Ultimate Software

UltiPro

4 / 5 538 reviews

Who Uses This Software?

We market our UltiPro solution primarily to companies with more than 100 employees across all industries.


Average Ratings

538 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ultimate Software
  • www.ultimatesoftware.com/
  • Founded 1990
  • United States

About UltiPro

Ultimate Softwares UltiPro cloud solution is designed to improve the employee experience. With UltiPro, organizations can deliver convenient recruiting and onboarding; process payroll with speed and accuracy; facilitate ongoing employee learning and development; leverage advanced surveys and sentiment analysis; and drive smarter, people-focused results with powerful business intelligence and reporting.


UltiPro Features

  • Absence Management
  • Calendar Management
  • Employee Scheduling
  • Employee Time Clock
  • FMLA Tracking
  • Overtime Tracking
  • Self Service Portal
  • Timesheets
  • Vacation / Leave Tracking
  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Analysis
  • Data Visualization
  • Key Performance Indicators
  • OLAP
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Trend / Problem Indicators
  • Bonus Management
  • Compensation Assessment
  • Compensation Calculation
  • Compensation Plan Modeling
  • Compensation Statements
  • Employee Reward Programs
  • Incentive Programs
  • Organizational Charting
  • Salary Planning
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • eCards
  • Goals
  • Leaderboards / Activity Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Rewards Catalog
  • Rewards Points
  • Social Recognition
  • Automated Scheduling
  • Calendar Management
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Course Management
  • E-Verify / I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Employee Portal
  • File Management
  • Job Description Management
  • Orientation Management
  • Task Management
  • Tax Forms
  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • 360 Degree Feedback
  • Appraisal History Tracking
  • Compensation Management
  • Custom Rating Scales
  • Individual Development Plans
  • Objective/Goal Setting
  • On-going Performance Tracking
  • Peer Appraisals
  • Self Service Portal
  • Self-Appraisals
  • Skills Assessments
  • Assessments
  • Background Screening
  • CRM
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Job Board Posting
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Self Service Portal
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • "What If" Scenarios
  • 360 Degree Feedback
  • Career Development
  • Competency Scale
  • Employee Profile
  • Goal Management
  • Organizational Charting
  • Performance Management
  • Recruiting Management
  • Succession Management
  • Career Development Planning
  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting / Tracking
  • Job Description Management
  • Onboarding
  • Performance Appraisal
  • Recruiting Management
  • Succession Planning
  • Training Management
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation / Leave Tracking
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

UltiPro Reviews Recently Reviewed!


UltiPro

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: We launched with UltiPro a year and a half ago. The implementation team was very knowledgeable of the product and services offered. They were able to come to the house on many occasions for hands-on training prior to the launch. We also traveled to an On-Site Class near us. These were great to be able to talk back and forth through issues you had been experiencing. I recommend taking notes for questions you may have before going. In the Learning Center Online, there is an abundance of course and previously recorded webcasts for you to learn from. The levels range from the beginner to more complex detailed positions. The Security-Based features are wonderful for companies with multiple subsidiaries. The reporting has many standard reports built for you. It also has the ability for you as a customer to build unique reports to fit your companies' needs. Onboarding has been a way for us to eliminate a lot of paperwork and scanning of policies and documents. It has taken a while to get in groove with so many locations hiring all our seasonal employees at the same time. However, in the end this is saving enormous amounts of time.

Pros: Security-based roles are great for top down management. Payroll processing is a lot faster. We have completely moved away from paper checks. The Community Groups and Knowledge Hours are a great tool to have to continually learn from other customers on how they are using the same programs in their company. Many customers are very quick to respond to simple or complex questions. UltiPro has an extensive collection of resource materials that are searchable to help quickly. In the beginning, the Quick Tour videos were a life saver. You learn so much information at once that you don't retain it all. These videos are brief and to the point. they are housed on each screen that it pertains to which is wonderful. Also, every screen has a "Things" I can do here. Another good tool when learning where to locate all of the information.

Cons: For departments housing only human resource and payroll employees, the reporting is a very slow process to learn. While there are many courses offered, majority of which are online which is more difficult during the initial transition. The Rapid Response is not so rapid. You call in to log a case and wait for someone to call you back. Unless you are completely locked out of production, you could be waiting a long time for a return call. Logging a case on the website is not much faster. However there you are able to fully describe your issue and attach any documents needed to be examined.

Recommendations to other buyers: If you are considering using the service of UltiPro I would definitely recommend you to pay to have your essential reports be custom built for you before launching. This will give you time to study those, take classes and participate in discussions in order to better learn how to locate what you need for your reports. It will require an individual with a report writing background. Most all of your reports work off of building expressions. Prior to the launch, I would highly recommend an in-house launch team that is the most proficient with UltiPro and able to help others internally.

My managers call it UltiPoo...

Dec 08, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: We began with UltiPro at the end of this summer, going from an antiquated HRIS system to what we (correctly) thought would be a significant upgrade. And while the cost does reflect that; and it is an upgrade; it has been an extremely rough road getting there. Technical issues, the amount of data required (most of it being a manual entry, in part to our antiquated system we were on before) and the level of depth you will go into building this system is outrageous. Each "silo" was assigned a technical SME who helped us build the program. Everything is incredibly customizable and easy to change once it is set up.

Pros: Assigned help along the way, so you knew who your person was. You can build a system to your liking. Makes some functionalities very easy, like building out an "opportunity" or requisition. The system has some great possibilities and can support a lot of different functions through customizable reports. A lot of integrations into external vendor systems that make background checks, job posting, benefits, 401K very easy. Once it is BUILT, I can see how easy it will be to use.

Cons: Each "silo" of the UltiPro function is usually created by that department - recruiting builds out recruiting and onboarding, payroll builds payroll, TD builds performance, etc. Problem is that WE, the builders, don't usually know how the other team will build their system so often times they don't talk well. You build it over a series of meetings with your SME, with can make it disjointed to build. There is a different SME for each function, so if I want to build a report that pulls from my onboarding module, I have to talk to a different SME because the onboarding SME doesn't know Business Intelligence SME. Building it is a second full-time job for your team. We had to build out own training for our employees on how to use the system because each system is so customizable, you won't have a packaged training you can plop in front of your employees.

Recommendations to other buyers: Get help during the build phase. You will have so many homework assignments to complete, we pulled in two contractors and I don't know how we cold have done it without them. Have team meetings with your own internal team to discuss how you are building your module. Get a strong Project Manager to divide out the duties you will have, like the classes you will have to take and the time you will invest into building the modules. It is intense.

Unless you're willing to fight, choose a different product

Feb 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Comments: Be skeptical of everything. There's a reason why I get offered more sporting event tickets, private movie screenings, and various other events from UltiPro, than I receive from any other vendor. They know they're awful and they try to make it up to you by schmoozing so you give them a good reference when a potential client wants to reach out. I have declined 95% of their invitations because not only are they in the middle of a workday, my workload has increased due to project managing their work. Have a forensic attorney read your agreement and no matter what UltiPro says, they will negotiate. Make sure every single detail is in your agreement or you will absolutely be screwed post-live. UltiPro will tell you they do not include service level agreements in their contracts and that is not true. They will hold you to the agreement only when it suits them but definitely not when it screws the customer.

Pros: People get paid, the reports are great, managers find it easy to use, rapid response folks are helpful in a pinch, and it's nice the same service rep stays with you from case opening to close.

Cons: The customer is always wrong, you will pay for EVERYTHING, don't count on your original sales agreement to actually hold up, you will need to beg to change your Customer Relationship Manager at least once (don't let them tell you it's not an option), implementation is at least 100x more difficult and time consuming than the salespeople claim it will be, developing interface files with your vendors will take 6 months and you will project manage the work, and you will be seriously oversold on how fabulous this product is...which is basically what every payroll platform will do but these salespeople seemed more extra than others.

Somethings to think about...

Mar 10, 2016
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about UltiPro is that we had the opportunity to combine several systems into one program when we implemented the product. I like that the employee has "self-service" access to their own information as it reduces a number if questions to our HR Team. I would also say the previous account manager we have had as well as the OE consultant we have used have been great. Very knowledgeable and responsive. I like they are willing to share what they see other clients of theirs do and they share that knowledge with us. Everyone is generally very nice!

Cons: What I like least about this product and vendor is that we are told all the time to just call when we have questions, but there are so many people who are set up to "service" us we are not really sure who to go to and when. As a result, I've experienced having to share feedback with someone I don't really thing should hear it but I don't know who else to go to. I also struggle with the fact that you hire a lot of technology people but some don't have any understanding of HR. In several instances we have had to explain and re-explain how our company benefits are set up and even then they struggled to understand how benefits work. I also think you should provide to your employees better understanding how why things are the way they are. I have heard many times at the sessions this week, "I'm not sure why that is, it just is."

Recommendations to other buyers: Ask ALOT of questions. Think long and hard about what you have currently and how it will be different with UltiPro. When in doubt ask, "how do your other clients handle this?"

Not all modules are created equal and customer support is only as good as your account manager

May 31, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
Likely

Comments: They have come a long way over the last 4 years but have a long way to go. They put more emphasis on selling you a system than they do on retaining clients. Beware of bait and switch promises.

Pros: A full suite of HRIS Modules All the basic features you want to see in an HRIS system. Their report writer is good if you know cognos. Time management is very comprehensive and has a good support time.

Cons: Not all modules are created equal. There are better offerings in benefits, recruiting, talent management, succession planning, and compensation management. The quality of the support time depends on the quality of your account manager. No two are alike. At times not very helpful or familiar with their own product. Customer support may sound like they are confident in directing you with your issue but may know less than the client. Some modules do not all work using the same database and have to sync (UTM>Payroll>Payment Management). Administration of talent management is terrible. Recruiting does not have full features and is still evolving. Succession and LMS are new and not robust. Operates like a large robot company that is not able to respond to clients in a proactive way.

Want to Love, but it needs focus on system users functionality

Mar 29, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I like the fact that we are able to customize and build the software package to our needs. The software has some amazing functionality that work well for our business. I like the vendor because the value of the company being "people first" shows in the way they care for their employees. I think that filters down to the customers.

Cons: I would like Ultimate to finish things that need to be corrected that are known system flaws before they move on to new technology. It would be comforting to know as the system administrator that the system processed right from beginning to end before all the other "cool" features come out. Also, I wish the project focus was for system users first and then the employee user. Example, they listened to customers when we asked for the ability to change labels. That is great and the employee users are happy about that. But then they stopped the project without thinking what the system user would need. It is simple when you think about it. Everything that goes into Ulti - we have to report on. So that label project should have included those label changes in BI. Now the reports and the system will not match. Can you imagine having your payroll staff turn over and then trying to run a report based on names you don't have in system because the staff before you used the label edit feature? Nightmare.

Recommendations to other buyers: Ask about skill level of staffing needed to run this software and also needed for implementation. The ability to customize is great, but someone has to be able to support it.

Wonderful, comprehensive system for all of your HR needs

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically.

Cons: Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.

Overall: Efficiency and tracking personnel changes

Vendor Response

by Ultimate Software on April 24, 2018

Hi there, thank you for your feedback. We're thrilled to hear you enjoy our unified HCM. I do see you have some concerns and just wanted to let you know I have shared them with the team to help us improve. If you have any additional insights you would like to provide, feel free to reach out to feedback@ultimatesoftware.com. I hope you have a wonderful day!

10+ years of success

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have been using Ultipro successfully in cloud for over 12 years. -We recently started using onboarding and conditional workflow approvals and have been able to go almost 100% paperless. -We have been able to leverage Employee Self Service(via SSO) and modules such Open Enrollment and Life Event to streamline employee benefit elections -Cognos Analytics, is an extremely powerful business intelligence reporting tool that allows us to schedule reports, burst information and set alerts -We were able to use Ultipro's auto-population feature to generate 1095's for ACA Compliance

Cons: -You have a dedicated support rep, but when needed the quality of the Rapid Response support channel can be hit or miss -As a client who has been Ultimate Software for many years, we had to customize a lot to achieve what we wanted, but as new releases come out many of these customs are no longer necessary. Unfortunately, unwinding some of these customs to replace with new core functionality can be a challenge

Basic HR database that isn't very user friendly, robust or customizable.

Apr 30, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There is some interesting core functionality but, overall, the product isn't very user-friendly or intuitive, compared to social media tools and enterprise level software like Workday. There are a lot of software limitations as it appears that the tool has multiple separate modules that don't necessarily communicate well with each other, nor is the implementation team familiar with how to best optimize each tool. If you're looking for a basic HR database, where folks input or enter data manually, this might be for you. If you're looking for a robust and intelligent system that can be customized to adapt to employees' needs, this likely isn't the right fit.

Cons: The implementation team and support is poor to say the least. Rather than taking a solution-focused approach, where they could help you best utilize the tool and maximize its impact, they simply have you answer a laundry list of questions and they program the tool based on your answers. In my experience, the tool is not incredibly easy to use, not very flexible and, should you need to make modifications, you'll be struggling to do so with the implementation/service team.

Overall: It works well as a database when your enter data into it and it doesn't do much more.

Vendor Response

by Ultimate Software on May 01, 2018

Hi there, thank you for your feedback. We're sorry to hear about your experience. I would love to work with you to see if we can improve your experience with us. If you're interested in my assistance, please email feedback@ultimatesoftware.com. I hope you have a wonderful day and look forward to hearing from you soon.

Software that makes your job harder

Nov 07, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
Likely

Pros: ESS is always a pro; employees like to be able to access their pay statements and the system seemed sufficient for that.

Cons: The reporting capabilities of this software are archaic. Gathering employee personal or benefit information should be as easy as a couple of clicks but in Ultipro you have to go through BI and try to figure out how to build a report. The pre-built reports never had all of the information you needed and the fact that everything downloads in PDF is terrible.

Vendor Response

by Ultimate Software on December 11, 2017

Hi Regina, thank you for your feedback. We¿re sorry to hear you are having a less-than-stellar experience with us. I noticed that you may be having some issues with our reporting features and wanted to work with you to find a solution. First, I¿m wondering if you have taken of our BI reporting training classes? All of our customers have access to this training for free. Also, regarding your desire to download reports in non-PDF formats ¿ you¿re in luck! You should see a ¿Format¿ dropdown box and can select to download reports via Excel, HTML, PDF, CSV, XML formats. Finally, if you¿re still having trouble, feel free to submit a support case to get further assistance. I hope you have a great day and are enjoying your holiday season!

UltiPro HCM and Payroll review

Mar 09, 2016
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Ultimate does a good job of partnering with us on initiatives and larger projects. In the early days after we implemented, we had major issues with application stability and there were some members of the Ultimate team that really saved the day. The payroll process is strong, though we had to build a number of custom components to enable our pay calculations to work correctly.

Cons: We have struggled at times to get Ultimate to recognize some fairly significant issues that have impacted our business. When our environment encounters performance issues, we have a hard time getting support and the rest of the team to recognize what's happening. We have also struggled to get Workflow working properly in certain instances-- a combination of feature gaps and our own configurations not being quite right. Performance Management needs a lot of help-- we gave the team a lot of feedback about some issues we encountered with the features. Ultimate is growing and we understand the challenges that introduces but we also have experienced the 'revolving door' of support reps and relationship executives. So far, our current Exec Relationship person is demonstrating that he can be effective.

Recommendations to other buyers: Account Management is the key to having a good experience with the system. Lots of good development happening around integrations, APIs, and web services.

We have been using Ultipro software for our HRIS System serving 1,000 employees

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: I like the various functions that Ultipro is capable of. From payroll, Time clock and time off control, keeping a database of employees positions, salaries, name, address, email address, PTO and Personal Day bank and actual time clock. There is an applicant tracking system but we don't use it at this point.

Cons: There is a lack of support from the Ultimate software team. Any requests for service take an inordinate length of time. (months). The service is then not done correctly. We had file feeds giving our 3rd party providers wrong dates of employment, number of hours worked incorrectly. So we had to manually update this provider with the correct information. This delayed our employees getting approved for Family Medical Leave Act and Short Term Disability. When contactly Ultimate, they were not accommodating in getting the file feeds corrected, even though it was their fault. The initial launch of Ultipro was rough as well. Wrong data and mistakes in the files with Ultimate Software Team unaccommodating.

Overall: Access to all employees HR files

Not worth the cost as features do not function as promised and support does not fix in a timely manner, if at all

Jan 09, 2018
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: If it was a lower cost option it would be great, but paying more for a buggy, non-intuitive interface does not make sense

Pros: The interface looks nice and simple to use. Lots of easy access to functions, though to get the actual information is a little tricky and not as intuitive as you would think. LOTS of features, but unless you have an army of people to utilize them, they will just be wasted money. Web access is stable. Time keeping is very good for approval, but lacks a lot of basic rules for rounding.

Cons: Lots of errors encountered during routine things like vacation. Even after a customer support call, it was not resolved - leaving a pending vacation request in limbo that is a year old. Even finding basic information - like how many vacation days does a person have left is a cumbersome process, or even how many they used. It's a hidden menu that makes no sense. The biggest con is that it looks like it should be a lower cost software, but ends up costing more than ADP without the reliability or expertise

UltiPro is a pretty easy software to use

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: As a user - The categories are pretty easy to find - and labeled well so that you know what you're going to find under each category. You can add Favorites - so places that you go frequently, so that you don't have to drill into the categories to get to them. I'm also an administrator of certain data - so being able to take care of things for other staff is also easy and manageable as well. You can even get notifications that what you do is taken care of as a user and as an administrator.

Cons: There is one limitation to the product that I notice and deal with - it is for me the limitation of field length (amount of characters per field). You have to be creative when you're setting up items in dropdown lists for staff to be able to choose from and still be able to push across what they're choosing.

Ultimate implementation experience

Mar 09, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: There are so many modules to Ultimate that we haven't even had the opportunity or time to fully implement yet! We keep hearing about something we haven't learned about yet and are excited to ask questions and find out where we can put that module in our roll out schedule!

Cons: I was excited (and very relieved) to hear about the structure changes that recently occurred within the Ultimate staff. When we have a problem, we don't necessarily have time to wait for our request to be "kicked up" to second tier or third tier. Especially when we're "in the weeds" processing a payroll. Putting thru a case doesn't necessarily mean we're going to hear from someone soon enough to get our payroll run completed on time. Having a "no tier" system is a much better way to handle these issues.

Recommendations to other buyers: My biggest recommendation is to be ready to be overwhelmed with all the available modules Ultimate has in their suite. Also - be fully cognizant this is a system YOU will be setting up ... in it's entirety ... and you will need to have staff members knowledgeable on the various components you wish to implement. EX: If you have a very complex taxation situation (multi-tax employees), you will want to have a tax specialist on your team. A good third party company to help you implement AND continue on in a consulting environment would be the next best thing.

Ultipro meets all our needs.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Comments: Ultipro meets all our needs and then some. The customer service we experience from this company cannot be compared. Our CSR is an amazing person and if she cannot fix something, she finds someone who can. Timely. With a great attitude. I have never found that kind of support with any other company I worked with. If a payroll problem crops up, they have a dedicated line for that, realizing payroll is very deadline driven.

Pros: Ease of use, tons of virtual training available, top notch customer service, customization available. Ease of use for employees. Import and Export integration. Reports readily available both in Ultipro Web and Cognos. Report writing ability available. Dashboards available. SSO configurable. Integrated Tax Setup.

Cons: We are a large enterprise, some of the modules are for smaller customers. Tax recon can be a bit cumbersome, but manageable.

Unhappy user

Jun 12, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Don't buy this software or before you do as an employer you must try it from the employees prospective. If you care about your employees you won't subject them to this.

Pros: I'm sure it is great for my employer saving our company tons of money. Everything is in one place pay stubs, and vacation requests.

Cons: It is the most user unfriendly software I have used in along time. It's hard to believe this was made in the 21st century. The employee (me) is required to use a spreadsheet similar to ms excel it is tedious and time consuming each time I log in I spend 15 minutes for each day. That becomes very time consuming I am putting 2 hours extra per week just to input my time. Asking for time off usually speaking to humans anyway. I'm not comprehending the benefit of this system. Everyone in our office sees it as a nuisance.

Vendor Response

by Ultimate Software on June 25, 2018

Hi Perry, thanks for reaching out. We¿re really sorry to hear you are having a less-than-stellar experience with us. I just wanted to let you know that we value your insights and I have shared your comments with our team to help us improve. If you have any other recommendations for us, feel free to let us know at feedback@ultimatesoftware.com. We hope you have a nice day.

UltiPro, the Ultimate solution!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Overall UltiPro is a superb product that has many different modules to meet the demands of growing companies. From payroll, time and attendance, and benefit administration, UltiPro can help lead the way to drive efficiency and promote a better experience for administrators and employees.

Pros: The ease of which one can use UltiPro is second to none! The user experience is easy to navigate and they are constantly adding new features. The extensive modules that are available under the Human Capital Management umbrella like benefits, applicant tracking, time and attendance, compensation management, and more! Excellent customer service 24/7.

Cons: The mobile app integration and functionality needs some work, mainly with push notifications. The ability to make global or batch changes on groups of employees is very difficult, if not impossible. It can be difficult to understand the reporting features, you must build your own as the provided template reports just don't cut it.

Ultipro

Aug 10, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Good solution for a large organization with ample IT and HR resources on tap

Pros: Overall the system is quite robust and able to perform all aspects of Human Resources and Payroll. The best way to benefit from the robust database is to have an in-house HRIS analyst that focus' his/her time on developing and building the system. Some modules are not user friendly nor intuitive.

Cons: Service requests are completed slowly. Fees add up quickly for service requests that require added programming. Sometimes wait over 6 weeks just to get a service/project person assigned. Variety of different groups within Ultimate focusing on different areas of the system and many times the groups don't speak or take the time to understand all sides - feels like getting the run around.

Disappointed in actual performance of product versus sales pitch

Mar 24, 2015
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: Unfortunately I haven't found anything that I like about the product. The functionality is poor with respect to FLSA, reporting totals, customer service, implementation, module coordination, and case management.

Cons: No follow through to root cause of issues. No engagement from higher levels to make the product work the way it was sold. No real integration between Core and UTM. No case coordination between Core and UTM. Unrealized promises to make the product work. No ability to pull true worked hours when using FLSA, Shift Diff, or other premium pay. Poor case handling; more desire to close cases than to resolve the problem for the customer. No follow through on promises to review system. Poor handling of PTO expression (took three years and still not quite right), as well as CT sick pay and accrual balances. More interest in screen views than functionality with upgrades. Upgrades not tested correctly so software breaks. Software breaks not told to customers.

Recommendations to other buyers: If you have a complicated payroll model, use FLSA or any premium pay, need a PTO expression, deal with Sick Pay laws, have multiple checks that take garnishments, or anything more than just a simple 40 hour salaried payroll, this isn't the product for you!

Disaster

Apr 04, 2018
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The product could be tailored to suit a variety of needs, however; extensive training was required in order to accomplish any significant modifications.

Cons: This product was sold to us as a "Completely Web-based" product. It wasn't. The "Back office" which wasn't mentioned at all in the sales presentation, required a citrix connection to Ultimate's mainframes. Other, numerous logins were also required. The product appeared to be in a beta stage and yet was marketed as fully functional. Combine this with their inexperienced support team which performed programming in our production environment and lacked any degree of responsiveness, and what we were left with was 3 years of frustration and overall profound dissatisfaction.

Vendor Response

by Ultimate Software on June 25, 2018

Hi Alexander, thank you for your feedback. We¿re sorry to hear about your experience. I would love to hear more about this and see if there is any way we can improve moving forward. If you¿re interested in working with us, please email feedback@ultimatesoftware.com. We look forward to hearing from you soon.

Effectiveness of Ultipro

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Overall, Ultipro is a pretty solid software and it is an extremely vital tool that adds great value to companies looking for payroll and other Human resources solutions.

Pros: Ultipro does a great job to not only provide solutions for a company's payroll but is an extremely helpful and intuitive tool for managing employee benefits and showing pay history, PTO balances, tax forms all in one place.

Cons: One of the downsides of Ultipro is that it sometimes the way it is configured in such that the information it is providing is not real time and is contingent on when the time sheets are actually posted to the accounting system. An employee does not have the ability to check real time pay history or tax information unless that period is completely processed.

Capterra-loader

I love the UltiPro experience.

Jul 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The UltiPro user interface is intuitive,easily customizable ,easy to navigate and i have been impressed with how UltiPro has continuously improved over the years ,with new features being added regularly. UltiPro has been superb for my team as a tool for time keeping.
Cognos analytic is a stand out tool on UltiPro , and simplifies the process of reporting on our payroll. I like the standardized report ,and the freedom to edit the names and modify them to fit our business need is priceless.

Cons: Ultipro's workflows are very limited . I will like the user interface remodeled in a way that we are able to view the "compensation-history" from one page , for every staff in the organization.

Sep 03, 2013
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support

Comments: Pacer International, Inc. has been disappointed in the functionality of the system. The programming is lacking in real HR realities and feels as though the system only functions from a payroll perspective. Just look at your tier one and tier two support people; they are all payroll certified with no real understanding of HR processes or fundamentals. None of the delivered reports on OT even give you the value of OT costs. Which is definitely a payroll mindset, but is lacking. Use it or lose vacation policies cannot be accomplished because the system only looks at vacation policies from the payroll perspective. If you take time in one year, and take time in another in the same pay period, the system cannot handle negative balances (when vacation can be taken prior to earning). The amount of time and effort it took to realize the issues (which was finally discovered by Pacer) was ridiculous; now meaning that at the end of the year the customer has to find the workaround to the problem. The benefits side of the system is lacking too; it only follows payroll/deduction logic, and is not based on typical policy design in the industry. For instance, maximum supplement life insurance for a spouse is typically a portion of the employees. However, the system allows the employee to elect more for their spouse than the employee's life insurance coverage, not following the insurance plan design. Thinking again, only from the payroll side of the house - mainly centered on deductions. Our implementation wasn't ideal. The person supporting us is no longer with Ultimate, but she caused more problems and failed to educate us that we are still suffering from improper set up one year later. We often find that while something is working fine, periodically it will not work anymore, only to learn that someone at Ultimate made a change without our knowledge or approval. This is difficult, especially on the payroll side. Ultimate has a decent start on developing a good system, but the mindset is too payroll centric and fails to deliver on the Human Resource side.

Decent product but not overly impressed

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We didn't have an HRIS system at all and had over 1,000 employees. Getting a system is better than nothing. We are paperless in the onboarding of new employees which has saved me a lot of tracking down of I9s like we used to have to do. The onboarding has been a great asset for new hires - they can complete all policy forms before starting as well as complete direct deposit, I9, W4 info. That has been very beneficial and new hires say that impressed them!

Cons: There are a lot of times where E-Verify doesn't work with UltiPro so I have to remember to go back when it is working to process a new hire in E-Verify. I have a hard time finding specific information in Core when looking for it. It just seems like the info can be hard to find. There are also a lot of steps to save info. You have to make sure to hit save over and over for the change to take place

Many Unresolved Issues in Workplace

Mar 23, 2014
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: The support people are generally nice and polite.

Cons: First, the Workplace product (for organizations with less than 1,000 employees) is very, very different from the Enterprise version. The functionality is much less than the larger system, and this was not explained to us in the sales process. Second, this product is not the fully integrated HRIS solution we expected. The time management portion is a completely separate system, which has many issues and is not user-friendly. The worst part about it not being an integrated solution is that no one at Ultimate seems to understand how the system works end-to-end. The time management piece is supported by a completely separate team. The two teams have little understanding of how setups in each system impact each other. Second, our implementation was so poorly done that we continue to have issues relating to implementation nine months after going live. We are back to having weekly support calls because as soon as one thing is fixed, two more things go wrong. It takes months to get any issues resolved. Third, despite ongoing months of issues, including but not limited to our payroll files not going through to direct deposit, there has been no significant effort on behalf of Ultimate's senior leadership to address our issues. We have been assigned various account managers but they do not have the resources or knowledge to fix what are fundamental issues with the product and the organization.

Recommendations to other buyers: Definitely look at other products. If you do decide to go with Ultimate Software, ask about your implementation team's experience. Do not let them push you into an implementation of shorter than six months (preferably longer, like 7-9 months).

User Friendly

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: 1. I find Ultipro to be very user friendly for both admins and our employees. 2. The ability to import one time earnings into the payroll gateway saves a ton of time. 3. By having Ulitpro file our taxes for us, we are able to save time. 4. Their customer service is amazing. When something is urgent, I get it resolved within an hour, at most.

Cons: 1. I feel Ultimate time management feels not quite as user friendly as core. i'm excited to see the changes for the release in 2019. 2. FMLA tracking doens't exist which causes us to use an external application to track. At Connections they just came out with a fix for this, so I"m xcited for that.e

User friendly and easy on the admins

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: UltiPro has helped our company transition from a mainframe and many paper processes seamlessly. We can now offer employee self service (and transparency), quick report building and generating, process improvement for performance management, a candidate friendly experience and endless possibilities for enabling future functionality (mobile, LMS, etc).

Cons: We are not crazy about the salary planning feature. It is a little clunky for our organization and we wish it was as easy as it is to distribute reviews. This can certainly be improved upon and Ultimate Software listens to their customers, so I think it will be in the future.

Capterra-loader

Best payroll solution

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Cons: Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

Overall: It help us speed the payroll process by 45% more fast.

Definitely worth the investment!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We came from an outdated server-based system that had very limited functionality. Moving to UltiPro was like moving from a Model-T to a Cadillac. So many bells & whistles, reports, and functionality. We've enjoyed learning to use them.

Pros: Patient and professional support staff BI reporting - both standard reports and creating custom reports Ability to easily track and reconcile benefit enrollments on a monthly basis The community file in BI reports so I can share reports I've created with other managers/directors Talent Management module! With the enhancements in 2018, it meets are needs exactly.

Cons: Creating new workflows can be a little intimidating. I've enabled all the necessary standard workflows and am now working on customized workflows. Support staff have been very helpful in answering questions.

Service is limited. Product is glitchy. Don't believe the sales pitch.

Jun 09, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The product as pitched appears to solve all of our problems. Once you get to a senior level of management you can get support, but it is an arduous climb. Really, there are no pros.

Cons: Service is slow to respond, is often confused, and does not typically have the knowledge necessary to help solve our problems. After three years, my internal staff is far more expert on this product than UltiPro's employees. System issues pop up and half of the staff doesn't even know about them. We were sold a fully integrated cradle-to-grave product, but the modules don't interact and anything outside of payroll has very limited support.

Review of Ultimate

Mar 26, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Intuitive look and feel for Core and some of the other modules. I don't think UTM's layout / screens are intuitive to the end-user, Requesting PTO, etc.

Cons: UTM - as mentioned above. Performance Management in terms of when employees transfer from one manager to another during the process. Webinars/documentation in the learning center sometimes don't tell you everything you need to know. We have learned the hard way many times. Maybe have a "Tips"/ "Things to consider" or Keep in Mind" documents. I find that I create my own UltiPro functionality document containing this information because it wasn't mentioned in any webinar or documentation. And, again, it's because I/managers/employees learned the hard way. We would much rather be prepared before we roll out a process or module rather than always reacting to it after the fact.

Recommendations to other buyers: Continue to ask the questions that don't get discussed in the webinars. Like, what are the best practices, how are other companies solving these issues, what is the impact of....., what limitations are there, what can I expect if...., what else do I need to know?

Tons of Resources

Dec 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: There is a million things you can do on Ulti Pro. There are plenty of canned reports that I find useful as well as the ability to create your own reports based on your specific company needs. Customer service is excellent.

Cons: At times, it can be difficult to navigate through. There is so much information and tools that it can be hard to sort through. I will say although the customer service is great, the ulti pro university training page is hard to know what you want to sign up for and when. There are tours or actually online courses you can take but it is not very clear what you are signing up for.

Easiest HR system EVER

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to add many different HR items on 1 site.

Cons: Sometimes the software runs a little slow but it usually doesn't last long.

Overall: I can't say enough good things about Ultipro. This system is by far the easiest HR system I have ever used. As an end user - I find it EXTREMELY helpful to have the ability to log into 1 site for all my HR related needs. From obtaining yearly W-2s, viewing weekly pay stubs., or updating direct deposit or benefit options is user friendly and not much training required at all.

Recommendations to other buyers: I would keep doing what they are doing! Great product thanks!

Vendor Response

by Ultimate Software on April 27, 2017

Hi Jaqui, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day! Thank you, Micole Kaye, Ultimate Software

Company that CARES about its users!

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that UltiPro asks for and implements features that its users ask for. They are constantly finding ways to improve the system and make it more relevant and user-friendly. Most HRIS/Payroll systems don't ask for feedback and even more rare is when they actually implement it. Our company had 3 suggestions implemented within the first year of being with them. I love UltiPro and have been a customer for over 7 years with multiple companies.

Cons: No system is perfect, but for the price and the caring that they provide it more than outweighs the minor irritations that all systems have.

Easy to use, great customer support. Company is always looking at ways to improve and update.

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: All of your HRIS info in one spot. Easy to locate and add documentation. Graphs, reports and so much more. In the process of implementing onboarding to make the experience easier for new hires.

Cons: Would like to use other features and programs. The cost is a little high. Have not been able to get upper management onboard yet. Will keep trying.

Overall: Being able to put all of our employee information into one system is fantastic. We are able to run reports, input training as well as confidential paperwork. Paperless is so much easier than keeping track or loosing the info. The programmer's are always looking at ways to improve the system and add more features.

Best HR solution I have used

Apr 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: elegant design; tasks are easy to complete and due to minimal unnecessary steps. Customer service to this point has been impeccable, especially for such a big player in the space

Cons: same complaint I have with all solutions of this kind: too many unnecessary steps. Ultipro (like all others) could be simplified and streamlined.

Overall: Having used several competitors in this space, Ultipro provided a clear advantage in terms of simplicity, functionality & overall value. I (hopefully) will never have to use another.

Recommendations to other buyers: Nothing that does not apply to other HR solutions: continue to streamline. Other than that, keep doing what you are doing (and don't raise your prices)

Vendor Response

by Ultimate Software on April 27, 2017

Hi Travis, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. We appreciate the kind words you shared. Have a great day! Thank you, Micole Kaye, Ultimate Software

UltiPro Review

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I think this product has a lot of bells and whistles. Like most software products, we are not utilizing all the great features. Sometimes it is frustrating to get a correct answer when calling in for specific questions. I like the product - I think it is easy to use.

Pros: That its one stop shopping - may features that interact

Cons: That sometimes the added modules do not work seamlessly with the Core product. That everything has to go through a 'case' when simple questions can be answered quickly.

Recommendations to other buyers: Make sure you define your needs and set up a plan to implement new functions in stages. Make sure you get your structure defined from the beginning and think of future growth and needs and what you will need for reporting.

UltiPro Meeting Our Payroll Needs

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: A challenge that we face in our company is getting associates to login to UltiPro to review their information and enter time worked in their time sheets.

Pros: I like that Ultipro is continually looking for ways to enhance the product. Keeping abreast of any changes via the UltiPro newsletters is beneficial for me and my team. I also like that there is a rapid response Payroll hotline - a contact for any unforeseen payroll emergency.

Cons: Sometimes it's frustrating to open a case to get an answer to a question. In this world of "getting things fast", waiting for a case to be resolved can seem unnecessarily long.

I use this to manage my time card, W2, pay history for my benefits

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the easy to use menu option, the punch in time card is easy to access. Although we use a different software for my benefits, I can still access the link through this software application. It is very clean and easy to read, visually appealing. It also has a "most recently used" drop down menu which is very nice because I usually just use about 3 different tabs within that menu daily and then the rest of the tabs I use maybe once a month.

Cons: The accruals section is a bit confusing to navigate as a user. The customer service works on a case system which is usually always a slow response time.

Overall: Benefits is that it allows us to become an electronic and we can focus on improving and streamlining processes into the system for tracking/reporting.

Well Worth the Investment

Sep 15, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that the product is extremely adaptable to the many changes HR often has to make in order to comply with laws and regulations. Our vendor keeps up-to-date with the changes and is proactive in adapting the software to accommodate the changes.

Cons: Sometimes the cost factor for entering data is a bit pricy for our organization. I least like that some of the data (that we chose to enter ourselves) can be tedious to enter (e.g., college information). However, I am sure if we wanted to pay the cost, we could have the vendor enter the data.

Recommendations to other buyers: I recommend that when others are evaluating software, it is very important to find out how adaptable the software is to changing laws and regulations. I know that when the regulations for healthcare was instituted, I knew many organizations that were trying to adjust their HRIS software and found it difficult. Most ended up purchasing new software. Whereas, with Ultipro, they were so proactive in updating their software to comply with the regulations, that when the time came for our organization to comply, all I had to do was "push a button". I had no stress!!!

Ultipro

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I really like the product and wish I had more time to learn and test the system. I am the only person on my team, from conversion left with the organization. That creates it's own challenges as I am the primary payroll processer and report writer.

Pros: I really like the system. It has been a great move for us. I like all the functionality that we have with this product

Cons: I don't like that we have to pay for some add on features per user. I understand that this is a software company but sometimes the development is really cool and would be a great add on, but organizationally we are not able to pay for this feature.

5 year customer

Apr 10, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Has provided time savings related to payroll; good to have all data in one place - benefits, HR, payroll; we have both US and Canadian employees and were looking for a software that would provide services for both and UltiPro has served us well in this regard. Appreciate the high level of security standards. Account Manager is responsive. I've sent staff to Connections and have heard very positive reports.

Cons: e-Recruit has been problematic for us and though a new platform is being released this year it was slow to come. It's also been very frustrating when we've wanted any modifications that these were always "customs" and we were charged an hourly rate to make these modifications. We also experienced delays in receiving these "custom" fixes, at times the work being scheduled months down the road. This aspect was far from clear when we entered into the contract.

Recommendations to other buyers: Ask to speak with companies/organizations similar to yourself and ask specific questions about what has worked well or not so well.

Capterra-loader

User Friendly System and completely customizable. Used for payroll and displaying company info

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how it's customized to show my personal info and how long I been with a company. Great tool to use and has a wonderful time clock tool to punch in and out from your phone as well so you don't need to be in front of a computer

Cons: There is one thing I don't like and maybe can be updated anytime you have to edit the time it needs to have a note where you submit but I think it should allow the user to change the time and then just have payroll approve so it saves them time as well and reflects the adjusted time.

Great system, robust functionality

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use all modules UltiPro has to offer. It's great to have all the pieces working together seamlessly. Since they offer so many modules, you have complete integration from one to the next. It's so much easier than having to export from one system and import to another or maintain multiple databases.

Cons: Because it's so big, it can be hard to understand how all the pieces fit together. It requires some pretty focused training up front and then continuous learning as you continue to grow in the system.

A lot of potential hidden behind many doors

Oct 18, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Comments: I have used Ultipro for four years through my tenure with my HR department. We have mainly used it for employee tracking and payroll, but have recently added Time and Attendance and Recruitment. Ultipro holds a lot of sensitive information and helps us accomplish our tasks as they come up. The interface system runs smoothly if a bit slow in order to recall the information. Tab navigation takes some practice, but makes logical sense once it is explained. If anything, I would appreciate smart pop-ups which show up for first time users and when errors continue to happen. While most of Ultipro runs well, the Time and Attendance application is very difficult to manage for our employees. Adjusting sick and vacation time is confusing and difficult due to a lack of ways to adjust mistakes. The interface is also difficult to read and doesn't have options to make text bigger, or more understandable. Paired with this is the very expensive TouchBase system which is given by you (Ultimate Software). This system works very well at places which have multiple employees using it, but we have many sites with 10 or fewer employees, where the cost does not outweigh the benefits of the system. Ultimate University and the webinars are good ways to learn about Ultipro. These help all who use them, however there is not as much support and follow up afterwards to help push along the ideas.

Pros: It runs pretty well and securely stores all of my companies information.

Cons: UTA is a mess and hard to work with.

Process Payroll with Ultimate Software

Mar 09, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I like the fact that ultimate software calculates checks "on screen" and has a robust reporting tool (Business Intelligence)

Cons: There are features that competitors have that Ultimate Software hasn't added to their software package for payroll processing. I.E. the ability to import directly into an accumulator to make adjustments to employees rather than having to reverse and rekey checks, and also, the ability to import flat tax calculations to paycheck for FIT and SIT into live pay batches. We are confident that Ultimate Software will add some of the functionality back that ADP has.

Recommendations to other buyers: Ask a lot of questions to try and detect what functionality might not exist in their product, vs. the product that you are coming from. Review blogs describing any frustrations by clients, and the resolutions that Ulti offers. It's hard to do this since sales people are not necessarily processors, and don't know the answers to some detailed processing questions. If you know going in what the shortcomings are, you'll be far less disappointed.

Can be a lot better

Mar 12, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: I do like the report writing functionality compared to other systems. I also see that they are trying to update the look of the front office to make it more user friendly.

Cons: The response time when submitting a ticket is horrible and the amount of customs required to maintain a system is not adequate. We were looking at the new onboarding module and it has less functionality than the previous version. Doesn't make sense to me.

Overall: It made processing requests from the field a lot easier to manage and keep track of.

Long Time Client

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Have been a client since 2000, have upgraded from on site to SASS and added UltiPro Time Management. Very happy with this system. Great program. Quick response if you submit a case for any issues you do encounter.

Pros: One stop shop for HRIS and Payroll. End user, employee and manager self service easy to use, many how do I do this embedded at each screen to help users.

Cons: We really do not have much for the Cons - one item is if we report an issue, it is fixed, but we don't always get the what caused the issue, just that it works now.

UltiPro has made many improvements in our HR and Payroll operations!

Mar 10, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ultimate continues to develop, listen and improve. It has helped up designate a second payroll position to meet another need because we aren't duplicating efforts on the HR, Payroll and General Ledge package side. Ultimate is a great company and overall we are very satisfied. Like that there is continual development of the product.

Cons: We have to be much more knowledgeable about what is connected to what and how turning something on or off can affect taxes, reporting, tracking. It puts more risk and responsibility on staff and we worry about penalties from oversight agencies and the department of labor if we make a mistake.

Recommendations to other buyers: Definitely consider Ultimate!! They are on the move and a great company. I would recommend they need to be prepared to shift processes, and unless they have a dedicated person to implement, that they plan on hitting delays due to staff working on the project being pulled to their regular jobs throughout the process.