# UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UKG Pro the right Payroll solution for you? Explore 726 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/480/UKG-Pro/reviews --- UKG Pro 4.3 (726) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of UKG Pro Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews Streamlined HR process management 88% positive reviews out of 42 Most reviewers describe HR management as simplifying HR tasks, supporting self-service, and improving workflow. Francois C. Directeur General, 51 - 200 employees. "The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management." Recurring technical and support problems 77% negative reviews out of 122 Most reviewers indicate bugs and issues cause login failures, data errors, slow support, and unreliable performance. Carrie P. Counselor, 51 - 200 employees. "Sometimes it seems to glitch and not detect when I am on site." Comprehensive work activity tracking 89% positive reviews out of 28 Most reviewers find tracking enables easy monitoring of time, PTO, pay, and HR tasks efficiently. Louise A. HR Manager, 1,001 - 5,000 employees. "Ability to add user defined fields helps HR track unique items." High and increasing costs 52% negative reviews out of 40 Some users say pricing involves expensive fees, costly changes, and contract terms that increase annual expenses. Centralized HR information access 96% positive reviews out of 25 Reviewers feel information management offers quick, organized access to all HR details in one location. Frequent, complex password resets 87% negative reviews out of 31 Most users report password reset requires frequent changes, difficult recovery, and often leads to lockouts. Nathan L. Maintenance tech, 501 - 1,000 employees. "My password expired went to make a new one and it doesn't recognize my current one which is needed to make a new one." ## Showing most helpful reviews Showing 1-25 of 726 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vineet S. Sales Manager Retail Used the software for: 6-12 months ### "Ukg-Manage payroll with panache" November 28, 2025 5.0 Overall its a really great platform to manage attendance, payroll and scheduling needs. Super easy to learn and execute Pros The interface with timecards and scheduling is really easy to learn and teach. We changed the software from Kronos and not much training was required to learn the new platform. Cons Sometimes the employees complain about that they are not able to login. Also as a manager I struggle to login if outlook email is open Switched from [Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/) It was a team decision because kronos kept glitching all thr time and also not that secure Review Source JJ Jessica J. Senior Director, People and Culture Staffing and Recruiting Used the software for: 1-2 years ### "Highly Recommend" April 21, 2026 4.0 It is one of the better systems on the market, highly customizable, easy to use, and UKG offers a good support system. We have been with the platform for two years, and have been happy with it. Just wish I had more time in the day to truly customize the platform more. Pros The platform is overall easy to use for both end users for both the app and web versions. I prefer UKG Pro over UKG Ready for general layout, navigation, and overall structure. UKG Pro also offers more customization when compared to top vendors (ADP, all of the Pays, etc.). The support team is also responsive in a timely manner. Cons The mobile app needs to be updated to include more features, for example, document acknowledgment. There are many end users who primarily use their mobile phones and will not use a computer; it is critical for the mobile app to provide all of the same options as the online version. Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro Ability to customize and cost were the driving factors. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed to leave a PEO and was looking for a system that could handle a complex business. Review Source Response from UKG April 22, 2026 Hi Jessica, Thank you for leaving a review! SS Swaminathan S. HR Assistant Hospitality Used the software for: Less than 6 months ### "UKG Pro..." June 18, 2026 5.0 UKG Pro is a reliable and feature-rich HCM platform that effectively supports HR, payroll, talent acquisition, and workforce management needs. Its robust functionality and integration capabilities make it a valuable solution for organizations of various sizes. While there is a learning curve for some advanced features, the platform delivers strong operational efficiency and employee management capabilities once fully implemented. Pros Comprehensive HR and workforce management platform with strong payroll, recruiting, employee self-service, reporting, and time-tracking capabilities. The integration of multiple HR functions into a single system improves efficiency and reduces administrative work. Cons Some areas of the platform can be complex for new users, and certain reports or customizations may require additional training or administrative expertise. System updates occasionally introduce workflow changes that require adjustment. Review Source PK Patricia K. Senior HR Generalist Plastics Used the software for: 2+ years ### "Unreliable and difficult to navigate" April 2, 2026 2.0 Considering the high price of this product, we expected much better support. Speaking to a call center in India with employees that do not know solutions to specific issues is not a good solution. Pros Payroll Processing was seamless and uncomplicated. The onboarding process is also straight forward and seamless. Cons Communicating with ukg was a nightmare. The call center can't help you, it takes forever to find help or you won't ever receive any kind of support. Our business was left alone with too many issues. I'm sure the software itself isn't bad, but no one was willing to assist us in making it work for our business. The software was difficult to use and not user friendly. Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info. The missing support for tax setup and filing was a nightmare. The reporting feature was extremely difficult to navigate and reports had missing or incorrect info at times. Review Source Response from UKG April 6, 2026 Hi Patricia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com to determine how we can provide you with a solution. We would like to thank you for bringing this to our attention. BB Brian B. IT Project Manager Construction Used the software for: 2+ years ### "HCM for the long haul" April 14, 2026 4.0 They showed a real commitment to listening to us and helping us solve our problems. We are in perfect alignment with our new customer success team and look forward to years of partnership in supporting our workforce. Pros This solution has robust capabilities for our 2000 employee company. We have multiple union paygroups with different accruals and benefits packages and UKG Pro is able to handle them all. We have used it for 3 years and renewed. Cons We implemented during the time of the Kronos and Ultimate solution merger, so at times there were growing pains, both with the solution and with support. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) To handle another level or organizational complexity. Review Source Response from UKG April 16, 2026 Thank you for leaving a review. Your feedback is greatly appreciated. AG Alexandra G. PandC Associate Director Media Production Used the software for: 1-2 years ### "Inquirer review" April 21, 2026 5.0 Very good. The implementation process ran very smooth and very productive. We are very happy with our service, the only down size is the customer service team assigned to us, keeps changing often, and is a little difficult to escalate certain cases. Pros The accessibility is way better than other platform, more user friendly for hte employees. It works really well with our recruitment sites. Cons BI reporting is not very user friendly, and the customer service team is good, but in some cases the reponse takes too long Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro The integration was very simple, everything we needed in one product. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Our biggest complain was the customer service, we were not getting responses or a dedicated team Review Source Response from UKG April 22, 2026 Hi Alexandra, We appreciate the positive review! We're glad to hear that UKG has been very friendly for the employees of your organization. VR Verified Reviewer IT Administrator Hospital & Health Care Used the software for: 6-12 months ### "High end Employee Management solution. " April 16, 2026 4.0 Overall, it is a quality tool that is fairly expansive. It can handle onboarding processes, HRIS, benefits management, payroll management, self service timecard management, and time off requests. Pros UKG Pro has been a reliable tool for managing employee information. From candidate processing to payroll to benefits management, it does it all. It has a good value for the money and a high level of support behind it. Cons The website is nice, but the app has issues. Both have some features that aren't the most intuitive. Sometimes it takes a couple minutes to navigate to the right area for timecard punches resulting in missed minutes. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Switched from a multi vendor solution using a local payroll organization and Bamboo HR. This solutions is also managed by our parent company. Review Source Response from UKG April 17, 2026 Thank you for leaving a review! FW Felicia W. Payroll Consult Automotive Used the software for: 6-12 months ### "Modern Day Payroll Processing" April 8, 2026 4.0 During my 32 yrs. as a Payroll Professional I have worked with several Payroll processing systems, and UKG has made the switch over to cloud base feel almost seamless. Pros The ease of processing a payroll and the security in knowing that tax filings will be done correct and in a timely manor. Customer Service is top tier. You can expect communication via email or by phone almost instant. Cons The reporting could be more user friendly. There are many standard reports available for your use, however trying to build a custom report on your own is very complicated if not impossible. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) More cost efficient for the new Cloud base systems. Review Source Response from UKG April 13, 2026 Hi Felicia, Thank you for your positive review! We're glad to hear that UKG helps with your payroll and tax filings. Abby G. Director of Talent Acquisition and Org Dev Staffing and Recruiting Used the software for: 2+ years ### "UKG Pro Average Experience " February 2, 2026 3.0 Average. Integration with our ATS had issues often and, in turn, that caused a lot of issues and fristo Pros The reporting features were good, ease of entry at onboarding, and onboarding process. Dashboard was easy to use. Cons Customer service was not very responsive. Hard to get answers or direction on issues when you needed support quickly Switched from [Ultra-Staff EDGE](https://www.capterra.com/p/129481/Ultra-Staff-Software/) Needed a product that would connect with our new ATS. Review Source Response from UKG February 10, 2026 Hi Abby, thank you for taking the time to leave a review. We greatly appreciate the feedback! VR Verified Reviewer Quality Manager Building Materials Used the software for: 1-2 years ### "All-In-One Software" March 30, 2026 4.0 Overall, experience has been good using UKG Pro. As a manager of a team, it has allowed me to easily manage times, reviews and overall tasks within a single software. Pros It's user friendly and easy to use in all aspects. Aside from payroll and time management, we've been able to utilize it for goal tracking, performance reviews and salary planning. Cons While it's good that it is customizable, it can be painful to navigate through these customizations and make the software exactly what you imagine. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Dayforce didn't offer the same features and usability that we were looking for as our company grew. Review Source Response from UKG March 31, 2026 Thank you for taking the time to leave a review! TM Thomas M. Director of HRIS Staffing and Recruiting Used the software for: 2+ years ### "UKG Pro is a great HR and Payroll solution" April 24, 2025 5.0 The UKG Pro product is very powerful, configurable, and has high-availability. Any SaaS application has an occasional bug or unexpected downtime, but core modules in particular (ie. payroll) are rarely, if ever, unavailable. Service and Support can be a bit more variable, however, as UKG has become more and more popular and the number of customers has rapidly increased, it seems that the support organization has not increased at a similar pace. Recent AI additions to support case creation, and similar initiatives anticipated in the next quarter, may alleviate this concern. Pros UKG Pro is intuitive, user-friendly, and able to meet the HR and Payroll needs of any organization. Pro is powerful reporting and analytic capabilities thanks to utilizing the Cognos engine. There is a high-degree of configuration available allowing customers to build business rules and business processes to handle workflows, alerts, and notifications. Cons There are some items that require using a legacy "Back Office" application. This option is less-intuitive and very different from UKG Pro. Thankfully all of those features are slated to be retired/replaced within the next year. Switched from [Dynamics 365 Human Resources](https://www.capterra.com/p/248306/Dynamics-365-Human-Resources/) We switched from Dynamics GP (not in list, but question is required) which was much less powerful and approaching end of life. Review Source FC Frank C. click list Retail Used the software for: 2+ years ### "access is key " November 4, 2025 5.0 convenient and cuts red tape in communication rather than contacting administrators to help correct the problem Pros easy to navigate in the app when doing certain functions. Can clock in while on the way to your post but in the building. Cons some areas is confusing for the new user to correct time request. This takes time to get used to when using Switched from [MyTime](https://www.capterra.com/p/145188/MyTime/) company upgraded to this model because it was more user friendly Review Source CC Carlton C. People Relations Manager Hospitality Used the software for: 1-2 years ### "Carp's UKG Review." April 9, 2026 5.0 Overall this has been a great system to work on. The reporting is complex but once you get the hang of it, there are so many custom reports that you can create, there are many data points that you can extrapolate data from and gain valuable insights on your workforce. Pros Easily configurable to meet business needs. Mobile app is very user friendly and intuitive for our employees. For the money there is huge ROI, especially when compared to competitors, there is great value for the money. Cons Would like to see a few more items from the desktop homepage be available on the mobile app. There are some documents that I would like more of our employees to have access to on their mobile device. Review Source Response from UKG April 13, 2026 Hi Carlton, Thank you for taking the time to leave a review! We appreciate your feedback. Jeremy V. Field Supervisor of Inspections Construction Used the software for: 2+ years ### "Pros and cons of UKG" April 20, 2026 5.0 I have had very minimal issues and have enjoyed this program for all my time keeping and tax information records. Pros It does an excellent job at keeping a database of time cards and as well as keeps track of all the taxes and W2's for each employee. Cons Sometimes the app on a mobile device is not user friendly. It sometimes zoom's in really large and it makes using the app difficult at times. Review Source MCV Ma. Cristina V. Human Resources Specialist Wholesale Used the software for: 1-2 years ### "Excited to explore more!" April 7, 2026 4.0 Overall, this is helpful but can be improved. I just felt that more restrictions can be improved such as making updates on certain areas or can be customizable based on needs. Pros User friendly and navigation. The menus shows wide variety of options that you can choose from depending on your needs. Cons When we need to make updates or changes, there are fields that are limited. It is better if more fields are customizable. Review Source VR Verified Reviewer physician Hospital & Health Care Used the software for: 6-12 months ### "UKG mixed feelings " August 30, 2025 4.0 Once logged in, it was fine, but the logging in process was always something I struggled with, even with continued use. Pros It was the most secure payroll I have ever used with the many different companies I have worked for. There was a tutorial on how to use it and then it was a bit user friendly after getting the hang of it. I am not sure of the cost, but you could see everything on one interface including hours. Cons It was more cumbersome than other apps I have used. It took some getting used to and you need more than a login name and password, you need company info as well as an identifier. Review Source LW Levin W. Cashier Food & Beverages Used the software for: 6-12 months ### "Great application " February 28, 2026 5.0 My overall experience was good could check my pay from week to week log in worked once I got it set up Pros Customer support was so great helping me log in and you could check your pay and make sure it was right very easy to use Cons I really didn’t have any dislikes about this app it worked perfect for me if I had any problems customer support would help Review Source Response from UKG March 2, 2026 Hi Levin, We're pleased to hear that you had a great experience with UKG! Thank you for taking the time to leave a review. JM Jasmine M. sales associate Apparel & Fashion Used the software for: 1-2 years ### "Great App !!" February 4, 2026 5.0 My overall experience is great and wish all jobs would use it or something similar to it . i love the ease of everything Pros i like that you put your days off in the system and block your schedule and also you can put up shifts and pick them up Cons sometimes it runs a little slow but i really don't have any other complains the system is good ! i love it Review Source Response from UKG February 10, 2026 Hi Jasmine, thank you for taking the time to leave a review! We're happy to hear that you enjoy our scheduling tools. LC Lukas C. Marketing manager Construction Used the software for: 1-2 years ### "UKG Pro Review" January 15, 2026 4.0 Satisfactory! It is a great app easy for me to track my teams clock ins and clock outs I would definitely recommend. Pros I love that it is sleek and easy to use easy to read and navigate it has great functionality and the gio lock is a fantastic feature. Cons Sometimes it crashes and it can have issues even singing into the application but for the most part that is a rare occurrence. Review Source AM Angelika M. Company Owner Design Used the software for: 1-2 years ### "UKG Pro Is Amazing" May 30, 2025 5.0 my overall experience is amazing. i love everything about UKG Pro. it has helped me so much with keeping up with my own payroll and everything. Pros I love how easy it is to use. I love how it keeps track of everything you need to run a good business. you can manage payroll and everything with UKG Pro. Cons Nothing. UKG Pro has everything i need to run a successful business. i love everything about it and use it weekly for my business. Review Source Matt S. Activation Manager Entertainment Used the software for: 6-12 months ### "All in One HR App" February 24, 2026 5.0 It was great! We did our employee reviews through it, we did shout outs through it, and we did all of our HR stuff through it. Pros I loved how you could recognize employees through the platform as well as it doubling as an HR platform. I had this software previously and really enjoyed how interactive it was. Cons There's so much it can do and it can feel overwhelming. Also I got it confused with an insurance agency a lot so I always messed up my benefits. Review Source Response from UKG February 25, 2026 Hi Matt, We appreciate your feedback and are pleased to hear that you're enjoying UKG's features. AL Ayobami L. Customer service Retail Used the software for: 2+ years ### "UKG Pro Review Interface" July 14, 2025 5.0 Best would say good. For a regular used to the platform is great but for a newbie might be a not so good experience. For me I love the challenge of multi level navigation atimes Pros Easy access, gets familiar with time. Love the several blank spaces and plain background UIUX interface Cons Downside to the blank spaces is the navigation as many sub windows are embedded in each other. Many it tacky to navigate a times Review Source MK Max K. Case Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Streamlined Time Management" April 26, 2025 5.0 Its excellent software with some of the most features I've ever used. My boss can approve my vacation requests remotely, and I can access all my important employee data. Pros What I like most about UKG Pro is the fact that it streamlines my schedule, timecard, and vacation time along with important employee details. Cons I work in social services so my work environment can be semi volatile, causing me to be away from my desk frequently. The punch card is so accurate sometimes its hard to match up my punches. Review Source EH Emily H. Assembler Machinery Used the software for: 1-2 years ### "It works great for us! " June 11, 2025 4.0 It works,and it doesn’t make my job harder. It’s that simple really. I don’t have any real issues with it. Pros I love how easy it is to access everything at once. I can see my PTO, my points, my teammates and who my supervisor is all from it. Cons The PTO section usually doesn’t update correctly. We have to constantly update it ours selves. It’s not bad overall though Review Source ZG ZACHARIAH G. Inventory control specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Software is very user-friendly" May 2, 2025 5.0 Great, the software is for the most part very easy to use and helps employees to keep track of everything that is important such as pay, time clock and time sheets. Pros I really enjoy that all that all the main information needed is on the home page of the software making it very easy to access. Cons I personally believe the time off section can be a little more in depth, it is not a bad setup but I think it should be more simplified. 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