# ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChiroTouch the right Chiropractic solution for you? Explore 1130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/48210/ChiroTouch/reviews --- ChiroTouch 4.1 (1130) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 16th, 2026 # Reviews of ChiroTouch Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews Comprehensive office workflow solution 86% positive reviews out of 105 Most reviewers describe office management as streamlined, customizable, and efficient, supporting smooth daily operations and growth. MIRANDA M Office Manager Billing Coordinator, 2 - 10 employees. "This system has improved workflow and quality of our office." High and unpredictable ongoing costs 76% negative reviews out of 210 Most reviewers indicate pricing is expensive, with frequent add-on fees, contract restrictions, and costly support requirements. Kimberly P Receptionist, 2 - 10 employees. "Now we are paying even more for this secondary contacting system. While this is really my only complaint about CT, is it a big one, and the amount of time this has gone on is simply unacceptable." Extensive built-in feature set 81% positive reviews out of 90 Most reviewers find features robust, versatile, and essential for efficient charting, communication, and daily workflows. Crystal R Chiropractor Assistant, 2 - 10 employees. "Also gives you great safety feature with login features." Limited and confusing reporting tools 70% negative reviews out of 74 Most reviewers describe reporting as lacking customization, often inaccurate, and difficult to navigate for essential data. Diana T Owner, 2 - 10 employees. "The reports are confusing and we can never quit get one that has what we want, We have also been struggling to put in a dollar amount if we have traded to be able to keep track of our trades" All-in-one practice management 84% positive reviews out of 61 Most reviewers indicate practice management tools simplify daily tasks, support growth, and make transitions easier. Reuben M Doctor, 2 - 10 employees. "The integrated systems make using all aspects of practice management easy. " Frequent lag and slow performance 77% negative reviews out of 66 Most reviewers report performance and speed issues, including lag, slow loading, and interruptions during daily tasks. Tyler S Chiropractor, 2 - 10 employees. "Can sometimes be slow- loading documents of inserting information can sometimes take a while." ## Showing most helpful reviews Showing 1-25 of 1130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dr. Nadia R. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Do not regret migration~" December 20, 2024 5.0 Migration was an easy process and all my data transferred the way it was intended to. There is a learning curve transitioning from server-based because some of the terminology is different, but overall I am satisfied with the product on the Cloud. Pros I like the ability to have all ChiroTouch applications and functions on one webpage vs having to open different apps. I also love that I can access my software from anywhere I choose to. Cons The training process. Re-watching webinars. On-boarding team schedule availability. Switched from [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) SQL requirements and it was making all my computers run slow. Review Source Deborah H. Office manager Alternative Medicine Used the software for: 2+ years ### "Pleasantly surprised!" February 11, 2026 5.0 \[sensitive content hidden\] was very helpful and kept working on trying to find the problem. She found it was our security software that somehow was blocking my access. She fixed the problem then even called me back to fix it on another work station. Pros My call was answered immediately! We've been having issues for a few days now and I was unable to use chat and had to call. I waited so I had lots of time to be on hold and it wasn't necessary. My call was picked up by \[sensitive content hidden\] and she started immediately on my problem. Cons I was unable to use chat. Apparently my password needed to be updated and I requested a link sent to my email. I tried it multiple times and no email was ever sent so I was unable to get in to my CT Services. We are working on that and I am waiting for a future email. Alternatives considered [Bulletproof Chiro](https://www.capterra.com/p/10018086/Bulletproof-Chiro/) Reason for choosing ChiroTouch It's been in use so long I don't want to change. Familiarity is a huge factor for staying, price is a factor for leaving. Review Source KE Kyle E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch Experience" April 28, 2026 5.0 My overall experience has been very pleasant especially now that a lot of bugs have been worked out since they first started the cloud. I am super excited about the potential of ChiroTouch and AI. I am already loving what it can do now and it just came out, so I would imagine it is only going to get better. Pros I like all the add-ons and the new Rheo-AI Scribe feature. It has made keeping up with my notes so much easier and it gives me peace of mind that I am getting everything. Cons I do not like how much the software lags. I think this has been my biggest issue with ChiroTouch from the beginning. It has gotten significantly better within 5 years, but it still poses a problem from time to time. Alternatives considered [ChiroHD](https://www.capterra.com/p/218059/ChiroHD/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) Reason for choosing ChiroTouch ChiroTouch has an easier and cleaner use than competitors. Review Source Cookie U. Chiropractic Assistant Medical Practice Used the software for: 1-2 years ### "SAVE YOUR MONEY!" April 14, 2026 2.0 Very bad, no follow through and checking with anyone on any issues you are having. We call customer support and you are transferred to 3 people until they tell you they will leave your message with your team leader. \[sensitive content hidden\] who was our team leader was the best until they replaced her which they do often to put blame on someone else. Pros There really is nothing good to say about this product, at first, it seemed it would be easy until you see and go through there video training. Cons There is no actual customer support unless they call you, it's not user friendly, the billing and posting is not consistent so therefore you have to go look for a payment on insurance site, secondary's say billed but no follow through we have had to write off more since chirotouch. So there is no value for the money you pay because they are costing you more money. There is no one person for phone support and when you leave a message, they never return your call. Worse mistake we ever made going to chirotouch. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) I really don't know it was Doctor's decision Review Source Response from ChiroTouch Integrated Practice Solutions April 21, 2026 Thank you for sharing your feedback, Cookie. We’re very sorry to hear about your experience and understand how frustrating it is when support, billing follow-through, and day-to-day usability do not meet the needs of your practice. At ChiroTouch, we know that reliability, responsiveness, and ease of use are critical, and we regret that your experience left you feeling unsupported. Feedback like this is important because it highlights where expectations are not being met and where we need to do better. We would appreciate the chance to review the issues you mentioned more closely and connect you with the right team. Please contact us at support@chirotouch.com so we can follow up directly. DM Donald M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "DO NOT USE CHIROTOUCH" March 16, 2026 1.0 Better than Genesis. However, their isn't much support. You are left to do things without support. Support doesn't call back, especially higher level support. They are holding my records hostage. Pros I liked that they were helpful onboarding me. That is about the extent of their help. The people in support search CT Community and have no clue what to do. Cons They bill inconsistently. They overcharged me several months. Support is non-existent and what support they do have is all overseas. They will also hold your records hostage and will only do a full data migration when they feel its appropriate. Switched from [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) They wouldn't train us, they kept our records hostage. The system wasn't user friendly. Support was awful and the employees lied to us constantly Review Source Response from ChiroTouch Integrated Practice Solutions April 21, 2026 Donald, thank you for taking the time to share this feedback. We’re sorry to hear that your experience with ChiroTouch has not met expectations. Concerns around billing consistency, support responsiveness, training, and access to records are taken very seriously. Our goal is to provide a reliable platform and a support experience that helps practices feel confident, not frustrated. It’s clear from your review that we fell short of that standard in your case. We appreciate you calling out both the positive onboarding experience and the areas where you felt unsupported afterward. We would welcome the opportunity to look into the concerns you raised and better understand what happened. Please reach out to us directly at support@chirotouch.com with your practice details so our team can follow up. KB Kenneth B. MGR Medical Practice Used the software for: 6-12 months ### "Game Changing EHR tools" April 28, 2026 5.0 I shopped around for the right EHR for a long time. I hesitated to join ChiroTouch thinking it would not fit my needs. But I am so glad I finally came around. It has been such a great software. Pros The AI features for documenting are game changer and the customer service is exceptional. They are always refining current features and adding new features. Cons I was worried about the price at first, being more expensive than my other software. But a few months after joining, they added the AI documentation feature which has cut my documentation time in half and allows me to see more patients, more than making up for the cost! Switched from [zHealth](https://www.capterra.com/p/162807/zHealthEHR/) ZHealth couldn't meet our demands and had some technical glitches that made it unreliable Review Source KF Koby F. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "Chirotouch Cloud Is Awesome!" April 28, 2026 5.0 Fantastic! I think anyone who runs a chiropractic office would find chirotouch to be far beyond whatever they are currently using. Pros I had the server version for years and loved that! The cloud version is even better! They are constantly updating the software, you can access it anywhere you have a web browser, and it’s extremely user-friendly. Cons There’s not much negative about the actual software/product itself, even the support is fantastic. If anything, the price would be what I like least, but you get what you pay for. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing ChiroTouch It’s overall a better product, more expensive, but again you get what you pay for! Review Source PK Panagiotis K. Owner and Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch makes it easy" April 28, 2026 5.0 SO far it has been a good one. The cost is a little high and the availability (or turnaround time) from customer service is sometimes difficult, especially for what we pay for. Pros The ease of using the program from scheduling to doing notes to billing and posting. Very easy to customize to what my clinic needs. Cons Some options are not as easy to customize and sometimes there are updates that are less helpful than the previous versions BUT at least there is an option to stay with the old version most of the times. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Chirotouch does ALOT more that OfficeAlly and really helps make the practice flow much easier. Review Source AG Amanda G. Owner Hospital & Health Care Used the software for: 2+ years ### "A 5 year Customer Review " April 30, 2026 5.0 My overall experience with ChiroTouch has been great! The customer service and support is fantastic. I never have to wait long for a call back , and the team members make sure my issues are resolved ! Pros I have had both server version and cloud versions of ChiroTouch, and the cloud version is my favorite. It has given me the flexibility of working from home as well as traveling. It’s easy to use and the CT Forms & InTouch allow me to communicate quickly with my patients! Cons My least favorite thing about ChiroTouch is the billing tool. I had a lot of problems with it , so I dropped the service. Switched from [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Products offered were more than what ChiroFusion offered Review Source DDV Dr. Debbie V. Chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "A must have! " April 30, 2026 5.0 Great experience and a great way to run an effortless office. From the set up to getting help, Chirotouch does a great job. Pros Chirotouch is easy to use and does an amazing job as an all in one system from scheduling to patient management to writing notes on the doctors ends with many ready to go templates. Cons Price seems a little too high per month per service. The integration between the intake forms feature and soaps should be improved. The server based system had a much better integration. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Better features were offered and better communication features Review Source SB Steven B. Chiropractic Physician Alternative Medicine Used the software for: 2+ years ### "I HIGHLY recommend ChiroTouch for any chiropractic office" December 29, 2025 5.0 ChiroTouch is the fourth EHR software I have used, and is easily the best. The Exam and SOAP note was thoughtfully designed with the aid of a billing specialist to be compliant with insurance. The price is less than most other EHR software. Pros The software is designed specifically for the chiropractic practice unlike a couple other EHR software I have used. It is highly intuitive; I easily figured out how to use almost every aspect of the software even before my initial training. ChiroTouch is also regularly upgrading the experience to include features and changes the community is requesting. Cons Occasionally during the workday there are times when I cannot access the software due to problems with the server. I cannot use the G8942 or G8539 codes for Humana. I'm not sure if that is the clearinghouse, ChiroTouch, or Humana causing the incapability with the codes. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[iSalus EMR](https://www.capterra.com/p/83528/iSALUS-EHR/) The other software made billing a chore, and the expense was high. Additionally I had to try to make it work for a chiropractic office, and it caused my notes to not be fully compliant. Writing a new patient exam took 30-45 minutes. Review Source LM Laura M. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Server was nice. Cloud is a mess." October 12, 2025 3.0 Support was frustrating. Not helpful at all. I thought it would be an upgrade from my old EHR and I had used the server as an associate, but what a mistake. Plus they do not make migration easy. Not friendly at all. Would not recommend. But if you just do cash its probably still a good option. Pros Macros for notes and easy to schedule/use. Has good features like alerts and subscription plans. Can get two way text with appointment reminders and online forms as add ons integrated Cons The server was great. The cloud is a mess and support is terrible. All Facebook groups. Online forms didn't always work. If you do PI work they can't separate out the cases in the ledger so we had to set up new patient files for each case and then try to remember which one is which. The itemized billing statement is also confusing and attorneys are always calling to try and figure it out. Alternatives considered [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing ChiroTouch liked the server version. familiar with it already Switched from [Eclipse](https://www.capterra.com/p/2540/Eclipse/) wanted easier macros, more advanced features, less time Review Source EW Evan W. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pleased New Practice Owner " December 29, 2025 5.0 I'm pleased and glad I switched from Genesis to ChiroTouch. While the program is more expensive, it's worth the switch. Pros The program is very user-friendly and I can do notes very quickly. I like how simple it is to click on macros and create new macros and templates. Cons Although I can do notes quickly, I'm having trouble using Rheo, to make the note-taking and billing process even faster. I'll be scheduling another call soon to rectify the situation. Overall, still a great system. Once we navigate the whole system, it may be time for another review. Switched from [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) The program was confusing and had too many options and navigating through a soap note was more difficult Review Source SS Suzy S. Chiropractic Assistant Medical Practice Used the software for: 1-2 years ### "ChiroTouch Saves Time " April 29, 2026 4.0 Overall, we are happy with ChiroTouch. We had a rocky start and thought we made a mistake, but we soon realized the system is really good, and makes our day run smoother and more efficiently. The customer service is great too! We like being able to get help right away if it's needed. Pros Customer Service is great and usually helps us get things rolling when there are snags. I like the ease in creating appointments and managing the calendar. Checking people in and out is pretty quick; I love being able to slide people around and knowing where they are in the flow. Taking payments is fast and efficient, and when using the relationship feature, payments for the whole family takes much less clicking!! Reports also are very helpful and contain helpful information, like, for stats. Cons The ledger...there are too many steps to edit charges and, sometimes, allocating payments can be a pain. Since we have been using the cloud, there have been fixes, but it can be a time waster to edit charges or payor information. The Real Time Eligibility: it doesn't always pull the correct information. Review Source DE David E. Chiropractor Medical Practice Used the software for: 2+ years ### "Best overall EHR system " December 29, 2025 5.0 Highly recommend this system to all Chiros. There may be a few minor things that need to be fix but I really like how easy is to get set up and again the support is absolutely amazing Pros All in one integrated system where you can do everything. From insurance verification, sending claims, communicating with patients, and more. This EHR makes is easy for you to run your practice. In addition, costumer service is great! They responde very quickly and get your problem solved very fast. Also, the addition of the AI note taking its a game changer. Highly recommend it Cons Sometimes the system will update on Sundays which doesn't allow my patients to book online. The online booking could be a little better since my patients complain of always logging in via email and password. Even with that, people will find a hard time booking. Another thing is the appointment reminders. Yes, its highly effective and easy to communicate with patients but I just wish they would use the same number for text messages as my office number instead of a separate number Review Source RK Rob K. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Good EHR choice " February 12, 2026 4.0 Decent software overall- allowed me to do my job as an associate with efficiency and ease. SOAP notes were great unless the software was glitching Pros As a high volume practice I found the soap notes to be super efficient, but still covered all of the important information needed for each visit Cons The appearance was somewhat childish, which didn’t matter unless a patient sees it. Overall just wasn’t super professional looking. Speed was also an issue on occasion Review Source NM Nancy M. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Support Appreciated " December 23, 2025 5.0 Everything has been good for years. The front desk staff sometimes changes. Learning the basics of the program is straight forward. Pros Customer support: Shoutout to \[sensitive content hidden\] for resolving my billing issue in minutes super friendly and thorough. Loving ChiroTouch! Cons We have no serious issues. My problem is not knowing all the program can do. It is a learning curve that takes some practice. Review Source LH Lauren H. Owner Medical Practice Used the software for: 2+ years ### "Good expereince" April 28, 2026 5.0 It's big a good experience overall. I like the software, AI scribe, and the intake forms. The billing could be better but overall it's a good system Pros Value for money and the AI capabilities. Everything you need is in one spot. The online scheduling is convenient Cons There us a learning curve in the beginning. They have support teams and classes to walk you through it but there are still some things that take time to learn beyond that Review Source SC Stephen C. Owner, Doctor of Chiropractic Alternative Medicine Used the software for: 1-2 years ### "We love ChiroTouch" January 7, 2026 5.0 We love how ChiroTouch as streamlined our practice, saving time on all tasks is priceless and billing and coding is much easier. Pros ChiroTouch raised the level of protection of our patient records, has excellent response to any issues that arise and require tech support, and has completely streamlined our scheduling process and file management. Charting is now easier, takes less time, and uploads to patient records seamlessly. We're so glad we made the switch to ChiroTouch! Highly recommend! Cons Adding pricing for our retail products in order to add them to patients' bill for ea visit was a bit difficult. Having different websites to work within the various facets of our practice would be easier if it was all in one place. Review Source DSD Dr. Susan D. Chiropractic Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Love ChiroTouch" April 28, 2026 5.0 Fantastic! I'm very happy I finally found ChiroTouch. I tried many other chiropractic platforms and nothing compares. Pros Highly Recommend! So easy to use and the customer support is the best I've ever seen across all industries! They truly want to help and create the best product. Cons There are some features that I don't need/use. I wish maybe the stats had some more features that I would use. Review Source ES Emily S. Chiropractor Medical Practice Used the software for: 1-2 years ### "I love ChiroTouch" April 28, 2026 5.0 My overall experience with chiroTouch has been amazing. It's really streamlined the notes and billing process. I love that it carries everything over and has so many customizable options. Pros ChiroTouch makes running my practice so much easier. If I ever have any questions customer support is always so helpful and there are so much training videos Cons What I like least about ChiroTouch is that there are so many options for patients that my specific practice doesn't use, but its never really an issue. Review Source JM Jason M. Co-Owner Hospital & Health Care Used the software for: 6-12 months ### "ChiroTouch review from billing perspective" January 27, 2026 5.0 Overall, ChiroTouch works well as an all-in-one solution for chiropractic practices that want an integrated platform. Pros Integrated workflow that ties scheduling, documentation, and billing together, cutting down on errors and duplicate entry. Claims submission directly from the system with built-in edits and checks that can reduce rejections. Dashboard views that make it easier to spot denials, unpaid claims, and outstanding patient balances. Support for electronic remittance advice (ERA) and electronic funds transfer (EFT) to speed up reconciliation. Templates and automated coding suggestions can improve charge capture accuracy. Cons Learning curve for new billers; training is needed to fully leverage billing features. While working an ERA, sometimes having to leave the ERA to make corrections to a patient ledger then going back into the ERA can be time consuming if there are many errors. Review Source TD Tami D. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch Cloud is a Great Program for our office" April 28, 2026 5.0 ChiroTouch has done a great job improving the ease of use. The Cloud program has come a long way! We are very happy with this company. Pros I love the ease of use. Everything we need at the office is in one program: patient management, billing, scheduling, Doctor’s notes. It helps our office be very efficient. Cons It is very costly to the office. It is like having an extra employee. Insurance keeps lowering their approved amounts and ChiroTouch keeps raising their fees. It’s a struggle some months. Review Source NS Nick S. Owner Medical Practice Used the software for: 2+ years ### "Great product and customer service" February 21, 2026 5.0 Overall it's been great! Customer service has been good, and it's very user friendly. We had a new employee with near zero computer experience and she's picked up the functionality of ChiroTouch very quickly! Pros That over time it keeps improving, I appreciate the additional upgrades like CT engage, CT Informs and we will be looking to incorporate CT Pay. Cons I wish you could dictate to chart notes, rather than try to use Rheo with a patient being recorded, it would allow faster completion of chart notes. Review Source FC Frances C. Billing Medical Practice Used the software for: 2+ years ### "Would recommend" April 28, 2026 4.0 Overall experience has been good, technical support has never been an issue for me when a problem did arise. Pros Chirotouch is easy to navigate from patient to patient and accounts to accounts. The various reports are also helpful. Cons I feel like there's a lot of "steps" to add payments to an account. The overall adding of EOMB could be easier. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.