# ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChiroTouch the right Chiropractic solution for you? Explore 1115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/48210/ChiroTouch/reviews --- ChiroTouch 4.1 (1115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Reviews of ChiroTouch Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews AP Andres P Doctor of ChiropracticHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I also appreciated having scheduling, documentation, billing, and claims all housed in one platform, which reduced the need to jump between systems.“ December 29, 2025 JS Jena S Practice ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “While being an excellent program, the only issue we have ever encountered is loading time with reports, but this can be an issue with any system, even server-based.“ March 11, 2026 SK Susanne K ChiropractorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The addition of AI has made charting even more efficient and captures all relevant information in a patient encounter.“ February 18, 2026 DH Dr. Shirley H Doctor of Chiropractic Owner CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “detailed and specific REPORTS are not accessible, being able to do schedule changes "opening of a day that is not routine" for a specific provider when they are covering or switching a day temporarily, being able to line credit or debit an individual patient account for write off or gift card purchases“ December 20, 2024 SC Stephen C Owner, Doctor of ChiropracticAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “We love how ChiroTouch as streamlined our practice, saving time on all tasks is priceless and billing and coding is much easier.“ January 7, 2026 SW Sam W Physical TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Most the features are not usable due to having to change parameters with each note such as using accurate time in and out, changes in exercises and subjective statements and assessments, treatment minutes and changes that have to be manually entered every visit. “ December 20, 2024 RK Rob K ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “As a high volume practice I found the soap notes to be super efficient, but still covered all of the important information needed for each visit“ February 12, 2026 DE David E ChiropractorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes the system will update on Sundays which doesn't allow my patients to book online.“ December 29, 2025 ## Showing most helpful reviews Showing 1-25 of 1115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven G. owner doctor Health, Wellness and Fitness Used the software for: 2+ years ### "chirotouch review" December 20, 2024 4.0 Have been using for 16years. IT offers the potential to do anything needed in a clinic environment Pros cloud availability to be able to go online from any devise Cons Customer service. Hard to reach and slow to correct issues Review Source HT Holly T. Billing Manager Medical Practice Used the software for: 2+ years ### "Great program and top notch support" December 17, 2025 5.0 Every customer support member that I have encountered over the years has been easy to understand, very helpful, friendly and efficient! It's not very frequent that I need support, but when I do it is never a frustrating phone call. I always end up learning something new, that is useful for future claims or practices. Pros We have been using at our office for almost 6 years now. Love every bit of it! The program itself is great for our busy office and the customer support is top notch. Today I had a support session with Encarl and she was a fantastic help. Even after 6 years, there was still something for me to learn in the insurance/accounting tab. She got right down to business and explained what I needed to do for future reference. Cons is a great program. Perfect for our office; both doctors and staff. Very happy we have it. Switched from [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Outdated program. Not the same benefits we see with . Review Source GW Greg W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "DO NOT USE CHIROTOUCH OR CTProBill!" August 18, 2025 1.0 Horrible customer service, especially with CTProBill. Their onboarding team did not communicate amongst themselves, did not listen to our needs (we had to clarify with them over multiple phone calls because they kept sending us the wrong info and adding the wrong info to the contract) and was basically a nightmare to work with. Pros It’s adequate, outdated comparatively. I’ve been with for approximately 12 years and have had problems throughout. Eventually gave up trying to get help and just used it as best we could. Cons Customer service and CTProBill. Looking for other software now, mainly because I made the mistake of signing up with CT ProBill. I thought it might be a good idea to go with them as one would think they are part of the same company so they’d know what they are doing. That was a HUGE mistake. They were in violation of the contract from day 1. Did not perform 10% of what they were supposed to do based on contract, and that is being generous. Knowing they were in violation, we cancelled the contract early, which they agreed to as they knew they were in default. Then, they continued to bill us and haven’t stopped, nor have they responded to emails. UNDER NO CIRCUMSTANCES SHOULD ANYONE USE CTProBill. Everything I have stated above has been fully documented. If you want to know more, contact me. Additionally, if you’re looking for an EHR software, don’t use CTProBill’s parent, . They have been sold a number of times and have lost the ability to service their clientele, which was made even more obvious after this experience. Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Thought might have been better Review Source EW Evan W. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pleased New Practice Owner " December 29, 2025 5.0 I'm pleased and glad I switched from Genesis to . While the program is more expensive, it's worth the switch. Pros The program is very user-friendly and I can do notes very quickly. I like how simple it is to click on macros and create new macros and templates. Cons Although I can do notes quickly, I'm having trouble using Rheo, to make the note-taking and billing process even faster. I'll be scheduling another call soon to rectify the situation. Overall, still a great system. Once we navigate the whole system, it may be time for another review. Switched from [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) The program was confusing and had too many options and navigating through a soap note was more difficult Review Source EP Erica P. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of scheduling " July 7, 2025 5.0 The original move to from our previous software was a bit scarry at first. now that we have been using it for a couple of years, we are very glad we made the switch. Overall, we have been very satisfied with ChiroTouch! Pros We really enjoy the ability to access our schedule from anywhere we are. I was able to even schedule an appointment for someone while out at museum this past weekend. Cons The inability to see a patents appointment schedule in a monthly calendar view has been very frustrating to our entire staff. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) HIPPA Compliance was better, and the ease of use for the Dr to document and complete notes. Review Source LM Laura M. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Server was nice. Cloud is a mess." October 12, 2025 3.0 Support was frustrating. Not helpful at all. I thought it would be an upgrade from my old EHR and I had used the server as an associate, but what a mistake. Plus they do not make migration easy. Not friendly at all. Would not recommend. But if you just do cash its probably still a good option. Pros Macros for notes and easy to schedule/use. Has good features like alerts and subscription plans. Can get two way text with appointment reminders and online forms as add ons integrated Cons The server was great. The cloud is a mess and support is terrible. All Facebook groups. Online forms didn't always work. If you do PI work they can't separate out the cases in the ledger so we had to set up new patient files for each case and then try to remember which one is which. The itemized billing statement is also confusing and attorneys are always calling to try and figure it out. Alternatives considered [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing ChiroTouch liked the server version. familiar with it already Switched from [Eclipse](https://www.capterra.com/p/2540/Eclipse/) wanted easier macros, more advanced features, less time Review Source kJ kaija J. CEO and DC Medical Practice Used the software for: 2+ years ### "Worth the money!" July 7, 2025 4.0 i am getting paid faster by insurance and almost everyone is auto posted which saves so much time and gives a faster turner around to bill patients. Pros I switched from the server based and this system is much more efficient and stream lines my practice so i spend less time on office/bookkeeping and more time with patients. Cons the statements are not as good as the server based one and you can't customize them or choose a different style. Switched from [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) we switched from chiro touch server, not chiro fusion. needed cloud based and needed a good insurance billing system Review Source DU David U. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software" December 29, 2025 5.0 Overall it has been a great experience. Myself and the staff had very little time that we were learning the system. Pros It is easy to do notes and track patient visits. The system overall was easy to learn and we were able to put it in use immediately. Cons The least favorite part was getting it integrated with our former software. A lot of the data did no process over with the software integration. Switched from [AutumnCare Medicate](https://www.capterra.com/p/216871/AutumnCare-Medicate/) It was outdated and there was no way to update the software. Review Source AC Ashland C. Office Manager Medical Practice Used the software for: 2+ years ### "Great value for the money" September 4, 2025 5.0 Over all has been a good investment. Customer service has been very helpful and it is very easy to navigate. Pros The ease of having everything I need integrated into one software. Example records, billing, and payments Cons The billing of their services tend to not always regular. Sometimes they forget a month then it shows up the next month. Switched from [Sunrise ITSM](https://www.capterra.com/p/148707/IT-Service-Management/) We wanted to go paperless and to have everything all in one. Review Source Kassidy K. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Room for improvement " February 12, 2026 4.0 Decent software. Couldn’t use with the inconsistency of the speed. Some days it would totally freeze up Pros I loved the SOAP notes within . Super simple to use, great macros that made notes really easy and fast Cons I used the server version and it was very inconsistent with speed and functionality. Some days it was so slow and some days it was good Review Source DT Diana T. Owner Medical Practice Used the software for: 2+ years ### "Solid 9 out of 10" December 20, 2024 4.0 In general has been great to work with, we have been with them before there ever was the cloud system. The change over was hard and complex especially for the doctors but it does work great for our office. Pros I like the ease of access to reach patient information when we were out visiting with their attorney's Cons The reports are confusing and we can never quit get one that has what we want, We have also been struggling to put in a dollar amount if we have traded to be able to keep track of our trades Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing ChiroTouch We liked that price but mostly we liked that it was specific to Chiropractic. Review Source JJ Josh J. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Best so far!" December 20, 2024 5.0 Overall we have had a good experience with the software, some issues with processes, but they were all temporary hiccups. Pros How everything is connected and works in synchrony. SOAP notes are easy, coding is easy, and billing is the best I have seen thus far. Cons It is a little spendy but worth it. I do not like how the online scheduler has some restrictions on layout, but it could be fixed in the future. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ChiroTouch Billing was more built out with Chiro Touch. Switched from [CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/) Billing on Chirospring was a joke- needed better. Review Source KP Krystal P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Worth the change" December 21, 2024 5.0 Pros The ease of doing notes. There are still aspects that need to be improved, but they are constantly making improvements Cons It is difficult to get a hold of tech support to schedule a meeting. With it constantly being updated often things go wrong. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/) Reason for choosing ChiroTouch ease of use was important to me, I liked the functionality better. Switched from [NueMD](https://www.capterra.com/p/72470/NueMD/) NueMD wasn't being serviced anymore by Advanced MD and we were forced to make a change Review Source SK Susanne K. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "Keep Your Records Aligned with ChiroTouch " February 18, 2026 5.0 Overall, I find to be a well-rounded application that enables me to compose adequate notes as well as keeping record of treatment progression. Pros provides a stream lined EMR that allows me to focus on patient care and navigate chart notes with ease. The addition of AI has made charting even more efficient and captures all relevant information in a patient encounter. Cons I would prefer the cloud version to have a designated space for x-ray images like the App version does. Review Source NM Nancy M. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Support Appreciated " December 23, 2025 5.0 Everything has been good for years. The front desk staff sometimes changes. Learning the basics of the program is straight forward. Pros Customer support: Shoutout to \[sensitive content hidden\] for resolving my billing issue in minutes super friendly and thorough. Loving ! Cons We have no serious issues. My problem is not knowing all the program can do. It is a learning curve that takes some practice. Review Source JW Jesse W. Chiropractor Medical Practice Used the software for: 2+ years ### "Easy to use and great customer support." December 29, 2025 5.0 Pros Ease of use, and great customer support. Creating treatment records and billing insurance is a breeze. Cons Learning curve when switching from my old software took a bit, but wasn't a big deal. Still a few quirks here and there, but they're constantly improving it. Review Source PP Payal P. Chiropractor Medical Practice Used the software for: 1-2 years ### "Happy Practice Owner" December 29, 2025 5.0 Overall, is great. From the software itself to the people who work there, my experience with them has been fantastic. Pros I used to use the old software for before switching to the cloud and its a game changer. It has made patient management so much easier. I love how everything is one a cloud, much for convenient. Their customer support throughout this change has been great as well. Cons N/A- I pretty much like everything, thats why I decided to use it when I finally branched out and started my own practice. Review Source MM MIRANDA M. Office Manager Billing Coordinator Medical Practice Used the software for: 2+ years ### "Chirotouch Cloud" July 7, 2025 5.0 Reliable and secure, glad we upgraded to cloud. This system has improved workflow and quality of our office. Pros The way the system is user-friendly, and has a fast and great customer support system. Can work remotely and on the go. Cons Occasional Bugs and glitches that disrupt workflow, usually a fast turn around time to fix issues though. Review Source TL Tiffany L. Doctor of Chiropractic Hospital & Health Care Used the software for: 2+ years ### "Cloud-Based Chirotouch" December 20, 2024 5.0 It is a good program but still needs work. The server based system is completely different than the cloud based system. I wish I had known that before switching. I love the convenience of the cloud based product because maintaining an in-house server was expensive, but think the server based program was better. The cloud based has some great new features, but also changed a bunch of things that did not need to be changed. It made the accounting and billing much harder and way more time consuming. It also does not contain most of the reports that were previously available. Pros I love being able to customize my macros so they sound exactly like something I would have typed. I also love that the program is constantly being updated with improvements. Cons I hate there is no live support for the cloud-based system. You have to set up a support ticket and wait for someone to get back to you. That is very time consuming and you can get stuck with the problem for days. The old system had both a chat and live call center that could answer questions immediately so you could get back to patients. Review Source BJ Bethany J. Chiropractic Assistant Office Manager Medical Practice Used the software for: 6-12 months ### "The switch from CT Classic was worth it" December 20, 2024 4.0 Overall our office is very happy with . We are still learning the new software, but a lot of every day tasks are a lot simpler with the help of this software. Pros I like that we are able to do most things we need to do as an office all in one place. Cons I wish they would focus more on the functionality and improving aspects about the charting and scheduling software. It seems like the primary focus is billing and all you can do with it, which is great, but there are a lot of small inconveniences or even reports we had on the old software that are just more cumbersome now. Review Source JE JoAnn E. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Must have system in Chiro offices " March 22, 2025 5.0 Responsive customer service. Love the chat feature to get help right away. I have done some of the online classes to learn more. I find the system easy to navigate and figure out. I’ve been using it for 8 years now, and still find new options I don’t realize were available. Pros I find the ease of the program to be number 1 in pros. It’s relatively simple for a new person to figure out the software. It’s great for patient communication and managing accounts. Cons Texting system doesn’t always work, but don’t feel it is something to not utilize because of it. It’s generally a quick outage. Review Source NA Nico A. Doctor Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Chirotouch - an excellent leading software" December 20, 2024 5.0 I have used for 12+ years and I am very happy with the product. Most importantly, I am very happy with the customer service experience, which is a 10/10! Pros The platform is versatile, user friendly and makes everything from daily office front and back office use, to notes and reporting, very easy! Cons The CT Server version is excellent and has been amazing for 10+ years, and the CT Cloud version is getting better every month, but many screens can still be more efficient and mouse or touch screen friendly. Overall I still love . Review Source AR Austin R. Chiropractor Alternative Medicine Used the software for: 1-2 years ### "Basic but good" May 2, 2025 4.0 Generally it works well once you've learned the prog. However, it's limited in options Pros Basic layout is easy to understand and view Cons dated product, not cloud supported and limited in settings and options Review Source DR Dolores R. chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "pleased with the CT team effort" December 20, 2024 5.0 Very pleased with the desire CT team shows to want to keep improving Pros really enjoying CT now. They worked so hard to get things running more smoothly and it is so appreciated. Even adding the small things like the color option for "add ins" on the calendar. And the calendar is so easy to use. But mostly I like being able to manipulate the chart notes to my liking and needs! Cons small discrepancies on the reports. Looking forward to the improvements. Review Source LT Lawrence T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Wouldn't want to practice without it" December 20, 2024 5.0 I've used the owned version in my old office and now the cloud-based version, both are fantastic. As the company has grown, the tech support has become less personalized, but that is to be expected. I recommend to every DC. Pros Most intuitive software on the market. Extremely customizable to fit a wellness practice or a completely insurance-based practice. I sleep better knowing that my charts are always up to date and ready for court if needed. Cons I've been with CT for close to 20 years and their training back in the day was super, now its OK. 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