# Page 5 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is UKG Pro the right Payroll solution for you? Explore 718 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/480/UKG-Pro/reviews --- UKG Pro 4.3 (718) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 5 - Reviews of UKG Pro ## Showing most helpful reviews Showing 101-125 of 718 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Brian B. Front Desk Medical Practice Used the software for: 6-12 months ### "Front desk" December 20, 2024 4.0 It has it's good things and bad things about it. Pros This app has everything HR needs in one app. Cons Can be difficult to find things in the subtitles. Review Source VR Verified Reviewer Associate Director Research Used the software for: 1-2 years ### "Really love this except for one small detail!" October 3, 2024 4.0 Very good overall but could be made better with a few small tweaks! Pros It makes it easy to do time off management and also to do payroll in all in one place. Cons I don't like that you can't use templates that you can just use to autopopulate each week if your work hours and codes are the same. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I was not in charge of the switch so I don't know Review Source Suman H. Software Engineer Computer Software Used the software for: 2+ years ### "Comprehensive HR Solution tool" September 11, 2024 4.0 UKG Pro has been a useful tool for HR process streamlining overall. It provides an extensive feature set that includes payroll and personal administration. Even though it is a little bit complex user experience, the technology has significantly increased the productivity of our process. Pros UKG Pro's features including managing teams, a user-friendly interface, seamless integration of payroll, time tracking, and other HR features made it very efficient tool. The robustness and adaptability of the reporting tools significantly increase value in an organization. Cons It takes some time to fully understand all the functions, and the first setup might be complicated and time-consuming to learn and familiar with the UI/UX. Periodically, there are lags when moving between modules. Review Source MD Mathew D. Dev Medical Practice Used the software for: 6-12 months ### "Piece of garbage" October 21, 2024 1.0 I've used four different HR portals at various companies and this one is the worst by far. Pros Clean UI and sso login integration that's about it. Cons Mobile doesn't even attempt to offer any functionality. Search might as well not exist never returns anything, 404s randomly throughout the site. List of instructions for the app is hilarious can't even imagine an app store button. Review Source DW David W. Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "Comprehensive" September 8, 2024 4.0 I used it as a workunit manager with about 15 direct reports. It's a good product overall, with comprehensive features and good customer service. Pros \- Comprehensive HR/people management system - Easy to learn and implement - Nice integrations between different touchpoints for employees (recruitment, hiring/onboarding, timekeeping, performance management) Cons \- User design and experience could be cleaner and more intuitive, especially for the employee-facing side when you have employees that are less digitally literate Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) My company's HR administrators made the switch -- it wasn't my decision. But I think they were looking for something with more comprehensive features. Review Source ST Stelios T. Pharmacist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good timekeeping software " May 7, 2025 5.0 Pros Good timekeeping software. Works efficiently and well for my needs. Cons Nothing Review Source ML Madison L. Business Development Manager Construction Used the software for: 1-2 years ### "Good software!" September 8, 2024 5.0 Overall experience has been great with a few minor technical difficulties Pros UKG Pro has been pretty easy to use and all of its functions are very useful Cons I have had issues with logging in before. Switched from [hh2 Remote Payroll](https://www.capterra.com/p/168292/Remote-Payroll/) We needed a more compatible platform for our company Review Source DW Dave W. Service Desk Manager Hospital & Health Care Used the software for: 2+ years ### "Solid option for timekeeping" September 27, 2024 4.0 UKG Pro has been useful for timecard and pto management Pros Easy timecard management, easy to view and submit pto Cons setting employee schedules can be finicky Review Source SD Shaq D. Assistant manager Retail Used the software for: 1-2 years ### "Give it a try " September 11, 2024 5.0 I like it. It’s better than alot of other softwares I’ve used. Pros What I like the most is the ease of use. I had no idea what UKG pro was until I came to my current job. We use it for 80% of the things needed in the computer. Easy to navigate , it alerts you and make sure that you’re sure about what you’re going to submit or change and it ask you if you want to save the changes . It give you a lot of prompts before you make a final yes or no. Cons I wouldn’t know who to contact if anything went wrong. Review Source CW Cam W. Professional Athlete - Pitcher Sports Used the software for: 2+ years ### "UKG Pro: Quality Product" October 17, 2024 4.0 My overall experience with UKG Pro has been positive. It was particularly helpful near tax season, as it had all my payroll information in one place. Pros It combined all of my payroll information into one place with easy access. Cons Sometimes it limited my access and made me change my passwords which made accessing my payroll information difficult at times. Review Source SS Shaun S. Manager of Group Living Services Individual & Family Services Used the software for: 2+ years ### "All in one services for your business" August 27, 2024 5.0 Overall experience is excellent for human resources and payroll needs. Pros The ability to have Human Resources and Payroll wrapped into one service. Cons The many different scheduling services we tried that were integrated in the UKG program did not fully meet our needs and we use a different application now. Review Source GA Gabriel A. Assistant Branch Leader Wholesale Used the software for: 2+ years ### "UKG Pro is great… but can we get more reports?" September 3, 2024 4.0 Overall, I love the functionality of UKG products. Timecard corrections/punch corrections are simple and straightforward. However, having a report that I can pull that provides future PTO balances may be helpful. It could be the version that my company uses, but I have not seen this option. Pros The ability to view time cards and monitor my team is helpful. Cons I would like to see expanded reporting on our version. Review Source JB Johanna B. Responsable secteur Retail Used the software for: 6-12 months ### " Arnaque pas pro du tout " December 15, 2024 1.0 Ma société m’a imposé ce coffre j’ai eu un soucis avec mes mots de passe depuis aucune solution trouvé ! Ça fait 8 mois que je n’ai plus de fiche de paie ! Pros NE JAMAIS FAIRE CONFIANCE!! Aucun conseiller pour répondre Cons Juste une belle arnaque, je suis très très déçue Review Source Samir H. Sales Representative Telecommunications Used the software for: Less than 6 months ### "Fast, responsive and reliable " September 8, 2024 5.0 Positive! I use it multiple times a week and it has been working perfectly. Pros I love using UKG pro, it is an extremely fast, responsive and bug free software. It has detailed sections, one about your position, your pay rate, your company, information about taxes as well as access to the organization charts. I like the 'model my pay' feature. Cons Nothing, really. So far so good and bug free! Review Source LR Lissette R. Business Developer Especialist Non-Profit Organization Management Used the software for: 2+ years ### "Great tool" August 19, 2024 4.0 UKG is a great tool, I've being using it for around 8 years. it is user friendly and contains all the information I need to keep my work record updated. I can log on through my cell phone and clock in and out; and I can also see the menu for basic information. Pros User friendly, it allows me to keep track of all my work-related information. Cons Navigate to complete my yearly evaluation. Review Source TM Todd M. Clinical research Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product for small business. " September 21, 2024 4.0 I found it very efficient and helpful when managing my employees time. Pros I liked the layout of the software and how all the settings were very straight forward. Cons There were no cons to the software that I noticed. Review Source KA Kevin A. Manager Accounting Used the software for: 1-2 years ### "Much to be desired " September 17, 2024 1.0 Pros A Centralized system that keeps a decent track of paystubs and likewise information with a simple user interface Cons very limited functionality and very buggy, app logs out very often and makes it very hard to get back in, customer service wasn’t very accessible Review Source Leah G. Auto Detailer Automotive Used the software for: 2+ years ### "Eh… it’s ok" August 7, 2024 3.0 Pros I like that it’s relatively straightforward and easy to use most of the time. Cons Extremely antiquated. Whole site looks like it was designed in the early 2000s. Review Source DS Dorine S. Commercial Account Manager Insurance Used the software for: 2+ years ### "Easy access" September 3, 2024 5.0 I can review my pay cheque, my vacation and other stuff easily Pros Easy to maneuver through the menu on the side panel Cons Nothing because I can obtain any information that is required Review Source CD Chiquita D. Personal banker Banking Used the software for: Less than 6 months ### "UKG Pro Pretty Cool" August 27, 2024 4.0 My overall experience is decent enough to keep using it maybe they will work out the kinks Pros The ability to clock in an out and view my benefits and time from my phone! Cons The constant crashing! It’s always crashing and needed to reenter and verify passwords. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) My job made the switch not the employees. Review Source SA Stacey A. Brand Manager Retail Used the software for: 2+ years ### "UKG PRO on the go" July 29, 2024 4.0 Pros Utilizing the app for payroll and for tax reporting was an important reason we chose the program. I had worked with it in the past in my previous role with another company so it was easy to adapt to what my current company was using it for. It is great for payroll and managing our benefits options. Cons It was not as intuitive as I would have like but being that I had used it at another company, I was able to work through the changes to the platform and adapt to what I needed Review Source AH Aleah H. OSS Specialist Consumer Services Used the software for: 2+ years ### "UKG is helpful" August 20, 2024 5.0 Pros UKG makes it easy to view your compensation, and benefits, update your personal information, can model your pay, and it tells me my history as far as compensation with the company Cons The mobile version is very limited, you can not see or do much on there Review Source AB Adam B. Field Manager Real Estate Used the software for: Less than 6 months ### "UKG learning curve. " August 19, 2024 3.0 Overall, my experience with UKG has been ok at best. Pros UKG can do a large amount of different things. Cons UKG is not easy to learn without some degree of guidance. Can be clunky at times. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) We had exceeded what Paycor could do for our company. Review Source Ashish A. Dispatcher Telecommunications Used the software for: 6-12 months ### "Comprehensive Approach and advanced customization" June 21, 2024 5.0 UKG Pro is a robust and versatile human capital management solution that excels in customization, ease of use, and comprehensive HR capabilities. It’s highly regarded for enhancing operational efficiency and employee experience, making it a valuable asset for businesses aiming to streamline their HR processes. Pros Ease of Use: The user interface is designed to be intuitive, making it easy for employees to navigate and complete tasks efficiently. Cons Aesthetics could be better. They are not as appealing as competitors. Review Source KE Kristen E. VP, HR Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Thrilled TO LEAVE UKG! " May 1, 2024 1.0 The worst. Will never go back. It is impossible to find affordable employees who have UKG experience. Pros If you have a vast budget, this could be a great product for you. But you absolutely will spend a fortune for all the bells and whistles. Take your existing budget and triple it. Invoices come non-stop. Cons The contract is impossible to get out of. The cost goes up by 10% each year and you MUST give an extensive notice or the contract auto renew annually. We got stuck paying for ACA and had to move it to a new company as they prepared ACA filing after we terminated our contract adn they refused to refund us. Be very careful wiht UKG, they make up random charges..invoices come in at every turn. IT is also very difficult to find employees who use and understand UKG, bc they turn all of their laid off staffers into consultants who bill at $200 per hour. Dont bother. I have no idea how this company stay in buisness. We had the worst experience in almost all aspects of the software. You are on an island with help only available at $200 per hour. This company functions like a MLM. Employers beware, you will pay top dollar for employees who understad the software or you will have to resort to consultatants....MLM. Worst business model. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Business continuity. There is no reason to go to UKG or Workday if you have less than 1000 employees. It is not worth it. You will have to have a full team in house to support thier products and you pay triple other providers for a SaaS. Dont do it. 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