# Page 16 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 16 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 376-400 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Brendon H.  
Talent Management Specialist  
Market Research  
Used the software for: 1-2 years

### "Customizeable in Select Areas"

February 20, 2020

3.0

Overall my experience was sub-par. The Customer Service is inconsistent, where the quality in customer service is very dependent on who you get on the other line.

Pros

UltiPro was nice as it had a suite of everything you'd need all in one platform. When set up appropriately, you can get some pretty good efficiency out of this product.

Cons

There are numerous annoyances and redundancies within different areas of the HRIS platform. Within Performance Management, you're severely limited in the configurations you can make. Some things wihtin the system can't be deleted because they're "system delivered".

Review Source

VR

Verified Reviewer  
Human Resources  
Construction  
Used the software for: 2+ years

### "Poor Software with Poor Service"

August 17, 2020

2.0

Lacking, the software is not user friendly and there are many other better options out there.

Pros

I don't have a favorite aspect. The system isn't easy to use. On boarding our company was difficult, getting help post-integration is difficult, and pricey.

Cons

The software is difficult to use at best. Training is lack luster and confusing. Building reports gives you so many options it takes forever to determine what field you need.

Review Source

ST

Sonya T.  
HR Business Partner  
Oil & Energy  
Used the software for: 6-12 months

### "Ultipro Review "

March 1, 2019

5.0

For the most part all has been good with the exception of some EDI feeds that still have not been set up properly. All though I feel like now we have a good support team looking into each issue, I wish they would have been pro-active about the issue since the beginning however I do have to mention that our team has had new members and that could have impacted the communication.

Pros

I like the ability to run various payroll and employee reports, also the customization to each report is very helpful. Sometimes building a report is a tedious job but once built it's a great tool.

Cons

As mentioned above sometimes you have to build a report based on certain needs and it can be tedious but once it's built they are amazing tools. You have great support from their team if any issues arise with any matter.

Review Source

RS

Reetha S.  
RPA Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Overview of UKG Pro"

March 17, 2023

5.0

UKG Pro has been a great experience and we are looking forward to continuing to use it.

Pros

A modern and flexible tool which very helpful in tracking the payroll of an employee.\* Timecard Entry and Automation of Scheduling to enter Timecards.\* Easy-to-use Mobile Application

Cons

It would be better when the tool overcomes the least feature of UKG Pro would be the lack of customization options.

Review Source

VR

Verified Reviewer  
District Marketing Manager, Higher Education  
Retail  
Used the software for: 1-2 years

### "Excellent and easy"

March 8, 2019

5.0

Pros

I use this with my employer to access my pay info. Super intuitive and easy to find or download information.

Cons

Can't download stubs in batches. That's fine though.

Review Source

KB

Kathy B.  
HR Manager  
Industrial Automation  
Used the software for: 2+ years

### "Easy to use, great customer support. Company is always looking at ways to improve and update. "

March 7, 2018

4.0

Being able to put all of our employee information into one system is fantastic. We are able to run reports, input training as well as confidential paperwork. Paperless is so much easier than keeping track or loosing the info. The programmer's are always looking at ways to improve the system and add more features.

Pros

All of your HRIS info in one spot. Easy to locate and add documentation. Graphs, reports and so much more. In the process of implementing onboarding to make the experience easier for new hires.

Cons

Would like to use other features and programs. The cost is a little high. Have not been able to get upper management onboard yet. Will keep trying.

Review Source

AS

Alison S.  
Banker  
Banking  
Used the software for: 2+ years

### "Ultipro experience "

November 17, 2020

3.0

Pros

It tracks vacation and sick time off and allows requests for timd off.

Cons

This software always has issues with adding in exceptions to reported time and maximizing/ minimizing the reporting lines.

Review Source

JM

Jason M.  
Maintenance Planner  
Mining & Metals  
Used the software for: 2+ years

### "Ultipro Review"

December 26, 2019

4.0

Other than no autosave in certain situations, I have no issues.

Pros

Ultipro is relatively easy to go to one selection to another. The programs allows me to view my pay to the amount of hours I have of PTO. Its great to have everything together in program.

Cons

When writing reviews and leaving the program idle for a certain period of time, the program will close and you will lose any data that wasn't saved.

Review Source

Staci D.  
Online Content and Community Manager for The Network  
Religious Institutions  
Used the software for: 2+ years

### "UltiPro: One Stop Shop for Important Employee Information"

March 3, 2019

5.0

The simplicity of UltiPro is my favorite feature. It's practical and helps me get the information I need quickly.

Pros

I love that UltiPro keeps all important and relevant information in one place. I like that I only have to go one place to find submit my timesheet, review my sick/paid days off, and select benefits.

Cons

UltiPro has worked really wells. I don't have any issues!

Review Source

CM

Christian M.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Love Ultipro"

September 24, 2019

5.0

Overall, Ultipro has met our needs. Easy for employees to track their time and PTO hours. Links with needed training updates to get employees up to date.

Pros

I like that it's easy to navigate most areas. I can save my favorite links and easily get to where I need.

Cons

Not many negatives to speak of. When employees punch in and punch out, sometimes there can be confusion, but that's easily fixed with call to an administrator.

Review Source

TB

Ted B.  
CEO  
Airlines/Aviation  
Used the software for: 2+ years

### "President"

September 8, 2021

5.0

Pros

integration with company policies and ease of use for employees

Cons

A bit of a challenge to implement, required some system reconfigruation

Review Source

ND

Nizar D.  
Lawyer  
Law Practice  
Used the software for: 2+ years

### "Replacement for paper payroll statements!"

September 17, 2022

5.0

Made my life much easier, I'm able to access my payroll information at any time from anywhere!

Pros

I love how environmentally friendly this is. Before UKG Pro, my firm would print out payroll statements and deliver to each employee every 2 weeks. Now, with UKG Pro, each employee has access to their payroll information from their phone.

Cons

It was difficult to learn at first but now I understand it.

Review Source

Brad G.  
Software Engineer  
Banking  
Used the software for: 6-12 months

### "A great system to use, although it could be more user friendly."

December 4, 2018

4.0

My company uses this software to keep track of all our HR needs. I'm an employee who uses this software to find what I need. I would reccomend this software to anyone looking for a good HR management solution for their company.

Pros

All the information I need is at the tip of my fingers. I can access my paycheck and W-2s going back for years. I can see the info regarding my health insurance, life insurance, including my dependants. I also change all the info through this website. It's all in one place! Best of all, I can access it from anywhere, not just on my company's intranet.

Cons

It's not alwasy intuitive. Some info can be hard to find, and the labels on the links are not always 100% clear.

Review Source

JB

Jaqui B.  
Construction Project Coordinator  
Construction  
Used the software for: 2+ years

### "Easiest HR system EVER"

February 10, 2017

5.0

I can't say enough good things about Ultipro. This system is by far the easiest HR system I have ever used. As an end user - I find it EXTREMELY helpful to have the ability to log into 1 site for all my HR related needs. From obtaining yearly W-2s, viewing weekly pay stubs., or updating direct deposit or benefit options is user friendly and not much training required at all.

Pros

The ability to add many different HR items on 1 site.

Cons

Sometimes the software runs a little slow but it usually doesn't last long.

Review Source

Response from UKG

April 27, 2017

Hi Jaqui, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day! Thank you, Micole Kaye, Ultimate Software

EM

Enda M.  
Sr HR Rep  
Food Production  
Used the software for: Less than 6 months

### "Not too bad "

June 9, 2021

4.0

Pros

I like the fact that you can track the attendance in this system as well as time.

Cons

The way that it makes you go in and out of the files to get to another area that needs attention

Review Source

VR

Verified Reviewer  
Staff Accountant  
Internet  
Used the software for: 6-12 months

### "Upgrade from previous "

October 26, 2018

4.0

Pros

I used to use ADP before I came to this company. Ultipro has a much be UX than ADP and makes updating information as well as "life events" much easier. Downloading my statements can be done in bulk which is a big plus.

Cons

Nothing, it does everything I need it to do and the website runs fast.

Review Source

JF

Jan F.  
Director  
Packaging and Containers  
Used the software for: 2+ years

### "Keeps Track of EVERYTHING"

August 19, 2019

5.0

Pros

I love that fact that this is a one-stop software that can keep track of everything I need for myself for work (Ex: Time cards, Reviews, PTO and Pay Stubs). I can access it on a daily basis and it's up-to-date.

Cons

The thing I like least about this software is that I can't use it for my personal use. I would love this to hold all my important documents from home.

Review Source

VR

Verified Reviewer  
Team Lead, SMB Sales  
Computer Software  
Used the software for: 1-2 years

### "Just your average HR business software"

October 19, 2019

4.0

Overall it's pretty average, not great but not bad.

Pros

I like how it is a one-stop shop for all of my HR needs in terms of tracking time, PTO, payroll, benefits, and medical insurance. I log into one single place and all of my info is right there for me.

Cons

It takes a lot of steps to submit a request for paid time off which is my most common use case for Ulti-Pro. I have to click through a bunch of screens before I can submit a request and I feel that it should be a more streamlined process.

Review Source

KJ

Kathy J.  
Payroll and Benefits Manager  
Building Materials  
Used the software for: 6-12 months

### "Cadilac of payroll and HR software"

November 10, 2018

5.0

I have found it easy to learn and customer service is very helpful.

Pros

The software is very user friendly and easy to make changes and process payroll. Love the payroll features of multi company payrolls in the payroll gateway and able to work in all with adding additional checks, change the tax type and arrears features. Checks and direct deposit forms are easy to print and the W-2 features are great. We are just moving to mobile and looking at additional products.

Cons

Sometimes when you go to do something you find out you don't have business process activated and you have to go back and try again. You have multiple screens when trying to change and save new information.

Review Source

VR

Verified Reviewer  
Chief Operating Officer  
Biotechnology  
Used the software for: 6-12 months

### "If you trust people, Its powerful"

January 8, 2020

5.0

I no longer have to worry about fighting with HR over my hours

Pros

Ultipro has managed to put together a website that makes workers lives easier, and doesn't take forever to load.

Cons

Employees can clock in/out from the website, which can lead to some issues if you don't have a trustworthy workforce

Review Source

Olivia W.  
Human resources assistant  
Human Resources  
Used the software for: 1-2 years

### " ULTIPRO "

April 10, 2019

4.0

Pros

The software was relatively easy to use and functional for our daily needs.

Cons

Some of the functions were not customizable.

Review Source

MS

Melissa S.  
Paralegal  
Legal Services  
Used the software for: Less than 6 months

### "UKG Pro new user"

February 15, 2023

5.0

Overall my experience has been great! I love that all my pay info is at my fingertips

Pros

I am a new user of UKG and was a 1099 employee prior. I love how everything is right in front of you.

Cons

The tax withholdings has been difficult for me to figure out.

Review Source

Bobby S.  
Client Success Manager  
Food & Beverages  
Used the software for: 2+ years

### "UltiPro is a fine payroll processing tool."

June 30, 2020

4.0

We use UltiPro as our primary payroll processing service.

Pros

I like that I am able to do all of the necessary payroll processing functions in UltiPro (request time off, view pay stubs, etc.).

Cons

It feels to me like some of the functionality is lacking a bit. It just isn't quite as user friendly and intuitive as I would like.

Review Source

Brittany T.  
Independent contractor  
Consumer Services  
Used the software for: 6-12 months

### "Used in past"

December 5, 2019

5.0

I enjoyed using this software, it was simple to set up and use.

Pros

I used this for work in the past to keep track of payments and hours, it was very easy to use and navigate.

Cons

I never ran into any issues using this software, and I have no complaints about it. Easy to use and set up.

Review Source

SM

Shelly M.  
Agent  
Consumer Goods  
Used the software for: 6-12 months

### "Ukg pro "

July 27, 2022

5.0

It was great

Pros

Ukg pro allows me to keep track of my time sheet.

Cons

The gating app is a bit difficult to navigate

Review Source

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