--- title: "ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ChiroTouch the right Chiropractic solution for you? Explore 1134 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/48210/ChiroTouch/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ChiroTouch 4.1 (1133) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ChiroTouch Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews AC AMBER C ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Comprehensive practice management system with integrated scheduling, documentation, billing, and insurance functionality. When the system works as intended, it can help streamline many daily office operations.“ July 29, 2026 AC AMBER C ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Instead of increasing efficiency, updates often create additional problems that impact daily operations. While I have worked with a few knowledgeable representatives, the overall support experience has been marked by poor communication, lack of follow-through, and lengthy delays in resolving issues.“ July 29, 2026 SK Sarah K Owner and ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Having one system to bill out claims, receive insurance payments, collect copays, and write SOAP notes has allowed us to spend more time helping patients get the care they need.“ April 28, 2026 Mark S Chiropractor AdmisistratorMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “They are constantly charging for everything they do and if you call to cancel an add on, if you don't do it in writing they keep charging you for months without telling you why.“ May 26, 2026 NG Nicole G ChiropractorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It’s a strong system for patient management, patient scheduling, documentation, and it supports efficient, compliant note-taking.“ April 28, 2026 AC AMBER C ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “Software updates frequently introduce new problems that disrupt established workflows, and getting those issues acknowledged and corrected can take far too long.“ July 29, 2026 AP Andres P Doctor of ChiropracticHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I also appreciated having scheduling, documentation, billing, and claims all housed in one platform, which reduced the need to jump between systems.“ December 29, 2025 SM Samuel M Operations and Practice DeveloperMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Incomplete — there are no true master reports that combine data across the individual reports a practice actually needs together.“ July 21, 2026 ## Showing most helpful reviews Showing 1-25 of 1133 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Office Manager Used the software for: 3-5 years ### "Has Everything you need." September 27, 2026 5.0 Pros I love that it has everything you need all in one platform. If you have problems with anything support is very easy to reach and helpful. Cons We use the server based version. It glitches out at times and can be slow. If you do the same task over and over again it stops responding. Review Source amber C. Manager Used the software for: 3-5 years ### "Powerful Software Held Back by Poor Support and Unresolved Issues" July 30, 2026 1.0 Our overall experience with ChiroTouch Cloud has been disappointing, primarily due to support and issue resolution. Since relocating our clinic in June, we have experienced ongoing issues with CT Engage and have spent months attempting to get answers and solutions. Each time I ask for an update, I am told the representative handling the case will be contacted, yet days and weeks go by without any response. One of our biggest frustrations involves ERA posting. ChiroTouch receives and processes ERAs electronically but fails to automatically populate the Secondary Insurance Type field. Staff are required to manually open individual claim lines and select information that should already be populated by the ERA. This defeats the purpose of automation, increases processing time, and creates unnecessary opportunities for posting errors. What is most frustrating is that many issues seem to arise after system improvements or updates. Instead of increasing efficiency, updates often create additional problems that impact daily operations. While I have worked with a few knowledgeable representatives, the overall support experience has been marked by poor communication, lack of follow-through, and lengthy delays in resolving issues. No software is perfect, but practices should be able to expect timely responses and accountability when problems are reported. Pros Pros: What did you like most about ChiroTouch?\* Comprehensive practice management system with integrated scheduling, documentation, billing, and insurance functionality. When the system works as intended, it can help streamline many daily office operations. Cons Cons: What did you like least about ChiroTouch?\* Customer support is consistently slow and difficult to work with. Tickets can remain open for weeks or months without updates, and chat support often only creates tickets rather than resolving issues. On multiple occasions I was told a ticket would be opened, only to find later that no ticket existed. Software updates frequently introduce new problems that disrupt established workflows, and getting those issues acknowledged and corrected can take far too long. Review Source Samuel M. Operations and Practice Developer Used the software for: 3-5 years ### "Solid in the clinic, unreliable where it counts - and years of unanswered requests" July 26, 2026 2.0 We're a four-location chiropractic practice, about 55 staff, on ChiroTouch Cloud since March 2023. I've used it daily as a CA and now use it regularly to pull financial reports and run audits, so I've seen it from both the front desk and the back office. In the treatment room it's genuinely good. The problem is everything downstream of that: the Analytics section is unreliable and incomplete, support is slow and dismissive, and the requests that matter to billing and operations have gone unanswered for years while cosmetic, doctor-facing tweaks get shipped quickly. For a system a business owner has to depend on, that's a hard combination to live with. Pros Day-to-day clinical work is where ChiroTouch shines. Charting is fast and reliable, adding charges and billing is smooth, and custom codes are easy to manage. The automated patient reminders are a real plus — customizable messages, set and forget. If your only measure were what happens between check-in and check-out, this would be a much higher rating. The core clinic experience works. Cons The Analytics section is the core issue, and it's twofold: it's unreliable, and it's incomplete. Unreliable — reports break with no warning and no pattern. Some days a report runs instantly; other days the exact same report churns for an hour or two and never returns, and you give up and try again the next day, when it suddenly works in seconds. There's no way to predict which reports will fail. Filtering is not intuitive; simple tasks require prior experience or a support call. It took me three days and six to seven hours of work — much of it on support — just to understand how the AR aging buckets and filters actually worked. Every time we or our billing team raise these issues, support tries, but nothing ever improves lastingly. The Analytics section actually used to work better than it does now. Incomplete — there are no true master reports that combine data across the individual reports a practice actually needs together. Insurance and LIEN aren't separated, and LIEN returns and deductions aren't tracked at all, which are basic things a clinic needs to see. The gaps are severe enough that we've had to build our own internal reporting tools to get numbers ChiroTouch can't reliably produce. The pattern behind all of it is responsiveness. Our billing team has asked for Analytics fixes for years with nothing to show for it. In ChiroTouch's own public idea portal, the earliest request for third-party API access is dated July 13, 2022; the single most-voted feature request (posted January 29, 2023) has 337 votes and still isn't built; and there are 847 suggestions sitting under "future consideration." Meanwhile, doctor-facing note changes with under 100 votes get implemented quickly, and development time exists for touches like birthday confetti on patient profiles — but a billing request with 300+ votes waits years. The contrast that says the most: the Fullscript integration launched fast, because that partnership benefits ChiroTouch. When a change benefits the customer instead, it waits. Support quality compounds it. In my experience the first 30–60 minutes of a ticket are spent getting the rep to take the problem seriously at all; only then does real work begin, and even then it took escalation to developers and multiple days to resolve. Our billing team describes the identical experience every single time. I submitted my own API request about three months ago and got no substantive response — an email did arrive, but a month late and without even stating what it was about. Review Source R Reviewer Chiropractor Used the software for: 3-5 years ### "ChiroTouch from Start to Finish" June 19, 2026 5.0 Overall, we have been very pleased with ChiroTouch. From day one we have used this software in our practice and have every intention to continue with it going forward. Pros We have always enjoyed the ease of use with ChiroTouch. From customer support to billing, it's been a great value for the money for our practice. Patient management within charting and front desk is streamlined so it makes going back and forth much less of a hassle. Anytime we have had issues their phone and email support has been very helpful and timely in addressing any issue. Cons The only thing we had an issue with was when migrating to the cloud-based version of the software we lost the interoffice messaging capability. However, now it appears they have addressed that issue and added it as a feature. Review Source R Reviewer Chiropractic Assistant Used the software for: 3-5 years ### "Comprehensive Practice Management Solution with Strong Features" June 9, 2026 4.0 Overall, my experience with ChiroTouch has been positive. The platform helps improve efficiency by combining patient management, scheduling, billing, and clinical documentation into one system. While there are occasional challenges with setup and support, the software provides solid functionality and helps streamline practice operations. It has been a valuable tool for managing day-to-day chiropractic office tasks. Pros ChiroTouch offers a comprehensive all-in-one practice management solution that helps streamline daily operations. The scheduling, billing, documentation, and patient management features are integrated into a single platform, making it easier to manage patient workflows. The software is generally user-friendly once configured, and the customizable templates help improve documentation efficiency. Cons The software can have a learning curve for new users, and some advanced features require additional training to use effectively. Customer support response times can vary depending on the issue, and occasional software updates may require adjustments to existing workflows. Pricing may also be higher than some competing solutions, especially for smaller practices. Review Source R Reviewer Chiropractor Used the software for: 3-5 years ### "Overall great software" June 4, 2026 5.0 Overall great on the provider side, Billing side is not as smooth as preferred. On/off toggles would be appreciated to for optional services. Pros 1-I appreciate that I can modify/update my notes to say whatever I want at ANYTIME!!! 2-Easy to use! Cons 1-There have been more loading issues as we change between screens than there used to be. 2-There seem to be more updates during the week changing how cards are processed and screen layout without warning ahead of time. 3-Loading tiome for reports at the end of the day takes WAY too long. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "It is Rocket Science Programming but kindergarten to the user!" June 4, 2026 5.0 Again, I was a user with the original Chirotouch and now the cloud-based Chirotouch for three years. The transition was super easy and the learning curve is super simple. I would highly recommend Chirotouch whether you are a small office or a fast-past, high-volume office. Pros What I like most about Chirotouch software is their customer support. Every software program on the market will have its pros and cons for your unique business, but it is the customer support that separates the mediocre from the extraordinary and Chirotouch is the extraordinary. When I have a challenge with any part of their system, the response time and accuracy is always exceptional and it is always my error. My error not because the programming is odd to me, or that I wish it was different, but rather, because I simply was wrong! Cons What I like least about Chirotouch is in a few places I think their sort algorithm is backwards, or at least for me. I feel like the current date should be at the beginning of what I am looking for, rather than the bottom. I have been a customer for over a decade and sometimes what I am looking for could be many many pages deep. Review Source R Reviewer PATIENT COORDINATOR Used the software for: Less than 1 year ### "CHIROTOUCH REVIEW" June 3, 2026 4.0 OVERALL ITS BEEN GREAT WORKING WITH CHIROTOUCH. EASY ACCESS , BETTER SCHEDULING AND COMMUNICATION WITH PATIENTS. Pros COMMUNICATION WITH PATIENTS, EASY SCHEDULING PATIENTS. WE LIKE THAT CT INPUTS EOBS INTO PATIENT FILE. Cons IT IS HARD TO REACH COSTUMER SERVICE ON THE PHONE. IT WOULD BE NICE TO GET MORE TRAINING FOR BILLING Review Source R Reviewer Chiropractor Admisistrator Used the software for: 1-3 years ### "Choose a different EHR than Chirotouch." June 1, 2026 1.0 Constantly leaving stuff out when you call them. Never refund over charges, and always come up with a reason for screwing you. Pros Works well for doctor. I have nothing else to add. If I could give a negative 5 review I would, but it is not a choice Cons They are constantly charging for everything they do and if you call to cancel an add on, if you don't do it in writing they keep charging you for months without telling you why. Review Source R Reviewer Chiropractor Used the software for: Less than 1 year ### "CT: Make the switch" May 27, 2026 5.0 Overall experience with CT has been overall positive and I'm very glad that I made the switch. I can now finish the note pretty quickly Pros The things I like the most is the ease of use for the doctor as well as the customer support. It's very easy to get someone on the phone that can help you. Notes can be done very quickly, whether you use AI or regular notes Cons We are adjusting to the ledger. That has been our hardest learning curve coming over from a different to the EHR Review Source R Reviewer Chiropractor Used the software for: Less than 1 year ### "Do not regret migration~" December 23, 2024 5.0 Migration was an easy process and all my data transferred the way it was intended to. There is a learning curve transitioning from server-based because some of the terminology is different, but overall I am satisfied with the product on the Cloud. Pros I like the ability to have all ChiroTouch applications and functions on one webpage vs having to open different apps. I also love that I can access my software from anywhere I choose to. Cons The training process. Re-watching webinars. On-boarding team schedule availability. Review Source R Reviewer Chiropractor Used the software for: Less than 1 year ### "A Solid Choice for Chiropractic Practices" April 29, 2026 5.0 Overall, my experience with ChiroTouch has been very positive. It’s a strong system for patient management, patient scheduling, documentation, and it supports efficient, compliant note-taking. There is a learning curve - but customer service is great and there are a variety of ways to reach out for help - chat, phone, email. The cost is on the higher side, but the level of customization and functionality makes it worthwhile. Pros The biggest strength is the patient management and documentation. Note-taking is efficient and the platform helps support proper compliance, which is a big plus. The software is highly customizable, which is both a benefit and a challenge. You can tailor it to fit your practice very well, including patient communication through emails and text messaging Cons The biggest downside, in my opinion, is the cost. It’s a significant investment. And there is a learning curve, no way around it. The software is highly customizable, which is both a benefit and a challenge. Review Source R Reviewer Owner Used the software for: 3-5 years ### "ChiroTouch adapts and improves, just what I need" April 29, 2026 5.0 Very good. I'm happy with ChiroTouch, having used it since 2012, and will continue to use it for many years. Pros It is customizable. I can add hot buttons for charges, diagnoses, exam tests, notes in all areas of the SOAP note. Document uploads are quick and easy. I have it connected with a credit card processing system and it is fully integrated with ChiroTouch and works perfectly and quickly. The scheduling, appointment reminders, and method of organizing all this works really well. And the good thing is CT actually listens to their customers! There is a portal for feature requests and many of these I've submitted have been considered and applied. It's made the whole thing work so well for my clinic. Cons Initially, there were several things that took extra time, but that was 5+ years ago. And in these 5 years they've improved and fixed all those problems. Review Source R Reviewer Chiropractor Used the software for: 3-5 years ### "Chirotouch making practice super easy" April 30, 2026 5.0 I have had a great experience, me personally I did cancel chirotouch due to pricing, but when i switched to Jane, Jane was very complicated to get used to after coming from chirotouch. I knew immediately that I had to go back and know that we pay for the better EHR system Pros It is super easy to use, made by chiropractors for Chiropractors. Scheduling is super easy to use and I am able to do charting for my patients super fast and easy Cons Pricing has always been my fall point. There have been times where I wish I could get a direct fix when it comes to customization of my clinic forms or scheduling platform. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "User Friendly" April 29, 2026 5.0 Overall we enjoy using ChiroTouch. It has made things easier for front desk and for staff to manage appointments. Pros Scheduling appointments are easy. I do like how the payment system is integrated and easy to process. I also like the new itemized receipts, this has been a game changer. Cons Texting, I don't like that it is a different phone number from our office number. I also don't like the bulk texting I wish I could add a wider range. I also wish we could text bulk patients that have not been treated not the ones who have been treated that day. Review Source R Reviewer Owner Used the software for: 3-5 years ### "ChiroTouch Experience" April 29, 2026 5.0 My overall experience has been very pleasant especially now that a lot of bugs have been worked out since they first started the cloud. I am super excited about the potential of ChiroTouch and AI. I am already loving what it can do now and it just came out, so I would imagine it is only going to get better. Pros I like all the add-ons and the new Rheo-AI Scribe feature. It has made keeping up with my notes so much easier and it gives me peace of mind that I am getting everything. Cons I do not like how much the software lags. I think this has been my biggest issue with ChiroTouch from the beginning. It has gotten significantly better within 5 years, but it still poses a problem from time to time. Review Source R Reviewer Chiropractic Physician Used the software for: 3-5 years ### "I HIGHLY recommend ChiroTouch for any chiropractic office" January 5, 2026 5.0 ChiroTouch is the fourth EHR software I have used, and is easily the best. The Exam and SOAP note was thoughtfully designed with the aid of a billing specialist to be compliant with insurance. The price is less than most other EHR software. Pros The software is designed specifically for the chiropractic practice unlike a couple other EHR software I have used. It is highly intuitive; I easily figured out how to use almost every aspect of the software even before my initial training. ChiroTouch is also regularly upgrading the experience to include features and changes the community is requesting. Cons Occasionally during the workday there are times when I cannot access the software due to problems with the server. I cannot use the G8942 or G8539 codes for Humana. I'm not sure if that is the clearinghouse, ChiroTouch, or Humana causing the incapability with the codes. Review Source R Reviewer MGR Used the software for: Less than 1 year ### "Game Changing EHR tools" April 29, 2026 5.0 I shopped around for the right EHR for a long time. I hesitated to join ChiroTouch thinking it would not fit my needs. But I am so glad I finally came around. It has been such a great software. Pros The AI features for documenting are game changer and the customer service is exceptional. They are always refining current features and adding new features. Cons I was worried about the price at first, being more expensive than my other software. But a few months after joining, they added the AI documentation feature which has cut my documentation time in half and allows me to see more patients, more than making up for the cost! Review Source R Reviewer Chiropractic Assistant Used the software for: 1-3 years ### "SAVE YOUR MONEY!" April 16, 2026 2.0 Very bad, no follow through and checking with anyone on any issues you are having. We call customer support and you are transferred to 3 people until they tell you they will leave your message with your team leader. \[sensitive content hidden\] who was our team leader was the best until they replaced her which they do often to put blame on someone else. Pros There really is nothing good to say about this product, at first, it seemed it would be easy until you see and go through there video training. Cons There is no actual customer support unless they call you, it's not user friendly, the billing and posting is not consistent so therefore you have to go look for a payment on insurance site, secondary's say billed but no follow through we have had to write off more since chirotouch. So there is no value for the money you pay because they are costing you more money. There is no one person for phone support and when you leave a message, they never return your call. Worse mistake we ever made going to chirotouch. Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "I Enjoy Chirotouch" April 29, 2026 4.0 I enjoy using Chirotouch far more than our previous system which was not chiro specific and required alot of work just to do simply changes Pros Easy to use and teach new people. Customizable and they listen to suggestions for new features and ideas. Cons Getting issues fixed is a bit of a process and can take a couple days to get a call back. would prefer to be able to call and get things fixed quickly especially since it is usually something small. Review Source R Reviewer Chiropractor Used the software for: Less than 1 year ### "Gamegchanger!" April 29, 2026 5.0 Overall, it has saved us so much time and made our accounting easier. Any time we have questions, the customer support is so convenient to use and so helpful when it comes to working out any bugs and issues we may have! Pros It has every feature a chiropractor could want for their practice! It has streamlined so many of daily processes and made exporting reports so easy. Cons That we couldn't easily upload and transfer our patient base from Tebra to the chirotouch cloud version Review Source R Reviewer owner Used the software for: 1-3 years ### "Server was nice. Cloud is a mess." October 13, 2025 3.0 Support was frustrating. Not helpful at all. I thought it would be an upgrade from my old EHR and I had used the server as an associate, but what a mistake. Plus they do not make migration easy. Not friendly at all. Would not recommend. But if you just do cash its probably still a good option. Pros Macros for notes and easy to schedule/use. Has good features like alerts and subscription plans. Can get two way text with appointment reminders and online forms as add ons integrated Cons The server was great. The cloud is a mess and support is terrible. All Facebook groups. Online forms didn't always work. If you do PI work they can't separate out the cases in the ledger so we had to set up new patient files for each case and then try to remember which one is which. The itemized billing statement is also confusing and attorneys are always calling to try and figure it out. Review Source R Reviewer owner Used the software for: 1-3 years ### "Glad we made the switch" April 30, 2026 5.0 Made the switch about 2 years ago and haven't looked back since. Love the customer support and how it is evolving. Pros I think I like the most about Chirotouch is their ease of use, and how it easy it is for our daily use at the practice. Cons One of the things that I dislike is the automatic insurance. I feel like it could be more user friendly. Review Source R Reviewer Doctor Used the software for: Less than 1 year ### "Chirotouch review" January 5, 2026 5.0 Overall experience has been positive, the more we interact with the support staff the more they learn about the program as well and the easier it gets over time. Pros The integrated systems make using all aspects of practice management easy. Love the integration of Trizetto for billing and engage for patient communication. Cons The cloud based system is counter-intuitive when compared to server based systems and the learning curve is really steep. Having a big difficulty with SALTing SOAPs and customizing the process. Review Source R Reviewer Chiropractic Assistant Used the software for: 1-3 years ### "ChiroTouch Saves Time " May 5, 2026 4.0 Overall, we are happy with ChiroTouch. We had a rocky start and thought we made a mistake, but we soon realized the system is really good, and makes our day run smoother and more efficiently. The customer service is great too! We like being able to get help right away if it's needed. Pros Customer Service is great and usually helps us get things rolling when there are snags. I like the ease in creating appointments and managing the calendar. Checking people in and out is pretty quick; I love being able to slide people around and knowing where they are in the flow. Taking payments is fast and efficient, and when using the relationship feature, payments for the whole family takes much less clicking!! Reports also are very helpful and contain helpful information, like, for stats. Cons The ledger...there are too many steps to edit charges and, sometimes, allocating payments can be a pain. Since we have been using the cloud, there have been fixes, but it can be a time waster to edit charges or payor information. The Real Time Eligibility: it doesn't always pull the correct information. 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