--- title: "Page 2 | Practice-Web Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Practice-Web the right Dental solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/48192/Practice-Web-Dental/reviews/?page=2" page_type: "reviews" language: "en" --- Practice-Web 4.9 (115) [View alternatives](https://www.capterra.com/p/48192/Practice-Web-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 2 - Reviews of Practice-Web ## Showing most helpful reviews Showing 26-50 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LL Leslie L. office manager Hospital & Health Care Used the software for: 2+ years ### "Easy breezy Practice Web" July 7, 2025 5.0 I would recommend this to other dental officed. It is a major upgrade from the old one. Great improvements and it makes you want to work when logging in and seeing all the program has to offer. It gives you the drive to want to learn more about and actually watch the tutorial videos. Pros The layout of the program is colorful and engaging. Easy to navigate and the symbols are self explanatory. Cons The cloud based part is the only problem. It can take a few minutes to load. And a lot of times we are unable to assist patients when this happens because it lags for 5 minutes at a time Review Source DA Danielle A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "5 star program" February 22, 2025 5.0 My overall experience has been an incredible one. I recommend any office looking for a complete software/ support program that is absolutely affordable to contact Practice-Web! Pros Extremely easy to use, detailed and continuously updating to current needs of the office. The amount of support from tutorials to live assistance is tremendous! Cons There isn't much to not like. The software is extremely easy to use, the amount of support they provide is amazing! Review Source NS NORA S. BILLER Hospital & Health Care Used the software for: 2+ years ### "ABOVE AND BEYOND" February 15, 2025 5.0 WE ALWAYS RECEIVED SUPPORT FROM PRACTICE WEB OVERALL. THE TECHNICAL SUPPORT IS GREAT. WE ALWAYS RATE WITH 5 STARS. Pros THE SUPPORT IS EXCELLENT, WE'RE ALWAYS RELYING ON THEIR PROFESSIONAL KNOWLEDGE ABOUT THE PROGRAM Cons WE WISHED WE HAD TRAINING AT THE BEGINNING, BECAUSE WE'VE ALWAYS BEEN CALLING TO GET ASSISTANCE Review Source Response from Practice-Web February 24, 2025 Thank you Nora! It's a privilege to serve your dental practice. JR JENIFFER R. OFFICE MANAGER Medical Practice Used the software for: 1-2 years ### "OFFICE MANAGER " March 10, 2025 5.0 ALL THE REPS ARE EASY TO GUIDE US WHEN WE HAVE AN ISSUE Pros THE EASY SOFTWARE IS EASY , EASY FOR NEW STAFF ITS GREAT Cons HONESTLY, WE HAVE NEVER HAD ANY ISSUES WITH PRACTICE WEB Review Source YK YoungSeong K. DENTIST Health, Wellness and Fitness Used the software for: Less than 6 months ### "BEST DENTAL SOFTWARE" March 17, 2025 5.0 VERY EFFICIENT AND USE FRIENDLY SOFTWWARE Pros VERY CONVINIENT AND USER FRIENDLY HELPING A LOT OUR FRONT STAFF Cons NOTHING SPECIAL SOME EXTRA FEATURES ARE LACKING COMPARED TO THE OTHER SOFTWARES Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) A LOT OF COLLEAGUES RECOMMENDED PRACTICE WEB. Review Source TC Tony C. Dentist Prosthodontist Hospital & Health Care Used the software for: 2+ years ### "Loyal and satisfied customer" December 13, 2024 5.0 I have had a great and satisfying experience over the last 10 years (plus?) with practice-web. I have been a loyal customer and have recommended it to a number of my colleagues who are also satisfied with the product. Pros Cost: Reasonable and affordable Customer service: Always available, if not immediately, it is certainly within a couple of hours and/or same day Clinical features: user friendly, has all the components needed to document clinical settings, easy to navigate between modules Cons Practice-web has improved the perio and tooth charting!!!! it has been a slow but productive process. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Practice-Web ease of dealing with the salespeople, cost, and transparency Review Source Response from Practice-Web December 30, 2024 Thank you doctor for your many years of loyalty. It's a privilege to serve your office! SR Sandhya R. President Hospital & Health Care Used the software for: 2+ years ### "Amazing! Highly recommend it!" December 13, 2024 5.0 I am very happy with the software. I find it very easy to navigate and the support is excellent. Unlikee other software support, they actually pick up calls, and on rare occasions when they don’t, they are quick to return the call. I love it! Pros Very user friendly and comprehensive. Their support is awesome. Cons Nothing really, i cant find anything wrong Switched from [Easy Dental](https://www.capterra.com/p/2332/Easy-Dental/) Not satisfied with features.Lot of glitches too Review Source RB ROQUEL B. front desk Health, Wellness and Fitness Used the software for: 2+ years ### "Practice web review" January 15, 2025 5.0 Very easy especially with the support team they are very much appreciated Pros simple to understand and make appointment appreciate features like appointment restrictions and popups Cons a couple things I need help on with the background issues but support always helps Review Source FK Frederic K. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Practice web 5 stars" November 11, 2024 5.0 Have had it for 3 years great program, a little rough in the initial use of the program but overall a great dental program Pros Support, respond in a timely matter and are very efficient Cons Multiple steps to add data to the program. Once data is in a very efficient easy to navigate program! Switched from [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Datateam was acquired by practice web. Transition was easy Review Source YB Yahia B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Office Manager" October 4, 2024 5.0 Very happy with the support and the product Pros Not complicated. Very easy to use. Reliable. Cons Few DB queries don't work. It will be nice if we have a DB queries training. Review Source SB Shikha B. Dentist Cosmetics Used the software for: 2+ years ### "Best dental office software" August 3, 2021 5.0 My overall experience is very good and it’s very easy to use. Their monthly support system is also excellent I highly recommend to use their monthly support. Pros I have been using Practice-Web for my dental office needs! I started using this software in 2008 and we have been upgrading our office to the latest version 20.3 today. This software is very friendly and easy to use. Over the years I had multiple staff come and go and they were easily trained to use this software. The software continues to change and improve with new features that are very helpful. The most liked part of the software is the ease to use of this software. Cons This software is very difficult not to like. It doesn’t have too many flaws. The only thing that was a problem had to do with HMO insurances however even that I learned to work with the program since HMO insurances wasn’t a big part of my practice. Review Source Response from Practice-Web July 14, 2022 Thanks for your kind words and loyalty all these years, Dr. B! We're always looking for new ways to enhance Practice-Web and are thrilled our upgraded features are helping you thrive even more! We're glad you and your team find the software easy to use as well. It sounds like your issue with HMOs was resolved through training, but if you need further assistance, our Support team is happy to help. Just call 800.845.9379, option 2. We also have a large catalog of training videos on YouTube for refreshers and self-guided learning. Kenneth S. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Practice-Web .vs. OpenDental .vs. EagleSoft .vs. Denticon" December 6, 2021 5.0 Texting with in product, newsletters, reviews, smart CallerID add on package, eRx add on. Pros I find the ease of charting and treatment planning; it is uncomplicated and straightforward! Software support is very personalized, and I rely on the support for problem resolution, upgrades and usage/training. Cons Lack of “cloud” support, but they add Doctor Portal now which helps Reason for choosing Practice-Web Texting with in product, newsletters, reviews, smart CallerID add on package, eRx add on and partnership with DentalXchange Review Source Response from Practice-Web July 14, 2022 Thanks so much for your kind words, Ken! We're glad the Dentist Portal is fulfilling your needs for now and thrilled your practice is maximizing production and revenue with our Smart Tools. If you're not already connected with us on our new cloud-based offering, please call us at 800.845.9379 or email sales@practice-web.com, so we can get you the details. It literally gives you full access to the full practice management software on any device from anywhere (no portal or special apps needed) and comes fully loaded with texting and a variety of other tools already included. AW Arthur W. DDS-Owner of Portable Dental Services Health, Wellness and Fitness Used the software for: 2+ years ### "For my practice, Practice-Web has been the answer for the financial management." April 4, 2023 5.0 Practice-Web has been solid in the basic functions that I use, primarily insurance billing, patient account management, document storage - including x-rays. It has been very stable and is updated fairly regularly and in using it I have the impression that I am keeping up with all of the possibilities that technology offers in running my "specialty" dental practice which is limited solely to Skilled Nursing Facilities. Pros PW is quite easy to use and is robust in its reporting capability. Over the 40 years that I've practiced dentistry I've used Easy Dental, QuickDental, JDent, and Practice-Web. Of these, PW is by far the best for its integration of several functions. I especially value the ability to scan and attach documents to each patient record! Cons I used to be able to categorize patients by SNF (skilled nursing facility) using a special field in the software. This made it easy to sort in this way, but, unfortunately, this field was taken over by Open Dental a number of years after I had purchased Practice Web and after that it was no longer available for my using it in the unique way that I did. I really miss that function! I also wish that there were shortcut keystrokes for data entry rather than mouse clicks only. Reason for choosing Practice-Web They had the best price for all of the functions that I wanted in practice management software. Review Source Response from Practice-Web April 5, 2023 Thanks for your thoughtful review, doctor! It's awesome when someone who has experience with different software provides a comparison based on hands-on use. You mentioned not being able to categorize by skilled nursing facility. This can still be logged if you enable Public Health (Setup > Advanced > Show Features > Public Health checkbox) - a "Site" option becomes available in Patient Information. You may want to check that out to see if it meets your needs. On shortcut keystrokes - this may help: https://practiceweb.zohodesk.com/portal/en/kb/articles/keyboard-shortcuts That alone, or paired with Auto Notes (templated notes with prompts)/ Quick Paste Notes (inserts text of your choosing) might work. If you want help with any of these things, please connect with our technical support at Support@Practice-Web.com or call 800-845-9379, option 2. Thanks! RM Robin M. Office Manager Medical Practice Used the software for: 2+ years ### "Metropolitan Dental " May 17, 2023 4.0 I rate it a 8 of 10 because some of the chart features need to be updated AND management reports, and te patient schedule module needs more features. Pros Very easy to use reminds we a lot of Eaglesoft. Cons Not enough management reports. We need end of day reports for adjustments, collections etc. Reason for choosing Practice-Web Cost and they could not migrate enough of our information over. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) This was done by previous manager. Review Source Response from Practice-Web June 5, 2023 Thanks so much for your thoughtful review, Robin! We're glad you find the software easy to use. Most of what you don't find in standard reports, you can get through queries. I was able to locate you in our system and it looks like you've connected with Support, so maybe this concern was already addressed. If not, please reply to the direct message I sent or contact Support and let us know what data you need, so we can help you get the right reports. Thanks! JC Jaewoo C. Owner Medical Practice Used the software for: 2+ years ### "Good Dental Software" August 14, 2024 5.0 Pros User friendly and not as difficult as other dental software. Cons texting word count limitations and the fact that the number for the texts comes out as 1-800 number; not that great in terms of the reports being accurate (like recall list) Review Source Response from Practice-Web August 29, 2024 Hi, Jaewoo! Thank you for being a valued client and for using Practice-Web. We're glad to hear that your team finds Practice-Web user friendly. To address your concerns, unfortunately all text message providers limit the number of letters/characters allowed to be transmitted. But we have done everything we can to make sure that our users have the ability to send the maximum number of characters allowed by the cell phone service providers. If you find that your recall list has some inaccuracies, this typically occurs when a staff member doesn't correctly use the Recall Appointment button in the Appointment Module. Have your staff call our support team and we'll be happy to review the correct use of Recalls in Practice-Web. uP upendra P. DDS Medical Practice Used the software for: 2+ years ### "Great dental software" May 17, 2023 5.0 great Pros easy to use and navigate, good support and online resources Cons updates happen a lot, have to navigate each station for updates Reason for choosing Practice-Web more features Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) practice web easier to use Review Source Response from Practice-Web June 5, 2023 Thanks so much for your kind words, doctor! We're glad you find the software easy to use and are maximizing the software by leveraging the extra features. With on-premises/in-office/server-based software, individual workstations always need to be updated. Although we try to combine updates as much as possible, they often come with changes that impact security and integrated tools, so we have to roll those out in a timely manner to ensure everything keeps working smoothly. It usually only takes a few minutes though, so it shouldn't impact your flow much. Our cloud-based solution doesn't require updates - you always have the latest version. Please ask us for info if that's something you'd like to learn more about. JH Joseph H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Practice-Web" September 12, 2022 2.0 I used this for a few years during the early practice start up phase. Pros Low cost,, was great during my practice start up phase as I could not spare additional cash flow to pay for premium software Cons The features were updated very infrequently and slow to be released. Reason for choosing Practice-Web Main reason was the low cost and immediate need for software. It was early in their company’s history as well and easier to work with them. As they grew it became more difficult Review Source Response from Practice-Web October 13, 2022 Thank you for taking time to share your thoughts! I can't match you to your account with 100% certainty because Capterra doesn't show your last name, though it looks like you might have had Support for short period of time about a decade ago. Paid support is required to receive the upgrades. Major releases are done roughly twice per year with minor upgrades between. Technical support is also a benefit of paid support. We've had a 98-100% satisfaction rate from clients (via post-support surveys) for the past several years and holding. It's a big deal to us because we follow up on every issue - we want our clients to be happy and thrive! I'm not sure if your experience wasn't up to par because your Support lapsed or something else happened because it was so long ago, but if you'd like to elaborate more or see what Practice-Web is like today, please call us at 800.845.9379 (opt 1). Thanks! EA Edmundo A. DOCTOR Health, Wellness and Fitness Used the software for: 2+ years ### "GREAT USE IN DENTAL OFFICE" March 14, 2024 5.0 USEFULL EASY TO USE GREAT SUPPORT COST EFFICIENT Pros THE COSTUMER SUPPORT AND EASE TO USE WHEN IT COMES TO CHARTING AND BILLING Cons SMALL LETTER AND THE COLORS THAT WE CAN USE TO DISTINGUISH ARE VERY LIMITED Alternatives considered [Yes Prime](https://www.capterra.com/p/25891/Yes-Management-System/) Review Source Response from Practice-Web July 3, 2024 Hi, Edmundo! Thank you for the good review. We're glad that you found Practice-Web easy to transition to from your previous software. If you're having trouble with screen/text size sometimes we can assist you with adjusting the resolution on your monitor to improve visibility. Please reach out to support and we'll be happy to help. EA Ella A. Billing Department Hospital & Health Care Used the software for: 1-2 years ### "Super Happy with Practice-Web" June 19, 2024 5.0 Pros We like all the options we have when presenting treatment, and how easy it is to use for all of the staff! Also, when you look for help with anything, there are multiple ways to contact a practice web representative Cons As with any other program, sometimes it crashes, and opening a second app like DENTIMAX or OWANDY takes more than 3 clicks. Review Source Response from Practice-Web July 3, 2024 Thank you Ella for your review. We're glad that your team finds Practice-Web easy to use. If you every have an issue with the software, reach out to our support team right away and we'll be happy to resolve your concern. JA Jennifer A. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Dr. LaTempa REview" December 14, 2023 5.0 Pros Love the texting and the attachment s for online Cons unable to switch easily from the texting to the schedule. Any easier way to find a patients appointment Review Source Response from Practice-Web December 19, 2023 Hi, Jennifer! Thank you for being a valued client and for using Practice-Web! We're happy to hear that you are maximizing productivity by using our patient texting. If you would like to stream line how you navigate between the texting and Practice-Web application, please contact our support team and we would be happy to schedule a free review call for you. VP Vimal P. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Dr patel dental office " January 5, 2024 5.0 Pros Ease of use,good customer service,ease of integration Cons Treatment planning ,I wish I can do more Review Source Response from Practice-Web January 15, 2024 Hi, Dr. Patel! Thank you for being a valued client and for using Practice-Web! We're glad that you appreciate our hard working support team and find Practice-Web user friendly. The treatment plan module has a lot of features that can help you prioritize different levels of treatment, schedule or plan to schedule future appointments and sign the treatment plans electronically. If you would like to call our support team so we can show you some features of the treatment plan module that you may not currently be using, please call support and we'll be happy to assist you. TB Traci B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great software" November 28, 2023 5.0 Overall it is really great for all the staff and even temps that have to use it Pros It is very easy to use. It is very similar to another software I used in the past. Cons I do not like that occasionally it runs a little slow Alternatives considered [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) Review Source Response from Practice-Web December 19, 2023 Hi, Traci! We're very happy to hear that the software is easy to use for your team. We want to make sure your office can maximize all the benefits of using Practice-Web. Please feel free to call us and one of our dedicated support specialist would be happy to address any slowness you're experiencing. SS Stacy S. Front Desk Hospital & Health Care Used the software for: 2+ years ### "Review" September 21, 2023 5.0 Pros It's user friendly. The system is not hard to figure out. Cons Nothing I can think of. We have been using Practice-Web for the last 6 years and are satisfied with the software. Review Source Response from Practice-Web October 19, 2023 Thanks for your thoughtful review, Stacy! We really appreciate it when long-term clients recommend the software. We'd like to talk with you more, but can't tell which practice you're with. Can you please shoot us an email at sales@practice-web.com and let us know? Thanks! KL Ken L. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Long-time Practice-Web User" December 29, 2022 5.0 Pros It's a comprehensive practice management program that helps in all facets of my practice Cons Some features like texting are available at and additional cost on top of the support fees. Review Source Response from Practice-Web January 6, 2023 Thanks so much for your thoughtful review, Dr. Louie. We're thrilled our all-in-one software is helping your practice thrive! SW Sheryl W. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great service" April 6, 2024 5.0 Great support. Whenever they help us problems resolved so easily. Pros The technical support is incredible! The program is so easy to use. Cons Not sure. Everything is great so unable to answer this. Reason for choosing Practice-Web Years ago our manager went to the convention and was impressed with the program. Review Source Response from Practice-Web July 3, 2024 Hi, Sheryl! Thank you for your great review and we're happy to have you as part of the Practice-Web family. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.