# Page 21 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 21 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 501-525 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BL

Brian L.  
IT Manager  
  
Used the software for: 2+ years

### "Ultipro"

March 12, 2018

4.0

Pros

Finally out pay stubs are available from a SAAS model. Mobile app is quite nice as well. Easy to reset passwords from the portal.

Cons

The reset password options are brutal for out users. They are required to remember challenge questions regardless of reset method. We reset 100s of account each week.

Review Source

KG

Kevaiya G.  
Mortgage Post Closer  
Banking  
Used the software for: 2+ years

### "Ultipro"

April 3, 2019

5.0

Pros

I love ultipro, it's the most efficient timecard I've used

Cons

Nothing really, I don't have any complaints

Review Source

CD

Cristina D.  
Underwriter  
Financial Services  
Used the software for: 2+ years

### "ultipro"

January 15, 2019

5.0

Pros

It's easy to navigate and understand the menu. I like all the features of being able to easily view my pay statement and W2.

Cons

When requesting PTO for partial hours of a full 8hr day, it's a little confusing, but once I learned how to do it it was easy. Figuring this out took a little time.

Review Source

cH

casey H.  
veterinary attendant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Ultipro "

May 23, 2019

4.0

Pretty good. It helps me keep track of my paystubs, hours and company benefits. But it needs a special link to access outside of the company network and it doesn't always work well.

Pros

It helps me track my work hours and paychecks.

Cons

It's difficult to access when I am not on my companies network,

Review Source

EH

Eric H.  
analyst  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Ultipro suited my needs"

July 22, 2019

5.0

Pros

The best management tool that i have used. It provides the ability to access all of your information and make changes to to elections. It also have the ability of keeping track of all skills, education, and awards. The ability of it also keeping track of your time makes the program even more beneficial

Cons

Currently I have not had any issues with the product, it has functioned greater than expected

Review Source

HD

Hanna D.  
Conseillère en gestion de patrimoine  
Banking  
Used the software for: 6-12 months

### "Personnalisable et pratique"

March 5, 2023

5.0

Pros

Cet outil propose un haut niveau de personnalisation. Il y a une formation rapide pour les nouveaux administrateurs et le rendu est très professionnel.

Cons

La gestion temps pourrait être améliorée, mais il y a un système de soumission d'idées et de vote qui permet un développement continu pour répondre à nos besoins.

Review Source

VR

Verified Reviewer  
Sr. PO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "great dashboard for companies to interact with their employees"

October 31, 2019

5.0

Super product. All businesses should switch to this from ADP

Pros

Great place to find all information in 1 place! Everything is well organized in menus and it is very easy to find everything you need as an employee. Modern layout with easy to use menus

Cons

The left and right arros on the main dashboard are a little difficult to find first time, but everything else is just awesome

Review Source

Amy B.  
Marketing Systems Support Coordinator  
Construction  
Used the software for: 1-2 years

### "Time card and vacation requests user"

August 15, 2017

5.0

Pros

I am just a basic user of the system, but I find it very easy to use. I can log my weekly hours and vacation requests with very few mouse clicks. The system also reminds me to submit my timecard - very helpful. We also use it for our tax paperwork and it works seamlessly with most tax prep software.

Cons

When entering less than a whole day of vacation / sick time request you have to go to advanced options to change the number of hours. This is not intuitive.

Review Source

Response from UKG

October 18, 2017

Hi Amy, thank you for your feedback. We're thrilled you are enjoying your overall experience with us. Have a great day!

MR

Mike R.  
Automation Engineer IV  
Financial Services  
Used the software for: 1-2 years

### "Good app for company management of employee stuff"

October 31, 2019

5.0

Very positive from the get-go. Clean interface, businesslike, again a one-stop shop.

Pros

Seems to address everything between me and HR - paychecks, benefits, information xfer, vacation tracking, goals and yearly reviews. Announcements. Expense reports. Tax withholding. Plus it allows tasks to be assigned and tracked. It's nice to be able to do all of that at one place - having to only figure out one app.

Cons

There are times when finding stuff is a little challenging, but that may be because of the implementation. It doesn't have a lot of flashy eye appeal, but it's not that kind of any app, I guess.

Review Source

FJ

Forrest J.  
Shift Supervisor  
  
Used the software for: 6-12 months

### "Still in Beta review update"

February 8, 2019

3.0

The software has the potential to be everything that I could want in a workforce management system. However, there are still some adjustments that need to happen before that potential is reached. Kronos has been very responsive in addressing these needs and are actively working to improve the system.

Pros

Workforce time management tools for scheduling and data review. Customer service and tech support. The Kronos WF Dimensions phone app

Cons

Load time, input lag, and accruals accuracy are still major issues holding this software back from reaching its full potential. There is not a lot of training material / how to videos out there for this product.

Review Source

Shawn E.  
Assistant Vice President, Staffing Manager/HR Client Group Manager  
Insurance  
Used the software for: 6-12 months

### "null"

May 25, 2017

3.0

Review Source

Catherine H.  
Analyst  
Financial Services  
Used the software for: 6-12 months

### "Not always easy to navigate"

June 16, 2020

4.0

Overall, it is helpful to be able to access all HR information in one place even if it is not the most seamless session.

Pros

Ultipro provides a lot of services and is really a one-stop shop for HR needs for companies. It is easy to access.

Cons

The interface is clunky to navigate. It is not very intuitive to use and buttons don't always work. Those updates would go a long way.

Review Source

VR

Verified Reviewer  
Enterprise Sales Development Representative  
Marketing and Advertising  
Used the software for: 6-12 months

### "Not User Friendly"

March 7, 2019

3.0

Pros

Shows me how much PTO I have left and allows me to request time off. Also give easy access to pay and benefit information.

Cons

My HR team implemented UltiPro less than a year ago. It is much harder to navigate than our previous program, and it took the team several months to work out an issue where it was displaying incorrect PTO balances.

Review Source

tS

terria S.  
kindergarten teacher  
E-Learning  
Used the software for: Less than 6 months

### "Payroll "

June 28, 2020

5.0

It software did not do the best job in my opinion concerning all of the aspects that a payroll company should offer its clients.

Pros

I liked the fact that I was able to access my payroll statements, request time off, and view my W2.

Cons

This software at times displayed the incorrect number of days off. I have known coworkers to be paid the incorrect wage. I also did not like when we first began using the software it was very easy to be get locked out of the program and difficult in the beginning to access the account if you where locked out.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Company decision.

Review Source

VR

Verified Reviewer  
CLE and Pro Bono Coordinator  
Music  
Used the software for: Less than 6 months

### "UltiPro Mobile"

August 22, 2018

5.0

I like UltiPro much better than other time keeping and personnel software.

Pros

This app is so easy to use. Once I log in I can access all of my important information in an easy to access format. I can monitor my time cards, my scheduled paycheck, my upcoming schedule and other important pieces of information I may need to stay on top of information for my job. Being able to check in and out and see the exact amount of time I have been clocked in for a given week is fantastic. The live website is just as useful and good.

Cons

Having to log in each week just so that the app remembers my password even though my phone has touch ID which should let me just log in. I also wish there was a way to check upcoming paychecks, customize the interface (I don't like the green) and otherwise highlight in the app what company it is.

Review Source

Response from UKG

September 14, 2018

UPDATED: Hi there, thank you for sharing with us. We're thrilled to hear you are enjoying our mobile application. Your feedback helped us troubleshoot and resolve the timing of logins. Hopefully, you will see an improved experience in this area! If not, please email us at feedback@ultimatesoftware.com. We hope you have a wonderful day!

CH

Cody H.  
Account Manager  
Computer Software  
Used the software for: 6-12 months

### "Some odd UI choices aside, solid HR tool"

May 19, 2022

4.0

Our company changed HR platforms last year to this tool. It has taken some getting used to, but I find the desktop/web tool meets my needs and has all required functionality.

Pros

Overall the tool has the functions I need and I can self-service for most topics.

Cons

I found the UI to be very unintuitive, with side navigation hiding important functionality. Additionally, there is an app but it is lacking key compensation data so I have to use the desktop app most of the time.

Review Source

CS

Connie S.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Great resource "

December 5, 2018

5.0

My overall experience with Ultipro has been wonderful. I can't say enough great things about it. As an employee of a late corporation, to be about to make changes myself without having to always make a stop at HR is very handy.

Pros

I enjoy being able to access my employee information whenever I need to. I enjoy how user friendly it is and how they ask you to change passwords often to protect your information.

Cons

There is t anything I dislike about his software.

Review Source

MB

Michael B.  
QA  
Computer Software  
Used the software for: 6-12 months

### "UKG Pro Employee Portal"

December 7, 2022

5.0

Pros

UKG Pro is a great employee portal for paychecks, deposits, and other employee information.

Cons

I can't really think of any cons since before this I used ADP and Paylocity; and UKG is way better.

Review Source

VR

Verified Reviewer  
Senior Analyst  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not very interactive but gets the job done"

August 8, 2019

3.0

Pros

It is good to be able to have all your work related stuff at one place like available PTOs, pay stubs, taxes, benefits etc

Cons

The interface is not quite interactive and it is difficult to go to a particular option for e.g. I had a hard time figuring out how to add a PTO for the first time. There is a lot of room for improvement

Review Source

Ricardo C.  
Owner  
Computer Hardware  
Used the software for: 1-2 years

### "It works but isn't pretty"

April 7, 2020

3.0

Pros

The time keeping on this platform works well as well as access to statements and tax info

Cons

The aesthetics of the software is ugly and it has a terrible layout compared to others that are in the market like ADP

Review Source

GN

Greg N.  
Technician  
Public Safety  
Used the software for: 1-2 years

### "UKG pro not very good"

July 1, 2022

4.0

Overall , UKG pro is a useful tool for tracking my work hours PTO and pay, but it does seem to have integration issues

Pros

It is a very low feature system that does overwhelm the user with lots of information. The app allows me to stay up to date on my hours, PTO, and pay.

Cons

I don't know if it's an integration issue, but I have noticed that the hours are not always correct in 5he app and requires me to contact management to determine if it is correct or not

Review Source

KL

Khrystyna L.  
Customer service  
Consumer Services  
Used the software for: 2+ years

### "Very easy to use "

January 8, 2019

5.0

Overall we will continue to enjoy using UltiPro soft wear

Pros

I love how everyone can see they payroll and see hours and have a few to all the work history and all the news about our company

Cons

I wish employees can see their schedule there as well

Review Source

MK

Mark K.  
Placement Lead Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "UKGotttta be kidding me with how user-friendly this is"

July 7, 2022

5.0

Pros

UKG Pro allows me to see, access and use all of my perks and benefits from one central location. It's not the prettiest, but darn if it doesn't work!

Cons

The interface is a little sparce and, though I know it can be modified, confusing to the first time user. I have seen prettier products but that has no impact on the functionality of UKG.

Review Source

VR

Verified Reviewer  
Driver - Contractor  
Restaurants  
Used the software for: 6-12 months

### "UltiPro Great Work Site"

April 24, 2020

5.0

Overall, I really enjoy UltiPro and using it for work. It helps me to have easy access to my pay statements and personal work information. Great site to use and it's a great way for you to access your W-2 and 1099 through electronically.

Pros

Product is easy to use. I like that on the home page you can see when you were lasted paid and etc.. I love all the features it has. I really like that it helps and shows your career and education information (skills, tests, awards and so on.)

Cons

What I least like about this software is the benefits. I mean like being able to see and add the benefits yourself. Either I am not understanding the benefits page or I'm just confused about how to get my benefits on.

Review Source

VR

Verified Reviewer  
Operations Data Analyst  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great system and simple to ease into"

December 19, 2018

4.0

Pros

This program is new to our workplace and has already vastly improved experiences. Being able to use fingerprinting and easing on-boarding processes has been heaven sent, and this has made the software worth the cost.

Cons

I have had no major issues with Ultipro in the limited time we have used this.

Review Source

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