# Page 8 | UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is UKG Pro the right Payroll solution for you? Explore 718 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/480/UKG-Pro/reviews --- UKG Pro 4.3 (718) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 8 - Reviews of UKG Pro ## Showing most helpful reviews Showing 176-200 of 718 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LP Lynn P. Controller Textiles Used the software for: 2+ years ### "23 year customer" August 21, 2023 5.0 I like this product a lot. Pros I like the flexibility inherent in the way the software was set up. Having been such a long standing customer who has been acquired twice during that time, I've been able to adjust for the reporting needs of new management teams quite easily. Cons the time period following the Kronos acquisition because the standard of response for cases wasn't what we historically experienced. Reason for choosing UKG Pro it met our needs and seemed friendly to use. Review Source AJ Ashlee J. Director of Human Resources Financial Services Used the software for: 2+ years ### "I love UKG" August 15, 2023 4.0 Pros although the customer service has dropped a bit I am still very happy. the only side of customer service that i feel is suffering is the Benefit side. I'm struggling with Benefit help. but all other aspects I am very happy Cons I don't like some of the Time Management and how PTO is tracked. But I am hopeful with the changes into Dimensions Reason for choosing UKG Pro how could you not Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) loathed Dayforce product with every fiber of my being. horrible product Review Source VR Verified Reviewer Recreation Coordinator Government Administration Used the software for: 6-12 months ### "So much capability, so hard to navigate!" January 18, 2019 4.0 Overall, if you are only looking for basic information as an employee its easy; find paychecks, find personal info, etc. As a long-term solution, unless you do a great job of training and modifying the tools and menus, its easy to get lost; both because of the interface is not clean and it has too many options. Pros Ultipro has a ton of options of what is available to you; I've seen it now in two different companies. In both scenarios, the capabilities of the software were not utilized to their fullest extent. It looks as if Ultipro can do far more than either used it for. The load times and menus for initially finding information are fast to navigate. Information on different pages is presented clear as well. PDFs and other files generated by the system load fast. Cons The presentation of the material, menus, hotlinks, etc. is unwieldy and jumbled. It is hard to sort through all of the pages past initial launch ones. Drop down menus, if you move your mouse off of them, disappear; in 2019 that doesn't make sense. The ease of use is definitely missing. As mentioned, too, I've seen it in two scenarios, one with a company of 2000+ and one with around 200 employees. All of the features are not used and yet you can still open up menus and pages that do not have relevant information; if thats the system, it needs to be fixed, if its the user/moderator of the business, they need to be encouraged to get rid of it from the systems administrator from Ultipro. Just not an easy and clean tool to use. The Time Clock tool as an employee is very difficult to use, too; multiple pages/clicks to get to basic information is overkill. Even then, it has a very mid-range power user feel to it... if you don't know what you're doing you may break it! Review Source KP Kathryn P. HR Specialist Individual & Family Services Used the software for: 2+ years ### "We're getting there!" June 4, 2021 3.0 Pros We previously used 5 databases to track employee information. Having UKG Dimensions with everything in one place has been a dream come true! Cons Integration was a challenge but we expected that. All modules were not available at the same time so we were still hopping between our old systems and UKG Dimensions. We have come a long way though and we are thrilled that things are finally moving in the right direction and streamlining all of our HR and payroll processes. Reason for choosing UKG Pro UKG Dimensions had everything we were looking for. Review Source VR Verified Reviewer HR Generalist Architecture & Planning Used the software for: 2+ years ### "Wonderful, comprehensive system for all of your HR needs" March 19, 2018 5.0 Efficiency and tracking personnel changes Pros Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically. Cons Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation. Review Source Response from UKG April 24, 2018 Hi there, thank you for your feedback. We're thrilled to hear you enjoy our unified HCM. I do see you have some concerns and just wanted to let you know I have shared them with the team to help us improve. If you have any additional insights you would like to provide, feel free to reach out to feedback@ultimatesoftware.com. I hope you have a wonderful day! LW Lee W. HR Director Education Management Used the software for: 2+ years ### "Review of UltiPro HRIS" February 14, 2020 5.0 UltiPro allowed us to eliminated many tedious and time-consuming processes, streamlining them that improved efficiency - Applicant Tracking, Onboarding, and Performance Management processes have all been greatly enhanced. Pros The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding! Cons Not having the ability to have multiple company codes assigned to an employee who may be paid different rates in different company codes, but it does not impact a lot of employees and there is a work-around. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing UKG Pro UltiPro provided the best product to meet our specific needs and overall best value; in addition, customer service and training are far superior to what other vendors were offering. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Paycom](https://www.capterra.com/p/130949/Paycom/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) With ADP, the system was not integrated requiring us to enter duplicate information, and only provided payroll services - was not a true HRIS, and was more expensive than what UltiPro provides. Review Source TW Tiffany W. HRIS Analyst Mining & Metals Used the software for: 2+ years ### "UltiPro - Everyone Should Use It!" March 1, 2019 4.0 UltiPro has helped us integrate our 2000+ decentralized workforce into one HR system. We have a lot of HR users in our locations that are resistant to change, but we have been able to prove to them what Ulti can do for them and the time it can save. We use Ulti for HR, Payroll, Benefits, Open Enrollment/Life Events, Recruiting, Onboarding, Performance Management and Time and Attendance. It's great to have all of this in one system, with easily reportable data. As a decentralized workforce, we have many customizations. Ulti can handle all of them with ease. I truly can't say enough good things about the product, and the company. Pros UltiPro by far has the best customer service and training I've experienced (I've used ADP, Ceridian and SilkRoad products in the past). The system is user friendly and intuitive and customizable to meet our needs. In addition, the company truly cares about customer feedback - and works to implement solutions quickly. It's an all around solid HR system, with many modules that integrate to give you some great functionality and workflow. Cons I hate to truly list a "con" here as I know Ulti is constantly working to improve their products. I would say though that the Recruiting tool needs continuous ramping up to become a true competitive ATS system. It's working for us now, but we need more from it. The GREAT thing is that every month Ulti is rolling out new features and updates to this module. I'm confident they will continue to enhance this product and make it a great tool for us. Review Source MR Matthew R. Assistant Controller Farming Used the software for: 1-2 years ### "UKG Pro The Way to Go?" January 19, 2024 4.0 Pros We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered. Cons The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) We needed a more robust timekeeping and scheduling system. Their customer support was frustrating to work with. Review Source MB Matthew B. Senior EHS Specialist Plastics Used the software for: 6-12 months ### "A Great Combination of EHS and HR Functions" January 15, 2024 4.0 Pros UKG Pro is a one stop shop for all the EHS information and data I need for my reports. I can see employee profile information, run reports for monthly working hours, and set my department goals all in the same application! Cons The functionality of the application is sometimes limited by the internet browser. I run into issues loading pages, or getting kicked out while waiting for the page to load. Review Source MP Martina P. Director of HR Hospital & Health Care Used the software for: 2+ years ### "UKG Review" August 15, 2023 5.0 Love UKG .. don't plan on changing. Pros Everything is in one place. Us being in the healthcare industury, we track a LOT of time sensitive papework. The reporting capabiltiies rock. Cons Only con is that it is hard on occassion to get a quick respose to critical issues. Mostly regarding tax and payroll issues. However, the staff is beyond helpful and nice. Review Source Ashley R. HRIS Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "What's not to love here? " February 21, 2020 5.0 I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met. Pros I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part. Cons What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc.. Review Source IL Isabelle L. Talent Coordinator Retail Used the software for: Less than 6 months ### "Recent Company Switch to UKG Pro " August 25, 2022 5.0 Overall UKG has cut down on some of the time it took our HR department to hire new employees on payroll, as the integration between onboarding, recruiting and PRO transfers that data. It is also an easier product for our end users to learn. Pros We recently switched over to UKG PRO from our legacy system and legacy ATS. UKG provides the functionality that we need all in one place and decreases the additional work we had to do. The integration between PRO and recruiting allows candidates to easily enter the database. The onboarding feature is very clear and improves the candidate onboarding experience. Everything from the branding to the setup is very customizable and allows you to set up the product exactly how you want it. In switching to their product, you are also provided with lots of additional support from your setup team, which is great. Cons There is some functionality missing from the recruiting module of UKG. At this moment, the texting feature is not available, which was a critical piece of our legacy ATS. There is also some other functionality, such as grouping questions together for a job posting that is not currently available. We have found we need to use external applications on top of UKG to be able to meet our recruiting and onboarding needs. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Functionality on mobile. Onboarding module not up to par. Review Source Ambrecia M. Housekeeper Environmental Services Used the software for: Less than 6 months ### "I love it very much" July 9, 2023 5.0 Pros I like that it keeps track of my clocking in and out Cons Can't keep track of the days I worked but ihate we don't have app I refer the app to the device at work. Review Source VR Verified Reviewer Technician, Stagehand Entertainment Used the software for: 2+ years ### "Ultipro is great for your jobs health benefits and work related topics" January 3, 2019 5.0 My experience with UltiPro has always been great for the 4 1/2 years I've been with PSAV (Presentation Services Audio Visual). The old way we used to ask off for days from work was writing it on paper and then submitting to your Director of Operations. Now you just log in to UltiPro and go to scheduling, and then click on time off request and submit. It is so much easier than how we had to do it 4 years ago before they introduced UltiPro to our intranet websites. Pros It is very easy to navigate when you're searching for some info on your health benefits, and looking for other higher up employees if you have issues you need to report such as conflicts with other employees. It list everyone above you without having to ask your manager for email addresses from say the person who handles HR issues. Cons Nothing I have always found it easy to navigate and if you can't figure something out say for instance logging into some of our companies intranet websites for training and other purposes it has a step by step solution for anything you can think of company related. Review Source Hillary R. Sales Assistant Construction Used the software for: 1-2 years ### "UKG Pro is an Intuitive Direct Depositing and Payroll Management Tool." June 8, 2023 5.0 UKG Pro has flexible payroll reports creation tools and the management of various Construction project payment through the system is amazing. Pros The financial capabilities offered by UKG Pro are profitable and the complaince management functionality and the ability to manage all the project employees data through this single platform is more helpful. Cons Stable and easy payroll management product with no errors and its performance is very productive and easy configuration of the tools. Review Source NB Nathan B. Product Manager Used the software for: 1-2 years ### "UltiPro is the primary UI that I use to access all my personal work information. " July 29, 2018 4.0 I am able to keep track of my personal work information in one convenient software and mobile app. It allows me to view my payment history, my PTO statuses and many other things. I like being able to view all this information in one easy to use software. Pros UltiPro is an easy to use Software that provides me with easy access to all work related information. The mobile application is great when I am on the go and need to get access to a quick piece of information. It allows me to view all my tax information as well as insurance information. It allows me to export W2 and W4 information when doing my taxes and does so in an easy way. Cons I would say the biggest Con for the software is the mobile app does have some missing features of that compared to the PC software. On the mobile app I am not able to access some features that normally I would be able to. Other than that I do not have many Cons for this software if anymore at all. Review Source Response from UKG August 2, 2018 Hi Nathan, thank you for your feedback. We're thrilled to hear you are enjoying our Mobile App! I cannot wait to share your insights with the Mobile App team - they will be thrilled! If you don't mind, would you be willing to share your mobile experience on the Mobile App Store of your choice? Further, I did see you your request for more Mobile-specific features. I just wanted to let you know that Mobile App features are determined by an organization's HR department. It's possible there are features available that you may not have access to. If there are any specific features of interest, feel free to let your HR team know! Thanks for taking the time to leave us feedback. We value your insights and hope to continue providing you with a great experience. Have a wonderful day! Hannah T. Information Technology Manager Construction Used the software for: 1-2 years ### "UKG Pro is an Excellent Payroll Reporting Product." July 11, 2023 5.0 The best project cost estimates creation and analytical functions are responsive and Asset management using UKG Pro is more helpful and productive. Pros The creation of financial data reports and tracking of various project expense and the ability on compliance management and employees database handling through UKG Pro features is nice. Cons Very helpful project payment processing platform and I have not had any issue with all UKG Pro functions or performance. Review Source EM Erin M. CIO Mental Health Care Used the software for: Less than 6 months ### "UKG Dimensions for the win!" June 4, 2021 5.0 Great! Our implementation team was AMAZING!! Pros Maintaining balanced budgets and staying within ratio at the same time! Each of our sites has to remain in ratio with staff:clients. We were able to ensure that our daily census was imported into Dimensions from each location o that managers can staff accordingly and allowing them to make data-informed decisions. Cons The only Con we have noticed is already set to be resolved in the next "release". Really, the system functions entirely as it was pitched - which is a rarity in software implementation. Review Source VR Verified Reviewer RPA Developer Computer Software Used the software for: 1-2 years ### "Ultipro provides consistent, easy to use HR services" October 23, 2018 4.0 I've been on both the end user and HR setup sides of UltiPro, so I have multiple opinions on it. For the most part, I can see how HR and management likes it. UltiPro cuts down on a lot of manual lookup and integrates many tools and features into one package. And if you're an employee who really only uses it for time&attendance, then it's not really a big change. For the most part, I like using UltiPro and it's a solid HR MS that helps me manage my team in a more concise manner. Pros It's nice to be able to view an employee's information via a report. I recognize that you won't be able to gather all the info but having a consolidated PDF generated makes some of my duties a bit easier to begin with. I also really like the modules that accompanies UltiPro. We've used the main modules such as Payroll and Attendance, but it's nice to have things like Recruitment and Workforce Analytics as well. As an aside, I think that UltiPro has pretty strong online customer support. I've almost always found a resolution within a business day or so. Cons It can seem a bit... redundant at time. I feel like some features that I have to go through should have already been expressed to another person, and I shouldn't have to input them again. For example, the time-sheet feature feels like it can be incorporated to add minute schedule changes and unexpected TO off a bit better. Also, some of my team says it's a bit tricky for them to find pay-stubs or that it might be delayed in showing up, but I've personally never had that happen. Review Source NL Nesi L. Local Manager Photography Used the software for: Less than 6 months ### "UKG has much to be desired" December 2, 2022 2.0 If everything worked as it is meant to I would really enjoy the platform. From a manager's perspective, I love that recruiting is integrated. It would be great to have a chat or message feature between groups so 'i could be on the same page with my supervisors and my team. Pros What I like most (in theory) is that UKG is an all-in-one program. If the kinks were worked out, it would be used for nearly every aspect of business including employees access to their own information and ability to do what they need to do on their own. It is great not having several programs for each responsibility. Cons It is not reliable. It doesn't bring our team together and it really is not very user friendly in my experience. Reason for choosing UKG Pro I did not Review Source BC Barbara C. payroll Administrator Government Relations Used the software for: 2+ years ### "Bang for your buck" September 8, 2021 5.0 I feel my experience has been very positive. Pros Reporting capabilities. Variety of reports available and fit every need Cons Case system. I find it very time consuming. Fill out information then wait to hear back, then ask for up dates and wait to hear back. Review Source CR Crystal R. Human Resources Specialist Apparel & Fashion Used the software for: 1-2 years ### "Simple to use once you get used to it" August 15, 2023 5.0 Pros The easy of finding answers and the side notes of having options constantly. Cons I would like to have a resume section/ a way to have employees linked with an external recruiting feature Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We were promised all these amazing features Review Source VR Verified Reviewer Maintenance Supervisor Food & Beverages Used the software for: 1-2 years ### "Workforce Management on the whole" December 15, 2022 5.0 Exceptional and Easy. it was an alien to me initially but I grasped on it fairly quickly Pros Everything about this software is exceptional. The time management, resource management, payroll, scheduling you name it. everything is works like clock work. Great interface, easily integrated. Cons It is not the software, it is us :). We are fine tuning some things regarding the scheduling so just waiting to find the happy spot for it. rest is amazing. Review Source Camilo C. Talent Acquisition Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "Helpful tool. " March 14, 2022 4.0 It was a good experience, I'm still using the software for the recruitment process on my company. Pros Likes me how organize is the presentation of the software, since let us start the recruitment process and then pass to the onboarding process on a organized manner. Cons Sometimes is a little bit slow and is because of the software. Review Source N Armand François I. CEO Consumer Electronics Used the software for: 1-2 years ### "I'm very satisfied" October 6, 2022 5.0 Pros It's a really great application, it makes my work on the human resources side much easier Cons I haven't seen anything negative yet. Super great for me Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.