# Page 2 | Practice-Web Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Practice-Web the right Dental solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/48192/Practice-Web-Dental/reviews --- Practice-Web 4.9 (115) [View alternatives](https://www.capterra.com/p/48192/Practice-Web-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Practice-Web ## Showing most helpful reviews Showing 26-50 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LL Leslie L. office manager Hospital & Health Care Used the software for: 2+ years ### "Easy breezy Practice Web" July 7, 2025 5.0 I would recommend this to other dental officed. It is a major upgrade from the old one. Great improvements and it makes you want to work when logging in and seeing all the program has to offer. It gives you the drive to want to learn more about and actually watch the tutorial videos. Pros The layout of the program is colorful and engaging. Easy to navigate and the symbols are self explanatory. Cons The cloud based part is the only problem. It can take a few minutes to load. And a lot of times we are unable to assist patients when this happens because it lags for 5 minutes at a time Review Source TC Tony C. Dentist Prosthodontist Hospital & Health Care Used the software for: 2+ years ### "Loyal and satisfied customer" December 13, 2024 5.0 I have had a great and satisfying experience over the last 10 years (plus?) with practice-web. I have been a loyal customer and have recommended it to a number of my colleagues who are also satisfied with the product. Pros Cost: Reasonable and affordable Customer service: Always available, if not immediately, it is certainly within a couple of hours and/or same day Clinical features: user friendly, has all the components needed to document clinical settings, easy to navigate between modules Cons Practice-web has improved the perio and tooth charting!!!! it has been a slow but productive process. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Practice-Web ease of dealing with the salespeople, cost, and transparency Review Source Response from Practice-Web December 30, 2024 Thank you doctor for your many years of loyalty. It's a privilege to serve your office! SR Sandhya R. President Hospital & Health Care Used the software for: 2+ years ### "Amazing! Highly recommend it!" December 13, 2024 5.0 I am very happy with the software. I find it very easy to navigate and the support is excellent. Unlikee other software support, they actually pick up calls, and on rare occasions when they don’t, they are quick to return the call. I love it! Pros Very user friendly and comprehensive. Their support is awesome. Cons Nothing really, i cant find anything wrong Switched from [Easy Dental](https://www.capterra.com/p/2332/Easy-Dental/) Not satisfied with features.Lot of glitches too Review Source DA Danielle A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "5 star program" February 22, 2025 5.0 My overall experience has been an incredible one. I recommend any office looking for a complete software/ support program that is absolutely affordable to contact Practice-Web! Pros Extremely easy to use, detailed and continuously updating to current needs of the office. The amount of support from tutorials to live assistance is tremendous! Cons There isn't much to not like. The software is extremely easy to use, the amount of support they provide is amazing! Review Source FK Frederic K. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Practice web 5 stars" November 11, 2024 5.0 Have had it for 3 years great program, a little rough in the initial use of the program but overall a great dental program Pros Support, respond in a timely matter and are very efficient Cons Multiple steps to add data to the program. Once data is in a very efficient easy to navigate program! Switched from [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Datateam was acquired by practice web. Transition was easy Review Source YK YoungSeong K. DENTIST Health, Wellness and Fitness Used the software for: Less than 6 months ### "BEST DENTAL SOFTWARE" March 17, 2025 5.0 VERY EFFICIENT AND USE FRIENDLY SOFTWWARE Pros VERY CONVINIENT AND USER FRIENDLY HELPING A LOT OUR FRONT STAFF Cons NOTHING SPECIAL SOME EXTRA FEATURES ARE LACKING COMPARED TO THE OTHER SOFTWARES Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) A LOT OF COLLEAGUES RECOMMENDED PRACTICE WEB. Review Source DC David C. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "The best PM" August 22, 2024 5.0 I brag about it all. Very efficient. I've added a stand up computer on the clinic floor because most entries are so quick, it's a waste of energy to sit down. Pros The ease of charting and the notes below the chart that are permanently there and aren't scrolled with the official chart notes. Cons The click to the chart page from the calendar could be simplified. Most calendars provide a left click but yours left click options provide the rescheduling options. One option at the bottom of the scroll down menu for chart face would be nice. Also, my network computer manager has always hated that this is not a web product by current definitions. He consults on all sorts of industries and the computer products always use online servers if they are called "web". Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Horrible experience, losing cases and billings Review Source Response from Practice-Web August 29, 2024 Thanks David for your kind words! We're happy to have you as part of the Practice-Web family. YB Yahia B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Office Manager" October 4, 2024 5.0 Very happy with the support and the product Pros Not complicated. Very easy to use. Reliable. Cons Few DB queries don't work. It will be nice if we have a DB queries training. Review Source MS Mira S. Manager Hospital & Health Care Used the software for: 2+ years ### "Practice-Web system is very easy to navigate." August 3, 2024 5.0 Practice-web is an all-in-one dental system, very easy to navigate and learn. Coming from previous banker who has a zero experience in the dental industry. Pros Practice-Web system is very easy to navigate. Also, if I have any technical difficulty, their technical support is available even on weekends and they reach out pretty fast. Cons The least I like about the tool is that the bone graft has no tooth number option so I would have to edit it on our EDI solutions website. I hope they can update this. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing Practice-Web That time Practice-Web had a promotion and was cheaper but with the same features. Review Source Response from Practice-Web August 12, 2024 Hi, Mira: Thank you for being a valued client and for using Practice-Web! We're very happy to hear that you appreciate our support team. Regarding your concern about the bone graft procedure, it is possible to change the treatment area specifics so that that procedure code will prompt you to enter a tooth number. If you would like assistance with this process, reach out to support and we'll be happy to assist you. JC Jaewoo C. Owner Medical Practice Used the software for: 2+ years ### "Good Dental Software" August 14, 2024 5.0 Pros User friendly and not as difficult as other dental software. Cons texting word count limitations and the fact that the number for the texts comes out as 1-800 number; not that great in terms of the reports being accurate (like recall list) Review Source Response from Practice-Web August 29, 2024 Hi, Jaewoo! Thank you for being a valued client and for using Practice-Web. We're glad to hear that your team finds Practice-Web user friendly. To address your concerns, unfortunately all text message providers limit the number of letters/characters allowed to be transmitted. But we have done everything we can to make sure that our users have the ability to send the maximum number of characters allowed by the cell phone service providers. If you find that your recall list has some inaccuracies, this typically occurs when a staff member doesn't correctly use the Recall Appointment button in the Appointment Module. Have your staff call our support team and we'll be happy to review the correct use of Recalls in Practice-Web. EA Ella A. Billing Department Hospital & Health Care Used the software for: 1-2 years ### "Super Happy with Practice-Web" June 19, 2024 5.0 Pros We like all the options we have when presenting treatment, and how easy it is to use for all of the staff! Also, when you look for help with anything, there are multiple ways to contact a practice web representative Cons As with any other program, sometimes it crashes, and opening a second app like DENTIMAX or OWANDY takes more than 3 clicks. Review Source Response from Practice-Web July 3, 2024 Thank you Ella for your review. We're glad that your team finds Practice-Web easy to use. If you every have an issue with the software, reach out to our support team right away and we'll be happy to resolve your concern. AU AMISHA U. Owner Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Review of sevice" May 31, 2024 5.0 Outstanding Sevice and outstanding customer service Pros Outstanding Supporting system User friendly Cons In my opinion every thing software has to offer is outstanding Review Source Response from Practice-Web July 3, 2024 Thank you for your great review Amisha! We're happy to have you as part of the Practice-Web family. Kenneth S. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Practice-Web .vs. OpenDental .vs. EagleSoft .vs. Denticon" December 6, 2021 5.0 Texting with in product, newsletters, reviews, smart CallerID add on package, eRx add on. Pros I find the ease of charting and treatment planning; it is uncomplicated and straightforward! Software support is very personalized, and I rely on the support for problem resolution, upgrades and usage/training. Cons Lack of “cloud” support, but they add Doctor Portal now which helps Reason for choosing Practice-Web Texting with in product, newsletters, reviews, smart CallerID add on package, eRx add on and partnership with DentalXchange Review Source Response from Practice-Web July 14, 2022 Thanks so much for your kind words, Ken! We're glad the Dentist Portal is fulfilling your needs for now and thrilled your practice is maximizing production and revenue with our Smart Tools. If you're not already connected with us on our new cloud-based offering, please call us at 800.845.9379 or email sales@practice-web.com, so we can get you the details. It literally gives you full access to the full practice management software on any device from anywhere (no portal or special apps needed) and comes fully loaded with texting and a variety of other tools already included. FC Fernando C. Dentist Hospital & Health Care Used the software for: 2+ years ### "Honest assessment of the best Dental Software" December 5, 2022 5.0 This software is like a 5 course meal , that is the best i can describe Pros Integration of all modules within the software Cons I'll like the be able to submit xrays within referal forms . Review Source Response from Practice-Web December 27, 2022 Thanks so much for your kind words, doctor! We're glad the comprehensiveness of the software has been helping your office thrive. On the x-rays with referral forms - it is possible. A member of our Support team will be in touch soon to walk you through it. If we have trouble connecting, please message us at support@practice-web.com and let us know when a good time is to help you get set up. Thanks! AW Arthur W. DDS-Owner of Portable Dental Services Health, Wellness and Fitness Used the software for: 2+ years ### "For my practice, Practice-Web has been the answer for the financial management." April 4, 2023 5.0 Practice-Web has been solid in the basic functions that I use, primarily insurance billing, patient account management, document storage - including x-rays. It has been very stable and is updated fairly regularly and in using it I have the impression that I am keeping up with all of the possibilities that technology offers in running my "specialty" dental practice which is limited solely to Skilled Nursing Facilities. Pros PW is quite easy to use and is robust in its reporting capability. Over the 40 years that I've practiced dentistry I've used Easy Dental, QuickDental, JDent, and Practice-Web. Of these, PW is by far the best for its integration of several functions. I especially value the ability to scan and attach documents to each patient record! Cons I used to be able to categorize patients by SNF (skilled nursing facility) using a special field in the software. This made it easy to sort in this way, but, unfortunately, this field was taken over by Open Dental a number of years after I had purchased Practice Web and after that it was no longer available for my using it in the unique way that I did. I really miss that function! I also wish that there were shortcut keystrokes for data entry rather than mouse clicks only. Reason for choosing Practice-Web They had the best price for all of the functions that I wanted in practice management software. Review Source Response from Practice-Web April 5, 2023 Thanks for your thoughtful review, doctor! It's awesome when someone who has experience with different software provides a comparison based on hands-on use. You mentioned not being able to categorize by skilled nursing facility. This can still be logged if you enable Public Health (Setup > Advanced > Show Features > Public Health checkbox) - a "Site" option becomes available in Patient Information. You may want to check that out to see if it meets your needs. On shortcut keystrokes - this may help: https://practiceweb.zohodesk.com/portal/en/kb/articles/keyboard-shortcuts That alone, or paired with Auto Notes (templated notes with prompts)/ Quick Paste Notes (inserts text of your choosing) might work. If you want help with any of these things, please connect with our technical support at Support@Practice-Web.com or call 800-845-9379, option 2. Thanks! MP Minal P. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Good Bang for your Buck" April 15, 2024 5.0 Good overall and good price for the buck Pros Easy to use and easy to train others and similar to other programs Cons Hard to get support right away. Always need to wait for a follow up call Review Source Response from Practice-Web July 3, 2024 Hi, Dr. Patel! Thank you for being a valued client and for using Practice-Web. We're glad that your office finds our software user friendly. We would like to announce that we have recently increased the number of people on our support team so you should see significant improvement in live call responses. We look forward to providing you with any assistance your office may need. RM Robin M. Office Manager Medical Practice Used the software for: 2+ years ### "Metropolitan Dental " May 17, 2023 4.0 I rate it a 8 of 10 because some of the chart features need to be updated AND management reports, and te patient schedule module needs more features. Pros Very easy to use reminds we a lot of Eaglesoft. Cons Not enough management reports. We need end of day reports for adjustments, collections etc. Reason for choosing Practice-Web Cost and they could not migrate enough of our information over. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) This was done by previous manager. Review Source Response from Practice-Web June 5, 2023 Thanks so much for your thoughtful review, Robin! We're glad you find the software easy to use. Most of what you don't find in standard reports, you can get through queries. I was able to locate you in our system and it looks like you've connected with Support, so maybe this concern was already addressed. If not, please reply to the direct message I sent or contact Support and let us know what data you need, so we can help you get the right reports. Thanks! JK Jasvinder K. Front desk Health, Wellness and Fitness Used the software for: 2+ years ### "Best dental office tool and schedule manage software" February 6, 2024 5.0 Pros Practice-Web is a best tool for dental office. It provides verity of dental category for all kinds of the purpose. Treatment plan, perio chatting, appointment overview, claims and appoinment reminders, etc are super easy to use. It give us everting organized, we can't live without it. The support team are always available to help, and fast service. Cons We love Practice-Web so much, there is anything we dislike. Review Source Response from Practice-Web July 3, 2024 Thank you for the great review Dr. Kamboj! We're happy to have you as part of the Practice-Web family. sS sylvia S. office manager Medical Practice Used the software for: 2+ years ### "User Friendly" October 17, 2023 5.0 User friendly Pros I enjoy using Practice Webb since its Easy to use. We use to have Eagle soft. I find that its much easier to use Practice Webb and the price is definetly much reasonable than Eagle Soft. Cons I wish they had the I cloud practice web when we first got the server base. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Too expensive Review Source Response from Practice-Web October 19, 2023 Thanks for your kind words, Sylvia. We're glad your conversion from Eaglesoft went well and that you find Practice-Web easy to use. We do have some programs in place to make it super easy for our Practice-Web offices to transition to our cloud-based software. Normally, we'd have our team call you to let you know about them, but it sounds like someone on your team connected with us a while back on it. If you have questions or want to learn more, though, please reach out to us at sales@practice-web.com and we'll walk you through everything. :) SJ Stephanie J. Patient Relations Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommended Dental Software" June 7, 2023 5.0 Highly recommend Practice Web due to it's helpful features and the ease of navigation. Very good customer service is a bonus! It's easy to contact them and all the representatives I've dealt with are friendly, willing to help, and they absolutely know what they are doing! Pros Very easy to navigate and useful features. Awesome customer service! Cons Have to pay for extra for texting service Reason for choosing Practice-Web Ease of use and helpful features Switched from [Easy Dental](https://www.capterra.com/p/2332/Easy-Dental/) The doctor prefers Practice Web, which is what he uses at his other location Review Source Response from Practice-Web June 27, 2023 Thanks for your detailed review, Stephanie! We're glad you find Practice-Web easy to use and feel supported by our customer service team. We also have an all-inclusive cloud-based software if that's something your office is interested in. It comes with unlimited texting, claims, email marketing, online scheduling, and all kinds of other practice management tools at no additional cost. Larger practices like yours love it. Drop us a line if you'd like more info. JH Joseph H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Practice-Web" September 12, 2022 2.0 I used this for a few years during the early practice start up phase. Pros Low cost,, was great during my practice start up phase as I could not spare additional cash flow to pay for premium software Cons The features were updated very infrequently and slow to be released. Reason for choosing Practice-Web Main reason was the low cost and immediate need for software. It was early in their company’s history as well and easier to work with them. As they grew it became more difficult Review Source Response from Practice-Web October 13, 2022 Thank you for taking time to share your thoughts! I can't match you to your account with 100% certainty because Capterra doesn't show your last name, though it looks like you might have had Support for short period of time about a decade ago. Paid support is required to receive the upgrades. Major releases are done roughly twice per year with minor upgrades between. Technical support is also a benefit of paid support. We've had a 98-100% satisfaction rate from clients (via post-support surveys) for the past several years and holding. It's a big deal to us because we follow up on every issue - we want our clients to be happy and thrive! I'm not sure if your experience wasn't up to par because your Support lapsed or something else happened because it was so long ago, but if you'd like to elaborate more or see what Practice-Web is like today, please call us at 800.845.9379 (opt 1). Thanks! AI Alex I. owner Hospital & Health Care Used the software for: 2+ years ### "Practice-Web review" February 5, 2024 5.0 Pros Menu driven - easy to navigate and data entry Cons There are so many features that are still not discovered Reason for choosing Practice-Web referral from a friend who had been on it for years Review Source Response from Practice-Web July 3, 2024 Hi, Dr. Ivanoff! Thank you for being a valued client and for using Practice-Web. We're happy to assist your team with maximizing the benefits of Practice-Web by teaching you how to use some of those unused features you mentioned. Please reach out to our support team and we'll be happy to assist you. EA Edmundo A. DOCTOR Health, Wellness and Fitness Used the software for: 2+ years ### "GREAT USE IN DENTAL OFFICE" March 14, 2024 5.0 USEFULL EASY TO USE GREAT SUPPORT COST EFFICIENT Pros THE COSTUMER SUPPORT AND EASE TO USE WHEN IT COMES TO CHARTING AND BILLING Cons SMALL LETTER AND THE COLORS THAT WE CAN USE TO DISTINGUISH ARE VERY LIMITED Alternatives considered [Yes Prime](https://www.capterra.com/p/25891/Yes-Management-System/) Review Source Response from Practice-Web July 3, 2024 Hi, Edmundo! Thank you for the good review. We're glad that you found Practice-Web easy to transition to from your previous software. If you're having trouble with screen/text size sometimes we can assist you with adjusting the resolution on your monitor to improve visibility. Please reach out to support and we'll be happy to help. JA Jennifer A. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Dr. LaTempa REview" December 14, 2023 5.0 Pros Love the texting and the attachment s for online Cons unable to switch easily from the texting to the schedule. Any easier way to find a patients appointment Review Source Response from Practice-Web December 19, 2023 Hi, Jennifer! Thank you for being a valued client and for using Practice-Web! We're happy to hear that you are maximizing productivity by using our patient texting. If you would like to stream line how you navigate between the texting and Practice-Web application, please contact our support team and we would be happy to schedule a free review call for you. VP Vimal P. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Dr patel dental office " January 5, 2024 5.0 Pros Ease of use,good customer service,ease of integration Cons Treatment planning ,I wish I can do more Review Source Response from Practice-Web January 15, 2024 Hi, Dr. Patel! Thank you for being a valued client and for using Practice-Web! We're glad that you appreciate our hard working support team and find Practice-Web user friendly. The treatment plan module has a lot of features that can help you prioritize different levels of treatment, schedule or plan to schedule future appointments and sign the treatment plans electronically. If you would like to call our support team so we can show you some features of the treatment plan module that you may not currently be using, please call support and we'll be happy to assist you. Similar Products Featured