# Page 17 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 17 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 401-425 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KM

Kim M.  
Payroll Manager  
Hospitality  
Used the software for: 2+ years

### "UltiPro Review"

February 27, 2019

4.0

Pros

It's easy to use (once you learn the system). It integrates with most systems. It offers so many different platforms.

Cons

You need to be able to drill down Recruiting more. I don't want my managers to be able to see all candidates, only the ones that apply for their location. Customer Service is not always quick, ESPECIALLY the Tax Group.

Review Source

PR

Paige R.  
Global Learning & Development Specialist  
Management Consulting  
Used the software for: 1-2 years

### "LMS Administrator UKG Pro Review"

July 19, 2021

4.0

Pros

It is very easy to upload training and categorize things the way you want. There are a lot of customization options for how you want training, and employees set up in the system.

Cons

Troubleshooting LMS issues can sometimes be challenging and take longer than expected. The LMS Enthusiasts group in the UKG Community is a great resource for when quick solutions are needed though!

Review Source

VR

Verified Reviewer  
Clinical Quality Analyst  
Hospital & Health Care  
Used the software for: 1-2 years

### "Ultipro"

December 4, 2018

4.0

Pros

Able to review timesheets before submitting

Cons

None at this time. Only uses it for clocking in and out of work

Review Source

PW

Paige W.  
Reputation Manager  
Management Consulting  
Used the software for: 1-2 years

### "Easy to use"

December 8, 2023

5.0

Pros

Easy to use, easy to keep track of my team's payroll and time off

Cons

Sometimes there are a lot of steps required to do simple tasks, like approve a timesheet.

Review Source

Casscilla C.  
Cook  
Computer Software  
Used the software for: 2+ years

### "TPG/OTO"

February 12, 2020

5.0

Overall I really enjoy this software and would not want the company to buy any other product as this one does everything that the company and employee need for the most part.

Pros

As a TPG employee, I enjoyed being able to see the time in and time out of each week I enjoy being able to ask admin questions though the software when there was no other way to reach out to them. I liked the ability to request days off threw that software.

Cons

Now as an OTO employee, their system is different and I really wish that the software was the same.I wish that all functions of ultipro came as a standard in all software. It makes me upset that I can no longer view my clock in and out time.

Review Source

MMC

Md Muhibbul C.  
Software engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "UKG Pro review"

September 10, 2021

5.0

Overall, it's a very good payroll software for managing HR system. Also, notification every payroll date is good thin that we don;t have to always go to website if Payroll is executed successfully.

Pros

We can add new bank online and unlink. Only thing need to make sure we do this before next payroll run. In addition, it tracks all vacation hours transparently.

Cons

Sometimes, when login from Mobile, it routes to desktop version. Probably need to improve customer experience. Also, Menu bar sometimes disappear from Mobile.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Because of cost.

Review Source

CB

Cristen B.  
Project Manager  
Wireless  
Used the software for: 1-2 years

### "Timesheets and Time Off"

November 17, 2020

5.0

Overall I have enjoyed working in UltiPro. The training videos are very helpful to understanding navigation and submitting requests.

Pros

Easy tracking of PTO Balances, previous time off, and submitting of PTO to your manager. The Calendar view is extremely helpful when reviewing PTO Plans. Easy to review and approve teams timesheets on a weekly basis.

Cons

Some features may be hard to get to and when PTO requests are adjusted or rejected there is a lag until you see it back in your PTO remaining balance.

Review Source

SR

Stephanie R.  
CNA  
Medical Practice  
Used the software for: 2+ years

### "You can't go wrong!"

September 6, 2019

5.0

Great software for time, payroll and benefit information. Easy to login and check time, apply for PTO and check payroll

Pros

Love the ease of use for this software. Employees and Employers find it very easy to use and navigate

Cons

Nothing at all! There is absolutely nothing I would change about using this software. All employees find it very useful

Review Source

AV

Alexandra V.  
Teacher  
Education Management  
Used the software for: 6-12 months

### "Time Clock"

September 23, 2020

4.0

More good than bad. I wish there was a way to see pay before it goes into my bank account for budgeting purposes but not a big deal.

Pros

I enjoy being able to have all my pay stubs and benefit information available in one easy app rather than keeping track of multiple ones.

Cons

The clock in system is not always reliable. I constantly have to correct times because I was not able to clock in at the correct time but had to get to work and couldn’t keep messing with it.

Review Source

EN

Elizabeth N.  
Phlebotomy Tech  
Medical Practice  
Used the software for: 6-12 months

### "ukg yay!"

July 21, 2022

5.0

Pros

The most I like about this software is the ease and efficiency of correcting timecards and putting in requests.

Cons

What I like least about the software is the pending approval takes a little bit of time.

Review Source

Alannah O.  
Emerging Business Merchandiser  
Retail  
Used the software for: 1-2 years

### "UltiPro"

October 5, 2018

5.0

Pros

UltiPro makes it easy to view most of my personal information, such as paystubs, tax info, and benefits.

Cons

The goal tasks in UltiPro can be hard to manage through the site, often with notifications that remain after they are registered.

Review Source

Response from UKG

October 18, 2018

Hi Alannah, thanks for reaching out! We're thrilled to hear you enjoy our self-service capabilities! We wanted to let you know that your feedback is important to us and we have shared your comments with the team to help us improve. Have a wonderful day!

BH

Bob H.  
HRBP  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Ultipro"

November 20, 2018

3.0

We utilize Ultipro for payroll, time management, recruiting and learning and development. It serves our needs, but Ultipro's customer service in helping resolve issues is not great.

Pros

We like that it is one unified system for HRIS, ATS, & L&D.

Cons

Issued with data feeds regularly ATS system seems to have been designed by non-recruiting people

Review Source

Response from UKG

January 2, 2019

Hi Bob, thanks for reaching out. We're happy to hear you enjoy our unified solution. We appreciate your feedback and I have shared your comments with the team to help us improve. Have a wonderful day and a happy New Year!

JF

Jessie F.  
ADministrative Assistant  
Civil Engineering  
Used the software for: 6-12 months

### "UltiPro"

January 7, 2019

5.0

UltiPro is a comprehensive platform for human resources and timecard information. It is customizable and once implemented it is easy to use. It has many features, like a mobile app, which makes it suitable for employees who are out of the office on business to use.

Pros

This software allowed our company to combine platforms into one user experience. It is easy to use and pretty comprehensive. It allows our employees to use a mobile app, in addition to the user site, to keep track of their time and information.

Cons

It had a few kinks when it was implemented. Our employees had to make a few sacrifices to use this platform, like inflexible pay dates that needed to be changed.

Review Source

VR

Verified Reviewer  
Engineer - Manufacturing  
Consumer Goods  
Used the software for: 6-12 months

### "Easy to use people management software"

December 13, 2018

4.0

Pros

Ease of use, user friendly. It covers all parts of the resource management. It can be customized easily.

Cons

Some options or functions are hard to find and get to. The user interface customization is sometimes hard to deal with.

Review Source

VR

Verified Reviewer  
Senior Customer Success Manager  
Computer Software  
Used the software for: 2+ years

### "Very clunky Employee HR Tool"

August 18, 2019

3.0

Very middle-of-the-road product that needs some support to be improved.

Pros

It does the job, and supports many features for employees to utilize.

Cons

VERY clunky/outdated UI. It is also not accessible for our blind employees that rely on screen readers and other assistive technology.

Review Source

VR

Verified Reviewer  
Internal Auditor  
Banking  
Used the software for: 2+ years

### "Ultipro use as a salaried employee"

November 2, 2018

4.0

I'm using ultipro on a biweekly basis to access pay information and occasionally at other times to access pay history, accrual for time off and to access health benefit information.

Pros

Ultipro is simple and easy to use. When I need to access employment or pay history, view my accruals for sick or vacation leave, view a payroll and holiday schedule, and even sign up for my yearly health benefits, it makes it very easy to do.

Cons

When I first used the program I found it difficult to find some of the items I needed to access and wasn't sure where to look because of how some items were labeled. It's much easier now that I've gotten the hang of it.

Review Source

VR

Verified Reviewer  
Human Resources Manager  
Telecommunications  
Used the software for: Less than 6 months

### "Not as impression as I hoped to be"

July 16, 2019

3.0

I am an HR user to pull employee information, make changes, and complete employment verification.

Pros

Potential to house a lot of good information and the mobile app is great.

Cons

Reporting for custom use is a joke. Pulling historical information for an audit or investigation is nearly impossible. Cannot do roll-up totals of multiple paychecks for an employment verification at all. HR is constantly being asked to provide pay information for all kinds of reason and specific time periods and you cannot do that in this system at all. An employee should be able to reset their own password.

Review Source

BH

Bob H.  
HRBP  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Ultipro "

December 8, 2019

3.0

We use this as our main HRIS platform for employees.

Pros

It is one unified system for us (i.e. ATS, Onboarding, Payroll, Personnel, learning, etc) this helps flow an applicant to employee smoothly.

Cons

The reports could be easier to build, especially in the recruiting system. Customer service has not been great.

Review Source

WM

Wendy M.  
Customer service  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Timesheet"

April 19, 2019

5.0

Over all I love it. It helps keep the employees benefits and payroll in one secured area

Pros

I like that everything is at your fingertips regarding your personal pay and time sheet. I can get copies of anything needed just from signing into the tab.

Cons

I dont like that there is no warning that the password is expiring.

Review Source

MF

Michael F.  
Sr. Application Support Analyst  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Highly configurable with great BI / Analytics capabailites"

February 14, 2020

4.0

We continue to improve our HRIS experience using UltiPro, recently upgrading our Recruiting and On-boarding process. Excellent training, both live and on-demand and an excellent user group to share solutions

Pros

Business Intelligence using IBM Cognos Analytics

Cons

Support - They mean well but leave you to manage their support commitment to you.

Review Source

VR

Verified Reviewer  
Leasing specialist  
Real Estate  
Used the software for: Less than 6 months

### "Great for self management "

December 6, 2022

4.0

Pros

I preferred the desktop version to the mobile app.

Cons

It might take a while to get the hang of it.

Review Source

TT

Travis T.  
Strategy Manager  
Automotive  
Used the software for: 1-2 years

### "Best HR solution I have used"

April 13, 2017

4.0

Having used several competitors in this space, Ultipro provided a clear advantage in terms of simplicity, functionality & overall value. I (hopefully) will never have to use another.

Pros

elegant design; tasks are easy to complete and due to minimal unnecessary steps. Customer service to this point has been impeccable, especially for such a big player in the space

Cons

same complaint I have with all solutions of this kind: too many unnecessary steps. Ultipro (like all others) could be simplified and streamlined.

Review Source

Response from UKG

April 27, 2017

Hi Travis, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. We appreciate the kind words you shared. Have a great day! Thank you, Micole Kaye, Ultimate Software

SG

Skyler G.  
Sales Director  
Consumer Services  
Used the software for: 1-2 years

### "Works Well at All Levels"

April 11, 2019

5.0

From a management viewpoint, it was the easiest and fastest HR system I've used in my career. Should the opportunity arise to use implement Ultipro in my new position I will gladly advocate it.

Pros

What I loved the most about Ultipro is how easy it was to use. Managing employees schedules, time off requests, time card approvals, etc... All of it easy.

Cons

Honestly there is very little I disliked about Ultipro. My only complaint was that it took time to update or load... thats about it.

Review Source

JL

Jason L.  
Credit Analyst  
Financial Services  
Used the software for: Less than 6 months

### "Great Customizability / UI Improvements"

January 5, 2020

5.0

Great features, not very pretty to look at. The layout of the time card sheet is also very obtuse, making it hard to review previous time punches.

Pros

I like the fact that the UltiPro platform can be customized to fit our company's needs. We are a small startup in the transition to growing into a high yield financial company. We just on boarded 150 people in the last few months. We needed something to handle the live-time clocking in and out of employees. So this feature, among housing a live corporate directory, has proven to be easily implemented.

Cons

The layout of the menu. There is a lot of unused white space on the web app. When looking for the time clock I have to navigate through two sub menus.

Review Source

gB

gary B.  
District Manager  
Restaurants  
Used the software for: 2+ years

### "Ultipro use in a restaurant setting"

November 7, 2020

5.0

Overall Ultipro performed at a very high level.

Pros

Ultipro made it very easy to track employee information, vacation requests, performance management, reviews, wage and salary, tax information, and payroll.

Cons

If there was a problem, customer support was a challenge to contact and communicate with.

Review Source

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