--- title: "ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ChiroTouch the right Chiropractic solution for you? Explore 1133 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/48210/ChiroTouch/reviews/" page_type: "reviews" language: "en" --- ChiroTouch 4.1 (1133) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of ChiroTouch Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews SK Sarah K Owner and ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Having one system to bill out claims, receive insurance payments, collect copays, and write SOAP notes has allowed us to spend more time helping patients get the care they need.“ April 28, 2026 SS Suzy S Chiropractic AssistantMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The ledger...there are too many steps to edit charges and, sometimes, allocating payments can be a pain. Since we have been using the cloud, there have been fixes, but it can be a time waster to edit charges or payor information.“ April 29, 2026 NG Nicole G ChiropractorHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It’s a strong system for patient management, patient scheduling, documentation, and it supports efficient, compliant note-taking.“ April 28, 2026 Mark S Chiropractor AdmisistratorMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “They are constantly charging for everything they do and if you call to cancel an add on, if you don't do it in writing they keep charging you for months without telling you why.“ May 26, 2026 DB Dr. Melanie B ChiropractorHospital & Health Care, Self-employedUsed the software for: 6-12 months. “ChiroTouch is a strong option for established chiropractic offices that need robust billing, documentation, and insurance management.“ April 28, 2026 GB Gerardo B ChiropractorHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “There have been times where I wish I could get a direct fix when it comes to customization of my clinic forms or scheduling platform.“ April 28, 2026 SK Susanne K ChiropractorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The addition of AI has made charting even more efficient and captures all relevant information in a patient encounter.“ February 18, 2026 DY Daniel Y ChiropractorHigher Education, 2 - 10 employeesUsed the software for: Less than 6 months. “It allows reoccurring appointments to take place on top of blocked slots, which I don't think should happen.“ April 28, 2026 ## Showing most helpful reviews Showing 1-25 of 1133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dr. Nadia R. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Do not regret migration~" December 20, 2024 5.0 Migration was an easy process and all my data transferred the way it was intended to. There is a learning curve transitioning from server-based because some of the terminology is different, but overall I am satisfied with the product on the Cloud. Pros I like the ability to have all ChiroTouch applications and functions on one webpage vs having to open different apps. I also love that I can access my software from anywhere I choose to. Cons The training process. Re-watching webinars. On-boarding team schedule availability. Switched from [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) SQL requirements and it was making all my computers run slow. Review Source JF Jeffrey F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch adapts and improves, just what I need" April 28, 2026 5.0 Very good. I'm happy with ChiroTouch, having used it since 2012, and will continue to use it for many years. Pros It is customizable. I can add hot buttons for charges, diagnoses, exam tests, notes in all areas of the SOAP note. Document uploads are quick and easy. I have it connected with a credit card processing system and it is fully integrated with ChiroTouch and works perfectly and quickly. The scheduling, appointment reminders, and method of organizing all this works really well. And the good thing is CT actually listens to their customers! There is a portal for feature requests and many of these I've submitted have been considered and applied. It's made the whole thing work so well for my clinic. Cons Initially, there were several things that took extra time, but that was 5+ years ago. And in these 5 years they've improved and fixed all those problems. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) better for a chiropractic practice, has calendar and soap notes - everything I need Review Source Cookie U. Chiropractic Assistant Medical Practice Used the software for: 1-2 years ### "SAVE YOUR MONEY!" April 14, 2026 2.0 Very bad, no follow through and checking with anyone on any issues you are having. We call customer support and you are transferred to 3 people until they tell you they will leave your message with your team leader. \[sensitive content hidden\] who was our team leader was the best until they replaced her which they do often to put blame on someone else. Pros There really is nothing good to say about this product, at first, it seemed it would be easy until you see and go through there video training. Cons There is no actual customer support unless they call you, it's not user friendly, the billing and posting is not consistent so therefore you have to go look for a payment on insurance site, secondary's say billed but no follow through we have had to write off more since chirotouch. So there is no value for the money you pay because they are costing you more money. There is no one person for phone support and when you leave a message, they never return your call. Worse mistake we ever made going to chirotouch. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) I really don't know it was Doctor's decision Review Source Response from ChiroTouch Integrated Practice Solutions April 21, 2026 Thank you for sharing your feedback, Cookie. We’re very sorry to hear about your experience and understand how frustrating it is when support, billing follow-through, and day-to-day usability do not meet the needs of your practice. At ChiroTouch, we know that reliability, responsiveness, and ease of use are critical, and we regret that your experience left you feeling unsupported. Feedback like this is important because it highlights where expectations are not being met and where we need to do better. We would appreciate the chance to review the issues you mentioned more closely and connect you with the right team. Please contact us at support@chirotouch.com so we can follow up directly. GB Gerardo B. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Chirotouch making practice super easy" April 28, 2026 5.0 I have had a great experience, me personally I did cancel chirotouch due to pricing, but when i switched to Jane, Jane was very complicated to get used to after coming from chirotouch. I knew immediately that I had to go back and know that we pay for the better EHR system Pros It is super easy to use, made by chiropractors for Chiropractors. Scheduling is super easy to use and I am able to do charting for my patients super fast and easy Cons Pricing has always been my fall point. There have been times where I wish I could get a direct fix when it comes to customization of my clinic forms or scheduling platform. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Jane was overwhelming and too hard to use and to customize to my liking Review Source NW Nicole W. Office Manager Hospital & Health Care Used the software for: 2+ years ### "User Friendly" April 28, 2026 5.0 Overall we enjoy using ChiroTouch. It has made things easier for front desk and for staff to manage appointments. Pros Scheduling appointments are easy. I do like how the payment system is integrated and easy to process. I also like the new itemized receipts, this has been a game changer. Cons Texting, I don't like that it is a different phone number from our office number. I also don't like the bulk texting I wish I could add a wider range. I also wish we could text bulk patients that have not been treated not the ones who have been treated that day. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Out dated and needed something for our growing practice. Review Source KE Kyle E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch Experience" April 28, 2026 5.0 My overall experience has been very pleasant especially now that a lot of bugs have been worked out since they first started the cloud. I am super excited about the potential of ChiroTouch and AI. I am already loving what it can do now and it just came out, so I would imagine it is only going to get better. Pros I like all the add-ons and the new Rheo-AI Scribe feature. It has made keeping up with my notes so much easier and it gives me peace of mind that I am getting everything. Cons I do not like how much the software lags. I think this has been my biggest issue with ChiroTouch from the beginning. It has gotten significantly better within 5 years, but it still poses a problem from time to time. Alternatives considered [ChiroHD](https://www.capterra.com/p/218059/ChiroHD/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) Reason for choosing ChiroTouch ChiroTouch has an easier and cleaner use than competitors. Review Source KB Kenneth B. MGR Medical Practice Used the software for: 6-12 months ### "Game Changing EHR tools" April 28, 2026 5.0 I shopped around for the right EHR for a long time. I hesitated to join ChiroTouch thinking it would not fit my needs. But I am so glad I finally came around. It has been such a great software. Pros The AI features for documenting are game changer and the customer service is exceptional. They are always refining current features and adding new features. Cons I was worried about the price at first, being more expensive than my other software. But a few months after joining, they added the AI documentation feature which has cut my documentation time in half and allows me to see more patients, more than making up for the cost! Switched from [zHealth](https://www.capterra.com/p/162807/zHealthEHR/) ZHealth couldn't meet our demands and had some technical glitches that made it unreliable Review Source KF Koby F. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "Chirotouch Cloud Is Awesome!" April 28, 2026 5.0 Fantastic! I think anyone who runs a chiropractic office would find chirotouch to be far beyond whatever they are currently using. Pros I had the server version for years and loved that! The cloud version is even better! They are constantly updating the software, you can access it anywhere you have a web browser, and it’s extremely user-friendly. Cons There’s not much negative about the actual software/product itself, even the support is fantastic. If anything, the price would be what I like least, but you get what you pay for. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing ChiroTouch It’s overall a better product, more expensive, but again you get what you pay for! Review Source PK Panagiotis K. Owner and Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch makes it easy" April 28, 2026 5.0 SO far it has been a good one. The cost is a little high and the availability (or turnaround time) from customer service is sometimes difficult, especially for what we pay for. Pros The ease of using the program from scheduling to doing notes to billing and posting. Very easy to customize to what my clinic needs. Cons Some options are not as easy to customize and sometimes there are updates that are less helpful than the previous versions BUT at least there is an option to stay with the old version most of the times. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Chirotouch does ALOT more that OfficeAlly and really helps make the practice flow much easier. Review Source AW Aaron W. Chiropractor Alternative Medicine Used the software for: 2+ years ### "Long time satisfied customer...Switch to Cloud Today!" May 9, 2026 5.0 Overall, it's intuitive and simple with an excellent team for support. There's a reason they're overwhelmingly the most used EMR in Chiropractic Pros I've been using chirotouch for years and it's an amazing tool that's easy to modify and fit your needs on the fly. I run a skeleton crew and need everything from scheduling to creating custom forms, to collecting payment to be seamless. Their team is second to none in any way I need help executing any of these. Cons Diagnosis codes should be easily searchable on the fly without having to dive into prefab lists. Ever EMR lacks in this area and there's no reason in 2026 that a provider should have to search "ICD 10 for..." to update a diagnosis. Switched from [Medicfusion](https://www.capterra.com/p/84008/Medicfusion-EHR/) Medicfusion was my last emr I used. They lost my records. Review Source JS Jena S. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "CT is a proficient, secure system worth every penny. " March 11, 2026 5.0 ChiroTouch has excellent customer service and has answered immediately and answered any and all questions that were asked with easy and professionalism. Pros Cloud based ChiroTouch is an all-in-one, easy to use system that streamlines processes making it an efficient way to run a practice of any size. Cons While being an excellent program, the only issue we have ever encountered is loading time with reports, but this can be an issue with any system, even server-based. Alternatives considered [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing ChiroTouch ChiroTouch had a more integrated system that seemed more user-friendly with the scheduling options that our practice needed. Review Source HT Holly T. Billing Manager Medical Practice Used the software for: 2+ years ### "Great program and top notch support" December 17, 2025 5.0 Every customer support member that I have encountered over the years has been easy to understand, very helpful, friendly and efficient! It's not very frequent that I need support, but when I do it is never a frustrating phone call. I always end up learning something new, that is useful for future claims or practices. Pros We have been using ChiroTouch at our office for almost 6 years now. Love every bit of it! The program itself is great for our busy office and the customer support is top notch. Today I had a support session with Encarl and she was a fantastic help. Even after 6 years, there was still something for me to learn in the insurance/accounting tab. She got right down to business and explained what I needed to do for future reference. Cons Chirotouch is a great program. Perfect for our office; both doctors and staff. Very happy we have it. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Outdated program. Not the same benefits we see with ChiroTouch. Review Source FR Fouad R. Physician, owner and administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "PI clinic review of Chirotouch" April 28, 2026 4.0 I would recommend it to colleagues looking foresee of documentation and establishing macros for Personal injury cases. I would not say it a good value for your money if you are not doing personal injury. Pros Ease of use. customer support is great at times but had one instance that took some months to resolve. Cons It is over priced in my opinion. I tried switching to advanced but billing auto carriers was not as simple due to inability to send notes with the bills Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Reason for choosing ChiroTouch ease of documentation for personal injury cases was better Review Source EP Erica P. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of scheduling " July 7, 2025 5.0 The original move to ChiroTouch from our previous software was a bit scarry at first. now that we have been using it for a couple of years, we are very glad we made the switch. Overall, we have been very satisfied with ChiroTouch! Pros We really enjoy the ability to access our schedule from anywhere we are. I was able to even schedule an appointment for someone while out at museum this past weekend. Cons The inability to see a patents appointment schedule in a monthly calendar view has been very frustrating to our entire staff. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) HIPPA Compliance was better, and the ease of use for the Dr to document and complete notes. Review Source EW Evan W. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pleased New Practice Owner " December 29, 2025 5.0 I'm pleased and glad I switched from Genesis to ChiroTouch. While the program is more expensive, it's worth the switch. Pros The program is very user-friendly and I can do notes very quickly. I like how simple it is to click on macros and create new macros and templates. Cons Although I can do notes quickly, I'm having trouble using Rheo, to make the note-taking and billing process even faster. I'll be scheduling another call soon to rectify the situation. Overall, still a great system. Once we navigate the whole system, it may be time for another review. Switched from [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) The program was confusing and had too many options and navigating through a soap note was more difficult Review Source SS Suzy S. Chiropractic Assistant Medical Practice Used the software for: 1-2 years ### "ChiroTouch Saves Time " April 29, 2026 4.0 Overall, we are happy with ChiroTouch. We had a rocky start and thought we made a mistake, but we soon realized the system is really good, and makes our day run smoother and more efficiently. The customer service is great too! We like being able to get help right away if it's needed. Pros Customer Service is great and usually helps us get things rolling when there are snags. I like the ease in creating appointments and managing the calendar. Checking people in and out is pretty quick; I love being able to slide people around and knowing where they are in the flow. Taking payments is fast and efficient, and when using the relationship feature, payments for the whole family takes much less clicking!! Reports also are very helpful and contain helpful information, like, for stats. Cons The ledger...there are too many steps to edit charges and, sometimes, allocating payments can be a pain. Since we have been using the cloud, there have been fixes, but it can be a time waster to edit charges or payor information. The Real Time Eligibility: it doesn't always pull the correct information. Review Source DMB Dr. Melanie B. Chiropractor Hospital & Health Care Used the software for: 6-12 months ### "Positive Review" April 28, 2026 5.0 ChiroTouch is a strong option for established chiropractic offices that need robust billing, documentation, and insurance management. However, for smaller practices or offices wanting a simpler, more modern cloud-based system, it may feel expensive and more complicated than necessary. Pros One of the biggest things I like about ChiroTouch is that it is an all-in-one system. It combines scheduling, SOAP notes, billing, insurance claims, patient management, and reporting all in one place, which helps keep the office organized and reduces the need for multiple software programs. Cons The biggest downside is often the cost. It can be expensive compared to newer cloud-based systems, especially for smaller practices or offices trying to keep overhead low. Review Source DE David E. Chiropractor Medical Practice Used the software for: 2+ years ### "Best overall EHR system " December 29, 2025 5.0 Highly recommend this system to all Chiros. There may be a few minor things that need to be fix but I really like how easy is to get set up and again the support is absolutely amazing Pros All in one integrated system where you can do everything. From insurance verification, sending claims, communicating with patients, and more. This EHR makes is easy for you to run your practice. In addition, costumer service is great! They responde very quickly and get your problem solved very fast. Also, the addition of the AI note taking its a game changer. Highly recommend it Cons Sometimes the system will update on Sundays which doesn't allow my patients to book online. The online booking could be a little better since my patients complain of always logging in via email and password. Even with that, people will find a hard time booking. Another thing is the appointment reminders. Yes, its highly effective and easy to communicate with patients but I just wish they would use the same number for text messages as my office number instead of a separate number Review Source TS Thomas S. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Top notch product." May 12, 2026 5.0 I have used Chirotouch for more than 8 years at this point. I would recommend it to most chiropractors and even other doctor/pt types. Pros Easy patient management and note taking with custom macros. Customer support is great. Quick response times and online forms. Cons CT rev is a little lack luster on the lower end. But they do continue to support and innovate on their product to make it easier for the consumer to use and rely on. Review Source AP Andres P. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 6-12 months ### "Happy Chirotouch user!" December 29, 2025 5.0 My experience with ChiroTouch was very positive. It does an excellent job of bringing scheduling, documentation, billing, and claims together. Once templates and macros were properly set up, charting became efficient, consistent, and well-organized, which made day-to-day clinic operations run smoothly. Overall, it’s a dependable, comprehensive platform that supports professional, high-quality care delivery. Pros The SOAP notes, exam templates, outcome assessments, and care plans were already built. Once templates and macros were dialed in, documentation became fast. I also appreciated having scheduling, documentation, billing, and claims all housed in one platform, which reduced the need to jump between systems. Cons The initial set up was very time. Customizing templates and macros, while powerful, can be time-consuming and usually requires dedicated setup time or support. Review Source NA Nadia A. Front Desk , Chiropractic Assistant Medical Practice Used the software for: 6-12 months ### "Front Desk " February 19, 2026 5.0 Customer support has also been responsive and knowledgeable whenever we’ve needed assistance. Training resources and onboarding support made implementation straightforward. Overall, ChiroTouch has streamlined our practice, improved organization, and saved us valuable time. I would highly recommend it to any chiropractic office looking for reliable, all-in-one practice management software. Pros We’ve had an excellent experience with ChiroTouch. The software is incredibly user-friendly and tailored specifically for chiropractic practices, which makes daily operations smooth and efficient. From scheduling and patient documentation to billing and claims management, everything is well integrated and easy to navigate. Cons One of the biggest advantages is how customizable the system is — it adapts well to different workflows without feeling overly complicated. The SOAP note templates and automated billing features have significantly reduced our administrative workload and improved overall productivity. Review Source ES Emily S. Chiropractor Medical Practice Used the software for: 1-2 years ### "I love ChiroTouch" April 28, 2026 5.0 My overall experience with chiroTouch has been amazing. It's really streamlined the notes and billing process. I love that it carries everything over and has so many customizable options. Pros ChiroTouch makes running my practice so much easier. If I ever have any questions customer support is always so helpful and there are so much training videos Cons What I like least about ChiroTouch is that there are so many options for patients that my specific practice doesn't use, but its never really an issue. Review Source MG Megan G. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Service" April 28, 2026 5.0 10/10 EHR for documentation and billing. The upload feature allows us to input information with ease, including X-rays. Pros We really love that the cloud-based system can be accessed from anywhere and it allows you to access certain features from anywhere in the interface. Cons At the moment there isn't much we don't like about chirotouch, its pretty well-rounded and always on the up in coming with new technology. Review Source BN Binh N. chiropractor Medical Practice Used the software for: 1-2 years ### "Excellent overall with chirotouch. " April 28, 2026 5.0 Excellent. excellent. excellent. Have a very good overall experience with them and this is the reason why I went with them. Pros They have excellent customer support and available 24/7. I love the fact that they have AI built in for compliance when doing notes and billing to the insurance. You get what you pay for it and I highly recommend going with them as an EHR company for your practice. Cons The is really no con. I am full happy with the overall service in which they have provided since I started . Review Source NS Nick S. Owner Medical Practice Used the software for: 2+ years ### "Great product and customer service" February 21, 2026 5.0 Overall it's been great! Customer service has been good, and it's very user friendly. We had a new employee with near zero computer experience and she's picked up the functionality of ChiroTouch very quickly! Pros That over time it keeps improving, I appreciate the additional upgrades like CT engage, CT Informs and we will be looking to incorporate CT Pay. Cons I wish you could dictate to chart notes, rather than try to use Rheo with a patient being recorded, it would allow faster completion of chart notes. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.