# Page 20 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 20 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 476-500 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MW

Mark W.  
President  
Hospital & Health Care  
Used the software for: 1-2 years

### "Ultimate"

August 18, 2020

4.0

Mid level

Pros

Ease of tracking and reviews, large enough data base

Cons

Lack of multiple codes for payroll for a large multi state organization

Review Source

AC

Ashante C.  
Sales  
Consumer Electronics  
Used the software for: 6-12 months

### "Great time keeping and vacation storing database"

January 19, 2018

4.0

It is quick and easy for timekeeping and for time off requests.

Pros

I love how I can request time off, I can clock in and out, also look at my pay history and hours worked over the course of my time at my job. The reporting feature makes for very easy and streamlined way to see how much vacation time you still have left and how much you've accrued.

Cons

Sometimes it locks you out and so we have to fill out manual sheets. This is probably the only con I can think of as it's a really good database.

Review Source

JG

Jasmine G.  
Talent Acquisition Partner  
Education Management  
Used the software for: 2+ years

### "Gets the job done"

July 19, 2019

4.0

Pros

I like how inclusive Ulti is in allowing everything to be in one system

Cons

I wish it functioned more as a true ATS system and was easy to add and search for recruiting.

Review Source

JT

Jennifer T.  
Customer service agent  
Retail  
Used the software for: 1-2 years

### "Great for estimating your pay!"

April 15, 2019

5.0

Pros

I love the model my pay, so that I can estimate what my check is going to be that week. I also love that I can look up my benefits.

Cons

There is nothing I really don't like about this software.

Review Source

JB

Jessica B.  
Catering Manager  
Hospitality  
Used the software for: Less than 6 months

### "Ultipro Makes HR Tasks So Much Easier!"

August 19, 2019

5.0

Ultipro has made tracking my own pay much easier as well as reaching out to potential new hires. This system is so easy to use once it is initially set up. Thank you Ultipro for getting it right!

Pros

Ultipro is a game changer when it comes to tracking and changing your own pay as well as hiring new employees. This software allows each employee to submit their own requests for direct deposit, change of address, change in dependents as well as shows each employee all of their previous pay checks electronically. As a manager it also links to our hiring portal so everything is in one place. This tool is definitely a time saver when it comes to administrative tasks.

Cons

The only complaints I have gotten from staff is during the initial log in. The trick is to log in using the safari browser for the first time to get it all set up. After that it is very easy to use.

Review Source

Abe Y.  
Director Of Finance And Operations  
Individual & Family Services  
Used the software for: 1-2 years

### "UltiPro "

December 18, 2018

5.0

Overall our experience has been very positive. More benefits than headaches.

Pros

UltiPro is robust and has a fairly comprehensive reporting package.

Cons

The processing service occassisonally withdraws or returns funds that we are unable to find support for (who it was taken for or should be returned to).

Review Source

MD

Michelle D.  
HR Director  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Extremely valuable for organizations with a small HR team"

December 15, 2019

5.0

Excellent - the product is Canadian and I haven't found a similar product on the market that compares. Well worth the money.

Pros

HR Downloads offers a broad range of services and information on the following topics: 1. Strategy 2. Workforce planning 3. Employee Engagement 4. Total Rewards 5. Labour Laws 6. Learning and Development 7. Workplace Safety The other bonus with the platform is HR Downloads offers live HR Advice. The Advisors are extremely knowledgeable and return calls quickly. For small to mid size organizations the time savings and advice truly save time and dollars.

Cons

The survey system isn't as robust as survey monkey. The survey just takes a bit more time to learn and use.

Review Source

MR

Matteo R.  
Fotografo e Grafico  
Photography  
Used the software for: Less than 6 months

### "Ottimo software"

July 16, 2023

4.0

Pros

Questo software come strumentazione è ottimo, semplice e accurato. Offre anche delle lezioni gratuite per imparare questo software

Cons

Bisogna fare molta esperienza prima che si inizi ad usare questo software, perché molto complicato

Review Source

KN

Kristy N.  
Payroll  
  
Used the software for: 1-2 years

### "And arm and a leg"

June 30, 2018

3.0

Pros

The software is definitely feature-rich, and you can capture a lot that other softwares cannot. I particularly like the occurrences.

Cons

It is really expensive to implement, and to maintain. Virtually every report is a custom report that requires work and a cost.

Review Source

Response from UKG

July 26, 2018

Hi Kristy, thanks for sharing your feedback. I'm sorry to hear you are having a less-than-stellar experience with us. I would love to see if there is a way we can work together and improve your experience. If you're interested, please email feedback@ultimatesoftware.com. I look forward to hearing from you soon!

Shivakant D.  
Technical Consultant  
Computer Software  
Used the software for: Less than 6 months

### "An excellent solution for streamlining HR functions"

February 22, 2018

4.0

UltiPro for Pros

Pros

Some best part of it is Employee and Manager self-service features, excellent recruitment product that allows multiple managers to view candidates, allows HR to track multiple jobs for employees, ability to share metrics and reports with leadership team

Cons

I would like to have the ability to project accrued PTO to a future date and Building templates to allow for more admin vs. needing to go to Ulti to process

Review Source

NH

Nicholas H.  
IT Support Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good Time Tracking "

March 3, 2022

3.0

Good product, but not the best out there, needs to get more user friendly.

Pros

\- Ease of Use - Out of Box Set-Up - Vacation Management Works Well - Easy to view team

Cons

\- Does go down sometimes - Customization - Integration with other applications

Review Source

BM

Brian M.  
Seafood Manager  
Retail  
Used the software for: 2+ years

### "Ultipro a huge success"

July 18, 2019

5.0

I have been working with Ultipro programming for the past 4 years and I've never personally never had an issue other than trying to access the top bar options such as w-2, direct deposit info, profile

Pros

It gives you a breakdown of your paycheck, accrued time off, vacation, benefits etc. Easy access once you have your login info

Cons

Sometimes hard to access the top bar options w-2 and such. Cant change any info on it unless its through HR

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing UKG Pro

Better interface, straight forward.

Switched from

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)

Simplified straight forward

Review Source

GC

Gabrielle C.  
Recruiter  
Internet  
Used the software for: 6-12 months

### "Better ATS out there"

February 26, 2019

3.0

Pros

Ultipro has a nice interface and isn't too complicated to use

Cons

Ultipro has limited capabilities. Little to know option for reporting, unable to change an email address for candidates, and doesn't integrate well with other platforms.

Review Source

Response from UKG

March 4, 2019

Hi Gabrielle, thanks for reaching out and providing us with feedback. We're happy to hear you enjoy our UI. We do see you have some concerns and wanted to let you know I have shared your feedback with the team. Thanks for giving us the opportunity to improve. We hope you have a wonderful day!

PV

Paulino V.  
General manager  
Luxury Goods & Jewelry  
Used the software for: 1-2 years

### "It is simply an administrative assistant of excellent quality"

March 14, 2018

5.0

Pros

UltiPro has helped us a lot when carrying out some administrative or human resources tasks, being a small company we do not yet have the resources to create a human resources area, so Ulti Pro has always helped us to handle those kinds of issues

Cons

In the contras that we find the tool is that it is not always so accurate at the time of throwing the requested data, maybe this is an error at the time of using the tool, but in all the time that I have used this has happened to me only 2 times

Review Source

JG

Joseph G.  
Payroll Accountant  
  
Used the software for: 2+ years

### "Worked with Ultipro for almost 3 years. The flexibility and ease of us of the system was great "

July 30, 2018

5.0

Pros

Control over deductions (recurring deductions with stop dates, deduction goal amounts, etc) Visibility of GL account during processing Useful standard reports

Cons

In back office, if someone is viewing an employee in pay data entry while payroll is calculating, that Employees earnings and deductions won't be included on report totals

Review Source

VR

Verified Reviewer  
Team member  
Food & Beverages  
Used the software for: 6-12 months

### "Does the job"

February 20, 2019

4.0

This is the only payroll log I have used and it does the job.

Pros

I mostly just use this software for logging my payroll which is very simple to do. I like that I can just plug in my timesheet and that there are paycodes for different lines of work to make things more itemized.

Cons

There are so many features on the main domain that I haven't even looked into. But using it for what I specifically need it for has been easy.

Review Source

DS

Deanna S.  
Human Resources  
Accounting  
Used the software for: 2+ years

### "Use of UltiPro"

February 21, 2019

4.0

Positive - when I have issues their support team calls and emails until there is a resolution

Pros

Allows employees (past and present) to update their information, retrieve W-2s, elect benefits.

Cons

Some of UltiPro's modules (performance management, recruiting, onboarding) seem archaic and would benefit from more update to date intuitive options for users.

Review Source

VR

Verified Reviewer  
Tutor  
Education Management  
Used the software for: Less than 6 months

### "User friendly and intuitive"

August 11, 2018

4.0

Pros

UltiPro is easy to navigate. W-4, W-2, 401(k), current and previous pay periods all available at a glance. UltiPro also has a mobile app. The software is cloud based which is a big plus.

Cons

The only issue I have is that at least 2 or 3 times a week the app or website just does not work. For the website, this is especially true if I am using Google Chrome and I'll have to open up IE to get it to work.

Review Source

Jonathan M.  
Head of HR  
Computer Software  
Used the software for: Less than 6 months

### "Creme of the crop until you buy it"

December 5, 2019

3.0

Customer support takes a long time to get back to you, always opening cases.

Pros

Looks nice, positions itself as the best HRIS out there, but not worth the money. Has all the modules you would ever need though.

Cons

The most cumbersome system I have ever used. Implementation takes forever, is not nimble at all. Better options out there.

Reason for choosing UKG Pro

Paycom UI is outdated. Everything else is better though.

Review Source

AM

Ashley M.  
Development Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Not the most user friendly, but gets the job done."

June 25, 2020

3.0

Pros

Ultipro does the job in allowing you to request time off, punch in your time, etc. It's definitely not the most user friendly. I often get errors that times are overlapping when they aren't. However, it does what it needs to do!

Cons

Have a more intuitive app, update interface.

Review Source

VR

Verified Reviewer  
QA Analyst  
Insurance  
Used the software for: Less than 6 months

### "There are some cool features but it’s a little complicated"

September 22, 2020

5.0

It was pretty decent I guess in aspects of being able to see your employee progress especially if you moved up or were a rehire with the company.

Pros

There were some cool self-help HR features such as being able to see what your pay would be with a pay calculator advance with taxes and all.

Cons

The only issue was when you needed to upload documents such as direct deposits it was kinda hard to find and it required to many steps.

Review Source

KH

Kristina H.  
Processor  
Security and Investigations  
Used the software for: 1-2 years

### "Use daily for timecards"

February 10, 2023

5.0

Pros

It's easy to use. The timesheet is easy to read. Benefits are easy to access.

Cons

It seems to function well as is. The positives overlap the negatives greatly.

Review Source

VR

Verified Reviewer  
Data Science Extern  
Hospital & Health Care  
Used the software for: 6-12 months

### "Very useful"

December 27, 2019

4.0

UltiPro is a very practical tool that is a great way for employees to keep track of their paid time off and pay.

Pros

I like being able to keep track of things such as PTO and gross pay and 403b contributions among other things. Keeping track of everything has been useful.

Cons

The UX with the menu can be difficult to navigate at first because some menu titles are not clear or intuitive, but that is the only flaw.

Review Source

AB

Adam B.  
Special services  
Environmental Services  
Used the software for: 1-2 years

### "Ukg pro review"

June 19, 2022

4.0

Pros

I liked the fact that there are multiple uses for app.

Cons

What I least like is the app seems glitchy and slow at times and I often have to restart it

Review Source

MW

Misty W.  
Admin  
Medical Practice  
Used the software for: 1-2 years

### "UKG Pro"

July 20, 2022

5.0

I am very pleased with the service.

Pros

I love being able to have this app right on my phone. I am able to view hours worked, paystub, and request PTO/Vacation time if needed. It is so nice to have at the tip of my fingers whenever I need it.

Cons

The only dislike I have had is I seem to have to reset my password a lot. It seems if you go a certain amount of time without logging into it that it wants you to reset password.

Review Source

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