTix in 2012 and I will update this review if possible.

Review Source

LD

Lindsay D.  
Box Office Manager  
Performing Arts  
Used the software for: Less than 6 months

### "Wonderful Ticketing System"

July 11, 2023

5.0

Absolutely wonderful, from the research to the onboarding, setup to usage, has been seamless and with very few hiccups.

Pros

Customer support is AMAZING!!! I love being able to see a list of all attendees in real-time, including when their barcode has been scanned. Patron database is top-notch and helpful, ordering tickets online is simple and easy for patrons.

Cons

There was a slight learning curve, but support is more than helpful and has guided me through every step of the way! The only thing I disliked was not being able to customize the seating chart in as much detail as I would like, but that was a minor issue for us.

Switched from

[AudienceView](https://www.capterra.com/p/114659/AudienceView-Professional/)

Lack of customer support and functionality

Review Source

MF

Megan F.  
Office Manager  
Performing Arts  
Used the software for: 1-2 years

### "ThunderTix is fabulous!"

April 19, 2017

5.0

is fabulous! It is very easy to use and to put an event together. When we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgeable about every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone.

Pros

There are a lot of pros to it. It is very user friendly and easy to understand and put events together. Kinda repeating what I put on the first page: "when we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgable for every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone."

Cons

Anything I would suggest would probably be: I wish there was an easier way to do "at the door stuff." I don't think I have researched it enough to know enough about it, but we would love to figure out a better way to run that more. Also: We have had some issues with the "visibility feature." Sometimes if we had the visibility available until midnight one night, we had clients and then tried ourselves and it was already closed at 10pm so I am not sure if it was a time difference issue but there is always a slight glitch with that. Then with the visibility feature. We would put the ticket link with our recital information but the visibility isn't open yet so they would get a blank page that says this is no longer working and then our clients would be confused. I am not sure if it would be possible but it would be nice if there could be a page that said this event isn't open yet or something that is a little more clear to them so they aren't so confused about that.

Review Source