# Page 4 | ThunderTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ThunderTix the right Ticketing solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/47852/ThunderTix/reviews --- ThunderTix 4.8 (271) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 4 - Reviews of ThunderTix ## Showing most helpful reviews Showing 76-100 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Don C. Co-Owner Entertainment Used the software for: 2+ years ### "Overall very Satisfied" April 13, 2024 5.0 Overall I have been very satisfied and they have clearky listened to the end users needs and imlemented a wide variety og options. Pros It was easy to work within it as an administrator, and any questions I had were readily addressed. I like how it translated in real time to my website. Cons Would like the option to respond to the email I recieve after registering an inquiry. Review Source LB Lucia B. HR Manager Information Technology and Services Used the software for: 1-2 years ### "My Experience With ThunderTix" March 27, 2024 4.0 Pros It makes event management and booking super easy It helps when creating and managing ticketing. Cons No issues with ThunderTix. Always delivers Review Source BE Bruce E. Director Entertainment Used the software for: 6-12 months ### "For any company looking for a great ticketing system." January 5, 2023 5.0 The system and the team have the upmost respect for both the client and our customers. Pros After using many other systems this has been the easiest, most cost effective, efficient and reliable system I have used. Cons The only problem we are experiencing is that users with a "bigpond.com.au" email address do not receive our emails. Review Source Response from Thunder Data Systems February 1, 2023 "R-E-S-P-E-C-T, find out what it means to me!" Those are singing words, Bruce! I'm glad to know that the passion and the empathy we feel for our clients shows, so thank you for sharing. On the email delivery, we have a few tools at our disposal that might help. Would you mind reaching out to our team to learn more? Again, thank you for your rave review. "Oh sock it to me, sock it to me...." Sergio G. Used the software for: Less than 6 months ### "Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service." February 24, 2016 5.0 I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system. Pros It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. \*Customer Service \*Dependable \*Automated Pre-sale system \*Automated Post-sale system \*Works on smartphones and tablets with easy. \*Promotional tools. \*Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. \*SSL Encryption on their end. \*Works with multiple merchant portals Cons I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long. Review Source Response from Thunder Data Systems March 21, 2023 Sergio, once in a while we read comments like yours, and we are left brimming with pride. Everything you mentioned is a core value to us: responsive, thorough service, ease-of-use, cost-effective pricing, rapid responses to bugs, and attention to the smallest details that make it all possible. Thank you for your excellent rating and for making our day! CM Chesley M. Board Member, Ticket Chairman Performing Arts Used the software for: 2+ years ### "Best decision ever!" October 25, 2018 5.0 ThunderTix has been the best decision we could have made! It is all easy to use, and the Support Team is quick to respond and meet your needs. They also are always taking suggestions from their customers about new features to introduce! (They even credit the customer when they do!) And the pricing is perfect for those of us who do not sell tickets year-round. You move to maintenance months/pricing until you are ready to sell again. I have been the sole contact person for our company since day one, and have never had a anything but positive experiences with ThunderTix! Pros This program has been easy to use since day one. Now we are beginning year four, and they introduce new features every year! It is easy to set up events and manage the behind the scenes of the software, and even easier to use it to sell tickets on location at our events, and it's the easiest to purchase them as a customer! Its a win for everyone! Reports are easy to run and are complete and customizable as to what information is included on them. And one of my favorite newer features is a daily email with total sales. Cons I really like it all! Possibly entering coupon codes had a bit of a learning curve to it, but I have it down now and it works like a charm. Review Source Response from Thunder Data Systems March 12, 2022 Chesley, we look forward to the day that we can break bread with you again. And we're thrilled to have helped bring your event to Abilene in the great state of Texas. Thank you for inviting us to your BEAUTIFUL theater for the Nutcracker, and thank you for your wonderful review. GM Gina M. President Non-Profit Organization Management Used the software for: 2+ years ### "Great Ticketing System" March 9, 2022 5.0 It makes my ticketing process and sale process easy. Pros It's very easy to use, many great features and the product is updated to keep up with the latest technology. Cons I don't have any issues with this software. Reason for choosing ThunderTix The customer support is STELLAR! I had many questions and the girls were always prompt with a response. It was a real person working with me, not a robot. Review Source Response from Thunder Data Systems March 10, 2022 LOVE your coments, Gina! Our team works hard, and comments like yours are such a reward. I'll be sure to share this with our team. And yes, we pride ourselves on providing real human assistance! LW Luana W. Executive Director Performing Arts Used the software for: Less than 6 months ### "The Goldilocks of ticketing software" August 19, 2020 5.0 Moving to ThunderTix has been one of the BEST decisions our theater has made. We had been using a very expensive ticketing software which was just too BIG for us. I like to say that ThunderTix is the "Goldilocks" of ticketing software for us... not too big, not too small, but juuusst right! Pros What I like MOST about ThunderTix is that is does NOT cost an arm and a leg to get a powerful yet easy to use ticketing software. Cons The software has actually been fairly easy to set up and use. We had a bit of confusion at first migrating our information from our previous software, but support helped us a lot. We also had some issues connecting our credit card terminal, but I don't think that is necessarily ThunderTix's fault. Alternatives considered [Arts People](https://www.capterra.com/p/10010710/Arts-People/) Reason for choosing ThunderTix Just had a feeling that ThunderTix was the one for us after I had a phone conversation with \[SENSITIVE CONTENT HIDDEN\] . She's the BEST! Review Source Response from Thunder Data Systems March 11, 2022 Goldilocks...what an apt description, Luana. We like to feel that we are "just right" for organizations -- especially small to mid-sized live performance venues and the arts like yours. Our belief is that if you listen to your customers (most are just like you), they are going to guide you on how to build the tools they need. That's how you became our Goldilocks, and we became yours! :) SK Susan K. Administrator Entertainment Used the software for: Less than 6 months ### "Green V" October 14, 2022 5.0 Because of Covid restriction we needed to have reserved seating with distance between our audience members. Thunder Tix made all of this very easy! Pros Green Valley Concert Band & reserved seat tickets Cons It has so many choices and options that some times it's difficult to decide what we really need. Reason for choosing ThunderTix Other arts organizations in our area were using Thunder Tix successfully. Review Source Response from Thunder Data Systems December 10, 2022 Hello Susan, You can't do better than a five star rating, so we appreciate that! I'm glad we were able to help with Covid, but I'm even happier that those early trials have become a distant memory. Let's grow together in 2023! VR Verified Reviewer Group Sales Representative and Events Assistant Used the software for: 1-2 years ### "Fine but not the best option out there" June 22, 2018 2.0 I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization. Pros The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup. Cons The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided. Review Source Response from Thunder Data Systems September 22, 2022 Thanks for your great feedback! Since your review, we completely redesigned our entire box office portal! The navigation was completely changed and is much more intuitive than before. You can now enter multiple notes on an order, and they can be both edited and/or deleted! In addition, we made improvements to interlinking wherever possible to make it easier than ever! We truly aim to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you! JE Jon E. Member, Board of Directors Entertainment Used the software for: 1-2 years ### "Small Company with a Great Product" June 8, 2019 5.0 Pros ThunderTix is a smaller ticketing company with a great product team! Being a smaller company, feature requests for new functionality are honored frequently and quickly. In addition to their standard support features, a Facebook group offers insights and a chance to chat with other users to see how they do things and what is working well in their organizations. Cons There isn't anything that comes to mind as a true "Con" to the software. There are some features we don't want our customers using, and we have found it easy to hide those features by using CSS. Review Source Response from Thunder Data Systems March 12, 2022 Hello Jon in New York! :) Small and nimble, we are! It truly is a hallmark of smaller companies that they can adapt and respond so quickly, and we know our clients appreciate it. I'm glad you take advantage of our Facebook group, too, and we love seeing your posts. I will look forward to our next opportunity to enjoy a glass of wine together. Until then, cheers! AW Alan W. Webmaster Food & Beverages Used the software for: 2+ years ### "Thundertix Review" September 22, 2023 5.0 It has been great; fast, reliable, and responsive Pros Thundertix is easy to use and is extremely reliable. Our members are all seniors and many are computer illiterate. Thundertix makes signing up for events seemless. Cons No telephone support that I am aware of. Review Source LS Lisa S. Talent Buyer Music Used the software for: 2+ years ### "Thundertix Is a Really Good Software for our purpose" February 26, 2021 5.0 Overall I am happy with Thundertix and the process to use the software. Pros I think that Thundertix is easy to use once you get the hang of it. They have very good customer service. I like the fact that you can suggest new features Cons I think that sometimes when I send in a support request it is hard to get across my explanation of what the issue is. But eventually it gets worked out. We now have phone support but have not used it yet. Maybe that is a better way to get something figured out. Review Source Response from Thunder Data Systems March 10, 2022 Yep, Lisa, we accept any idea and allow our entire user group to vote. I can't think of a more democratic way to request new features. Did you know we offer one-on-one training via Zoom? That might be just the ticket for you when you find yourself stumped! SS Shelby S. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "ThunderTix is amazing" September 15, 2016 5.0 Southern Arizona Arts & Cultural Alliance switched to ThunderTix for all ticket sales several years ago and its improved our ability to manage all facets of ticking for our events. As a non-profit, the bottom-line is also always a consideration and we find that ThunderTix is the most affordable ticketing service that gives the most bang-for-your-buck on the market. Pros The reporting features are a must have for us, especially for the ticket-holder list the day-of an event. We also utilize the plugins like Constant Contact which helps reduce time spent entering emails of attendees on the back-end before sending out a mass email. The ease of editing an event is also appreciated. Cons It takes quite awhile to populate/generate a report when you want to export sometimes. Review Source Response from Thunder Data Systems March 21, 2023 My chest is puffed up just a little bit today after reading your comments, Shelby. I appreciate your feedback on how you are making use of our integrations and automation. We love a good timesaver as much as anyone! I'd love to hear some details on the report generation. If there's room for improvement, we'd like to take that task on! NS Nina S. Audience Relations Manager Used the software for: 2+ years ### "I really enjoy working with Thundertix. It is a very user-friendly program." April 19, 2018 5.0 Pros The ease of use of creating events and how easy it is to apply the program to our website. I also enjoy the incredibly fast response from their customer service. There is also a Request a Feature page and you can ad your request or problem to it and vote for others that have already been submitted. The Thundertix team works on the requests in order of votes or sometimes fixes a glitch right away. The newest feature I got really excited about is the shopping cart, which gives patrons the option to purchase several events in one transaction. Cons That I can't get into an attempted order by a customer who made a mistake (in real time). I have to wait until the remaining checkout time has passed instead of being able to cancel the transaction for them and to start over. Review Source WE Will E. Box Office Manager & Patron Liaison Entertainment Used the software for: Less than 6 months ### "Can’t complain" March 19, 2023 5.0 9.9/10 Pros Ease of use. Was able to learn the software in just a few minutes, tho I can think of ways to make the UI even more simple. Cons 10 min limit on orders. It’s not much of an issue for me, but I’ve heard some complain. Review Source Response from Thunder Data Systems March 21, 2023 You have ideas to make the UI even simpler!? Your feedback is everything to us, and it is the reason we've become the easiest-to-use professional platform available! Please submit your ideas on either our feature request forum, or share your thoughts on a support request. After all, it's March Madness, and we are completing as many feature requests as possible, so your timing is perfect! Thanks for a 5 star review! WK Wendy K. Event Support manager Entertainment Used the software for: 2+ years ### "Great product for our ticketing needs!" November 16, 2018 5.0 Thundertix has provided us with the tools we need to make purchasing tickets to our events all over the country as user friendly as possible. The added benefits like automated email reminders, product sales, waitlists and email marketing options have all had a positive impact on our customers and our sales. Pros We really like that is is user friendly for the customer, our reps and our users. The support is beyond excellent anytime a question or concern pops up. We get prompt and helpful answers. Cons The issue we run into sometimes is when there is an update, there can be an unforeseen effect on other areas of the software that will need a fix. Review Source Response from Thunder Data Systems March 12, 2022 Wendy, with your thousands of users, you sure have put us to the test, and it seems we've met the mark. We're made changes to dramatically reduce any interruptions, so hopefully that's been evident to you. Thank you for a great review! LS Lee S. Chairman- Performance Center Lights & Sound Entertainment Used the software for: 6-12 months ### "Administrator " January 4, 2023 5.0 Pros Ease of use for our residents with a high percentage of older users Cons Finding new feature that will help us utilize more of the features that are available. Review Source Response from Thunder Data Systems February 1, 2023 Thanks for the kudos on our ease of use. In reality, a huge percentage of our clients' patrons are coming in fresh off the pickleball court. We want them to spend their mental energy on the finer points of the game and not on how they navigate the ticket purchase! Now to your goals, why not connect with our first class customer team, so we can help you make the most of our comprehensive system? We'd love to help! KH Katie H. Social Media Manager Entertainment Used the software for: 2+ years ### "Best Bang for your Buck! " August 13, 2018 5.0 We are able to offer fair ticket mark-up costs to our customers compared to other ticketing platforms which charge way to much for their services. Pros We love the price partnered with all the incredible features. Also, Thundertix is ALWAYS working to improve and is ALWAYS adding new and exciting features based on their customers requests. Their customer service is also amazing! Cons I wish that there was more of a variety of email softwares that ThunderTix software could automatically import to. Review Source Response from Thunder Data Systems October 18, 2018 Hello Katie, First, thank you for the great review. I hope we continue to exceed your expectations. We are eager to improve our integrations. Were you aware that you can add your ideas as a feature request? We create many fantastic features as a direct result of those requests, so please take a moment to add your idea and the specific integration you'd like. JW Jennifer W. Paranormal tour guide Entertainment Used the software for: 6-12 months ### "Thundertix review by Jen " March 15, 2023 5.0 Pros Ticketing has never been easier. Customers tell us the process is simple and straightforward. Presented very well. Cons Thundertix is not properly equipped for merchandise sales. Review Source Response from Thunder Data Systems March 21, 2023 I was all smiles reading your review, Jen, then I hit a speed bump when I read we fell short on merchandise sales. Do you have a moment to chat? Please give us the opportunity to be perfect for you by submitting a support request for us to reach out. Let's put our minds together and see how we improve! IH Ina H. Vice President Non-Profit Organization Management Used the software for: 1-2 years ### "Love working with Thundertix" July 24, 2019 5.0 Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful. Pros The software is really easy to set up and has gotten us to think about our event in other ways to include other features. The customer support is very helpful, timely, patient and friendly. Cons Our event isn't a concert, but a dinner dance gala, so the inability to sell tables and get tickets for all the seats sold (i.e. a table of 10 meant that we had to generate 9 extra tickets) was frustrating. Reason for choosing ThunderTix Ease of use, client review, cost. Review Source Response from Thunder Data Systems March 11, 2022 Ina, we heard you, and we made things better! Our beautiful seat maps now can address everything from box seats at a sporting event to tables at a gala. If we haven't updated your reserved seating chart, please connect with our team for a free upgrade. I know you'll love the results. And we get so many wonderful comments about customer service, one might think the folks in that department tire of hearing it. They don't! They kind of view themselves at the lynchpins of our organization -- though engineering may beg to differ. While they debate who's better, I'll simply say, "Thank you!" JD Jennifer D. Executive Artistic Director Performing Arts Used the software for: I used a free trial ### "So Far, so good! " June 6, 2020 5.0 The service we used for years went out of business and we had to find a new one fast. WE are really small, but we need a database for our patrons and a ticketing service. We did the free trial and found it user friendly and with everything we need (and more) for an affordable price. All through the process, from the initial question we asked, through loading in our info and signing up, the customer service has been excellent, and I appreciated the chance to explore it on my own before deciding, instead of just being forced to listen to a sales pitch about it. Pros It seems very user friendly and has a lot of features for the price. Customer service is excellent. Cons Nothing so far. Everything has been better than what we had before. Review Source Response from Thunder Data Systems March 12, 2022 When any service is disrupted, it can feel so chaotic that it's nice to have a team you can rely on. So, Jennifer, I'm glad our staff here were able to help you through the stress. One way we reduce stress is to let you take a live test drive of our software with real human support if you need it. I'm thrilled to hear everything has met (and hopefully exceeded) your expectations. Thank you for sharing your wonderful review! PF Patricia F. Operations Director Performing Arts Used the software for: 2+ years ### "Easy to use and Navigate" December 5, 2022 5.0 Pros I don't have a lot of experience with other ticketing products of this kind, BUT every time I don't understand something or need help navigating, the help desk is right there! It takes them literally only a few minutes to get back to me when I submit a question and then they help me through the whole process. I strongly believe, if a company has a good help desk, the product will shine. And Thundertix has the best support team I've ever encountered and I've worked with hundreds of help desks though my many years. Cons I really dont have any complaints or concerns about this product. Review Source Response from Thunder Data Systems December 10, 2022 Patricia, you and I are like-minded souls. I also believe that a good support desk is \*everything\*. But what really warmed my heart was reading that our team was "the best support team I've ever encountered." I don't know if you realize how meaningful it is for our team to read those words. So, to you from us this holiday season, a warm and hearty thank you. CS Chris S. Treasurer Performing Arts Used the software for: 6-12 months ### "Raymond Playhouse Society" April 28, 2022 4.0 Pretty much excellent. All issues were dealt with in a timely manner and they really helped us out when we had to cancel shows due to COVID. Pros Very easy to use once you get the hang of it. Customer support was outstanding and extremely helpful. Cons We had issues with refunds and blocking seats. Reason for choosing ThunderTix Ease of Use Review Source Response from Thunder Data Systems May 25, 2022 Normally, Chris, I love to comment on the positive, but this time, I want to focus on the issues you experienced. Would you please let us know what happened with refunds or seat blocking? We try to jump on errors or problems immediately, and if we erred, I want to remedy that. Will you contact us? On the flip side, I'm glad you've found our customer support to be outstanding! Please connect with us, so we can continue to demonstrate our customer commitment! JP John P. Customer Service Manager Entertainment Used the software for: 1-2 years ### "Great interface and customer service" February 8, 2023 5.0 Pros The interface is easy to navigate and customizing your events is simple and effective. Cons Tracking individual redemptions of coupons takes multiple steps. Review Source Response from Thunder Data Systems March 21, 2023 John, we appreciate your 10 out of 10 review, and it sounds like the little details of our platform have paid off in ease of use. On the other hand, it appears we have some more work to do on tracking redemptions. Would you be available for a chat? I'd welcome your feedback and the chance to improve! Please submit a support request, so we can set up a time to talk with one of our customer service reps. DB Don B. owner E-Learning Used the software for: Less than 6 months ### "Excellent Software for event management" July 5, 2019 5.0 I compared several event management programs and sites. Thundertix is hands down the easiest to use. They give you the most value for your dollar. Pros The site is easy to use with great video tutorials. I have called a few times with things I didn't understand. The support I have received has been excellent and I had a resolution immediately. I had events scheduled and ticketing operational within minutes. Cons I had a few minor issues with trying to integrate my shopping cart software with the site. I had to call support and they resolved the issue within seconds. Alternatives considered [Brown Paper Tickets](https://www.capterra.com/p/127715/Brown-Paper-Tickets/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing ThunderTix Best value for the best price Review Source Response from Thunder Data Systems March 12, 2022 You said, Don, that "ThunderTix is hands down the easiest to use." I'll say that I'm humbled by that statement given we have a lot of competition. We strive to do two things: build easy-to-use software that's perfect for volunteers and non-tech savvy patrons, and then back it up with fantastic support. It sounds like we've achieved both of those goals with you. Thank you for a glowing review!