--- title: "ChiroTouch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChiroTouch Software - reviews, pricing plans, popular comparisons to other Chiropractic products and more." source_url: "https://www.capterra.com/p/48210/ChiroTouch/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ChiroTouch Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChiroTouch ## What is ChiroTouch? ChiroTouch is the leading all-in-one chiropractic EHR and practice management software, trusted by over 12,500 practices nationwide. For more than 25 years, we have helped chiropractors simplify workflows, improve patient care, and grow their businesses. ChiroTouch is transforming practices today, powered by Rheo, the AI assistant designed for chiropractic. Rheo includes an AI Scribe that captures conversations and creates complete SOAP notes in real time, AI Intake Summarization that auto-populates charts from patient intake data, and AI Chart Summary that distills care history for faster clinical insights. Rheo can reduce documentation time by up to 92%, giving chiropractors more time for patient care. ChiroTouch also delivers online scheduling, integrated payments, billing and claims, patient communication, website management, secure remote access, and revenue cycle services. ## What is ChiroTouch used for? [Chiropractic](https://www.capterra.com/chiropractic-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Recognitions Shortlist Overall rating Based on 1,133 user reviews Reviews sentiment Positive 76% Neutral 12% Negative 12% Pros & cons Comprehensive office workflow integration Robust and versatile feature set High and unpredictable ongoing costs Limited and confusing reporting tools Starting price $139 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Chiropractic / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ChiroTouch alternatives Highest Rated [4.9 (186)](https://www.capterra.com/p/141960/ChiroSpring/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (590)](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (132)](https://www.capterra.com/p/218059/ChiroHD/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/48210/ChiroTouch/alternatives/) ## FAQs about ChiroTouch Overview ### What problems does ChiroTouch solve? ChiroTouch solves disconnected chiropractic practice workflows by bringing patient records, appointment scheduling, SOAP notes, charges, claims, payments, and reminders into one system. Custom templates and macros reduce repetitive charting, while integrated billing supports claim submission and payment posting. Chiropractors, front-desk staff, billing managers, and multi-provider clinics benefit from coordinated check-in-to-checkout operations and remote record access. Answer based on 699 reviews Overview ### Which roles and teams benefit most from ChiroTouch? ChiroTouch is most used by chiropractors, chiropractic physicians, and clinic directors who document visits, manage treatment plans, and maintain patient records. Office, practice, and billing managers rely on it for scheduling, claims, payments, and reporting. Chiropractic assistants and reception teams support patient intake, appointment coordination, and front-desk workflows. Answer based on 1032 reviews Overview ### What company size and industries is ChiroTouch built for? ChiroTouch is built for small chiropractic practices, which represent 99% of reviewers, primarily in Medical Practice (49%) and Health, Wellness and Fitness (34%). It combines scheduling, payments, billing, and clinical notes for chiropractic offices, with additional use among Hospital & Health Care organizations (10%). Answer based on 1134 reviews Features and Usability ### What are the key features of ChiroTouch? ChiroTouch includes chiropractic-specific SOAP notes and customizable templates for documenting visits and tracking patient progress. Its appointment and calendar management support scheduling, check-in, edits, and provider availability, while patient records, billing and invoicing, and claims management organize clinical and payment workflows. It also covers Healthcare Compliance and HIPAA Compliant. Answer based on 171 reviews Pricing ### How much does it cost and what fees or limitations are included? ChiroTouch starts at $139 per month flat rate for the Start plan with integrated payments; without them, Start costs 199 monthly. Grow costs 329 with integrated payments or 349 without, while Scale costs 529 or 549. Reviewers often call it expensive and report that some features and support can carry additional fees. Answer based on 305 reviews Integrations ### Which third-party tools and platforms does ChiroTouch integrate with? ChiroTouch integrates with Review Wave and Global Payments Integrated, which users cite for patient messaging, online scheduling, forms, reminders, and payment processing. Its catalog also lists Doctible and WebExercises, covering patient communication and exercise-related workflows. ChiroTouch integrates with four third-party tools and platforms identified in available data. Answer based on 45 reviews Getting Started and Support ### How easy is it to onboard and train a team on ChiroTouch? ChiroTouch offers live online training, webinars, documentation, and videos for onboarding teams. Reviewers say front-desk staff, new hires, and users with basic workflows often learn quickly, while providers, billing staff, and administrators need more time to master customization, reports, and advanced features. Some teams find the initial transition demanding. Answer based on 300 reviews Getting Started and Support ### What customer support options does ChiroTouch offer, and how do users rate the experience? ChiroTouch offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe representatives as friendly, knowledgeable, and effective at resolving issues, with some citing quick help. Others report long phone and chat queues, delayed callbacks, inconsistent ticket follow-up, and occasional escalation needs. Answer based on 316 reviews Security ### How does ChiroTouch handle data security and access control? ChiroTouch uses login features, a secure patient database, and secure remote connections for accessing and scheduling patient information from different locations. Reviewers also reference a secure, HIPAA-compliant backup add-on. However, some report intermittent issues with secure messaging and the patient portal, while finding permission settings difficult to locate or change. Answer based on 21 reviews ## See trending topics mentioning ChiroTouch [What is the best chiropractic software for a small office that wants SOAP notes, scheduling, and billing in one system instead of separate tools?](https://www.capterra.com/chiropractic-software/trending-topics/what-is-the-best-chiropractic-software-for-a-small-office-that-wants-soap-notes/) Last updated on October 26, 2026 ### What is the best chiropractic software for a small office that wants SOAP notes, scheduling, and billing in one system instead of separate tools? Answered by Capterra Research Analyst Team [Is ChiroTouch worth its monthly cost for a small chiropractic practice, or do other chiropractic systems give the same coverage for less?](https://www.capterra.com/chiropractic-software/trending-topics/is-chirotouch-worth-its-monthly-cost-for-a-small-chiropractic-practice-or-do-other/) Last updated on October 26, 2026 ### Is ChiroTouch worth its monthly cost for a small chiropractic practice, or do other chiropractic systems give the same coverage for less? Answered by Capterra Research Analyst Team [ChiroTouch vs ChiroHD vs CHIROSPRING vs ChiroFusion: which is easiest for front-desk staff to learn in a small chiropractic office?](https://www.capterra.com/chiropractic-software/trending-topics/chirotouch-vs-chirohd-vs-chirospring-vs-chirofusion-which-is-easiest-for-front-desk-staff/) Last updated on October 26, 2026 ### ChiroTouch vs ChiroHD vs CHIROSPRING vs ChiroFusion: which is easiest for front-desk staff to learn in a small chiropractic office? Answered by Capterra Research Analyst Team [Which software works for a chiropractic practice with several providers or more than one location?](https://www.capterra.com/chiropractic-software/trending-topics/which-software-works-for-a-chiropractic-practice-with-several-providers-or-more-than-one/) Last updated on October 26, 2026 ### Which software works for a chiropractic practice with several providers or more than one location? Answered by Capterra Research Analyst Team ## Who uses ChiroTouch? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive office workflow integration 86% positive reviews out of 106 Most users report office management is streamlined, enabling efficient workflows, customization, and smooth multi-location operations. MIRANDA M. Office Manager Billing Coordinator, 2 - 10 employees. "This system has improved workflow and quality of our office." High and unpredictable ongoing costs 75% negative reviews out of 215 Most users comment pricing is expensive, with frequent add-on fees, contract restrictions, and unexpected increases over time. Mark S. Chiropractor Admisistrator, 2 - 10 employees. "They are constantly charging for everything they do and if you call to cancel an add on, if you don't do it in writing they keep charging you for months without telling you why." Robust and versatile feature set 81% positive reviews out of 90 Most users find features extensive, supporting customization, faster charting, and efficient daily practice management. Limited and confusing reporting tools 71% negative reviews out of 76 Most users indicate reporting lacks customization, accuracy, and clarity, requiring extra effort to obtain meaningful data. Diana T. Owner, 2 - 10 employees. "The reports are confusing and we can never quit get one that has what we want, We have also been struggling to put in a dollar amount if we have traded to be able to keep track of our trades" All-in-one practice management 84% positive reviews out of 63 Most users describe practice management as simplified, supporting growth, daily operations, and easy transitions for various practice sizes. Reuben M. Doctor, 2 - 10 employees. "The integrated systems make using all aspects of practice management easy. " Frequent slowdowns and lag issues 77% negative reviews out of 66 Most users report performance and speed are problematic, with slow load times, lag, and interruptions affecting productivity. Tyler S. Chiropractor, 2 - 10 employees. "Can sometimes be slow- loading documents of inserting information can sometimes take a while." ## Features AI summary Based on 1,357 Chiropractic reviews Capterra data shows that buyers of chiropractic software rank the following features as their top priorities: - **SOAP notes** (**70%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**74%**) - **Patient Records Management** (**60%**) ChiroTouch supports all three of the features reviewers rate most highly: **SOAP notes**, **HIPAA Compliant**, and **Patient Records Management**. Together, these capabilities help practices document visits clearly, protect sensitive patient information, and keep records organized and accessible, allowing teams to manage daily operations more efficiently and support consistent patient care. SOAP notes 4.2 (332) 78.01% of 332 reviewers that rated this feature as important or highly important With this capability, you can efficiently document, customize, and access SOAP notes using macros and templates. Users think the customization and time-saving aspects are valuable, but some report occasional lag, too many clicks, and a steep setup process for new templates. HIPAA Compliant 4.6 (148) 87.16% of 148 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 4.2 (336) 68.15% of 336 reviewers that rated this feature as important or highly important ChiroTouch offers a streamlined way to organize, access, and update patient records electronically, making it easy to manage large volumes of information. Reviewers appreciate the quick access and organization, though some mention challenges with searching, deleting, and document categorization. Appointment Management 4.2 (316) 68.99% of 316 reviewers that rated this feature as important or highly important It gives you an organized scheduling system to book, edit, and track appointments, with options for reminders and recurring visits. Reviewers appreciate the ease of use and flexibility, though some mention too many steps, extra costs for reminders, and limited online booking options. Healthcare Compliance 4.4 (251) 64.14% of 251 reviewers that rated this feature as important or highly important Compliant with healthcare rules and regulations around the world Billing & Invoicing 3.8 (278) 65.47% of 278 reviewers that rated this feature as important or highly important This aspect helps you generate, track, and customize billing statements for patients, attorneys, and insurance. Some reviewers find it user-friendly and efficient, while others note too many steps, limited automation, and a desire for more customization and batch emailing. ChiroTouch 59 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: It gives you an organized scheduling system to book, edit, and track appointments, with options for reminders and recurring visits. Reviewers appreciate the ease of use and flexibility, though some mention too many steps, extra costs for reminders, and limited online booking options. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: This aspect helps you generate, track, and customize billing statements for patients, attorneys, and insurance. Some reviewers find it user-friendly and efficient, while others note too many steps, limited automation, and a desire for more customization and batch emailing. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: You can submit, track, and manage insurance claims electronically, with batch processing and reporting. Reviewers indicate it is generally easy to use and integrates with third-party billing, but some mention confusing setup, limited reporting, and a lack of cloud-based compatibility. - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Chiropractors: Serves chiropractic practices - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: ChiroTouch offers a streamlined way to organize, access, and update patient records electronically, making it easy to manage large volumes of information. Reviewers appreciate the quick access and organization, though some mention challenges with searching, deleting, and document categorization. - Patient Scheduling: Book and manage patient appointments and follow-ups - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: With this capability, you can efficiently document, customize, and access SOAP notes using macros and templates. Users think the customization and time-saving aspects are valuable, but some report occasional lag, too many clicks, and a steep setup process for new templates. - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (1,097) 4.0 Based on 1,097 reviews ## Pricing Value for money 3.7 (883) [View pricing plan details](https://www.capterra.com/p/48210/ChiroTouch/pricing/) ChiroTouch Start $139.00 Flat Rate,Per Month It includes: - Analytics & reporting - Appointment reminders - Basic AI charting with Rheo - Charting/EHR - Data storage + backups - Dedicated onboarding specialist - Digital intake forms - Intake summarization - Integrated payments - Live + on-demand videos - Patient management - Patient ledger - Patient portal - Scheduling ChiroTouch Grow $329.00 Flat Rate,Per Month It includes: - AI Scribe - Analytics & reporting - Appointment reminders and confirmations - Automated Review Requests - Auto recalls - Basic AI charting with Rheo - Campaigns - Charting/EHR - Data storage + backups - Dedicated onboarding specialist - Digital intake forms - Intake summarization - Integrated payments - Live + on-demand videos - Multi-location support - Patient ledger - Patient management - Patient portal - Scheduling - Office chat - Waitlist with EasyFill - 2-way texting ChiroTouch Scale $529.00 Flat Rate,Per Month It includes: - AI Campaign Generation - AI Review Responder - AI Scribe - AI Translator - Analytics & reporting - Appointment reminders and confirmations - Automated Review Requests - Auto recalls - Basic AI charting with Rheo - Campaigns - Charting/EHR - Data storage + backups - Dedicated onboarding specialist - Digital intake forms - Intake summarization - Integrated payments - Lead Management (Patient Link) - Live + on-demand videos - Multi-location support - Patient ledger - Patient management - Patient portal - Scheduling - SmartFit exercise programs - Office chat - Waitlist with EasyFill - 2-way texting Value for money 3.7 (883) 3.7 Based on 883 reviews ## Integrations [ Doctible](https://www.capterra.com/p/187669/Doctible/)[ Aloha](https://www.capterra.com/p/157424/Review-Wave/)[ WebExercises](https://www.capterra.com/p/190296/WebExercises-Rx/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (1090) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (1,090) 3.9 Based on 1,090 reviews ## User reviews Overall rating 4.1 Based on 1,133 reviews Filter by rating Counts reflect reviews available in this feed. 5(548) 4(312) 3(129) 2(58) 1(86) Mentioned topic Recent reviews first, then most helpful OM Office Manager Office Manager Used the software for: 3-5 years ### "Has Everything you need." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2026 Pros I love that it has everything you need all in one platform. If you have problems with anything support is very easy to reach and helpful. Cons We use the server based version. It glitches out at times and can be slow. If you do the same task over and over again it stops responding. amber C. Manager Used the software for: 3-5 years ### "Powerful Software Held Back by Poor Support and Unresolved Issues" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 30, 2026 Our overall experience with ChiroTouch Cloud has been disappointing, primarily due to support and issue resolution. Since relocating our clinic in June, we have experienced ongoing issues with CT Engage and have spent months attempting to get answers and solutions. Each time I ask for an update, I am told the representative handling the case will be contacted, yet days and weeks go by without any response. One of our biggest frustrations involves ERA posting. ChiroTouch receives and processes ERAs electronically but fails to automatically populate the Secondary Insurance Type field. Staff are required to manually open individual claim lines and select information that should already be populated by the ERA. This defeats the purpose of automation, increases processing time, and creates unnecessary opportunities for posting errors. What is most frustrating is that many issues seem to arise after system improvements or updates. Instead of increasing efficiency, updates often create additional problems that impact daily operations. While I have worked with a few knowledgeable representatives, the overall support experience has been marked by poor communication, lack of follow-through, and lengthy delays in resolving issues. No software is perfect, but practices should be able to expect timely responses and accountability when problems are reported. Pros Pros: What did you like most about ChiroTouch?\* Comprehensive practice management system with integrated scheduling, documentation, billing, and insurance functionality. When the system works as intended, it can help streamline many daily office operations. Cons Cons: What did you like least about ChiroTouch?\* Customer support is consistently slow and difficult to work with. Tickets can remain open for weeks or months without updates, and chat support often only creates tickets rather than resolving issues. On multiple occasions I was told a ticket would be opened, only to find later that no ticket existed. Software updates frequently introduce new problems that disrupt established workflows, and getting those issues acknowledged and corrected can take far too long. Samuel M. Operations and Practice Developer Used the software for: 3-5 years ### "Solid in the clinic, unreliable where it counts - and years of unanswered requests" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 July 26, 2026 We're a four-location chiropractic practice, about 55 staff, on ChiroTouch Cloud since March 2023. I've used it daily as a CA and now use it regularly to pull financial reports and run audits, so I've seen it from both the front desk and the back office. In the treatment room it's genuinely good. The problem is everything downstream of that: the Analytics section is unreliable and incomplete, support is slow and dismissive, and the requests that matter to billing and operations have gone unanswered for years while cosmetic, doctor-facing tweaks get shipped quickly. For a system a business owner has to depend on, that's a hard combination to live with. Pros Day-to-day clinical work is where ChiroTouch shines. Charting is fast and reliable, adding charges and billing is smooth, and custom codes are easy to manage. The automated patient reminders are a real plus — customizable messages, set and forget. If your only measure were what happens between check-in and check-out, this would be a much higher rating. The core clinic experience works. Cons The Analytics section is the core issue, and it's twofold: it's unreliable, and it's incomplete. Unreliable — reports break with no warning and no pattern. Some days a report runs instantly; other days the exact same report churns for an hour or two and never returns, and you give up and try again the next day, when it suddenly works in seconds. There's no way to predict which reports will fail. Filtering is not intuitive; simple tasks require prior experience or a support call. It took me three days and six to seven hours of work — much of it on support — just to understand how the AR aging buckets and filters actually worked. Every time we or our billing team raise these issues, support tries, but nothing ever improves lastingly. The Analytics section actually used to work better than it does now. Incomplete — there are no true master reports that combine data across the individual reports a practice actually needs together. Insurance and LIEN aren't separated, and LIEN returns and deductions aren't tracked at all, which are basic things a clinic needs to see. The gaps are severe enough that we've had to build our own internal reporting tools to get numbers ChiroTouch can't reliably produce. The pattern behind all of it is responsiveness. Our billing team has asked for Analytics fixes for years with nothing to show for it. In ChiroTouch's own public idea portal, the earliest request for third-party API access is dated July 13, 2022; the single most-voted feature request (posted January 29, 2023) has 337 votes and still isn't built; and there are 847 suggestions sitting under "future consideration." Meanwhile, doctor-facing note changes with under 100 votes get implemented quickly, and development time exists for touches like birthday confetti on patient profiles — but a billing request with 300+ votes waits years. The contrast that says the most: the Fullscript integration launched fast, because that partnership benefits ChiroTouch. When a change benefits the customer instead, it waits. Support quality compounds it. In my experience the first 30–60 minutes of a ticket are spent getting the rep to take the problem seriously at all; only then does real work begin, and even then it took escalation to developers and multiple days to resolve. Our billing team describes the identical experience every single time. I submitted my own API request about three months ago and got no substantive response — an email did arrive, but a month late and without even stating what it was about. CH Chiropractor Chiropractor Used the software for: 3-5 years ### "ChiroTouch from Start to Finish" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2026 Overall, we have been very pleased with ChiroTouch. From day one we have used this software in our practice and have every intention to continue with it going forward. Pros We have always enjoyed the ease of use with ChiroTouch. From customer support to billing, it's been a great value for the money for our practice. Patient management within charting and front desk is streamlined so it makes going back and forth much less of a hassle. Anytime we have had issues their phone and email support has been very helpful and timely in addressing any issue. Cons The only thing we had an issue with was when migrating to the cloud-based version of the software we lost the interoffice messaging capability. However, now it appears they have addressed that issue and added it as a feature. CA Chiropractic Assistant Chiropractic Assistant Used the software for: 3-5 years ### "Comprehensive Practice Management Solution with Strong Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 9, 2026 Overall, my experience with ChiroTouch has been positive. The platform helps improve efficiency by combining patient management, scheduling, billing, and clinical documentation into one system. While there are occasional challenges with setup and support, the software provides solid functionality and helps streamline practice operations. It has been a valuable tool for managing day-to-day chiropractic office tasks. Pros ChiroTouch offers a comprehensive all-in-one practice management solution that helps streamline daily operations. The scheduling, billing, documentation, and patient management features are integrated into a single platform, making it easier to manage patient workflows. The software is generally user-friendly once configured, and the customizable templates help improve documentation efficiency. Cons The software can have a learning curve for new users, and some advanced features require additional training to use effectively. Customer support response times can vary depending on the issue, and occasional software updates may require adjustments to existing workflows. Pricing may also be higher than some competing solutions, especially for smaller practices. CH Chiropractor Chiropractor Used the software for: 3-5 years ### "Overall great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 4, 2026 Overall great on the provider side, Billing side is not as smooth as preferred. On/off toggles would be appreciated to for optional services. Pros 1-I appreciate that I can modify/update my notes to say whatever I want at ANYTIME!!! 2-Easy to use! Cons 1-There have been more loading issues as we change between screens than there used to be. 2-There seem to be more updates during the week changing how cards are processed and screen layout without warning ahead of time. 3-Loading tiome for reports at the end of the day takes WAY too long. OM Office Manager Office Manager Used the software for: 3-5 years ### "It is Rocket Science Programming but kindergarten to the user!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 Again, I was a user with the original Chirotouch and now the cloud-based Chirotouch for three years. The transition was super easy and the learning curve is super simple. I would highly recommend Chirotouch whether you are a small office or a fast-past, high-volume office. Pros What I like most about Chirotouch software is their customer support. Every software program on the market will have its pros and cons for your unique business, but it is the customer support that separates the mediocre from the extraordinary and Chirotouch is the extraordinary. When I have a challenge with any part of their system, the response time and accuracy is always exceptional and it is always my error. My error not because the programming is odd to me, or that I wish it was different, but rather, because I simply was wrong! Cons What I like least about Chirotouch is in a few places I think their sort algorithm is backwards, or at least for me. I feel like the current date should be at the beginning of what I am looking for, rather than the bottom. I have been a customer for over a decade and sometimes what I am looking for could be many many pages deep. PC PATIENT COORDINATOR PATIENT COORDINATOR Used the software for: Less than 1 year ### "CHIROTOUCH REVIEW" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 3, 2026 OVERALL ITS BEEN GREAT WORKING WITH CHIROTOUCH. EASY ACCESS , BETTER SCHEDULING AND COMMUNICATION WITH PATIENTS. Pros COMMUNICATION WITH PATIENTS, EASY SCHEDULING PATIENTS. WE LIKE THAT CT INPUTS EOBS INTO PATIENT FILE. Cons IT IS HARD TO REACH COSTUMER SERVICE ON THE PHONE. IT WOULD BE NICE TO GET MORE TRAINING FOR BILLING CA Chiropractor Admisistrator Chiropractor Admisistrator Used the software for: 1-3 years ### "Choose a different EHR than Chirotouch." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 1, 2026 Constantly leaving stuff out when you call them. Never refund over charges, and always come up with a reason for screwing you. Pros Works well for doctor. I have nothing else to add. If I could give a negative 5 review I would, but it is not a choice Cons They are constantly charging for everything they do and if you call to cancel an add on, if you don't do it in writing they keep charging you for months without telling you why. CH Chiropractor Chiropractor Used the software for: Less than 1 year ### "CT: Make the switch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 Overall experience with CT has been overall positive and I'm very glad that I made the switch. I can now finish the note pretty quickly Pros The things I like the most is the ease of use for the doctor as well as the customer support. It's very easy to get someone on the phone that can help you. Notes can be done very quickly, whether you use AI or regular notes Cons We are adjusting to the ledger. That has been our hardest learning curve coming over from a different to the EHR [View all Reviews](https://www.capterra.com/p/48210/ChiroTouch/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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