# Page 23 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is UKG Pro the right Payroll solution for you? Explore 726 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/480/UKG-Pro/reviews --- UKG Pro 4.3 (726) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 23 - Reviews of UKG Pro ## Showing most helpful reviews Showing 551-575 of 726 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Amber J. Admin Support Military Used the software for: 2+ years ### "Ultipro Works " August 10, 2020 5.0 Overall, i've had no issues. Easy to use and has tools to explain tabs if necessary. Pros Love having the ability to view my previous pay checks, access to leave available and past time off. Cons Dislike having to change my password so frequently. Review Source VR Verified Reviewer Cashier Graphic Design Used the software for: 6-12 months ### "Great for Timekeeping" January 3, 2019 4.0 Pros I used this software at a previous job. Mostly we used it for clicking in and out. But we also used it to sign up for/decline benefits and requesting for time off. It was very easy to log in, clock in, and log out. Cons I was an employee, so I didnt set-up the software with the options we had, so I can only tell my side of the story. Review Source VR Verified Reviewer Claims Specialist Used the software for: Less than 6 months ### "UltiPro is our one-stop shop for all HR needs! " April 24, 2018 5.0 Pros I love that I can quickly access my HR and pay information. The UltiPro layout is very easy to navigate. I head to UltiPro at least 4 times a day to clock in and out. Cons I have no complaints! I love the functionality. I am a new employee, so not all of my personal information is populated. Review Source VR Verified Reviewer IT Analyst Hospital & Health Care Used the software for: 1-2 years ### "Not User Friendly!" February 12, 2019 1.0 Pros The only good feature about this program is the ability for remote employees to manually punch in and out. Cons The app crashed almost every time it was opened, like the website. Review Source OO OreOluwa O. Guest Services Assistant Facilities Services Used the software for: 6-12 months ### "Great software for Punching In!" March 1, 2022 5.0 Pros I like that i can view the history of everywhere i have punch in and punch out Cons The punh button is located at the bottom right corner, makes it difficult to punch sometimes Review Source VR Verified Reviewer Manager, Product Marketing and Integration Education Management Used the software for: 6-12 months ### "Recently switched over to UltiPro and having positive experience" June 5, 2018 3.0 Pros UltiPro has been a great platform for our organization. Able to merge multiple areas, previously requiring many products, into one convenient platform. Cons Ultipro's customer service is not great. Getting anything changed is difficult and troubleshooting issues can take a lot of time. Review Source SK Sarah K. Product Manager Telecommunications Used the software for: 2+ years ### "Not the Most Intuitive" May 27, 2020 5.0 Overall, I would use Ultipro again, would just be nice to have a few minor improvements. Pros Ultipro has just about every feature you need as an employee in one interface, which is really convenient. Cons The product has many of features, but the UI is not vert intuitive. The most annoying factor is how the menu for time management is laid out - it's hard to see it as a clickable option. Review Source MB Matthew B. Equipping and Discipleship Director Used the software for: 2+ years ### "Love it!" October 17, 2017 5.0 Pros It has put the tools and information about our people and teams right into the hands of the staff. No longer is HR the source of all the information and forms. This has been a huge freeing process. We are adding complete payroll and timekeeping features soon. Review Source Response from UKG October 18, 2017 Hi Matt, thank you for sharing your feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day! Arwa N. Tax Associate, International Tax Financial Services Used the software for: Less than 6 months ### "Excellent tool for payroll" October 21, 2019 4.0 Its been good. Its easy to use and understand as a user. Pros Excellent tool to get all your paychecks, W-2s and withholding items completed all in one place. It's very intuitive to use. Cons The software can only go as far back as a few years to retrieve data and doesn't offer any excel format downloads. Review Source RR Rahneshia R. Room attendant Hospitality Used the software for: Less than 6 months ### "Ulti pro" November 7, 2020 4.0 It's a great app i would recommend it for any company Pros I can find everything i need in the app my pay stubs change info if i need to i really like it. It's. Great app Cons Nothing i just started using it but so far so good so i really dont have anything bad to say about it Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Not really sure Review Source VR Verified Reviewer People Operations Coordinator Internet Used the software for: Less than 6 months ### "I love UltiPro" January 7, 2019 5.0 Pros This is by far my favorite HRIS. It is so easy to use, the interface is easily navigated and customer service is outnof this world. Very rarely do I get an “I don’t know” and when I do I get a prompt response. Cons There are still some bugs but they are easy to work around Review Source TH Trang H. Tax Operator Human Resources Used the software for: 1-2 years ### "Ultipro" July 16, 2019 5.0 Pros What I like most about the product is that I can submit my payroll right on my phone Cons There's nothing that I can think of not liking about this software Review Source VR Verified Reviewer Data Engineer Insurance Used the software for: Less than 6 months ### "Very easy to use " September 19, 2018 5.0 Pros Very easy to use Hardly any learning curve Everything is laid out nicely and integrated with everything (job listings etc.) Very comparable and better experience than namely or zenefits Cons Other than initial registration I haven’t had any bad experiences with it. Review Source katherine T. marketing manager Internet Used the software for: 2+ years ### "antiquated features are basic and far behind leader" October 11, 2019 3.0 tracking days off and looking at pay stubs or getting tax info Pros there's not a lot about this software that is positive as compared to the competing software such as workday which has many more features Cons ui is out of date, many clicks to get to the correct section or drop down or line item and hard to navigate back Review Source Michael K. Inside Sales Manager Wholesale Used the software for: Less than 6 months ### "Good HR software" September 13, 2020 5.0 Works well enough for what you need. Could be a little easier to use. Pros Easy to login and find what you need. Can breakdown your hours and benefits in a digestible manner. Cons Not as user friendly as other programs. Takes a little bit to navigate on your first couple of logins. Review Source LC Lauren C. Support Engineer Security and Investigations Used the software for: 1-2 years ### "Not user friendly" June 5, 2018 3.0 Employees are able to view paystubs and W2 forms. Also able to keep back logs of previous employees. Pros the few pros it has that you can document and hold history of employees and employees are able to view paystubs and W2 forms Cons Not user friendly in the slightest. Employees constantly get kicked out of portal and need password reset on a constant basis. Review Source KW Kelly W. Cleaner Facilities Services Used the software for: 6-12 months ### "Love it" November 6, 2021 5.0 Absolutely love it. Can be used with Ease. Pros Having employment information at the tip of a finger. Cons Cannot see paystub the same day of direct deposit. Review Source DW Dawn W. HOA Manager Real Estate Used the software for: 6-12 months ### "Ultipro" January 8, 2020 4.0 Other than the two items mentioned above I was satisfied with the software. Pros Ease of clocking in, goals were set for the year/quarter/month and benefits were tracked Cons No mobile app and when you no longer work for the company supposedly you can log back in and retrieve your W2. This is not the case. Review Source Justin D. Salesperson Renewables & Environment Used the software for: Less than 6 months ### "UltiPro from an Employees standpoint" December 28, 2018 5.0 Worked as a call center employee from home and used it for that. Pros Easy to use. Info is easily accessible. All you need in one spot. Loved the company tree/organizational chart. Cons Wish I could change more from it easily. Specifically with the direct deposit. Review Source VR Verified Reviewer Systems Administrator Plastics Used the software for: 6-12 months ### "It's ok. " May 14, 2019 4.0 Pros Our HR department loves Ultipro and it makes their lives easier. Tons of features that are available to use. Cons As an end user it is very difficult to navigate and I'm constantly having to contact HR to find where I'm wanting to go. Review Source Derek E. Front-End Web Developer Information Technology and Services Used the software for: Less than 6 months ### "As a User of UltiPro, it simply is one of the best Payroll / Employee information tracking software " December 11, 2019 5.0 Overall, if I had the choice I would use UltiPro over any of the competitors out there. The ability to customize the User Interface with simplicity separates itself for me. Pros The most important thing that UltiPro offered to me was the ability to customize my 'favorite' links to allow the user interface to fit my exact needs. I have used many different competitors software and UltiPro was one of the easiest and most effective out there. Cons I don't know if it was an employer issue or a software issue, but the benefit information was the one thing that UltiPro lacked, it often times took a week or two to update and use. Review Source AC Alicia C. RN - SCHOOL NURSE Education Management Used the software for: 6-12 months ### "One stop hub" March 5, 2019 5.0 Pros Great one stop HUB for all of your HR needs. You can look up paystubs, pto balance, request time off, and pull up tax documents all in one place. There are even easy to follow tutorials on how to utilize the site. Cons I do not have anything I dislike about this software. Review Source JH Jessica H. L3/L3 Support Supervisor Used the software for: 2+ years ### "UltiPro is great for managing team and personal payroll and benefits-related data" June 11, 2018 4.0 Pros UltiPro provides an easy place to gather and view team or personal payroll and benefits-related data. Cons It's not always intuitive to know where to find specific information you're looking for, or where to add it in the first place. It often takes a lot of clicking around to find what you're looking for. Review Source GL Glenn L. Self employed Construction Used the software for: 6-12 months ### "Ultipro " May 7, 2019 4.0 Pros This product is great to use and can do everything you need from building training methods,HR records, payroll, and so much more Cons You need to make sure the team setting this up for your company is thorough and sets all areas up correctly and that admins are trained Review Source DT Donna T. Administrative assistant Food Production Used the software for: 2+ years ### "Very user friendly! " January 19, 2019 5.0 Pros Very easy to use, pull up past stubs to print out, and check your times in and out. Cons Nothing that I can honestly think of. Haven’t had any problems! 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