# Page 11 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is UKG Pro the right Payroll solution for you? Explore 726 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/480/UKG-Pro/reviews --- UKG Pro 4.3 (726) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 11 - Reviews of UKG Pro ## Showing most helpful reviews Showing 251-275 of 726 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Talent Acquisition Construction Used the software for: Less than 6 months ### "Extremely Disappointed with this purchase" April 15, 2021 1.0 Terrible from start to finish Pros The integration with our background provider was very easy to do Cons Nothing is configurable. It does not fit anything complex. Poor notifications automation for candidate experience. You can not configure the application for candidate experience. Terrible implementation and testing and deployment process. There are so many things. Comp data is 1 field - can create multiple fields for the offer letter. The offer letter is mostly manual since they have limited merge fields. Dashboards are not configurable so you can only present UKG items. Pre-screen questions cant manage in groups and are complicated to bring into requisitions. Candidates can't withdraw from their applications. Req creation process long and not easy for manager self-service. Switched from [Hirebridge](https://www.capterra.com/p/12525/Hirebridge/) It was part of a whole HR Suite Review Source VR Verified Reviewer Software Engineer of Enterprise Release Computer Software Used the software for: Less than 6 months ### "UltiPro has its draws but not without several setbacks" December 14, 2018 3.0 Pros One of the things I like most about UltiPro is that it gives the user or employee at lot of freedom to access a great deal of information easily along with the ability to update and change things without having to going through a cumbersome HR process. UltiPro delivers a great deal in that category which I'm sure takes some of the daily pressure off of an HR team. Cons Although UltiPro delivers a lot it certainly has numerous drawbacks in my option. The layout is not customizable which makes accessing the more frequency needs like timesheets and PTO a bit of a hassle and not very intuitive. In addition to that timesheets and PTO are are two entirely separate pages or modules makes navigation between the two less than ideal. There are also no options as far as I know to view company observed holidays or fellow employee's PTO on the calendar. These are just a few of the faults I've found while using UltiPro. Although it is fairly feature rich its cumbersome UI doesn't make it entirely friendly to use. Review Source Response from UKG January 2, 2019 Hi there, thanks for your feedback and for taking the time to provide us with great recommendations. You're in luck - you should already have access to many of your requests! To create shortcuts to frequently viewed pages: log in, click the dark gray tab on the left side of your screen, click the light gray box with the plus sign, and add in quick links there. We also do offer the ability for organizations to add in company holidays and other information on the home page. Feel free to reach out with any other tips or questions, or feel free to check out our Quick Tours and Tips on individual pages for similar tips. Have a wonderful day and happy New Year! BL Bob L. PAYROLL MANAGER Hospital & Health Care Used the software for: 2+ years ### "Switched from WFC to UKG Diemensions " August 26, 2021 5.0 Great Pros Ease of use for Admin and Employees for my organization. Cons Online training. I am more of a classroom setting person. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Review Source PS Patrick S. Controller Automotive Used the software for: Less than 6 months ### "All-In-One People Management Tool" May 17, 2024 5.0 Pros UKG Pro is a well-integrated system that captures virtually all people-management tools in one place. It is easy to navigate and the reporting tools are very helpful. Cons At times our employees have issues with the mobile app. Review Source PK Peggy K. Benefits Specialist Medical Practice Used the software for: 2+ years ### "The Ultimate Software" February 14, 2020 5.0 I have started this year to use the PPACA system which is great! It reduces the manual work involved when the system does it for you. Benefits are great. Looking forward some day to upgrading that to your Prime Benefits. Your Open Enrollment looks cleaner in Prime Benefits. Pros This software is people-friendly, all inclusive for processes in our departments. The Support is awesome and timely. The education is outstanding with individual one-on-one, webinars, videos and updates. Communication on what's happening at Ultimate Software, what's new, updates, is ever on spot. Cons I'm still working on understanding the Business Intelligence. It seems complicated. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Ultimate Software is more than just an HRIS with Onboarding, Recruiting, Benefits, Payroll, and more Review Source Lena T. Product Data Management Used the software for: 2+ years ### "User Friendly System and completely customizable. Used for payroll and displaying company info " May 9, 2018 4.0 Pros I like how it's customized to show my personal info and how long I been with a company. Great tool to use and has a wonderful time clock tool to punch in and out from your phone as well so you don't need to be in front of a computer Cons There is one thing I don't like and maybe can be updated anytime you have to edit the time it needs to have a note where you submit but I think it should allow the user to change the time and then just have payroll approve so it saves them time as well and reflects the adjusted time. Review Source TH Taja H. Fan Service agent Apparel & Fashion Used the software for: 2+ years ### "Ultipro " December 13, 2022 5.0 Pros Pretty straightforward for the most part and you are able to navigate pretty easy. Cons Few crashes and system issues every so often. Review Source BP Brenda P. Project Manager Consumer Goods Used the software for: 6-12 months ### "great product has the complexity and flexibility we need" June 14, 2021 5.0 Great support from the project team, the team is very knowledgeable and experienced which has been invaluable in our implementation Pros flexibility of the system to allow our supervisors to better manage their work groups Cons how you set up an initial leave case calendar for rotating schedules Review Source VR Verified Reviewer occupational therapist Hospital & Health Care Used the software for: 1-2 years ### "Great product for user to management interface" March 23, 2021 5.0 Even with the simple issue relating to the benefits, etc., this product is fantastic and user friendly. It mainstreams the entire HR office into a single location along with payroll and allows employees versatility in seeing and printing things like pay stubs, W2s, their personnel info, etc. Definitely reduces HR calls and makes access easier for the employees. Pros This allows for single point access to onboarding, payroll, personnel information, and more. Basically, it's HR in a box, and as an employee, it makes sending specific requests for some items as simple as making that request from within the program (name changes, etc.). Cons The most frustrating part of the program is in the benefits section because it does things like show beneficiaries but does not allow a user to add, delete, or request to implement a change for them. It also offers no reason why something isn't available to the user (such as out of enrollment window flag or similar). New hires are confused when something simply doesn't work. Review Source VR Verified Reviewer Recruiter III Broadcast Media Used the software for: Less than 6 months ### "It’s a solid choice for employee self service portal " April 8, 2021 4.0 As an HR Representative I use UKG to track candidates, hire and onboard new employees, grab forms for internal and external use, check employee statuses and oversee compensation and adjustments. As an employee I use it to check vacation and sick time accruals, make tax and payroll deductions and benefits elections. It’s a good platform for internal use! Pros I like the ability to work off of 1 platform and have 1 portal for all my needs. I do the hiring for my company and I use UKG for hiring purposes, I also do on boarding for new employees and employee management once they are employees. My favorite feature is on boarding, I think it’s a wonderful improvement and I think it was completely worth the price for how much easier it makes on boarding virtual employees. Cons UKG is a relatively new combination between Ultipro and Kronos, and so far I don’t have any negatives but I did find the change over to be abrupt. Review Source Karya W. Purchasing Consumer Electronics Used the software for: 1-2 years ### "Ulti-Pro" September 27, 2018 4.0 Very easy to use. If I have questions, I forward them to our HR dept, who I'm assuming deals with UltiPro directly. Pros I like Ulti-Pro since it is our means of getting paid. It's very easy to use, and I'm able to make adjustments (if needed). I'm also able to submit vacation requests, time off requests, which is then sent electronically to my boss for approval. Very simple and works efficiently. We are now able to see the amount our paycheck will be ,in regards to the amount of hours we have worked. Cons I don't have any issues. It is very straightforward and easy to navigate through. Review Source Response from UKG October 18, 2018 Hi Karya, thanks for your feedback. We're thrilled to hear you enjoy our self-service features! We hope you have a wonderful day! JR Jennifer R. Administrative Systems Administrator Food Production Used the software for: Less than 6 months ### "New to WFD" June 11, 2021 4.0 Pros We came from WFC. We love how modern this feels and some features we've gained. Our implementation team was top notch Cons We were told the unification was seamless with WFR but the effective date not being used in some cases when it is pulled is a big NO. I would not recommend anyone doing this configuration until it is fixed. I understand it is being looked at but it was disappointing to learn it was designed this way. Review Source VR Verified Reviewer Compensation Generalist Retail Used the software for: 2+ years ### "Can be a lot better" March 12, 2018 3.0 It made processing requests from the field a lot easier to manage and keep track of. Pros I do like the report writing functionality compared to other systems. I also see that they are trying to update the look of the front office to make it more user friendly. Cons The response time when submitting a ticket is horrible and the amount of customs required to maintain a system is not adequate. We were looking at the new onboarding module and it has less functionality than the previous version. Doesn't make sense to me. Review Source AM Andrea M. Enrollment counselor Education Management Used the software for: 6-12 months ### "UKG Pro" February 23, 2022 5.0 It was very easy to use as an employee . I highly recommend it ! Pros I really liked the ease and convenience of being able to clock in daily with this app, on my phone . I was able to request time off , sick days , holiday pay, through here . Without having to go to my director . I could easily check my paid time off balances , accruals , etc Cons I had no complaints . I was easily able to use this , and get notifications immediately from my boss that she had approved or denied my Time off . Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Easier to use Review Source Michael C. Customer Service Specialist L2 Internet Used the software for: 2+ years ### "It's ok once you get used to it." December 14, 2018 4.0 Pros It does the job, and has all of the features that both employer and employee need for day-to-day tasks. Cons The interface isn't that good. The menu system can seem a but cluttered at first, so it helps to set your favorites so you won't have to go hunting for links. Navigation elements aren't well designed and placed in somewhat akward places... the options to add or save entries such as time off requests is on the opposite part of the screen as where you're actually entering the data. Review Source Ashish A. Dispatcher Telecommunications Used the software for: 6-12 months ### "Comprehensive Approach and advanced customization" June 21, 2024 5.0 UKG Pro is a robust and versatile human capital management solution that excels in customization, ease of use, and comprehensive HR capabilities. It’s highly regarded for enhancing operational efficiency and employee experience, making it a valuable asset for businesses aiming to streamline their HR processes. Pros Ease of Use: The user interface is designed to be intuitive, making it easy for employees to navigate and complete tasks efficiently. Cons Aesthetics could be better. They are not as appealing as competitors. Review Source LH Lynette H. Benefits and Compenstion Hospital & Health Care Used the software for: Less than 6 months ### "Don't purchase UKG Dimensions" August 19, 2021 1.0 Not good. It has been extremely difficult and we were promised many things that never happened. The system took us backwards instead of forward. No one on one training. It is not a streamlined system and very confusing to function within system. Pros There is nothing I like about the software Cons It is a cumbersome system, very difficult to work in and there is no support to learn the system. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing UKG Pro It was not my choice. I voted against it but the fiscal department wanted it and they took over the decision. A very poor decision. Review Source Response from UKG August 30, 2021 Hi Lynette, I am sorry to hear that your UKG Dimensions Solution has not been meeting your needs. To alleviate some of these issues, I would suggest reaching out to your dedicated sales rep. or Customer Success Manager to see if there is anything that can be done to improve your experience. If you would like me to connect you to your UKG account team, or have anything additional to share, please reach out to me directly at Samantha.conway@UKG.com Thanks, Samantha NL Nathan L. Maintenance tech Facilities Services Used the software for: 1-2 years ### "There is no actual support" January 22, 2024 1.0 I don't get how you can have an app like this and not have a direct line to a support team. Pros Nothing as there's no difference between the old app we used and the new one Cons They have no direct support for the company. Never had any real issues till they "upgraded" to the "pro" version. My password expired went to make a new one and it doesn't recognize my current one which is needed to make a new one. The app new app runs super slow compared to the old one. No clue why they would even change apps when they are pretty much the exact same setup. Review Source Response from UKG January 24, 2024 Hi Nathan, thank you so much for reaching out. We are sorry you are having this experience and would like to find a way to help. Please reach out to us at feedback@ukg.com. TM Tamara M. Benefits, Leave & Work Comp Advisor Hospital & Health Care Used the software for: Less than 6 months ### "Benefits and Leave Review" August 24, 2021 5.0 Pros The ease of switching from one employee to another, and being able to easily enter multiple days off Cons The FMLA documents are not intuitive yet in our system. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reporting was not good. Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "Great tool for payroll" January 5, 2023 5.0 overall it is a very good management tool I suggest it to users Pros I like UKG pro because it is a complete tool that improves productivity and allows for better results.very useful to facilitate the management of company payments Cons the handling of the platform is understandable. if there is something to improve it is to make the access more easy Review Source JAH John Aries H. Kronos System Administrator Outsourcing/Offshoring Used the software for: 6-12 months ### "UKD Dimensions" June 18, 2021 5.0 The company's payroll and timekeeping accuracy has significantly increased since we started UKG Dimensions Pros The product is easy to use on a user standpoint Cons The reporting side could be more user friendly as not all have the time to attend trainings. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro Cheaper and easier to maintain. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Timekeeping and payroll accuracy issues and employee timecard visibility. Review Source AM Anthony M. HRIS, Payroll, Total Rewards Manager Machinery Used the software for: 2+ years ### "From standard to high performing" September 10, 2021 5.0 Excellent, the best thing was the merger with Kronos, it catapulted UKG in a higher performance bracket with Workday . Pros The constant improvement making it more user friendly, ease for HR Core, set up, work flows the world evolves with technology advancing every year, UKG must constantly update keeping up with the changes in modern working, technology updates. Cons The BI reporting is not user friendly, getting in touch with a BI specialist is not easy, there is just some functions that a client is not certain about that makes decision making a bit difficult it is easy to read up on a basic function but some need more detail Reason for choosing UKG Pro The VP chose UKG due to pricing, and for the executive reporting package Review Source Blaine T. General manager Restaurants Used the software for: 2+ years ### "One stop shop for all of your help and payroll needs" April 17, 2018 5.0 Pros All training, hiring, payroll, and planning needs for your business in one place. Can be quickly learned for new managers. Cons Inventory has to be manually entered, but this is not uncommon for any software similar to this product. Review Source Response from UKG April 23, 2018 Hi Blaine, thank you for your feedback! We're thrilled you hear you are enjoying your experience with us. I just wanted to reach out and let you know that I have shared your insights with the team to help us improve. I hope you have a wonderful day! CL Carol L. Office Mgr & Registrar Leisure, Travel & Tourism Used the software for: 2+ years ### "Attendance Plus" September 26, 2019 3.0 You can record your attendance and sick time, schedule personal time off, and our company has employees sign up for and update company benefits and insurance through UltiPro. I only use it for recording info for myself except for two months in the summer when I have some additional staff but I believe our Human Resources department finds it works very well for them. Pros We have to use this software to keep track of our attendance, personal and sick time plus our benefits. I like that I can clock in and out with my cell phone and not have to use only a computer. Cons Sometimes even though it says that your punch into or out of work was accepted when using my cell phone, it actually did not take and I missed a punch. Also when fixing a staff member’s timesheet because of a mistake, they have made it is not very obvious how to do this. It is sort of buried in other screens. Review Source DM Debbie M. Sr. Payroll Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A Quick Payroll Process" August 19, 2020 3.0 Okay, I have been using for 5 years and I still come across issues. Pros UltiPro is quick with processing payrolls. Cons You can tell there were many different developers. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing UKG Pro HR Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) HR what the change. 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