--- title: "UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UKG Pro the right Payroll solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/480/UKG-Pro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- UKG Pro 4.3 (732) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of UKG Pro Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews SM Sahil M Manufacturing SupervisorPharmaceuticals, 501 - 1,000 employeesUsed the software for: More than 2 years. “The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations.“ June 13, 2026 BD Brittney D HRIS ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution).“ November 4, 2025 SS Swaminathan S HR AssistantHospitality, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Comprehensive HR and workforce management platform with strong payroll, recruiting, employee self-service, reporting, and time-tracking capabilities.“ June 18, 2026 Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “It sometimes zoom's in really large and it makes using the app difficult at times.“ April 20, 2026 Chris C Quality ManagerBuilding Materials, 51 - 200 employeesUsed the software for: 1-2 years. “Aside from payroll and time management, we've been able to utilize it for goal tracking, performance reviews and salary planning.“ March 30, 2026 DK Denise K Benefits ManagerConstruction, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The Content Management gadgets is unnecessarily complex.“ April 7, 2026 Marquita V SALES MANAgERAlternative Dispute Resolution, 10,001+ employeesUsed the software for: 1-2 years. “An overall assessment of UKG Pro reveals a powerhouse payroll engine that delivers flawless compliance but sacrifices modern user harmony \[G2, TrustRadius\].“ July 25, 2026 Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “Sometimes the app on a mobile device is not user friendly.“ April 20, 2026 ## Showing most helpful reviews Showing 1-25 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon B. Senior Vice President People and Culture Insurance Used the software for: 2+ years ### "Great HRIS overall" April 24, 2025 5.0 We have been a UKG client for 6 years and overall very satisfied overall with the product. The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our employee information. We pretty much utilize all modules and they work as needed. Pros UKG Pro does exactly what we need it to do. We really like that it has worked well for us as an "all in one" solution that handles HR, Payroll, Learning, Performance & Talent Management, Compensation, Recruitment & Onboarding etc... While there's no perfect "one size fits all" HRIS, UKG Pro checks a lot of the boxes for us and has been a great system to support our growth and scaling as a department over the last 6 years. Cons Ever since the merge between Ultimate and Kronos group, the service and support model has not been where I'd like to see it. Lot's of promises about focus in this area, but yet to see anything come to fruition. Some of the modules UX/UI need improvement and updating - can be a bit clunky. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing UKG Pro Overall product offering and capabilities as well as pricing. Review Source JJ Jessica J. Senior Director, People and Culture Staffing and Recruiting Used the software for: 1-2 years ### "Highly Recommend" April 21, 2026 4.0 It is one of the better systems on the market, highly customizable, easy to use, and UKG offers a good support system. We have been with the platform for two years, and have been happy with it. Just wish I had more time in the day to truly customize the platform more. Pros The platform is overall easy to use for both end users for both the app and web versions. I prefer UKG Pro over UKG Ready for general layout, navigation, and overall structure. UKG Pro also offers more customization when compared to top vendors (ADP, all of the Pays, etc.). The support team is also responsive in a timely manner. Cons The mobile app needs to be updated to include more features, for example, document acknowledgment. There are many end users who primarily use their mobile phones and will not use a computer; it is critical for the mobile app to provide all of the same options as the online version. Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro Ability to customize and cost were the driving factors. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed to leave a PEO and was looking for a system that could handle a complex business. Review Source Response from UKG April 22, 2026 Hi Jessica, Thank you for leaving a review! PK Patricia K. Senior HR Generalist Plastics Used the software for: 2+ years ### "Unreliable and difficult to navigate" April 2, 2026 2.0 Considering the high price of this product, we expected much better support. Speaking to a call center in India with employees that do not know solutions to specific issues is not a good solution. Pros Payroll Processing was seamless and uncomplicated. The onboarding process is also straight forward and seamless. Cons Communicating with ukg was a nightmare. The call center can't help you, it takes forever to find help or you won't ever receive any kind of support. Our business was left alone with too many issues. I'm sure the software itself isn't bad, but no one was willing to assist us in making it work for our business. The software was difficult to use and not user friendly. Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info. The missing support for tax setup and filing was a nightmare. The reporting feature was extremely difficult to navigate and reports had missing or incorrect info at times. Review Source Response from UKG April 6, 2026 Hi Patricia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com to determine how we can provide you with a solution. We would like to thank you for bringing this to our attention. SM Sahil M. Manufacturing Supervisor Pharmaceuticals Used the software for: 2+ years ### "User-Friendly HR Platform with Strong Payroll and Employee Management Features" June 13, 2026 5.0 My overall experience with UKG Pro has been positive. The platform effectively centralizes HR, payroll, talent management, and employee self-service functions into a single system. It improves efficiency, enhances communication, and provides employees with convenient access to their information. The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations. Pros UKG Pro offers a comprehensive and user-friendly HR and payroll platform that streamlines employee management, benefits administration, time tracking, and reporting. The interface is intuitive, making it easy for employees and administrators to access information and complete tasks efficiently. The candidate and onboarding processes are well organized, improving the overall hiring experience. Communication tools and self-service features reduce administrative workload, while robust reporting capabilities provide valuable workforce insights. Customer support is generally responsive and knowledgeable, and the platform delivers strong value for money for organizations seeking an all-in-one HCM solution. Cons Some advanced reporting and configuration features have a learning curve and may require additional training. System updates occasionally introduce minor bugs or changes that can impact workflows. Customer support response times can vary depending on issue complexity, and certain administrative functions may require multiple steps to complete. The mobile experience could also be improved for some HR and manager-specific tasks. Review Source Response from UKG June 15, 2026 Hi Sahil, We greatly appreciate you taking the time to share your experience with UKG Pro! We're happy to hear that things have been positive on your end. BB Brian B. IT Project Manager Construction Used the software for: 2+ years ### "HCM for the long haul" April 14, 2026 4.0 They showed a real commitment to listening to us and helping us solve our problems. We are in perfect alignment with our new customer success team and look forward to years of partnership in supporting our workforce. Pros This solution has robust capabilities for our 2000 employee company. We have multiple union paygroups with different accruals and benefits packages and UKG Pro is able to handle them all. We have used it for 3 years and renewed. Cons We implemented during the time of the Kronos and Ultimate solution merger, so at times there were growing pains, both with the solution and with support. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) To handle another level or organizational complexity. Review Source Response from UKG April 16, 2026 Thank you for leaving a review. Your feedback is greatly appreciated. KN Keith N. Global HR Systems Manager Consumer Services Used the software for: 1-2 years ### "UKG Pro: Where HR Gets Better Every Release!" April 8, 2026 4.0 My overall experience with UKG Pro has been very positive. Its strong functionality, steady stream of innovation, and meaningful enhancements consistently improve our ability to support the business and deliver a better experience for employees. Pros UKG is not so complex that it requires third‑party vendors to help administer. When organizations are open to adjusting their processes, UKG Pro can streamline and enhance them, making it easier for HR to support the business effectively. Cons What I like least about UKG Pro is the way its modules connect. The integrations and APIs don’t always flow smoothly or quickly, which creates gaps in the end‑to‑end experience. Additionally, the look and feel varies from one module to another, and UKG needs to establish more consistency and uniformity across the entire platform. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Cost was a factor, as well as consolidation of multiple HRIS. Review Source Response from UKG April 10, 2026 Hi Keith, Thank you for leaving a review! We appreciate your feedback. FW Felicia W. Payroll Consult Automotive Used the software for: 6-12 months ### "Modern Day Payroll Processing" April 8, 2026 4.0 During my 32 yrs. as a Payroll Professional I have worked with several Payroll processing systems, and UKG has made the switch over to cloud base feel almost seamless. Pros The ease of processing a payroll and the security in knowing that tax filings will be done correct and in a timely manor. Customer Service is top tier. You can expect communication via email or by phone almost instant. Cons The reporting could be more user friendly. There are many standard reports available for your use, however trying to build a custom report on your own is very complicated if not impossible. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) More cost efficient for the new Cloud base systems. Review Source Response from UKG April 13, 2026 Hi Felicia, Thank you for your positive review! We're glad to hear that UKG helps with your payroll and tax filings. DK Denise K. Benefits Manager Construction Used the software for: 2+ years ### "Room for improvement" April 7, 2026 4.0 UKG works just fine. Compared to other HRSI systems that I have worked with, there are no pros that stand out. Pros The menus are easy to navigate. It is helpful to have a separate page for managers to post their resources. Cons the benefits admin piece is clunky. It is difficult to track correct benefit effective date when an employee changes coverage tiers. The reporting is overly complex to attempt to build a new report and pull in the correct fields. The Content Management gadgets is unnecessarily complex. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro I was not part of the decision to move forward with UKG Review Source Response from UKG April 10, 2026 Hi Denise, Thank you for leaving a review! cS carlos S. Director Warehousing Used the software for: 1-2 years ### "Comprehensive HR Platform with Usability and Performance Tradeoffs" May 4, 2026 5.0 Pros Centralized HR, payroll, and workforce data in one platform Strong payroll accuracy and compliance capabilities Robust reporting and analytics for workforce insights Timekeeping and scheduling tools support labor planning Scalable for large, multi-site operations Cons User interface feels dated and not very intuitive Reporting can be complex and time-consuming to build System performance can lag, especially during peak payroll periods Limited flexibility for custom workflows without heavy configuration Customer support responsiveness can be inconsistent Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Needed a more scalable system to support multi-site, high-growth operations Stronger payroll accuracy and compliance capabilities required at scale Better workforce management integration (timekeeping, scheduling, labor tracking) More robust reporting and analytics for leadership decision-making Standardization on a platform that aligns with enterprise-level processes and controls Review Source Response from UKG May 6, 2026 Hi Carlos, Thank you for sharing your experience with UKG. KN Kimberly N. Human Resources Manager Retail Used the software for: 2+ years ### "Great product" April 7, 2026 5.0 Been with UKG for 4 years and overall happy with the product. Customer service could use some work. Pros The system is user-friendly for both the employees and administrators. A lot of extras that we don't use yet, but look forward to starting them this year. Cons The reporting is not always the easiest to get what you want and if you want any help, they call it a customized report and want to charge you. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was not what we needed to run our company. Review Source Response from UKG April 10, 2026 Hi Kimberly, Thank you for sharing your experience with UKG! AS Amber S. HRMS and Benefits Partner Financial Services Used the software for: 2+ years ### "HRMS & Benefits Partner" April 23, 2025 4.0 Overall UKG has been a good product for us over the past several years and we will continue to use going forward. Pros All the self service options and reporting capabilities help us to acheive our HR department goals and give us time to work on strategy. Cons The customer service has declined over the years. The decline started with the Kronos merger and still has not gotten to a level I would expect. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro Cost and small employer usage and customization ability. Review Source VR Verified Reviewer Talent Acquisition Manager Non-Profit Organization Management Used the software for: 6-12 months ### "UKG Makes People Ops Harmonious " August 7, 2025 4.0 Pros The time and attendance system alone has been incredibly helpful! Allowing all of our people operations systems to be in one place and talk is critical. Cons The applicant tracking system tool does not even come close to stacking up with stand alone ATS products. Switched from [PDS Vista](https://www.capterra.com/p/46051/Vista-HRMS/) Not a comprehensive HRIS with our time and attendance needs Review Source HR Haley R. registrar Hospital & Health Care Used the software for: 2+ years ### "UKG PRO for a PRO" March 31, 2026 4.0 Overall, I’d say UKG Pro is a solid choice for any HR department looking to ease their workload. While no platform is perfect, my experience has been positive, and I appreciate how it helps us operate more efficiently. From payroll to time tracking, everything feels streamlined and easy to navigate. The interface is user-friendly, which is a huge plus—especially when you have team members who aren't as tech-savvy. Pros One of the best things about it is how easy it is to access all my info in one place. The platform does a great job of centralizing HR data, so everything I need is just a few clicks away. The mobile app is fantastic! I can quickly check my timecards, view my pay stubs, and keep track of my PTO right from my phone. This not only saves time but also makes me feel more engaged with my work and aware of what's happening with my benefits. Cons The mobile app tends to go down about once a month. It’s a bummer because when I rely on it for tasks and updates, suddenly losing access makes things a bit chaotic. Review Source Response from UKG April 4, 2026 Hi Haley, Thank you for leaving a review! JE Jordan E. Payroll Specialist Hospital & Health Care Used the software for: 6-12 months ### "Effective for Payroll" February 10, 2026 4.0 As an HR Generalist using UKG Pro primarily for payroll and timekeeping, my overall experience has been mixed but generally positive. UKG Pro has a lot of cool reports and functions however it requires significant training and ongoing system knowledge to use effectively. In my opinion, PUK Pro is best suited for organizations that have dedicated HR/Payroll staff and the time to properly implement and maintain the system to it's full capacity. Pros This platform is easy for staff to navigate and easily access paystubs, tax forms, VAC and SICK time, timecards which helps reduce routine HR inquiries. I really like all the reporting options within UKG for payroll, time, and employee data. Makes payroll and reconciliations easier to do. Customer Service for this platform has been overall better than other payroll systems I've used in the past. Cons The system is not very intuitive, especially for new HR or Payroll users. Many tasks, such as pulling reports or making a historical corrections require multiple steps. Support does seem to require a lot of trial and error which can be frustrating. Accruals and pay codes can be complicated to understand as a new user and for staff to understand. Review Source Response from UKG February 23, 2026 Hi Jordan, thank you for taking the time to leave a review. We're glad to hear that the platform is easy for staff to navigate. MC MARLEEN C. MAIN REGISTRATION Hospital & Health Care Used the software for: 2+ years ### "MAIN REGISTRAR" May 21, 2026 5.0 THIS APP IS SO EASY TO USE AND WE CAN USE OUR APP ON OUR PHONE AS WELL INSTEAD OF THE COMPUTER TO CLOCK IN AND OUT Pros HOW EASY IT IS TO USE WE CAN CLOCK INTO AND OUT ON OUR PHONES WITH THE APP AS WELL WE CAN LOOK UP OUR HOURS AND DAYS WE WORK Cons WE CANNOT PRINT OUR PAYSTUBS ALL IN ONE I WOULD LIKE IT ALL IN ONE APP TO BE ABLE TO PRINT AND LOOK AT OUR PAYSTUBS Review Source Response from UKG May 22, 2026 Thank you for leaving a review! FC Francois C. Directeur General Construction Used the software for: 2+ years ### "My experience with UKG Pro." February 15, 2026 4.0 UKG Pro has a user-friendly interface that makes general implementation easy. It has helpful tools such as automatic time capture, online time tracking, reporting and analytics. Pros The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management. The software also allows real-time applicants tracking and all candidate management processes. Cons Delayed alerts and notifications and poor customer support services are the major issues negatively affecting implementation of the software. Review Source Response from UKG February 23, 2026 Hi Francois, thank you for your feedback! We appreciate you highlighting the benefits of UKG for your HR processes. JB Jenna B. Manager Hospitality Used the software for: 1-2 years ### "Highly Recommend Using!" February 23, 2026 4.0 Loved using ultipro versus using workday now. Honestly wish the company would go back to using it... as well as using ukg workforce for clocking in & out. Pros Very easy to navigate between profiles, data entry for new hires as well as accessing compensation and tax information. Cons accessing on computer was simpler and easy versus using the app at times, for some reason the server would crash or not retain login info. Review Source Response from UKG February 25, 2026 Hi Jenna, Thank you for taking the time to leave a review. We are pleased to hear that it is easy to navigate between profiles and handle tasks such as data entry and compensation. SP Sergio P. CNA Hospital & Health Care Used the software for: 1-2 years ### "Straightforward Scheduling " February 25, 2026 5.0 Overall, the app is easy to use and does what it needs to do without much confusion or bulk. It’s straightforward and an effective scheduling solution for an organization of any size. Pros UKG is easy to use, and the app integrates well with the desktop version. It is simple to use as an employee, and has powerful tools for management. It is an all in one solution for pay, time card, and scheduling. Cons The breakdown of the hours on the time card can be confusing, but that is more a function of my organization’s convoluted differential rates. Review Source BG Bethany G. Cardiovascular Technician Hospital & Health Care Used the software for: 6-12 months ### "Good Program" August 12, 2025 5.0 I do like the program other than not being able to see certain things, becasue I am able to see them another way. Pros I really like the easy navigation of the app and the website. It is all laid out in very neat tiles. the job recruiting page is also very neat and organized. Cons While the app was easy to navigate and is laid out nicely. I can never get it to pull up my paystubs or PTO on the app. Review Source Eric B. Senior Estimator Construction Used the software for: 2+ years ### "Managing Paystubs with UKG" April 23, 2026 5.0 Overall, it's a super easy to navigate app and easy to use. Everything is there in the dropdowns to pick where you need go and view. Pros UKG is a pretty easy to navigate utility, especially when it comes to tracking pay and benefits. Having everything in one app is super convenient. Cons I don't think there's much to not like about this unless it's not setup correctly, but that should be addressed on implementation. Review Source LC Louis C. Assistant Manager Security and Investigations Used the software for: 1-2 years ### "UKG Pro: Clock in for review.." January 9, 2026 4.0 Overall it has helped both leaders and staff manage their time cards as well as time off efficiently Pros The ease of being able to punch in and out from your cell phone. I also like the different features offered to help keep information secure Cons Small screen can make correcting and editing time cards is difficult at times when utilizing the phone app. Review Source MM Marty M. Senior Leadership Logistics and Supply Chain Used the software for: 1-2 years ### "UKG Pro Experience " April 24, 2025 5.0 My overall experience with UKG Pro was very positive. It’s a reliable, comprehensive platform that made HR and payroll processes more efficient. I appreciated how it centralized employee information and offered useful self-service features, which saved time and improved accuracy across the board. Pros What I liked most about UKG Pro was how it streamlined complex HR and payroll tasks into a single, user-friendly platform. The self-service features empowered employees, while the robust reporting and analytics tools gave managers real-time insights for better decision-making. It made everyday processes more efficient. Cons While UKG Pro is a powerful system, some tasks weren’t very intuitive for end users and often required admin support or reaching out to customer service. Review Source AM Angelika M. Company Owner Design Used the software for: 1-2 years ### "UKG Pro Is Amazing" May 30, 2025 5.0 my overall experience is amazing. i love everything about UKG Pro. it has helped me so much with keeping up with my own payroll and everything. Pros I love how easy it is to use. I love how it keeps track of everything you need to run a good business. you can manage payroll and everything with UKG Pro. Cons Nothing. UKG Pro has everything i need to run a successful business. i love everything about it and use it weekly for my business. Review Source VR Verified Reviewer IT Engineer Internet Used the software for: 1-2 years ### "Good solution" August 29, 2025 4.0 Pros It combines everything you need for your HR & recruitment team. Onboarding, benefits, to payroll and booking time off all in one place. The end used experience is great for end users and simple to use. This tool can be used to automate onboarding using an identity management platform using low code solution. Cons The learning curve to fully utilize the platform for all the solutions offered may be steep and the mobile app is very limited but allows you to easily book paid time off. Review Source LH Laney H. Manager TA E-Learning Used the software for: 1-2 years ### "It’s an okay tool. " May 1, 2025 4.0 Ukg pro is exactly okay, it’s not terrible but doesn’t really wow me. It does what we need it to. Pros Easy to use for the most part, the app is easy to navigate. If it’s set up correctly it’s basic and simple, however the recruiting module was veryyy basic and we had to use a different vendor. Cons The recruiting portion was disappointing, and the talent management portion is okay but I’ve used better- might be due to the set up though. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor lacked basic features and functions Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.