--- title: "UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is UKG Pro the right Payroll solution for you? Explore 731 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/480/UKG-Pro/reviews/" page_type: "reviews" language: "en" --- UKG Pro 4.3 (731) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of UKG Pro Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews SM Sahil M Manufacturing SupervisorPharmaceuticals, 501 - 1,000 employeesUsed the software for: More than 2 years. “The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations.“ June 13, 2026 BD Brittney D HRIS ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution).“ November 4, 2025 SS Swaminathan S HR AssistantHospitality, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Comprehensive HR and workforce management platform with strong payroll, recruiting, employee self-service, reporting, and time-tracking capabilities.“ June 18, 2026 Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “It sometimes zoom's in really large and it makes using the app difficult at times.“ April 20, 2026 Chris C Quality ManagerBuilding Materials, 51 - 200 employeesUsed the software for: 1-2 years. “Aside from payroll and time management, we've been able to utilize it for goal tracking, performance reviews and salary planning.“ March 30, 2026 DK Denise K Benefits ManagerConstruction, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The Content Management gadgets is unnecessarily complex.“ April 7, 2026 Marquita V SALES MANAgERAlternative Dispute Resolution, 10,001+ employeesUsed the software for: 1-2 years. “An overall assessment of UKG Pro reveals a powerhouse payroll engine that delivers flawless compliance but sacrifices modern user harmony \[G2, TrustRadius\].“ July 25, 2026 Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “Sometimes the app on a mobile device is not user friendly.“ April 20, 2026 ## Showing most helpful reviews Showing 1-25 of 731 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon B. Senior Vice President People and Culture Insurance Used the software for: 2+ years ### "Great HRIS overall" April 24, 2025 5.0 We have been a UKG client for 6 years and overall very satisfied overall with the product. The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our employee information. We pretty much utilize all modules and they work as needed. Pros UKG Pro does exactly what we need it to do. We really like that it has worked well for us as an "all in one" solution that handles HR, Payroll, Learning, Performance & Talent Management, Compensation, Recruitment & Onboarding etc... While there's no perfect "one size fits all" HRIS, UKG Pro checks a lot of the boxes for us and has been a great system to support our growth and scaling as a department over the last 6 years. Cons Ever since the merge between Ultimate and Kronos group, the service and support model has not been where I'd like to see it. Lot's of promises about focus in this area, but yet to see anything come to fruition. Some of the modules UX/UI need improvement and updating - can be a bit clunky. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing UKG Pro Overall product offering and capabilities as well as pricing. Review Source KN Keith N. Global HR Systems Manager Consumer Services Used the software for: 1-2 years ### "UKG Pro: Where HR Gets Better Every Release!" April 8, 2026 4.0 My overall experience with UKG Pro has been very positive. Its strong functionality, steady stream of innovation, and meaningful enhancements consistently improve our ability to support the business and deliver a better experience for employees. Pros UKG is not so complex that it requires third‑party vendors to help administer. When organizations are open to adjusting their processes, UKG Pro can streamline and enhance them, making it easier for HR to support the business effectively. Cons What I like least about UKG Pro is the way its modules connect. The integrations and APIs don’t always flow smoothly or quickly, which creates gaps in the end‑to‑end experience. Additionally, the look and feel varies from one module to another, and UKG needs to establish more consistency and uniformity across the entire platform. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Cost was a factor, as well as consolidation of multiple HRIS. Review Source Response from UKG April 10, 2026 Hi Keith, Thank you for leaving a review! We appreciate your feedback. PK Patricia K. Senior HR Generalist Plastics Used the software for: 2+ years ### "Unreliable and difficult to navigate" April 2, 2026 2.0 Considering the high price of this product, we expected much better support. Speaking to a call center in India with employees that do not know solutions to specific issues is not a good solution. Pros Payroll Processing was seamless and uncomplicated. The onboarding process is also straight forward and seamless. Cons Communicating with ukg was a nightmare. The call center can't help you, it takes forever to find help or you won't ever receive any kind of support. Our business was left alone with too many issues. I'm sure the software itself isn't bad, but no one was willing to assist us in making it work for our business. The software was difficult to use and not user friendly. Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info. The missing support for tax setup and filing was a nightmare. The reporting feature was extremely difficult to navigate and reports had missing or incorrect info at times. Review Source Response from UKG April 6, 2026 Hi Patricia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com to determine how we can provide you with a solution. We would like to thank you for bringing this to our attention. SM Sahil M. Manufacturing Supervisor Pharmaceuticals Used the software for: 2+ years ### "User-Friendly HR Platform with Strong Payroll and Employee Management Features" June 13, 2026 5.0 My overall experience with UKG Pro has been positive. The platform effectively centralizes HR, payroll, talent management, and employee self-service functions into a single system. It improves efficiency, enhances communication, and provides employees with convenient access to their information. The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations. Pros UKG Pro offers a comprehensive and user-friendly HR and payroll platform that streamlines employee management, benefits administration, time tracking, and reporting. The interface is intuitive, making it easy for employees and administrators to access information and complete tasks efficiently. The candidate and onboarding processes are well organized, improving the overall hiring experience. Communication tools and self-service features reduce administrative workload, while robust reporting capabilities provide valuable workforce insights. Customer support is generally responsive and knowledgeable, and the platform delivers strong value for money for organizations seeking an all-in-one HCM solution. Cons Some advanced reporting and configuration features have a learning curve and may require additional training. System updates occasionally introduce minor bugs or changes that can impact workflows. Customer support response times can vary depending on issue complexity, and certain administrative functions may require multiple steps to complete. The mobile experience could also be improved for some HR and manager-specific tasks. Review Source Response from UKG June 15, 2026 Hi Sahil, We greatly appreciate you taking the time to share your experience with UKG Pro! We're happy to hear that things have been positive on your end. AG Alexandra G. PandC Associate Director Media Production Used the software for: 1-2 years ### "Inquirer review" April 21, 2026 5.0 Very good. The implementation process ran very smooth and very productive. We are very happy with our service, the only down size is the customer service team assigned to us, keeps changing often, and is a little difficult to escalate certain cases. Pros The accessibility is way better than other platform, more user friendly for hte employees. It works really well with our recruitment sites. Cons BI reporting is not very user friendly, and the customer service team is good, but in some cases the reponse takes too long Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro The integration was very simple, everything we needed in one product. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Our biggest complain was the customer service, we were not getting responses or a dedicated team Review Source Response from UKG April 22, 2026 Hi Alexandra, We appreciate the positive review! We're glad to hear that UKG has been very friendly for the employees of your organization. JJ Jessica J. Senior Director, People and Culture Staffing and Recruiting Used the software for: 1-2 years ### "Highly Recommend" April 21, 2026 4.0 It is one of the better systems on the market, highly customizable, easy to use, and UKG offers a good support system. We have been with the platform for two years, and have been happy with it. Just wish I had more time in the day to truly customize the platform more. Pros The platform is overall easy to use for both end users for both the app and web versions. I prefer UKG Pro over UKG Ready for general layout, navigation, and overall structure. UKG Pro also offers more customization when compared to top vendors (ADP, all of the Pays, etc.). The support team is also responsive in a timely manner. Cons The mobile app needs to be updated to include more features, for example, document acknowledgment. There are many end users who primarily use their mobile phones and will not use a computer; it is critical for the mobile app to provide all of the same options as the online version. Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro Ability to customize and cost were the driving factors. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed to leave a PEO and was looking for a system that could handle a complex business. Review Source Response from UKG April 22, 2026 Hi Jessica, Thank you for leaving a review! BB Brian B. IT Project Manager Construction Used the software for: 2+ years ### "HCM for the long haul" April 14, 2026 4.0 They showed a real commitment to listening to us and helping us solve our problems. We are in perfect alignment with our new customer success team and look forward to years of partnership in supporting our workforce. Pros This solution has robust capabilities for our 2000 employee company. We have multiple union paygroups with different accruals and benefits packages and UKG Pro is able to handle them all. We have used it for 3 years and renewed. Cons We implemented during the time of the Kronos and Ultimate solution merger, so at times there were growing pains, both with the solution and with support. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) To handle another level or organizational complexity. Review Source Response from UKG April 16, 2026 Thank you for leaving a review. Your feedback is greatly appreciated. FW Felicia W. Payroll Consult Automotive Used the software for: 6-12 months ### "Modern Day Payroll Processing" April 8, 2026 4.0 During my 32 yrs. as a Payroll Professional I have worked with several Payroll processing systems, and UKG has made the switch over to cloud base feel almost seamless. Pros The ease of processing a payroll and the security in knowing that tax filings will be done correct and in a timely manor. Customer Service is top tier. You can expect communication via email or by phone almost instant. Cons The reporting could be more user friendly. There are many standard reports available for your use, however trying to build a custom report on your own is very complicated if not impossible. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) More cost efficient for the new Cloud base systems. Review Source Response from UKG April 13, 2026 Hi Felicia, Thank you for your positive review! We're glad to hear that UKG helps with your payroll and tax filings. BD Brittney D. HRIS Manager Hospital & Health Care Used the software for: 2+ years ### "Frustrated but Hopeful" November 4, 2025 4.0 Generally, I love the foundation of the product. I wish that the customer support was better and server issues weren't a concern. We have found a lot of work arounds for the process issues we have, so do wish more improvements could be made around the core system instead of other modules like Bryte AI. We've only been on UKG for 2 years, so am hoping to see more development in the future. We have received feedback that the user interface is great and employee friendly, so we're curious how the new user experience will change that. Pros I love Business Intelligence and the ability schedule reports and automatically import them through the Web Import Tool. Cons We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution). We also have 20+ companies, so moving employees between companies has been challenging process-wise, especially when employees are transferring back to a company they've already worked in before. We also have an issue with workflows overwriting each other, depending on which one was submitted first. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing UKG Pro Easier user interface and support structure Switched from [Numbers](https://www.capterra.com/p/170166/Numbers/) Mine wasn't listed - Cyborg. Did not have employee self-service, was not on the cloud, and was a very old system that was not getting updated nearly enough Review Source DK Denise K. Benefits Manager Construction Used the software for: 2+ years ### "Room for improvement" April 7, 2026 4.0 UKG works just fine. Compared to other HRSI systems that I have worked with, there are no pros that stand out. Pros The menus are easy to navigate. It is helpful to have a separate page for managers to post their resources. Cons the benefits admin piece is clunky. It is difficult to track correct benefit effective date when an employee changes coverage tiers. The reporting is overly complex to attempt to build a new report and pull in the correct fields. The Content Management gadgets is unnecessarily complex. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro I was not part of the decision to move forward with UKG Review Source Response from UKG April 10, 2026 Hi Denise, Thank you for leaving a review! JL Jessica L. Director of HR Medical Devices Used the software for: 2+ years ### "An All-in-One Solution for Making HR a Strategic Partner" April 24, 2025 4.0 We’ve had a great experience with UKG overall. I appreciate that the system helps our department play a bigger role in shaping the organization, giving us the tools and insights to be a real strategic partner. Pros I really appreciate the reporting capabilities in this software. The ability to have all HR data centralized in one system makes managing information much more efficient and seamless. Cons I appreciate the functionality of this software, but I wish the service and support were more responsive and effective at times. Additionally, having recruiting data seamlessly integrated with the document manager would greatly enhance efficiency and streamline processes. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Our organization is highly acquisitive and Paychex could not keep up with our growth and complex organizational needs. We had HR data in three different platforms and needed a one-stop shop for all of our HR needs. Review Source HR Haley R. registrar Hospital & Health Care Used the software for: 2+ years ### "UKG PRO for a PRO" March 31, 2026 4.0 Overall, I’d say UKG Pro is a solid choice for any HR department looking to ease their workload. While no platform is perfect, my experience has been positive, and I appreciate how it helps us operate more efficiently. From payroll to time tracking, everything feels streamlined and easy to navigate. The interface is user-friendly, which is a huge plus—especially when you have team members who aren't as tech-savvy. Pros One of the best things about it is how easy it is to access all my info in one place. The platform does a great job of centralizing HR data, so everything I need is just a few clicks away. The mobile app is fantastic! I can quickly check my timecards, view my pay stubs, and keep track of my PTO right from my phone. This not only saves time but also makes me feel more engaged with my work and aware of what's happening with my benefits. Cons The mobile app tends to go down about once a month. It’s a bummer because when I rely on it for tasks and updates, suddenly losing access makes things a bit chaotic. Review Source Response from UKG April 4, 2026 Hi Haley, Thank you for leaving a review! JE Jordan E. Payroll Specialist Hospital & Health Care Used the software for: 6-12 months ### "Effective for Payroll" February 10, 2026 4.0 As an HR Generalist using UKG Pro primarily for payroll and timekeeping, my overall experience has been mixed but generally positive. UKG Pro has a lot of cool reports and functions however it requires significant training and ongoing system knowledge to use effectively. In my opinion, PUK Pro is best suited for organizations that have dedicated HR/Payroll staff and the time to properly implement and maintain the system to it's full capacity. Pros This platform is easy for staff to navigate and easily access paystubs, tax forms, VAC and SICK time, timecards which helps reduce routine HR inquiries. I really like all the reporting options within UKG for payroll, time, and employee data. Makes payroll and reconciliations easier to do. Customer Service for this platform has been overall better than other payroll systems I've used in the past. Cons The system is not very intuitive, especially for new HR or Payroll users. Many tasks, such as pulling reports or making a historical corrections require multiple steps. Support does seem to require a lot of trial and error which can be frustrating. Accruals and pay codes can be complicated to understand as a new user and for staff to understand. Review Source Response from UKG February 23, 2026 Hi Jordan, thank you for taking the time to leave a review. We're glad to hear that the platform is easy for staff to navigate. FC Francois C. Directeur General Construction Used the software for: 2+ years ### "My experience with UKG Pro." February 15, 2026 4.0 UKG Pro has a user-friendly interface that makes general implementation easy. It has helpful tools such as automatic time capture, online time tracking, reporting and analytics. Pros The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management. The software also allows real-time applicants tracking and all candidate management processes. Cons Delayed alerts and notifications and poor customer support services are the major issues negatively affecting implementation of the software. Review Source Response from UKG February 23, 2026 Hi Francois, thank you for your feedback! We appreciate you highlighting the benefits of UKG for your HR processes. JB Jenna B. Manager Hospitality Used the software for: 1-2 years ### "Highly Recommend Using!" February 23, 2026 4.0 Loved using ultipro versus using workday now. Honestly wish the company would go back to using it... as well as using ukg workforce for clocking in & out. Pros Very easy to navigate between profiles, data entry for new hires as well as accessing compensation and tax information. Cons accessing on computer was simpler and easy versus using the app at times, for some reason the server would crash or not retain login info. Review Source Response from UKG February 25, 2026 Hi Jenna, Thank you for taking the time to leave a review. We are pleased to hear that it is easy to navigate between profiles and handle tasks such as data entry and compensation. RS Rosemary S. front desk Hospital & Health Care Used the software for: 1-2 years ### "Easy breezy" June 11, 2026 5.0 My overall experience with this app I have to give 5 stars. I haven't had any issues with it at this time. Pros Very easy to clock in and out. Requesting time off and viewing pto is a breeze. Commutation with the supervisor when requesting time is easily viewed. User access is very on point. Cons There is nothing i can say about this appt. It is very easy to use and so far it has been the easiest time card I have ever used. Review Source DS Danielli S. Shop Manager Retail Used the software for: 1-2 years ### "Efficient and Empowering Experience with UKG Pro (As Both Staff and Manager)" July 2, 2025 4.0 The app was essential for integrating the HR department with the operations team at the company where I worked. It greatly facilitated requests for days off, holidays, and work schedule management. When I started using UKG Pro, I was a staff member, and shortly after, I was promoted to manager. This allowed me to use the app in two different roles with different permissions, and both experiences were positive. Pros I really appreciated having greater control over my schedule information, including worked hours, scheduled hours, and days off. Updates were quick, and the payslip became much more accurate. As a manager, receiving requests through the app and creating schedules for longer periods was much faster and smarter with UKG. Cons Even after enabling facial recognition for access, the app would log out very frequently and easily, sometimes just by switching between apps or simply locking the phone for a few seconds. Review Source VR Verified Reviewer Loan Servicing Specialist Financial Services Used the software for: 1-2 years ### "Overall Great Expereince " January 20, 2026 5.0 UKG Pro is a reliable HR platform. The interface is user-friendly, and it makes tracking employee information and payroll straightforward. Pros What I like most is how it saves time by automating tasks like payroll and time tracking. Additionally, it is easy to use and makes managing HR tasks much simpler. Cons Some menus and options are hard to find and could be more user-friendly. Overall it works well, but small improvements in speed and navigation would help. Review Source VR Verified Reviewer Payroll Administrator Machinery Used the software for: 6-12 months ### "Not my Favorite" October 30, 2025 3.0 Pros One stop shop, complete HRIS system and storage of personnel data is great, ease of access to employee files Cons reporting is impossible to navigate. Customer service is slow and delayed, takes weeks if or months for an answer. Review Source Matt S. Activation Manager Entertainment Used the software for: 6-12 months ### "All in One HR App" February 24, 2026 5.0 It was great! We did our employee reviews through it, we did shout outs through it, and we did all of our HR stuff through it. Pros I loved how you could recognize employees through the platform as well as it doubling as an HR platform. I had this software previously and really enjoyed how interactive it was. Cons There's so much it can do and it can feel overwhelming. Also I got it confused with an insurance agency a lot so I always messed up my benefits. Review Source Response from UKG February 25, 2026 Hi Matt, We appreciate your feedback and are pleased to hear that you're enjoying UKG's features. ZC Zuleika C. Gas Inspections Construction Used the software for: 1-2 years ### "UKG review " August 9, 2025 5.0 My overall experience is satisfying, helpful and informal. I enjoy using UKG pro. Thank you for the good software we have Pros I like how UKG Pro is very informal everything that needed is on the website such as pay stubs, W2s, bereavement forms, goals upload, volunteer pto , hand book, etc Cons So far there’s nothing I have to say bad about it. I actually love it. Theres no bad reviews I have or anything negative to say about the software. Review Source KB Kathleen B. Patient Services Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Software!" May 7, 2025 5.0 Pros It is really easy to clock in and out of work, as well as see pay stubs and documents. Cons Sometimes it is a little hard to find things or it lags when taking my punch and it ends up clocking me in a minute later after I originally pressed it but they do make it easy to correct any incorrect punches. Review Source AL Ayobami L. Customer service Retail Used the software for: 2+ years ### "UKG Pro Review Interface" July 14, 2025 5.0 Best would say good. For a regular used to the platform is great but for a newbie might be a not so good experience. For me I love the challenge of multi level navigation atimes Pros Easy access, gets familiar with time. Love the several blank spaces and plain background UIUX interface Cons Downside to the blank spaces is the navigation as many sub windows are embedded in each other. Many it tacky to navigate a times Review Source EH Emily H. Assembler Machinery Used the software for: 1-2 years ### "It works great for us! " June 11, 2025 4.0 It works,and it doesn’t make my job harder. It’s that simple really. I don’t have any real issues with it. Pros I love how easy it is to access everything at once. I can see my PTO, my points, my teammates and who my supervisor is all from it. Cons The PTO section usually doesn’t update correctly. We have to constantly update it ours selves. It’s not bad overall though Review Source LH Laney H. Manager TA E-Learning Used the software for: 1-2 years ### "It’s an okay tool. " May 1, 2025 4.0 Ukg pro is exactly okay, it’s not terrible but doesn’t really wow me. It does what we need it to. Pros Easy to use for the most part, the app is easy to navigate. If it’s set up correctly it’s basic and simple, however the recruiting module was veryyy basic and we had to use a different vendor. Cons The recruiting portion was disappointing, and the talent management portion is okay but I’ve used better- might be due to the set up though. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor lacked basic features and functions Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.