# Page 22 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

---

UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 31st, 2026

# Page 22 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 526-550 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jake H.  
Marketing Specialist  
Building Materials  
Used the software for: Less than 6 months

### "One-stop shop for Employee Information"

April 15, 2021

4.0

I have had no trouble using my time management tab, accessing my pay statements, and requesting time off through UKG Pro. I was able to find my tax documents with no issues and am thankful for the mobile app so I can access this information remotely.

Pros

UKG Pro is an easy resource to house all of your important employee information like pay, time off, and tax info that makes it simple to find, adjust, and learn more about all relevant information that you need to know from your employer.

Cons

The push notifications are at times tiresome, especially if you are away from your smart phone, but the added security makes you rest easy knowing it could be difficult for hackers to get into your confidential information that is housed on UKG Pro.

Review Source

AW

Ashley W.  
HR Ops  
  
Used the software for:

### "Limited Customer Support"

April 24, 2017

3.0

Unfortunately the customer support is the largest roadblock to progressing company processes and system setup. It is nearly impossible to receive a response in a timely manner. We consistently need to escalate unresolved cases to our account manager. When we do receive an answer it is usually very short with little context as to why or how the system operates. The features we request are often quickly dismissed and the projects we ask for assistance on are often an additional cost of service. The tool is over complicated requiring multiple clicks (limited automation). Onboarding and Ulti HR Core do not integrate and require multiple steps for setup when hiring new employees. Many of the solutions do not meet global requirements.

Review Source

Response from UKG

April 27, 2017

Hi Ashley, thank you for providing us with feedback. I'm really sorry to hear that you are not enjoying your experience with us. I would love to assist you in any way I can. I'm wondering if we could reconfigure your system, set you up with some training, or see if there's a bug preventing you from having a great experience? If you're interesting in working with me to find some solutions, please either reply here or email me at micole\_kaye@ultimatesoftware.com. (Email will be fastest.) Again, we're really sorry to hear about your experience and hope to hear from you soon. Have a great day. Thank you, Micole Kaye, Ultimate Software

VR

Verified Reviewer  
Host Team Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Everything in one place!"

October 17, 2018

5.0

UltiPro has saved our organization time and streamlined our communication with employee benefits, info and time management!

Pros

I like having everything all in one place for personal HR/benefits info and to manage that for my employees and direct reports!

Cons

Until you get familiar with the navigation, it was a little hard to find what I needed when a direct report submitted changes or time off requests. It was more efficient to click the link in the provided email so I didn't need to log into the system.

Review Source

Response from UKG

October 18, 2018

Hi, thanks for your feedback. We're thrilled to hear your organization has been able to streamline HR processes! That's huge! We just wanted to let you know that we appreciate your insights and have shared them with the team to help us improve. Have a wonderful day!

AJ

Amber J.  
Admin Support  
Military  
Used the software for: 2+ years

### "Ultipro Works "

August 10, 2020

5.0

Overall, i've had no issues. Easy to use and has tools to explain tabs if necessary.

Pros

Love having the ability to view my previous pay checks, access to leave available and past time off.

Cons

Dislike having to change my password so frequently.

Review Source

VR

Verified Reviewer  
Cashier  
Graphic Design  
Used the software for: 6-12 months

### "Great for Timekeeping"

January 3, 2019

4.0

Pros

I used this software at a previous job. Mostly we used it for clicking in and out. But we also used it to sign up for/decline benefits and requesting for time off. It was very easy to log in, clock in, and log out.

Cons

I was an employee, so I didnt set-up the software with the options we had, so I can only tell my side of the story.

Review Source

VR

Verified Reviewer  
Claims Specialist  
  
Used the software for: Less than 6 months

### "UltiPro is our one-stop shop for all HR needs! "

April 24, 2018

5.0

Pros

I love that I can quickly access my HR and pay information. The UltiPro layout is very easy to navigate. I head to UltiPro at least 4 times a day to clock in and out.

Cons

I have no complaints! I love the functionality. I am a new employee, so not all of my personal information is populated.

Review Source

VR

Verified Reviewer  
IT Analyst  
Hospital & Health Care  
Used the software for: 1-2 years

### "Not User Friendly!"

February 12, 2019

1.0

Pros

The only good feature about this program is the ability for remote employees to manually punch in and out.

Cons

The app crashed almost every time it was opened, like the website.

Review Source

OO

OreOluwa O.  
Guest Services Assistant  
Facilities Services  
Used the software for: 6-12 months

### "Great software for Punching In!"

March 1, 2022

5.0

Pros

I like that i can view the history of everywhere i have punch in and punch out

Cons

The punh button is located at the bottom right corner, makes it difficult to punch sometimes

Review Source

VR

Verified Reviewer  
Manager, Product Marketing and Integration  
Education Management  
Used the software for: 6-12 months

### "Recently switched over to UltiPro and having positive experience"

June 5, 2018

3.0

Pros

UltiPro has been a great platform for our organization. Able to merge multiple areas, previously requiring many products, into one convenient platform.

Cons

Ultipro's customer service is not great. Getting anything changed is difficult and troubleshooting issues can take a lot of time.

Review Source

SK

Sarah K.  
Product Manager  
Telecommunications  
Used the software for: 2+ years

### "Not the Most Intuitive"

May 27, 2020

5.0

Overall, I would use Ultipro again, would just be nice to have a few minor improvements.

Pros

Ultipro has just about every feature you need as an employee in one interface, which is really convenient.

Cons

The product has many of features, but the UI is not vert intuitive. The most annoying factor is how the menu for time management is laid out - it's hard to see it as a clickable option.

Review Source

MB

Matthew B.  
Equipping and Discipleship Director  
  
Used the software for: 2+ years

### "Love it!"

October 17, 2017

5.0

Pros

It has put the tools and information about our people and teams right into the hands of the staff. No longer is HR the source of all the information and forms. This has been a huge freeing process. We are adding complete payroll and timekeeping features soon.

Review Source

Response from UKG

October 18, 2017

Hi Matt, thank you for sharing your feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day!

Arwa N.  
Tax Associate, International Tax  
Financial Services  
Used the software for: Less than 6 months

### "Excellent tool for payroll"

October 21, 2019

4.0

Its been good. Its easy to use and understand as a user.

Pros

Excellent tool to get all your paychecks, W-2s and withholding items completed all in one place. It's very intuitive to use.

Cons

The software can only go as far back as a few years to retrieve data and doesn't offer any excel format downloads.

Review Source

RR

Rahneshia R.  
Room attendant  
Hospitality  
Used the software for: Less than 6 months

### "Ulti pro"

November 7, 2020

4.0

It's a great app i would recommend it for any company

Pros

I can find everything i need in the app my pay stubs change info if i need to i really like it. It's. Great app

Cons

Nothing i just started using it but so far so good so i really dont have anything bad to say about it

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Not really sure

Review Source

VR

Verified Reviewer  
People Operations Coordinator  
Internet  
Used the software for: Less than 6 months

### "I love UltiPro"

January 7, 2019

5.0

Pros

This is by far my favorite HRIS. It is so easy to use, the interface is easily navigated and customer service is outnof this world. Very rarely do I get an “I don’t know” and when I do I get a prompt response.

Cons

There are still some bugs but they are easy to work around

Review Source

TH

Trang H.  
Tax Operator  
Human Resources  
Used the software for: 1-2 years

### "Ultipro"

July 16, 2019

5.0

Pros

What I like most about the product is that I can submit my payroll right on my phone

Cons

There's nothing that I can think of not liking about this software

Review Source

VR

Verified Reviewer  
Data Engineer  
Insurance  
Used the software for: Less than 6 months

### "Very easy to use "

September 19, 2018

5.0

Pros

Very easy to use Hardly any learning curve Everything is laid out nicely and integrated with everything (job listings etc.) Very comparable and better experience than namely or zenefits

Cons

Other than initial registration I haven’t had any bad experiences with it.

Review Source

katherine T.  
marketing manager  
Internet  
Used the software for: 2+ years

### "antiquated features are basic and far behind leader"

October 11, 2019

3.0

tracking days off and looking at pay stubs or getting tax info

Pros

there's not a lot about this software that is positive as compared to the competing software such as workday which has many more features

Cons

ui is out of date, many clicks to get to the correct section or drop down or line item and hard to navigate back

Review Source

Michael K.  
Inside Sales Manager  
Wholesale  
Used the software for: Less than 6 months

### "Good HR software"

September 13, 2020

5.0

Works well enough for what you need. Could be a little easier to use.

Pros

Easy to login and find what you need. Can breakdown your hours and benefits in a digestible manner.

Cons

Not as user friendly as other programs. Takes a little bit to navigate on your first couple of logins.

Review Source

LC

Lauren C.  
Support Engineer  
Security and Investigations  
Used the software for: 1-2 years

### "Not user friendly"

June 5, 2018

3.0

Employees are able to view paystubs and W2 forms. Also able to keep back logs of previous employees.

Pros

the few pros it has that you can document and hold history of employees and employees are able to view paystubs and W2 forms

Cons

Not user friendly in the slightest. Employees constantly get kicked out of portal and need password reset on a constant basis.

Review Source

KW

Kelly W.  
Cleaner  
Facilities Services  
Used the software for: 6-12 months

### "Love it"

November 6, 2021

5.0

Absolutely love it. Can be used with Ease.

Pros

Having employment information at the tip of a finger.

Cons

Cannot see paystub the same day of direct deposit.

Review Source

DW

Dawn W.  
HOA Manager  
Real Estate  
Used the software for: 6-12 months

### "Ultipro"

January 8, 2020

4.0

Other than the two items mentioned above I was satisfied with the software.

Pros

Ease of clocking in, goals were set for the year/quarter/month and benefits were tracked

Cons

No mobile app and when you no longer work for the company supposedly you can log back in and retrieve your W2. This is not the case.

Review Source

Justin D.  
Salesperson  
Renewables & Environment  
Used the software for: Less than 6 months

### "UltiPro from an Employees standpoint"

December 28, 2018

5.0

Worked as a call center employee from home and used it for that.

Pros

Easy to use. Info is easily accessible. All you need in one spot. Loved the company tree/organizational chart.

Cons

Wish I could change more from it easily. Specifically with the direct deposit.

Review Source

VR

Verified Reviewer  
Systems Administrator  
Plastics  
Used the software for: 6-12 months

### "It's ok. "

May 14, 2019

4.0

Pros

Our HR department loves Ultipro and it makes their lives easier. Tons of features that are available to use.

Cons

As an end user it is very difficult to navigate and I'm constantly having to contact HR to find where I'm wanting to go.

Review Source

Derek E.  
Front-End Web Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "As a User of UltiPro, it simply is one of the best Payroll / Employee information tracking software "

December 11, 2019

5.0

Overall, if I had the choice I would use UltiPro over any of the competitors out there. The ability to customize the User Interface with simplicity separates itself for me.

Pros

The most important thing that UltiPro offered to me was the ability to customize my 'favorite' links to allow the user interface to fit my exact needs. I have used many different competitors software and UltiPro was one of the easiest and most effective out there.

Cons

I don't know if it was an employer issue or a software issue, but the benefit information was the one thing that UltiPro lacked, it often times took a week or two to update and use.

Review Source

AC

Alicia C.  
RN - SCHOOL NURSE  
Education Management  
Used the software for: 6-12 months

### "One stop hub"

March 5, 2019

5.0

Pros

Great one stop HUB for all of your HR needs. You can look up paystubs, pto balance, request time off, and pull up tax documents all in one place. There are even easy to follow tutorials on how to utilize the site.

Cons

I do not have anything I dislike about this software.

Review Source

Similar Products

Featured