# Page 3 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is UKG Pro the right Payroll solution for you? Explore 718 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/480/UKG-Pro/reviews --- UKG Pro 4.3 (718) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 3 - Reviews of UKG Pro ## Showing most helpful reviews Showing 51-75 of 718 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Loan Servicing Specialist Financial Services Used the software for: 1-2 years ### "Overall Great Expereince " January 20, 2026 5.0 UKG Pro is a reliable HR platform. The interface is user-friendly, and it makes tracking employee information and payroll straightforward. Pros What I like most is how it saves time by automating tasks like payroll and time tracking. Additionally, it is easy to use and makes managing HR tasks much simpler. Cons Some menus and options are hard to find and could be more user-friendly. Overall it works well, but small improvements in speed and navigation would help. Review Source LW Levin W. Cashier Food & Beverages Used the software for: 6-12 months ### "Great application " February 28, 2026 5.0 My overall experience was good could check my pay from week to week log in worked once I got it set up Pros Customer support was so great helping me log in and you could check your pay and make sure it was right very easy to use Cons I really didn’t have any dislikes about this app it worked perfect for me if I had any problems customer support would help Review Source Response from UKG March 2, 2026 Hi Levin, We're pleased to hear that you had a great experience with UKG! Thank you for taking the time to leave a review. VR Verified Reviewer Payroll Administrator Machinery Used the software for: 6-12 months ### "Not my Favorite" October 30, 2025 3.0 Pros One stop shop, complete HRIS system and storage of personnel data is great, ease of access to employee files Cons reporting is impossible to navigate. Customer service is slow and delayed, takes weeks if or months for an answer. Review Source MM Marty M. Senior Leadership Logistics and Supply Chain Used the software for: 1-2 years ### "UKG Pro Experience " April 24, 2025 5.0 My overall experience with UKG Pro was very positive. It’s a reliable, comprehensive platform that made HR and payroll processes more efficient. I appreciated how it centralized employee information and offered useful self-service features, which saved time and improved accuracy across the board. Pros What I liked most about UKG Pro was how it streamlined complex HR and payroll tasks into a single, user-friendly platform. The self-service features empowered employees, while the robust reporting and analytics tools gave managers real-time insights for better decision-making. It made everyday processes more efficient. Cons While UKG Pro is a powerful system, some tasks weren’t very intuitive for end users and often required admin support or reaching out to customer service. Review Source LC Louis C. Assistant Manager Security and Investigations Used the software for: 1-2 years ### "UKG Pro: Clock in for review.." January 9, 2026 4.0 Overall it has helped both leaders and staff manage their time cards as well as time off efficiently Pros The ease of being able to punch in and out from your cell phone. I also like the different features offered to help keep information secure Cons Small screen can make correcting and editing time cards is difficult at times when utilizing the phone app. Review Source AM Angelika M. Company Owner Design Used the software for: 1-2 years ### "UKG Pro Is Amazing" May 30, 2025 5.0 my overall experience is amazing. i love everything about UKG Pro. it has helped me so much with keeping up with my own payroll and everything. Pros I love how easy it is to use. I love how it keeps track of everything you need to run a good business. you can manage payroll and everything with UKG Pro. Cons Nothing. UKG Pro has everything i need to run a successful business. i love everything about it and use it weekly for my business. Review Source KB Kathleen B. Patient Services Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Software!" May 7, 2025 5.0 Pros It is really easy to clock in and out of work, as well as see pay stubs and documents. Cons Sometimes it is a little hard to find things or it lags when taking my punch and it ends up clocking me in a minute later after I originally pressed it but they do make it easy to correct any incorrect punches. Review Source SC Sherri C. sales associate Business Supplies and Equipment Used the software for: 6-12 months ### "easy to use" December 23, 2025 5.0 very helpful to know when i work and when i have to work. the ability to request off its very easy to navigate Pros Receiving my schedule and reviewing my time card all in one location is very convenient. using face memory is very helpful Cons sometimes it logs me out and removes my saved credentials. I then have to use the QR code again to log back in. Review Source SL Stéphanie L. paie Insurance Used the software for: 1-2 years ### "Ne convient pas pour le Québec" February 7, 2025 1.0 Décevant +++. Ne convient pas pour la province du Québec. Logiciel anglais fait pour les États-Unis avec beaucoup de problèmes sur la traduction et les besoins des clients Québécois. Implantation TRES difficile, nous avons dû faire affaire avec consultants externes pour réussir à rendre l'utilisation fonctionnelle. Service à la clientèle totalement déficient et uniquement en anglais. Pros AUCUN - mes tâches ont été alourdies depuis l'implantation vs l'ancien système que nous avions il y a 2 ans. Cons Système très rigide, aucune flexibilité, implantation déficiente avec des promesses qui ne verront jamais le jour. Très difficile de corriger la programmation une fois le système en fonction. Difficile et complexe a programmer pour améliorer TOUTES les lacunes. Review Source Matt S. Activation Manager Entertainment Used the software for: 6-12 months ### "All in One HR App" February 24, 2026 5.0 It was great! We did our employee reviews through it, we did shout outs through it, and we did all of our HR stuff through it. Pros I loved how you could recognize employees through the platform as well as it doubling as an HR platform. I had this software previously and really enjoyed how interactive it was. Cons There's so much it can do and it can feel overwhelming. Also I got it confused with an insurance agency a lot so I always messed up my benefits. Review Source Response from UKG February 25, 2026 Hi Matt, We appreciate your feedback and are pleased to hear that you're enjoying UKG's features. VR Verified Reviewer Talent Acquisition Manager Non-Profit Organization Management Used the software for: 6-12 months ### "UKG Makes People Ops Harmonious " August 7, 2025 4.0 Pros The time and attendance system alone has been incredibly helpful! Allowing all of our people operations systems to be in one place and talk is critical. Cons The applicant tracking system tool does not even come close to stacking up with stand alone ATS products. Switched from [PDS Vista](https://www.capterra.com/p/46051/Vista-HRMS/) Not a comprehensive HRIS with our time and attendance needs Review Source AL Ayobami L. Customer service Retail Used the software for: 2+ years ### "UKG Pro Review Interface" July 14, 2025 5.0 Best would say good. For a regular used to the platform is great but for a newbie might be a not so good experience. For me I love the challenge of multi level navigation atimes Pros Easy access, gets familiar with time. Love the several blank spaces and plain background UIUX interface Cons Downside to the blank spaces is the navigation as many sub windows are embedded in each other. Many it tacky to navigate a times Review Source AR Ajshanique R. Eligibility Screening Services Rep. Hospital & Health Care Used the software for: 1-2 years ### "My UKG Review" July 17, 2025 5.0 Overall UKG has been very easy for me to use and navigate through. And I have no issues with using it. Pros UKG is similar to ADP. Its shows me my timecard, my PTO/SICK TIME bank and my work schedule. I like using UKG. Cons The only thing that I am unable to see in UKG is my pay and paystubs. I have to use a separate portal for that, but It would be nice to use UKG for all my needs. Review Source LH Laney H. Manager TA E-Learning Used the software for: 1-2 years ### "It’s an okay tool. " May 1, 2025 4.0 Ukg pro is exactly okay, it’s not terrible but doesn’t really wow me. It does what we need it to. Pros Easy to use for the most part, the app is easy to navigate. If it’s set up correctly it’s basic and simple, however the recruiting module was veryyy basic and we had to use a different vendor. Cons The recruiting portion was disappointing, and the talent management portion is okay but I’ve used better- might be due to the set up though. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor lacked basic features and functions Review Source FK Fatema K. Analyst Financial Services Used the software for: 2+ years ### "Efficient and effective" April 21, 2025 5.0 It has been very easy to use and I can see all my personnel data including profile. Changing and updating details is also straightforward. Overall the experience has been awesome! Pros The best aspect of UKG Pro is its comprehensive and user-friendly interface, which integrates HR, payroll, and workforce management into a single platform, streamlining processes and improving efficiency. Cons Date filter while looking for forms to fill in. This sometimes does not work as expected but if you select 'show all', it brings all the reviews that you have had over time. Review Source MK Max K. Case Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Streamlined Time Management" April 26, 2025 5.0 Its excellent software with some of the most features I've ever used. My boss can approve my vacation requests remotely, and I can access all my important employee data. Pros What I like most about UKG Pro is the fact that it streamlines my schedule, timecard, and vacation time along with important employee details. Cons I work in social services so my work environment can be semi volatile, causing me to be away from my desk frequently. The punch card is so accurate sometimes its hard to match up my punches. Review Source EH Emily H. Assembler Machinery Used the software for: 1-2 years ### "It works great for us! " June 11, 2025 4.0 It works,and it doesn’t make my job harder. It’s that simple really. I don’t have any real issues with it. Pros I love how easy it is to access everything at once. I can see my PTO, my points, my teammates and who my supervisor is all from it. Cons The PTO section usually doesn’t update correctly. We have to constantly update it ours selves. It’s not bad overall though Review Source VR Verified Reviewer IT Engineer Internet Used the software for: 1-2 years ### "Good solution" August 29, 2025 4.0 Pros It combines everything you need for your HR & recruitment team. Onboarding, benefits, to payroll and booking time off all in one place. The end used experience is great for end users and simple to use. This tool can be used to automate onboarding using an identity management platform using low code solution. Cons The learning curve to fully utilize the platform for all the solutions offered may be steep and the mobile app is very limited but allows you to easily book paid time off. Review Source VC Vicente C. Quality Technician Automotive Used the software for: 2+ years ### "A balanced View of UKG Pro" February 28, 2026 4.0 My overall experience with UKG Pro has been moderate. It helps organize tasks, and the self-service option for employees are useful. However, the system can feel complex and overwhelming at times. Overall, it gets the job done. Pros What I liked most about UKG Pro is that the system is user-friendly, with clear interface that makes navigating HR tasks simple. Cons What I like least about UKG Pro is that some features feels buried deep in menus, making navigation a bit confusing at first. Review Source FC Frank C. click list Retail Used the software for: 2+ years ### "access is key " November 4, 2025 5.0 convenient and cuts red tape in communication rather than contacting administrators to help correct the problem Pros easy to navigate in the app when doing certain functions. Can clock in while on the way to your post but in the building. Cons some areas is confusing for the new user to correct time request. This takes time to get used to when using Switched from [MyTime](https://www.capterra.com/p/145188/MyTime/) company upgraded to this model because it was more user friendly Review Source JV Jasmine V. RN Hospital & Health Care Used the software for: 2+ years ### "Easy to use " May 1, 2025 4.0 Pros It is easy to clock in and clock out, the site is easy to understand and user friendly. Cons Sometimes the website crashes and is unable to use. Also, the 15 min intervals are hard to read. Review Source VR Verified Reviewer HR Business Parner Industrial Automation Used the software for: 2+ years ### "Comprehensive HCM on the market. " January 14, 2025 5.0 Overall a good experience using the system. The system has a great user interface and has multiple components that can be configured to perform HR functions based on the business needs. Pros UKG Pro is one of the best HCM tool on the market as it has all the components needed to run the HR functions. Its a full comprehensive tool. Cons The only thing that need improvement is the online training components to further learn about the system. Review Source BM Brian M. COO Broadcast Media Used the software for: 1-2 years ### "UKG pro is great for employee management" May 12, 2025 5.0 Pros UKG Pro has easy-to-use employee management as well as time tracking tools and payroll services. Cons Scheduling is a bit hard to figure out for beginners but once you get the hang of it, it’s alright. Review Source IK Ian K. Chef Food & Beverages Used the software for: 2+ years ### "You need UKG " February 18, 2025 4.0 Used it for 4+ years with an employer and never had much issues. Even if i needed to make adjustments, it was never a headache Pros Its very user friendly, and easy to navigate and reliable Cons Web and app functionality varies, and offer different options. Review Source NR Neha R. QA Manager E-Learning Used the software for: 6-12 months ### "UKG as a better employee management tool" April 9, 2025 5.0 Pros UKG helps to get better visibility to benefits Cons Navigations is not easy to find, have to hit and try Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Company wide shift due to collaboration Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.