# UKG Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UKG Pro the right Payroll solution for you? Explore 728 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/480/UltiPro/reviews/ --- UKG Pro 4.3 (728) [View alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of UKG Pro Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews SM Sahil M Manufacturing SupervisorPharmaceuticals, 501 - 1,000 employeesUsed the software for: More than 2 years. “The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations.“ June 13, 2026 BD Brittney D HRIS ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “We've had several issues with payroll processing (like files not going to the bank due to a server issue with UKG - happens once/month) a lack of customer support (where we feel like we keep getting handed off instead of working together to find a solution).“ November 4, 2025 SS Swaminathan S HR AssistantHospitality, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Comprehensive HR and workforce management platform with strong payroll, recruiting, employee self-service, reporting, and time-tracking capabilities.“ June 18, 2026 Jeremy V Field Supervisor of InspectionsConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “It sometimes zoom's in really large and it makes using the app difficult at times.“ April 20, 2026 FC Francois C Directeur GeneralConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management.“ February 15, 2026 DK Denise K Benefits ManagerConstruction, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The Content Management gadgets is unnecessarily complex.“ April 7, 2026 Chris C Quality ManagerBuilding Materials, 51 - 200 employeesUsed the software for: 1-2 years. “Aside from payroll and time management, we've been able to utilize it for goal tracking, performance reviews and salary planning.“ March 30, 2026 BG Bethany G Cardiovascular TechnicianHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I can never get it to pull up my paystubs or PTO on the app.“ August 12, 2025 ## Showing most helpful reviews Showing 1-25 of 728 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon B. Senior Vice President People and Culture Insurance Used the software for: 2+ years ### "Great HRIS overall" April 24, 2025 5.0 We have been a UKG client for 6 years and overall very satisfied overall with the product. The system has really helped us scale as an organization and provides us a one stop shop and single source of truth for all our employee information. We pretty much utilize all modules and they work as needed. Pros UKG Pro does exactly what we need it to do. We really like that it has worked well for us as an "all in one" solution that handles HR, Payroll, Learning, Performance & Talent Management, Compensation, Recruitment & Onboarding etc... While there's no perfect "one size fits all" HRIS, UKG Pro checks a lot of the boxes for us and has been a great system to support our growth and scaling as a department over the last 6 years. Cons Ever since the merge between Ultimate and Kronos group, the service and support model has not been where I'd like to see it. Lot's of promises about focus in this area, but yet to see anything come to fruition. Some of the modules UX/UI need improvement and updating - can be a bit clunky. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing UKG Pro Overall product offering and capabilities as well as pricing. Review Source JJ Jessica J. Senior Director, People and Culture Staffing and Recruiting Used the software for: 1-2 years ### "Highly Recommend" April 21, 2026 4.0 It is one of the better systems on the market, highly customizable, easy to use, and UKG offers a good support system. We have been with the platform for two years, and have been happy with it. Just wish I had more time in the day to truly customize the platform more. Pros The platform is overall easy to use for both end users for both the app and web versions. I prefer UKG Pro over UKG Ready for general layout, navigation, and overall structure. UKG Pro also offers more customization when compared to top vendors (ADP, all of the Pays, etc.). The support team is also responsive in a timely manner. Cons The mobile app needs to be updated to include more features, for example, document acknowledgment. There are many end users who primarily use their mobile phones and will not use a computer; it is critical for the mobile app to provide all of the same options as the online version. Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro Ability to customize and cost were the driving factors. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Needed to leave a PEO and was looking for a system that could handle a complex business. Review Source Response from UKG April 22, 2026 Hi Jessica, Thank you for leaving a review! PK Patricia K. Senior HR Generalist Plastics Used the software for: 2+ years ### "Unreliable and difficult to navigate" April 2, 2026 2.0 Considering the high price of this product, we expected much better support. Speaking to a call center in India with employees that do not know solutions to specific issues is not a good solution. Pros Payroll Processing was seamless and uncomplicated. The onboarding process is also straight forward and seamless. Cons Communicating with ukg was a nightmare. The call center can't help you, it takes forever to find help or you won't ever receive any kind of support. Our business was left alone with too many issues. I'm sure the software itself isn't bad, but no one was willing to assist us in making it work for our business. The software was difficult to use and not user friendly. Users couldn't locate benefit enrollment and had issues adjusting tax setup and other info. The missing support for tax setup and filing was a nightmare. The reporting feature was extremely difficult to navigate and reports had missing or incorrect info at times. Review Source Response from UKG April 6, 2026 Hi Patricia, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com to determine how we can provide you with a solution. We would like to thank you for bringing this to our attention. BB Brian B. IT Project Manager Construction Used the software for: 2+ years ### "HCM for the long haul" April 14, 2026 4.0 They showed a real commitment to listening to us and helping us solve our problems. We are in perfect alignment with our new customer success team and look forward to years of partnership in supporting our workforce. Pros This solution has robust capabilities for our 2000 employee company. We have multiple union paygroups with different accruals and benefits packages and UKG Pro is able to handle them all. We have used it for 3 years and renewed. Cons We implemented during the time of the Kronos and Ultimate solution merger, so at times there were growing pains, both with the solution and with support. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) To handle another level or organizational complexity. Review Source Response from UKG April 16, 2026 Thank you for leaving a review. Your feedback is greatly appreciated. KN Keith N. Global HR Systems Manager Consumer Services Used the software for: 1-2 years ### "UKG Pro: Where HR Gets Better Every Release!" April 8, 2026 4.0 My overall experience with UKG Pro has been very positive. Its strong functionality, steady stream of innovation, and meaningful enhancements consistently improve our ability to support the business and deliver a better experience for employees. Pros UKG is not so complex that it requires third‑party vendors to help administer. When organizations are open to adjusting their processes, UKG Pro can streamline and enhance them, making it easier for HR to support the business effectively. Cons What I like least about UKG Pro is the way its modules connect. The integrations and APIs don’t always flow smoothly or quickly, which creates gaps in the end‑to‑end experience. Additionally, the look and feel varies from one module to another, and UKG needs to establish more consistency and uniformity across the entire platform. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Cost was a factor, as well as consolidation of multiple HRIS. Review Source Response from UKG April 10, 2026 Hi Keith, Thank you for leaving a review! We appreciate your feedback. VR Verified Reviewer IT Administrator Hospital & Health Care Used the software for: 6-12 months ### "High end Employee Management solution. " April 16, 2026 4.0 Overall, it is a quality tool that is fairly expansive. It can handle onboarding processes, HRIS, benefits management, payroll management, self service timecard management, and time off requests. Pros UKG Pro has been a reliable tool for managing employee information. From candidate processing to payroll to benefits management, it does it all. It has a good value for the money and a high level of support behind it. Cons The website is nice, but the app has issues. Both have some features that aren't the most intuitive. Sometimes it takes a couple minutes to navigate to the right area for timecard punches resulting in missed minutes. Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Switched from a multi vendor solution using a local payroll organization and Bamboo HR. This solutions is also managed by our parent company. Review Source Response from UKG April 17, 2026 Thank you for leaving a review! FW Felicia W. Payroll Consult Automotive Used the software for: 6-12 months ### "Modern Day Payroll Processing" April 8, 2026 4.0 During my 32 yrs. as a Payroll Professional I have worked with several Payroll processing systems, and UKG has made the switch over to cloud base feel almost seamless. Pros The ease of processing a payroll and the security in knowing that tax filings will be done correct and in a timely manor. Customer Service is top tier. You can expect communication via email or by phone almost instant. Cons The reporting could be more user friendly. There are many standard reports available for your use, however trying to build a custom report on your own is very complicated if not impossible. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) More cost efficient for the new Cloud base systems. Review Source Response from UKG April 13, 2026 Hi Felicia, Thank you for your positive review! We're glad to hear that UKG helps with your payroll and tax filings. DK Denise K. Benefits Manager Construction Used the software for: 2+ years ### "Room for improvement" April 7, 2026 4.0 UKG works just fine. Compared to other HRSI systems that I have worked with, there are no pros that stand out. Pros The menus are easy to navigate. It is helpful to have a separate page for managers to post their resources. Cons the benefits admin piece is clunky. It is difficult to track correct benefit effective date when an employee changes coverage tiers. The reporting is overly complex to attempt to build a new report and pull in the correct fields. The Content Management gadgets is unnecessarily complex. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing UKG Pro I was not part of the decision to move forward with UKG Review Source Response from UKG April 10, 2026 Hi Denise, Thank you for leaving a review! cS carlos S. Director Warehousing Used the software for: 1-2 years ### "Comprehensive HR Platform with Usability and Performance Tradeoffs" May 4, 2026 5.0 Pros Centralized HR, payroll, and workforce data in one platform Strong payroll accuracy and compliance capabilities Robust reporting and analytics for workforce insights Timekeeping and scheduling tools support labor planning Scalable for large, multi-site operations Cons User interface feels dated and not very intuitive Reporting can be complex and time-consuming to build System performance can lag, especially during peak payroll periods Limited flexibility for custom workflows without heavy configuration Customer support responsiveness can be inconsistent Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Needed a more scalable system to support multi-site, high-growth operations Stronger payroll accuracy and compliance capabilities required at scale Better workforce management integration (timekeeping, scheduling, labor tracking) More robust reporting and analytics for leadership decision-making Standardization on a platform that aligns with enterprise-level processes and controls Review Source Response from UKG May 6, 2026 Hi Carlos, Thank you for sharing your experience with UKG. VR Verified Reviewer Quality Manager Building Materials Used the software for: 1-2 years ### "All-In-One Software" March 30, 2026 4.0 Overall, experience has been good using UKG Pro. As a manager of a team, it has allowed me to easily manage times, reviews and overall tasks within a single software. Pros It's user friendly and easy to use in all aspects. Aside from payroll and time management, we've been able to utilize it for goal tracking, performance reviews and salary planning. Cons While it's good that it is customizable, it can be painful to navigate through these customizations and make the software exactly what you imagine. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Dayforce didn't offer the same features and usability that we were looking for as our company grew. Review Source Response from UKG March 31, 2026 Thank you for taking the time to leave a review! HR Haley R. registrar Hospital & Health Care Used the software for: 2+ years ### "UKG PRO for a PRO" March 31, 2026 4.0 Overall, I’d say UKG Pro is a solid choice for any HR department looking to ease their workload. While no platform is perfect, my experience has been positive, and I appreciate how it helps us operate more efficiently. From payroll to time tracking, everything feels streamlined and easy to navigate. The interface is user-friendly, which is a huge plus—especially when you have team members who aren't as tech-savvy. Pros One of the best things about it is how easy it is to access all my info in one place. The platform does a great job of centralizing HR data, so everything I need is just a few clicks away. The mobile app is fantastic! I can quickly check my timecards, view my pay stubs, and keep track of my PTO right from my phone. This not only saves time but also makes me feel more engaged with my work and aware of what's happening with my benefits. Cons The mobile app tends to go down about once a month. It’s a bummer because when I rely on it for tasks and updates, suddenly losing access makes things a bit chaotic. Review Source Response from UKG April 4, 2026 Hi Haley, Thank you for leaving a review! JE Jordan E. Payroll Specialist Hospital & Health Care Used the software for: 6-12 months ### "Effective for Payroll" February 10, 2026 4.0 As an HR Generalist using UKG Pro primarily for payroll and timekeeping, my overall experience has been mixed but generally positive. UKG Pro has a lot of cool reports and functions however it requires significant training and ongoing system knowledge to use effectively. In my opinion, PUK Pro is best suited for organizations that have dedicated HR/Payroll staff and the time to properly implement and maintain the system to it's full capacity. Pros This platform is easy for staff to navigate and easily access paystubs, tax forms, VAC and SICK time, timecards which helps reduce routine HR inquiries. I really like all the reporting options within UKG for payroll, time, and employee data. Makes payroll and reconciliations easier to do. Customer Service for this platform has been overall better than other payroll systems I've used in the past. Cons The system is not very intuitive, especially for new HR or Payroll users. Many tasks, such as pulling reports or making a historical corrections require multiple steps. Support does seem to require a lot of trial and error which can be frustrating. Accruals and pay codes can be complicated to understand as a new user and for staff to understand. Review Source Response from UKG February 23, 2026 Hi Jordan, thank you for taking the time to leave a review. We're glad to hear that the platform is easy for staff to navigate. MC MARLEEN C. MAIN REGISTRATION Hospital & Health Care Used the software for: 2+ years ### "MAIN REGISTRAR" May 21, 2026 5.0 THIS APP IS SO EASY TO USE AND WE CAN USE OUR APP ON OUR PHONE AS WELL INSTEAD OF THE COMPUTER TO CLOCK IN AND OUT Pros HOW EASY IT IS TO USE WE CAN CLOCK INTO AND OUT ON OUR PHONES WITH THE APP AS WELL WE CAN LOOK UP OUR HOURS AND DAYS WE WORK Cons WE CANNOT PRINT OUR PAYSTUBS ALL IN ONE I WOULD LIKE IT ALL IN ONE APP TO BE ABLE TO PRINT AND LOOK AT OUR PAYSTUBS Review Source Response from UKG May 22, 2026 Thank you for leaving a review! MCV Ma. Cristina V. Human Resources Specialist Wholesale Used the software for: 1-2 years ### "Excited to explore more!" April 7, 2026 4.0 Overall, this is helpful but can be improved. I just felt that more restrictions can be improved such as making updates on certain areas or can be customizable based on needs. Pros User friendly and navigation. The menus shows wide variety of options that you can choose from depending on your needs. Cons When we need to make updates or changes, there are fields that are limited. It is better if more fields are customizable. Review Source DS Danielli S. Shop Manager Retail Used the software for: 1-2 years ### "Efficient and Empowering Experience with UKG Pro (As Both Staff and Manager)" July 2, 2025 4.0 The app was essential for integrating the HR department with the operations team at the company where I worked. It greatly facilitated requests for days off, holidays, and work schedule management. When I started using UKG Pro, I was a staff member, and shortly after, I was promoted to manager. This allowed me to use the app in two different roles with different permissions, and both experiences were positive. Pros I really appreciated having greater control over my schedule information, including worked hours, scheduled hours, and days off. Updates were quick, and the payslip became much more accurate. As a manager, receiving requests through the app and creating schedules for longer periods was much faster and smarter with UKG. Cons Even after enabling facial recognition for access, the app would log out very frequently and easily, sometimes just by switching between apps or simply locking the phone for a few seconds. Review Source LW Levin W. Cashier Food & Beverages Used the software for: 6-12 months ### "Great application " February 28, 2026 5.0 My overall experience was good could check my pay from week to week log in worked once I got it set up Pros Customer support was so great helping me log in and you could check your pay and make sure it was right very easy to use Cons I really didn’t have any dislikes about this app it worked perfect for me if I had any problems customer support would help Review Source Response from UKG March 2, 2026 Hi Levin, We're pleased to hear that you had a great experience with UKG! Thank you for taking the time to leave a review. JM Jasmine M. sales associate Apparel & Fashion Used the software for: 1-2 years ### "Great App !!" February 4, 2026 5.0 My overall experience is great and wish all jobs would use it or something similar to it . i love the ease of everything Pros i like that you put your days off in the system and block your schedule and also you can put up shifts and pick them up Cons sometimes it runs a little slow but i really don't have any other complains the system is good ! i love it Review Source Response from UKG February 10, 2026 Hi Jasmine, thank you for taking the time to leave a review! We're happy to hear that you enjoy our scheduling tools. VR Verified Reviewer Payroll Administrator Machinery Used the software for: 6-12 months ### "Not my Favorite" October 30, 2025 3.0 Pros One stop shop, complete HRIS system and storage of personnel data is great, ease of access to employee files Cons reporting is impossible to navigate. Customer service is slow and delayed, takes weeks if or months for an answer. Review Source MM Marty M. Senior Leadership Logistics and Supply Chain Used the software for: 1-2 years ### "UKG Pro Experience " April 24, 2025 5.0 My overall experience with UKG Pro was very positive. It’s a reliable, comprehensive platform that made HR and payroll processes more efficient. I appreciated how it centralized employee information and offered useful self-service features, which saved time and improved accuracy across the board. Pros What I liked most about UKG Pro was how it streamlined complex HR and payroll tasks into a single, user-friendly platform. The self-service features empowered employees, while the robust reporting and analytics tools gave managers real-time insights for better decision-making. It made everyday processes more efficient. Cons While UKG Pro is a powerful system, some tasks weren’t very intuitive for end users and often required admin support or reaching out to customer service. Review Source AM Angelika M. Company Owner Design Used the software for: 1-2 years ### "UKG Pro Is Amazing" May 30, 2025 5.0 my overall experience is amazing. i love everything about UKG Pro. it has helped me so much with keeping up with my own payroll and everything. Pros I love how easy it is to use. I love how it keeps track of everything you need to run a good business. you can manage payroll and everything with UKG Pro. Cons Nothing. UKG Pro has everything i need to run a successful business. i love everything about it and use it weekly for my business. Review Source JW John W. IT Support Construction Used the software for: 6-12 months ### "UKG PRO -Easy to use" June 26, 2025 5.0 I downloaded the app without issue and needed no instructions because of how easy it is to navigate. Pros Easy sign on. Very user friendly and all of the information I need regarding my pay and time off is right on the app. Cons I honestly do not have any negative things to say about UKG Pro. It does all that I require for my timekeeping and pay and time offf. Review Source VC Vicente C. Quality Technician Automotive Used the software for: 2+ years ### "A balanced View of UKG Pro" February 28, 2026 4.0 My overall experience with UKG Pro has been moderate. It helps organize tasks, and the self-service option for employees are useful. However, the system can feel complex and overwhelming at times. Overall, it gets the job done. Pros What I liked most about UKG Pro is that the system is user-friendly, with clear interface that makes navigating HR tasks simple. Cons What I like least about UKG Pro is that some features feels buried deep in menus, making navigation a bit confusing at first. Review Source EH Emily H. Assembler Machinery Used the software for: 1-2 years ### "It works great for us! " June 11, 2025 4.0 It works,and it doesn’t make my job harder. It’s that simple really. I don’t have any real issues with it. Pros I love how easy it is to access everything at once. I can see my PTO, my points, my teammates and who my supervisor is all from it. Cons The PTO section usually doesn’t update correctly. We have to constantly update it ours selves. It’s not bad overall though Review Source VR Verified Reviewer IT Engineer Internet Used the software for: 1-2 years ### "Good solution" August 29, 2025 4.0 Pros It combines everything you need for your HR & recruitment team. Onboarding, benefits, to payroll and booking time off all in one place. The end used experience is great for end users and simple to use. This tool can be used to automate onboarding using an identity management platform using low code solution. Cons The learning curve to fully utilize the platform for all the solutions offered may be steep and the mobile app is very limited but allows you to easily book paid time off. Review Source KS Kimberly S. Bookkeeper Education Management Used the software for: 2+ years ### "UKG is a lifesaver" April 10, 2025 4.0 Pros What I like most about UKG Pro is the ease of reviewing timesheets and time off requests from employees. There are ways to utilize mass entries to submit entries all at once for all employees. Cons I don't like that the employee listing is not automatically in alphabetical order and you have to keep changing it everytime you look at the listing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.