Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Pros
Love the granularity workforce dimension offers. Also love the new dashboard features on the home page makes it more visually nice and easy to understand.
They want to provide a great customer experience. It is nice they also have so many partners you can work with to ensure all your systems are integrated.
The most important thing that UltiPro offered to me was the ability to customize my 'favorite' links to allow the user interface to fit my exact needs.
Love the reporting and the automation of reporting. The culture of Ultimate Software is fantastic and it shows in the support they give us there clients and partners.
Cons
It was very frustrating with little to no help. Once I was actually logged in, every thing was incorrect, hours were missing, it was very difficult to use.
You can not configure the application for candidate experience. Terrible implementation and testing and deployment process.
It told you to search for a tab when there were no tabs or to click on a box and there were no boxes. There is no PTO calendar, which means I have to figure it out myself.
Terrible interface, bad customer service, never could get used to the software functionality.
Most Recent Video User Review for UKG Pro
SEE ALL VIDEO REVIEWSGreat payroll software as an alternative to QB
Anthony J.
Showing Most Helpful
Showing 25 of 638 reviews
"Effective payroll and benefits tool"
Overall: The transition from a paper-based approach has been revolutionary for our company. The most important advantage is that it allows our managers to see all of their employees' records in one place, make edits, view their timesheets in one place, and generate reports.
Pros: It gives us a consolidated database of accurate employee information. Our most novice technical trainees can utilize it with the same ease as our most seasoned executives. During the rollout, we received excellent assistance.
Cons: The most desired component of PowerBI has been difficult to master. We've determined that the HR department can best serve our reporting needs with the assistance of the technological team.
"Making the complex simple"
Overall: Overall, the experience has been favorable. It's ability to integrate with other systems has been the most beneficial.
Pros: The integration with UKG Pro Learning and ability to navigate on a mobile device easily.
Cons: When you using it for "shift" changes there are many barriers.
"Best app for clocking in and out!"
Overall: Amazing, made clocking in daily a breeze.
Pros: Ability to clock in and out and keep track of hours worked.
Cons: Nothing I can think of, was a great app.
"Thrilled TO LEAVE UKG! "
Overall: The worst. Will never go back. It is impossible to find affordable employees who have UKG experience.
Pros: If you have a vast budget, this could be a great product for you. But you absolutely will spend a fortune for all the bells and whistles. Take your existing budget and triple it. Invoices come non-stop.
Cons: The contract is impossible to get out of. The cost goes up by 10% each year and you MUST give an extensive notice or the contract auto renew annually. We got stuck paying for ACA and had to move it to a new company as they prepared ACA filing after we terminated our contract adn they refused to refund us. Be very careful wiht UKG, they make up random charges..invoices come in at every turn. IT is also very difficult to find employees who use and understand UKG, bc they turn all of their laid off staffers into consultants who bill at $200 per hour. Dont bother. I have no idea how this company stay in buisness. We had the worst experience in almost all aspects of the software. You are on an island with help only available at $200 per hour. This company functions like a MLM. Employers beware, you will pay top dollar for employees who understad the software or you will have to resort to consultatants....MLM. Worst business model.
"UKG is very convenient, and the app is great and easy to use!"
Overall: I use this daily, for payroll, hours worked, time off requests, and tax forms
Pros: The mobile app is very convenient, and the ease of use, is very nice!
Cons: there have been reports from some of my reps, that the app crashes, they have to uninstall, then reinstall, and then it works fine.
"Love UKG! "
Overall: I was able to experience the various modules offered in UKG from Payroll to Onboarding to Recruitment to Performance. I work mostly with the Payroll Gateway and love the Pending Pay feature.
Pros: I love how easy it is to navigate, both for employees and administrators. I really like the support from the Community to find answers to everyday tasks that I am doing and I love that I learn something new everyday about UKG's functionality
Cons: I do not like that Wage attachments for Canada and ROE's are not sent automatically
"Really love this except for one small detail!"
Overall: Very good overall but could be made better with a few small tweaks!
Pros: It makes it easy to do time off management and also to do payroll in all in one place.
Cons: I don't like that you can't use templates that you can just use to autopopulate each week if your work hours and codes are the same.
"UKG ease for users"
Pros: Instant notification and ease of use is best
Cons: The initial setup for non technical team members become difficult sometimes
"Front desk"
Overall: It has it's good things and bad things about it.
Pros: This app has everything HR needs in one app.
Cons: Can be difficult to find things in the subtitles.
"UKG Pro is Unmatched!"
Pros: UKG Pro is extremely easy to use! Some great features include manual approval of your timecard, PTO requests, and review of available sick days.
Cons: I would like to have reminders about signing off on timecards.
"Director, Benefits"
Overall: Overall is good and easy to use. Integrated modules
Pros: Platform is easy to use, and different modules available.
Cons: reporting capability. Have to depend on having someone create custom BI Reports each time.
"UKG Pro"
Overall: Overall this is an excellent system for payroll, HRIS, reporting, timekeeping, time off request and approval processes, benefits and onboarding. The system is extremely easy to use. There are numerous standard reports available, which can be saved as a template for quicker report generation. The People Analytics (IBM Cognos) provides the ability to create an unlimited number of reports.
Pros: For payroll processing and reporting UKG Pro is definitely the best software I have used in my more than 40 years in payroll.
Cons: Payment Services is the only area where UKG Pro can improve. Especially in timeliness of tax code set up, agency notice research and resolution, and amendment processing.
"Perfect tool for HRIS"
Pros: It provides the payroll services including the Talent Management services and many more, basically holds a lot for HRIS system than individual services
Cons: It a little difficult to get a hang of all the features with UI in the beginning but later on it’s all fun
"UKG vs KMC"
Overall: I have been with the company for over a year and came during the transition time period dating back to 2023. I have had some bumps and worked thru them mostly with the assistance of UKG Team Members. Sometimes I hear the noise about the system and how it doesn't work for them, but if we all slowed down, they would see that the system offers more than we know,
Pros: There are many areas, but the best by far is reporting in BA System.
Cons: Some of our employees have issues when accessing their records, which might mean that either UKG or KMC provide a How To step by step remedy.
"All in one services for your business"
Overall: Overall experience is excellent for human resources and payroll needs.
Pros: The ability to have Human Resources and Payroll wrapped into one service.
Cons: The many different scheduling services we tried that were integrated in the UKG program did not fully meet our needs and we use a different application now.
"UKG PRO on the go"
Pros: Utilizing the app for payroll and for tax reporting was an important reason we chose the program. I had worked with it in the past in my previous role with another company so it was easy to adapt to what my current company was using it for. It is great for payroll and managing our benefits options.
Cons: It was not as intuitive as I would have like but being that I had used it at another company, I was able to work through the changes to the platform and adapt to what I needed
"Give it a try "
Overall: I like it. It’s better than alot of other softwares I’ve used.
Pros: What I like the most is the ease of use. I had no idea what UKG pro was until I came to my current job. We use it for 80% of the things needed in the computer. Easy to navigate , it alerts you and make sure that you’re sure about what you’re going to submit or change and it ask you if you want to save the changes . It give you a lot of prompts before you make a final yes or no.
Cons: I wouldn’t know who to contact if anything went wrong.
"A Great Combination of EHS and HR Functions"
Pros: UKG Pro is a one stop shop for all the EHS information and data I need for my reports. I can see employee profile information, run reports for monthly working hours, and set my department goals all in the same application!
Cons: The functionality of the application is sometimes limited by the internet browser. I run into issues loading pages, or getting kicked out while waiting for the page to load.
"An Overview of Ultipro"
Overall: I use it every day 8 -10 hours a day.
Pros: I like that UltiPro offers a lot of features and ease for employees. For the most part it works pretty well but there are many areas that always get ignored when new features are implemented. Please see below.
Cons: I dislike the fact that we are very limited on the module of time management and Core not lining up and having to use a bridge file to import the time. This has been daunting to our agency as we need Cost centers in Salary employee timesheets to reflect where the person actually worked instead of just reverting to the allocated earnings in core. I also dislike that pending pay does not allow you to enter the employee's name once and add all the deductions or earnings you want to input. You have to do the same process over and over. Time consuming and outdated. I wish there were more features in preventing PTO from going over 40 hours.
"UKG is helpful"
Pros: UKG makes it easy to view your compensation, and benefits, update your personal information, can model your pay, and it tells me my history as far as compensation with the company
Cons: The mobile version is very limited, you can not see or do much on there
"All-In-One People Management Tool"
Pros: UKG Pro is a well-integrated system that captures virtually all people-management tools in one place. It is easy to navigate and the reporting tools are very helpful.
Cons: At times our employees have issues with the mobile app.
"Great product for small business. "
Overall: I found it very efficient and helpful when managing my employees time.
Pros: I liked the layout of the software and how all the settings were very straight forward.
Cons: There were no cons to the software that I noticed.
"UKG Pro: Quality Product"
Overall: My overall experience with UKG Pro has been positive. It was particularly helpful near tax season, as it had all my payroll information in one place.
Pros: It combined all of my payroll information into one place with easy access.
Cons: Sometimes it limited my access and made me change my passwords which made accessing my payroll information difficult at times.
"An all-inclusive HR package covering all processes, and is backed by excellent support."
Overall: UKG Pro offers everything we need within a single attendance and workforce management platform. It provides seamless payroll runs, automates various processes, eliminates the need for paper forms, and ensures compliance with governing bodies' regulations.
Pros: UKG Pro truly excels in simplifying payroll and all aspects of HR, from recruiting and timekeeping to careers and benefits. UKG Pro empowers employees to effortlessly track vital information and ensures smooth and quick payroll processing. The system's ease of use and convenient access to required information on a single screen are major advantages. I highly appreciate the level of control and capabilities UKG Pro offers, allowing easy searching and providing a clear focus on driving and achieving goals.
Cons: I appreciate how UKG Pro functionality becomes much smoother with familiarity. However, I believe there is room for improvement in the ticketing system. Implementing a feature that allows us to mark up tickets based on priorities would be beneficial, as it would enable the HR team to prioritize and address urgent tickets more effectively.
"UKG Pro is A Good Choice"
Pros: They are very handy as all of the things you may need is in there. The LMS can be embedded for self-learning and paystub and org charts are in one place. It also includes the link in there for you to approve vacation leave when needed.
Cons: So far everything is met and they are continuously developing the application.