# Page 18 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 18 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 426-450 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Human Resources  
Restaurants  
Used the software for: 2+ years

### "Great for employee paperwork"

March 11, 2020

5.0

Very impressed with UltiPro, my experience has ended but it was great.

Pros

UltiPro is great for having access to online tax documents. Very convenient for employees to view paychecks, tax forms, etc.

Cons

I had trouble one year updating my W4 tax form online, but that is the only issue I had with UltiPro.

Review Source

DC

Deanna C.  
Accounting Coordinator  
Consumer Goods  
Used the software for: 2+ years

### "Ulti Pro Payroll and Time"

February 28, 2019

4.0

Pros

IT is very user-friendly. It has many reports that come with the package and a reporting tool that allows creativity for any reporting level.

Cons

Some of the time management reports are not very pretty. Most of these take a little cleaning up as far as column titles and so forth.

Review Source

BD

Brooke D.  
Compliance Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Uses for Payroll"

December 5, 2019

4.0

This is where my employees clock in and get their times approved.

Pros

We use this for time clock Open enrollment Time management Keeps track of our pay stubs Can change tax issues

Cons

Manually entering things can be a bit time consuming Sometimes viewing benefits and other things can be a struggle.

Review Source

TG

Timothy G.  
Service Manager  
Consumer Services  
Used the software for: 2+ years

### "Detailed Payroll and Time Management Software"

October 31, 2023

5.0

There is a lot of great information available that assist with employee management. The user interface is sometimes rough. The app intermittently "goes down" and does not allow employees to clock in or out.

Pros

The employees have the ability to request time changes and adds. All the admin has to do is click approve or refuse.

Cons

It is not very easy to navigate if you are wanting detailed information. It is also not very easy to read on some screens for example if you are looking at PTO requests to see what is submitted or approved. It is visually difficult to interpret sometimes.

Review Source

CE

Colleen E.  
HR Generalist  
  
Used the software for: 6-12 months

### "Easy to Use, Good Customer Support"

March 13, 2018

4.0

Pros

UltiPro is very easy to use and accessible from every web browser. It has many options to 'turn on' for administrators and employees find their view very easy to navigate. When I've needed to contact customer support, they have been help. There is a useful tool called the 'Learning Center' that answers many trouble shooting questions people have had in the past.

Cons

In the 'Recruitment Gateway' (ATS portion), it can be tedious to manually forward each candidate to the a hiring manager. It would be very helpful if there were an option to select multiple candidates to forward on to a hiring manager. Additionally, the app version of UltiPro is very limited. We have not turned on this feature, as the customization options are (currently) extremely limited.

Review Source

AB

Antonia B.  
Consumer Success Representative  
Real Estate  
Used the software for: 1-2 years

### "UltiPro is an excellent employee time tracker and more"

August 18, 2020

5.0

Overall, it has been a positive experience and I would recommend it to all businesses.

Pros

Ultipro is extremely to use and needs little to no training to get started with. All of an employees essential information is accessible through UltiPro from the time tracker to benefits; all of it is organized and easy to navigate.

Cons

No cons, Ultipro is very efficient and very similar to ADP. I have experienced no issues in my time using UltiPro.

Review Source

VR

Verified Reviewer  
Digital Marketing Intern  
Marketing and Advertising  
Used the software for: 2+ years

### "Decent "

August 7, 2018

4.0

Pros

One of the companies I work for uses this for keeping track of our pay. It's nothing special, but efficent.

Cons

The login screen can be glitchy depending on the operating system you are using and it's not mobile friendly.

Review Source

NV

Nithusha V.  
HR Consultant  
Human Resources  
Used the software for: Less than 6 months

### "Loved using it!"

April 16, 2024

5.0

Pros

Its intuitive interface and customizable features make it easy to tailor the platform to our organization's specific needs.

Cons

Experienced minor glitches or delays in system updates.

Review Source

VR

Verified Reviewer  
Medical Assistant, Clinical Lead  
Hospital & Health Care  
Used the software for: 1-2 years

### "UltiPro: Good functionality, confusing menus"

April 13, 2019

4.0

Pros

The program contains a lot of the HR things that are needed such as pay stubs, benefits, etc. Your employee's will have access to the different things that they need.

Cons

The menu layouts are confusing and counter intuitive. They do not function like you would expect, and things are nested inside of others in places where it does not make sense. This makes it more difficult to navigate than it needs to be.

Review Source

Hayley W.  
Account Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great Software, both for Administrators and Users"

July 29, 2019

5.0

Pros

This software is very easy to use for users and administrators. It's easy to create schedules for teams.

Cons

There really isn't anything that I didn't like about the software.

Review Source

KR

Kaley R.  
Sustainability Reporter  
Media Production  
Used the software for: 2+ years

### "Pretty Good, Some Learning Needed"

January 14, 2023

4.0

Pros

A lot, a lot, a lot goes into this interface and that's not lost on me. Great to have it all in one spot. Time clock, benefits, employee data, company memos, and the like. Password sync and FaceID is nice for streamlined login.

Cons

Some aspects like benefit summary are not user-friendly on the mobile app.

Review Source

LH

Lori H.  
AVP, Human Resources  
Financial Services  
Used the software for: 2+ years

### "User friendly, integrated system"

November 8, 2017

5.0

Many - ease of use, access to consolidated info.

Pros

integration between platforms; user friendly/intuitive; invest back in customer development through workshops, etc. Good training.

Cons

Some limitations requiring expensive custom fixes. It is not cheap, but it is also a quality product

Review Source

Response from UKG

November 9, 2017

Hi Lori, thank you for your feedback. We're thrilled to hear you are enjoying your experience with us. I just wanted to let you know I have shared your comments with the team to help us improve. I hope you have a great day!

VR

Verified Reviewer  
Analyst  
Capital Markets  
Used the software for: Less than 6 months

### "Our True Business Partner"

November 5, 2019

5.0

Using this software, our performance management has been over the top!

Pros

We have enjoyed great flexibility in the way we create our files in it. The fact that it allows for different items to be added, things like the date, in a way suitable for each company is priceless. It, therefore, allows businesses to be themselves, and work how best they feel necessary.

Cons

There is just one problem with this software, our business works with many other software, and we fell it would be great if it had a function to integrate with other software.

Review Source

VR

Verified Reviewer  
Director of Research  
Hospital & Health Care  
Used the software for: 2+ years

### "Does it's job bt may be better for small companies"

August 16, 2019

4.0

Pros

Pretty easy to navigate and find what I need.

Cons

As our company has grown and the staff and amount of documents have, the clutter has increased. I am concerned future growth will make navigation more challenging

Review Source

VR

Verified Reviewer  
CS  
Human Resources  
Used the software for: 6-12 months

### "UP"

May 14, 2019

5.0

Pros

Great use of ease of simplicity on tasks to submit request and make changes

Cons

There isn't much that I don't like, more so would like the option to organize within the app

Review Source

AC

Amy C.  
HR Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Gets better after time!"

September 8, 2021

4.0

It has gotten better over the years.

Pros

It really is user friendly. There is so much information at first, it's overwhelming, but once you get the hang of it, it's pretty good!

Cons

The Tax Team response can be way delayed.

Review Source

GM

Georgette M.  
Corporate Payroll Manager  
Entertainment  
Used the software for: 1-2 years

### "UKG Dimensions Review"

June 7, 2021

3.0

Pros

Scheduling, Reporting (Dataviews), analytics,

Cons

No integration with current payroll system nor future HCM.

Review Source

CG

Crishna G.  
Nurse  
Medical Practice  
Used the software for: Less than 6 months

### "Save yourself and DO NOT use this app!"

December 20, 2022

1.0

I feel like someone has to be a web developer to claim that this app is "easy" to use. IT IS FAR FROM EASY. Very complicated. Overwhelming fields. Your employee and users will easily get lost in this tool. We've only rolled this out for 3 days and heard TONS of complains, questions, and negative feedback!

Pros

Nothing positive to say about this app. Totally inconvenient to use.

Cons

It is very complicated even for a millennial and tech savvy like me. You have to download 2 apps instead of using just one which A LOT of other software has. You have to download UKG Pro first and then this app in order to simply log your time. Totally inconvenient!

Switched from

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Company-mandated

Review Source

HA

Hanin A.  
Communications Analyst  
Computer Software  
Used the software for: 6-12 months

### "Convenient "

February 14, 2023

5.0

Pros

Its a convenient way to fill your timecards and manage your personal info.

Cons

Slightly slow and sometimes freezes unfortunately.

Review Source

Krishna C.  
Senior Consultant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Ultipro for Payroll and talent management"

December 3, 2019

5.0

Overall very positive experience. I wont use the product directly though.

Pros

We use Ultipro for our payroll processing, employee onboarding and talent management. It is so easy to use . With expense management integrated, it is one of the best HR products.

Cons

I am not sure about the exact cost but I heard that it is slightly expensive. However, you pay for what you get.

Review Source

CL

Christine L.  
Project Manager  
Building Materials  
Used the software for: 1-2 years

### "WFC migration to WFD"

August 26, 2021

4.0

Better tracking of absences. Our company has adoption issues of using Scheduler in the past. But the new WFD was better than the old WFC, so we can use the scheduler better and be able to report off absences and lates for our Hourly employees. Then managers and HR can take corrective actions for employees that are often late or absent.

Pros

Cloud based, so no need to have internal IT to support the hardware. Patching boxes, and security updates on our own servers.

Cons

The product came with Analytics inside the basic time keeping, but we didn't want to pay for it. But it still was available. Very confusing for customers. Why do we get something we didn't pay for? Also the rep gave us a migration cost. We wanted accrual licenses removed when we migrated from Workforce Central, but the rep didn't allow us due to a migration contract. So we had to pay for stuff we didn't want to use.

Reason for choosing UKG Pro

Migration. We were on Workforce Central.

Review Source

Craig T.  
Cashier  
Automotive  
Used the software for: 1-2 years

### "Ultipro Review"

July 31, 2020

2.0

The logging in issue as mentioned previously. Other coworkers facing the same problem on a regular basis.

Pros

The App is pretty easy to view with decent sized icons and a very clear color scheme. Timesheets easy to view via PDF files.

Cons

Regularly having to reset password and not letting you use a previous one. App is fine to login but often problems logging into desktop version.

Review Source

VR

Verified Reviewer  
HR Generalist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Ease of Use of UltiPro"

October 8, 2019

4.0

Pros

Ease of use - this is a very user friendly platform - and very customizable. We track all of our renewable items through Licenses - and it auto generates reports to go out to the managers, this has really helped us stay on top of getting these completed on time.

Cons

There are a few screens that seem to glitch when you make changes, and other fields that you haven't changed will change back to default values, so you have to be careful to verify each field when you go in to an employee to make changes.

Review Source

MB

MARY B.  
Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Ultipro for Business"

November 14, 2020

4.0

Pros

Ultipro made it very easy to keep track of employee information, reviews, vacation requests, etc.

Cons

Customer support was closed on weekends so managing a 24 hour a day hospital made it hard to get support when needed at certain times.

Review Source

JR

Jeanie R.  
HR Manager  
Packaging and Containers  
Used the software for: 6-12 months

### "Kronos Dimensions"

June 7, 2021

5.0

Pros

Ease of use and reliability of the system

Cons

Not sure since it has been less than a year since we have been using it.

Review Source

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