# Page 4 | Practice-Web Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Practice-Web the right Dental solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/48192/Practice-Web-Dental/reviews --- Practice-Web 4.9 (115) [View alternatives](https://www.capterra.com/p/48192/Practice-Web-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Practice-Web ## Showing most helpful reviews Showing 76-100 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jocelyn R. Dental assit. front/back office Medical Practice Used the software for: 2+ years ### "End of the Year Practice Web Review" October 21, 2021 5.0 Pros Patients reminder messages and recall messages. This product is easy to use. Cons When a patient sends us a text we can no longer minimize window and we end up losing the text. Reason for choosing Practice-Web Recommended by a friend Review Source Response from Practice-Web April 5, 2023 Thanks for your thoughtful review, Jocelyn. We're glad you find the software easy to use and that the automated reminders are helping your practice thrive! If you're still having issues with the text window, please call our support team at 800.845.9379 (opt 2) or email Support@Practice-Web.com. Thanks! EB Eridania B. dentist Health, Wellness and Fitness Used the software for: 2+ years ### "dental review" February 27, 2024 5.0 Pros custumer support is always available or if not they get back to you as soon as possible Cons old charting stays on images on new appoinments Review Source kS kimberly S. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Dr schultz" September 21, 2023 5.0 Pros basic reports, very user friendly. very easy to switch over Cons So far I have no complaints, very impressed. Review Source Response from Practice-Web October 19, 2023 Thanks for your thoughtful review, Kim! We're thrilled your conversion went well and that you've found Practice-Web easy to use. DW Dania W. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Love Practice Web" June 14, 2023 5.0 Pros Amazing Service! From software to Tech Support Cons I have not had any problems with practice since we got the software Review Source Response from Practice-Web June 27, 2023 Thanks so much for your thoughtful review, Dania. We're thrilled Practice-Web is helping your office thrive! CB Candace B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great software" January 25, 2023 5.0 Pros This software is user friendly and reliable. Cons The chart section is a bit confusing but not bad. Review Source Response from Practice-Web February 2, 2023 Thanks so much for your thoughtful review, Candace! We're thrilled you find the software user-friendly and reliable. Our team is always happy to walk you through things in the chart module as needed. However, we also have a chart module tutorial playlist in YouTube that you may find helpful as well: https://www.youtube.com/playlist?list=PL0-NdDlXenTB2JlDXbnSH2O7Bw7v1GieZ JS JoAnne S. Dentist Medical Practice Used the software for: 6-12 months ### "good program" March 8, 2023 5.0 good support Pros my old program modernized, new features added in case I upgraded Cons lots of features not used - I'm not adding new digital imaging Review Source Response from Practice-Web March 10, 2023 Thanks for your review, doctor! Upgrading from obsolete software can be hard - glad Practice-Web is working for you! KS Kalpana S. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Web" January 29, 2022 5.0 Very very very Satisfied! Pros Very Very User friendly, integrates with other apps easily, platform adapts to new upgrades easily (like win 11), lately adding customer support team members makes it easy to get support, even if you don't leave a message for support team they will call you from Caller ID. List goes on Cons We are not very demanding practice and so can't think of anything Review Source Response from Practice-Web July 14, 2022 Thanks so much for your kind words, doctor! I shared your review with the team and it made their day! I wanted to follow up with you about your review but couldn't identify which practice you're associated with. Please give us a call at 800.845.9379 (opt 1) or email us at sales@practice-web.com and help us connect the dots so we can be sure we're giving accolades to the right people. Thanks! AK Azita K. ceo Health, Wellness and Fitness Used the software for: 2+ years ### "Dental office management review " May 3, 2022 5.0 Pros customer service, user friendly and very knowledgeable. Cons Customer ledger or statement , some area of billing Review Source Response from Practice-Web July 14, 2022 Thanks so much for your kind words! We're glad Support has been helpful. Remember, our Support team is happy to walk you through different parts of the software and provide spot training, so if you need assistance with ledgers, statements, or billing, please email us at sales@practice-web.com or call 800.845.9379 (opt 2). Thanks! MN Mark N. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "My experience" January 26, 2022 5.0 Pros It is really easy to use and get a hang of it if you are new to the software. Cons There are few issues with the reports but over all not much. Review Source Response from Practice-Web July 14, 2022 Thanks so much for your kind words. I shared your review with the team and it made their day! I wanted to follow up with you about your review but couldn't identify which practice you're associated with. Please give us a call at 800.845.9379 (opt 1) or email us at sales@practice-web.com and help us connect the dots so we can be sure we're giving accolades to the right people. Thanks! ST Susan T. Office Manager Medical Practice Used the software for: 6-12 months ### "Practice Web opinion" January 6, 2023 5.0 Pros The treatment plan visuals are excellent Cons Billing, both for patients and insurance. Review Source Response from Practice-Web January 10, 2023 Thank you for your thoughtful review, Susan! We're glad the advanced treatment planning features are helping your office thrive! Sorry to hear you're struggling with the billing features though. A senior support specialist will be reaching out to you soon to see if we can ease the transition with additional (free) training and resources to help. cA cudick A. owner Medical Practice Used the software for: 2+ years ### "software update" January 7, 2021 5.0 I am a very satisfied customer, today 1/7/2021 I \[SENSITIVE CONTENT HIDDEN\] helped me update my practice web software. \[SENSITIVE CONTENT HIDDEN\] was very knowledgeable and patient, he guided me thru all the process succesfully. Thanks \[SENSITIVE CONTENT HIDDEN\] Pros It is user friendly, not too expensive, superb technical support like \[SENSITIVE CONTENT HIDDEN\]. Cons I dont have any issues with this software, we all like it at the office. Switched from [MOGO](https://www.capterra.com/p/2336/MOGO-Cloud-Dental-Software/) practice web is a better dental software Review Source Response from Practice-Web January 28, 2021 Thank you for sharing your feedback on the affordability and power of Practice-Web! We shared your review with the Support Team and it made our day! LO Lauren O. DMD Medical Practice Used the software for: 2+ years ### "easy program, support system excellent" December 21, 2022 5.0 great support system, easy program Pros Reports are easy and appointment confirmation Cons program is user friendly, appointment confirmation certainly saves time Review Source Response from Practice-Web December 27, 2022 Thanks for your kind words, Dr. O! We're glad you find Practice-Web to be user-friendly, that pwConnect texting/ auto-reminders are saving you time, and that Support is helping you thrive! GM Gayle M. Clinic coordinator Hospital & Health Care Used the software for: 2+ years ### "Excellent software and support team" February 15, 2023 5.0 The customer support is excellent! Pros Ease of use, simplicity and great support team! Cons NA, few more features from patient request could be added. Review Source Response from Practice-Web April 5, 2023 Thanks for your thoughtful review, Gayle! We're glad our software and support are delivering on expectations! MK MARIE K. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "best value for the money" February 9, 2021 5.0 I do like it very much and I recommend it to collegue if they are looking for dental management soft ware. Pros Good supporting and user friendly and constant improving Cons I wish I have recall reminder with text version. Review Source Response from Practice-Web February 10, 2021 Thanks for your kind words! We're glad you're pleased with the value Practice-Web provides. We do offer text message reminders as part of pwConnect. You'll find info on it by visiting the "Smart Tools" section of our site and viewing "Automated Text Reminders." Here's a direct link: https://www.practice-web.com/smart-tools/automated-text-reminders You can sign up for it via our website by visiting the "Pricing" page or, if you have questions, call 800.845.9379 and select option 1 to reach our sales department when you have a moment. MV Michelle V. Office Manager Medical Practice Used the software for: 6-12 months ### "User Friendly" February 17, 2022 5.0 Pros Very Easy to Integrate with as a Dental Professional Cons Confirmation does not always come thru correctly Review Source Response from Practice-Web July 14, 2022 Thanks for your kind words, Michelle! We're thrilled you've found Practice-Web to be intuitive and especially love hearing feedback from professionals who have a background using other programs and can compare. Your confirmation concerns should be resolved now, but please give our Support a call at 800.845.9379 (opt. 2) or email support@practice-web.com if you need assistance. AS Amer S. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Satisfied " January 21, 2021 5.0 very satisfied Pros user friendly, we all like using it, easy to learn and use. Now, you have got more staff, so when we call , we have a representative answering us and taking care of us immediately, we don't have to leave a message and wait for someone to call us back! Cons can't think of anything , we are satisfied ! Review Source Response from Practice-Web January 28, 2021 Thanks so much! We're thrilled you and your team are enjoying Practice-Web and glad the extra Support we've added to keep up with our growth is delivering as expected. We shared your feedback with the team and this sincerely made our day! LB LeAnna B. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Agape Dental Care" November 7, 2022 5.0 Very happy, quick customer service and help when needed Pros Product is self explantory and very easy to navigate and use Cons no difficultness, happy with the software Review Source Response from Practice-Web November 21, 2022 Thanks so much for your kind words, LeAnna! We're glad you find Practice-Web easy to use and that our Support team has been fast and helpful. I shared your feedback with the team and it made their day! JH Jeff H. Dentist Medical Practice Used the software for: 2+ years ### "I have been impressed with the thought put into this software. " May 1, 2017 5.0 It allowed me to integrate my accounting and patient chart into a seamless unit. Pros I have been able to make it make it mold to my practice style. Support has been great. It allows me to locate the needed information easily. With some thought, I have it set up so that hopefully, we will not over look important information. Cons There are things I would change but that's just because I want the software to behave exactly the way I want it to. That's not going to happen with any software, but Practice Web has listened to my ideas and the ones they consider universal enough, they have accommodated. Review Source MM Madelon M. General Dentist Medical Practice Used the software for: 2+ years ### "Practice-Web vs. Dentrix." February 13, 2017 5.0 I've been using Practice Web for many years. Prior to purchasing it, I looked at several Dental Practice Management software options. Some high-powered and costly with brand-name recognition. I just couldn't justify the cost and upgrade/add-on/warranty/support costs for my needs. And frankly, I liked the flow of PW better than some of these other programs. Bigger doesn't mean better. Practice-Web just works. You and staff can learn it in a day. Best decision I've made. M. Murphy, DMD -- Scarsdale, NY Pros Ease of use. Great graphics. Very few clicks to complete a task. Cons The name. People confuse it with Practice-Works. Review Source JC Jyoti C. President Hospital & Health Care Used the software for: 2+ years ### "Awesome support " October 8, 2020 5.0 Pros Multifunctional software that integrates with other applications Cons Some minor issues that we need to go around Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Review Source VK Vahe K. Owner Dentist Hospital & Health Care Used the software for: 6-12 months ### "Simple and Efficient" April 20, 2021 5.0 Very good. Support team is very good and always ready to help. Pros Very easy to use. Simplifies any task you need it to. Also that i can customize almost everything. Very good product Cons There isnt anything that i can mention that i dislike about the software Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Practice-Web I had used it before and it was great Review Source Response from Practice-Web April 22, 2021 We're thrilled Practice-Web's customizations and streamlined workflows are helping you thrive! Thank you so much for taking the time to share your thoughts- it means a lot! LN Lee N. office manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very Pleased " April 15, 2021 5.0 user friendly. very pleased overall. Pros The customer service team and technical support are amazing Cons Nothing that couldn't be modified. Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) financial decision Review Source Response from Practice-Web April 19, 2021 Thank you so much for your kind words! So glad Practice-Web is helping you thrive! We shared this with the team and it made our day. :) LL Lenny L. Front Office Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy to Use" April 7, 2023 5.0 Pros I really like all of the features it has to offer. On top of that, the customer support is amazing with helping me maximize all of these features. Cons I don't like how slow practice web can be sometimes, but that may just be due to us needing to update the software or our computers. Review Source ST Saad T. Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product !!! highly Recommended !!!! Dont look any further !!! " February 10, 2021 5.0 Very good company ! will use it again for my other office Pros Everything, highly compatible with many other software products !!! easy ! very good technical support !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and yes more !!!!!!!!!!!! Cons Have not come across anything I did not like yet Reason for choosing Practice-Web easy, inexpensive, very good support ...... very kind and helpful staff . rapid response and help from the company, compatibility ..... Review Source Response from Practice-Web February 12, 2021 Thanks so much for your kind words! We're thrilled Practice-Web software and Support are helping you thrive and look forward to helping you get your other office set up. SG Stephen G. President Used the software for: ### "This is a great software product." February 24, 2009 5.0 This is a great software product. Any dentist who is seriously considering improving the work-flow of their office should evaluate Practice-Web. This program is the cornerstone of the modern "chartless" dental office and allows me to be "green, eco-friendly" by using significantly less paper. Pros I computerized my dental office back in 1981 (there was very little software available and I was a very early user of computer technology in the Dental field, the IBM PC-XT came to me in parts which I put together). Over these many years, I have updated the software and hardware. Currently, there are many different brands of Dental Practice Management software available. I have found Practice-Web to be the most comprehensive software available at any price. But the bonus is Practice-Web is available at a VERY reasonable price! Their conversion of data from my former practice management software allowed me to be up-and-running immediately. The software is extremely intuitive but if needed, their support is second to none. They listen to user ideas and often incorporate them into subsequent releases. There improvement come often and are state-of-the-art. Cons There is absolutely nothing I would change about this software program. Review Source Similar Products Featured