# Page 19 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 19 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 451-475 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mary L.  
Adjunct Professor  
Education Management  
Used the software for: Less than 6 months

### "First Time Employee User"

December 7, 2018

4.0

Even with a few minor glitches from time to time, my experience was a good and I would use the software again.

Pros

Fairly self explanatory and easy to use. Great at compiling employees into list to approve the hours. Appreciated the overall was of use

Cons

When entering hours worked it can get a bit confusing because sometimes the totals did not add up correctly or at least look like they were correct. Also, one would definitely need to have training on the software before jumping in. On screen tutorial guides would be helpful.

Review Source

JK

Jawad K.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "UKG pro from a workers perspective "

November 27, 2023

5.0

I gig for gopuff and everything from trip pay to deposits to scheduling to serve a delivery service

Pros

I'm just telling companies if you wanna use UKG pro you should. I contract for gopuff and they use it..and literally does everything payroll, scheduling im seeing ny paycheck and info and schedule

Cons

Nothing its human resources in an app from a gig worker its nice

Review Source

KM

Kristen M.  
CFO  
Hospitality  
Used the software for: Less than 6 months

### "All-in-one HR system "

March 22, 2018

4.0

Pros

Ultipro has capacity to store lots of information and run multiple functions within the HR department. It can track hours, goals, performance evaluation, pay, etc. It is user friendly and the reporting aspect is great. The software is easy to navigate. Great customer support. This is a fantastic software to manage all employee benefits, especially since I am a 1-person department and manage all of the finance and HR for my business.

Cons

The PTO calculation and rollover isn't the best. Especially with the new Sick/Safe leave act, I have been relying solely on ADP, our payroll software to track all PTO and leave. It is easy enough and since the hours need to be on the pay stubs anyway, it saves me a step. The performance evaluations are cumbersome to my users because the goals must be manually changed each year, they do not automatically carry-forward from year-to-year.

Review Source

JC

John C.  
Project Manager  
Environmental Services  
Used the software for: 6-12 months

### "Incredibly Easy to Use"

February 25, 2020

5.0

So far my experience has been great. Everyday I find more functionality.

Pros

I switched companies recently and in doing so was introduced to UltiPro. I was skeptical at first, but have fallen in love with the software. Anything and everything you could ever need is right there at your finger tips. Great software.

Cons

The only negative I have about this program is that it can be a bit overwhelming at first for new users. Trying to figure out what items are where has a bit of a learning curve, but after a week or two of use you should be used to it.

Review Source

VR

Verified Reviewer  
National Education Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Opinion has changed as our company has grown"

August 24, 2019

4.0

Pros

Pretty straightforward and central area to house employee information.

Cons

More difficult to navigate and manage information as our company has grown from 250 (when I started) to over 1000.

Review Source

AHŞ

Ahmet Hamza Ş.  
Financial Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Workforce management made in right way"

November 2, 2022

5.0

Pros

UKG Dimensions increases the efficiency of our use of workforce in our projects no matter how complicated the project is.

Cons

At the support aspect of UKG Dimensions, I am not able to say that we had the best experience so far.

Review Source

KB

Katherine B.  
Teacher Aide  
Education Management  
Used the software for: Less than 6 months

### "Delay in updating info"

December 6, 2023

3.0

Pros

UKG is pretty straightforward to use to clock in/out.

Cons

There are times when the system will not allow me to clock out or approve my hours for the pay period. Just keeps spinning. When initially setting up, direct deposit took multiple pay periods to get approved.

Review Source

Response from UKG

December 12, 2023

Hi Katherine, thank you so much for taking the time to leave a review! We appreciate the feedback. If you have any other thoughts you'd like to share, feel free to reach out to us at feedback@ukg.com.

MS

Michael S.  
Inside Sales Coordinator  
Warehousing  
Used the software for: Less than 6 months

### "Michael Saintz UKG Pro user review"

January 26, 2023

5.0

Pros

I really enjoy being able to securely sign in on my phone to clock into work using face ID as a second layer of protection.

Cons

I do not enjoy how difficult it is to log in at peak times such as clocking out, the system gets overwhelmed and the app will sometimes crash or it will give error codes when trying to log in.

Review Source

Dr Abe K.  
Speaker, Lecturer, Guide, & Corporate Travel Planner  
  
Used the software for: Less than 6 months

### "Good software for small company with limited human resources department"

March 14, 2018

4.0

The benefits that you get from this software is that it helps with various human resources functions and this comes in handy when you have a small human resources department.

Pros

This software can be used to help with ongoing employee learning and training development. It also helps with the recruitment of new employees and bringing them onboard.

Cons

You cannot check the real time processing of payroll until that period has been processed. Thus, only once the pay period has been processed can you then check real time results.

Review Source

VR

Verified Reviewer  
Workforce Management Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Fairly user friendly"

December 12, 2018

4.0

Pros

Quick and easy to learn. Easily keeps track of paystubs, PTO hours and benefits all in one.

Cons

Not the most user friendly at first, but after a little instruction fairly easy.

Review Source

JK

Jeff K.  
Vice President, Human Resources  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "A great all in one HR/Payroll software"

February 14, 2020

5.0

This software has helped us connect a global organization and have one source of the truth.

Pros

UltiPro is the best all-in-one HR/Payroll software that I have used.

Cons

When you go with an all-in-one software you may at times sacrifice quality of certain modules for the benefit of data accuracy

Reason for choosing UKG Pro

It was the best solution for us

Review Source

VR

Verified Reviewer  
PTA  
Education Management  
Used the software for: 1-2 years

### "Ultipro is great to streamline all of your work information"

July 14, 2019

4.0

It's easy to access all of my work information and also request time off as well as make changes relatively fast.

Pros

It streamlines many things into one website. Employees are able to access from home and make changes without having to fill out paperwork. It's relatively easy to use.

Cons

You have to wait for approval for some changes that are made.

Review Source

KS

Katie S.  
HRIS Administrator  
Biotechnology  
Used the software for: 2+ years

### "UltiPro has been a great partner!"

February 27, 2019

5.0

It has been great!

Pros

UltiPro is very user friendly, we are able to customize the system, and utilize reporting to replace manual processes.

Cons

The system has been great and has overall improved our processes.

Review Source

VR

Verified Reviewer  
EMT  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Hard to find features"

February 5, 2019

4.0

Pros

I like that it didnt cost an arm and a leg can can get our scheduling needs done

Cons

Some of the features are hard to find and it still looks like it's from the 90's

Review Source

Chase M.  
Innovation Manager  
  
Used the software for: 6-12 months

### "Switched to UltiPro ~1 year ago"

June 15, 2018

5.0

Pros

As a User, it's so much easier to use than our previous payroll software! Keeping track of how much PTO I have remaining was challenging with our previous software - UltiPro makes it really easy to know how many hours I have remaining for the year.

Cons

I have not experience any issues with UltiPro that's worth noting here. The only thing I will mention is that you will have a learning curve when switching from your previous payroll software - which should be expected.

Review Source

jL

jimbo L.  
tech  
Automotive  
Used the software for: 1-2 years

### "ukg pro is a go"

November 18, 2022

5.0

I am very happy with UKG it is very easy to use and navigate

Pros

very fast and easy to use for daily time punches and pto requests

Cons

At first it is a little different to navigate but becomes very easy to use quickly.

Review Source

Brandi W.  
LPN  
Hospital & Health Care  
Used the software for: 2+ years

### "Ultipro"

January 6, 2019

5.0

Pros

The software is very user friendly when it comes to navigating the site.

Cons

I did not find any negatives for using this software. Every aspect is easy to use.

Review Source

VR

Verified Reviewer  
Customer Success Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Useful for Viewing HR Items All in One Place"

April 3, 2020

3.0

Overall I really appreciate the ability to access the HR items I need when I need them. The tool simply needs to be updated in terms of UX and design.

Pros

I appreciate the ability to view pay stubs, track time-off requests, and view benefit information without having to dig through emails and/or files.

Cons

The UX isn't great and it can be incredibly hard to find certain items. That could also be on my HR team and how they configured our version of the tool, but the interface itself is also antiquated.

Review Source

KS

Kenny S.  
Field Service Manager  
Computer & Network Security  
Used the software for: 2+ years

### "Ultipro is no good for data processing"

April 3, 2020

2.0

Pros

I did not like anything about ultipro for the 2 years I endured this software. ADP is the way to go

Cons

terrible interface, bad customer service, never could get used to the software functionality

Review Source

VR

Verified Reviewer  
Chief Marketing Officer and R.N.  
Management Consulting  
Used the software for: 6-12 months

### "Version 1.0? Beta?"

January 8, 2018

1.0

Pros

When it works, it's fine. I just swipe my employee badge on the (add-on) scanner and I'm in. .

Cons

If you forget your password and need help, the HR department (in my case anyway) is the P.O.C. on that -- not your company's tech support department. You are basically screwed if you forget your password. I can't even file my tax returns (now going into year 2!!) all because I can't remember my password. This is a huge single point of failure with this tool.

Review Source

LW

Linda W.  
Transaction Specialist Management  
Real Estate  
Used the software for: 6-12 months

### "Time Keeping?"

May 7, 2020

1.0

I would never even mention this to product to anyone.

Pros

I can't think of anything I liked about this software. Our company switch to this because it was suppose to be better than what we already had. It was not, took hours to figure out how to use.

Cons

When I pulled up training material, it was outdated. It told you to search for a tab when there were no tabs or to click on a box and there were no boxes. There is no PTO calendar, which means I have to figure it out myself. I just so frustrated with UltiPro.

Review Source

NM

Nick M.  
Tradedesk Sale Rep  
Automotive  
Used the software for: 1-2 years

### "UltiPro makes an Ultimate Partner"

May 20, 2020

4.0

Overall Ultipro is a great tool for any employer and its employee's, it has a vast amount of tools and capabilities for people to use and utilize.

Pros

The ability to pick and choose what your employees can see on their homepage it's extremely convenient.

Cons

That people have a hard time utilizing all its possibilities, our lead always had headaches figuring out new tools to add.

Review Source

VR

Verified Reviewer  
Financial Analyst  
Consumer Services  
Used the software for: 1-2 years

### "Good HR system"

September 22, 2020

5.0

I would recommend as a good functional system to use.

Pros

Ultipro works pretty well as a system to track PTO and supply all benefit options in one database. It was also nice to use while choosing yearly benefits.

Cons

Not much to dislike. It's not super flashy but gets to the point and is a good system for HR/Benefits.

Review Source

AC

Amber C.  
Customer Service  
Consumer Goods  
Used the software for: 2+ years

### "Everything in one place"

July 29, 2019

5.0

Pros

I love how I can keep track of everything at once. Benefits, pay, direct deposit info. All easy to find and change if needed.

Cons

There is nothing I do not like about this software.

Review Source

AR

Adam R.  
HR Advisor  
Human Resources  
Used the software for: 6-12 months

### "UltiPro - In need of updating"

May 29, 2019

3.0

Mediocre.

Pros

Ultipro has a bunch of options and capabilities. If you have a feature need, UltiPro can probably do it in some way or another.

Cons

Feels very bloated as if features have just been bolted on without thought to intuitiveness and design. Because of this, I find myself supporting employees and managers more than I would with a typical HRIS/ATS. Ultipro's customer service is very poor. Tickets sit unanswered. Updates take forever. Thinking they need most implementation people.

Review Source

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