Ultimate Software

UltiPro

4 / 5 403 reviews

Who Uses This Software?

We market our UltiPro solution primarily to companies with more than 100 employees across all industries.


Average Ratings

403 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ultimate Software
  • www.ultimatesoftware.com/
  • Founded 1990
  • United States

About UltiPro

Ultimate Softwares UltiPro cloud solution is designed to improve the employee experience. With UltiPro, organizations can deliver convenient recruiting and onboarding; process payroll with speed and accuracy; facilitate ongoing employee learning and development; leverage advanced surveys and sentiment analysis; and drive smarter, people-focused results with powerful business intelligence and reporting.


UltiPro Features

  • Appointment Management
  • Automated Scheduling
  • Calendar Management
  • Employee Database
  • Group Scheduling
  • Shift Scheduling
  • Time Tracking
  • Vacation / Leave Tracking
  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management

Vendor has not completed this information.

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • 360 Degree Feedback
  • Ad Hoc Reviews
  • Appraisal History Tracking
  • Cascading Goals
  • Compensation Management
  • Competency Tracking
  • Custom Rating Scales
  • Custom Review Forms
  • Goal Setting / Tracking
  • Individual Development Plans
  • Peer Appraisals
  • Review Cycle Tracking
  • Review Form Templates
  • Self Service Portal
  • Self-Appraisals
  • Weighted Performance Measures
  • Assessments
  • Background Screening
  • Billing & Invoicing
  • Candidate Management
  • Collaboration Tools
  • Commission & Payroll Management
  • CRM
  • Internal HR
  • Interview Management
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal

Vendor has not completed this information.

  • Career Development Planning
  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting / Tracking
  • Job Description Management
  • Onboarding
  • Performance Appraisal
  • Recruiting Management
  • Succession Planning
  • Training Management

Vendor has not completed this information.

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

UltiPro Reviews Recently Reviewed!

Easy to use, but could be better

Nov 16, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ultipro is user friendly. There are several tutorials inside the program if you need a refresher on how to use. I mostly use for time off and vacation but it inside it stores all your employee and employer information, so you can easily access it.

Cons: There are several tutorials on how to use the product which is nice, however it could be much more user friendly. The layout seems odd and not always easy to do simple tasks.

Easy to use platform

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very simple set up on Ultipro. I liked that everything was in one place for each employee. Worked in sync with our time clock system - Dayforce. Ultipro made payroll a breeze.

Cons: I would have liked to see the option for employees to reset their own password. When I was using Ultipro, as the administrator, I had to constantly reset passwords for employees.

We have been using Ultipro software for our HRIS System serving 1,000 employees

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the various functions that Ultipro is capable of. From payroll, Time clock and time off control, keeping a database of employees positions, salaries, name, address, email address, PTO and Personal Day bank and actual time clock. There is an applicant tracking system but we don't use it at this point.

Cons: There is a lack of support from the Ultimate software team. Any requests for service take an inordinate length of time. (months). The service is then not done correctly. We had file feeds giving our 3rd party providers wrong dates of employment, number of hours worked incorrectly. So we had to manually update this provider with the correct information. This delayed our employees getting approved for Family Medical Leave Act and Short Term Disability. When contactly Ultimate, they were not accommodating in getting the file feeds corrected, even though it was their fault. The initial launch of Ultipro was rough as well. Wrong data and mistakes in the files with Ultimate Software Team unaccommodating.

Overall: Access to all employees HR files

UltiPro has a good user experience, and a good backbone to support those users

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: - Good interface, easy to use and navigate through
- Customizable to fit the organizational structure
- Feature rich

Cons: - Workflow features are either feature-light or non-existent
- While there are customization options, there are very few you can do yourself
- Difficult to tweak UI settings, what you see is what you'll get

Great experience

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best programs we use at work! The ability to keep track of payroll and have a place for all employees to view their forms is fantastic.

This was the most difficult system to access

Nov 08, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: This software has wonderful organization. It is just not user friendly. I was not in a position at the agency I used it to be able verbalize to the manufacturer my self the issue. This software could be amazing if the user issues can be resolved and made simplified.

Pros: Had great options once you were logged in and everything was quite easy to find. Including all old W2's, payroll and accumulated vacation hours and employee reviews.

Cons: Every time i tried to log into this product for myself or an employee there was an issue. It was up to staff to print their own check stubs, yet they could never access their own accounts. We spoke to HR weekly about this, and the issue was still not resolved when i left the company.

User friendly, integrated system

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: integration between platforms; user friendly/intuitive; invest back in customer development through workshops, etc. Good training.

Cons: Some limitations requiring expensive custom fixes. It is not cheap, but it is also a quality product

Overall: Many - ease of use, access to consolidated info.

Vendor Response

by Ultimate Software on November 09, 2017

Hi Lori, thank you for your feedback. We're thrilled to hear you are enjoying your experience with us. I just wanted to let you know I have shared your comments with the team to help us improve. I hope you have a great day!

Software that makes your job harder

Nov 07, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: ESS is always a pro; employees like to be able to access their pay statements and the system seemed sufficient for that.

Cons: The reporting capabilities of this software are archaic. Gathering employee personal or benefit information should be as easy as a couple of clicks but in Ultipro you have to go through BI and try to figure out how to build a report. The pre-built reports never had all of the information you needed and the fact that everything downloads in PDF is terrible.

Love it!

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: It has put the tools and information about our people and teams right into the hands of the staff. No longer is HR the source of all the information and forms. This has been a huge freeing process. We are adding complete payroll and timekeeping features soon.

Vendor Response

by Ultimate Software on October 18, 2017

Hi Matt, thank you for sharing your feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day!

Great mid market solution

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Web interface for this system cannot be beaten. It¿s made to be user friendly to both HR and employees.

Cons: The lack of a true mobile app until recently has been my biggest gripe. The capabilities in mobile need to be as good as web. Mobile first as they say

Decent product but not overly impressed

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We didn't have an HRIS system at all and had over 1,000 employees. Getting a system is better than nothing. We are paperless in the onboarding of new employees which has saved me a lot of tracking down of I9s like we used to have to do. The onboarding has been a great asset for new hires - they can complete all policy forms before starting as well as complete direct deposit, I9, W4 info. That has been very beneficial and new hires say that impressed them!

Cons: There are a lot of times where E-Verify doesn't work with UltiPro so I have to remember to go back when it is working to process a new hire in E-Verify. I have a hard time finding specific information in Core when looking for it. It just seems like the info can be hard to find. There are also a lot of steps to save info. You have to make sure to hit save over and over for the change to take place

UltiPro Payroll and HR System

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend UltiPro to anyone. I have processed payroll for more than 35 years and they are by far the easiest and best.

Pros: I have used UltiPro since 1997 and wouldnt use any other program to process payroll. This year we added the time and attendance piece and it has changed my work world. They do what they say and go above and beyond to make my job easier.

Cons: Sometimes I get lost in their fee structure - there are so many moving parts to keep track of. But well worth every penney.

Human Resources Director

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it is user friendly and how the product easily integrates with our benefits. I also love how easily the software helps me remain compliant with the ever changing HR laws.

Cons: I least like that we have not yet been able to integrate the system with our 401k vendor. We can provide everything regarding 401k with the system, however, we still have to create a file feed to send to our vendor.

Overall Great Software

Sep 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the fact once the candidate was offered employment, it automatically went into the on-boarding stage. Very clean automation set ups. I also like the fact that on-boarding is really simple. It's broken down as well into categories, you can break it up and have the candidate complete the first stage before an orientation, or do it all at the orientation. It's all electronic, made things very easy especially when it came to the employees signing documents.

Cons: As far as the on-boarding, at first the process was a difficult and long, but once I on-boarded 5 employees, I understood the process and it became a lot quicker.

Seems to work good for what our company uses it for. Easy to navigate.

Aug 24, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to navigate, gives me the info I need. I like being able to easy see all of my HR info and update it easily.

Cons: UI seems a bit clunky and dated. It's not fancy but it gets the job done. Sometimes it takes a bit of time to load but nothing extreme.

Vendor Response

by Ultimate Software on September 08, 2017

Hi Chad, thank you for providing us with feedback. Comments like yours help us improve, and I have shared yours with the team to help us do just that. Thank you!

A great tool for managing employee records

Aug 24, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to manager open enrollments and family status. Also seeing pay history is really easy. I also enjoy how simple it is to see current benefits.

Cons: The interface is a tad unintuitive, I had to remove a dependent and that was a very difficult process, as the UI makes it VERY hard to do it and I needed to get my admin to help with this.

Vendor Response

by Ultimate Software on September 08, 2017

Hi Kacey, thank you for your feedback. We're happy to hear you are enjoying your overall experience with us. Have a great day!

Time card and vacation requests user

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I am just a basic user of the system, but I find it very easy to use. I can log my weekly hours and vacation requests with very few mouse clicks. The system also reminds me to submit my timecard - very helpful. We also use it for our tax paperwork and it works seamlessly with most tax prep software.

Cons: When entering less than a whole day of vacation / sick time request you have to go to advanced options to change the number of hours. This is not intuitive.

Vendor Response

by Ultimate Software on October 18, 2017

Hi Amy, thank you for your feedback. We're thrilled you are enjoying your overall experience with us. Have a great day!

Ultipro

Aug 10, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Good solution for a large organization with ample IT and HR resources on tap

Pros: Overall the system is quite robust and able to perform all aspects of Human Resources and Payroll. The best way to benefit from the robust database is to have an in-house HRIS analyst that focus' his/her time on developing and building the system. Some modules are not user friendly nor intuitive.

Cons: Service requests are completed slowly. Fees add up quickly for service requests that require added programming. Sometimes wait over 6 weeks just to get a service/project person assigned. Variety of different groups within Ultimate focusing on different areas of the system and many times the groups don't speak or take the time to understand all sides - feels like getting the run around.

Well Rounded System

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I specifically work within the Recruiting and Onboarding modules. I feel the process is smooth from recruiting to onboarding making the hiring process much easier from an HR standpoint, but also for a new hire standpoint. For the most part I feel the system is easy to navigate through.

Cons: The lack of applicant tracking system. Would be nice if there were analytics related to the home/my company page so we know what employees are looking at and what may not be a popular link, etc.

UltiPro

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All encompassing HR Platform. Captures the entire employee experience from hire to onboard and performance, and finally to exit.

Cons: Not able to select components for implementation without the entire HC. IT support has been challenging in the past.

I use ultipro as it is what my company selected. Up to this point I haven't had any issues

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It work, I am able to view details about those that report to me and also review my pay stubs and other tax information.

Cons: A little unintuitive. The ui can be confusing and not super user friendly. It would be nice to be able to view/compare data across pay periods more easily.

Vendor Response

by Ultimate Software on September 08, 2017

Hi Brandon, thank you for providing us with feedback. We're happy to hear you are able to easily manage your employees with UltiPro. Have a great day!

Works well for what it does

Jul 11, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's fairly easy to request time off, view goals, and I really appreciate the single sign on feature.

Cons: The only feature I wish they had is an on-demand PTO forecast. Previous tools I've used offer this feature and it was really helpful.

Overall Okay System

Jun 28, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like being able to email the candidates and the ratings based on the positions. The additional question section is also very helpful.

Cons: It is so easy to click something that you think is one things and be taken to an entirely different page. It's irritating.

Functionality very limited with payroll w/ regards to vacation accrual, PTO adj after the fact etc.

Jun 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Mutitude of functions. Probably great for companies that are very large, our company however is quite small, so many of the bells and whistles are lost on us. Our parent company uses it, therefore we have to use it.

Cons: We do not use the accrual system the way ULTIPRO has it set up. Therefore I need to track vacation and sick time separately to keep track of balances.

Vendor Response

by Ultimate Software on September 08, 2017

Hi Jodi, thank you for providing us with feedback. Comments like yours help us improve and I have shared yours with the team to do just that. Have a great day!

Service is limited. Product is glitchy. Don't believe the sales pitch.

Jun 09, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The product as pitched appears to solve all of our problems. Once you get to a senior level of management you can get support, but it is an arduous climb. Really, there are no pros.

Cons: Service is slow to respond, is often confused, and does not typically have the knowledge necessary to help solve our problems. After three years, my internal staff is far more expert on this product than UltiPro's employees. System issues pop up and half of the staff doesn't even know about them. We were sold a fully integrated cradle-to-grave product, but the modules don't interact and anything outside of payroll has very limited support.

very intuitive Timesheet application

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy application to navigate through, time sheet as well as time off info very accurate and up to date

Cons: Nothing bad to say about the application, could use some additional links to company sponsored websites.

Vendor Response

by Ultimate Software on September 08, 2017

Hi Tom, thank you for providing us with feedback. We're thrilled to hear you are enjoying your overall experience with us. Have a great day.

great features

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: UltiPro is great at reporting, Payroll, and being a "one stop shop". They can work with almost any need and customize a fit for you.

Cons: They can be inflexible with some needs and they church through staff pretty quickly so the knowledge base isn't always there with newer staff.

Use this software regularly as an HR professional

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has all the features we need, including recruiting, onboarding, and payroll. It made my job easier and the tools are exceptional.

Cons: System set up requires a lot of time consuming data entry. Also, in the recruiting module, I would prefer to have the option to select multiple resumes and forward them all at once to the hiring manager through email rather than individually each time.

Overall: Saved a lot of time

Vendor Response

by Ultimate Software on June 08, 2017

Thank you for sharing your experience with us. Have a great day!

Great system for payroll data and leave management

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use when viewing payroll, personal data, and company goals/performance management. Easy software/website to navigate.

Cons: Time sheet data does not appear to be entered into Ultipro, it simply displays the data from another system. Sometimes difficult to navigate Goals portion of the software/website.

Vendor Response

by Ultimate Software on June 07, 2017

Hi Matt, thank you for sharing your experience. Your feedback is important to us. I just wanted to let you know I shared your feedback with the team to help us continuously improve. Have a great day. Thank you.

Ultipro the best without the frills

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has all the features we need, including recruiting, onboarding, and payroll. Having Business Intelligence for reporting is a great benefit.

Cons: Not as polished as some systems. A search feature within Business Intelligence in order to find the fields that are needed for a report would be a great upgrade.

Not all modules are created equal and customer support is only as good as your account manager

May 31, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: They have come a long way over the last 4 years but have a long way to go. They put more emphasis on selling you a system than they do on retaining clients. Beware of bait and switch promises.

Pros: A full suite of HRIS Modules All the basic features you want to see in an HRIS system. Their report writer is good if you know cognos. Time management is very comprehensive and has a good support time.

Cons: Not all modules are created equal. There are better offerings in benefits, recruiting, talent management, succession planning, and compensation management. The quality of the support time depends on the quality of your account manager. No two are alike. At times not very helpful or familiar with their own product. Customer support may sound like they are confident in directing you with your issue but may know less than the client. Some modules do not all work using the same database and have to sync (UTM>Payroll>Payment Management). Administration of talent management is terrible. Recruiting does not have full features and is still evolving. Succession and LMS are new and not robust. Operates like a large robot company that is not able to respond to clients in a proactive way.

We are very disappointed in Ultipro product.

May 22, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Ultimate Software demo likes to show you the Employee's page and completed reports; if you are considering Ultipro ask to see the Administration portion of the system. Clients should have HRIS staff for Cognos report writing. We are a mid-market, less than 1,000 employees, client and get less support than enterprise clients. Ultipro's response to one of our service calls "you are mid-market and we don't support that service for mid-market".

Pros: You don't have to enter the entire last name to search for employees. The Employee Benefit Summary would be nice if it were correct.

Cons: Implementation outsourced to HRchitect with inexperienced staff handling the integration file and system set up. Benefits Administration doesn't work properly; Ultipro is aware of it but has no plans to correct it. System set up requires a lot of time consuming data entry. Payroll Change Reports.

Easy to use

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The menus are very easy to use. This software is very self explanatory. Approving hours is very easy.

Cons: I dont like having to add hours twice, once in the drop down menu and once in the boxes. But it is easy to do.

Company that CARES about its users!

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that UltiPro asks for and implements features that its users ask for. They are constantly finding ways to improve the system and make it more relevant and user-friendly. Most HRIS/Payroll systems don't ask for feedback and even more rare is when they actually implement it. Our company had 3 suggestions implemented within the first year of being with them. I love UltiPro and have been a customer for over 7 years with multiple companies.

Cons: No system is perfect, but for the price and the caring that they provide it more than outweighs the minor irritations that all systems have.

UltiPro is simple to use and features engage employees

May 01, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UltiPro's core system is easy to set up and process benefits, payroll and HR transactions. The new modules for Recruitment, Onboarding, Perceptions and Learning have a look a feel that really engage your employees. Employee self service gives the power to employees and manager self service empowers your leadership teams.

Cons: The ability to import into the business rules can be frustrating at times, however Ultimate is working on building more importing capabilities.

Vendor Response

by Ultimate Software on June 08, 2017

HI Kevin, thank you for sharing your experience with us. We're happy to hear your organization sees us as a valuable asset. Have a great day!

Limited Customer Support

Apr 24, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Unfortunately the customer support is the largest roadblock to progressing company processes and system setup. It is nearly impossible to receive a response in a timely manner. We consistently need to escalate unresolved cases to our account manager. When we do receive an answer it is usually very short with little context as to why or how the system operates. The features we request are often quickly dismissed and the projects we ask for assistance on are often an additional cost of service. The tool is over complicated requiring multiple clicks (limited automation). Onboarding and Ulti HR Core do not integrate and require multiple steps for setup when hiring new employees. Many of the solutions do not meet global requirements.

Vendor Response

by Ultimate Software on April 27, 2017

Hi Ashley, thank you for providing us with feedback. I'm really sorry to hear that you are not enjoying your experience with us. I would love to assist you in any way I can. I'm wondering if we could reconfigure your system, set you up with some training, or see if there's a bug preventing you from having a great experience? If you're interesting in working with me to find some solutions, please either reply here or email me at micole_kaye@ultimatesoftware.com. (Email will be fastest.) Again, we're really sorry to hear about your experience and hope to hear from you soon. Have a great day. Thank you, Micole Kaye, Ultimate Software

Ultipro Review

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Found the HRIS data entry and reporting to be very easy to learn and to use, compared to my last HRIS system. Truly a great system.

Vendor Response

by Ultimate Software on April 27, 2017

HI Janice, Thank you for providing us with feedback and for the kind words. Have a great day! Thank you, Micole Kaye, Ultimate Software

Best HR solution I have used

Apr 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: elegant design; tasks are easy to complete and due to minimal unnecessary steps. Customer service to this point has been impeccable, especially for such a big player in the space

Cons: same complaint I have with all solutions of this kind: too many unnecessary steps. Ultipro (like all others) could be simplified and streamlined.

Overall: Having used several competitors in this space, Ultipro provided a clear advantage in terms of simplicity, functionality & overall value. I (hopefully) will never have to use another.

Recommendations to other buyers: Nothing that does not apply to other HR solutions: continue to streamline. Other than that, keep doing what you are doing (and don't raise your prices)

Vendor Response

by Ultimate Software on April 27, 2017

Hi Travis, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. We appreciate the kind words you shared. Have a great day! Thank you, Micole Kaye, Ultimate Software

Great SAAS but dated APIs

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the product, its made to work for the information worker. There isn't a huge learning curve to use.

Cons: It doesn't offer a lot of application interfaces (API) for legacy system integration. The available APIs are dated.

Ultipro Review

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Ultipro was a functional timekeeping/payroll system. Employees were required to clock in/out with Ultipro. It was easy to use for all staff. Employees could also get pay sheets, time off balances as well as their yearly W2's. We have since updated to a timekeeping system that merges with our accounting system.

UltiPro Review

Feb 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have had experience with a couple other HR systems and UltiPro was by far the best and easier to use than the others. UltiPro is much easier to use in most aspects mainly because of the recruitment feature. Being able to bring on a candidate from the application all the way to on-boarding is extremely valuable and time saving for our HR department. Prior to getting UltiPro our processes were separate and it took so much time to get through processing just one candidate/new hire. Also, it was extremely difficult in the past to manage the process as a whole, but UltiPro has saved us from that trouble.

Pros: - Ability to post jobs relatively easy - Seamless processing of applicants

Cons: When in the recruiting module, I would like to have the ability to select multiple resumes and forward them all at once to a hiring manager through email rather than individually each time.

Ultipro has helped us a lot

Feb 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: We've loved switching over to Ultipro. The user interface was a huge draw for us. Ultipro also allowed our employees much more freedom to view and interact with their important documents. We also have used the team information to clearly show the relationships between employees so effective collaboration can be accomplished. Overall, we have been highly satisfied with Ultipro.

Looking for the ultimate software?

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: From time cards to annual reviews, this system is easy to use and very effective! The ease of use and reporting capabilities make it unsurpassed in the industry.

Vendor Response

by Ultimate Software on April 27, 2017

Hi Carla, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. Have a great day! Thank you, Micole Kaye, Ultimate Software

UltiPro

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We launched with UltiPro a year and a half ago. The implementation team was very knowledgeable of the product and services offered. They were able to come to the house on many occasions for hands-on training prior to the launch. We also traveled to an On-Site Class near us. These were great to be able to talk back and forth through issues you had been experiencing. I recommend taking notes for questions you may have before going. In the Learning Center Online, there is an abundance of course and previously recorded webcasts for you to learn from. The levels range from the beginner to more complex detailed positions. The Security-Based features are wonderful for companies with multiple subsidiaries. The reporting has many standard reports built for you. It also has the ability for you as a customer to build unique reports to fit your companies' needs. Onboarding has been a way for us to eliminate a lot of paperwork and scanning of policies and documents. It has taken a while to get in groove with so many locations hiring all our seasonal employees at the same time. However, in the end this is saving enormous amounts of time.

Pros: Security-based roles are great for top down management. Payroll processing is a lot faster. We have completely moved away from paper checks. The Community Groups and Knowledge Hours are a great tool to have to continually learn from other customers on how they are using the same programs in their company. Many customers are very quick to respond to simple or complex questions. UltiPro has an extensive collection of resource materials that are searchable to help quickly. In the beginning, the Quick Tour videos were a life saver. You learn so much information at once that you don't retain it all. These videos are brief and to the point. they are housed on each screen that it pertains to which is wonderful. Also, every screen has a "Things" I can do here. Another good tool when learning where to locate all of the information.

Cons: For departments housing only human resource and payroll employees, the reporting is a very slow process to learn. While there are many courses offered, majority of which are online which is more difficult during the initial transition. The Rapid Response is not so rapid. You call in to log a case and wait for someone to call you back. Unless you are completely locked out of production, you could be waiting a long time for a return call. Logging a case on the website is not much faster. However there you are able to fully describe your issue and attach any documents needed to be examined.

Recommendations to other buyers: If you are considering using the service of UltiPro I would definitely recommend you to pay to have your essential reports be custom built for you before launching. This will give you time to study those, take classes and participate in discussions in order to better learn how to locate what you need for your reports. It will require an individual with a report writing background. Most all of your reports work off of building expressions. Prior to the launch, I would highly recommend an in-house launch team that is the most proficient with UltiPro and able to help others internally.

UltiPro Review

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I think this product has a lot of bells and whistles. Like most software products, we are not utilizing all the great features. Sometimes it is frustrating to get a correct answer when calling in for specific questions. I like the product - I think it is easy to use.

Pros: That its one stop shopping - may features that interact

Cons: That sometimes the added modules do not work seamlessly with the Core product. That everything has to go through a 'case' when simple questions can be answered quickly.

Recommendations to other buyers: Make sure you define your needs and set up a plan to implement new functions in stages. Make sure you get your structure defined from the beginning and think of future growth and needs and what you will need for reporting.

Retention and Recruitment Coordinator

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: User friendly. Strong report and tracking features. Overall a great ATS and HR software.

Pros: The interface is one of the best, simple, smart and quick.

Cons: More options when it comes to report builder

Recommendations to other buyers: Make the wise choice and go with Ulti-Pro.

Easiest HR system EVER

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to add many different HR items on 1 site.

Cons: Sometimes the software runs a little slow but it usually doesn't last long.

Overall: I can't say enough good things about Ultipro. This system is by far the easiest HR system I have ever used. As an end user - I find it EXTREMELY helpful to have the ability to log into 1 site for all my HR related needs. From obtaining yearly W-2s, viewing weekly pay stubs., or updating direct deposit or benefit options is user friendly and not much training required at all.

Recommendations to other buyers: I would keep doing what they are doing! Great product thanks!

Vendor Response

by Ultimate Software on April 27, 2017

Hi Jaqui, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day! Thank you, Micole Kaye, Ultimate Software

Good Software

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It is good software perfect for HR and Payroll. Not forgiving when it comes to mistakes. The system is fairly user-friendly to employees and has easy step by steps when adding in the system.

Pros: user friendly high tech HRM good for HR and Payroll

Cons: can't fix mistakes easily customer service number not fast responding

Ultipro Review

Feb 01, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Ultipro for two and a half years. The system will be upgrading this year. To be honest, Ultipro is not my favorite ATS I've ever used. I prefer Taleo over Ultipro. It is not easy to navigate from a recruiter or hiring manager stand point. Just not a user friendly system. Hopefully, the upgrade will improve some features.

Vendor Response

by Ultimate Software on February 02, 2017

Hi Bridgette, thank you for providing us with your feedback. We find customer feedback very valuable and use comments like this to improve. We are very sorry to hear you have had a less than stellar experience with us. I just wanted to let you know that I shared your comments internally so our team can improve your experience with us in the future. Thank you very much and have a great day. Micole Kaye, Ultimate Software

Nice Product

Jan 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: simplify payroll computations, manage time and attendance, and support continuous and proactive talent management.And its cloud based, overall i am satisfy with this product.

Vendor Response

by Ultimate Software on April 27, 2017

Hi Pavan - Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us and we appreciate the kind words. Have a great day! Thank you, Micole Kaye, Ultimate Software

Ulti System

Jan 27, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: It seems that every time there is a question that a case has to be opened. While this is nice for tracking purposes, it doesn't help in remembering which case goes with what. As an organization, we have over 100 cases opened, most of which are unresolved. Most of the time there is good follow-up but it seems you have to jump thru hoops just to get something taken care of. I have cases that have been open for weeks with no resolution.

Pros: Good system in theory. A lot of quirks where things disappear or don't flow from one module to another.

Cons: Most everything. Not what I thought we were being sold.

Ultipro

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It made my job easier and the tools are exceptional.

Scheduler

Jan 08, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Your Scheduler is very slow, this program shouldn't be so cumbersome to use. It takes hours to navigate thru my employees to review and edit.

Pros: All in one capabilities

Cons: The Scheduler program

Recommendations to other buyers: Review other products for their free-form scheduling system.

Ultipro Review

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use Ultipro for timesheet tracking and benefits registration. I love the ease of use and the clean presentation.

Vendor Response

by Ultimate Software on January 25, 2017

Hi Megan, thank you for providing us with feedback. We're happy to hear you enjoy our user-friendly product design. Have a nice day. Thank you!

Not intuitive but has good features

Dec 14, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: I find that Ultipro has many good features and functions and allows employees to access a wealth of personal information (compensation, paystubs, etc). In timekeeping and approving (as a supervisor or manager) I find Ultipro to be a bit clunky. It seems to take 4 or 5 steps to change or fix a time error when it should only take 1 or 2.

the platform that everyone is using

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: each time I look at an LMS I look at its compatibility with Ultipro - with very few exceptions, everyone is. It is an industry standard.

Pros: Nearly every LMS can work seamlessly with Ultipro.

Great appearance, lacking ease of use

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The look and layout are great.

Overall: The look and layout of the software are great. However, I feel like I am constantly having to click multiple areas before I find what I am looking for.

Vendor Response

by Ultimate Software on December 13, 2016

Hi Julie - Thanks for providing us with feedback. We're happy to see you are enjoying your overall experience. We notice that you do have some concerns. I'm wondering if there's any way we can help improve your experience. For example, maybe your experience can be improved through training or through adjusting your product configuration. If you're open to working with us, please either reply here (if possible) or email me at micole_kaye@ultimatesoftware.com. Have a nice day. Thank you!

Great and Easy

Dec 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Ultipro - A complete HR software with easy access and managment. Its user friendly which helps to plan and manage all the aspects in the most simplified manner.

Pros: User friendly Easy to navigate Complete Great service for payrolls and employee benefits.

Cons: None

Recommendations to other buyers: Its a good software.

My managers call it UltiPoo...

Dec 08, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We began with UltiPro at the end of this summer, going from an antiquated HRIS system to what we (correctly) thought would be a significant upgrade. And while the cost does reflect that; and it is an upgrade; it has been an extremely rough road getting there. Technical issues, the amount of data required (most of it being a manual entry, in part to our antiquated system we were on before) and the level of depth you will go into building this system is outrageous. Each "silo" was assigned a technical SME who helped us build the program. Everything is incredibly customizable and easy to change once it is set up.

Pros: Assigned help along the way, so you knew who your person was. You can build a system to your liking. Makes some functionalities very easy, like building out an "opportunity" or requisition. The system has some great possibilities and can support a lot of different functions through customizable reports. A lot of integrations into external vendor systems that make background checks, job posting, benefits, 401K very easy. Once it is BUILT, I can see how easy it will be to use.

Cons: Each "silo" of the UltiPro function is usually created by that department - recruiting builds out recruiting and onboarding, payroll builds payroll, TD builds performance, etc. Problem is that WE, the builders, don't usually know how the other team will build their system so often times they don't talk well. You build it over a series of meetings with your SME, with can make it disjointed to build. There is a different SME for each function, so if I want to build a report that pulls from my onboarding module, I have to talk to a different SME because the onboarding SME doesn't know Business Intelligence SME. Building it is a second full-time job for your team. We had to build out own training for our employees on how to use the system because each system is so customizable, you won't have a packaged training you can plop in front of your employees.

Recommendations to other buyers: Get help during the build phase. You will have so many homework assignments to complete, we pulled in two contractors and I don't know how we cold have done it without them. Have team meetings with your own internal team to discuss how you are building your module. Get a strong Project Manager to divide out the duties you will have, like the classes you will have to take and the time you will invest into building the modules. It is intense.

UltiPro

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: UltiPro is easily the greatest tool for HR professionals for ease of consolidation, reporting, and back-office tools. Their product may cost more than others, but the ease of use and "one-stop shop" for pretty much all HR and payroll needs can't be beaten.

Pros: Reporting, taxes, payroll, year-end, customer service all rank far above anything else on the market.

Cons: The system is very customizable so there can be flaws in getting it "perfect for you", but with hard work and a good customer support staff, anyone can get there.

Recommendations to other buyers: Set up regular times to work with your account manager and get to know them well- they are your best advocate in the UltiPro system!

Ultipro review

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have been very pleased with the end user functionality, the employee portal and employee electronic personnel files. The time management system is accurate and very easy to use with our hourly employees and also earned time off requests. We also use the talent management module which has improved the efficiency of our position placements.

Pros: Modules are easy to roll out User Friendly Great support Administrative reports are easy to use

Cons: In my Opinion, The price has been increasing too quickly over the past few years, however they are still cheaper than some of the larger HR/Payroll software companies.

Recommendations to other buyers: I would review this product if you are looking for a time management/payroll/HR solution all in one.

Great service for payroll and employee benefits managment

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use; easy to navigate

Overall: We have been using Ultipro since I started with my company. From an end users perspective, it is very easy to use and navigate.

Vendor Response

by Ultimate Software on December 05, 2016

Hi Dustin, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day! Thank you, Micole Kaye, Ultimate Software

Ultipro made easy

Nov 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Ultipro made my life super easy once a new hire was processed. The system has a good flow to it where you didn't have to look hard to input all the correct information you needed to get a new hire onboarded.

Recommendations to other buyers: Make sure you have exactly what you want at the time you are looking to compare price points.

Ulti Pro - Used for 10 years

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We were so excited to get UltiPro in 2006. Contracts were the norm then and they had so much that we could add on to when we needed other options for recruiting, time management, onboarding, etc. Only draw back at that time (not insurmountable) was that we had to use Ceridian for Tax services and check printing and garnishment check printing. Training became 'do it yourself' and the prices were lowered for training (now down to free!) BUT.... all the upgrades and services we needed were never offered to us. We (as a law firm) kept down-sizing until Ulti-Pro's contract was charging us for employees we didn't have. We can't talk them into lowering the price and they want to charge over $6000 to come and do an 'overhaul' to see what all we would like to use. 140 employees seems to be beneath them. BUT all customer service agents seem to be knowledgeable and very polite and willing to help whenever I open a case/ticket.

Pros: Good customer service, great products, good chat groups to engage with other users to get answers

Cons: pricing, contracts, no keeping in touch to expand or help with more services

Recommendations to other buyers: Don't lock into a contract; Make sure you have all the modules you need and GET TRAINED in using EACH of them;

UltiPro - Good Core Product, but customer service lacking

Oct 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I have been an UP user for 10 years with 2 companies. Great, solid HR/Payroll/Benefit (Core) product, but customer support has always been the issue. They are pricey and nickel and dime you for everything. They have a lot of tools to make a complete HRIS, but I have heard and done some research on adding their ATS or Performance Management and decided to go another route.

Pros: I love the Tax filing services - integrated with payroll and just push a button to send taxes and they are done properly I love the EE self service and Manager self service payroll. Really helped to streamline my processes.

Cons: Customer Service is lacking. We have an Engagement Manager, Account Manager, Client Relations Manager, that changes every 6 months and I have no idea who does what - never heard from most of them. When I contact one they push me to the other and sometimes I don't even hear from them unless I follow up a few times. Call back on support tickets is a few days at best. They will call and get more info and I think the clock restarts. Has gotten worse over the last 2 years.

A lot of potential hidden behind many doors

Oct 18, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: I have used Ultipro for four years through my tenure with my HR department. We have mainly used it for employee tracking and payroll, but have recently added Time and Attendance and Recruitment. Ultipro holds a lot of sensitive information and helps us accomplish our tasks as they come up. The interface system runs smoothly if a bit slow in order to recall the information. Tab navigation takes some practice, but makes logical sense once it is explained. If anything, I would appreciate smart pop-ups which show up for first time users and when errors continue to happen. While most of Ultipro runs well, the Time and Attendance application is very difficult to manage for our employees. Adjusting sick and vacation time is confusing and difficult due to a lack of ways to adjust mistakes. The interface is also difficult to read and doesn't have options to make text bigger, or more understandable. Paired with this is the very expensive TouchBase system which is given by you (Ultimate Software). This system works very well at places which have multiple employees using it, but we have many sites with 10 or fewer employees, where the cost does not outweigh the benefits of the system. Ultimate University and the webinars are good ways to learn about Ultipro. These help all who use them, however there is not as much support and follow up afterwards to help push along the ideas.

Pros: It runs pretty well and securely stores all of my companies information.

Cons: UTA is a mess and hard to work with.

Great software

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We've been using Ultipro for several years and have really enjoyed it. Our employees have been able to keep better track of their information. It's been great.

UltiPro

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Customer Support has been low for the past 2-3 years, but on the up with a new Executive Account Manager. They are/have been launching updated modules which appear to be pretty good, but come at a much higher cost. This has prohibited us from taking advantage of these new products. For time & attendance and applicant tracking, we have had to seek and purchase alternative software to support our needs and budget. Unfortunately, we have not been able to recoup savings from UltiPro for not using their modules. Overall, it feels like we are getting less and less for our money.

Cons: Routine administration and maintenance has become expensive. Each time we need to modify a report or change a setup/calculation, we are unable to complete internally, resulting in paying an UltiPro representative to complete/change.

UltiPro

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Our 4 hotels and corporate office currently use UltiPro to handle HR, payroll, on-boarding, performance management and time management. We have eliminated a lot of manual work which has led us to be more efficient at work and provide an overall better experience for every type of user. Being able to customize our UltiPro environment to our needs and goals is one of the best features.

Pros: The resources that UltiPro has is incredible. There are endless job aids, complimentary webinars and on-line classes, live customer support, etc... right at your fingertips. Our Account Manager has been amazing and patient through all the changes we wanted to do. The ability to easily activate/deactivate features has been significant for us as our company has grown tremendously over the last 2 years.

Cons: There is not a Labor Management System as of today, however, future updates and releases show possibilities of this in the near future.

Recommendations to other buyers: Understand what your business needs are from all aspects; HR, Benefits, Finance, Reporting, Time Management so the Implementation Specialist can set you up for success.

High functionality, low flexibility.

Oct 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: UltiPro does what it is designed to do well. However it does not allow for a lot of flexibility. Our company has a lot of unique needs for managing our employee population and it often feels like we are sticking a square peg in a round hole. We usually just have to make it work and adjust around the rigid structure of UltiPro.

Pros: It's layout and straightforward format. It is reliable and consistently performs.

Cons: Very rigid options and low flexibility

New User

Oct 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: This seems simple to use but has complicated possibilities

Pros: I can approve everything at once

Cons: It's on a different system to our email, so it requires separate log in

Great Software

Sep 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate the interface. The Software from a user end point of view is easy to access.

Cons: Nothing bad to say so far. To date, the product UltiPro has been good.

Recommendations to other buyers: There are no reccomendations that I can think of at this point in time.

Ultipro Review

Sep 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ultipro works with most of the other HR programs out there. One stop shop

Cons: Slow support. The support is there but it takes time. Doesn't work well with urgent needs

Recommendations to other buyers: Ask for a demo. Ultipro team provides excellent demos

Well Worth the Investment

Sep 15, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that the product is extremely adaptable to the many changes HR often has to make in order to comply with laws and regulations. Our vendor keeps up-to-date with the changes and is proactive in adapting the software to accommodate the changes.

Cons: Sometimes the cost factor for entering data is a bit pricy for our organization. I least like that some of the data (that we chose to enter ourselves) can be tedious to enter (e.g., college information). However, I am sure if we wanted to pay the cost, we could have the vendor enter the data.

Recommendations to other buyers: I recommend that when others are evaluating software, it is very important to find out how adaptable the software is to changing laws and regulations. I know that when the regulations for healthcare was instituted, I knew many organizations that were trying to adjust their HRIS software and found it difficult. Most ended up purchasing new software. Whereas, with Ultipro, they were so proactive in updating their software to comply with the regulations, that when the time came for our organization to comply, all I had to do was "push a button". I had no stress!!!

Super user of UltiPro

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The product is easy to use and the customer service is top notch.

Cons: Sometimes they are right on time with compliance issues, it would be nice to see things done a little earlier so that we have time to check and verify information is correct.

Recommendations to other buyers: I don't have any recommendations for others evaluating software like this.

User-friendly but not very Canadian friendly software

Sep 12, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2.5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Modern design and easy to use features/tools. Like the monthly tech talks.

Cons: Features that don't support Canadian laws/regulations

Recommendations to other buyers: Recruitment module should be more Canadian employer friendly

Analyst friend

Sep 06, 2016
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The report building software is amazing and is an analysts best friend.

Cons: The training of the system is complex and unfriendly

Recommendations to other buyers: Oracle is another alternative that will work but the HR side of Ulti our performs Oracle

Backend System

Sep 01, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Not much other than it houses information, like payroll and onboarding.

Cons: It was not easy to upgrade in fact we could not use it for a lot of our processes. It was not robust in the sense you could pull reports with out have to build out an excel spreadsheet.

Recommendations to other buyers: Look at something different to upgrade or enhance Ultipro would have cost us 6 figures.

UltiPro comes with modern Interface

Aug 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: UltiPro provides the required HR functionality along with its standard web interface. Working with UltiPro is really easy. It provides best user experience. Searching for records is easy. Reporting works great and can be printed in good and nice format.

Cons: I like this software as it helps our HR team. Nothing to get improved with current version.

Recommendations to other buyers: Ultipro is a good software application for HR department. Its clean and simple.

Ultipro from Ultimate Software - great company and product

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Good support staff; easy to use; has the features you need as a company

Cons: Need to work on mobile offering; they are behind some of the newer companies on this

Recommendations to other buyers: Very stable and dependable company; great support; great functionality

Superior HCM that can handle even the most complex needs

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The amount of flexibility with the system is superior. It automates even the simplest of calculations, enabling the HR person to save time. Even complex calculations can be preformed with ease. It has a very sophisticated back end reporting tool. This would be a great HCM for a company that has a complex payroll with cost centers or job costs.

Cons: Nothing comes to mind. The HCM is really good. I am yet to experience something I don't like.

Recommendations to other buyers: Get an in-depth demo. Research a list of requirements prior to the demo.

Buyers Remorse

Jun 21, 2016
2/5
Overall
2.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: Nothing comes to mind, not a product I would buy. Pass

Cons: ATS, navigation is not intuitive, compensation module is very basic, unable to accomodate multiple incentive programs.

Recommendations to other buyers: Look at other products. Ultimate Software caters to prospective clients, once you sign and become a paying client, service levels drop significantly.

Basic HRIS System

Jun 17, 2016
2/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Pros: There isn't much that I like about it. It is not a great system for easy reporting or employee relations functions.

Cons: Additional cost for everything and hard to reach customer support.

Recommendations to other buyers: Know if your process can be used with UP in an efficient manner.

4+ Years UltiPro User

May 16, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: I like that the reporting solution is Cognos BI. That is a very powerful reporting tool.

Cons: It's not user friendly at all. The system is a collection of many different products that they piece together. They do not work well together and require constant system troubleshooting.

Recommendations to other buyers: If it's for a small company it could work; however, larger companies should be cautious.

My ULTIMATE Experience

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: User friendly, great customer service, works like a charm

Cons: there is nothing I don't like about this fantastic wonderful product

Recommendations to other buyers: Use them or you will be sorry you didn't, trust me!

Ultimate Software - UltiPro review

May 12, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very easy to use and rapid response is usually wonderful

Cons: Sometimes the Account rep is unavailable and we have to wait days for assistance

Recommendations to other buyers: User friendly payroll software and intuitive for use.

UltiPro puts the Ultimate in your HR and Payroll tech!

Apr 23, 2016
5/5
Overall
5 / 5
Value for Money

Comments: We launched UltiPro in October 2015. We've had a few minor challenges with our payment services and tax filing, but overall, moving to UltiPro was a great decision for our organization.

Pros: UltiPro Core HR and Payroll Processing Customer Support is excellent Onboarding Talent Management Reporting/Analytics

Cons: Time Management could be updated with better user interface Recruiting is great for the candidate, but could be improved for the recruiter on your staff

Vendor Response

by Ultimate Software on September 07, 2016

Hi Jack, thank you so much for providing us with feedback. We're so happy to hear you're enjoying your experience with us. Have a great day. Thank you, Micole Kaye, Ultimate Software

UltiPro helps with Employee Payroll management

Apr 22, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used a number of products to manage employee payroll in the past. Earlier last year I used Google docs to manage payroll and was managing it in various google spreadsheet tab. It was a pain to work manually on different employee data. After I started using UltiPro, things become easier and automated. It has helped in a number of ways.

Pros: 1. Better employee management 2. Automated payroll 3. Easy to view reports 4. all data is centralized and backed up

Cons: 1. User interface need some improvement. It seems busy.

Vendor Response

by Ultimate Software on September 07, 2016

Hi Jeff, thank you so much for providing us with feedback. We're so happy to hear you're enjoying our reporting features. Have a great day. Thank you, Micole Kaye, Ultimate Software

Great HR and Payroll Application

Apr 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Value for Money

Comments: Love the functionality and ease of use. Very configurable with great workflow. Customer support is very quick and thorough. Free training for all employees for life. Great HR and payroll solution for any size company.

Pros: Functionality, configuration, payroll, customer service.

Cons: Configuration of benefits is a bit limited.

Vendor Response

by Ultimate Software on September 07, 2016

Hi Brett, thank you so much for providing us with feedback. We're so happy to hear you enjoy our customer support. Have a great day. Thank you, Micole Kaye, Ultimate Software

Payroll is on next level!

Mar 16, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Using Ultimate the Payroll processing is set to next level. We have been extremely satisfied using this product. It has organized our process and we can make Payroll quickly now.

Cons: Employee management can be improved a little bit. Managing timesheet is good but the interface can be improved.

Recommendations to other buyers: Seems good to use if you have to manage Payroll online. It removes the hassle of managing it.

Ultimate is AWESOME

Mar 10, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ultipro takes the employee experience to the next level. Awesome reports!

Cons: Ultipro Time Management software does not host rate

Recommendations to other buyers: Hire a HRIS manager to be solely responsible for the implementation process

UltiPro produces accurate and timely payrolls

Mar 10, 2016
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I support the UltiPro system for my company as an IS employee and work closely with the support staff at Ultimate to resolve our issues in a timely manner.

Cons: Some of the functionality does not work like it should and Ultimate has not taken the time or invested in resources to fix issues that affect many of it's customers. Missing supervisors in the Org Charts cause the entire tree to not be displayed and this is an issue that could be resolved.

Recommendations to other buyers: Make sure you select the correct modules that you need for your company. We selected the wrong time product UTM and now it is very expensive for us to change to UTA and our company size limits us from using UTM for all employees if we desire in the future.

Ultimate Feedback

Mar 10, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: The best thing about the product is that it is a live system and for the most part, is user friendly.

Cons: I dislike that the upgrades conflict with our custom pages. Each time an update is done, some of our pages have issues and we have to create a case to have it corrected.

Recommendations to other buyers: I would recommend that they understand that they will be building the database on their own, with little help from their implementation consultant. This is especially difficult for someone who is new to the software. Things that "made sense" in their old software may not work the same way in Ulti.

UltiPro Review by a 4 year client

Mar 10, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like the fact that it's web based and you can access it anywhere, along with the employee mobile application.

Cons: When we went live, there was some payroll functionality that didn't seem to work 100% accurately (garnishments.) I think this has since changed and the product seems to be better.

Recommendations to other buyers: Be sure to ask a lot of questions, and be sure to ask many questions about the implementation process...it seems a lot of implementation is put on the customer, who doesn't even know the product fully when implementing.

Somethings to think about...

Mar 10, 2016
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about UltiPro is that we had the opportunity to combine several systems into one program when we implemented the product. I like that the employee has "self-service" access to their own information as it reduces a number if questions to our HR Team. I would also say the previous account manager we have had as well as the OE consultant we have used have been great. Very knowledgeable and responsive. I like they are willing to share what they see other clients of theirs do and they share that knowledge with us. Everyone is generally very nice!

Cons: What I like least about this product and vendor is that we are told all the time to just call when we have questions, but there are so many people who are set up to "service" us we are not really sure who to go to and when. As a result, I've experienced having to share feedback with someone I don't really thing should hear it but I don't know who else to go to. I also struggle with the fact that you hire a lot of technology people but some don't have any understanding of HR. In several instances we have had to explain and re-explain how our company benefits are set up and even then they struggled to understand how benefits work. I also think you should provide to your employees better understanding how why things are the way they are. I have heard many times at the sessions this week, "I'm not sure why that is, it just is."

Recommendations to other buyers: Ask ALOT of questions. Think long and hard about what you have currently and how it will be different with UltiPro. When in doubt ask, "how do your other clients handle this?"

UltiPro Review

Mar 10, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The implementation team did an excellent job of guiding us through the implementation. Their tools were applicable to the implementation and MOST of the resources were excellent.

Cons: A test environment is not included as part of the process. in addition.. effective dating if using just HR is not really existent.

Recommendations to other buyers: KNOW your requirements and ask the questions. Salesman always say yes. ask for proof.

PR & HR With Ultimate

Mar 10, 2016
2/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: At this time I do not have anything that I "Like" about Ultimate from a payroll perspective.

Cons: Limited flexibility, and limited customization ability, web is not user friendly too much clinking

Recommendations to other buyers: Ask lots of questions as what it can really do for you , limitations, etc

Team Work Makes the Dream Work in UltiPro

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about UltiPro is it's user friendly and it integrates with several other products. In addition, I truly enjoy the User conferences...they're the best!! I also think it's great that Ultimate Software listens to their customers and enhances the product bases on our needs.

Cons: What I liked the least about UltiPro was the the tier process when our support ticket need escalation; however, I am aware that this issue has been resolved.

Recommendations to other buyers: I recommend that companies have a clear and precise implementation plan when evaluating this software and that they view demo's to see if UltiPro is a good fit for their organization.

Ultipro Review and recommendations

Mar 10, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that Ultipro offers tutorials and courses ongoing to keep you informed as needs change.

Cons: Some processes seem more cumbersome than what I've done in the past. However, I can also say Ultipro gives you more based on the data it requires you to enter.

Recommendations to other buyers: Understand your needs so can be specific and objective in your evaluations.

Ultimate Software Review

Mar 10, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: People are great to work with, the product leverages years of experience an knowledge in HR, user community is very deep and engaging, training offerings and updates are of high quality and availability.

Cons: Some future road maps available (onboarding) but still developing, predictive analytic capabilities could benefit from larger adoption and sample size to verify efficacy and claims, but overall great product though.

Recommendations to other buyers: In order to make the most use of features and functionality make sure to examine your internal processes first, software is only half of the solution.