# Page 6 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is UKG Pro the right Payroll solution for you? Explore 718 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/480/UKG-Pro/reviews --- UKG Pro 4.3 (718) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 6 - Reviews of UKG Pro ## Showing most helpful reviews Showing 126-150 of 718 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer EVP/Human Resources Banking Used the software for: 2+ years ### "14 Years and Still Improving" August 18, 2023 5.0 Pros The level of service we continue to receive from UKG is what satisfies us most about our relationship with them. UKG Pro met our needs well 14 years ago and through 3 acquisitions we've made over time, it continues to do so, especially considering the continued enhancements that have been made in the software. Cons Even after all this time, we continue to work on our use of Business Intelligence (Cognos) and its vast capabilities. It is a great tool and we've only just begun to tap its potential. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Level of service failed to meet our expectations in our use as well in the use of our last 2 acquisitions. Review Source CE Contessa E. Finance and Payroll Administrator Museums and Institutions Used the software for: 1-2 years ### "Fantastic Company & Software" January 18, 2024 5.0 Our company still have areas of UKG Pro that are not being fully utilized. However, we hope to work closely with our UKG team in the future in order to use all the various functions of the system. I've only been working with our company for over a year, but I have had a good experience with working within the software. I've noticed that submitting cases online sometimes takes longer to receive a response. However, when I call in with an issue, the UKG service team has always been friendly and has been able to resolve my problem. Pros Our company likes UKG Pro because it is an all-inclusive product from hiring our employees, paying our employees, goal-setting, reviews, learning opportunities, and everything in between. We like that all our employees information is housed in one software. Cons There are certain areas of UKG Pro that it would be nice to have a process setup to automatically update information on a certain date, such as allocations and local tax changes. We live in Indiana who withholds local taxes as of January 1st. However, when employees move to a different county and submit a new tax form, the request has to be held until the end of the year. We also have several labor allocations that are only for a certain time frame that have to manually updated. Review Source VR Verified Reviewer Director of Finance Hospital & Health Care Used the software for: 2+ years ### "UltiPro just gave up after Kronos purchased them" September 17, 2023 1.0 Kronos uses ticket system for non payroll critical cases. Just closed a case after 9 months. Payed our PA taxes late and reported last 3 qtrs in a row and wanted us to pay the interest charge. UKG refused to address this issue. UKG tweaked system to stopped calculating holiday pay; to stop calculating 403b employer match; to prevent some shift codes to stop calculating. Pros UltiPro was fine until Kronos purchased them. There are really none since Krones purchased UltiPro. Virtually every week, Krones makes a tweak in their system that adversely affects us. Cons UKG does not care anymore. The one thing that has improved is UKG support staff have become much better at excuses takes much longer to find solutions. When they tweak their system that causes us to have errors, they act like they don’t understand. Instead of them fixing the issue, they send us highly technical instructions to make our own fixes. They actually outsource the solution to use to fix the problem they created and then when the solution does not work properly, they blame us missing a step. Reason for choosing UKG Pro From conversations with my predisesor and members of the leadeership team, the deciding factor was strickly price for UltiPro. My predisesor stated from the three systems evaluated, UliPro was the worse. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) i am not actually sure if the produce was workforce but was ADP. The reason we left ADP was really poor service. Review Source BH Britta H. Director, HRIS and Payroll Chemicals Used the software for: 2+ years ### "UKG Pro Highlights" December 18, 2023 5.0 I would recommend UKG Pro to my peers having used the system in some form or fashion for over 15 years. Pros UKG Pro is easy to use and provides an intuitive experience for your end users. You can manage your employee data with ease and can process Payroll without complex processing steps. Cons Sometimes the needs of the business cannot be met because UKG Pro may not have the exact product or service available at that time. Review Source MH Micky H. Senior Payroll Manager Machinery Used the software for: 2+ years ### "UKG Pro Review" August 15, 2023 5.0 We are now integrating with NetSuite and, although it is a long process, UKG has worked with us to get this going. Pros We have used the product for 10+ years. I guess you can say we really like it. It does most things effortlessly. Cons I wish we could do more with the PTO codes. They just revised the Customer Success portal and I feel they went backwards a few steps. I believe they will rectify this soon. Sometimes they are slow in responding to cases. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was limited in it's options 10 years ago and UltiPro/UKG was able to accomplish those tasks for us. Review Source VJ Victoria J. Manager, Payroll & Benefits Information Technology and Services Used the software for: 2+ years ### "UKG Pro" August 15, 2023 5.0 Overall this is an excellent system for payroll, HRIS, reporting, timekeeping, time off request and approval processes, benefits and onboarding. The system is extremely easy to use. There are numerous standard reports available, which can be saved as a template for quicker report generation. The People Analytics (IBM Cognos) provides the ability to create an unlimited number of reports. Pros For payroll processing and reporting UKG Pro is definitely the best software I have used in my more than 40 years in payroll. Cons Payment Services is the only area where UKG Pro can improve. Especially in timeliness of tax code set up, agency notice research and resolution, and amendment processing. Reason for choosing UKG Pro Functionality, reporting options, customizable, ease of use. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) Increased functionality, customization & reporting options. Review Source Wendy D. Senior Payroll & Internal Audit Analyst Hospital & Health Care Used the software for: 1-2 years ### "Best Payroll and HRIS I have used" August 15, 2023 5.0 Pros I love the ease of use in all aspects of it. All of the modules integrate with each other. The actual payroll processing is simple and takes you step by step through the entire process. We also have several file feeds to our vendors that all work seamlessly. Cons I do not have much difficulties, but I have heard that the benefits module is a little bit clunky. Especially at open enrollment time. Review Source JH Jaymi H. Payroll Administrator Civic & Social Organization Used the software for: 2+ years ### "An Overview of Ultipro" August 17, 2023 5.0 I use it every day 8 -10 hours a day. Pros I like that UltiPro offers a lot of features and ease for employees. For the most part it works pretty well but there are many areas that always get ignored when new features are implemented. Please see below. Cons I dislike the fact that we are very limited on the module of time management and Core not lining up and having to use a bridge file to import the time. This has been daunting to our agency as we need Cost centers in Salary employee timesheets to reflect where the person actually worked instead of just reverting to the allocated earnings in core. I also dislike that pending pay does not allow you to enter the employee's name once and add all the deductions or earnings you want to input. You have to do the same process over and over. Time consuming and outdated. I wish there were more features in preventing PTO from going over 40 hours. Switched from [AP Workflow Automation](https://www.capterra.com/p/167772/AP-Automation/) Don't know. Wasn't part of the decision. Review Source VJ Vanessa J. Director HRIS Non-Profit Organization Management Used the software for: 2+ years ### "UKG Pro Review" January 16, 2024 5.0 Pros Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization. Cons At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro UKG was a perfect fit for our organization. It fit our current and future visions as well as, our budget and what we wanted to pay for a new HCM system. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) We were with Ceridian for 30 years through various variations of their HR/Payroll Web system. It was extremely clunky, not user friendly, hard to pull data as it was extremely customized, the system did not sync with other (newer) systems, it did not support global emps, and in short, it was time to move on to new system. Review Source TT Teco T. Benefits Specialist Mining & Metals Used the software for: 6-12 months ### "UKG vs KMC" January 17, 2024 5.0 I have been with the company for over a year and came during the transition time period dating back to 2023. I have had some bumps and worked thru them mostly with the assistance of UKG Team Members. Sometimes I hear the noise about the system and how it doesn't work for them, but if we all slowed down, they would see that the system offers more than we know, Pros There are many areas, but the best by far is reporting in BA System. Cons Some of our employees have issues when accessing their records, which might mean that either UKG or KMC provide a How To step by step remedy. Review Source HD Helen D. Billing Analyst Oil & Energy Used the software for: 2+ years ### "Perfect solution for Payroll and Human Resources needs " June 27, 2022 5.0 UKG Pro is a perfect tool for all HR and payroll needs. It's easy & simple to use and navigate both for the employee as well as anybody working in the HR department. Pros UKS PRO has so many features and has pretty much everything there that pertains to HR and payroll. It also makes it very simple for employees to understand and navigate. Cons Only critique I have is that time employee time card punches should run from minute to minute and less rounding. However, it's not a big concern. Review Source CC Chelsea C. Director, HR Biotechnology Used the software for: 6-12 months ### "Over promise and under deliver" June 6, 2022 4.0 I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads. Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it. Pros Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients. Cons As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in \[SENSITIVE CONTENT\] that we could launch our Benefits module by \[SENSITIVE CONTENT\] We're in \[SENITIVE CONTENT\]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call. You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG. Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[OnePoint HCM](https://www.capterra.com/p/187977/Recruitment-Applicant-Tracking-Solutions/) Over promised on many things so we switched only to find out there were some limitations. We also switched because it made better sense for the Finance team. Review Source MS Megan S. HR Supervisor Medical Devices Used the software for: 2+ years ### "If you need a new HRIS system, UltiPro should be on your list! " May 26, 2020 4.0 We have been really happy with our experience with UltiPro. We are going on 3 years now and still are improving our processes as they continue to upgrade and make good improvements to their software. We appreciate working with our salesman, \[SENSITIVE CONTENT HIDDEN\] still even though he doesn't need to be part of the team he still stays in contact! The system is easy to use for all levels at the company and are pleased with the products they offer. Pros There are a few good things I like about UltiPro. I like their reporting system and having a wide-range of reports available by a click and no need to recreate a new report. They also offer reports you never thought you would use, but after using it is a great tool and resource to have! The online customer success portal is a nice feature to help you find the answer you are looking for, but also having an option to create a case and have a representative look into your question and contact you via phone or email to resolve. The app is getting better and better and our employees utilize the app the most to have their information at their fingertips. It is difficult to break something in the software, but they offer a "sandbox" where you can test out the system or different products to test it out. They also offer a lot of workflow processes to where you set up the approvals for each item or activity that is changed on an employee profile or can set it up with no approvals and changes automatically. Cons We are not big fans of the Learning Management Module they offer with their system. It is a 3rd party site and doesn't incorporate well with the Core side of the system. However it does work and is an option to stay within the UltiPro system. Just takes a little adjustment to get used to and work with other parties to import content. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro Had all the bells and whistles we were looking for, all products in one that we needed and a good customer sales experience. Switched from [Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) Old system we were using and needed something with more features, accessibility and ease of use. Review Source CL Cynthia L. Head of Payroll Veterinary Used the software for: 2+ years ### "I'm Sad to Say...." December 15, 2022 3.0 Let me start by saying that it used to be great system and in the past I was a huge supporter of UltiPro and Kronos, and I thought they had the best systems out there from a payroll perspective - much easier to use than either Workday or SAP, and they had excellent support. And you were in control - you didn't need to hire a ton of expensive pseudo-IT people to run your department. Sadly, that's no longer the case. It's almost impossible to get support, the UI has gone downhill, and the product is very disjointed. It takes forever to perform simple tasks - very similar to a Workday or SAP. You can get it done, but not easily. You can no longer reach anyone in the Tax department - you can open tickets but no one will ever respond. You're on your own and you don't have the ability to make necessary updates yourself - it's a terrible feeling. I have had tickets open for months and I'm coming up on year end and I'm not going to be able to report accurately. Why they would take away the ability for users to make their own updates to taxing jurisdictions I'll never understand. But they did, and they don't respond when you open a case even after escalating. It's a nightmare. Now, I would go with another vendor given the choice. And that makes me sad. Pros I absolutely love the reporting capabilities in the core system. UKG uses Cognos, and you can literally write a custom report in minutes and pick up pretty much any field in the database and export it to Excel or PDF or whatever format you're looking for. You can schedule reports that can be automatically sent to your users and they can only see what their role and security allows them to see, you can create dashboards and interface files - whatever you need from a reporting perspective is at your fingertips. And it's as easy as drag and drop. I can't stress enough how useful this feature is. Cons I hate how long it takes to perform simple tasks, and I am horrified by the fact that they no longer provide test environments - to me it's not an option to test in production. We had to fight and beg for months to get them to make an "exception" for us, and frankly would have moved in another direction had they not eventually given in. The product and support, both of which used to make the system different from the other offerings on the market, have gone so far downhill in such a short time it's astonishing. Be prepared to have to go to a ton of different screens to get basic information or to perform an everyday task. And forget about getting any support. You can open tickets but no one is going to respond no matter how much you beg for help. Review Source Katrina V. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "UKG is an excellent tool for managing employees" September 22, 2023 4.0 Recruiting from a wider pool of candidates has been made easier by the system's seamless integration. This program has helped facilitate a steady stream of qualified applicants, which has decreased the cost per employee and shortened the time to recruit. Pros UKG is used for personnel record keeping in my company. To wit: data backup, payroll processing, tax preparation, employee onboarding, and regulatory education. We integrated UKG with our payroll systems and created an easy-to-use portal for employees and management. Cons Some systems require lengthy builds and troubleshooting to integrate with. There is room for improvement in how healthcare EMR systems and time management are integrated. There may be a delay in page refresh rates as a result of increased personalization of employee landing pages. Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) The speed with which staff members can upload necessary paperwork. In addition, the use of templates has greatly facilitated the quick production of documents. The introduction of the template has greatly facilitated the production of official HR documentation. Review Source Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Great tool for talent management and Human Resources" March 13, 2023 4.0 As a medium-sized business, I appreciate having access to a wide variety of employee onboarding resources. As a tool for continuing education and professional development, it is invaluable. It's fantastic to have everything our HR department and our staff need in one place. Pros As an employee who is not part of the HR division, I use UKG Pro but am unaware of its full functionality. However, I believe that its ability to cover everything is a trait that all firms should look for in a software application. Cons Issues with properly acknowledging documents have been known to occur. Limits imposed on users' ability to download their own files. The site doesn't perform properly on secure connections. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) In addition, we use the platform to host quarterly required trainings and keep tabs on all trainings. Because of this, the organization has a centralized, easy-to-use website for handling most HR-related questions and trainings. Review Source KS Katie S. HR Supervisor Automotive Used the software for: 2+ years ### "UKG- Poor Customer Service " March 23, 2022 3.0 RUN AWAY. FAST! Do not spend your money on this system. There are many other out there that provide great personalized service and training. Pros The only nice thing about this software is that it has a mobile app- which most payroll systems do. Also, every once in a while, you will call in to the Customer Care portal and get someone that knows how to help. Those instances are few and far between, but they happen! Cons Where do I start? 1) Communication: AWFUL. No personal contact with a UKG rep. There is not one person we can call when we have issues. We are always directed to the main call center and sometimes are given a case number and wait DAYS before someone calls back to assist with an issue. They only give you attention during implementation and then POOF- You are on your own. 2) System changes/updates: Since the merge with Kronos, Ulitmate (now UKG), has made system changes that make simple tasks for the administrator impossible. Their menus make no sense; finding information takes forever and is not user friendly. 3) Reporting: Their BI system is so bulky and hard to use. If you want training, they direct you to pre-made videos (cannot ask questions) or you have to pay thousands for a personal training. I had to run a simple report the other day and it took an hour to build. The people that designed this system clearly don't use it. 4) OVERALL- This software gets the job done but it takes double the time with little to no customer service, horrible reporting and zero training that lead to daily headaches. Review Source JT Jaculin T. Health and Safety Manager Non-Profit Organization Management Used the software for: 2+ years ### "Even A Non-Techy Person Benefits From UKG" September 8, 2021 4.0 Benefits: Ability to easily track and manage WC injuries. We are still working on our LOA offering, and I look forward to that being available soon. Pros Easy to use once the bugs were worked out of it. Our contact person was great in explaining things. Cons Not as "instant user friendly" as it could be. A fair amount of training is taking place to introduce employees to benefits of program. Review Source NB Nicole B. Sr Global Payroll Manager Computer & Network Security Used the software for: 2+ years ### "UKG falls short of expectations" February 9, 2021 3.0 If you are a small company (200 or less) and do not need to make corrections for employees who should not have had pretax benefits, FICA taxes withheld, anything else that requires a void and reissue of a check, and or an amendment, you will love this system. Unfortunately, UKG needs serious help with the tax filing team and a complete makeover with adjustments. While they have improved pieces of this over the years, they need the ability to process quarter-to-dat adjustments rather than one check at a time! Also, they do not have a YTD payroll register with employee and employer taxes. (employee only, however you can have their product team create this for 5K.) Pros I like the ease of process payroll, retros, off-cycles and manual checks. Cons If you are a tax filing customer, UKG must set up taxes and they do not always do it correctly, the tax filing team is extremely far behind when it comes to processing simple amended returns (1 yr 1/2+), they still require each check to be voided and reposted, which is archaic and causes banking issues and most their Rapid Response Team are not knowledgeable and obviously not trained well. I have always had high hopes that things would improve with UKG, but they are not keeping up with the technology needed to improve their processes. They need to offer the ability to adjustment wages/deductions for employees by quarter. Review Source AP Amy P. HR Manager Aviation & Aerospace Used the software for: 2+ years ### "Sold a dream, delivered nothing but problems" May 3, 2024 3.0 The sales team sold us on the software because they touted a support team that would hold our hand from start to finish and make sure we were never left hanging. Instead, we got UKG project managers who were completely disorganized and nonresponsive, our integration feeds took more than 18 months to create, UKG support took weeks or sometimes literal months to answer our questions, and when UKG drops the ball they still make the customer pay the price for it. We have been on this system for 3 years and still do not have all of our benefits feeds working correctly. Pros UKGPro has a huge expanse of capabilities and can be highly customized. It's capable of covering most, if not all, needed HR functions. Cons You have to be an expert in the system to get everything to work together correctly. UKG's support is abysmal. Reporting is extremely challenging and UKG forces customers to pay for everything they possibly can. We were left waiting for weeks or months for answers during launch. We are now being forced to pay an additional annual cost to update benefits administration because UKG is not updating their software, but of course they're not discounting our normal fees for the software. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro Sales team sold us on excellent support and excellent employee experience. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) We thought we would get a better value for a growing team and be able to streamline our HR processes Review Source CM Cheri M. Sr HRIS Analyst Non-Profit Organization Management Used the software for: 2+ years ### "Sr HRIS Analyst" September 20, 2021 4.0 For the most part positive. For me the pain points are service. Responses seem to be worse since the merger with Kronos. I am not sure why we cannot get some type of response within a 48 hour period. I sometimes have to send this to our account rep before getting some type of response. Pros Fairly easy after you get familiar with the product Cons Fall and Spring releases I struggle with getting all of the features turned on or setup and the turnaround time seems to be aggressive. BI reporting is a struggle especially when the info requires joins not always easy to know when to do so. Cases and service requests - in some areas you want the customer to own their own data and processes and in some cases such as service requests and cases you do not and we have to wait and wait and wait and wait for assistance. Review Source CP Charmi P. Kronos Analyst Information Technology and Services Used the software for: 6-12 months ### "A really nice time tracking Product" June 9, 2021 5.0 I am loving the product so far. We have implemented a lot of countries and many more to go. Pros Love the granularity workforce dimension offers. Also love the new dashboard features on the home page makes it more visually nice and easy to understand. Cons Need database access which we don't have for cloud product. This makes it easy to access using queries instead of always calling API and fetch the information. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro Wanted to see what the other product had to offer so that we can make decisions based on our business needs. Review Source Carlota A. comunity manager y analista de posicionamiento web Marketing and Advertising Used the software for: Less than 6 months ### "Un software de planificacion de horarios muy competente" May 21, 2023 4.0 Nuestra experiencia general con UKG Pro no es muy agradable, hemos detectado muchos errores y problemas tanto en al version de escritorio como en la de movil. Tiene muchisimas opciones pero la curva de aprendizaje es bastante alta. Pros Nos ha gustado mucho la facilidad de uso de la herramienta, y su atencion al cliente. En una sola herramienta tenemos un software de control de horarios, gestion de nominas, cuadrante de turnos, planificacion de horarios, control de ausencias... Cons Al principio puede ser un poco dificil de utilizar y tiene algunos errores.La generacion de informes es muy complicada, despues de llevarlo utilizandolo seis meses, todavia no hemos conseguido implementarlo de manera correcta. Review Source SK Samantha K. TA manager Hospital & Health Care Used the software for: 2+ years ### "Ok but could be better" June 27, 2024 3.0 Pros Starting to get better Wide variety of data fields Cons Not user friendly Not built for internal mobility or recruiting Doesn’t integrate well with other software Review Source LG Lauren G. HR Manager Information Technology and Services Used the software for: 2+ years ### "Lots of show, not much substance" December 19, 2019 1.0 Terrible, you're so frustrated with their system and the employees you talk to don't seem to care, but boy do they love their jobs. Honestly its the strangest thing. Pros It looks good at first glance- clean look for employees Cons Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a programmer or something (and we are a tech company and I have had programmers look at it and can't figure it out). You call Ultipro and that act like the most basic things you should have to pay extra for to have them do. This is actually my second company I've used Ultipro for (I know how did I do this again) so I am very familiar at this point with the system and it still is very hard to use or remember the pathways to get to things, because it is so convoluted for admins. They added a new time system that is terrible- doesn't show basic things like weekly time totals. Onboarding is a nightmare bc we like to keep track of contractors in the system and they act like they've never heard of such a thing (but like we have this system to get off of spreadsheets right?) Just all around terrible, and its frustrating bc it seems like it could be a great system, they've just spread themselves too thin and while all systems function basically, they don't function fluidly together and a lot of the time you can't report easily on what you've spent so much time getting into the system. Switched from [Namely](https://www.capterra.com/p/143606/Namely/) Namely wasn't operational - continually pay issues Review Source Similar Products Featured ## Related categories [Succession Planning](https://www.capterra.com/succession-planning-software/)[Payroll](https://www.capterra.com/payroll-software/)[Recruiting](https://www.capterra.com/recruiting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.