Ultimate Software

UltiPro


4 / 5
753 reviews

Who Uses This Software?

We market our UltiPro solution primarily to companies with more than 100 employees across all industries.


Average Ratings

753 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ultimate Software
  • www.ultimatesoftware.com/
  • Founded 1990
  • United States

About UltiPro

Ultimate Softwares UltiPro cloud solution is designed to improve the employee experience. With UltiPro, organizations can deliver convenient recruiting and onboarding; process payroll with speed and accuracy; facilitate ongoing employee learning and development; leverage advanced surveys and sentiment analysis; and drive smarter, people-focused results with powerful business intelligence and reporting.


UltiPro Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad Hoc Reports
  • Benchmarking
  • Budgeting & Forecasting
  • Dashboard
  • Data Analysis
  • Data Visualization
  • Key Performance Indicators
  • OLAP
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Strategic Planning
  • Trend / Problem Indicators
  • Bonus Management
  • Compensation Assessment
  • Compensation Calculation
  • Compensation Plan Modeling
  • Compensation Statements
  • Employee Reward Programs
  • Incentive Programs
  • Organizational Charting
  • Salary Planning
  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • eCards
  • Goals
  • Leaderboards / Activity Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Rewards Catalog
  • Rewards Points
  • Social Recognition
  • Automated Scheduling
  • Messaging
  • Mobile Access
  • Payroll Management
  • Reporting/Analytics
  • Resource Management
  • Schedule Distribution
  • Shift Swapping
  • Time Clock
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management
  • 360 Degree Feedback
  • Compensation Management
  • Custom Rating Scales
  • Customizable Templates
  • Individual Development Plans
  • On-going Performance Tracking
  • Peer Appraisals
  • Review Cycle Tracking
  • Self Service Portal
  • Self-Appraisals
  • Skills Assessments
  • Weighted Performance Measures
  • Assessments
  • Background Screening
  • CRM
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Job Posting
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Self Service Portal
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • "What If" Scenarios
  • 360 Degree Feedback
  • Career Development
  • Competency Scale
  • Employee Profile
  • Goal Management
  • Organizational Charting
  • Performance Management
  • Recruiting Management
  • Succession Management
  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting
  • Individual Development Plans
  • Onboarding
  • Performance Management
  • Recruitment Management
  • Succession Planning
  • Training Management
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation/Leave Tracking
  • Workstation Tracking
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

UltiPro Reviews Recently Reviewed!


UltiPro is a great investment

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing.

Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved.

A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates.

Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms.

In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically.

And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report.

Cons: This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.

Overall: We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously.

UltiPro

Feb 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: We launched with UltiPro a year and a half ago. The implementation team was very knowledgeable of the product and services offered. They were able to come to the house on many occasions for hands-on training prior to the launch. We also traveled to an On-Site Class near us. These were great to be able to talk back and forth through issues you had been experiencing. I recommend taking notes for questions you may have before going. In the Learning Center Online, there is an abundance of course and previously recorded webcasts for you to learn from. The levels range from the beginner to more complex detailed positions. The Security-Based features are wonderful for companies with multiple subsidiaries. The reporting has many standard reports built for you. It also has the ability for you as a customer to build unique reports to fit your companies' needs. Onboarding has been a way for us to eliminate a lot of paperwork and scanning of policies and documents. It has taken a while to get in groove with so many locations hiring all our seasonal employees at the same time. However, in the end this is saving enormous amounts of time.

Pros: Security-based roles are great for top down management. Payroll processing is a lot faster. We have completely moved away from paper checks. The Community Groups and Knowledge Hours are a great tool to have to continually learn from other customers on how they are using the same programs in their company. Many customers are very quick to respond to simple or complex questions. UltiPro has an extensive collection of resource materials that are searchable to help quickly. In the beginning, the Quick Tour videos were a life saver. You learn so much information at once that you don't retain it all. These videos are brief and to the point. they are housed on each screen that it pertains to which is wonderful. Also, every screen has a "Things" I can do here. Another good tool when learning where to locate all of the information.

Cons: For departments housing only human resource and payroll employees, the reporting is a very slow process to learn. While there are many courses offered, majority of which are online which is more difficult during the initial transition. The Rapid Response is not so rapid. You call in to log a case and wait for someone to call you back. Unless you are completely locked out of production, you could be waiting a long time for a return call. Logging a case on the website is not much faster. However there you are able to fully describe your issue and attach any documents needed to be examined.

Recommendations to other buyers: If you are considering using the service of UltiPro I would definitely recommend you to pay to have your essential reports be custom built for you before launching. This will give you time to study those, take classes and participate in discussions in order to better learn how to locate what you need for your reports. It will require an individual with a report writing background. Most all of your reports work off of building expressions. Prior to the launch, I would highly recommend an in-house launch team that is the most proficient with UltiPro and able to help others internally.

My managers call it UltiPoo...

Dec 08, 2016
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: We began with UltiPro at the end of this summer, going from an antiquated HRIS system to what we (correctly) thought would be a significant upgrade. And while the cost does reflect that; and it is an upgrade; it has been an extremely rough road getting there. Technical issues, the amount of data required (most of it being a manual entry, in part to our antiquated system we were on before) and the level of depth you will go into building this system is outrageous. Each "silo" was assigned a technical SME who helped us build the program. Everything is incredibly customizable and easy to change once it is set up.

Pros: Assigned help along the way, so you knew who your person was. You can build a system to your liking. Makes some functionalities very easy, like building out an "opportunity" or requisition. The system has some great possibilities and can support a lot of different functions through customizable reports. A lot of integrations into external vendor systems that make background checks, job posting, benefits, 401K very easy. Once it is BUILT, I can see how easy it will be to use.

Cons: Each "silo" of the UltiPro function is usually created by that department - recruiting builds out recruiting and onboarding, payroll builds payroll, TD builds performance, etc. Problem is that WE, the builders, don't usually know how the other team will build their system so often times they don't talk well. You build it over a series of meetings with your SME, with can make it disjointed to build. There is a different SME for each function, so if I want to build a report that pulls from my onboarding module, I have to talk to a different SME because the onboarding SME doesn't know Business Intelligence SME. Building it is a second full-time job for your team. We had to build out own training for our employees on how to use the system because each system is so customizable, you won't have a packaged training you can plop in front of your employees.

Recommendations to other buyers: Get help during the build phase. You will have so many homework assignments to complete, we pulled in two contractors and I don't know how we cold have done it without them. Have team meetings with your own internal team to discuss how you are building your module. Get a strong Project Manager to divide out the duties you will have, like the classes you will have to take and the time you will invest into building the modules. It is intense.

Best HR site I have personally used

Jul 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Been using this site now for our clocking in and out at work for 5+ years.

Very easy to use. Site has never been down, always up and works.

The site is speedy to navigate.

Allows me to easily and quickly log in and out.

Allows me to pick easily pick my insurance every year and has all the information I need on the site.

Allows me to quickly get a brief overview how many sick/personal/vacation days I have and will earn.

Can hop in and request days off very easily and then view a yearly calendar to see what I have already added in the future and the past.

We also use this for our performance reviews. Not a fan of those but the site makes it work OK.

Site times out at 30 minutes and it gives you a countdown before it gets there, so it makes it easy for me to see when to clock back in for lunch.

I can also view my paycheck stubs here.

It is very nice to have access to all of this in one location.

I also hear it integrates with AD credentials but we have not implemented that.

I have used other HR websites such as Kronos and this one is so much easier to use.

Cons: Honestly I cannot think of anything negative to say about the website. I have never had a problem with it.

Overall: Allows me to view all my HR information all in one location.

Vendor Response

by Ultimate Software on July 26, 2018

Hi Jamie, thank you so much for sharing with us. We're thrilled to hear you are enjoying your experience. We hope you have a wonderful day!

UltiPro - Everyone Should Use It!

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: UltiPro by far has the best customer service and training I've experienced (I've used ADP, Ceridian and SilkRoad products in the past). The system is user friendly and intuitive and customizable to meet our needs. In addition, the company truly cares about customer feedback - and works to implement solutions quickly. It's an all around solid HR system, with many modules that integrate to give you some great functionality and workflow.

Cons: I hate to truly list a "con" here as I know Ulti is constantly working to improve their products. I would say though that the Recruiting tool needs continuous ramping up to become a true competitive ATS system. It's working for us now, but we need more from it. The GREAT thing is that every month Ulti is rolling out new features and updates to this module. I'm confident they will continue to enhance this product and make it a great tool for us.

Overall: UltiPro has helped us integrate our 2000+ decentralized workforce into one HR system. We have a lot of HR users in our locations that are resistant to change, but we have been able to prove to them what Ulti can do for them and the time it can save. We use Ulti for HR, Payroll, Benefits, Open Enrollment/Life Events, Recruiting, Onboarding, Performance Management and Time and Attendance. It's great to have all of this in one system, with easily reportable data. As a decentralized workforce, we have many customizations. Ulti can handle all of them with ease. I truly can't say enough good things about the product, and the company.

UltiPro is the primary UI that I use to access all my personal work information.

Jul 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: UltiPro is an easy to use Software that provides me with easy access to all work related information. The mobile application is great when I am on the go and need to get access to a quick piece of information. It allows me to view all my tax information as well as insurance information. It allows me to export W2 and W4 information when doing my taxes and does so in an easy way.

Cons: I would say the biggest Con for the software is the mobile app does have some missing features of that compared to the PC software. On the mobile app I am not able to access some features that normally I would be able to. Other than that I do not have many Cons for this software if anymore at all.

Overall: I am able to keep track of my personal work information in one convenient software and mobile app. It allows me to view my payment history, my PTO statuses and many other things. I like being able to view all this information in one easy to use software.

Vendor Response

by Ultimate Software on August 02, 2018

Hi Nathan, thank you for your feedback. We're thrilled to hear you are enjoying our Mobile App! I cannot wait to share your insights with the Mobile App team - they will be thrilled! If you don't mind, would you be willing to share your mobile experience on the Mobile App Store of your choice? Further, I did see you your request for more Mobile-specific features. I just wanted to let you know that Mobile App features are determined by an organization's HR department. It's possible there are features available that you may not have access to. If there are any specific features of interest, feel free to let your HR team know! Thanks for taking the time to leave us feedback. We value your insights and hope to continue providing you with a great experience. Have a wonderful day!

Want to Love, but it needs focus on system users functionality

Mar 29, 2015
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that we are able to customize and build the software package to our needs. The software has some amazing functionality that work well for our business. I like the vendor because the value of the company being "people first" shows in the way they care for their employees. I think that filters down to the customers.

Cons: I would like Ultimate to finish things that need to be corrected that are known system flaws before they move on to new technology. It would be comforting to know as the system administrator that the system processed right from beginning to end before all the other "cool" features come out. Also, I wish the project focus was for system users first and then the employee user. Example, they listened to customers when we asked for the ability to change labels. That is great and the employee users are happy about that. But then they stopped the project without thinking what the system user would need. It is simple when you think about it. Everything that goes into Ulti - we have to report on. So that label project should have included those label changes in BI. Now the reports and the system will not match. Can you imagine having your payroll staff turn over and then trying to run a report based on names you don't have in system because the staff before you used the label edit feature? Nightmare.

Recommendations to other buyers: Ask about skill level of staffing needed to run this software and also needed for implementation. The ability to customize is great, but someone has to be able to support it.

Wonderful, comprehensive system for all of your HR needs

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Ultipro has the type of versatility and customization features needed for small and large companies alike. It's highly customizable so that you can use it for all of your HRIS needs. What I like most about Ultipro is the integration across multiple facets. Your employees' files are stored electronically and the permissions you give the employees allow you to use the system to track and approve changes to position, title, pay, benefits and employees can change their address and names, all electronically.

Cons: Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.

Overall: Efficiency and tracking personnel changes

Vendor Response

by Ultimate Software on April 24, 2018

Hi there, thank you for your feedback. We're thrilled to hear you enjoy our unified HCM. I do see you have some concerns and just wanted to let you know I have shared them with the team to help us improve. If you have any additional insights you would like to provide, feel free to reach out to feedback@ultimatesoftware.com. I hope you have a wonderful day!

So much capability, so hard to navigate!

Jan 17, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Ultipro has a ton of options of what is available to you; I've seen it now in two different companies. In both scenarios, the capabilities of the software were not utilized to their fullest extent. It looks as if Ultipro can do far more than either used it for. The load times and menus for initially finding information are fast to navigate. Information on different pages is presented clear as well. PDFs and other files generated by the system load fast.

Cons: The presentation of the material, menus, hotlinks, etc. is unwieldy and jumbled. It is hard to sort through all of the pages past initial launch ones. Drop down menus, if you move your mouse off of them, disappear; in 2019 that doesn't make sense. The ease of use is definitely missing. As mentioned, too, I've seen it in two scenarios, one with a company of 2000+ and one with around 200 employees. All of the features are not used and yet you can still open up menus and pages that do not have relevant information; if thats the system, it needs to be fixed, if its the user/moderator of the business, they need to be encouraged to get rid of it from the systems administrator from Ultipro. Just not an easy and clean tool to use.

The Time Clock tool as an employee is very difficult to use, too; multiple pages/clicks to get to basic information is overkill. Even then, it has a very mid-range power user feel to it... if you don't know what you're doing you may break it!

Overall: Overall, if you are only looking for basic information as an employee its easy; find paychecks, find personal info, etc. As a long-term solution, unless you do a great job of training and modifying the tools and menus, its easy to get lost; both because of the interface is not clean and it has too many options.

10+ years of success

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We have been using Ultipro successfully in cloud for over 12 years. -We recently started using onboarding and conditional workflow approvals and have been able to go almost 100% paperless. -We have been able to leverage Employee Self Service(via SSO) and modules such Open Enrollment and Life Event to streamline employee benefit elections -Cognos Analytics, is an extremely powerful business intelligence reporting tool that allows us to schedule reports, burst information and set alerts -We were able to use Ultipro's auto-population feature to generate 1095's for ACA Compliance

Cons: -You have a dedicated support rep, but when needed the quality of the Rapid Response support channel can be hit or miss -As a client who has been Ultimate Software for many years, we had to customize a lot to achieve what we wanted, but as new releases come out many of these customs are no longer necessary. Unfortunately, unwinding some of these customs to replace with new core functionality can be a challenge

Ultipro is great for your jobs health benefits and work related topics

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to navigate when you're searching for some info on your health benefits, and looking for other higher up employees if you have issues you need to report such as conflicts with other employees. It list everyone above you without having to ask your manager for email addresses from say the person who handles HR issues.

Cons: Nothing I have always found it easy to navigate and if you can't figure something out say for instance logging into some of our companies intranet websites for training and other purposes it has a step by step solution for anything you can think of company related.

Overall: My experience with UltiPro has always been great for the 4 1/2 years I've been with PSAV (Presentation Services Audio Visual). The old way we used to ask off for days from work was writing it on paper and then submitting to your Director of Operations. Now you just log in to UltiPro and go to scheduling, and then click on time off request and submit. It is so much easier than how we had to do it 4 years ago before they introduced UltiPro to our intranet websites.

Ultipro provides consistent, easy to use HR services

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's nice to be able to view an employee's information via a report. I recognize that you won't be able to gather all the info but having a consolidated PDF generated makes some of my duties a bit easier to begin with.

I also really like the modules that accompanies UltiPro. We've used the main modules such as Payroll and Attendance, but it's nice to have things like Recruitment and Workforce Analytics as well.

As an aside, I think that UltiPro has pretty strong online customer support. I've almost always found a resolution within a business day or so.

Cons: It can seem a bit... redundant at time. I feel like some features that I have to go through should have already been expressed to another person, and I shouldn't have to input them again. For example, the time-sheet feature feels like it can be incorporated to add minute schedule changes and unexpected TO off a bit better. Also, some of my team says it's a bit tricky for them to find pay-stubs or that it might be delayed in showing up, but I've personally never had that happen.

Overall: I've been on both the end user and HR setup sides of UltiPro, so I have multiple opinions on it. For the most part, I can see how HR and management likes it. UltiPro cuts down on a lot of manual lookup and integrates many tools and features into one package. And if you're an employee who really only uses it for time&attendance, then it's not really a big change. For the most part, I like using UltiPro and it's a solid HR MS that helps me manage my team in a more concise manner.

Ultimate Software has allowed us to leverage their technology to enhance and improve our internal HR/PR functions to not only handle the day to day, but also be strategic in what we do for our internal and external clients.

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Ultimate has been a good business partner. They listen to our feedback and truly partner with us in our business initiatives; even if the answer is no they work with us to find other alternatives to help us achieve our business goal.

Pros: We most like the Business Intelligence reporting and ease of navigation throughout the product. We like the ability to configure fields and screens to meet our specific needs. We are very pleased with the ability to have a paperless onboarding experience for our new hires and also configure the onboarding process to meet our business needs. We also appreciate the ability to provide feedback on product enhancements and see that Ultimate listens and responds to that feedback.

Cons: We would like the enhancements requested to come a little quicker to market, but understand some of these enhancements do take time. We would like to see a more consistent response time in Customer Service.

UltiPro HRMS

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The delivered product has loads of functionality that is immediately ready to use. The portal is very easy for employees to navigate and very little training is needed to get started. Ultimate Software also provides all of their training free of charge with the subscription, this is a huge help in developing your support team and super users. Ultimate takes customer feedback seriously & puts significant releases in place twice a year. There are normally around 100 user suggestions implemented each year in the releases.

Cons: The Benefits module is not very robust and electronic open enrollment works well, but the confirmation statements are very clunky. Also while the support from every Ultimate team is always very friendly, they can be very slow and it is not uncommon for you to have to escalate requests in order to get programmers to respond to emails.

We have been using Ultipro software for our HRIS System serving 1,000 employees

Nov 14, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the various functions that Ultipro is capable of. From payroll, Time clock and time off control, keeping a database of employees positions, salaries, name, address, email address, PTO and Personal Day bank and actual time clock. There is an applicant tracking system but we don't use it at this point.

Cons: There is a lack of support from the Ultimate software team. Any requests for service take an inordinate length of time. (months). The service is then not done correctly. We had file feeds giving our 3rd party providers wrong dates of employment, number of hours worked incorrectly. So we had to manually update this provider with the correct information. This delayed our employees getting approved for Family Medical Leave Act and Short Term Disability. When contactly Ultimate, they were not accommodating in getting the file feeds corrected, even though it was their fault. The initial launch of Ultipro was rough as well. Wrong data and mistakes in the files with Ultimate Software Team unaccommodating.

Overall: Access to all employees HR files

UltiPro is a pretty easy software to use

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: As a user - The categories are pretty easy to find - and labeled well so that you know what you're going to find under each category. You can add Favorites - so places that you go frequently, so that you don't have to drill into the categories to get to them. I'm also an administrator of certain data - so being able to take care of things for other staff is also easy and manageable as well. You can even get notifications that what you do is taken care of as a user and as an administrator.

Cons: There is one limitation to the product that I notice and deal with - it is for me the limitation of field length (amount of characters per field). You have to be creative when you're setting up items in dropdown lists for staff to be able to choose from and still be able to push across what they're choosing.

Capterra loader

I love the UltiPro experience.

Jul 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The UltiPro user interface is intuitive,easily customizable ,easy to navigate and i have been impressed with how UltiPro has continuously improved over the years ,with new features being added regularly. UltiPro has been superb for my team as a tool for time keeping.

Cognos analytic is a stand out tool on UltiPro , and simplifies the process of reporting on our payroll. I like the standardized report ,and the freedom to edit the names and modify them to fit our business need is priceless.

Cons: Ultipro's workflows are very limited . I will like the user interface remodeled in a way that we are able to view the "compensation-history" from one page , for every staff in the organization.

Vendor Response

by Ultimate Software on July 26, 2018

Hi Yeni, thank you so much for the kind words. We're thrilled to hear you enjoy our business analytics features. Have a great day!

Ultimate implementation experience

Mar 09, 2016
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: There are so many modules to Ultimate that we haven't even had the opportunity or time to fully implement yet! We keep hearing about something we haven't learned about yet and are excited to ask questions and find out where we can put that module in our roll out schedule!

Cons: I was excited (and very relieved) to hear about the structure changes that recently occurred within the Ultimate staff. When we have a problem, we don't necessarily have time to wait for our request to be "kicked up" to second tier or third tier. Especially when we're "in the weeds" processing a payroll. Putting thru a case doesn't necessarily mean we're going to hear from someone soon enough to get our payroll run completed on time. Having a "no tier" system is a much better way to handle these issues.

Recommendations to other buyers: My biggest recommendation is to be ready to be overwhelmed with all the available modules Ultimate has in their suite. Also - be fully cognizant this is a system YOU will be setting up ... in it's entirety ... and you will need to have staff members knowledgeable on the various components you wish to implement. EX: If you have a very complex taxation situation (multi-tax employees), you will want to have a tax specialist on your team. A good third party company to help you implement AND continue on in a consulting environment would be the next best thing.

Simple and Easy

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The visual layout of Ultipro makes managing time, payments, and benefits simple and easy to understand. The layout menu that shows all your options is an additional reminder to pay attention to important dates and to keep track of hours logged. I receive emails from Ultipro about managing time and paydates which I find extremely useful. Complicated documents are easy to pull up - I never feel like I'm forgetting to do something important with Ultipro.

Cons: Although Ultipro provides many options for managing time, pay, and career goals, it's hard to work outside the guidelines put down for it. This has only come up a few times, when I've wanted to request unpaid time off but the layout only suggests that I can take paid time off. However, Ultipro provides so many options that this is not a common problem.

Overall: Ultipro has worked very well with managing time from both desktop and mobile devices and provides many options to work with. It is a good fit for someone who does not want to spend too much time setting up a time/payment program and would like a lot of options already loaded. Using Ultipro has made time and pay management easy and understandable for me.

I am very happy with UltiPro and all that it has to offer, including the robust reporting tool, Business Intelligence.

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: The support staff at Ultimate Software are very friendly, great to work with and knowledgeable about the product.

Pros: I like the updates to the program because it enhances the work that we do. One of the more recent updates was the Smart Tax Search. It is a feature that returns tax codes when an employee enters their address. Really cool feature for payroll! I also like the reporting tool, Business Intelligence. Reporting is one of the key functions of my role and we use the reports for upper management as well as to process payroll.

Cons: We switched to UltiPro from ADP in 2010 and it was difficult to make that transition. I believe that Ultimate Software could have provided detailed written instructions as well as live personnel to assist with the switch. It may be different now.

Ultipro meets all our needs.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Ultipro meets all our needs and then some. The customer service we experience from this company cannot be compared. Our CSR is an amazing person and if she cannot fix something, she finds someone who can. Timely. With a great attitude. I have never found that kind of support with any other company I worked with. If a payroll problem crops up, they have a dedicated line for that, realizing payroll is very deadline driven.

Pros: Ease of use, tons of virtual training available, top notch customer service, customization available. Ease of use for employees. Import and Export integration. Reports readily available both in Ultipro Web and Cognos. Report writing ability available. Dashboards available. SSO configurable. Integrated Tax Setup.

Cons: We are a large enterprise, some of the modules are for smaller customers. Tax recon can be a bit cumbersome, but manageable.

UltiPro, the Ultimate solution!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall UltiPro is a superb product that has many different modules to meet the demands of growing companies. From payroll, time and attendance, and benefit administration, UltiPro can help lead the way to drive efficiency and promote a better experience for administrators and employees.

Pros: The ease of which one can use UltiPro is second to none! The user experience is easy to navigate and they are constantly adding new features. The extensive modules that are available under the Human Capital Management umbrella like benefits, applicant tracking, time and attendance, compensation management, and more! Excellent customer service 24/7.

Cons: The mobile app integration and functionality needs some work, mainly with push notifications. The ability to make global or batch changes on groups of employees is very difficult, if not impossible. It can be difficult to understand the reporting features, you must build your own as the provided template reports just don't cut it.

Why we choose UltiPro

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The UltiPro product that Ultimate Software has provided us is great. Our HR department is able to provide numerous departments real-time and historic reports in minutes. We can schedule reports as well so that everyone has what they need every moment of the day. The product has grown with us as we have grown as a Firm.

Pros: Reporting; All in one solution including Payroll, Performance Management, Recruiting, Onboarding, Benefits; UltiPro listens to customers for changes to the software and puts it into its quarterly updates; cloud based; Customer service availability and response; mobile application; ease of use for administrators and end users; training is free.

Cons: There is nothing that I can really think of at this time. UltiPro has so many positive attributes and there just not any negative.

Effectiveness of Ultipro

Mar 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, Ultipro is a pretty solid software and it is an extremely vital tool that adds great value to companies looking for payroll and other Human resources solutions.

Pros: Ultipro does a great job to not only provide solutions for a company's payroll but is an extremely helpful and intuitive tool for managing employee benefits and showing pay history, PTO balances, tax forms all in one place.

Cons: One of the downsides of Ultipro is that it sometimes the way it is configured in such that the information it is providing is not real time and is contingent on when the time sheets are actually posted to the accounting system. An employee does not have the ability to check real time pay history or tax information unless that period is completely processed.

Decent product but not overly impressed

Oct 10, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We didn't have an HRIS system at all and had over 1,000 employees. Getting a system is better than nothing. We are paperless in the onboarding of new employees which has saved me a lot of tracking down of I9s like we used to have to do. The onboarding has been a great asset for new hires - they can complete all policy forms before starting as well as complete direct deposit, I9, W4 info. That has been very beneficial and new hires say that impressed them!

Cons: There are a lot of times where E-Verify doesn't work with UltiPro so I have to remember to go back when it is working to process a new hire in E-Verify. I have a hard time finding specific information in Core when looking for it. It just seems like the info can be hard to find. There are also a lot of steps to save info. You have to make sure to hit save over and over for the change to take place

Paperless system

Nov 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: We converted to this system in January 2016 and were 100% paper. Two years later and we are almost 100% paperless. This system has a number of resources that allow you to structure your organization.

Cons: The overall conversion process was confusing because we were coming into a system that was already setup. The integration team assumed that we knew everything about the system and several functions were setup incorrectly. However, after they were found it was fairly simple to fix.

Overall: UltiPro has completely changed to the way we as a company perform. Everything is more streamlined and allows us to track the progress electronically versus attempting to reach out via phone. The system has allowed us a company to move forward with a paperless movement.

Better than most HCMs

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have found the customer service to be very good. I appreciate that I can activate a case online, describing my need/issue in detail, so that when a customer service rep responds to the case, they have the background needed to research and call with an answer versus tons of questions. I find the response time to be good, typically same day or next day response.

Pros: Thorough, integrated, and fairly easy to use system with a very powerful reporting tool. System is very powerful and Ultimate offers online learning opportunities but it still takes a time commitment to learn the system.

Cons: This is a payroll system first, HCM second so the focus is on employees paid through payroll. No ability to track positions (vacancies) unless you are actively recruiting. The online learning modules are easy but not quite as thorough as needed to connect the dots between modules so it's a good thing they have good customer service.

User Friendly

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. I find Ultipro to be very user friendly for both admins and our employees. 2. The ability to import one time earnings into the payroll gateway saves a ton of time. 3. By having Ulitpro file our taxes for us, we are able to save time. 4. Their customer service is amazing. When something is urgent, I get it resolved within an hour, at most.

Cons: 1. I feel Ultimate time management feels not quite as user friendly as core. i'm excited to see the changes for the release in 2019. 2. FMLA tracking doens't exist which causes us to use an external application to track. At Connections they just came out with a fix for this, so I"m xcited for that.e

If you are considering transitioning to UltiPro, be extremely cautious.

Dec 10, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

Pros: Please ignore the "Pros" and "Cons" headers. This review was written as a whole. My company transferred from PayChex to UltiPro in mid-2018. To be fair to UltiPro, the undersigned was not present for any kind of sales pitch, and is not familiar with any of the promises that were made by the UltiPro reps to our company executives. The decision to make the transition was executed without the knowledge or input of the undersigned, who handles approximately 220 employees in a fast-paced, 24-hours-a-day, 7-days-a-week, high-turnover retail operation. Most of our employees are hourly entry-level retail staff. The transition was extremely painful, and we received very poor support from the UltiPro transition team, all the while trying to run the regular, already-demanding day-to-day business of our 24/7 organization. Their "support" consisted of providing us with a number of empty spreadsheets, and expecting us to extract an excruciating amount of employee data from PayChex and enter it into their spreadsheet in their alien format. Again, the undersigned was not present for any sales pitch. I would strongly advise any company considering a transition of this kind to insist that UltiPro shoulder the burden of the transition i.e. give them full and complete access to any information retained by your previous payroll/HR provider, and insist that they and their team transfer the data. Confidentiality of information, while always a concern, should not be an issue - UltiPro is going to have the same information retained by your current payroll provider regardless of who transfers the data. Even in a perfect world, where UltiPro shouldered the burden as described above, some additional work is bound to fall upon your shoulders. In my case, a perfect example was the implementation of a more automated paid-time-off (PTO) accrual system and accompanying PTO request/tracking system. Our company had always done this manually, meaning that the undersigned would have to calculate each qualifying employee's vacation and/or sick leave time and submit it to UltiPro. Calculation and submission of this information to UltiPro through their spreadsheet was a considerable but gladly-accepted chore, given the expected benefit of an automated PTO system. A spreadsheet was completed and submitted to UltiPro for implementation into their system. Several months later, while preparing to go "live", UltiPro informed the undersigned that they would need updated PTO totals. I always love to spend hour upon hour repeating tedious, mind-numbing work. But we're not done yet: After going live & receiving numerous calls from frustrated employees complaining that they were receiving errors whenever they attempted to request vacation time, the undersigned discovered that most of the PTO balances submitted to the UltiPro transition team in the spreadsheets had not accurately transferred into the UltiPro "TIME" module. Almost all of my employees had a balance of zero. The UltiPro transition team's assurance that they would manually compare the spreadsheet with the balances and make the appropriate corrections went unfulfilled, whether due to technical or human error, and one of the undersigned's co-workers was tasked with checking each of the balances one-by-one.

Cons: Another major disappointment with UltiPro is the number of different modules. There is the UltiPro CORE module. There is the UltiPro TIME module. There is the UltiPro TIME OFF AND ALLOWANCE module. There is the UltiPro BUSINESS INTELLIGENCE Module. There is the UltiPro CUSTOMER SUCCESS PORTAL, which not only requires a separate login and password, but UltiPro recommends you use the Internet Explorer browser when utilizing it, while recommending the Google Chrome browser for the others. The separate modules leave plenty to be desired in the transfer of information between them i.e. a change to any one piece of employee data may be require multiple entries - one for each module. Multiple modules also mean multiple different departments you may need to contact if you have an urgent issue you need resolved. If you are hoping (as I was) that UltiPro would mean only one phone number or one representative that could handle any of your customer service issues, forget it. Another major disappointment: with the transition from PayChex to UltiPro, we went from having a payroll processing deadline of 4pm for next-day delivery to a payroll processing deadline of 12pm for second-day delivery of hard-copy paychecks. To be fair, every time the undersigned has failed to meet this infeasible deadline (to wit: every single payroll), UltiPro has been able to get the checks to us on the 2nd day following completion. But if a holiday falls between completion of your payroll and your company payday, your employees will not see their hard-copy paychecks until the 3rd day following completion. Another: their inability to customize the interface for our company's needs vs. the needs of all their other clients. Example: while entering newly-hired employee data into their system, there are (as would be reasonably expected) a multitude of data fields to complete: i.e. name, SSN, address, hourly rate, etc. etc. One of the necessary fields UltiPro requires for every employee is TIME ZONE. Our company only operates in the U.S. central time zone. Can the system be set up so that this field automatically defaults to U.S. Central Standard Time? Nope. Why not? Because other UltiPro clients operate in other time zones, or in multiple time zones. Repeat this "because our other clients" answer for a substantial number of other required data fields. It's simply more chances for things to be entered incorrectly; more invitations for other complications and issues. Another: as issues, difficulties or complications arise, UltiPro expects you reduce the problem you are having to writing for entry into their separate CUSTOMER SUCCESS PORTAL, where you receive a claim number, and hopefully a response of some kind within 24 hours. Describing an issue in writing is often challenging & time-consuming, depending upon the complexity of the issue, even for someone with exceptional writing skills. If you're lucky, your problem might have an easy solution. If not, you might engage in a friendly little game of phone tag over the course of the next few days. I'm sure UltiPro loves this complaint system, as it most likely serves to discourage complaints or service requests from being made at all. To be fair, there is an UltiPro Rapid Response phone number, but they ask that you use this line only for urgent matters affecting a payroll with a payday within 72 hours of your call. I have yet to experience the standard end-of-year duties and chores with our new UltiPro system. I'm sure it will be an absolute delight, all things considered. I'm afraid. Very afraid. Please keep me in your thoughts and prayers, and if you are considering making this transition, BE EXTREMELY CAREFUL.

Vendor Response

by Ultimate Software on December 18, 2018

Hi Brian,

Thank you for taking the time to leave us with feedback. We¿re really sorry to hear about your experience with us. It seems like there are many things to address, and I would love to assist in improving your experience. If you're interested in working with me on this, please email me at feedback@ultimatesoftware.com. I hope you have a wonderful day and look forward to hearing from you soon.

Sincerely,
Micole Garatti, Ultimate Software

User friendly and easy on the admins

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UltiPro has helped our company transition from a mainframe and many paper processes seamlessly. We can now offer employee self service (and transparency), quick report building and generating, process improvement for performance management, a candidate friendly experience and endless possibilities for enabling future functionality (mobile, LMS, etc).

Cons: We are not crazy about the salary planning feature. It is a little clunky for our organization and we wish it was as easy as it is to distribute reviews. This can certainly be improved upon and Ultimate Software listens to their customers, so I think it will be in the future.

Great company and great product.

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UltiPro is very user friendly. The implementation process is very thorough and the specialists make sure you know how to do what you need to do before they let you go on your own. There are always tutorials and trainings to take if things are unclear or if you forget how to do something. They are very supportive. There are many modules/packages to fit every company's needs. The staff are great and it goes all the way up to upper management/CEO.

Cons: It can get very pricey but they work with you to fill your needs the best they can. Certain things that might sound simple may be a custom, which does cost extra.

I really loved this HRIS system. It was innovative and kind of a one stop shop.

Mar 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I loved being able to keep payroll and other human resource information in the same system. I also loved being able to post jobs and gather applications from this resource.

Cons: The worst part about this system was the changeover and start up. The customer service was not great and it seemed like the turnover for that company during our transition was really high and a lot of communication was lost.

Overall: I loved the experience of launching a different HRIS system and I really appreciated having so much information all in one system.

Vendor Response

by Ultimate Software on April 23, 2018

Hi Angie, thank you for your feedback! We're happy to hear you are enjoying our unified HRIS! I'm sorry to hear that implementation was tedious. We actually have been working on a new process to help improve this for new customers. Anyway, I just wanted to let you know that I have shared your comments with the team to help us improve. I hope you have a wonderful day!

Great for managing HR/Accounting Info

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I used Ultipro at my most recent job and I loved having quick online access to my pay stubs, benefits, etc. I was able to enroll in benefits very easily and I received my W-2 much faster by opting in for an electronic document. Having this platform even helped me during a busy time in my life where I had to find a new apartment and purchase a car within the same week (job moved). Having proof of income on hand at all times is one of the best benefits of having Ultipro. I can get whatever I need without adding anything to HR or Accounting's workload.

Cons: The worst part about having Ultipro had shown itself around review time. The platform was absolutely not intuitive and the entire company had a hard time submitting reviews. The way the questions were worded was so odd and the instructions were so vague and unclear. We eventually had to move the due date for reviews and give all of the managers an additional 30 days to complete reviews because no one knew what to do. It was ridiculous.

Vendor Response

by Ultimate Software on August 08, 2018

Hi Brittney, thank you for your feedback. We value your insights and appreciate you taking the time to share your experience. Have a wonderful day!

Capterra loader

Best payroll solution

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Cons: Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

Overall: It help us speed the payroll process by 45% more fast.

UltiPro Employee Benefit and Payroll Management Software

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use UltiPro for our payroll and benefits administration. As an employee, I've found this software to be user-friendly and easy to navigate. The web-based portal provides step by step instructions for me to update my benefits and payroll deductions and also provides detailed guidance for annual benefit elections. I also really appreciate that I can go into my Ultipro account and manually update my direct deposit instructions if there's ever a time when I want to split part of my paycheck between multiple financial institutions. Within Ultipro I can select either a fixed dollar amount or even a percentage of my paycheck to be split between accounts.

Cons: As with any payroll software, there are some limitations. I have found that Ultipro does not process payroll information quite as quickly as I would like, specifically, they issue the end of year W-2 data much later than other payroll systems that I have used.

Review of Ultimate

Mar 26, 2015
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Intuitive look and feel for Core and some of the other modules. I don't think UTM's layout / screens are intuitive to the end-user, Requesting PTO, etc.

Cons: UTM - as mentioned above. Performance Management in terms of when employees transfer from one manager to another during the process. Webinars/documentation in the learning center sometimes don't tell you everything you need to know. We have learned the hard way many times. Maybe have a "Tips"/ "Things to consider" or Keep in Mind" documents. I find that I create my own UltiPro functionality document containing this information because it wasn't mentioned in any webinar or documentation. And, again, it's because I/managers/employees learned the hard way. We would much rather be prepared before we roll out a process or module rather than always reacting to it after the fact.

Recommendations to other buyers: Continue to ask the questions that don't get discussed in the webinars. Like, what are the best practices, how are other companies solving these issues, what is the impact of....., what limitations are there, what can I expect if...., what else do I need to know?

Tons of Resources

Dec 20, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: There is a million things you can do on Ulti Pro. There are plenty of canned reports that I find useful as well as the ability to create your own reports based on your specific company needs. Customer service is excellent.

Cons: At times, it can be difficult to navigate through. There is so much information and tools that it can be hard to sort through. I will say although the customer service is great, the ulti pro university training page is hard to know what you want to sign up for and when. There are tours or actually online courses you can take but it is not very clear what you are signing up for.

Easiest HR system EVER

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to add many different HR items on 1 site.

Cons: Sometimes the software runs a little slow but it usually doesn't last long.

Overall: I can't say enough good things about Ultipro. This system is by far the easiest HR system I have ever used. As an end user - I find it EXTREMELY helpful to have the ability to log into 1 site for all my HR related needs. From obtaining yearly W-2s, viewing weekly pay stubs., or updating direct deposit or benefit options is user friendly and not much training required at all.

Recommendations to other buyers: I would keep doing what they are doing! Great product thanks!

Vendor Response

by Ultimate Software on April 27, 2017

Hi Jaqui, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day!

Thank you,

Micole Kaye, Ultimate Software

Company that CARES about its users!

May 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that UltiPro asks for and implements features that its users ask for. They are constantly finding ways to improve the system and make it more relevant and user-friendly. Most HRIS/Payroll systems don't ask for feedback and even more rare is when they actually implement it. Our company had 3 suggestions implemented within the first year of being with them. I love UltiPro and have been a customer for over 7 years with multiple companies.

Cons: No system is perfect, but for the price and the caring that they provide it more than outweighs the minor irritations that all systems have.

Easy to use, great customer support. Company is always looking at ways to improve and update.

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All of your HRIS info in one spot. Easy to locate and add documentation. Graphs, reports and so much more. In the process of implementing onboarding to make the experience easier for new hires.

Cons: Would like to use other features and programs. The cost is a little high. Have not been able to get upper management onboard yet. Will keep trying.

Overall: Being able to put all of our employee information into one system is fantastic. We are able to run reports, input training as well as confidential paperwork. Paperless is so much easier than keeping track or loosing the info. The programmer's are always looking at ways to improve the system and add more features.

UltiPro Review

Feb 17, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I think this product has a lot of bells and whistles. Like most software products, we are not utilizing all the great features. Sometimes it is frustrating to get a correct answer when calling in for specific questions. I like the product - I think it is easy to use.

Pros: That its one stop shopping - may features that interact

Cons: That sometimes the added modules do not work seamlessly with the Core product. That everything has to go through a 'case' when simple questions can be answered quickly.

Recommendations to other buyers: Make sure you define your needs and set up a plan to implement new functions in stages. Make sure you get your structure defined from the beginning and think of future growth and needs and what you will need for reporting.

Best HR solution I have used

Apr 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: elegant design; tasks are easy to complete and due to minimal unnecessary steps. Customer service to this point has been impeccable, especially for such a big player in the space

Cons: same complaint I have with all solutions of this kind: too many unnecessary steps. Ultipro (like all others) could be simplified and streamlined.

Overall: Having used several competitors in this space, Ultipro provided a clear advantage in terms of simplicity, functionality & overall value. I (hopefully) will never have to use another.

Recommendations to other buyers: Nothing that does not apply to other HR solutions: continue to streamline. Other than that, keep doing what you are doing (and don't raise your prices)

Vendor Response

by Ultimate Software on April 27, 2017

Hi Travis, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. We appreciate the kind words you shared. Have a great day!

Thank you,

Micole Kaye, Ultimate Software

Capterra loader

Gets the job done

Jan 25, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it's easy to use and I can favorite certain items to keep on my dashboard for easy clicking.

Cons: Submitting Paid Time Off requests was a nightmare. It often times messed up what I was trying to do, and it almost always gave some sort of error.

Overall: I used it every day for four years and I got used to it. Despite how used to it I was, it still gave me issues with small things like PTO requests. That being said, they also made some helpful updates that made life easier. Before the updates, it would allow me to clock on or off twice by mistake, but after the updates it gave a warning saying "you've already clocked on" if you tried to clock on again. Nifty.

Sold to be great, but in the end it's not as functional as ADP

Dec 18, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: A lot of features you will be sold and shown at a demo will make you think it's amazing, but in the end they will UltiMately not work as they take a lot of maintenance and training to utilize...meaning they won't be used or liked. Basic reports are missing, and the number of errors are terrible. Changing a person's title and who they report to failed all the time. My own title did not change in 2 years in UltiPro even after I had 2 promotions. Why? UltiPro couldn't get it to. My employee had a vacation request from 2013 that UltiPro could not delete....the biggest problem with that is he didn't work there in 2013 and UltiPro wasn't installed till 2014. That request is still on his account after multiple support tickets.

Pros: The interface is clean and friendly looking, menus look intuitive, but once you think you are where you need to be, you have to go to a different menu to actually access what you need. Easy to approve request and approve vacation from employees. Approving time was simple as well.

Cons: The inability to see how much vacation someone has used or at any given point is horrible - when my employees asked me, i would goto payroll, who then sent a message to UltiPro, who would eventually send something that wasn't useful. As I stated above - the menus would make you think you were going in the right direction - but then you would find out you actually needed to go somewhere else. There is no basic help functionality built into the software - it all needs to be developed internally. Customer support is slow, and never really resolved anything...

I use this to manage my time card, W2, pay history for my benefits

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the easy to use menu option, the punch in time card is easy to access. Although we use a different software for my benefits, I can still access the link through this software application. It is very clean and easy to read, visually appealing. It also has a "most recently used" drop down menu which is very nice because I usually just use about 3 different tabs within that menu daily and then the rest of the tabs I use maybe once a month.

Cons: The accruals section is a bit confusing to navigate as a user. The customer service works on a case system which is usually always a slow response time.

Overall: Benefits is that it allows us to become an electronic and we can focus on improving and streamlining processes into the system for tracking/reporting.

Well Worth the Investment

Sep 15, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the product is extremely adaptable to the many changes HR often has to make in order to comply with laws and regulations. Our vendor keeps up-to-date with the changes and is proactive in adapting the software to accommodate the changes.

Cons: Sometimes the cost factor for entering data is a bit pricy for our organization. I least like that some of the data (that we chose to enter ourselves) can be tedious to enter (e.g., college information). However, I am sure if we wanted to pay the cost, we could have the vendor enter the data.

Recommendations to other buyers: I recommend that when others are evaluating software, it is very important to find out how adaptable the software is to changing laws and regulations. I know that when the regulations for healthcare was instituted, I knew many organizations that were trying to adjust their HRIS software and found it difficult. Most ended up purchasing new software. Whereas, with Ultipro, they were so proactive in updating their software to comply with the regulations, that when the time came for our organization to comply, all I had to do was "push a button". I had no stress!!!

UltiPro meets the needs of today's employers

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: UltiPro is a single source cloud-based software that meets all of our needs. In addition to significantly reducing the paper trail on HR, Payroll and Benefit functions, the business intelligence reporting capabilities provides unlimited access to data stored in UltiPro. The software is user friendly for both administrators and employees. Our employees appreciate having quick access to their payroll records, W-2s, benefit elections and personnel data via the web and the personal UltiPro app.

Pros: Features we like best about this software are: fully integrated system to include HR, Payroll, Benefits, ACA reporting, PTO tracking, Performance Management & Goal Tracking, Business Intelligence reporting system

Cons: We're a small company so the use of vendor feeds to manage our benefit enrollments and changes were not helpful to us.

Review of Ultipro- GREAT!

Apr 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to see your timesheet and paystub in one program. I love being able to go into your timesheet and adjust your hours in the event you forgot to clock in.

Cons: I wish there was a way to see all the PTO requests for my team members. Often times, if I knew that my team members already have a certain day off or have put in requests for a certain week I would know to look for alternate days off.

Overall: This makes tracking my PTO and work hours so easy! I don't have to try and track my hours on a spreadsheet...I can see all of my previous timesheets and current weeks hours in Ultipro.

Ultipro

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I really like the product and wish I had more time to learn and test the system. I am the only person on my team, from conversion left with the organization. That creates it's own challenges as I am the primary payroll processer and report writer.

Pros: I really like the system. It has been a great move for us. I like all the functionality that we have with this product

Cons: I don't like that we have to pay for some add on features per user. I understand that this is a software company but sometimes the development is really cool and would be a great add on, but organizationally we are not able to pay for this feature.

5 year customer

Apr 10, 2015
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Has provided time savings related to payroll; good to have all data in one place - benefits, HR, payroll; we have both US and Canadian employees and were looking for a software that would provide services for both and UltiPro has served us well in this regard. Appreciate the high level of security standards. Account Manager is responsive. I've sent staff to Connections and have heard very positive reports.

Cons: e-Recruit has been problematic for us and though a new platform is being released this year it was slow to come. It's also been very frustrating when we've wanted any modifications that these were always "customs" and we were charged an hourly rate to make these modifications. We also experienced delays in receiving these "custom" fixes, at times the work being scheduled months down the road. This aspect was far from clear when we entered into the contract.

Recommendations to other buyers: Ask to speak with companies/organizations similar to yourself and ask specific questions about what has worked well or not so well.