--- title: "UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UKG Pro the right Payroll solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/480/UKG-Pro/reviews/" page_type: "reviews" language: "en" --- UKG Pro 4.3 (730) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of UKG Pro Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews SM Sahil M Manufacturing SupervisorPharmaceuticals, 501 - 1,000 employeesUsed the software for: More than 2 years. “The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations.“ June 13, 2026 BD Brittney D HRIS ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution).“ November 4, 2025 SS Swaminathan S HR AssistantHospitality, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Comprehensive HR and workforce management platform with strong payroll, recruiting, employee self-service, reporting, and time-tracking capabilities.“ June 18, 2026 Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “It sometimes zoom's in really large and it makes using the app difficult at times.“ April 20, 2026 Chris C Quality ManagerBuilding Materials, 51 - 200 employeesUsed the software for: 1-2 years. “Aside from payroll and time management, we've been able to utilize it for goal tracking, performance reviews and salary planning.“ March 30, 2026 DK Denise K Benefits ManagerConstruction, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The Content Management gadgets is unnecessarily complex.“ April 7, 2026 Marquita V SALES MANAgERAlternative Dispute Resolution, 10,001+ employeesUsed the software for: 1-2 years. “An overall assessment of UKG Pro reveals a powerhouse payroll engine that delivers flawless compliance but sacrifices modern user harmony \[G2, TrustRadius\].“ July 25, 2026 Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “Sometimes the app on a mobile device is not user friendly.“ April 20, 2026 ## Showing most helpful reviews Showing 1-25 of 730 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon B. Senior Vice President People and Culture Insurance Used the software for: 2+ years ### "Great HRIS overall" April 24, 2025 5.0 We have been a UKG client for 6 years and overall very satisfied overall with the product. The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our employee information. We pretty much utilize all modules and they work as needed. Pros UKG Pro does exactly what we need it to do. We really like that it has worked well for us as an "all in one" solution that handles HR, Payroll, Learning, Performance & Talent Management, Compensation, Recruitment & Onboarding etc... While there's no perfect "one size fits all" HRIS, UKG Pro checks a lot of the boxes for us and has been a great system to support our growth and scaling as a department over the last 6 years. Cons Ever since the merge between Ultimate and Kronos group, the service and support model has not been where I'd like to see it. Lot's of promises about focus in this area, but yet to see anything come to fruition. Some of the modules UX/UI need improvement and updating - can be a bit clunky. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing UKG Pro Overall product offering and capabilities as well as pricing. Review Source AG Alexandra G. PandC Associate Director Media Production Used the software for: 1-2 years ### "Inquirer review" April 21, 2026 5.0 Very good. The implementation process ran very smooth and very productive. We are very happy with our service, the only down size is the customer service team assigned to us, keeps changing often, and is a little difficult to escalate certain cases. Pros The accessibility is way better than other platform, more user friendly for hte employees. It works really well with our recruitment sites. Cons BI reporting is not very user friendly, and the customer service team is good, but in some cases the reponse takes too long Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro The integration was very simple, everything we needed in one product. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Our biggest complain was the customer service, we were not getting responses or a dedicated team Review Source Response from UKG April 22, 2026 Hi Alexandra, We appreciate the positive review! We're glad to hear that UKG has been very friendly for the employees of your organization. PK Patricia K. Senior HR Generalist Plastics Used the software for: 2+ years ### "Unreliable and difficult to navigate" April 2, 2026 2.0 Considering the high price of this product, we expected much better support. Speaking to a call center in India with employees that do not know solutions to specific issues is not a good solution. Pros Payroll Processing was seamless and uncomplicated. The onboarding process is also straight forward and seamless. Cons Communicating with ukg was a nightmare. The call center can't help you, it takes forever to find help or you won't ever receive any kind of support. Our business was left alone with too many issues. I'm sure the software itself isn't bad, but no one was willing to assist us in making it work for our business. The software was difficult to use and not user friendly. Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info. The missing support for tax setup and filing was a nightmare. The reporting feature was extremely difficult to navigate and reports had missing or incorrect info at times. Review Source Response from UKG April 6, 2026 Hi Patricia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com to determine how we can provide you with a solution. We would like to thank you for bringing this to our attention. SM Sahil M. Manufacturing Supervisor Pharmaceuticals Used the software for: 2+ years ### "User-Friendly HR Platform with Strong Payroll and Employee Management Features" June 13, 2026 5.0 My overall experience with UKG Pro has been positive. The platform effectively centralizes HR, payroll, talent management, and employee self-service functions into a single system. It improves efficiency, enhances communication, and provides employees with convenient access to their information. The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations. Pros UKG Pro offers a comprehensive and user-friendly HR and payroll platform that streamlines employee management, benefits administration, time tracking, and reporting. The interface is intuitive, making it easy for employees and administrators to access information and complete tasks efficiently. The candidate and onboarding processes are well organized, improving the overall hiring experience. Communication tools and self-service features reduce administrative workload, while robust reporting capabilities provide valuable workforce insights. Customer support is generally responsive and knowledgeable, and the platform delivers strong value for money for organizations seeking an all-in-one HCM solution. Cons Some advanced reporting and configuration features have a learning curve and may require additional training. System updates occasionally introduce minor bugs or changes that can impact workflows. Customer support response times can vary depending on issue complexity, and certain administrative functions may require multiple steps to complete. The mobile experience could also be improved for some HR and manager-specific tasks. Review Source Response from UKG June 15, 2026 Hi Sahil, We greatly appreciate you taking the time to share your experience with UKG Pro! We're happy to hear that things have been positive on your end. JJ Jessica J. Senior Director, People and Culture Staffing and Recruiting Used the software for: 1-2 years ### "Highly Recommend" April 21, 2026 4.0 It is one of the better systems on the market, highly customizable, easy to use, and UKG offers a good support system. We have been with the platform for two years, and have been happy with it. Just wish I had more time in the day to truly customize the platform more. Pros The platform is overall easy to use for both end users for both the app and web versions. I prefer UKG Pro over UKG Ready for general layout, navigation, and overall structure. UKG Pro also offers more customization when compared to top vendors (ADP, all of the Pays, etc.). The support team is also responsive in a timely manner. Cons The mobile app needs to be updated to include more features, for example, document acknowledgment. There are many end users who primarily use their mobile phones and will not use a computer; it is critical for the mobile app to provide all of the same options as the online version. Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro Ability to customize and cost were the driving factors. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed to leave a PEO and was looking for a system that could handle a complex business. Review Source Response from UKG April 22, 2026 Hi Jessica, Thank you for leaving a review! KN Keith N. Global HR Systems Manager Consumer Services Used the software for: 1-2 years ### "UKG Pro: Where HR Gets Better Every Release!" April 8, 2026 4.0 My overall experience with UKG Pro has been very positive. Its strong functionality, steady stream of innovation, and meaningful enhancements consistently improve our ability to support the business and deliver a better experience for employees. Pros UKG is not so complex that it requires third‑party vendors to help administer. When organizations are open to adjusting their processes, UKG Pro can streamline and enhance them, making it easier for HR to support the business effectively. Cons What I like least about UKG Pro is the way its modules connect. The integrations and APIs don’t always flow smoothly or quickly, which creates gaps in the end‑to‑end experience. Additionally, the look and feel varies from one module to another, and UKG needs to establish more consistency and uniformity across the entire platform. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Cost was a factor, as well as consolidation of multiple HRIS. Review Source Response from UKG April 10, 2026 Hi Keith, Thank you for leaving a review! We appreciate your feedback. BB Brian B. IT Project Manager Construction Used the software for: 2+ years ### "HCM for the long haul" April 14, 2026 4.0 They showed a real commitment to listening to us and helping us solve our problems. We are in perfect alignment with our new customer success team and look forward to years of partnership in supporting our workforce. Pros This solution has robust capabilities for our 2000 employee company. We have multiple union paygroups with different accruals and benefits packages and UKG Pro is able to handle them all. We have used it for 3 years and renewed. Cons We implemented during the time of the Kronos and Ultimate solution merger, so at times there were growing pains, both with the solution and with support. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) To handle another level or organizational complexity. Review Source Response from UKG April 16, 2026 Thank you for leaving a review. Your feedback is greatly appreciated. FW Felicia W. Payroll Consult Automotive Used the software for: 6-12 months ### "Modern Day Payroll Processing" April 8, 2026 4.0 During my 32 yrs. as a Payroll Professional I have worked with several Payroll processing systems, and UKG has made the switch over to cloud base feel almost seamless. Pros The ease of processing a payroll and the security in knowing that tax filings will be done correct and in a timely manor. Customer Service is top tier. You can expect communication via email or by phone almost instant. Cons The reporting could be more user friendly. There are many standard reports available for your use, however trying to build a custom report on your own is very complicated if not impossible. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) More cost efficient for the new Cloud base systems. Review Source Response from UKG April 13, 2026 Hi Felicia, Thank you for your positive review! We're glad to hear that UKG helps with your payroll and tax filings. BD Brittney D. HRIS Manager Hospital & Health Care Used the software for: 2+ years ### "Frustrated but Hopeful" November 4, 2025 4.0 Generally, I love the foundation of the product. I wish that the customer support was better and server issues weren't a concern. We have found a lot of work arounds for the process issues we have, so do wish more improvements could be made around the core system instead of other modules like Bryte AI. We've only been on UKG for 2 years, so am hoping to see more development in the future. We have received feedback that the user interface is great and employee friendly, so we're curious how the new user experience will change that. Pros I love Business Intelligence and the ability schedule reports and automatically import them through the Web Import Tool. Cons We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution). We also have 20+ companies, so moving employees between companies has been challenging process-wise, especially when employees are transferring back to a company they've already worked in before. We also have an issue with workflows overwriting each other, depending on which one was submitted first. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro Easier user interface and support structure Switched from [Numbers](https://www.capterra.com/p/170166/Numbers/) Mine wasn't listed - Cyborg. Did not have employee self-service, was not on the cloud, and was a very old system that was not getting updated nearly enough Review Source DK Denise K. Benefits Manager Construction Used the software for: 2+ years ### "Room for improvement" April 7, 2026 4.0 UKG works just fine. Compared to other HRSI systems that I have worked with, there are no pros that stand out. Pros The menus are easy to navigate. It is helpful to have a separate page for managers to post their resources. Cons the benefits admin piece is clunky. It is difficult to track correct benefit effective date when an employee changes coverage tiers. The reporting is overly complex to attempt to build a new report and pull in the correct fields. The Content Management gadgets is unnecessarily complex. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro I was not part of the decision to move forward with UKG Review Source Response from UKG April 10, 2026 Hi Denise, Thank you for leaving a review! AB Aarti B. HRIS Manager Supermarkets Used the software for: 2+ years ### "UKG review" April 21, 2026 5.0 Overall experience has been good. I have used UKG since 2019 and it has done more than the previous systems I have used. Pros I like the web import tool and platform configuration functionality. It allows us to setup mapping or hide fields that certain users do not need to see or edit. Cons I wouldn’t say I like it the least but I have the least experience using the mobile app as an administrator. Review Source Response from UKG April 22, 2026 Hi Aarti, Thank you for your review! We appreciate your feedback. Jeremy V. Field Supervisor of Inspections Construction Used the software for: 2+ years ### "Pros and cons of UKG" April 20, 2026 5.0 I have had very minimal issues and have enjoyed this program for all my time keeping and tax information records. Pros It does an excellent job at keeping a database of time cards and as well as keeps track of all the taxes and W2's for each employee. Cons Sometimes the app on a mobile device is not user friendly. It sometimes zoom's in really large and it makes using the app difficult at times. Review Source FC Francois C. Directeur General Construction Used the software for: 2+ years ### "My experience with UKG Pro." February 15, 2026 4.0 UKG Pro has a user-friendly interface that makes general implementation easy. It has helpful tools such as automatic time capture, online time tracking, reporting and analytics. Pros The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management. The software also allows real-time applicants tracking and all candidate management processes. Cons Delayed alerts and notifications and poor customer support services are the major issues negatively affecting implementation of the software. Review Source Response from UKG February 23, 2026 Hi Francois, thank you for your feedback! We appreciate you highlighting the benefits of UKG for your HR processes. JB Jenna B. Manager Hospitality Used the software for: 1-2 years ### "Highly Recommend Using!" February 23, 2026 4.0 Loved using ultipro versus using workday now. Honestly wish the company would go back to using it... as well as using ukg workforce for clocking in & out. Pros Very easy to navigate between profiles, data entry for new hires as well as accessing compensation and tax information. Cons accessing on computer was simpler and easy versus using the app at times, for some reason the server would crash or not retain login info. Review Source Response from UKG February 25, 2026 Hi Jenna, Thank you for taking the time to leave a review. We are pleased to hear that it is easy to navigate between profiles and handle tasks such as data entry and compensation. VR Verified Reviewer physician Hospital & Health Care Used the software for: 6-12 months ### "UKG mixed feelings " August 30, 2025 4.0 Once logged in, it was fine, but the logging in process was always something I struggled with, even with continued use. Pros It was the most secure payroll I have ever used with the many different companies I have worked for. There was a tutorial on how to use it and then it was a bit user friendly after getting the hang of it. I am not sure of the cost, but you could see everything on one interface including hours. Cons It was more cumbersome than other apps I have used. It took some getting used to and you need more than a login name and password, you need company info as well as an identifier. Review Source SP Sergio P. CNA Hospital & Health Care Used the software for: 1-2 years ### "Straightforward Scheduling " February 25, 2026 5.0 Overall, the app is easy to use and does what it needs to do without much confusion or bulk. It’s straightforward and an effective scheduling solution for an organization of any size. Pros UKG is easy to use, and the app integrates well with the desktop version. It is simple to use as an employee, and has powerful tools for management. It is an all in one solution for pay, time card, and scheduling. Cons The breakdown of the hours on the time card can be confusing, but that is more a function of my organization’s convoluted differential rates. Review Source VR Verified Reviewer Loan Servicing Specialist Financial Services Used the software for: 1-2 years ### "Overall Great Expereince " January 20, 2026 5.0 UKG Pro is a reliable HR platform. The interface is user-friendly, and it makes tracking employee information and payroll straightforward. Pros What I like most is how it saves time by automating tasks like payroll and time tracking. Additionally, it is easy to use and makes managing HR tasks much simpler. Cons Some menus and options are hard to find and could be more user-friendly. Overall it works well, but small improvements in speed and navigation would help. Review Source LC Lukas C. Marketing manager Construction Used the software for: 1-2 years ### "UKG Pro Review" January 15, 2026 4.0 Satisfactory! It is a great app easy for me to track my teams clock ins and clock outs I would definitely recommend. Pros I love that it is sleek and easy to use easy to read and navigate it has great functionality and the gio lock is a fantastic feature. Cons Sometimes it crashes and it can have issues even singing into the application but for the most part that is a rare occurrence. Review Source LC Louis C. Assistant Manager Security and Investigations Used the software for: 1-2 years ### "UKG Pro: Clock in for review.." January 9, 2026 4.0 Overall it has helped both leaders and staff manage their time cards as well as time off efficiently Pros The ease of being able to punch in and out from your cell phone. I also like the different features offered to help keep information secure Cons Small screen can make correcting and editing time cards is difficult at times when utilizing the phone app. Review Source MM Marty M. Senior Leadership Logistics and Supply Chain Used the software for: 1-2 years ### "UKG Pro Experience " April 24, 2025 5.0 My overall experience with UKG Pro was very positive. It’s a reliable, comprehensive platform that made HR and payroll processes more efficient. I appreciated how it centralized employee information and offered useful self-service features, which saved time and improved accuracy across the board. Pros What I liked most about UKG Pro was how it streamlined complex HR and payroll tasks into a single, user-friendly platform. The self-service features empowered employees, while the robust reporting and analytics tools gave managers real-time insights for better decision-making. It made everyday processes more efficient. Cons While UKG Pro is a powerful system, some tasks weren’t very intuitive for end users and often required admin support or reaching out to customer service. Review Source ZC Zuleika C. Gas Inspections Construction Used the software for: 1-2 years ### "UKG review " August 9, 2025 5.0 My overall experience is satisfying, helpful and informal. I enjoy using UKG pro. Thank you for the good software we have Pros I like how UKG Pro is very informal everything that needed is on the website such as pay stubs, W2s, bereavement forms, goals upload, volunteer pto , hand book, etc Cons So far there’s nothing I have to say bad about it. I actually love it. Theres no bad reviews I have or anything negative to say about the software. Review Source KB Kathleen B. Patient Services Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Software!" May 7, 2025 5.0 Pros It is really easy to clock in and out of work, as well as see pay stubs and documents. Cons Sometimes it is a little hard to find things or it lags when taking my punch and it ends up clocking me in a minute later after I originally pressed it but they do make it easy to correct any incorrect punches. Review Source AR Ajshanique R. Eligibility Screening Services Rep. Hospital & Health Care Used the software for: 1-2 years ### "My UKG Review" July 17, 2025 5.0 Overall UKG has been very easy for me to use and navigate through. And I have no issues with using it. Pros UKG is similar to ADP. Its shows me my timecard, my PTO/SICK TIME bank and my work schedule. I like using UKG. Cons The only thing that I am unable to see in UKG is my pay and paystubs. I have to use a separate portal for that, but It would be nice to use UKG for all my needs. Review Source MK Max K. Case Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Streamlined Time Management" April 26, 2025 5.0 Its excellent software with some of the most features I've ever used. My boss can approve my vacation requests remotely, and I can access all my important employee data. Pros What I like most about UKG Pro is the fact that it streamlines my schedule, timecard, and vacation time along with important employee details. Cons I work in social services so my work environment can be semi volatile, causing me to be away from my desk frequently. The punch card is so accurate sometimes its hard to match up my punches. Review Source FK Fatema K. Analyst Financial Services Used the software for: 2+ years ### "Efficient and effective" April 21, 2025 5.0 It has been very easy to use and I can see all my personnel data including profile. Changing and updating details is also straightforward. Overall the experience has been awesome! Pros The best aspect of UKG Pro is its comprehensive and user-friendly interface, which integrates HR, payroll, and workforce management into a single platform, streamlining processes and improving efficiency. Cons Date filter while looking for forms to fill in. This sometimes does not work as expected but if you select 'show all', it brings all the reviews that you have had over time. 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