# UKG Pro Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of UKG Pro Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of UKG Pro Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/480/UltiPro --- # UKG Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 10, 2025 Written byBruno Peláez Bruno Peláez Senior Content Analyst Bruno Peláez is a senior content analyst at Capterra, covering the B2B software industry, with a current focus on the human resources and finance and accounting industries. His Capterra research has been featured in various Spanish-speaking pu... [See bio & all articles](https://www.capterra.com/resources/author/bruno-pelaez/) Senior Content Analyst Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Bruno Peláez](https://www.capterra.com/resources/author/bruno-pelaez/) Senior Content Analyst Bruno Peláez is a senior content analyst at Capterra, covering the B2B software industry, with a current focus on the human resources and finance and accounting industries. His Capterra research has been featured in various Spanish-speaking publications, including El Economista (Mexico), Forbes México (Mexico), El Universal (Mexico), El Financiero (Mexico), and El Periódico (Spain), among others. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UKG Pro UKG Pro Overview: ### Key takeaways Insights from verified Capterra reviews UKG Pro helps midsize and enterprise teams manage payroll, HR, and time tracking with configurable workflows and reporting tools. It’s most used by HR and finance roles across structured organizations. Reviewers highlight direct deposit and attendance tracking as standout features. It offers deeper scheduling logic and compensation planning. However, users often cite complexity in setup and navigation.  ### Our verdict UKG Pro offers depth and flexibility for organizations with structured HR and payroll operations. Its modular design supports complex scheduling and compensation planning, but buyers should expect a learning curve and configuration effort. For teams with dedicated HR ownership, the trade-off often results in stronger control and long-term efficiency. Top alternative Featured Overall rating Based on 710 user reviews Reviews sentiment Positive 84% Neutral 11% Negative 5% Pros & cons Streamlined HR process automation Comprehensive work activity tracking Frequent technical glitches and delays High cost and extra fees Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UKG Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ukg.com/solutions&name=UKG Pro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UKG Pro 4.3 (710) VS. [4.8 (4,266)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (702) Ease Of Use 4.8 (4,266) Value For Money 4.1 (427) Value For Money 4.7 (3,918) Customer Service 4.0 (466) Customer Service 4.7 (4,020) ## UKG Pro alternatives While UKG Pro supports complex HR and payroll workflows, teams seeking simpler navigation, faster setup, or more transparent pricing may want to explore other solutions that better align with their operational style. Highest Rated [4.9 (4,652)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month [4.3 (1,827)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing [4.8 (3,934)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month [4.3 (3,033)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) ## Who uses UKG Pro? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined HR process automation 87% positive reviews out of 38 Most reviewers describe HR management as improving efficiency, self-service, and handling diverse HR tasks in one system. Ashish A Dispatcher, 201 - 500 employees. "UKG Pro is a robust and versatile human capital management solution that excels in customization, ease of use, and comprehensive HR capabilities." Frequent technical glitches and delays 77% negative reviews out of 114 Most reviewers find bugs and issues cause slow performance, login problems, incorrect data, and slow support responses. Michael S Inside Sales Coordinator, 201 - 500 employees. "I do not enjoy how difficult it is to log in at peak times such as clocking out, the system gets overwhelmed and the app will sometimes crash or it will give error codes when trying to log in." Comprehensive work activity tracking 89% positive reviews out of 27 Most reviewers indicate tracking features simplify monitoring PTO, hours, payroll, and work progress electronically. Louise A HR Manager, 1,001 - 5,000 employees. "Ability to add user defined fields helps HR track unique items." High cost and extra fees 57% negative reviews out of 37 Some users comment pricing is expensive, with additional charges for updates, customizations, and contract limitations. Centralized HR information access 96% positive reviews out of 25 Most users report information management enables quick, easy access and updates to all HR data in one place. Cumbersome password reset process 86% negative reviews out of 29 Most users report password reset requires frequent changes, complex steps, and often leads to account access issues. Nathan L Maintenance tech, 501 - 1,000 employees. "My password expired went to make a new one and it doesn't recognize my current one which is needed to make a new one." ## UKG Pro's interface UKG Pro’s interface is functional and comprehensive, especially for routine tasks like clocking in, accessing pay stubs, and managing schedules. While some users mention that deeper workflows can feel complex or have an outdated look, others find the layout intuitive once familiar with the system. 2+ Bruno Peláez Senior Content Analyst The interface works well for routine tasks but becomes complex when managing advanced modules or configuring new features. For SMBs, this means initial setup may require extra time, especially when customizing workflows or onboarding new users. Ease of Use 4.1 (702) 4.1 Based on 702 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Bruno Peláez Senior Content Analyst UKG Pro’s top-rated features work together to simplify payroll operations, reduce manual errors, and improve employee access. The combination of accurate tracking, remote functionality, and flexible reporting gives teams more control over workforce data. Features 4.2 (700) 4.2 Based on 700 reviews The UKG Pro features below received the highest ratings from reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Attendance tracking 4.4 (23) 23 reviewers rated this feature Enables accurate tracking of employee hours and supports compliance with labor regulations. Supervisors and employees find it easy to manage clock-ins and clock-outs, reducing confusion and improving payroll accuracy. Direct deposit 4.4 (67) 67 reviewers rated this feature Supports timely and accurate employee payments. Reviewers highlight its reliability and ease of use, noting that employees can update their own banking details. Timesheet management 4.3 (52) 52 reviewers rated this feature Simplifies hour tracking and integrates with payroll workflows. It’s quick to learn, accurate, and helps maintain clear records for payroll and funding distribution. Supervisors value its role in reducing timecard errors. Mobile access 4.2 (41) 41 reviewers rated this feature Provides remote access for clocking in/out and managing timesheets. Reviewers appreciate the flexibility for field employees, though some mention navigation issues. Still, it’s seen as essential for modern workforce operations. W-2 preparation 4.1 (56) 56 reviewers rated this feature Streamlines year-end tax form processing with electronic delivery. It’s intuitive and efficient, helping payroll teams meet IRS deadlines and reduce administrative burden. Payroll reporting 4.1 (75) 75 reviewers rated this feature Offers customizable reports for labor costs, payroll trends, and compliance. Reviewers value the variety of formats and audit support. Advanced scheduling 0 reviewers rated this feature Builds optimized shift schedules using rule-based logic and predictive algorithms. Managers can validate coverage, balance labor costs, and factor in employee preferences to reduce scheduling conflicts and improve operational efficiency. Bryte AI 0 reviewers rated this feature Delivers predictive insights to guide decisions and personalize employee experiences. It helps managers act on real-time data to improve engagement, while employees receive tailored recommendations that support performance and career growth. Compensation planning 0 reviewers rated this feature Supports performance-based pay decisions with rating scales, budget visibility, and configurable workflows. HR teams can align compensation with business goals, track equity, and manage approvals across departments. All key features (126) Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager 37.50% of 16 reviewers that rated this feature as important or highly important Track 401(k) participant contributions and employer match 0.00% of 4 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 100.00% of 2 reviewers that rated this feature as important or highly important Generate one-off reports that meet information requirements 50.00% of 2 reviewers that rated this feature as important or highly important Builds optimized shift schedules using rule-based logic and predictive algorithms. Managers can validate coverage, balance labor costs, and factor in employee preferences to reduce scheduling conflicts and improve operational efficiency. 0 reviewers rated this feature Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Find and manage potential candidates and their applications and resumes through the recruiting life cycle 60.71% of 28 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval 50.00% of 2 reviewers that rated this feature as important or highly important Creation, administration, and evaluation of assessments or tests 0% of 0 reviewers... Manage attendance for classes, shifts, meetings, or events 0% of 0 reviewers... Track the attendance of specific individuals or groups 85.71% of 28 reviewers that rated this feature as important or highly important Enables accurate tracking of employee hours and supports compliance with labor regulations. Supervisors and employees find it easy to manage clock-ins and clock-outs, reducing confusion and improving payroll accuracy. 23 reviewers rated this feature Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 0% of 0 reviewers... Researching and validating a person's criminal, educational, job or financial records 0% of 0 reviewers... Compare key metrics for the business against prominent players in the industry 66.67% of 3 reviewers that rated this feature as important or highly important Use a dashboard to view benefits that are selected by employees or offered by employers 50.00% of 2 reviewers that rated this feature as important or highly important Record employee's benefit plans and selections throughout career progression 60.00% of 20 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers 0% of 0 reviewers... Delivers predictive insights to guide decisions and personalize employee experiences. It helps managers act on real-time data to improve engagement, while employees receive tailored recommendations that support performance and career growth. 0 reviewers rated this feature Create budgets based on historical data and future projections 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 58.82% of 17 reviewers that rated this feature as important or highly important Build, track, and maintain relationships with candidates 75.00% of 8 reviewers that rated this feature as important or highly important Process of enhancing skills & experiences for continuous professional growth & advancement 0% of 0 reviewers... Print paychecks issued to confirm payment of wages or salary 50.00% of 4 reviewers that rated this feature as important or highly important Track employees' arrival and departure timings for payroll purposes 100.00% of 10 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 0% of 0 reviewers... Manages compensation such as salary, bonus, and benefits processes, aligning with policies 75.76% of 33 reviewers that rated this feature as important or highly important Supports performance-based pay decisions with rating scales, budget visibility, and configurable workflows. HR teams can align compensation with business goals, track equity, and manage approvals across departments. 0 reviewers rated this feature Catalog, manage, and develop employee skill sets 0% of 0 reviewers... Track and manage adherence to policies for any service, product, process, or supplier 75.00% of 4 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders 60.00% of 5 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0% of 0 reviewers... Customize data fields to support various needs and use cases 80.00% of 5 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 40.00% of 5 reviewers that rated this feature as important or highly important Translate EDI formats into data suitable for use with company applications. 0% of 0 reviewers... Graphical representation of data 66.67% of 3 reviewers that rated this feature as important or highly important With this capability, you can easily set up and manage direct deposit for timely, accurate payments. Reviewers appreciate its reliability, speed, and simplicity, mentioning smooth transactions and the ability to update details themselves without issues. 77.46% of 71 reviewers that rated this feature as important or highly important Supports timely and accurate employee payments. Reviewers highlight its reliability and ease of use, noting that employees can update their own banking details. 67 reviewers rated this feature Store, manage, and track all electronic documents in a centralized location 40.00% of 5 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 80.00% of 5 reviewers that rated this feature as important or highly important Digital forms that are shared and accessed online 25.00% of 4 reviewers that rated this feature as important or highly important Digitally sign online documents 50.00% of 2 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository 74.44% of 90 reviewers that rated this feature as important or highly important Tools to improve and measure employee satisfaction and involvement 0.00% of 1 reviewers that rated this feature as important or highly important Create and share a new employee handbook with helpful information 0% of 0 reviewers... Track employee schedules, availability, and performance across projects and tasks 93.94% of 33 reviewers that rated this feature as important or highly important Process of familiarizing new employees with the company, their position, and responsibilities 85.71% of 14 reviewers that rated this feature as important or highly important Online portal where employees can access and track their own information 76.92% of 13 reviewers that rated this feature as important or highly important Centralized storage for employee data, records, and performance metrics 58.82% of 34 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability 62.86% of 35 reviewers that rated this feature as important or highly important Gateway through which employees can access the system 100.00% of 6 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 0% of 0 reviewers... Track employee time off under the family and medical leave act (FMLA) 100.00% of 3 reviewers that rated this feature as important or highly important Software specialized for accountants and accounting firms 0% of 0 reviewers... Software that is accessible through the cloud with an active internet connection 0% of 0 reviewers... Allows employees to set and manage work or career related goals 33.33% of 3 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time 80.00% of 5 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management 100.00% of 12 reviewers that rated this feature as important or highly important Document completed by employee to assist with career and personal development to reach short term and long term goals 0% of 0 reviewers... Designed to be used by internal recruiters or HR hiring managers 0% of 0 reviewers... Create and track interviews with a reminder system 0.00% of 3 reviewers that rated this feature as important or highly important Create, share, and manage the distribution of job descriptions/duties 0% of 0 reviewers... Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) 78.57% of 14 reviewers that rated this feature as important or highly important Request a new hire, explain the need, and determine available budget 0% of 0 reviewers... Predict labor requirements based on past and present data/trends 20.00% of 5 reviewers that rated this feature as important or highly important Facilitate training materials that help employees grow and progress in their positions 25.00% of 4 reviewers that rated this feature as important or highly important Organize and track educational activities 100.00% of 3 reviewers that rated this feature as important or highly important Manage and track employee attendance 53.85% of 13 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 69.81% of 53 reviewers that rated this feature as important or highly important Provides remote access for clocking in/out and managing timesheets. Reviewers appreciate the flexibility for field employees, though some mention navigation issues. Still, it’s seen as essential for modern workforce operations. 41 reviewers rated this feature Access the system via a mobile application 0.00% of 3 reviewers that rated this feature as important or highly important Pay employees in multiple countries using correct currencies and correct tax deduction amounts 33.33% of 3 reviewers that rated this feature as important or highly important Pay employees in multiple states with correct tax deduction amounts in each 50.00% of 4 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback 0.00% of 2 reviewers that rated this feature as important or highly important Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved 100.00% of 5 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 66.67% of 24 reviewers that rated this feature as important or highly important Select benefits and provide information needed to participate in a benefit via an online portal 100.00% of 11 reviewers that rated this feature as important or highly important Diagram that shows the structure of an organization and the relationships between parts 0% of 0 reviewers... Create orientation programs for new employees or students 66.67% of 9 reviewers that rated this feature as important or highly important UKG Pro offers a user-friendly payroll management experience, helping you process, track, and adjust payroll efficiently. Reviewers appreciate its flexibility, accuracy, and ease of use, though a few mention occasional data syncing or labor-intensive tasks. 76.87% of 147 reviewers that rated this feature as important or highly important It gives you accessible, flexible payroll reports for tracking costs, hours, and trends. Users think the variety and customization options are valuable, though some find the Business Intelligence tool complex and training insufficient for advanced reporting. 72.62% of 84 reviewers that rated this feature as important or highly important Offers customizable reports for labor costs, payroll trends, and compliance. Reviewers value the variety of formats and audit support. 75 reviewers rated this feature Evaluation process that provides feedback on an employee's job performance 0% of 0 reviewers... Organize and manage the accomplishments and development of employees or performance of applications or systems 50.00% of 8 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 100.00% of 5 reviewers that rated this feature as important or highly important Create, fill out, and send performance reviews to individual employees 100.00% of 6 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation 0% of 0 reviewers... Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group 0% of 0 reviewers... Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement 0% of 0 reviewers... Tools to find, assess, and hire suitable candidates for a job within an organization 28.57% of 7 reviewers that rated this feature as important or highly important Process used by hiring managers to get more information about a candidate by contacting previous employers 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 72.73% of 11 reviewers that rated this feature as important or highly important You benefit from robust, customizable reporting and analytics, including real-time data and integration with IBM Cognos BI. Reviewers indicate reports are generally easy to run, but some mention setup complexity and challenges with advanced or Excel-based reports. 72.29% of 83 reviewers that rated this feature as important or highly important Automates the extraction and analysis of key information from resumes or CVs 0% of 0 reviewers... Search through the software for stored resumes 50.00% of 2 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 0% of 0 reviewers... Access, combine, transform, and store data without the help of an IT department 100.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information 63.38% of 71 reviewers that rated this feature as important or highly important Assembling information about a topic of interest and building content paths without assistance from third parties 100.00% of 1 reviewers that rated this feature as important or highly important Managing and trading shift details between employees 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage sick leave time 0.00% of 1 reviewers that rated this feature as important or highly important Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks 0% of 0 reviewers... Track employee skills, competencies, training & qualifications 50.00% of 2 reviewers that rated this feature as important or highly important Planning, tracking and developing internal talent for future key position filling 0.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success 0% of 0 reviewers... Recruiting, tracking, and interviewing candidates and onboarding/training new employees 0% of 0 reviewers... Integrate with Talent Managment software to better track learners progress and training sessions 0% of 0 reviewers... Create, manage and track all task activities and progression 0.00% of 2 reviewers that rated this feature as important or highly important This aspect helps you stay current with tax laws and filings, reducing manual effort. Some reviewers find UKG Pro handles filings and payments reliably, while others note occasional delays or unresolved notices, but most value the hands-off approach. 78.18% of 55 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy 75.00% of 80 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 75.61% of 41 reviewers that rated this feature as important or highly important Tools that allow employees to request/schedule time off 66.67% of 6 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 80.00% of 55 reviewers that rated this feature as important or highly important Simplifies hour tracking and integrates with payroll workflows. It’s quick to learn, accurate, and helps maintain clear records for payroll and funding distribution. Supervisors value its role in reducing timecard errors. 52 reviewers rated this feature Track employee/learner's progression through training programs 80.00% of 5 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time 45.95% of 37 reviewers that rated this feature as important or highly important Utilize third party services to cover unforeseen labor needs 0.00% of 1 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data 100.00% of 2 reviewers that rated this feature as important or highly important Automatically create and distribute W-2/1099 tax forms to employees. 81.67% of 60 reviewers that rated this feature as important or highly important Streamlines year-end tax form processing with electronic delivery. It’s intuitive and efficient, helping payroll teams meet IRS deadlines and reduce administrative burden. 56 reviewers rated this feature Automatically subtract garnishments from wages 0.00% of 3 reviewers that rated this feature as important or highly important SaaS, web-based, online deployment 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 92.31% of 13 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Bruno Peláez Senior Content Analyst UKG Pro’s top-rated features work together to simplify payroll operations, reduce manual errors, and improve employee access. The combination of accurate tracking, remote functionality, and flexible reporting gives teams more control over workforce data. Features 4.2 (700) 4.2 Based on 700 reviews ## Pricing Contact the vendor for pricing. UKG Pro does not publish public pricing for its HCM suite. Buyers must request a quote based on organization size, selected modules, and configuration needs. Most SMBs budget around $14 per employee, per month for HR software, based on data. ### Starting price Contact vendor for pricing Free trial not available Bruno Peláez Senior Content Analyst UKG Pro’s pricing varies by configuration, but SMBs should expect a higher-than-average spend. Its modular structure means costs scale with added functionality and team size. Value for money 4.1 (427) 4.1 Based on 427 reviews ## Integrations UKG Pro supports integrations across payroll, benefits, and workforce management systems. These connections are powered by Dell Boomi, an enterprise-grade integration platform, and supported by starter integration packs and data mapping tools. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[ Achievers](https://www.capterra.com/p/129232/Employee-Success-Platform/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) Bruno Peláez Senior Content Analyst Connecting UKG Pro with payroll and benefits platforms helps your finance lead reduce reconciliation errors. Your HR team gains faster access to workforce data, cutting down on manual entry and improving reporting accuracy. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (466) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (466) 4.0 Based on 466 reviews ## User reviews Overall rating 4.3 Based on 710 reviews Filter by rating 5(355) 4(239) 3(80) 2(15) 1(21) Mentioned topic Sorted by most recent BB Brian B. IT Project Manager Construction ### "HCM for the long haul" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 14, 2026 They showed a real commitment to listening to us and helping us solve our problems. We are in perfect alignment with our new customer success team and look forward to years of partnership in supporting our workforce. Pros This solution has robust capabilities for our 2000 employee company. We have multiple union paygroups with different accruals and benefits packages and UKG Pro is able to handle them all. We have used it for 3 years and renewed. Cons We implemented during the time of the Kronos and Ultimate solution merger, so at times there were growing pains, both with the solution and with support. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) To handle another level or organizational complexity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2026 Thank you for leaving a review. Your feedback is greatly appreciated. CC Carlton C. People Relations Manager Hospitality ### "Carp's UKG Review." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 Overall this has been a great system to work on. The reporting is complex but once you get the hang of it, there are so many custom reports that you can create, there are many data points that you can extrapolate data from and gain valuable insights on your workforce. Pros Easily configurable to meet business needs. Mobile app is very user friendly and intuitive for our employees. For the money there is huge ROI, especially when compared to competitors, there is great value for the money. Cons Would like to see a few more items from the desktop homepage be available on the mobile app. There are some documents that I would like more of our employees to have access to on their mobile device. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2026 Hi Carlton, Thank you for taking the time to leave a review! We appreciate your feedback. FW Felicia W. Payroll Consult Automotive ### "Modern Day Payroll Processing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2026 During my 32 yrs. as a Payroll Professional I have worked with several Payroll processing systems, and UKG has made the switch over to cloud base feel almost seamless. Pros The ease of processing a payroll and the security in knowing that tax filings will be done correct and in a timely manor. Customer Service is top tier. You can expect communication via email or by phone almost instant. Cons The reporting could be more user friendly. There are many standard reports available for your use, however trying to build a custom report on your own is very complicated if not impossible. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) More cost efficient for the new Cloud base systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2026 Hi Felicia, Thank you for your positive review! We're glad to hear that UKG helps with your payroll and tax filings. KN Keith N. Global HR Systems Manager Consumer Services ### "UKG Pro: Where HR Gets Better Every Release!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 8, 2026 My overall experience with UKG Pro has been very positive. Its strong functionality, steady stream of innovation, and meaningful enhancements consistently improve our ability to support the business and deliver a better experience for employees. Pros UKG is not so complex that it requires third‑party vendors to help administer. When organizations are open to adjusting their processes, UKG Pro can streamline and enhance them, making it easier for HR to support the business effectively. Cons What I like least about UKG Pro is the way its modules connect. The integrations and APIs don’t always flow smoothly or quickly, which creates gaps in the end‑to‑end experience. Additionally, the look and feel varies from one module to another, and UKG needs to establish more consistency and uniformity across the entire platform. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Cost was a factor, as well as consolidation of multiple HRIS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 10, 2026 Hi Keith, Thank you for leaving a review! We appreciate your feedback. DK Denise K. Benefits Manager Construction ### "Room for improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 7, 2026 UKG works just fine. Compared to other HRSI systems that I have worked with, there are no pros that stand out. Pros The menus are easy to navigate. It is helpful to have a separate page for managers to post their resources. Cons the benefits admin piece is clunky. It is difficult to track correct benefit effective date when an employee changes coverage tiers. The reporting is overly complex to attempt to build a new report and pull in the correct fields. The Content Management gadgets is unnecessarily complex. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing UKG Pro I was not part of the decision to move forward with UKG Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 10, 2026 Hi Denise, Thank you for leaving a review! KN Kimberly N. Human Resources Manager Retail ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 April 7, 2026 Been with UKG for 4 years and overall happy with the product. Customer service could use some work. Pros The system is user-friendly for both the employees and administrators. A lot of extras that we don't use yet, but look forward to starting them this year. Cons The reporting is not always the easiest to get what you want and if you want any help, they call it a customized report and want to charge you. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was not what we needed to run our company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 10, 2026 Hi Kimberly, Thank you for sharing your experience with UKG! MC Ma. Cristina V. Human Resources Specialist Wholesale ### "Excited to explore more!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 7, 2026 Overall, this is helpful but can be improved. I just felt that more restrictions can be improved such as making updates on certain areas or can be customizable based on needs. Pros User friendly and navigation. The menus shows wide variety of options that you can choose from depending on your needs. Cons When we need to make updates or changes, there are fields that are limited. It is better if more fields are customizable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Patricia K. Senior HR Generalist Plastics ### "Unreliable and difficult to navigate" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 2, 2026 Considering the high price of this product, we expected much better support. Speaking to a call center in India with employees that do not know solutions to specific issues is not a good solution. Pros Payroll Processing was seamless and uncomplicated. The onboarding process is also straight forward and seamless. Cons Communicating with ukg was a nightmare. The call center can't help you, it takes forever to find help or you won't ever receive any kind of support. Our business was left alone with too many issues. I'm sure the software itself isn't bad, but no one was willing to assist us in making it work for our business. The software was difficult to use and not user friendly. Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info. The missing support for tax setup and filing was a nightmare. The reporting feature was extremely difficult to navigate and reports had missing or incorrect info at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 6, 2026 Hi Patricia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com to determine how we can provide you with a solution. We would like to thank you for bringing this to our attention. HR Haley R. registrar Hospital & Health Care ### "UKG PRO for a PRO" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 31, 2026 Overall, I’d say UKG Pro is a solid choice for any HR department looking to ease their workload. While no platform is perfect, my experience has been positive, and I appreciate how it helps us operate more efficiently. From payroll to time tracking, everything feels streamlined and easy to navigate. The interface is user-friendly, which is a huge plus—especially when you have team members who aren't as tech-savvy. Pros One of the best things about it is how easy it is to access all my info in one place. The platform does a great job of centralizing HR data, so everything I need is just a few clicks away. The mobile app is fantastic! I can quickly check my timecards, view my pay stubs, and keep track of my PTO right from my phone. This not only saves time but also makes me feel more engaged with my work and aware of what's happening with my benefits. Cons The mobile app tends to go down about once a month. It’s a bummer because when I rely on it for tasks and updates, suddenly losing access makes things a bit chaotic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 4, 2026 Hi Haley, Thank you for leaving a review! AU Anonymous User Quality Manager Building Materials ### "All-In-One Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 30, 2026 Overall, experience has been good using UKG Pro. As a manager of a team, it has allowed me to easily manage times, reviews and overall tasks within a single software. Pros It's user friendly and easy to use in all aspects. Aside from payroll and time management, we've been able to utilize it for goal tracking, performance reviews and salary planning. Cons While it's good that it is customizable, it can be painful to navigate through these customizations and make the software exactly what you imagine. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Dayforce didn't offer the same features and usability that we were looking for as our company grew. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2026 Thank you for taking the time to leave a review! [View all Reviews](https://www.capterra.com/p/480/UKG-Pro/reviews/) ## FAQs No. UKG Pro does not publish public pricing on its website. Buyers must contact the vendor directly to receive a customized quote based on organization size, selected modules, and configuration needs. UKG Pro offers support through its online community, documentation center, and case management system. Users can access product experts, submit support tickets, and browse knowledge base articles for troubleshooting. Yes. UKG Pro supports integrations with payroll, benefits, and workforce management platforms through its Integration Hub. These include native and third-party connectors powered by Dell Boomi. UKG Pro is primarily used by midsize and enterprise organizations. But our review data also shows adoption among small businesses, with most value delivered to teams with structured HR operations and dedicated staff. Capterra reviewers consistently highlight direct deposit, attendance tracking, and timesheet management as top-rated features. These tools help streamline payroll accuracy and workforce compliance. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from UKG Pro’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [What Is HR Software?](https://www.capterra.com/resources/what-is-hr-software/) Published August 13, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [Capterra’s 2025 Tech Trends Report: Where Regretful HR Software Purchases Go Wrong](https://www.capterra.com/resources/tech-trends-hr-software-purchase-regret/) Published November 18, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [7 Top-Rated HR Project Management Software](https://www.capterra.com/resources/project-management-software-for-hr/) Published October 17, 2023 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [5 Top-Rated Payroll Software for HR](https://www.capterra.com/resources/payroll-software-for-hr/) Published October 3, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) Popular comparisons [Deel vs UKG Pro](https://www.capterra.com/compare/480-205015/UKG-Pro-vs-Deel)[Rippling vs UKG Pro](https://www.capterra.com/compare/480-172127/UKG-Pro-vs-Rippling)[Paylocity vs UKG Pro](https://www.capterra.com/compare/480-86714/UKG-Pro-vs-WebPay)[ADP Workforce Now vs UKG Pro](https://www.capterra.com/compare/480-155895/UKG-Pro-vs-WorkforceNow)[RUN Powered by ADP vs UKG Pro](https://www.capterra.com/compare/480-185859/UKG-Pro-vs-RUN)[Patriot Software vs UKG Pro](https://www.capterra.com/compare/480-116050/UKG-Pro-vs-Patriot-Software)[Paycor vs UKG Pro](https://www.capterra.com/compare/480-133745/UKG-Pro-vs-Paycor-Perform)[Gusto vs UKG Pro](https://www.capterra.com/compare/480-131882/UKG-Pro-vs-Gusto)[Paychex Flex vs UKG Pro](https://www.capterra.com/compare/480-119841/UKG-Pro-vs-Paychex-Flex)[Dayforce HCM vs UKG Pro](https://www.capterra.com/compare/480-205376/UKG-Pro-vs-Dayforce-HCM) [isolved vs UKG Pro](https://www.capterra.com/compare/480-164417/UKG-Pro-vs-iSolved)[Paycom vs UKG Pro](https://www.capterra.com/compare/480-130949/UKG-Pro-vs-Paycom)[BambooHR vs UKG Pro](https://www.capterra.com/compare/480-110968/UKG-Pro-vs-BambooHR)[UKG Ready vs UKG Pro](https://www.capterra.com/compare/480-198579/UKG-Pro-vs-UKG-Ready)[Workday HCM vs UKG Pro](https://www.capterra.com/compare/480-66908/UKG-Pro-vs-Workday-HCM)[Proliant vs UKG Pro](https://www.capterra.com/compare/480-187093/UKG-Pro-vs-Proliant)[Asure vs UKG Pro](https://www.capterra.com/compare/480-159581/UKG-Pro-vs-Payroll-Tax-Management)[Employment Hero vs UKG Pro](https://www.capterra.com/compare/480-144645/UKG-Pro-vs-Employment-Hero)[ADP Comprehensive Services vs UKG Pro](https://www.capterra.com/compare/480-175840/UKG-Pro-vs-ADP-Comprehensive-Services)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)