# Page 24 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is UKG Pro the right Payroll solution for you? Explore 702 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/480/UKG-Pro/reviews

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UKG Pro

4.3 (702)

[View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 31st, 2026

# Page 24 - Reviews of UKG Pro

## Showing most helpful reviews

Showing 576-600 of 702 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Janice H.  
Compensation Analyst  
Banking  
Used the software for: 1-2 years

### "Ultipro Review"

April 20, 2017

4.0

Found the HRIS data entry and reporting to be very easy to learn and to use, compared to my last HRIS system. Truly a great system.

Review Source

Response from UKG

April 27, 2017

HI Janice, Thank you for providing us with feedback and for the kind words. Have a great day! Thank you, Micole Kaye, Ultimate Software

VR

Verified Reviewer  
Contract Area Sales Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Use to view pay documents and tax documentation"

May 9, 2018

5.0

Able to see paystubs and tax documents as well as manipulate direct deposit information.

Pros

Easy to use with a very simple interface. Used to view pay documents as well as tax information. Can also use to change my direct deposit set up as well.

Cons

Have to leave this system to dive further into metrics. Only gives a high level overview of pay/tax.

Review Source

CK

Courtney K.  
Human Resources Generalist  
  
Used the software for: Less than 6 months

### "AMAZING customer service!"

July 31, 2018

5.0

Pros

The training is excellent! The people who are providing the training do not rush through it and offers breaks. If you are stuck, the host will work privately with you and stay after the training if needed.

Cons

There are just so many training sessions, I want to do them all of them now, vs waiting to complete the pre-requisites.

Review Source

Response from UKG

August 2, 2018

Hi Courtney, thank you so much for leaving us with feedback. We're thrilled to hear you enjoy our customer service and training opportunities. I see you are relatively new to Ultimate, welcome to the UltiFamily! We hope you have a wonderful day!

AS

Amy S.  
HR Generalist  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "ukg works"

November 15, 2022

5.0

overall ok but feel it is not robust and all around for my business needs

Pros

all of the areas tie together and work as a unit and can switch between programs and can navigate easily

Cons

sometimes it is combursome to navigate and find what I am looking for in the program and find the information that I need

Review Source

BZ

Brian Z.  
Trader  
Capital Markets  
Used the software for: 1-2 years

### "Ultipro "

February 19, 2019

4.0

Pros

Able to change personal information easily. Can access benefits anytime. Can clock in and out

Cons

Takes a few seconds to record your clock in/out time on your timesheet so it looks like it didn’t get through

Review Source

Sally K.  
property manager  
Real Estate  
Used the software for: 6-12 months

### "Great management tool"

April 12, 2019

5.0

keeps me organized

Pros

I love that I can manage my paychecks, courses, etc all in one place

Cons

Nothing, very easy to use and simple format

Review Source

KG

Kaitlynn G.  
Admissions rep  
Education Management  
Used the software for: 6-12 months

### "Great for keeping track"

July 15, 2019

5.0

Great experience every time

Pros

I love that it's a 1 stop shop for everything HR/payroll related

Cons

Nothing. I love this product. Very user-friendly , overall great software.

Review Source

EC

Ellen C.  
Personnel Specialist  
Political Organization  
Used the software for: Less than 6 months

### "Ease in Navigation "

January 23, 2020

4.0

Pros

The software is streamlined and set up in a way that makes navigating from page to page quick and easy. If I ever can not locate something, there are help documents and videos listed on the side of the page.

Cons

Running payroll is sometimes tricky because UltiPro can not look back on previous weeks to compensate an employee for those hours worked. For example, if a new hire starts in the middle of payroll, you will need to upload some sort of spreadsheet with that information to adjust the hours worked.

Review Source

IJ

Ikiera J.  
Pest control Scheduler  
Consumer Services  
Used the software for: Less than 6 months

### "UKG reviewed "

April 30, 2023

5.0

I love it, has a different payroll management structure but still easy to use and navigate through

Pros

I like the functionality of the software and how I can navigate between tabs with ease and modify changes to my payroll if necessary

Cons

It could be more mobile friendly instead of desktop

Review Source

EC

Elysa C.  
Instructor  
Higher Education  
Used the software for: 6-12 months

### "New User"

October 3, 2019

4.0

I have had numerous problems loggibg in. When it works it has good features.

Pros

I can download an App and use it on my phone. It has an easy to use time clock for signing in and out.

Cons

It iccassionally will not let me log in. I have had problems opening my account and changing passwords .

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

It was an irganizational decision

Review Source

VR

Verified Reviewer  
Data Center Services - IT Team Lead  
  
Used the software for: 6-12 months

### "nice finished product for payroll"

January 12, 2018

4.0

Pros

a very nice cloud based solution that I can access anywhere with an internet connection. Well designed UI and easy way to change direct deposit information

Cons

I would like to get email reminders or notifications when a paycheck is being deposited to my checking account.

Review Source

Response from UKG

February 13, 2018

Hi there, thank you for providing us with feedback. We're thrilled to hear you are enjoying your overall experience with us. I just wanted to let you know I have shared your comments with the team to help us improve. I hope you have a great day!

CW

Carmen W.  
Managing Director  
Financial Services  
Used the software for: 2+ years

### "Good Payroll software"

February 20, 2019

4.0

I like the functionality of the software. Didn't have too many issues with it.

Pros

We use Ultipro as our payroll software. It has a nice set up, user friendly, and allow users to see all their pay information in one place. That includes historical paychecks and W-2's as well.

Cons

We had an incident where our W-2s were not posted by the IRS deadline for those who elected to go paperless. There was no explanation as to what the issue is.

Review Source

EW

Erik W.  
Business Manager  
Real Estate  
Used the software for: Less than 6 months

### "Good Payroll Software"

November 9, 2018

5.0

It's been an easy switch. I wish they just had more graphics for pay breakdowns and make it a little easier to track where the money is going besides having to look directly at the paystubs.

Pros

They make it easy to approve time, and it's easy to adjust time for employees. This year was also a lot easier to do enrollment processes through UltiPro

Cons

Navigating through the site is a little rough sometime. Maybe a search function with more capabilities would be nice. Would also like some quick graphs of payment breakdowns like ADP does

Review Source

Kurt F.  
Disaster Recovery Architect  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great system as an employee!"

February 8, 2021

5.0

This system is much better than our last, especially when it comes to looking up historical information and managing benefits and deductions.

Pros

The layout on the main dashboard is so easy to use and easy to understand. I've been able to find anything I need quickly and managing my benefits and payroll couldn't be easier.

Cons

The time keeping section and area for time off requests is not as easy as it should be. I have to go a few clicks deep in order to find the submit section.

Review Source

donald R.  
CNC Programmer  
Oil & Energy  
Used the software for: 2+ years

### "UltiPro Review"

February 26, 2019

5.0

Pros

Very organized and simple to use. Love being able to see all my information in one place.

Cons

I think the mobile app / site could be better.

Review Source

SD

SCOTT D.  
Sales Executive  
Computer Software  
Used the software for: 1-2 years

### "Functionality"

September 29, 2020

3.0

take it or leave it

Pros

Easy to use but not detailed in the views it provides

Cons

analytics needs improvement. Archiving documents needs improvement

Review Source

MK

Melissa K.  
Sr. Field Sales Rep  
Medical Devices  
Used the software for: 2+ years

### "I use UltiPro software regularly to submit and manage my PTO requests and monitor my pay."

March 13, 2018

5.0

Pros

This software allows me to easily access information about benefits I receive from the company I work for. I find it simple and easy to use and navigate.

Cons

I think the software would benefit from an update to its layout. I don't like that the menu is a tiny drop down. I think it would be better if it displayed all the menu options along a left navigation panel.

Review Source

richard jose A.  
empleado administrativo  
  
Used the software for: Less than 6 months

### "It is a powerful multifunctional tool that helps the organization with regards to human resources"

June 14, 2018

5.0

Multifunctional tool that helps the organization to efficiently manage the human resource that works in it

Pros

This software helps the organization to maintain a correct administration of the human resource that works in the organization, giving the necessary tools for the recruitment and the recruitment of new talents among others.

Cons

This tool is versatile and multifunctional to which you can see many benefits, but it can be difficult to handle unless you have carried out a previous training on it.

Review Source

RB

Rebecca B.  
Digital Sales Strategist  
Marketing and Advertising  
Used the software for: 2+ years

### "Easy but Dated"

July 20, 2019

4.0

Pros

UltiPro is easy to navigate and find everything I need to keep track of my time, pay slips, PTO, benefits, tax documents, etc.

Cons

UltiPro is a little bit dated. It doesn't feel particularly modern.

Review Source

KT

Kenneth T.  
Therapist  
Mental Health Care  
Used the software for: 1-2 years

### "User Friendly and Multifunctional"

April 23, 2019

5.0

Pros

The software is very intuitive and also provides for a diverse range of activities, from entering hours, checking employee hierarchies, and selecting benefits to checking paystubs and requesting time off.

Cons

The software can be difficult to access due to its operation only within the company's network.

Review Source

JG

Jodi G.  
Director of HR  
  
Used the software for: 1-2 years

### "Functionality very limited with payroll w/ regards to vacation accrual, PTO adj after the fact etc."

June 12, 2017

3.0

Pros

Mutitude of functions. Probably great for companies that are very large, our company however is quite small, so many of the bells and whistles are lost on us. Our parent company uses it, therefore we have to use it.

Cons

We do not use the accrual system the way ULTIPRO has it set up. Therefore I need to track vacation and sick time separately to keep track of balances.

Review Source

Response from UKG

September 8, 2017

Hi Jodi, thank you for providing us with feedback. Comments like yours help us improve and I have shared yours with the team to do just that. Have a great day!

TG

Tonya G.  
Guest Services Manager  
Hospitality  
Used the software for: 2+ years

### "Payroll made easy"

November 25, 2018

5.0

Simple way to keep all your payroll in one spot!

Pros

I love that my employees can keep track of their hours and benefits online! It makes life easier for them and me

Cons

I dont like that you have to disable pop up blockers in order to get to your hours. I always have employees who cant get into time and attendance because they have their pop up blocker on.

Review Source

CS

Crystal S.  
Clerk  
Legal Services  
Used the software for: Less than 6 months

### "Great software, could use improvements "

October 7, 2019

5.0

Overall, I was able to learn the software pretty quickly. I enjoy using this everyday as a user and would recommend it.

Pros

I like it’s simplicity. It has all the necessary features to view employee information and manage timesheets.

Cons

I do think the formatting of the website could be improved. Specifically, It is a little difficult to find all the menu items since it is hidden at the top left corner. Having a larger and more visibly menu would benefit the users of the program.

Review Source

FK

Fazal K.  
Architect  
Architecture & Planning  
Used the software for: 2+ years

### "Good resource for HR"

July 20, 2019

4.0

Pros

Provides a lot of information, just about everything. I can update my contact information, review past paychecks, W2 forms, the information my organization has on me, make benefit selections or confirmations during open enrollment. It probably depends on how actively your HR is using it. However, I've found it really useful. I like that I can access ultipro from home as well as work.

Cons

The interface could use an update. It's got a lot of options and can be daunting at first.

Review Source

TR

Tom R.  
Associate Director Travel Accounting  
Music  
Used the software for: 2+ years

### "very intuitive Timesheet application"

June 9, 2017

5.0

Pros

Very easy application to navigate through, time sheet as well as time off info very accurate and up to date

Cons

Nothing bad to say about the application, could use some additional links to company sponsored websites.

Review Source

Response from UKG

September 8, 2017

Hi Tom, thank you for providing us with feedback. We're thrilled to hear you are enjoying your overall experience with us. Have a great day.

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