# UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UKG Pro the right Payroll solution for you? Explore 715 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/480/UltiPro/reviews --- UKG Pro 4.3 (715) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 5th, 2026 # Reviews of UKG Pro Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews FC Francois C Directeur GeneralConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management.“ February 15, 2026 BD Brittney D HRIS ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution).“ November 4, 2025 Chris C Quality ManagerBuilding Materials, 51 - 200 employeesUsed the software for: 1-2 years. “Aside from payroll and time management, we've been able to utilize it for goal tracking, performance reviews and salary planning.“ March 30, 2026 AP Amy P HR ManagerAviation & Aerospace, 501 - 1,000 employeesUsed the software for: More than 2 years. “Instead, we got UKG project managers who were completely disorganized and nonresponsive, our integration feeds took more than 18 months to create, UKG support took weeks or sometimes literal months to answer our questions, and when UKG drops the ball they still make the customer pay the price for it.“ May 3, 2024 TM Thomas M Director of HRISStaffing and Recruiting, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “There is a high-degree of configuration available allowing customers to build business rules and business processes to handle workflows, alerts, and notifications.“ April 24, 2025 Jessica D Payroll AdministratorMachinery, 201 - 500 employeesUsed the software for: 6-12 months. “Customer service is slow and delayed, takes weeks if or months for an answer.“ October 30, 2025 Simon B Senior Vice President People and CultureInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our employee information.“ April 24, 2025 Vineet S Sales ManagerRetail, 501 - 1,000 employeesUsed the software for: 6-12 months. “Sometimes the employees complain about that they are not able to login.“ November 28, 2025 ## Showing most helpful reviews Showing 1-25 of 715 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vineet S. Sales Manager Retail Used the software for: 6-12 months ### "Ukg-Manage payroll with panache" November 28, 2025 5.0 Overall its a really great platform to manage attendance, payroll and scheduling needs. Super easy to learn and execute Pros The interface with timecards and scheduling is really easy to learn and teach. We changed the software from Kronos and not much training was required to learn the new platform. Cons Sometimes the employees complain about that they are not able to login. Also as a manager I struggle to login if outlook email is open Switched from [Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/) It was a team decision because kronos kept glitching all thr time and also not that secure Review Source HR Haley R. registrar Hospital & Health Care Used the software for: 2+ years ### "UKG PRO for a PRO" March 31, 2026 4.0 Overall, I’d say UKG Pro is a solid choice for any HR department looking to ease their workload. While no platform is perfect, my experience has been positive, and I appreciate how it helps us operate more efficiently. From payroll to time tracking, everything feels streamlined and easy to navigate. The interface is user-friendly, which is a huge plus—especially when you have team members who aren't as tech-savvy. Pros One of the best things about it is how easy it is to access all my info in one place. The platform does a great job of centralizing HR data, so everything I need is just a few clicks away. The mobile app is fantastic! I can quickly check my timecards, view my pay stubs, and keep track of my PTO right from my phone. This not only saves time but also makes me feel more engaged with my work and aware of what's happening with my benefits. Cons The mobile app tends to go down about once a month. It’s a bummer because when I rely on it for tasks and updates, suddenly losing access makes things a bit chaotic. Review Source Response from UKG April 4, 2026 Hi Haley, Thank you for leaving a review! LK Lexi K. HR ADMIN Airlines/Aviation Used the software for: 1-2 years ### "A good HR function" March 30, 2026 3.0 From an HR standpoint I really like it. From an employee standpoint they would probably say they dont like it Pros We used this for payroll, employee profiles, benefits, etc and its a pretty decent system. I quite like it. Cons The mobile app was a bit hard to rule out to employees. Always getting locked out and they were in the office constantly to get their password reset. Review Source Response from UKG March 31, 2026 Thank you for leaving a review! We appreciate your feedback. Abby G. Director of Talent Acquisition and Org Dev Staffing and Recruiting Used the software for: 2+ years ### "UKG Pro Average Experience " February 2, 2026 3.0 Average. Integration with our ATS had issues often and, in turn, that caused a lot of issues and fristo Pros The reporting features were good, ease of entry at onboarding, and onboarding process. Dashboard was easy to use. Cons Customer service was not very responsive. Hard to get answers or direction on issues when you needed support quickly Switched from [Ultra-Staff EDGE](https://www.capterra.com/p/129481/Ultra-Staff-Software/) Needed a product that would connect with our new ATS. Review Source Response from UKG February 10, 2026 Hi Abby, thank you for taking the time to leave a review. We greatly appreciate the feedback! CC Carlton C. People Relations Manager Hospitality Used the software for: 1-2 years ### "Carp's UKG Review." April 9, 2026 5.0 Overall this has been a great system to work on. The reporting is complex but once you get the hang of it, there are so many custom reports that you can create, there are many data points that you can extrapolate data from and gain valuable insights on your workforce. Pros Easily configurable to meet business needs. Mobile app is very user friendly and intuitive for our employees. For the money there is huge ROI, especially when compared to competitors, there is great value for the money. Cons Would like to see a few more items from the desktop homepage be available on the mobile app. There are some documents that I would like more of our employees to have access to on their mobile device. Review Source Response from UKG April 13, 2026 Hi Carlton, Thank you for taking the time to leave a review! We appreciate your feedback. JB Jenna B. Manager Hospitality Used the software for: 1-2 years ### "Highly Recommend Using!" February 23, 2026 4.0 Loved using ultipro versus using workday now. Honestly wish the company would go back to using it... as well as using ukg workforce for clocking in & out. Pros Very easy to navigate between profiles, data entry for new hires as well as accessing compensation and tax information. Cons accessing on computer was simpler and easy versus using the app at times, for some reason the server would crash or not retain login info. Review Source Response from UKG February 25, 2026 Hi Jenna, Thank you for taking the time to leave a review. We are pleased to hear that it is easy to navigate between profiles and handle tasks such as data entry and compensation. MM Monica M. Human Resources Warehousing Used the software for: 1-2 years ### "UKG Pro review" March 23, 2026 4.0 Overall experience was positive as the system interacted well with 3rd party companies and was easy for our team members. The app does not have all the interactive features we would like. Pros UKG Pro is easy to use for administrators and offers a versatile and reliable payroll system, supporting efficient day-to-day operations. Cons As a large platform, communication with representatives was not always as agile as expected; however, the team was responsive in addressing our needs and worked with us to tailor the system to our company’s requirements. Review Source Response from UKG March 24, 2026 Hi Monica, Thank you for leaving a review! MCV Ma. Cristina V. Human Resources Specialist Wholesale Used the software for: 1-2 years ### "Excited to explore more!" April 7, 2026 4.0 Overall, this is helpful but can be improved. I just felt that more restrictions can be improved such as making updates on certain areas or can be customizable based on needs. Pros User friendly and navigation. The menus shows wide variety of options that you can choose from depending on your needs. Cons When we need to make updates or changes, there are fields that are limited. It is better if more fields are customizable. Review Source SP Sergio P. CNA Hospital & Health Care Used the software for: 1-2 years ### "Straightforward Scheduling " February 25, 2026 5.0 Overall, the app is easy to use and does what it needs to do without much confusion or bulk. It’s straightforward and an effective scheduling solution for an organization of any size. Pros UKG is easy to use, and the app integrates well with the desktop version. It is simple to use as an employee, and has powerful tools for management. It is an all in one solution for pay, time card, and scheduling. Cons The breakdown of the hours on the time card can be confusing, but that is more a function of my organization’s convoluted differential rates. Review Source VC Vicente C. Quality Technician Automotive Used the software for: 2+ years ### "A balanced View of UKG Pro" February 28, 2026 4.0 My overall experience with UKG Pro has been moderate. It helps organize tasks, and the self-service option for employees are useful. However, the system can feel complex and overwhelming at times. Overall, it gets the job done. Pros What I liked most about UKG Pro is that the system is user-friendly, with clear interface that makes navigating HR tasks simple. Cons What I like least about UKG Pro is that some features feels buried deep in menus, making navigation a bit confusing at first. Review Source JL Jessica L. Director of HR Medical Devices Used the software for: 2+ years ### "An All-in-One Solution for Making HR a Strategic Partner" April 24, 2025 4.0 We’ve had a great experience with UKG overall. I appreciate that the system helps our department play a bigger role in shaping the organization, giving us the tools and insights to be a real strategic partner. Pros I really appreciate the reporting capabilities in this software. The ability to have all HR data centralized in one system makes managing information much more efficient and seamless. Cons I appreciate the functionality of this software, but I wish the service and support were more responsive and effective at times. Additionally, having recruiting data seamlessly integrated with the document manager would greatly enhance efficiency and streamline processes. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Our organization is highly acquisitive and Paychex could not keep up with our growth and complex organizational needs. We had HR data in three different platforms and needed a one-stop shop for all of our HR needs. Review Source KF Kevin F. CHRO Consumer Goods Used the software for: 2+ years ### "Avoid at all costs!" November 29, 2024 3.0 The product is very frustrating and overly complicated. Little user adoption because of it. Their customer representatives aren’t even experts in the product. Pros There is very little I could comment on. Perhaps their org chart. Cons Not intuitive at all for both administrators and users. Overly complicated. Lack of consistent experience across the system because of multiple acquisitions, horrible customer service and overpriced. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing UKG Pro Bamboo could not service a company of our size Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Lack of functionality at the time, user experience and limited functionality. Review Source FC Francois C. Directeur General Construction Used the software for: 2+ years ### "My experience with UKG Pro." February 15, 2026 4.0 UKG Pro has a user-friendly interface that makes general implementation easy. It has helpful tools such as automatic time capture, online time tracking, reporting and analytics. Pros The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management. The software also allows real-time applicants tracking and all candidate management processes. Cons Delayed alerts and notifications and poor customer support services are the major issues negatively affecting implementation of the software. Review Source Response from UKG February 23, 2026 Hi Francois, thank you for your feedback! We appreciate you highlighting the benefits of UKG for your HR processes. VR Verified Reviewer Loan Servicing Specialist Financial Services Used the software for: 1-2 years ### "Overall Great Expereince " January 20, 2026 5.0 UKG Pro is a reliable HR platform. The interface is user-friendly, and it makes tracking employee information and payroll straightforward. Pros What I like most is how it saves time by automating tasks like payroll and time tracking. Additionally, it is easy to use and makes managing HR tasks much simpler. Cons Some menus and options are hard to find and could be more user-friendly. Overall it works well, but small improvements in speed and navigation would help. Review Source LC Louis C. Assistant Manager Security and Investigations Used the software for: 1-2 years ### "UKG Pro: Clock in for review.." January 9, 2026 4.0 Overall it has helped both leaders and staff manage their time cards as well as time off efficiently Pros The ease of being able to punch in and out from your cell phone. I also like the different features offered to help keep information secure Cons Small screen can make correcting and editing time cards is difficult at times when utilizing the phone app. Review Source ZC Zuleika C. Gas Inspections Construction Used the software for: 1-2 years ### "UKG review " August 9, 2025 5.0 My overall experience is satisfying, helpful and informal. I enjoy using UKG pro. Thank you for the good software we have Pros I like how UKG Pro is very informal everything that needed is on the website such as pay stubs, W2s, bereavement forms, goals upload, volunteer pto , hand book, etc Cons So far there’s nothing I have to say bad about it. I actually love it. Theres no bad reviews I have or anything negative to say about the software. Review Source JW John W. IT Support Construction Used the software for: 6-12 months ### "UKG PRO -Easy to use" June 26, 2025 5.0 I downloaded the app without issue and needed no instructions because of how easy it is to navigate. Pros Easy sign on. Very user friendly and all of the information I need regarding my pay and time off is right on the app. Cons I honestly do not have any negative things to say about UKG Pro. It does all that I require for my timekeeping and pay and time offf. Review Source MK Max K. Case Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Streamlined Time Management" April 26, 2025 5.0 Its excellent software with some of the most features I've ever used. My boss can approve my vacation requests remotely, and I can access all my important employee data. Pros What I like most about UKG Pro is the fact that it streamlines my schedule, timecard, and vacation time along with important employee details. Cons I work in social services so my work environment can be semi volatile, causing me to be away from my desk frequently. The punch card is so accurate sometimes its hard to match up my punches. Review Source ZG ZACHARIAH G. Inventory control specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Software is very user-friendly" May 2, 2025 5.0 Great, the software is for the most part very easy to use and helps employees to keep track of everything that is important such as pay, time clock and time sheets. Pros I really enjoy that all that all the main information needed is on the home page of the software making it very easy to access. Cons I personally believe the time off section can be a little more in depth, it is not a bad setup but I think it should be more simplified. Review Source VR Verified Reviewer HR Business Parner Industrial Automation Used the software for: 2+ years ### "Comprehensive HCM on the market. " January 14, 2025 5.0 Overall a good experience using the system. The system has a great user interface and has multiple components that can be configured to perform HR functions based on the business needs. Pros UKG Pro is one of the best HCM tool on the market as it has all the components needed to run the HR functions. Its a full comprehensive tool. Cons The only thing that need improvement is the online training components to further learn about the system. Review Source JV Jasmine V. RN Hospital & Health Care Used the software for: 2+ years ### "Easy to use " May 1, 2025 4.0 Pros It is easy to clock in and clock out, the site is easy to understand and user friendly. Cons Sometimes the website crashes and is unable to use. Also, the 15 min intervals are hard to read. Review Source NB Nicholas B. Sales Manager Retail Used the software for: 2+ years ### "UKG is very convenient, and the app is great and easy to use!" October 9, 2024 5.0 I use this daily, for payroll, hours worked, time off requests, and tax forms Pros The mobile app is very convenient, and the ease of use, is very nice! Cons there have been reports from some of my reps, that the app crashes, they have to uninstall, then reinstall, and then it works fine. Review Source ME Madison E. Quality Improvement Consultant Hospital & Health Care Used the software for: 1-2 years ### "UKG Review" August 26, 2025 5.0 Pros UKG is a great way to track your time card, submit time off requests, and see your allotted time sheets. Cons I wish UKG Pro was a bit more user friendly and gave alerts when needing to approve your current pay period.UKG Review Source JM JD M. Payroll Specialist Education Management Used the software for: 6-12 months ### "Does what i need it to and more. " April 23, 2025 5.0 I have no complaints and i can find what i need. The only issue would be return time on tickets when i do have issues. Pros I find it easy to locate reports i need and processing is very straightforward. Cons i do wish it was easier to have support return times on tickets. Review Source ES Ellie S. Senior Marketing Campaigns Lead Education Management Used the software for: 2+ years ### "Useful but sometimes complex" April 25, 2025 4.0 Pros I generally liked the self-service portal and the product design Cons I found it complicated to search for certain information, like specific pay stubs Review Source Similar Products Featured