# Page 2 | ThunderTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ThunderTix the right Ticketing solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/47852/ThunderTix/reviews --- ThunderTix 4.8 (271) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 2 - Reviews of ThunderTix ## Showing most helpful reviews Showing 26-50 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Mat L. Managing Director Performing Arts Used the software for: 1-2 years ### "Great for Smaller Companies" July 1, 2025 5.0 Overall, I think ThunderTix is a reasonable and accessible product for smaller theatres and organizations. We have gotten creative with our use (selling tickets for bus trips as merch through ThunderTix, etc.) and that has streamlined quite a few of our antiquated systems. There are some features that make me think this might not be a great product for huge companies, but for our purposes, it really is quite perfect. Pros It really is a very intuitive program. I don't find myself wasting too much time trying to figure out features or struggling with customer service. The learning curve as a new system was very reasonable. Cons The packages and season tickets can be a bit confusing, but it's a slight adjustment - more of a learning curve for our patrons. I don't love some of the fee structures outside of ticket purchases (percentages of donations, etc.) but the structure for tickets is good enough to be worth it. Alternatives considered [Ludus](https://www.capterra.com/p/136136/Ludus/) Reason for choosing ThunderTix Cost and ease of use - also, it seemed like the best fit for our organization size. Switched from [Arts People](https://www.capterra.com/p/10010710/Arts-People/) They wouldn't allow users to do much of anything on their own - I had to wait for customer service to set up events for me. Review Source KM Katy M. Director of Marketing Entertainment Used the software for: 1-2 years ### "Thankful the customer service at ThunderTix" December 3, 2025 5.0 Overall we have enjoyed using ThunderTix. It is easy to use, offering a lot of options and is relatively intuitive. Pros ThunderTix is great to work with for our 415 seat community theater! Their online knowledge base is very helpful and their customer service responds very quickly with helpful answers and solutions. Cons There is a learning curve in creating coupon codes. The $1.25 fee per ticket, plus monthly rate does cut into profits, but comparable to other ticketing services. Alternatives considered [Tix](https://www.capterra.com/p/9322/Tix/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing ThunderTix Customer service in answering our questions and speaking with another company using it. Review Source MI Mark I. Artistic and General Director Music Used the software for: Less than 6 months ### "Loudoun Lyric Opera Review of ThunderTix" September 13, 2025 5.0 Very, very positive! I'd recommend this to any <$100K budget theater or opera company that is trying to expand its ability to offer things like season tickets and etc to patrons. Pros Easy to use, great support staff. It's a very versatile piece of software that lets us do the bulk of our tasks on a small budget. I'm hoping this is a ticketing software that will let us scale well into the future, as our events become bigger and bigger! Cons The front-end is maybe not the prettiest piece of a website, and it's a little bit difficult to integrate into our brand. But, super easy to set up! Also, would love to be able more clarity to ticket buyers on managing their own accounts with us. Alternatives considered [On the Stage](https://www.capterra.com/p/276686/ON-THE-STAGE/)[Ludus](https://www.capterra.com/p/136136/Ludus/) Reason for choosing ThunderTix Cheaper, and no contract, unlike OTS. Ludus is nice, but ThunderTix is much more powerful, and looks a lot more professional. (Ludus gives a community theater vibe, which is great for schools and community theaters, but not great for expansion/growth plans.) Switched from [Givebutter](https://www.capterra.com/p/172048/Givebutter/) Givebutter doesn't support ticketing for events that occur over multiple days, and is ultimately a platform targeted more for fundraising. We still use it for fundraising at this time. Review Source AO Alecia O. Executive Director Entertainment Used the software for: 2+ years ### "Thundertix is Awesome" January 8, 2025 5.0 I started at our organization as the Marketing Director; we had no website and were selling paper tickets. I had a great experience with Thundertix at a theater in Endicott, New York 16-18 years ago, so when I saw the need here, Thundertix was the best fit. I would highly recommend Thundertix for any size organization; so flexible and easy to use, and tech support is great. Thundertix is the best! Pros Thundertix seems to anticipate what producers need before we know we need it. Shortcuts and streamlined operations make it so easy to sell, manage and report ticket transactions. Questions are answered quickly by Support, and requests for options are always taken into consideration - often already available. Cons I can't think of anything at all. Thundertix is pretty great. Review Source Response from Thunder Data Systems January 24, 2025 As much as we'd like to take full credit for anticipating needs, I'll admit that the majority of our ideas come from clients just like you who share their desires and goals via our feature request forum or through simple discussions. We're indebted to all of you for helping us make ThunderTix the best platform for events. I'd like extend a personal thank you for rejoining ThunderTix after using us so long ago! If you were with us 18 years ago, then by golly, you were there at the very start of our existence. How far we've come together! Cheers to our next 18 years! DB Dena B. Co-Owner Entertainment Used the software for: 1-2 years ### "ThunderTix is great for Briggs Farm Blues Festival! " January 9, 2025 5.0 At first I was intimidated. As time went on, it got very easy. I haven't called customer service in a long time, but the few times I did they were very responsive and easy to talk to. Pros I run a large, multi-day music festival. ThunderTix is great with every aspect of ticketing. I track orders easily, upgrade or exchange tickets easily, and can really help people because ThunderTix is easy to understand on my end. I am really appreciative of this system. I get offers to switch all the time, but I never will. Cons There are no cons. At first I thought I would never be able to figure it all out, but over a short amount of time I'm fairly confident. Review Source Response from Thunder Data Systems January 24, 2025 Everything has a “flip side”. Right has left, up has down, and pros have cons. But you’ve yet to unearth a single con! Well, my friend, should you find one, please let us know so we can right that wrong! Thank you for your five star review! JW Janet W. Bus Mgr Fine Art Used the software for: 1-2 years ### "Support requests are outstanding" March 21, 2026 5.0 We have been using ThunderTix for 2 concert seasons. We use it for selling concert tickets and fundraising events and we are very happy Pros I have had numerous interaction with suppport requests. Their service is outstanding. They always follow thru... Cons ThunderTix is a very fine product. There is noting I am not happy with; don't know what else I can say... Review Source JS John S. Artistic Director Performing Arts Used the software for: 1-2 years ### "Excellent Ticketing Site" February 14, 2025 5.0 We've been with them for 3 years now. Certainly much better than Brown Paper Tickets, which we used before. There are a lot of features that are very beneficial to our ticketing process. Pros I think the best thing is the immediate response from the support team with questions we have. Cons There are some features that are rather hard to find and figure out. Switched from [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) They were caught scamming users during COVID, though we didn't experience that. But I just wanted a more flexible service. Review Source PH PHILIP H. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Thundertix in Guysborough" July 2, 2025 5.0 I recommend this online ticketing solution for performance centres. Not only were they helpful with understaning their product, they also steered me in acquiring a payment processing solution. Pros The product has everything we need. The support is excellent. I particularly liked the offer of 1 hour tutorial sessions, and tge fact that these sessions were recorded for our future use. Cons Really, I am not coming up with any shortcomings. Everthing that was promised by Thundertix was met kr exceeded Review Source HP Harriet P. Co-Owner Entertainment Used the software for: 1-2 years ### "ThunderTix Review - Small Historic Theater" January 22, 2025 5.0 Excellent experience--able to get personal attention to questions but the product is designed with user experience in mind so we have been able to implement and use it without much need for such help. Pros As a small theater, we find ThunderTix to be very easy and intuitive to use. It also has all of the features we need and want, including the new Membership capability. Cons I have not yet figured out how to use ThunderTix while on my phone/smart device- not sure if that is possible. Review Source Response from Thunder Data Systems January 24, 2025 You're exactly the kind of organization we hoped to reach with the launch of our Membership sales and tracking module. And your sentiments are exactly the type our customer success team hoped to foster with their commitment to your needs. Thank you for recognizing our fantastic reps! As for the mobile app...yes, we are fully mobile responsive on any device! So, check orders while standing in line at the grocery store, check out your dashboard during the show's intermission. We've got you covered! SS Susan S. Box office manager Performing Arts Used the software for: 2+ years ### "Great ticketing system!" August 7, 2024 5.0 Wonderful customer service and easy to use. Pros Ease of use and customer service are the main reasons I love Thundertix. Cons Some options are not yet available on the system. Alternatives considered [TicketSpice](https://www.capterra.com/p/146463/TicketSpice/) Reason for choosing ThunderTix Price was more reasonable for our small organization. Switched from [Etix](https://www.capterra.com/p/9348/Etix/) Etix was too clunky for what we needed. Review Source GK Geirge K. Band leader Music Used the software for: I used a free trial ### "Getting set up" April 3, 2025 5.0 Good so far , Haley was terrific. Very computer knowledgeable and persistent. Pros Seems easy to use and is extremely versatile.? Cons Waiting to see how first ticketed event goes. Review Source TW Terry W. Director of Parks and Recreation Government Administration Used the software for: 2+ years ### "Hot Springs Village" July 31, 2024 5.0 Excellent. Easy to use platform, affordable and great customer service. Pros Customer service from support team is always quick and friendly. Cons Season package reporting needs improvement. Review Source BH Brienne H. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Incredible support, easy interface for admin & end user, love it!" November 22, 2023 5.0 Incredible. I had explored a few different sites and this one was the easiest to set up, with consistent, kind and useful instructions from the support team with any questions or needs I had. I would strongly recommend to anyone new to ticketing platforms, or to those who want a support team that follows through and cares about your outcomes. I will be continuing to use Thundertix for my client. Pros The ease of the platform to set up events, have multiple types of tickets, create a donation campaign, collect various reports. Most of all, I found their customer service to be one of the best I have ever encountered. They are kind, knowledgeable, patient, clearly communicate and helped me every step of the way in a stressful time to get the ticketing functions up and running for a client of mine. I adore their skill and incredible support! Cons While the report options are comprehensive, it is a bit confusing to know what reports will produce what data, and so while I am new to the site, I still have to hunt to figure out which ones I need and how to best display the needed information for tickets, and donations. But i'm learning! Switched from [Ecwid](https://www.capterra.com/p/143648/Ecwid/) The prior product (Ecwid, via Snapps store) was horribly basic, clunky, poor user experience and difficult to set up on the backend. The customer support is terrible, inconsistent, vague and slow to respond. Review Source LO Laura O. Box Office Manager Entertainment Used the software for: 2+ years ### "Thundertix" January 17, 2024 5.0 Customer service and internal team are very knowledgable with their product. Great listeners and always looking for improvements in their products. Pros Customer Service is top notch!! Easy to submit tickets online, and get responses within minutes or few hours. Ease of use. Flexibility of different seating charts. Like the feature voting. Cons Would like to be able to have one login for both of our sites. We have 2 venues to manage. Requires using 2 different browsers in order to have both logged in at a time. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Easier and more cost effective than our previous software platforms. Used 2 different products Eventbrite and Vendini and was easy to setup one software product for 2 venues. Review Source DC Derriel C. Technology Services Coordinator Higher Education Used the software for: 2+ years ### "There is a lot to be said for a company that just "gets it". " November 16, 2022 5.0 I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used in my 29 years in this business, there are probably less than 5 that just "gets it", and Thundertix is one of those few. The product works better than advertised, the support has always been top-shelf, and everyone has always followed through on what has been said. That carries a lot of weight with me, and I would give my complete endorsement of the Thundertix brand to anyone that is looking for an event management and ticketing solution. The software is an IT Department dream come true -- something that works so well that you practically forget it is even there. If we ever decide to resume any form of entertainment series again, the Thundertix team will be my first call. Pros From the day we began searching for an event management solution, Thundertix quickly set themselves apart from the competition with simple business ideals that are lost in today's business environment. Timely communication, quick answers, and a quiet confidence of knowledge and expertise stood out to me. The product is clearly engineered from the beginning with the non-technical end-user in mind, as my users effortlessly began using the software to manage events and ticketing without a barrage of calls to IT Tech Support. Cons I am hard pressed to find something that I liked least about the Thundertix package. If there were ever any issues that came up, they were resolved so quickly that it didn't warrant enough merit to be remembered. Reason for choosing ThunderTix Simple interface and ease-of-use were what appealed to us initially, but the team at Thundertix quickly won us over with their commitment to actually understanding what our needs and desires were and tailoring a solution for us. There was never a feeling of shopping from a menu of preconfigured packages, there was a sincere desire to solve a problem for us that is only fostered from a team that knows their industry inside and out and has a passion for being a solution for others. Pricing was fair and the personal relationship we had with their support staff was highly efficient and effective. Review Source Response from Thunder Data Systems December 10, 2022 Derriel, there are a few reviews we receive that are so glowing and make me so proud, that I'm left misty-eyed. Yours is one of them. Everything you have said about our amazing team is everything I have worked for in the 23 years that I've been at the helm of this business. The holidays are coming, and you gave us an early gift to start the season. Thank you! KS Kirsten S. Office Manager Entertainment Used the software for: 2+ years ### "For the New Employee" September 19, 2019 5.0 The program, for the money, delivers a fantastic product. It is dependable and most of what we want to do with it is available. Also, it is always improving with regular updates that make it even more robust and user-friendly. Pros As a new employee, I appreciated that, since the previous employee had already loaded it with events, I was up and running from day 1. I could navigate to what I needed and I could sell tickets without too much training. I haven't preloaded and posted a whole season of events yet, but I have added additional performances to existing shows and I've added the occasional event. Once you've done it, it is a fairly simple process. Also, in the short amount of time that I have been using Thundertix I have seen multiple updates and improvements made to the software that were either beneficial for me or they were changes that I could see would be helpful to someone in a slightly different business or industry. The software seems to always be improving. Cons I don't like the coupon and discount limitations. For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well. The FAQ's are extensive, but if you aren't familiar with the vocabulary used within the system, you spend a lot of time trying to figure out what words to use for a successful search. Reason for choosing ThunderTix I know cost was a big deciding factor. We are a big enough company that selling tickets manually is difficult to keep track of, but we are small enough that we can't spend money on features we won't use. Thundertix would do what we needed for less. Review Source Response from Thunder Data Systems September 24, 2019 Hi Kirsten! Thanks for your great feedback about how easy it was to get started with ThunderTix! I wanted to let you know that you can absolutely create a coupon to offer a percent off the entire transaction. Next time you create a coupon, look for the option that says, Select the manner in which your customers should use the coupon and choose, "Limit Usage to Once per Order". We also have a Coupons Video Tutorial that you might find helpful here: https://www.thundertix.com/videos/create-event-coupons/ Our support team is incredibly knowledgable with every facet of the platform, so if you ever have questions, don't hesitate to reach out to us to save time searching through the public support forum. We also offer an option for phone support as an annual add-on to any service plan, if interested. GB Glynnis B. Volunteer Entertainment Used the software for: 2+ years ### "Not for profit community theatre in Canada" January 6, 2022 4.0 Much more effective Reporting, ability to create own custom reports. REALLY appreciated being put on Maintenance Mode during pandemic. We get no assistance, and rely completely on seat sales. This allowed us to keep alive. Pros Setup and use is fairly intuitive, still need to refer to manual. Help upgraded, now most useful. Small changes to existing business processes, enabled streamlining and much more flexibility. Reporting much faster and more effective. Responsive to customer requests. VERY effective pivot to cope with Covid reality - thank you! Cons There are a few quirks, like the combination of Public Tickets in a Private event. And others. Read the manual, search the Help. You are most responsive to customer requests, so any issues are quickly and satisfactorily resolved. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/) Reason for choosing ThunderTix Customer recommendation. Review Source Response from Thunder Data Systems March 10, 2022 I appreciate your feedback, Glynnis, especially with our response to Covid. Interestingly, some of those features we built to meet that challenge will stick around like timed seating and bulk refunds to a gift card, because our clients love them. (On the other hand, I hope that automated social distancing won't be necessary in the very near future!) When I read "public tickets for private events", even I was taken aback! I then realized that for some of our clients, they want to set up an entire event but hide it from view by making the event private. So, the concept is definitely confusing but appreciated by those who use it. I'm thrilled to hear you love our pricing. Most of our clients love that they can completely defray the cost of ticketing with a very small fee of under $1 which positively cannot be beat. Thank you for sharing your feedback! NF Natalie F. Executive Director Entertainment Used the software for: 1-2 years ### "ThunderTix is simply the best" February 3, 2024 5.0 ThunderTix has done everything we needed a ticketing platform to- and then some. When we discover something that we would like to see integrated, ThunderTix is easy to work with and almost always is able to find a solution or addition to their program. Customer service is always a pleasant experience, fast, helpful. Pros Ease of use- both by myself the business owner, and also by the patrons purchasing tickets. Social/Google Integrations for advertising Cons Applying different prices to multiple areas of seating at once- but that has been remedied. Reason for choosing ThunderTix ThunderTix was very clean; fees were low; no contract; ease of use; talking with a representative made deciding on this platform very easy Review Source JP John P. Technology Director Entertainment Used the software for: 6-12 months ### "Crash, Boom, Bang! ThunderTix Makes Noise!" February 24, 2022 5.0 For the value, we have found this to be superior for our use. We are very happy so far. On March 14th, our first event goes live. We have tested, tested, and tested. If the system holds up, we will have exactly what we expected...........a great solution for our ticketing. Pros TTix was one of many ticketing packages that we researched. It was mid-range priced, had a very nice cross platform web based interface. We especially found that the product was easy to use, and when needed, video tutorials were provided. They also have a robust help forum, and a support ticket system that is quick and helpful. They also offer a paid top tier support package that we did not choose. We also liked their pricing structure that allows you to move to a maintenance status for "off times". Lastly, we found that the integration with our current STRIPE account was seamless. Cons The added costs made us hesitate a bit. For example, reserved seating is a must for our venue. In this package, you must have them create the seating chart for you (at cost). There is a bit of a delay in this process, and other competitors allow you to create your own charts. They also charge for adding Thermal ticket printing. We found that odd but ultimately decided not to offer Thermal ticketing. There is also added costs for using their email marketing. Alternatives considered [Weeztix](https://www.capterra.com/p/151595/Eventix/)[Ticket Tailor](https://www.capterra.com/p/112510/Ticket-Tailor/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[TicketLeap](https://www.capterra.com/p/14204/TicketLeap/) Reason for choosing ThunderTix Web Based and Cross Platform Mid Price but High Value Great Support USA (Texas) Same Time Zone Review Source Response from Thunder Data Systems March 10, 2022 Thank you, John, for shouting out those accolades for us! Our support staff will certainly love reading your comments. We realize that there are folks that might want to create the charts on their own, and one day we hope to offer that. Our design team is phenomenal, and they talk through the presentations with our clients to ensure we've covered every detail before ticket sales begin. Most of our clients appreciate that hand-holding, but we certainly can look at a self-serve model. The self-serve model will be coming for thermal tickets, so should you decide to add that, you can avail yourself of our designer. (You can design eTickets now.) Again, thank you for the fantastic rating! AM Alyce M. Artistic Director Entertainment Used the software for: 2+ years ### "Excellent Theatre Software" March 23, 2023 5.0 Overall it has been an excellent experience. We were forced to change horses in mid-stream during the pandemic shut down. After a lot of hunting, this was by far the best ticketing software I was able to locate. Pros The controls I had over how tickets looked, how receipts looked, how many ways I had of contacting audience members, pre-sale announcements, post-sale reminders. Cons When I learned it in 2020, it took some time and some prior knowledge of ticketing. However, this software did what my older and then suddenly defunct ticketing sofeware could not do. Alternatives considered [Aplos](https://www.capterra.com/p/118759/Aplos-Accounting/)[Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing ThunderTix Brown Paper Tickets failed in reimbursing customers on a timely basis during Covid shut downEventbrite was too simplistic. I use Aplos for accounting but again their event management was too simplistic. Review Source Response from Thunder Data Systems March 24, 2023 If anyone is considering ThunderTix, Alyce, I think you just sold them! In fact, our sales department is hiring! :) I remember when Fractured Atlas shut down Artful.ly, and I'm sorry you were affected. On the other hand, we're delighted to have you as part of our family! Thank you for all of the positive feedback you shared and for your excellent rating! RR Renae R. President, Board of Directors Performing Arts Used the software for: 6-12 months ### "Simple, Straightforward Ticketing with Excellent Support" December 2, 2021 5.0 The experience has been very positive over all. I find that other ticketing software I have used make it possible to do everything and impossible to do anything. They get so bogged down in customizability that it makes it very difficult to make the most basic thing a ticketing software needs: the ability to sell tickets. Our organization is a small, 100% volunteer community theatre. Without staff, using a software that has a million bells and whistles but takes months to master just wasn't an option for us. ThunderTix was immediately very easy to use. Once I did about an hour's worth of set up and purchasing, sent in our seating map, and uploaded our contact list, everything was really straight forward and intuitive. Not to mention, for moments where something might not be as clear, there's a unique amount of amazing documentation and videos provided by the staff that make it a lot easier for our volunteers. Their support is awesome and they take recommendations and bug reports really seriously. It sort of has a "local business" feel to it. Pros ThunderTix is cost-effective compared to other options on the market. It's easy to use with intuitive and thoughtful configuration. The design is empathetic and prioritizes access in a way that is refreshing for ticket software. The support is outstanding and their documentation is comprehensive. Our customers think the process is seamless and clear, and we have had no reports of a negative customer experience to date. Cons Support is awesome, but figuring out how to contact them can get convoluted because it's clear they want to lead you to their truly excellent documentation first. That's fine for "how do I" style questions, but makes reporting bugs pretty difficult. When we were setting up ThunderTix, it kind of felt like we were paying for every little thing: venue configuration, having reserved tickets, purchasing our POS equipment, etc.-- we didn't feel misled by the indicated pricing on the website, though, simply because those are primarily one time expenses. Alternatives considered [Bizzabo](https://www.capterra.com/p/135385/Bizzabo/)[accesso ShoWare](https://www.capterra.com/p/9352/accesso-ShoWare/)[Tix](https://www.capterra.com/p/9322/Tix/) Reason for choosing ThunderTix Cost and simplicity were our biggest determining factors. We enjoyed the trial and the sales rep we worked with was very kind, helpful, and wasn't at all pushy. Review Source Response from Thunder Data Systems March 10, 2022 I love the fact that you find our system easy for volunteers to use, Renae! Our design team spends a huge time on little things to make it easy. And how about those support reps? They are anything but unsung heroes to our clients, and I know they'll appreciate your words. So, thank you! I'm truly sorry you felt dinged by small fees. We really strive to be the perfect price point for smaller organizations, so we obviously have some work to do to explain any extras. Some costs such as hardware of course, are required to be passed on to the customer. By venue configuration, perhaps you mean the seating chart setup. We are looking at DIY processes to allow you to create them on your own, but we're not there yet. We'll keep improving areas for self-help to help small organizations feel confident in their choices. Thank you for your valuable feedback and, of course, your stellar rating. SW Sarah W. Manager Entertainment Used the software for: 2+ years ### "ThunderTix is Critical to Our Venue" December 30, 2022 5.0 ThunderTix is critical to our venue. Selling seats that our customers get to choose ahead of time is vital. Guests don’t want to drive a long way and not have a seat that works for them. The customer support is superior. Pros We have music shows each Saturday from October through April and without ThunderTix we wouldn’t be able to do presale of seats. It is easy to use and any time I can’t figure something out or have an issue the support is fast, friendly, and easy to access. I wouldn’t change companies because I don’t think you can get better support anywhere else. Cons The software is easy to use. I would like to be able to sell product a little easier and set up a menu for our food sales -but as ticketing software it is top notch. Reason for choosing ThunderTix I chose ThunderTix because of the price at the time and the reserved seating feature for small venue. Review Source Response from Thunder Data Systems February 1, 2023 We believe that prompt, insightful, and courteous support is essential to our clients. Like you, we would never think of leaving a service that provides the same level of service to which we strive to provide. Stay tuned as we continue to improve our product and concessions support with some surprises expected by year's end! Thank you for your wonderful review! LB Lauren B. Senior Marketing Director Entertainment Used the software for: 2+ years ### "Customer Service A+" May 15, 2020 5.0 We have been using Thundertix for nearly three years, and have been big fans of the software from the beginning, but their response to changing needs during the COVID-19 crisis have made us ThunderTix fans for life. The Thundertix team has quickly and efficiently continued to add new features that are critical during this time. The newly added options to bulk refund tickets to gift certificates and add automated social distancing seating charts are GAME CHANGERS for our industry right now. They have saved our staff hours of time and energy by implementing easy to use, effective features. Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service. Pros The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features. We are a non-profit theatre company that operates 10 small venues (sub 300 seats). Things we love: assigned seating, easy transfer and refund options, PDF tickets, unlimited user accounts (we have lots of ticketing volunteers), integrated email, offer to round up to nearest $5 for donation, bulk discount code creation, season tickets, pre and post event surveys. Cons We would like to see more versatility within season tickets, such as creating season or package tickets across multiple venues. We would like to see additional versatility with coupon codes, such as creating a code that can be used only once per person. Reason for choosing ThunderTix Price. Thundertix provided the features we needed at a very low cost per ticket. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) We needed a more robust system that could offer assigned seating and print-at-home tickets. Review Source Response from Thunder Data Systems March 14, 2022 I read that Covid gave companies a chance to shine by innovating to help meet clients through a very uncertain future. Proclaiming you are ThunderTix fans for life suggests we took that idea to heart -- and succeeded! Thank you for recognizing the contributions our engineering team made. Of course, pivoting took some wind out of our sails with respect to our product road map. But I'm thrilled to share that today, we support mixed general and reserved seating over multiple seat maps for season package tickets. Hopefully, as doors begin to open, you're enjoying those changes. Your ideas help sway our direction, so please share your coupon ideas on our feature request board. I'll cross my fingers that they become part of our platform. Thank you for your beautiful comments! MR Melanie R. Operations Manager Arts and Crafts Used the software for: 2+ years ### "Thundertix is not just a software program - it is a community. " December 9, 2019 5.0 Overall our experience is excellent. We are very happy with this product! Pros We love working with ThunderTix. ThunderTix has an amazing support system in place. It is like having another team member in the office that you can go to and say 'this isn't working for me, can you do something about it?' And they say Yes - And then they do it!! This past Friday I contacted ThunderTix Support with a feature request and they had it sorted out by the time I got back to the office on Monday. Their team truly listens to what their users want. It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business. ThunderTix is not just a software program - it is a community. ThunderTix is constantly adding features (requested and voted on by their users) to give more value to the product. I love opening up the program and learning about the features and tweaks other users want to see and then to watch as ThunderTix takes actions on making those changes and updates. Specific features of the software we like include: selling gift certificates online, integration with our website and with others like mailchimp, donation options on checkout, coupons, and automatic emailing. ThunderTix was very easy to learn and also very easy for me to then train others on. And whenever I get lost I know that their Support will respond to my emails within minutes. Literally minutes. That's what I like best about ThunderTix: knowing that they have my back. Cons If I had to pick something - converting my monthly invoices from USD to CAD but really that's not an issue. Reason for choosing ThunderTix Cost and support were driving factors initially. Review Source Response from Thunder Data Systems March 12, 2022 The day we shared your words with our team, "ThunderTix is not just a software program - it is a community", we heard a collective sound of happiness. And THAT is what keeps us going. We love to think of ourselves as YOUR team, and we work to try to solve problems outside of simply ticketing. It's what has our clients staying with us for over 15 years since we started. Thank you for making our day! RA Rebecca A. Owner Performing Arts Used the software for: 6-12 months ### "A great reoccurring ticketing option" January 10, 2023 4.0 I have really appreciated your quick customer service.A lot of the problems could have been solved much quicker if Thundertix had revealed that your integration system with websites doesn't really work. It took much too long for Thundertix to communicate this and we lost many sales. I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. Your quick responses are great. I really like all the other services you provide. Easy to use. Pros Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service. Cons It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales. Reason for choosing ThunderTix Reoccurring ticket service available, integration with website so customer stays on website instead of being redirected to ticketing website, good customer service is a major reason, coupon codes. Review Source Response from Thunder Data Systems February 1, 2023 Thank you for the kind words and the critique, as both are important to us. Chrome upended things when they stopped providing persistent "sessions" which track processes between your browser and ours. Sadly, we were forced to pull our support for iframes. However, we are working on two new options to ensure your customers have a great experience. Please keep your eye out for our newsletter updates, and thank you for sharing your thoughts.