# Page 23 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 23 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 551-575 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jessica H.  
L3/L3 Support Supervisor  
  
Used the software for: 2+ years

### "UltiPro is great for managing team and personal payroll and benefits-related data"

June 11, 2018

4.0

Pros

UltiPro provides an easy place to gather and view team or personal payroll and benefits-related data.

Cons

It's not always intuitive to know where to find specific information you're looking for, or where to add it in the first place. It often takes a lot of clicking around to find what you're looking for.

Review Source

GL

Glenn L.  
Self employed  
Construction  
Used the software for: 6-12 months

### "Ultipro "

May 7, 2019

4.0

Pros

This product is great to use and can do everything you need from building training methods,HR records, payroll, and so much more

Cons

You need to make sure the team setting this up for your company is thorough and sets all areas up correctly and that admins are trained

Review Source

DT

Donna T.  
Administrative assistant  
Food Production  
Used the software for: 2+ years

### "Very user friendly! "

January 19, 2019

5.0

Pros

Very easy to use, pull up past stubs to print out, and check your times in and out.

Cons

Nothing that I can honestly think of. Haven’t had any problems!

Review Source

VR

Verified Reviewer  
Application developer  
Insurance  
Used the software for: 1-2 years

### "Rather clunky interface but it works"

August 27, 2019

3.0

Pros

The tool does not crash very often, which is good. It is fairly easy to navigate around the site and do what I need to get done.

Cons

I wish it had a bit more flexible interface. I am not sure what it is written in , but it can be a pain to navigate sometimes. The main menu especially is a bit tedious as things move position quite a bit. It would be nicer if they had a static navigation pane on the side of the screen

Review Source

RV

RAY V.  
Systems Engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Quick Payroll Access"

September 29, 2020

5.0

My company switched payroll providers to this a few months ago. The previous software was fine, but I didn't like it as much as this one. Ultipro has a much more minimalist user interface that allows me to find the information I need more easily and quickly. I also noticed there is an app available, which the previous provider did not give us access to.

Pros

My payroll and statements are easy to read and understand. I can make adjustments to settings such as withholding and direct deposit easily. The interface is minimal and intuitive.

Cons

There isn't anything I would say I dislike. Everything is simple and intuitive enough but also isn't so minimal that information I would want is missing.

Review Source

Melissa T.  
Deli associate  
Supermarkets  
Used the software for: 6-12 months

### "Generic job info app/site"

April 21, 2020

3.0

It was required for my job at kfc but I never could get any help with using it

Pros

Most of my information was on the site/app & if your login info was correct it was convienient

Cons

It wasn't easy to get login, the information wasn't complete & there's no help beyond vague partial links

Review Source

RHH

Reuben Hakeem H.  
Client Service Administrator  
Insurance  
Used the software for: Less than 6 months

### "UltiPro Review"

August 17, 2018

4.0

Pros

I love how easily accessible it is. You click in one area (example: clicking "menu") and you find my company info which takes you to information on the company (organizational charts or new job opportunities internally). Also I like how when you take time off work, the calendar on UltiPro highlights what days you have already planned off which I think helps to save time of trying to back and look at your hours. I also like how you can select favorite categories that provide you with quick access to them.

Cons

I don't have really much of any concerns with this software except I would like it if the software wouldn't log you out so quickly.

Review Source

Response from UKG

September 26, 2018

Hi Reuben Hakeem, thank you for your feedback. We're happy to hear you are enjoying your overall experience with us. Your experience and insights help us continuously improve. Have a wonderful day!

AC

Aaron C.  
Supervisor  
Oil & Energy  
Used the software for: 2+ years

### "End user of Ultipro"

November 25, 2019

4.0

Overall, the program has been easy to use in the 7+ years of using it.

Pros

Good software for time management. Its been overall easy program to use. Not much of a learning curve to understand.

Cons

It would be nice to have the time management calendar in the main drop down menu. It would make the program better.

Review Source

DB

Danielle B.  
Teacher assistant  
Consumer Services  
Used the software for: Less than 6 months

### "New user"

September 14, 2022

5.0

Overall, it's a pretty standard scheduling app compared to most

Pros

Signing in and accessing your information is always an easy process

Cons

As a new user, I am unable to request time off because it requires assistance from the manager

Review Source

DS

Dominic S.  
Systems Consultant  
Banking  
Used the software for: 2+ years

### "Excellent Payroll and HR Solution"

December 6, 2017

5.0

Pros

The program is very easy to navigate and user-friendly. Since we started using UltiPro, we're able to do all of our benefit elections through the program and it works great.

Cons

I'm told by HR that we aren't able to add custom fields to the program to retain additional information on our team members. There are some reports that we'd like to generate combining this program with our banking program, but we're not able to put the employee's banking software ID in UltiPro.

Review Source

VR

Verified Reviewer  
Inventory associate  
Retail  
Used the software for: 6-12 months

### "UltiPro "

December 5, 2022

5.0

Pros

You can look at your W-2 paystubs and more

Cons

There isn't really anything I didn't like

Review Source

CH

Cherry H.  
intern  
Hospital & Health Care  
Used the software for: 6-12 months

### "Ease of use "

July 26, 2019

5.0

Pros

View time management and punch for time in and out with ease. Platform allows users to view current pay statement, pay history, and YTD summary.

Cons

No complaints as I have been using this platform. Maybe a little slow at times but that’s it

Review Source

ER

Emily R.  
Technical Recruiter  
Human Resources  
Used the software for: 6-12 months

### "Using UltiPro as a Recruiter"

October 25, 2019

4.0

We use UltiPro for our internal employees as well as our contractors so it is nice learning the system and being able to teach our contractors

Pros

I like that I can create a "myslef" tab where I can add the shortcuts that I use regularly, it makes it easy for me to take PTO.

Cons

The home screen has changed a few times since we switched to UltiPro and I can't find the shortcuts that I am looking for from the home screen.

Review Source

JL

Jason L.  
Lead Technician  
Events Services  
Used the software for: 1-2 years

### "Taking HR to the next level. "

September 9, 2019

5.0

Once you figure out what you're looking for and save it to your favorites, Ultipro is easy to fall into a rhythm when it comes to managing your HR tasks.

Pros

As an employee, using UltiPro was very straightforward and useful. I could check time logs in and out, payroll, see benefits, get in touch with HR and more all from a single application.

Cons

Lots of clicking around looking for things. So many different options to look through that it can get overwhelming.

Review Source

PE

Paige E.  
Inbound Demand Conversion Manager, Corp.  
  
Used the software for: 2+ years

### "UltiPro is a simple and easy to use HRIS. "

June 14, 2018

4.0

Pros

I love the simplicity of UltiPro. It makes it extremely easy to navigate to different pages and portals within the system. As a manager, I also love that the system notifies me when a timecard is submitted for approval. It really helps me to make sure nothing slips through the cracks!

Cons

While I love how user-friendly the platform is, I think the design and UX could be better. It definitely has the functionality that I need, but the format could be prettier.

Review Source

DB

Debra B.  
Financial Process Improvement Leader  
Building Materials  
Used the software for: 6-12 months

### "UltiPro is the Ultimate"

February 27, 2019

5.0

Pros

Flexibility, Configurability, and Security. Tool provides a vast array of reporting and is easy to use for employees.

Cons

Needed to learn IBM Cognos, but it's a great tool when you start to understand everything it can do for you.

Review Source

VR

Verified Reviewer  
Sales Development Representative  
Computer Software  
Used the software for: 6-12 months

### "UltiPro"

November 20, 2018

5.0

Pros

easy to use and move around notifies me quickly clean layout

Cons

No cons at this time. UltiPro is a pretty solid HR platform and all my stuff is up to date with ticket stubs, time off, etc.

Review Source

AD

Adam D.  
Digital Marketing Coordinator  
Medical Devices  
Used the software for: 2+ years

### "Makes it Easy to Obtain Important Tax Documents and Request Time Off"

August 22, 2019

5.0

I love it. One of the easiest HR software platforms I've ever used.

Pros

I love how easy it is to access important tax documents when I need them. I also like the ease of submitting time off requests when I need to take some days off work.

Cons

No cons from my experience with the software.

Review Source

tB

tacara B.  
owner  
Retail  
Used the software for: 2+ years

### "Great Payroll Services"

January 9, 2020

4.0

Pros

My company used the software for payroll services which made it easy to view & print pay stubs whenever I needed them no matter how long ago the pay date was.

Cons

At times it can be hard to navigate thru the software. Some folders & features were hard to locate

Review Source

CJ

Cara J.  
Marketing  
Hospital & Health Care  
Used the software for: 1-2 years

### "Not the gold standard "

July 7, 2022

3.0

Pros

It has a lot of bells and whistles, places with org chart and information

Cons

Terrible user experience. The app doesn’t work- too many things that are not used, impossible to find anything. And way too expensive.

Review Source

VR

Verified Reviewer  
Insurance Agent  
Insurance  
Used the software for: 6-12 months

### "UltiPro Review"

December 21, 2018

4.0

Pros

I really like UltiPro. It’s a great product to use for payroll information. It’s easy to use, which is a huge plus.

Cons

I have no cons about it. This product is pretty cool.

Review Source

VR

Verified Reviewer  
Software Developer  
  
Used the software for: 6-12 months

### "Easy to use timesheet keeping"

May 31, 2018

5.0

Pros

Very easy to use timesheet logging. Searching is decent to use and easy to request for time off.

Cons

Never really ran into issues during the time I had to use with my company. Was very basic as possible.

Review Source

BT

Brittany T.  
AR Systems Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Tool for Employee Time Management"

March 23, 2021

5.0

We use UKG Pro for payroll, overall time management, and employee record keeping. It's been a great tool so far!

Pros

This software is easy to use to record time worked so employees simply clock in and out. Approving time for payroll is quick and painless. Requesting and approving PTO is also a breeze.

Cons

The software is easy to learn and navigate. I just wish there was a desktop app to make clocking in and out faster, instead of logging in through web portal.

Review Source

Jarred J.  
LPN II  
Hospital & Health Care  
Used the software for: 6-12 months

### "Useful in keeping track of sick and vacation time as well as payment schedules."

April 11, 2019

5.0

Pros

I love how easy it is to use and that I can have the app on my phone to see my accrued time and paychecks.

Cons

No complaints that I have come across yet.

Review Source

MK

Michael K.  
COO  
Legal Services  
Used the software for: 6-12 months

### "Ultipro is a worthwhile investment"

February 14, 2020

5.0

Pros

The software is very intuitive and easy to use. The implementation team was responsive and the customer support has been very good as well.

Cons

I have no comments on this item. All works well as a user.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing UKG Pro

Best value and features for a business of our size and for our requirements

Review Source

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