# Page 5 | ThunderTix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ThunderTix the right Ticketing solution for you? Explore 272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/47852/ThunderTix/reviews --- ThunderTix 4.8 (272) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 5 - Reviews of ThunderTix ## Showing most helpful reviews Showing 101-125 of 272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Creative Content Developer Used the software for: 2+ years ### "ThunderTix makes my job as a tour guide a lot easier, on the administration side of things. " April 19, 2018 5.0 It makes ticketing easy and checking in guests on a device gives us a more professional appearance. Pros I can quickly see my entire season at a glance and quickly check in my guests as they arrive. It has been a great step in moving towards a paperless ticketing system. Cons Our only issue has been when we are trying to check guests in on two devices, we have to stop to refresh to sync the list. Review Source BB Brian B. Box Office Manager Used the software for: ### "Awesome software, exceptional customer service, great price - The complete Package!" March 4, 2011 5.0 I along with the rest of our board would highly recommend Thundertix to any organization looking for a simple, easy to use ticketing site that allows you to take control and save your patrons money and save yourself time. They are always improving their site and introduce new features, many of which come at no addtional cost, for their customers. They are extremely responsive to any questions, concerns or any unlikely problems you might encounter. They really are the best. Pros Since joining our organization several years ago, my first priority was to implement an automated ticketing system. I tested several vendors. We wanted to control what our patrons paid (if anything) to purchase tickets. So many vendor's pass on these high costs to the patrons to pay for the service. But Thundertix allows us to set the costs we might choose to pass on to our patrons. Not to mention that the cost of implementation was very reasonable and almost painless. They worked with us to customize and integrate their site to maintain the same look and feel of ours. Most of our patrons have no idea they're even on a third party site when buying tickets. Now they're taking things to the next level and integrating even more tools into their system that people use every day (i.e. Facebook, Twitter, Yelp, YouTube and MySpace). They're always working to enhance their system. Their response to issues is like lightening. So the thunderbolt logo is very appropriate. Cons I honestly cannot think of any cons. And that is something you don't hear every day. Review Source JC Joanna C. Director of Finance Non-Profit Organization Management Used the software for: 2+ years ### "Exceeds our needs" April 17, 2022 5.0 HCCC has been with Thundertix for several years. I appreciate the customer service and tech support. I also find the reporting features easy to use. Pros I appreciate the advanced and at-the-door reserved seating, easy-print guest lists for ushers, integration with MailChimp, the no-fee Braintree gateway and the post-event email survey. Cons Thundertix exceeds our needs. I have not yet experienced a "con". Review Source Response from Thunder Data Systems May 25, 2022 Joanna, you warmed my heart today when I read your review! How could I not when I read, "Exceeds our needs" or that you "have not yet experienced a 'con'"? I feel like a proud parent! We have two teams competing over here for kudos -- engineering and customer success, and I plan on sharing that they both won today! Thank you for your 5-star review, Joanna! CY Craig Y. President Entertainment Used the software for: 2+ years ### "This our 6th year with THUNDERTIX, they have THE best ticketing software service around" August 26, 2017 5.0 It's friendly user interface for both vendor and customer, makes buying tickets easy to administer, even for casual internet users. HIGHLY RECOMMENDED Pros The interface is very customer friendly, is graphical, and easy to set up. Customer Service is quick, personable and very helpful. THUNDERTIX doesn't stand on its laurels, and each year a new addition, refinement, and addition to make our lives easier. As a 501C3 Organization with one event that funds our entire year's budget, we simply cannot have a problem. THUNDERTIX COMES THROUGH FOR US, YEAR AFTER YEAR. Cons Initial set up fee to integrate our theater venue into the software was a bit expensive, but amortized over a period of years, it's been a worthwhile investment. Review Source Response from Thunder Data Systems August 28, 2017 Over the years, we have been able to streamline our processes around account creation. Today, organizations that run general admission events are able to get started with no setup fees! For reserved seating, we have a nominal one-time setup fee just to cover the time it takes to build the venue seating diagram and seats. HG Hilary G. Events Manager Sports Used the software for: 2+ years ### "Easy to setup and use. " March 21, 2023 4.0 Pros It's very easy to setup, customize and implement ticket sales. It's also easy to make changes to tickets that have already been purchased. I also like the ease of accessing purchased ticket holder information. Cons The file size for uploading an image seemed too small for what I wanted to use. Review Source Response from Thunder Data Systems March 23, 2023 Thank you for sharing your thoughts, Hilary, as we'd love to improve our platform for you. Would you mind opening a support request, so we can learn more about the image size and how we can enlarge it for you? I'm glad to read that you find everything easy-to-use (a hallmark of ThunderTix), but let's get that image improvement for you! Thanks for a 9 out of 10 rating! MW Mona W. artistic director Entertainment Used the software for: 6-12 months ### "We love ThunderTix" January 12, 2023 5.0 Pros The customer service is outstanding. We usually hear back within moments if we have a question. Cons Various difficulties that I address directly with the responsive staff Review Source Response from Thunder Data Systems February 1, 2023 And Mona, we love you! I'm always pleased as punch when I read great things about our team, so thank you. However, my eyes are focused on the word "difficulties". Would you please share with us more about the challenges you are having, so we can assist? Please know we appreciate your 10/10 review! KR Kathy R. Administrative Assistant Religious Institutions Used the software for: ### "Support is primarily available through email or forums. It's difficult to speak to a person." April 23, 2018 4.0 I'm not sure that we did. I do know that I'd want to try it again now that we understand it more and see if we can make it fit our needs in other areas. After that, I'll decide if I'd be willing to recommend it. Pros It integrates nicely with credit card payments and was easy to set up on that front. It was VERY easy to scan tickets with the app as well. Cons It's not as intuitive. Finding out where to click to sell tickets, to design tickets, how to make them look the way we needed them to look...it actually required note-taking that I could refer to because things weren't in the obvious places to look. But once that was learned, it became easy to make the software do what we needed. I feel like part of it might actually be the web design as opposed to the software...for example, there are two rows of tabs. The top row is supposed to be related to your account, and the second row to your specific event. It doesn't SAY that anywhere, and I think there are exceptions, but we had to figure it out. (Notice that I'm still not sure about that, and I've been the one primarily working on the event.) I feel like someone on the phone would have figured that out right away and told us and saved us a couple of hours of clicking, but finding a phone number is next to impossible. Email is responsive, though, so it's not like they leave you completely in the dark. It's just not convenient. Review Source JF Jennifer F. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Great product for our non-profit!" February 21, 2023 5.0 Pros We use ThunderTix for ticket sales to our one big fundraiser concert each year and it's easy to recreate the same event from year to year. We appreciate that we can reduce costs by going to the maintenance fee for the months we don't use the service. Cons The software is definitely for someone who is not afraid to start exploring....a person who was not used to using computers might find it a little intimidating. Review Source Response from Thunder Data Systems March 21, 2023 Hi Jennifer! I'm glad your fundraiser has found a home in ThunderTix. We do have a lot of bells and whistles, and if you would like a walk-through, we'd be happy to share some of the set-and-forget automations that make your job easier. This is especially helpful to annual fundraisers that aren't working in ThunderTix on a daily basis. Please reach out to our team, and let us know if we can help you make the most of our platform. See you next year! JT Jim T. Marketing and web designer Entertainment Used the software for: 2+ years ### "Best value around!" September 12, 2018 5.0 Thundertix has been very positive for our venue, our customers love the convenience and ease of use. I recommend them constantly to others in our industry. Pros Thundertix is easy to use, with great support only a phone call away if you need it. The software is continually improved based on the needs of clients. Cons Nothing to dislike! We have had zero complaints from our customers. Review Source Response from Thunder Data Systems March 12, 2022 "Nothing to dislike" is music to our ears! (Although hearing how we can improve always makes us better!) Thank you for your five star review, Jim, and for your kudos to our support team. VR Verified Reviewer Construction Used the software for: 6-12 months ### "ThunderTix is hands down the best online Ticketing software I have ever used!!! " December 4, 2015 5.0 I use ThunderTix as my online ticketing system for my annual events that do ~5,000+ in online transactions per event. I combine the online system with an Authorize.net gateway payment system. I have used 3 different online ticketing platforms in the past and NOTHING compares to the benefits of ThunderTix. You set it up and maintain it yourself, no waiting for your IT folks to do it for you (nor having to pay for their time), which also means you can change things on the fly as you need to, it integrates easily with Authorize.net (or other payment systems) and you get your money from sales in 1 day, and you just cannot beat their pricing!! And did I mention the excellent customer service? Not only is their online forum very helpful, but when I was in really dire need of real live help, I just emailed them and usually had an answer within a couple hours. All the way around, this software and this company are the BEST and I am so happy to have found them! Will be using this software from here on out! Pros Price Ease of Use Set up and Maintenance under my control Excellent and fast customer service Paid fast for sales Cons Reporting is a little on the light side and not custom Review Source KB KELLY B. Vice-President/Fundraising Fund-Raising Used the software for: 1-2 years ### "Great experience with ThunderTix!" February 1, 2019 5.0 Great system and terrific support team! Pros It was extremely reliable -- we needed a precise ticket sales start time, as well as a new wait list feature. The system worked brilliantly. It was very easy to navigate and manage all details, including the ticket format, the guest lists, and more. We look forward to working with ThunderTix on future events as well. Thank you! Cons I can't think of anything I liked least...We are in a unique situation in that our tickets sell out within minutes. The only concern was that the event showed up as sold out before it actually was sold out, because ticket purchasers had the tickets in their carts and there has to be a 10 minute hold time before releasing the tickets if they are not purchased. This is understandable. Review Source Response from Thunder Data Systems March 12, 2022 Yes, your events do sell out fast, don't they, Kelly! We're considering a change that might reduce the wait time for those seats "on hold", so stay tuned. We continue to make even greater improvements, so hopefully you'll seen that as you you return for your next slate of summer performances. Thanks for your terrific review! Jorge G. Assistant General Manager Used the software for: 1-2 years ### "Very easy to use, with most features clearly designed to be quickly understood or even deducted." April 26, 2018 5.0 Pros Functionality allows for quick reference of all transactions; the platform never seems to experience any technical difficulties; Support Team actively listens to and quickly implements suggestions for improvement; clients immediately receive their Tickets and Confirmations. Cons If anything, the lack of navigation from one feature to another without having to leave one area altogether. Review Source JR Jason R. Secretary Entertainment Used the software for: 2+ years ### "ThunderTix was an easy critical upgrade at a crucial time" March 17, 2022 5.0 We had a service provider go insane on us, demanding unbelievable payments in an almost extortionate setting. I researched the options, limited by our resources, and determined they were many of the things that aligned with our company and its mission statement: Regionally based, woman owned, technologically current. The entire conversion took only a few days. We were up and running with them in less that a week and have NEVER missed a single event. They have PERSONALLY reached out to us multiple times for feedback, concerns, and ideas. We have not been unhappy about a single thing technologically or as a customer. Pros It has been a very easy, extremely reliable tool that I can take completely for granted. Cons The price is competitive, but they are being forced to follow market costs. While the features expand, the price has to. We have not had need of the more advanced features, but a more advanced company/user would definitely benefit from them immediately. Review Source MG Mason G. Administrative Assistant Commercial Real Estate Used the software for: Less than 6 months ### "Great solution for our Venue" December 18, 2023 5.0 Pros Responsive customer service and easy to use box office software Cons They charge you to rearrange seating charts, and once they are made they cannot be changed Review Source CB Celeste B. Managing Director Performing Arts Used the software for: Less than 6 months ### "ThunderTix is user friendly" February 19, 2024 5.0 Pros Easy set up, fast customer response. I like the daily updates Cons Too many menu options, haven't had time to navigate all the options Review Source Kathie D. Artistic Director Performing Arts Used the software for: 1-2 years ### "Thundertix Review" July 24, 2018 4.0 For years we had general seating and people waiting in line to enter the theatre. Patrons would begin saving rows of seats causing much ill will and frustration. The reporting of ticket sales took much longer to calculate as well. Pros I love the fact that we were able to upload the image of our theatre and numbered seats for our patrons to choose seats. I love that we can include product sales like show posters or tshirts with the ticket purchase. It is very intuitive software. The reporting is AMAZING and we are able to get an accurate record of transactions immediately following the close of a production. Cons Nothing I can think of. It has been a great fit for us. Review Source Response from Thunder Data Systems October 18, 2018 Did we tell you that we love Oldham County Schools? Thanks for the wonderful feedback! KP Kimberly P. BOD and parent volunteer Entertainment Used the software for: 1-2 years ### "Not easy to navigate with a line waiting for you" July 30, 2018 4.0 Easy to buy tickets but not easy to work the ticket counter for assigned seating shows. Pros Easy to buy tickets and have them resent to you. Cons It is difficult to navigate quickly when each walk-up transaction is different...some want to know there seats/print tickets, others want to buy, others are buying for a different show. You have to go back so many screens to start all over. I wish there was more drop-down menu functions to navigate in less clicks. I wish you could see a seating chart at any point in time via pop-up vs having to leave your transaction when customer asks a seating question. Review Source Response from Thunder Data Systems October 18, 2018 Hello Kimberly, I'm sorry to hear that your experience is less than you expected. Let's see if we can turn that around! Did you know that at the conclusion of every order, there are "quick links" that allow you to repeat an order in a single click? Have you tried our Calendar interface available from the Event drop down menu? This is a very quick way of navigating different performances. Some of our busiest tours like to open event dates in a new window to keep the handy calendar ready to sell any performance quickly. I'm including my email address in this response, and I would welcome a conversation with you. sR sean R. Owner - Artistic Director Entertainment Used the software for: Less than 6 months ### "Great service and product for ticketing" September 25, 2023 5.0 Very Positive Pros I was impressed with the service I received from the start. I was emailed with helpful information, and called by their sales staff to help me get it up and running. Cons None so far. The product is meeting all of our needs. Review Source CL Carrie L. Office Manager Entertainment Used the software for: 2+ years ### "Thundertix is the way to go when using choosing a ticketing system!" March 31, 2017 5.0 We have been using Thundertix for our ticketing system for years now and I could not be more pleased with their service, prices and willingness to help us in any area that is needed. I work in the Corporate Office in Gruene and we use Thundertix for our ticketing system for Gruene Hall. As you can imagine Thundertix plays a vital role in our day to day tickets sales and we rest assured knowing they are always making sure everything is up and running and that if there is a problem that they are working to fix it as quick as possible. I 100% recommend Thundertix to all businesses in this line of work. You will not be disappointed! Pros I like how I can manage our shows so easily. Thundertix is continually adding new features that give us new capabilities in reporting, the way we view our shows and the way we manage our shows as a whole. Cons There isn't anything I would change at this point. Review Source MT Michael T. Owner Entertainment Used the software for: 1-2 years ### "Above Expectations " February 26, 2021 5.0 I am satisfied and happy overall Pros Easy to use and the customer service is very responsive Cons Changing the date. Have to move the expiration date first. Not really a issues just could be eliminated step Reason for choosing ThunderTix Was happy and felt like it was a good choice. Review Source Response from Thunder Data Systems March 10, 2022 Michael, you echo a consistent theme: we are dedicated to real human, responsive support. Thank you for being part of that consensus! GS Grant S. OWNER Music Used the software for: 2+ years ### "Works Wonderful!! We love using this site for our ticket sales! It is so easy to use and nice layout" April 19, 2018 5.0 Ease of knowing my event is listed and available to everyone and so easy to use by us and our customers! Pros The ease of use is amazing. It makes it so anyone can us the site, even if you do not know computers! Seeing ticket sales and recording and keeping track of them is not a hassle with your site! Cons The one thing I like least about the software is that it limits search results for sales to 365 days only. Review Source VR Verified Reviewer Venture Capital & Private Equity Used the software for: Less than 6 months ### "Life saver!" October 7, 2015 5.0 We were able to set up thundertix in one day and have our entire season up and running, with ticket sales connected to our payment platform instantly. We were taking orders within 24 hours of signing up with Thundertix. The online tutorials are clear and easy to follow. Their customer support is lightening fast in responding. I email them at any hour, even on the weekends, and they return my email extremely fast. There are many ticket platforms out there, and we researched many of them, and tested some of the more popular options. All in all, thundertix has been well worth the cost. We have had ZERO downtime in selling our tickets. Once they are live, the thundertix platform has performed flawlessly. Also, the scanning app they provide is top notch. very fast and snappy. and the hardware they offer is another feature that we have enjoyed: pre-tested hardware integration with clear tutorials and immediate customer support. Just another example of how we have found the costs of the software well worth the benefits to our business. Couldn't be happier with our decision. Pros simple setup easy payment setup fast and helpful customer support Cons costs more than some of the alternatives, but that's only relative to other alternatives that offer less. we have found the costs well worth it and have recouped all of the costs quickly given how stable the platform is and how easily it integrates into our sales channels. Review Source DH Dan H. President Used the software for: ### "Thundertix" March 27, 2012 5.0 I highly recommend Thundertix. It's been bullet-proof and we've never received a customer report of downtime. Allowing us to manage costs is crucial for us. We've had experience with Tix, which was also a solid system, but Thundertix is more flexible and saves us money. Pros We moved to Thundertix as a way to control our costs in June 2011. Since then, it has been an important key to our business. It streamlined the customer buying experience, it was easy to set up new agents so that we could, in effect, expand office hours, the reports are informative and easy to customize, and customer service has been excellent. The flat monthly rate model works very well for us. Cons Need some additional fields in the exported reports so that I can get a better feel for who my customers are, where they come from, how many order online as opposed to over the phone, how much I collect in fees, that sort of thing. Review Source Response from Thunder Data Systems August 17, 2012 Within 30 days of receiving your suggestions for reporting, we added the ability to search orders by sales agent, Facebook or at-home buyers. In addition, we included your ideas to create a more detailed report of the orders export file so that you could easily discern the day and time of sale. More recently, we've expanded the Orders Search feature to include the ability to search by the time of day. Thanks for your ideas! NG Natasha G. Events Cashier Hospitality Used the software for: Less than 6 months ### "ThunderTix Review" November 7, 2018 4.0 My overall experience with undertakes has been amazing! It has helped me sell tickets quickly and also engage with customers in being able to help their enquiries and their problems as we go through the information they have provided together over the phone or in person. Pros I like how the app is used easy to use in the sense of updating for both customers and business users, so there is a mutual communication on what we have to offer to them. Cons But there is not a description box of the event when you press manage instead you have to go into all of the settings to find the description of any event. If there was a Bloxwich had all the information for customers to read before they purchased the tickets e.g. what would be included at an event? What time the event would start? What things to bring? Review Source Response from Thunder Data Systems March 12, 2022 We revamped our entire site, Natasha, so hopefully the interface has enabled you to much more easily manage and edit your events. We'd love to hear your feedback! I'm glad your customers found it a breeze to use, as we've devoted quite a bit of time to an easy purchase process. Thanks for a great review! JH Jeffrey H. Reservation Manager Performing Arts Used the software for: 2+ years ### "Great experience, very simple interface" April 19, 2018 5.0 Easy to manager dinner theater software! Pros Simple to use! Updates are based on user input, and happen frequently. Customer service is personal, and responsive. Cost is great! Cons Very little not to like about Thundertix. Years ago there were several limitations, but as of now (April 2018) there is nothing we have on our wish list. Review Source