--- title: "UKG Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UKG Pro Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/480/UKG-Pro/" page_type: "product" language: "en" --- # UKG Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UKG Pro ## What is UKG Pro? UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. ## What is UKG Pro used for? [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Time Clock](https://www.capterra.com/time-clock-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 728 user reviews Reviews sentiment Positive 84% Neutral 11% Negative 5% Pros & cons Streamlined HR process management Comprehensive work activity tracking Recurring technical and support problems High and increasing costs ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Direct Deposit Payroll / 2026 - Employee Engagement / 2026 - Human Resources / 2026 - Onboarding / 2026 - Performance Management System / 2026 - Talent Management / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UKG Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ukg.com/solutions&name=UKG Pro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UKG Pro 4.3 (728) VS. [4.9 (4,301)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (720) Ease Of Use 4.8 (4,301) Value For Money 4.1 (443) Value For Money 4.7 (3,951) Customer Service 4.0 (485) Customer Service 4.7 (4,052) ## UKG Pro alternatives Highest Rated [4.9 (4,851)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,908)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (3,068)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,964)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) ## FAQs about UKG Pro Overview ### What problems does UKG Pro solve? UKG Pro solves fragmented HR administration, manual paperwork, and poor visibility into employee data by centralizing payroll, benefits, PTO, timecards, recruiting, onboarding, and performance tracking. HR teams, payroll managers, supervisors, and employees benefit most by reducing HR tickets, speeding approvals, enabling self-service updates, and replacing spreadsheets with real-time records. Answer based on 249 reviews Overview ### Which roles and teams benefit most from UKG Pro? UKG Pro is most used by HR teams, payroll managers, finance leaders, and business managers who need to streamline employee records, recruiting, benefits, and pay processing. Executives use it for workforce visibility and reporting, while supervisors and project or department leads rely on it for time tracking, approvals, and staff management. Answer based on 719 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is UKG Pro built for? UKG Pro is built for enterprises first, with 40% of reviewers from enterprise companies, and it most often serves Hospital & Health Care at 11%. It also has strong midsize adoption at 36%, plus small business use at 25%, with additional presence in Financial Services and Retail, each at 4%. Answer based on 727 reviews Features and Usability ### What are the key features of UKG Pro? UKG Pro includes core HR and payroll tools such as payroll management, employee self-service, employee profiles, and direct deposit, plus time tracking, timesheets, scheduling, and time off requests. Differentiating features include onboarding, applicant tracking, benefits management, and reporting/analytics, with security and access controls supporting workforce administration. Answer based on 253 reviews Integrations ### Which third-party tools and platforms does UKG Pro integrate with? UKG Pro integrates with Greenhouse, Microsoft 365, Slack, Equifax, Carta, Oracle PeopleSoft, Schoox, and SAP SuccessFactors. It also supports over 40 integrations from its catalog, including Achievers, Appcast, Benefitfocus Platform, CloudPay, GoodHire, HireRight, and Indeed for Employers across recruiting, payroll, and HR workflows. Answer based on 72 reviews Getting Started and Support ### How easy is it to onboard and train a team on UKG Pro? UKG Pro offers in-person training, live online sessions, webinars, videos, and documentation. Employees and managers often learn basic tasks quickly, while admins, HR, payroll, and reporting users usually need more time and ongoing guidance. Reviewers describe core navigation as approachable, but implementation, scheduling, and BI reporting as harder to master. Answer based on 78 reviews Getting Started and Support ### What customer support options does UKG Pro offer, and how do users rate the experience? UKG Pro offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as knowledgeable, helpful, and fairly quick, especially for routine issues, but many report inconsistent response times, frequent case escalations, changing contacts, and slower resolution for complex implementation or configuration problems. Answer based on 81 reviews Security ### How does UKG Pro handle data security and access control? UKG Pro uses admin-controlled permissions, tailored login access, verification codes sent by text, call, or email, and optional SSO or AD credential integration. Reviewers also mention session timeouts, long password requirements, and frequent password resets. Some users find repeated codes, login setup, mobile access, and role assignments cumbersome. Answer based on 105 reviews Payroll ### How well does UKG Pro handle payroll? UKG Pro handles payroll well for many HR and payroll teams by combining processing, tax information, time data, and employee records in one system. Many organizations find payroll reliable and easier to manage, though some users report a learning curve, occasional system lag, and inconsistent support when issues need deeper resolution. Answer based on 253 reviews ## Who uses UKG Pro? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined HR process management 88% positive reviews out of 42 Most reviewers describe HR management as simplifying HR tasks, supporting self-service, and improving workflow. Francois C. Directeur General, 51 - 200 employees. "The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management." Recurring technical and support problems 77% negative reviews out of 122 Most reviewers indicate bugs and issues cause login failures, data errors, slow support, and unreliable performance. Carrie P. Counselor, 51 - 200 employees. "Sometimes it seems to glitch and not detect when I am on site." Comprehensive work activity tracking 89% positive reviews out of 28 Most reviewers find tracking enables easy monitoring of time, PTO, pay, and HR tasks efficiently. Louise A. HR Manager, 1,001 - 5,000 employees. "Ability to add user defined fields helps HR track unique items." High and increasing costs 52% negative reviews out of 40 Some users say pricing involves expensive fees, costly changes, and contract terms that increase annual expenses. Centralized HR information access 96% positive reviews out of 25 Reviewers feel information management offers quick, organized access to all HR details in one location. Frequent, complex password resets 87% negative reviews out of 31 Most users report password reset requires frequent changes, difficult recovery, and often leads to lockouts. Nathan L. Maintenance tech, 501 - 1,000 employees. "My password expired went to make a new one and it doesn't recognize my current one which is needed to make a new one." ## Features AI summary Based on 17,833 Payroll reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**58%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) UKG Pro supports all three features reviewers rate most important: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses process payroll accurately, pay employees on time through direct deposit, and track payroll data with clear reporting, allowing teams to manage compensation more efficiently and maintain better financial oversight. Direct Deposit 4.8 (73) 78.08% of 73 reviewers that rated this feature as important or highly important With this capability, you can easily set up and manage direct deposit for employees, ensuring timely and accurate payments. Reviewers appreciate its reliability, simplicity, and the elimination of lost checks, though some mention it lags behind competitors in functionality. Payroll Reporting 4.5 (88) 73.86% of 88 reviewers that rated this feature as important or highly important UKG Pro offers a wide variety of customizable payroll reports that help you track labor costs, validate payroll, and meet audit needs. Reviewers appreciate the ease of generating reports, though some find the Business Intelligence system cumbersome and lacking training resources. Tax Compliance 4.3 (56) 76.79% of 56 reviewers that rated this feature as important or highly important Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors W-2 Preparation 4.6 (62) 82.26% of 62 reviewers that rated this feature as important or highly important Automatically create and distribute W-2/1099 tax forms to employees. Employee Database 4.0 (97) 75.26% of 97 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Payroll Management 4.4 (154) 77.27% of 154 reviewers that rated this feature as important or highly important This aspect helps you process payroll accurately and efficiently, supporting timely payments and easy adjustments. Reviewers indicate it is user-friendly, flexible, and reduces errors, but some mention occasional data reconciliation issues and labor-intensive tasks. UKG Pro 117 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - 401(k) Tracking: Track 401(k) participant contributions and employer match - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Benchmarking: Compare key metrics for the business against prominent players in the industry - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Management: Build, track, and maintain relationships with candidates - Career Development: Process of enhancing skills & experiences for continuous professional growth & advancement - Check Printing: Print paychecks issued to confirm payment of wages or salary - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Competency Management: Catalog, manage, and develop employee skill sets - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Data Visualization: Graphical representation of data - Direct Deposit: With this capability, you can easily set up and manage direct deposit for employees, ensuring timely and accurate payments. Reviewers appreciate its reliability, simplicity, and the elimination of lost checks, though some mention it lags behind competitors in functionality. - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Handbook: Create and share a new employee handbook with helpful information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Self Service: Gateway through which employees can access the system - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - FMLA Administration: Track employee time off under the family and medical leave act (FMLA) - For Accountants: Software specialized for accountants and accounting firms - For Cloud: Software that is accessible through the cloud with an active internet connection - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Internal HR: Designed to be used by internal recruiters or HR hiring managers - Interview Management: Create and track interviews with a reminder system - Job Description Management: Create, share, and manage the distribution of job descriptions/duties - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Job Requisition: Request a new hire, explain the need, and determine available budget - Labor Forecasting: Predict labor requirements based on past and present data/trends - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Learning Management: Organize and track educational activities - Leave Tracking: Manage and track employee attendance - Mobile Access: You gain the flexibility to manage timesheets, PTO, and clock in/out from anywhere using the mobile app. Reviewers appreciate its convenience and user-friendliness, though some note occasional navigation issues and differences from the desktop version. - Mobile App: Access the system via a mobile application - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-State: Pay employees in multiple states with correct tax deduction amounts in each - Negative Feedback Management: Identify, track, and respond to negative feedback - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Organizational Charting: Diagram that shows the structure of an organization and the relationships between parts - Orientation Workflow Management: Create orientation programs for new employees or students - Payroll Management: This aspect helps you process payroll accurately and efficiently, supporting timely payments and easy adjustments. Reviewers indicate it is user-friendly, flexible, and reduces errors, but some mention occasional data reconciliation issues and labor-intensive tasks. - Payroll Reporting: UKG Pro offers a wide variety of customizable payroll reports that help you track labor costs, validate payroll, and meet audit needs. Reviewers appreciate the ease of generating reports, though some find the Business Intelligence system cumbersome and lacking training resources. - Performance Appraisal: Evaluation process that provides feedback on an employee's job performance - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Reference Checking: Process used by hiring managers to get more information about a candidate by contacting previous employers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: It gives you robust reporting and analytics options, including customizable reports powered by Cognos BI. Some users say the variety is valuable for tracking KPIs, but others find report setup complex and wish for better training and easier navigation. - Resume Parsing: Automates the extraction and analysis of key information from resumes or CVs - Resume Search: Search through the software for stored resumes - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Service Content Curation: Assembling information about a topic of interest and building content paths without assistance from third parties - Shift Swapping: Managing and trading shift details between employees - Sick Leave Tracking: Track and manage sick leave time - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skills Tracking: Track employee skills, competencies, training & qualifications - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Talent Acquisition: Recruiting, tracking, and interviewing candidates and onboarding/training new employees - Talent Management: Integrate with Talent Managment software to better track learners progress and training sessions - Task Management: Create, manage and track all task activities and progression - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - W-2 Preparation: Automatically create and distribute W-2/1099 tax forms to employees. - Wage Garnishment: Automatically subtract garnishments from wages - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (718) 4.2 Based on 718 reviews ## Pricing Value for money 4.1 (443) ### Starting price Free trial not available Value for money 4.1 (443) 4.1 Based on 443 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[ Achievers](https://www.capterra.com/p/129232/Employee-Success-Platform/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ ICIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (485) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (485) 4.0 Based on 485 reviews ## User reviews Overall rating 4.3 Based on 728 reviews Filter by rating 5(366) 4(245) 3(80) 2(15) 1(22) Mentioned topic Sorted by most recent Marquita V. SALES MANAgER Alternative Dispute Resolution ### "UKG Pro: Heavy-Duty Payroll, High-Maintenance Tech" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2026 An overall assessment of UKG Pro reveals a powerhouse payroll engine that delivers flawless compliance but sacrifices modern user harmony \[G2, TrustRadius\]. It functions as a deeply dependable compliance system for complex operations, though it requires significant technical expertise to manage daily Pros I have been really impressed with the Financial Wellness tools, specifically the ability to provide employees with earned wage access. It empowers our staff by allowing them to pull a portion of their pay ahead of regular cycles, which has been a great benefit for their financial flexibility. Cons Obtaining prompt technical resolutions is challenging due to UKG's ongoing changes in account management assignments. This inconsistency hinders effective support and resolution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW India W. Cota Health, Wellness and Fitness ### "Good system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2026 Super easy to use. I wouldn’t change anything about the mechanism. I would only change the display. Everything else was perfect. Pros Very easy to use and understand. I had no issue finding anything. Also if I needed help, the help button was accessible. Cons Honestly, the color scheme of it, and just the overall generic feeling. Personally, I just like things that are a little more vibrant. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Swaminathan S. HR Assistant Hospitality ### "UKG Pro..." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 18, 2026 UKG Pro is a reliable and feature-rich HCM platform that effectively supports HR, payroll, talent acquisition, and workforce management needs. Its robust functionality and integration capabilities make it a valuable solution for organizations of various sizes. While there is a learning curve for some advanced features, the platform delivers strong operational efficiency and employee management capabilities once fully implemented. Pros Comprehensive HR and workforce management platform with strong payroll, recruiting, employee self-service, reporting, and time-tracking capabilities. The integration of multiple HR functions into a single system improves efficiency and reduces administrative work. Cons Some areas of the platform can be complex for new users, and certain reports or customizations may require additional training or administrative expertise. System updates occasionally introduce workflow changes that require adjustment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sahil M. Manufacturing Supervisor Pharmaceuticals ### "User-Friendly HR Platform with Strong Payroll and Employee Management Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2026 My overall experience with UKG Pro has been positive. The platform effectively centralizes HR, payroll, talent management, and employee self-service functions into a single system. It improves efficiency, enhances communication, and provides employees with convenient access to their information. The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations. Pros UKG Pro offers a comprehensive and user-friendly HR and payroll platform that streamlines employee management, benefits administration, time tracking, and reporting. The interface is intuitive, making it easy for employees and administrators to access information and complete tasks efficiently. The candidate and onboarding processes are well organized, improving the overall hiring experience. Communication tools and self-service features reduce administrative workload, while robust reporting capabilities provide valuable workforce insights. Customer support is generally responsive and knowledgeable, and the platform delivers strong value for money for organizations seeking an all-in-one HCM solution. Cons Some advanced reporting and configuration features have a learning curve and may require additional training. System updates occasionally introduce minor bugs or changes that can impact workflows. Customer support response times can vary depending on issue complexity, and certain administrative functions may require multiple steps to complete. The mobile experience could also be improved for some HR and manager-specific tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 15, 2026 Hi Sahil, We greatly appreciate you taking the time to share your experience with UKG Pro! We're happy to hear that things have been positive on your end. RS Rosemary S. front desk Hospital & Health Care ### "Easy breezy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2026 My overall experience with this app I have to give 5 stars. I haven't had any issues with it at this time. Pros Very easy to clock in and out. Requesting time off and viewing pto is a breeze. Commutation with the supervisor when requesting time is easily viewed. User access is very on point. Cons There is nothing i can say about this appt. It is very easy to use and so far it has been the easiest time card I have ever used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK MELISSA K. REGISTRAR Hospital & Health Care ### "AWESOME LOVE IT WORKS GREAT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 8, 2026 NEVER HAD A BAD EXPERIECE WITH IT. EASY TO USE .LOVE IT.I HOPE EVERY ONE HAS A GREAT EXPERIENCE WITH IT Pros ITS EASY TO USE..AND I LOVE HOW EASY IT IS TO UNDERSTAND AS WELL .IT DOES MAKE IT EASY TO CLOCK IN AND OUT. Cons IT GLITCHES SOME TIMES WHEN CLOCKING IN AND OUT ...BUT OTHER THEN THAT IT WORKS REALLY EASY .I LOVE USING IT Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2026 Thank you for your feedback! FL Felix L. Safety Coordinator Education Management ### "Safety Cordinator" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 June 5, 2026 Our experience with UKG Pro was mixed. The platform offered genuine strengths in ease of setup, organized reporting, and timely payroll processing. However, unresolved issues with vacation time accrual rollover — despite repeated escalations and a missed support deadline — ultimately undermined our trust in the system. After exhausting available support options without a satisfactory resolution, we made the difficult decision to terminate the contract. While UKG Pro has capable features, the gap between what was promised and what was delivered on the support side was a determining factor in our departure. Pros The timekeeping setup was straightforward and easy to implement, allowing our team to get up and running quickly with minimal disruption. Reporting and analytics were also a strong point — reports were well-organized and provided the visibility we needed to manage payroll and scheduling effectively. Additionally, the payroll processing was reliable and deadlines were consistently met on time. Cons The most significant frustration was with customer support. Vacation time rollover functionality did not work as promised, and despite assurances that the issue would be resolved by a committed deadline, the problem persisted well beyond that date. The lack of follow-through on a confirmed resolution was a serious concern that impacted our confidence in the platform's reliability and support team. Switched from [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) to have better features and more accuracy Alternatives considered [Indeed for Employers](https://www.capterra.com/p/161381/Indeed/) [ClearStar](https://www.capterra.com/p/235255/ClearStar/) Reasons for choosing UKG Pro Better features that would of been a big benefit for this area. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 8, 2026 Hi Felix, We’re sorry to hear about your experience and greatly appreciate you bringing this to our attention. We’d like the opportunity to learn more and see how we can help. Please contact us at feedback@ukg.com with additional details, and we will be happy to assist. JG Jesus G. Case Worker Mental Health Care ### "HR made easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 1, 2026 I used it for a while and it was very easy to use and made communication with HR very easy, the user interface was nice and friendly and made everything seem easy. Pros It makes easy to communicate between HR and the employees, handling things like hours or PTO is handled directly in the app and it makes it seem easy and not a hassle. Cons The phone support can take some time to get you, the email is a bit easier to get a hand of, but still takes some time to get some support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2026 Thank you for leaving a review! ES Ellie S. Senior Marketing Campaigns Lead Education Management ### "Still not great search" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 29, 2026 Pros The self-service portal is still my favorite feature here. I like the UX generally of this tool and I think it serves it's purpose Cons I would say the search features still haven't been updated in a way that makes them more useful to me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Leo L. AE Construction ### "Top security " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 25, 2026 My company used it to log in and work, we have our clients sensitive information in our data bases. Pros The security, I like how it is set up top of the line securely protected your private information and the data. Cons Two steps to log in, it can be a painin the bit waiting to get in when you are ub a virtue to log in and start work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2026 Thank you for leaving a review! [View all Reviews](https://www.capterra.com/p/480/UKG-Pro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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