--- title: "ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ChiroTouch the right Chiropractic solution for you? Explore 1133 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/48210/ChiroTouch/reviews/" page_type: "reviews" language: "en" --- ChiroTouch 4.1 (1133) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 10th, 2026 # Reviews of ChiroTouch Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews SK Sarah K Owner and ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Having one system to bill out claims, receive insurance payments, collect copays, and write SOAP notes has allowed us to spend more time helping patients get the care they need.“ April 28, 2026 SS Suzy S Chiropractic AssistantMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The ledger...there are too many steps to edit charges and, sometimes, allocating payments can be a pain. Since we have been using the cloud, there have been fixes, but it can be a time waster to edit charges or payor information.“ April 29, 2026 NG Nicole G ChiropractorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It’s a strong system for patient management, patient scheduling, documentation, and it supports efficient, compliant note-taking.“ April 28, 2026 Mark S Chiropractor AdmisistratorMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “They are constantly charging for everything they do and if you call to cancel an add on, if you don't do it in writing they keep charging you for months without telling you why.“ May 26, 2026 DB Dr. Melanie B ChiropractorHospital & Health Care, Self-employedUsed the software for: 6-12 months. “ChiroTouch is a strong option for established chiropractic offices that need robust billing, documentation, and insurance management.“ April 28, 2026 GB Gerardo B ChiropractorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “There have been times where I wish I could get a direct fix when it comes to customization of my clinic forms or scheduling platform.“ April 28, 2026 CH Carlos H ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The billing side is one of the biggest strengths—it helps streamline insurance, ERA/EOBs, and keeps things organized.“ April 28, 2026 DY Daniel Y ChiropractorHigher Education, 2 - 10 employeesUsed the software for: Less than 6 months. “It allows reoccurring appointments to take place on top of blocked slots, which I don't think should happen.“ April 28, 2026 ## Showing most helpful reviews Showing 1-25 of 1133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dr. Nadia R. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Do not regret migration~" December 20, 2024 5.0 Migration was an easy process and all my data transferred the way it was intended to. There is a learning curve transitioning from server-based because some of the terminology is different, but overall I am satisfied with the product on the Cloud. Pros I like the ability to have all ChiroTouch applications and functions on one webpage vs having to open different apps. I also love that I can access my software from anywhere I choose to. Cons The training process. Re-watching webinars. On-boarding team schedule availability. Switched from [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) SQL requirements and it was making all my computers run slow. Review Source NE Nicole E. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "5 stars - A Welcome Blessing " April 28, 2026 5.0 Overall ChiroTouch has been a welcome blessing compared to my old EHR. They are always evolving and making the system even better than before. Pros ChiroTouch has made charting so much easier than my old EHR. Billing can be tricky at first but once you find your way, it is a breeze. The value for the money is priceless. It is a complete system that making running my practice easy. If I get a hiccup in claims, charting etc, the support staff is helpful, friendly and on point. Scheduling is easy and very manageable for all involved. AI feature is nice to have when you need to chart quickly. Cons Billing section can be confusing to navigate at times but once we find our rhythm it is a breeze. The AI feature could be better as I was so accustomed to the layout of the macros that were set and wish I could dictate and have it formatted that way. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) their customer service, their EHR, billing etc Review Source Cookie U. Chiropractic Assistant Medical Practice Used the software for: 1-2 years ### "SAVE YOUR MONEY!" April 14, 2026 2.0 Very bad, no follow through and checking with anyone on any issues you are having. We call customer support and you are transferred to 3 people until they tell you they will leave your message with your team leader. \[sensitive content hidden\] who was our team leader was the best until they replaced her which they do often to put blame on someone else. Pros There really is nothing good to say about this product, at first, it seemed it would be easy until you see and go through there video training. Cons There is no actual customer support unless they call you, it's not user friendly, the billing and posting is not consistent so therefore you have to go look for a payment on insurance site, secondary's say billed but no follow through we have had to write off more since chirotouch. So there is no value for the money you pay because they are costing you more money. There is no one person for phone support and when you leave a message, they never return your call. Worse mistake we ever made going to chirotouch. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) I really don't know it was Doctor's decision Review Source Response from PracticeTek April 21, 2026 Thank you for sharing your feedback, Cookie. We’re very sorry to hear about your experience and understand how frustrating it is when support, billing follow-through, and day-to-day usability do not meet the needs of your practice. At ChiroTouch, we know that reliability, responsiveness, and ease of use are critical, and we regret that your experience left you feeling unsupported. Feedback like this is important because it highlights where expectations are not being met and where we need to do better. We would appreciate the chance to review the issues you mentioned more closely and connect you with the right team. Please contact us at support@chirotouch.com so we can follow up directly. KR Karina R. Chiropractic Assistant Medical Practice Used the software for: 2+ years ### "Comprehensive Practice Management Solution with Strong Features" June 8, 2026 4.0 Overall, my experience with ChiroTouch has been positive. The platform helps improve efficiency by combining patient management, scheduling, billing, and clinical documentation into one system. While there are occasional challenges with setup and support, the software provides solid functionality and helps streamline practice operations. It has been a valuable tool for managing day-to-day chiropractic office tasks. Pros ChiroTouch offers a comprehensive all-in-one practice management solution that helps streamline daily operations. The scheduling, billing, documentation, and patient management features are integrated into a single platform, making it easier to manage patient workflows. The software is generally user-friendly once configured, and the customizable templates help improve documentation efficiency. Cons The software can have a learning curve for new users, and some advanced features require additional training to use effectively. Customer support response times can vary depending on the issue, and occasional software updates may require adjustments to existing workflows. Pricing may also be higher than some competing solutions, especially for smaller practices. Review Source NG Nicole G. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "A Solid Choice for Chiropractic Practices" April 28, 2026 5.0 Overall, my experience with ChiroTouch has been very positive. It’s a strong system for patient management, patient scheduling, documentation, and it supports efficient, compliant note-taking. There is a learning curve - but customer service is great and there are a variety of ways to reach out for help - chat, phone, email. The cost is on the higher side, but the level of customization and functionality makes it worthwhile. Pros The biggest strength is the patient management and documentation. Note-taking is efficient and the platform helps support proper compliance, which is a big plus. The software is highly customizable, which is both a benefit and a challenge. You can tailor it to fit your practice very well, including patient communication through emails and text messaging Cons The biggest downside, in my opinion, is the cost. It’s a significant investment. And there is a learning curve, no way around it. The software is highly customizable, which is both a benefit and a challenge. Switched from [CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/) I switched from ChiroSpring because I was looking for a more advanced, customizable system. ChiroTouch offers more depth in documentation, patient communication, and overall practice management, which made it a better fit for my needs. Review Source JF Jeffrey F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch adapts and improves, just what I need" April 28, 2026 5.0 Very good. I'm happy with ChiroTouch, having used it since 2012, and will continue to use it for many years. Pros It is customizable. I can add hot buttons for charges, diagnoses, exam tests, notes in all areas of the SOAP note. Document uploads are quick and easy. I have it connected with a credit card processing system and it is fully integrated with ChiroTouch and works perfectly and quickly. The scheduling, appointment reminders, and method of organizing all this works really well. And the good thing is CT actually listens to their customers! There is a portal for feature requests and many of these I've submitted have been considered and applied. It's made the whole thing work so well for my clinic. Cons Initially, there were several things that took extra time, but that was 5+ years ago. And in these 5 years they've improved and fixed all those problems. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) better for a chiropractic practice, has calendar and soap notes - everything I need Review Source GB Gerardo B. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Chirotouch making practice super easy" April 28, 2026 5.0 I have had a great experience, me personally I did cancel chirotouch due to pricing, but when i switched to Jane, Jane was very complicated to get used to after coming from chirotouch. I knew immediately that I had to go back and know that we pay for the better EHR system Pros It is super easy to use, made by chiropractors for Chiropractors. Scheduling is super easy to use and I am able to do charting for my patients super fast and easy Cons Pricing has always been my fall point. There have been times where I wish I could get a direct fix when it comes to customization of my clinic forms or scheduling platform. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Jane was overwhelming and too hard to use and to customize to my liking Review Source NW Nicole W. Office Manager Hospital & Health Care Used the software for: 2+ years ### "User Friendly" April 28, 2026 5.0 Overall we enjoy using ChiroTouch. It has made things easier for front desk and for staff to manage appointments. Pros Scheduling appointments are easy. I do like how the payment system is integrated and easy to process. I also like the new itemized receipts, this has been a game changer. Cons Texting, I don't like that it is a different phone number from our office number. I also don't like the bulk texting I wish I could add a wider range. I also wish we could text bulk patients that have not been treated not the ones who have been treated that day. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Out dated and needed something for our growing practice. Review Source SB Steven B. Chiropractic Physician Alternative Medicine Used the software for: 2+ years ### "I HIGHLY recommend ChiroTouch for any chiropractic office" December 29, 2025 5.0 ChiroTouch is the fourth EHR software I have used, and is easily the best. The Exam and SOAP note was thoughtfully designed with the aid of a billing specialist to be compliant with insurance. The price is less than most other EHR software. Pros The software is designed specifically for the chiropractic practice unlike a couple other EHR software I have used. It is highly intuitive; I easily figured out how to use almost every aspect of the software even before my initial training. ChiroTouch is also regularly upgrading the experience to include features and changes the community is requesting. Cons Occasionally during the workday there are times when I cannot access the software due to problems with the server. I cannot use the G8942 or G8539 codes for Humana. I'm not sure if that is the clearinghouse, ChiroTouch, or Humana causing the incapability with the codes. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[iSalus EMR](https://www.capterra.com/p/83528/iSALUS-EHR/) The other software made billing a chore, and the expense was high. Additionally I had to try to make it work for a chiropractic office, and it caused my notes to not be fully compliant. Writing a new patient exam took 30-45 minutes. Review Source KE Kyle E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch Experience" April 28, 2026 5.0 My overall experience has been very pleasant especially now that a lot of bugs have been worked out since they first started the cloud. I am super excited about the potential of ChiroTouch and AI. I am already loving what it can do now and it just came out, so I would imagine it is only going to get better. Pros I like all the add-ons and the new Rheo-AI Scribe feature. It has made keeping up with my notes so much easier and it gives me peace of mind that I am getting everything. Cons I do not like how much the software lags. I think this has been my biggest issue with ChiroTouch from the beginning. It has gotten significantly better within 5 years, but it still poses a problem from time to time. Alternatives considered [ChiroHD](https://www.capterra.com/p/218059/ChiroHD/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) Reason for choosing ChiroTouch ChiroTouch has an easier and cleaner use than competitors. Review Source LM Lalo M. Office Manager Medical Practice Used the software for: 1-2 years ### "I Enjoy Chirotouch" April 28, 2026 4.0 I enjoy using Chirotouch far more than our previous system which was not chiro specific and required alot of work just to do simply changes Pros Easy to use and teach new people. Customizable and they listen to suggestions for new features and ideas. Cons Getting issues fixed is a bit of a process and can take a couple days to get a call back. would prefer to be able to call and get things fixed quickly especially since it is usually something small. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Made the change mostly due to wanting something Chiro specific Review Source HT Holly T. Billing Manager Medical Practice Used the software for: 2+ years ### "Great program and top notch support" December 17, 2025 5.0 Every customer support member that I have encountered over the years has been easy to understand, very helpful, friendly and efficient! It's not very frequent that I need support, but when I do it is never a frustrating phone call. I always end up learning something new, that is useful for future claims or practices. Pros We have been using ChiroTouch at our office for almost 6 years now. Love every bit of it! The program itself is great for our busy office and the customer support is top notch. Today I had a support session with Encarl and she was a fantastic help. Even after 6 years, there was still something for me to learn in the insurance/accounting tab. She got right down to business and explained what I needed to do for future reference. Cons Chirotouch is a great program. Perfect for our office; both doctors and staff. Very happy we have it. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Outdated program. Not the same benefits we see with ChiroTouch. Review Source JZ Jordan Z. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Gamegchanger!" April 28, 2026 5.0 Overall, it has saved us so much time and made our accounting easier. Any time we have questions, the customer support is so convenient to use and so helpful when it comes to working out any bugs and issues we may have! Pros It has every feature a chiropractor could want for their practice! It has streamlined so many of daily processes and made exporting reports so easy. Cons That we couldn't easily upload and transfer our patient base from Tebra to the chirotouch cloud version Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Tebra is not built for chiropractors and only had basic features. It made many things for us hard Review Source AM Amanda M. Chiropractic Assistant Hospital & Health Care Used the software for: 2+ years ### "Game Changer for Your Practice! " February 16, 2026 5.0 So pleased with this software. Our practice considers it another employee with all the features it offers. From streamline billing to online patient booking. It really does have it all. Pros My favorite part about Chirotouch is that its on the Cloud. I know it seems simple but the fact that you have the accessibility to work from anywhere is a game changer! Our practice currently has an employee who is in Florida Snow-Birding for the winter as we are a Michigan practice. She is able to preform all her CT duties as well as some additional; in conjunction with facetime she is able to still be present and communicate and talk with patients and "check out" virtually. Total game changer for our office! We also have another employee who tends to need to work from home a lot due to some health issues and CT helps with her still being able to get her work done from home. So amazing. Billing is a cakewalk once you get through onboarding, Like anything at first it takes some time, but it is so streamline now that its all set up. Cons CT tends to be a little "clicky" lots of clicks to do a simple task. It has gotten better over the years but it still tends to be clicky especially on the Check out and scheduling end. Review Source DC David C. President Health, Wellness and Fitness Used the software for: 2+ years ### "Years of use and the improvement continues" April 28, 2026 5.0 Had the server based version for several years and now using the cloud based version makes it easier to utilize outside the office setting on a phone or laptop Pros From scheduling to integrated payment systems, ChiroTouch has it all. Having the ability to chose the different aspect of the software allows me to budget accordingly. Support is live all day and if needed, I can call in with an emergency. Patient management of recalls, campaigns and reviews of our services help our online presence improve significantly. Thanks again. Cons Having to customize things that are preloaded. Some of the items are simple but others require more time to refine and choose the easiest ways to utilize the program. Also, not saving the patient chief complaints from the last visit is a hassle when they have multiple complaints Review Source DE David E. Chiropractor Medical Practice Used the software for: 2+ years ### "Best overall EHR system " December 29, 2025 5.0 Highly recommend this system to all Chiros. There may be a few minor things that need to be fix but I really like how easy is to get set up and again the support is absolutely amazing Pros All in one integrated system where you can do everything. From insurance verification, sending claims, communicating with patients, and more. This EHR makes is easy for you to run your practice. In addition, costumer service is great! They responde very quickly and get your problem solved very fast. Also, the addition of the AI note taking its a game changer. Highly recommend it Cons Sometimes the system will update on Sundays which doesn't allow my patients to book online. The online booking could be a little better since my patients complain of always logging in via email and password. Even with that, people will find a hard time booking. Another thing is the appointment reminders. Yes, its highly effective and easy to communicate with patients but I just wish they would use the same number for text messages as my office number instead of a separate number Review Source LH Lauren H. Owner Medical Practice Used the software for: 2+ years ### "Good expereince" April 28, 2026 5.0 It's big a good experience overall. I like the software, AI scribe, and the intake forms. The billing could be better but overall it's a good system Pros Value for money and the AI capabilities. Everything you need is in one spot. The online scheduling is convenient Cons There us a learning curve in the beginning. They have support teams and classes to walk you through it but there are still some things that take time to learn beyond that Review Source GW Greg W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "DO NOT USE CHIROTOUCH OR CTProBill!" August 18, 2025 1.0 Horrible customer service, especially with CTProBill. Their onboarding team did not communicate amongst themselves, did not listen to our needs (we had to clarify with them over multiple phone calls because they kept sending us the wrong info and adding the wrong info to the contract) and was basically a nightmare to work with. Pros It’s adequate, outdated comparatively. I’ve been with Chirotouch for approximately 12 years and have had problems throughout. Eventually gave up trying to get help and just used it as best we could. Cons Customer service and CTProBill. Looking for other software now, mainly because I made the mistake of signing up with CT ProBill. I thought it might be a good idea to go with them as one would think they are part of the same company so they’d know what they are doing. That was a HUGE mistake. They were in violation of the contract from day 1. Did not perform 10% of what they were supposed to do based on contract, and that is being generous. Knowing they were in violation, we cancelled the contract early, which they agreed to as they knew they were in default. Then, they continued to bill us and haven’t stopped, nor have they responded to emails. UNDER NO CIRCUMSTANCES SHOULD ANYONE USE CTProBill. Everything I have stated above has been fully documented. If you want to know more, contact me. Additionally, if you’re looking for an EHR software, don’t use CTProBill’s parent, Chirotouch. They have been sold a number of times and have lost the ability to service their clientele, which was made even more obvious after this experience. Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Thought Chirotouch might have been better Review Source DSD Dr. Susan D. Chiropractic Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Love ChiroTouch" April 28, 2026 5.0 Fantastic! I'm very happy I finally found ChiroTouch. I tried many other chiropractic platforms and nothing compares. Pros Highly Recommend! So easy to use and the customer support is the best I've ever seen across all industries! They truly want to help and create the best product. Cons There are some features that I don't need/use. I wish maybe the stats had some more features that I would use. Review Source ES Emily S. Chiropractor Medical Practice Used the software for: 1-2 years ### "I love ChiroTouch" April 28, 2026 5.0 My overall experience with chiroTouch has been amazing. It's really streamlined the notes and billing process. I love that it carries everything over and has so many customizable options. Pros ChiroTouch makes running my practice so much easier. If I ever have any questions customer support is always so helpful and there are so much training videos Cons What I like least about ChiroTouch is that there are so many options for patients that my specific practice doesn't use, but its never really an issue. Review Source TD Tami D. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch Cloud is a Great Program for our office" April 28, 2026 5.0 ChiroTouch has done a great job improving the ease of use. The Cloud program has come a long way! We are very happy with this company. Pros I love the ease of use. Everything we need at the office is in one program: patient management, billing, scheduling, Doctor’s notes. It helps our office be very efficient. Cons It is very costly to the office. It is like having an extra employee. Insurance keeps lowering their approved amounts and ChiroTouch keeps raising their fees. It’s a struggle some months. Review Source JW Jesse W. Chiropractor Medical Practice Used the software for: 2+ years ### "Easy to use and great customer support." December 29, 2025 5.0 Pros Ease of use, and great customer support. Creating treatment records and billing insurance is a breeze. Cons Learning curve when switching from my old software took a bit, but wasn't a big deal. Still a few quirks here and there, but they're constantly improving it. Review Source JM Jason M. Co-Owner Hospital & Health Care Used the software for: 6-12 months ### "ChiroTouch review from billing perspective" January 27, 2026 5.0 Overall, ChiroTouch works well as an all-in-one solution for chiropractic practices that want an integrated platform. Pros Integrated workflow that ties scheduling, documentation, and billing together, cutting down on errors and duplicate entry. Claims submission directly from the system with built-in edits and checks that can reduce rejections. Dashboard views that make it easier to spot denials, unpaid claims, and outstanding patient balances. Support for electronic remittance advice (ERA) and electronic funds transfer (EFT) to speed up reconciliation. Templates and automated coding suggestions can improve charge capture accuracy. Cons Learning curve for new billers; training is needed to fully leverage billing features. While working an ERA, sometimes having to leave the ERA to make corrections to a patient ledger then going back into the ERA can be time consuming if there are many errors. Review Source NS Nick S. Owner Medical Practice Used the software for: 2+ years ### "Great product and customer service" February 21, 2026 5.0 Overall it's been great! Customer service has been good, and it's very user friendly. We had a new employee with near zero computer experience and she's picked up the functionality of ChiroTouch very quickly! Pros That over time it keeps improving, I appreciate the additional upgrades like CT engage, CT Informs and we will be looking to incorporate CT Pay. Cons I wish you could dictate to chart notes, rather than try to use Rheo with a patient being recorded, it would allow faster completion of chart notes. Review Source LS Laura S. Massage therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great program" April 28, 2026 5.0 Other than the glitches that occasionally occur it's been an overall great experience. I'd recommend to others! Pros Easy to use. I can get ny notes done so smoothly with all the options to choose from. Simple to learn. Cons Sometimes it can glitch. I've been signed out before whilentrying to save notes. Sometimes notes dont copy over to the next client visit. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.