# Page 7 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is UKG Pro the right Payroll solution for you? Explore 718 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/480/UKG-Pro/reviews --- UKG Pro 4.3 (718) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 7 - Reviews of UKG Pro ## Showing most helpful reviews Showing 151-175 of 718 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Janine G. Director of Human Resources Machinery Used the software for: 2+ years ### "Expensive Option with some benefits" July 28, 2022 3.0 Pros Allows for customization. Has great reporting capabilities. Cons We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing UKG Pro ability to customize and integrate Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Looking for more robust options Review Source Alan B. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "UKG pro helps calculate payroll accurately" August 24, 2023 4.0 Payoll may be calculated more precisely with the help of UKG pro. More than 500 workers have used this software to do payroll faster than with any other program. Pros The Applicant Tracking System at UKG is fantastic. As far as workflows and approvals go, it's also the top dog. UKG contains all the features necessary in an HRIS system, plus the company's partnerships with other suppliers mean that many HR and benefits-related tasks may be automated through seamless connections. Cons When first starting out with UKG, the system can seem daunting. UKG Support has a fantastic ticket system, but in some circumstances, you may have to wait a while before a support specialist responds. Switched from [APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Among the various programs I've used are ceridian, ADP, UKG dimensions, and UKG Pro. The UKG pro program is excellent. But the UKG dimension is far less difficult than the pro. Review Source LO Linda O. Accountant III (Payroll) Fund-Raising Used the software for: 2+ years ### "Functionality and Ease of Use" August 16, 2023 5.0 UKG was easy to learn. The report writer (Analytics) could be a little more user friendly Pros Payroll processing is the best I have worked with. Very easy to undo a process that did not work correctly. Cons System can be slower at times. Data entry errors can be difficult to correct at times and may requires assistance from UKG. Reason for choosing UKG Pro I have processed all types of payroll during my payroll career. I started doing a manual payroll and went to an inhouse program on a main frame. I worked with Mid Range systems and with the type of system UKG is. UKG is by far the easiest system I have worked with to process payroll. Review Source DR Doria R. Sr. Kronos Systems Analyst Hospital & Health Care Used the software for: 2+ years ### "Feedback" June 4, 2021 5.0 It is great product, still needs some tweaks. We are going to put the "asks" out on the community page. Pros Adv. Scheduling for our Nurses and Hospital. Cons There are alot of little things that it does not do that API did do that we transitioned from. But we will manage. I still love this product better. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro We need a robust system that is able to handle our special Unique practices that can work with the Nurses contracts etc. Review Source JB Jeanne B. HR Manager Publishing Used the software for: 2+ years ### "UltiPro is a great investment" February 27, 2019 5.0 We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously. Pros Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing. Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved. A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates. Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms. In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically. And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report. Cons This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal. Review Source EB Emily B. HR Systems Coordinator Financial Services Used the software for: 2+ years ### "Great HR Software from a Forward Thinking Company" August 19, 2020 5.0 We have realized some streamlined payroll business practices, and within Onboarding as well. The overall experience with this software and company have been very good, with some room for improvement. But there is no business out there without room for improvement :). Pros The level of customization and the ability to create our own fields is highly valued. This is also an easy system to train new Admins on, and has a crisp and clean appearance. Cons There are some improvements needed within UltiPro, especially in Time Management. There are things that we would like improved, but the nice thing about Ultimate Software is you can submit an Idea for an improvement and vote on other ideas. Ultimate takes these Ideas seriously, and rolls out improvements quarterly. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor lacked the ability to customize the system to fit our needs. Their payroll process was cumbersome and lengthy, and we had several tax issues with payroll as well. Reporting & Analytics were very slim. Paycor is a great system for smaller companies, but we had to move on once we were well over 100 employees. Review Source VR Verified Reviewer VP of HR Operations Marketing and Advertising Used the software for: 2+ years ### "UKG as an Enterprise Solution" August 21, 2023 5.0 Pros We have successfully implemented many of the modules. Employee Voice is one of the 'more fun' modules and provides great reporting capabilities for listening to your employees. Cons UKG has struggled over the years to find the right solution for customer service. While it's dramatically improved, they still have some issues and bumps in the road that require escalation to get resolution. Review Source Andrés C. Sr. Analyst HR Apps Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great and easy application to time tracking" August 10, 2023 5.0 it can customize depends of the necessities of the company, after the application was configured very nice, on the clocks can be a lot of the information for the employees, even they can interact as well. Pros Pretty complete application and easy to use when you knows how to use it. Cons can be run slow sometimes, complicated at de beginning to setup the catalogs. Review Source JS Joanne S. Manager HR Applications Paper & Forest Products Used the software for: 2+ years ### "UKG Great Wholistic Product" January 17, 2024 5.0 Great! UKG is a modern comprehensive HRIS that delivers everything you need and more. Free learning is also a bonus Pros Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily. Cons Not all but some of the add on modules integration is poor and troublesome (People Doc). Reason for choosing UKG Pro Ease of use, Saas model, employee experience Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[SumTotal Workforce Management](https://www.capterra.com/p/10001582/SumTotal-Workforce-Management/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Consolidated all divisions to one system, our source of truth. Review Source TS Traci S. Sr. Director, People Operations Internet Used the software for: 1-2 years ### "UKG Pro does everything you need, if you put in the effort. " January 21, 2024 4.0 I have been pleasantly surprised with UKG Pro. I have experience with a wide variety of tools and I can confidently say that UKG Pro is at the top of my list with a good balance of affordability, ease of administration, and features/modules. Pros UKG Pro is a cost effective HCM that provides all bells and whistles...and let's you create bells and whistles of your own (aka configured fields). You can administer it internally without a dedicated engineer and if you are creative enough, you can do some pretty interesting things with it. The options to connect to other systems that leverage HR data is fantastic...and with some many choices, you can make just about any connection happen... Cons There are a few areas that I think are lacking, a main one being user interface. The UI is outdated and honestly, a bit overwhelming for infrequent users. I also have the experience of getting excited about implementing a new feature/module only to find some serious limitations (ex. HR Service Delivery does not update the Core data base so you have dual entry issues which is the bane of my existence) Reason for choosing UKG Pro I inherited UKG Pro with a new job, but I evaluated it against the other systems I've leveraged and it came out as the right tool for my company at this time. Review Source RK Rebecca K. Controller Insurance Used the software for: 2+ years ### "Please choose a different system" May 23, 2024 2.0 The overall experience was frustrating. It was riddled with ghosting and gas lighting. They must teach a specific customer service model that contains these two elements. I honestly have never encountered anyone like them. Pros I can't think of anything that I liked about it. Cons Customer service and tax pay services were really bad, Review Source gZ gayle Z. staffing coodinator Hospital & Health Care Used the software for: 2+ years ### "WD review" June 9, 2021 4.0 Pros I like the Home page with access to whatever you need It's helpful to have the option of using the app for mobile devices Very helpful that staff now have the option of fixing errors on their own time cards Cons \-Staff cannot see completed schedule with all staff -print outs of schedule have multiple duplicates of staff d/t overlap in shift times -My biggest complaint is for example going from a schedule in a specific department to someone's timecard, when you try and go back it takes you to all staff and you have to start over with selecting the department you had been working in. The previous version you could click on the tabs you had open to go back and forth. Very clunky and time consuming -when working on a schedule, you can only see one week at a time where as the previous version you could view a whole month if needed -Only one person can receive alerts or notifications per department -while staff has been trained it is very common that they enter multiple edits, time off requests etc. Duplicate Time off requests cant be removed from the schedule. you can cancel them but then you have an approved time off and a canceled on the same time frame. messy and confusing. -I guess over all the upgrade feels like we went backwards as it takes way more time that it used to navigating through. Reason for choosing UKG Pro My understanding is that this was an upgrade from the old Kronos program we had been using. Review Source AR Arun R. Creative Designer & Video Editor Printing Used the software for: 2+ years ### "An all-inclusive HR package covering all processes, and is backed by excellent support." July 29, 2023 5.0 UKG Pro offers everything we need within a single attendance and workforce management platform. It provides seamless payroll runs, automates various processes, eliminates the need for paper forms, and ensures compliance with governing bodies' regulations. Pros UKG Pro truly excels in simplifying payroll and all aspects of HR, from recruiting and timekeeping to careers and benefits. UKG Pro empowers employees to effortlessly track vital information and ensures smooth and quick payroll processing. The system's ease of use and convenient access to required information on a single screen are major advantages. I highly appreciate the level of control and capabilities UKG Pro offers, allowing easy searching and providing a clear focus on driving and achieving goals. Cons I appreciate how UKG Pro functionality becomes much smoother with familiarity. However, I believe there is room for improvement in the ticketing system. Implementing a feature that allows us to mark up tickets based on priorities would be beneficial, as it would enable the HR team to prioritize and address urgent tickets more effectively. Review Source Jessica D. Game Programmer Computer Software Used the software for: 1-2 years ### "Effective payroll and benefits tool" November 13, 2023 4.0 The transition from a paper-based approach has been revolutionary for our company. The most important advantage is that it allows our managers to see all of their employees' records in one place, make edits, view their timesheets in one place, and generate reports. Pros It gives us a consolidated database of accurate employee information. Our most novice technical trainees can utilize it with the same ease as our most seasoned executives. During the rollout, we received excellent assistance. Cons The most desired component of PowerBI has been difficult to master. We've determined that the HR department can best serve our reporting needs with the assistance of the technological team. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) When it comes to payroll questions, UKG's excellent customer service team is ready to help around the clock. By computerizing formerly manual processes like timekeeping and payroll processing, accuracy and consistency in data are ensured. Review Source NF Nicole F. HR Leader Legal Services Used the software for: 1-2 years ### "Terrible product " April 25, 2019 2.0 Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience. Pros If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more. Cons Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software. Review Source Response from UKG April 30, 2019 Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day. Paula G. Web Administrator Libraries Used the software for: 2+ years ### "UKG Pro is pretty great" August 15, 2023 5.0 It works and is pretty easy to use. Pros I like that it is easy to clock in or out. Cons If you forget to clock in, it is difficult to fix. Managers have to delete punches and then add them all again. Seems like there should be an easier way. Review Source HH Heather H. HR Assistant Machinery Used the software for: 2+ years ### "It's ok..." February 15, 2021 3.0 I will say that they customer service is good. Most of the time their rapid response agents are very knowledgeable and helpful, but if you have a big or complicated business need, you have to open a case and wait a week or two for assistance. Also, when it comes to major setup changes, to get assistance, they will charge you thousands. We were considering splitting our sister companies into two separate system setups but they want to charge us at least $6k to do it. It isn't the worst database software out there by any means, but I wouldn't highly recommend it either. Pros There is a field for just about anything you could think of in regard to managing your employees, and I appreciate that most everything is customizable to your business. Cons The reporting side is ridiculous! It is so complicated and convoluted and not user-friendly in the slightest. It takes months and months of training and practice and making mistake after mistake to figure out the basics of how to build reports. Just finding the correct fields you need for the reports is difficult and then figuring out how to merge or link them is even more difficult.The customer portal is supposed to help but its mostly other users posting what they had trouble with and what solution they came up with. I will say that they are releasing a new version of the reporting side which is supposed to be much more user-friendly and our release was supposed to come a few days ago but got pushed back again. I guess they found other issues. Review Source VR Verified Reviewer HR Leader Legal Services Used the software for: 6-12 months ### "Basic HR database that isn't very user friendly, robust or customizable." April 30, 2018 1.0 It works well as a database when your enter data into it and it doesn't do much more. Pros There is some interesting core functionality but, overall, the product isn't very user-friendly or intuitive, compared to social media tools and enterprise level software like Workday. There are a lot of software limitations as it appears that the tool has multiple separate modules that don't necessarily communicate well with each other, nor is the implementation team familiar with how to best optimize each tool. If you're looking for a basic HR database, where folks input or enter data manually, this might be for you. If you're looking for a robust and intelligent system that can be customized to adapt to employees' needs, this likely isn't the right fit. Cons The implementation team and support is poor to say the least. Rather than taking a solution-focused approach, where they could help you best utilize the tool and maximize its impact, they simply have you answer a laundry list of questions and they program the tool based on your answers. In my experience, the tool is not incredibly easy to use, not very flexible and, should you need to make modifications, you'll be struggling to do so with the implementation/service team. Review Source Response from UKG May 1, 2018 Hi there, thank you for your feedback. We're sorry to hear about your experience. I would love to work with you to see if we can improve your experience with us. If you're interested in my assistance, please email feedback@ultimatesoftware.com. I hope you have a wonderful day and look forward to hearing from you soon. CL Cassie L. Payroll Administrator Hospital & Health Care Used the software for: 1-2 years ### "Dimensions Review" June 4, 2021 4.0 Pros Cloud based, typically user friendly. Well known name and for the most part, the employee experience is good. Managers love the access to dataviews and the options they can customize. Cons Integrations have been an issue. Getting support from UKG is an issue. We pay a UKG consultant month since before we transitions to Dimensions and we always have some issue that we need help with. This consultant ensures we have a dedicated person to speak with regarding issues as opposed to being passed from one person to another when contacting KGS. Behind the scenes could be more consolidated. It doesn't make since to have multiple related functions in 5 different places. Dimensions did away with lots of helpful functionality from Workforce Central. Your set up will have to be redone completely - your system does not just transition from WFC to Dimensions. Review Source JC Jeannette C. HRIS Administrator Automotive Used the software for: 2+ years ### "AAA Human Resources Review of UKG Pro" September 8, 2021 4.0 I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together. Pros The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in. Cons The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro The SAAS environment. We did not want to have to install upgrades and maintain the system. Also it had the features we were looking for at a more affordable price. Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Wanted to get away from the cost of installing and maintaining a system. Review Source Margarita P. Exp and FA Actg Mgr Accounting Used the software for: 1-2 years ### "Worked great for candidate tracking" May 20, 2024 5.0 Pros I really liked the features built in for performance tracking and candidate review during a job search fill. Really made leaving comments and communicated back and forth with HR a breeze. Cons Sometimes documents or modules can be difficult to find. Certain links are available but are broken when you go to actually get to the area you need. Review Source AF Alyssa F. HRIS Analyst Consumer Services Used the software for: 2+ years ### "Good system easy to use" August 15, 2023 4.0 Overall I am pleased with the system just could use some improvements with how the different adds ons communicate with each otehr Pros Business Intelligence, being able to create custom reports is very important to the leadership in our company. Cons They different time keeping systems do not always connect well to Pro. Reason for choosing UKG Pro It was a more robust product and we got more bang for our buck by going that directions Review Source CD Chuck D. Senior HR Systems Administrator Law Practice Used the software for: 2+ years ### "Great customer involvement and appreciation" January 19, 2024 5.0 Pros The people. UKG has always had top notch people in support and relationship management. Generally, things work great, and even when things aren't going perfectly, we always feel supported. Cons The only con I have for UKG right now is the handoff from representative to representative as the support structure is perfected and implemented. We love all of our people, but they change a bit more than I'd like. Review Source JB Jacqueline B. HRBP Chemicals Used the software for: 1-2 years ### "Worst system ever used" March 1, 2022 1.0 Awful Pros This experience has been so terrible I can't think of anything positive. Cons Implementation assistance was nonexistent. Everything we try to get help with is a huge expense. Turnover of account reps is constant. We are on our third or fourth in about a year of using the system. No one gives you their phone number and every request has to go through a case management system that they never respond to. Setting up a file feed is the most frustrating experience I have ever encountered. They use outsourced consultants that take like 6 months to schedule. The file feeds that we requested before we started using the system are still not completed a year later. The one feed we were able to get setup needed one organization code repathed. Its been three weeks since we entered the request and they have not even started it. We were told once they get around to starting it, it would take eight weeks. When you questions them on why something so simple takes so long they just give you absurdly inflated project timelines. Review Source RF Rickie F. Intake Specialist Retail Used the software for: 2+ years ### "So easy to use " May 30, 2024 5.0 Great for tracking schedules, payroll, time off, editing missed clock in and tax forms. Easy to update profile information. Great on both desk top and mobile app. Highly recommend. Pros Very easy access to multiple menus including tax forms, payroll, hourly tracking, vacation time. Cons No cons recorded. I experienced user error but help desk was amazing at resetting my forgotten password Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.