--- title: "Page 3 | Practice-Web Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Practice-Web the right Dental solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/48192/Practice-Web-Dental/reviews/?page=3" page_type: "reviews" language: "en" --- Practice-Web 4.9 (115) [View alternatives](https://www.capterra.com/p/48192/Practice-Web-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 3 - Reviews of Practice-Web ## Showing most helpful reviews Showing 51-75 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Minal P. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Good Bang for your Buck" April 15, 2024 5.0 Good overall and good price for the buck Pros Easy to use and easy to train others and similar to other programs Cons Hard to get support right away. Always need to wait for a follow up call Review Source Response from Practice-Web July 3, 2024 Hi, Dr. Patel! Thank you for being a valued client and for using Practice-Web. We're glad that your office finds our software user friendly. We would like to announce that we have recently increased the number of people on our support team so you should see significant improvement in live call responses. We look forward to providing you with any assistance your office may need. GL Gundong L. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome dental software! " July 9, 2024 5.0 I have been using Practice-web for last 5 years since I started my own practice. Every time we run into trouble (simple or complicated) the support has been great. They care about it more than my staffs. There was one time, our staff made a mistake, but the support was able to fix everything for us. Pros The best and simple dental practice software with user friendly interface and easy to use. Cons Nothing really in particular, I wish there was a chat support. Review Source SE Suri E. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great Accounting/Financial Tools" June 16, 2023 5.0 Pros Clear presentation. Very detailed when it come to statement balances. Cons Nothing. I just have to explore and navigate the pages. Review Source Response from Practice-Web June 27, 2023 Thanks so much for your thoughtful review, Suri! We're glad the accounting and financial tools included in Practice-Web are helping your office thrive. MV Minh V. Co\_Owner Medical Practice Used the software for: 2+ years ### "Review of Practice Web Dental software." November 17, 2022 5.0 I am very happy with the software. Pros The software is very easy to learn and is user friendly. This helps alot with the switch over from Windent Platinum. Cons I don't really have any negative comments about the software or the support teams. Reason for choosing Practice-Web Easy to use and reasonable price. Review Source Response from Practice-Web November 25, 2022 Thanks so much for your kind words, Minh! We're glad you're finding Practice-Web affordable and easy to use/ user-friendly after your migration from Windet Platinum and are thrilled our Support team is helping you thrive! We always share client responses from post-Support surveys and review sites with our team. You made our day! Your office has been a delight to work with as well. RG Rudolph G. Billing Manager Medical Practice Used the software for: 1-2 years ### "Highlight recommend Practice Web " April 5, 2024 5.0 Pros Practice web is easy to use and has good support. Cons need treatment plan to be easier instead of going from chart to tx plan tab and Pr-authorization need to have option to attached approved or denied EOB. Review Source Response from Practice-Web July 3, 2024 Hi, Rudolph! We're glad that you find Practice-Web easy to use and appreciate our support team. Some of your concerns about the treatment planning can be resolved with a little extra training. Please reach out to our support team and we will gladly show you how to prioritize treatment plan procedures and prepare the planned appointment all from the Dental Chart. Please call support and we'll be happy to assist you. BM Bryan M. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Web Review" April 5, 2023 5.0 I really have nothing but high praise for the software and the company. I would recommend them to any dental office looking for great practice management software at an affordable price Pros User Friendly, Great Tech Support, Hosted on Local Server as Opposed to Cloud Based Computing Cons Nothing that I can think of. All problems are minor and resolved quickly Reason for choosing Practice-Web recommendations from other doctors on DentalTown Review Source Response from Practice-Web April 10, 2023 Thanks for your thoughtful review, doctor! We're glad you find the software user-friendly and that the support is helping you thrive! DP David P. Dentist Hospital & Health Care Used the software for: 2+ years ### "Highly Recommended" July 15, 2024 5.0 Pros Great technical support if there are any issues. Cons There is nothing I do not like about Practice Web. Switched from [XLDent](https://www.capterra.com/p/129572/XLDent/) Ease of use and greater value for the same program implemented. Review Source Response from Practice-Web August 12, 2024 Thanks Doctor! We're happy to be of service. sC sherri C. office manager Medical Practice Used the software for: 2+ years ### "Awesome support staff and software" February 3, 2023 5.0 It has been an efficient software for the needs of our dental office . Pros Texting and prescriptions are being sent electronic which frees us up to do something else. Cons There were some glitches when exporting , but they are easily fixed by support when called Review Source sP sherry P. office manager Hospital & Health Care Used the software for: 2+ years ### "multitask" December 28, 2022 5.0 great Pros most impactful are the reports ,scheduling feature with autocodes, claims Cons sometimes when i am looking for a report i need to call to have created Review Source Response from Practice-Web January 5, 2023 Hi Sherry! It means a lot when our long-term practices share feedback. We're glad the reports, scheduling with autocodes, and claims features are helping you multitask and boost efficiency! As you know, the data most practices want can be found in Standard Reports. Sometimes more advanced practices like yours want to look at different cross-sections of data available through custom reports. If you run into that situation again and don't want to call, you can open a support ticket via our website or by emailing Support@Practice-Web.com. Just mention in your notes that you'd prefer an email response if possible. We can often send written instructions that you can follow when you have a break from patients. FA FABIOLA A. BILLER Health, Wellness and Fitness Used the software for: 2+ years ### "I love practice web" February 7, 2024 5.0 Over all , I like practice web, it easy to work with. Pros They answer your questions all the time. Cons When we get pop ups after entering treatment plan Review Source Response from Practice-Web July 3, 2024 Hi, Fabiola! Thanks for the great review. The pop-ups after treatment planning are an option setting. Please reach out to our support team and we'll be happy to show you were to adjust that feature. GU Glenda U. Dentist owner Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customer" October 26, 2022 5.0 Having all the patients information easy to access and it is very helpful that they are always updating the program Pros Easy to use on a daily bases, keeping all the patients information with security and all the communication by texting gets recorded on the commlog Cons It would be good to have it also in Spanish Review Source Response from Practice-Web November 7, 2022 Thanks for your kind words, doctor! We're glad you find the software easy to use and that the automated logging of texts is helping you keep tabs on patient communication. I've shared your feedback with the team and it made their day! As you mentioned, we are always updating Practice-Web to include new features and tools to help you thrive even more. Your request for Spanish has been passed on to our leadership team. We appreciate your insights! SS Steve S. Dentist Medical Practice Used the software for: 2+ years ### "Software" March 13, 2023 5.0 Very helpful Pros Easy to work with and service great value Cons Nothing. It works very well. Helpful service Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Easy of program Review Source Response from Practice-Web March 16, 2023 Thanks so much for your thoughtful review, doctor! We're thrilled that Practice-Web is bringing value to your dental office. jV jorge V. dentist Medical Practice Used the software for: 1-2 years ### "great dental software" February 7, 2024 5.0 great product and want to use it forever Pros very easy to use and very clear letters Cons i feel that the software needs to be updated often Review Source Response from Practice-Web July 3, 2024 Hi, Dr. Vital! We are happy that you love our software and look forward to providing your office with support for many more years. We do try to limit the number of updates necessary to prevent any interruptions to your office work flow. But if you have questions or need assistance with any of our updates, please reach out to support and we'll be happy to assist you. WT Wanda T. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Review of Practice Web review" December 29, 2022 5.0 Great Customer support. Easy to use. Pros Easy to use. Great customer service. Videos to help learn the product Cons Couldn't transfer all info from old system Review Source Response from Practice-Web January 6, 2023 Thanks for your kind words, Wanda! We're glad Support and the videos have been helpful and that you find the software easy to use. Regarding data, although we did a very full conversion for you, because you had a very old program, no vendor is able to convert everything over. That's why we give a free test conversion that lets you see what will convert before you commit. The good news, however, is that you have much more modern software now, and we're happy to help your practice thrive! GM Glenn M. Dentist Hospital & Health Care Used the software for: 2+ years ### "Practice Web Review" May 9, 2023 5.0 Pros Ease of use, good support. The system solved our needs and most employees were able to manage the office well. Cons None. Working with the consultants out of town and remotely was not an issue for me. Since I have limited technology skills, this is important. Reason for choosing Practice-Web Customer Service Review Source Response from Practice-Web June 5, 2023 Thanks so much for your thoughtful review, doctor! We're thrilled you find Practice-Web easy to use and the Support team helpful. JG Jacquelyn G. Dentist Medical Practice Used the software for: 2+ years ### "Designed by a dentist so it’s well thought out" January 26, 2023 5.0 It is easy to customize Pros Easy to use for employees and the support is great. Cons Some glitches. I would like an ability to have a different pay terminal especially one that is contactless at my front desk. Review Source Response from Practice-Web April 5, 2023 Thanks for your thoughtful review, Doctor! If you haven't already connected with us on the credit card terminal, please touch base with our Sales team at 800.845.9379 (opt. 1) or Sales@Practice-Web.com. Contactless terminals are available. You may also want to try the Pay-by-Text Smart Tool that allows patients to pay via link on their own devices. Lastly, our recent Patient Payment Strategies webinar covers these and other options- https://youtu.be/I8uCO6mLyDg CT CHU T. office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "GOOD APP HELPS MY OFFICE RUN" March 5, 2024 5.0 very good i like it alot, very easy to use Pros the techs are very helpful and updates are available to fix any bugs or add new features Cons sometimes i have wait on hold or wait for call back Review Source Response from Practice-Web July 3, 2024 Hi, Chu! Thanks for your nice review. We're happy to have you as part of the Practice-Web family. We have recently added more members to our support team so you should see a significant improvement in support response. Thank you for your patience. CP Chiraag P. Dentist Medical Practice Used the software for: 1-2 years ### "Practice Web Review" July 19, 2023 5.0 Pros Very user friendly. Does not have overly complicated interface. Definitely worth the price Cons Diagnosis charting could be easier to use Review Source Response from Practice-Web July 31, 2023 Thanks so much for your thoughtful review, doctor! We're glad you find Practice-Web easy to use. GK George K. Dentist/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Wouldn't change it for any other program" November 19, 2021 5.0 Pros Very easy to use and way more features than we need. Cons Initially the graphics. They have greatly improved since then and now it looks great. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Price for the things they offered and support Review Source Response from Practice-Web July 14, 2022 Thank you for your kind words and loyalty, doctor! We're thrilled you find the software robust and easy to use and that you like the graphic enhancements! PK Peter K. Dentist Medical Practice Used the software for: 2+ years ### "Practice web review" March 5, 2024 5.0 I've been using Practice-Web for almost 20 years and have been having a great experience with the software. I highly recommend to any dentists out there. Pros User friendly and great customer support Cons Company is based in California. Users cannot be color coded Review Source Response from Practice-Web July 3, 2024 Thank you Dr. King for your loyalty and we're glad you're part of the Practice-Web family! RR Robert R. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Love this software " November 9, 2021 5.0 This software has been a live saver for my office Pros Been a Practice-Web customer for a few years now I still amazed about the great customer support. Cons No complaints, and any problem that has happened since I started working with the software I’ve been able to fixed really quick Reason for choosing Practice-Web I try for the first time and never looked back to other software Review Source Response from Practice-Web July 14, 2022 Thank you for your kind words and loyalty, doctor! We're thrilled the software is helping you thrive and glad our Support team is delivering the level of service you deserve! GK Gretchen K. office manager Medical Practice Used the software for: 2+ years ### "Practice Web " June 21, 2021 5.0 They are always there when we need them. They are great! Pros You can customize it to your own needs. We are pediatric dental group and there are some features that we use to adapt to what we need from the software. Cons That is does not participate with more insurance companies on 'real time' eligibility Reason for choosing Practice-Web It seemed it would fit our practice needs and it has. Review Source Response from Practice-Web June 22, 2021 Thanks for your kind words, Gretchen! We're thrilled Practice-Web is helping your pediatric office thrive and glad you're feeling well supported! Real-time eligibility is a service provided by your clearinghouse integrated in Practice-Web. If your current clearinghouse isn't meeting your needs, give us a call at 800.845.9379 to see if we can find a better fit. FG Fibronia G. Dentist Medical Practice Used the software for: Less than 6 months ### "Practice Web " July 22, 2023 5.0 Amazing! Pros Customer service is outstanding. Whenever my staff need support, PW team is on it. Cons Everything is great. I don’t have any cons. Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing Practice-Web Pricing was better and so was customer service. Review Source Response from Practice-Web July 31, 2023 Thanks so much for your thoughtful review, doctor! We're thrilled our Support team is helping you thrive and that you've found better dental software at a better price. :) DPM Dr Philip M. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Review for Practice Web Program" May 30, 2024 5.0 User friendly, Very helpful representatives. ;) Pros Easy to figure out. Very similar to other programs I've used. User friendly. Cons Nothing to dislike here. Very easy to use. Reason for choosing Practice-Web User friendly and very helpful representatives. Review Source Response from Practice-Web July 3, 2024 Thank you for the, kind words Dr. Philip! It's a pleasure to serve your office. JR Jocelyn R. Dental assit. front/back office Medical Practice Used the software for: 2+ years ### "End of the Year Practice Web Review" October 21, 2021 5.0 Pros Patients reminder messages and recall messages. This product is easy to use. Cons When a patient sends us a text we can no longer minimize window and we end up losing the text. Reason for choosing Practice-Web Recommended by a friend Review Source Response from Practice-Web April 5, 2023 Thanks for your thoughtful review, Jocelyn. We're glad you find the software easy to use and that the automated reminders are helping your practice thrive! If you're still having issues with the text window, please call our support team at 800.845.9379 (opt 2) or email Support@Practice-Web.com. Thanks! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.