# Page 10 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/48210/ChiroTouch/reviews --- ChiroTouch 4 (1083) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of ChiroTouch ## Showing most helpful reviews Showing 226-250 of 1083 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JY Jodi Y. Control Officer Health, Wellness and Fitness Used the software for: 2+ years ### "CT Cloud is a nightmare. More and more I am believing that we are part of a pilot program. " April 5, 2023 2.0 We lost two staff members because of the lack of support and the overall stress of not being able to navigate CT Cloud. Our practice has NOT been paid for any patient services for going on 9 weeks. Pros Server based CT is not a bad product. Cloud is a nightmare and has NO direct support. My staff and myself have waited 3-4 hours when placing calls for assistance. MANY calls for assistance. Never migrate to CT Cloud. I can assure you that you will regret your decision. Cons Support - there is next to no support. CT Cloud does not have a direct customer service phone number. When calling for technical support, we have waiting for several hours for a return call. Personally, my dozen phone calls and cases that have been opened, have been closed, via email, without resolution. Review Source LJ Larni J. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Booking software for chiropractors" October 4, 2023 5.0 Overall quite pleased with ChiroTouch. Lots of add-ons that make the product more expensive in the end. Pros Chat function with Chirotouch team is very helpful to solve issues quickly. Large buttons so easy to use on a tablet or a desktop computer. Cons Not easy to book patients at varied times e.g. can select different dates but can't select different times - need to go back into the system to alter times that conflict with other patients. Would like more insights and reports for managing staff and patients. Review Source KK Krystal K. Accounts Manager Medical Practice Used the software for: 2+ years ### "CT Cloud Software" September 26, 2022 3.0 On a positive note, I will say that customer service really does try to help us. We can call, chat, create a case, etc. They are always kind, polite and helpful as possible. Pros Switching from CT classic to CT cloud was very DIFFICULT. We were wanting cloud based capability and didn't realize the entire program would change, and not necessarily for the BETTER, at least in our case. Cloud is very TEDIOUS, TIME CONSUMING, and makes the SIMPLEST procedures that we use daily, very difficult. Cons The ease of everyday use ... not there. We changed to cloud 3/1/22 and basically had to troubleshoot, pretty much everything, since then. There is a HUGE lack of effective training. We have spent SO MUCH TIME researching and looking up how to do even the most BASIC things. We also had to change our clearinghouse, which was something we did NOT want to do, but we did. It did NOT go well. All this had to be done WHILE we continued to practice. I am STILL correcting claims and re -sending. Review Source MC Melissa C. Chiropractic Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch Review" November 27, 2023 4.0 My overall experience with ChiroTouch has been pretty good. Some hiccups here and there, but nothing that cannot be worked out. Pros What I like about ChiroTouch from an assistant viewpoint is that it's easy to check in and check out patients. Plus the notes I put in are really simple. Cons What I like least about ChiroTouch is sometimes it is hard to use for the Doctors. Review Source SD Sophia D. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Overall very good product" February 24, 2023 4.0 Overall very good. Does as much or a little as you want to document. Billing is not my thing but I can do what I need to and customer service is, more times then not, very helpful. Pros There is a learning curve, but the system is adaptable. I have covered for other offices over the years and each time CT was used it had various options and a specific purpose that flowed with the office it was in. Cons iPad disconnecting or not recognizing main server to transfer notes/charges from mobile pad. Review Source Response from ChiroTouch Integrated Practice Solutions March 8, 2023 Thank you for your review on ChiroTouch. We are so glad that the system is working well for you & your practice. We appreciate the feedback & look forward to hearing about your future success with the software. Cheers! SB Sara B. Clinic Director Medical Practice Used the software for: 2+ years ### "Just try it!" March 28, 2023 5.0 Customer service has been very supportive in implementing the features we need. Pros Web based integration has been very helpful to be able to access patient records from anywhere and even on the go! Cons The learning curve was a little difficult as we transitioned from Server based Classic Chirotouch. Some features were not readily available.Does not integrate with Fortis Pay. Review Source AH Amy H. Office Admin and Insurance Clerk Medical Practice Used the software for: 2+ years ### "It has good parts and not so good parts" March 13, 2023 4.0 Having been new to this office and coming behind another employee has made life extremely difficult. The patient that had been here prior to me, did not understand what she was doing and left a huge mess to clean up. With the CT ProBilling team which includes \[sensitive content hidden\], we are getting through it. Pros It is not the easiest by far, but the customer service rep for our billing is by far the best. \[sensitive content hidden\] is great and always helpful!!The note ability is great. I like the option of inserting what you like into each note by the touch of a button. Cons I hate the billing process the least. Next is the ability of scheduling. Review Source KD Kathy D. billing Hospital & Health Care Used the software for: 6-12 months ### "For the most part it is a good product. " May 8, 2018 4.0 I don't know that there were any specific benefits, other than we got a new software system when we left Healthsource last year. It allowed our office to continue operating. There are some things about it that I like better about it than HSWorx and there are things I miss about HSWorx. No software is going to have everything you want... Don't know how else to answer this question. Pros A lot of things are customizable to make it easy to use and generally you can find what you need easily. When you actually get to a person, they usually are very friendly and courteous. They try to help the best they can and ask others around them for assistance if they aren't sure. I don't think I've had to call about the same issue twice, which is a very good thing. Cons Reports are NOT customizable and generally do not fit what you need or give you way too much information that does not allow you to manipulate exported data easily without doing a lot of work to make it usable. I do not need contact information on all reports for example. Let me pick and choose what I want on the reports so that I can get what I need. Also, the way that we can submit suggestions for future implementation is not very efficient. Some of the suggestions are a couple years old or already implemented... yet they are still there. Not to mention, if I have already viewed it before, I don't need to see it again. I do not have hours to just sit here reading the same suggestions over and over. Show new ones/unviewed ones first. Also, let everyone in the office post suggestions. I've tried to comment/make a new suggestion a few times and it came up as unauthorized. When you call for customer service, the recording really need to be redone. It cuts off in the middle of sentences and when it tries to have someone call you back, it actually asks if your question has been answered. If my question has already been answered, why would I still be on hold or want a call back? Review Source RP Ramona P. chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "It's OK." April 25, 2022 3.0 Customer service was slow to respond when assistance was needed. Pros Once you have your macros set up, you can put a note together quite quickly. Patient check in on the ipad is nice. Cons It's a bit cumbersome moving between screens and tabs. It could be a bit more efficient. Switched from [SilkOne Cloud Chiropractic EHR](https://www.capterra.com/p/136083/SilkOne-EHR/) I moved to a new office and the doctor at the new office was using ChiroTouch. Review Source Response from ChiroTouch Integrated Practice Solutions May 26, 2022 Hi Ramona, Thank you for your feedback and for sharing your experience. On behalf of all of us at ChiroTouch, please accept our apologies, as this is not the experience we strive to give our customers. We would love to speak with you to see how we can support you and your practice. Please send us an email at customersupport@chirotouch.com with your contact info so we can set up a time to chat. Again, please accept our sincerest apologies. We look forward to speaking with you soon. Best, Your ChiroTouch team JW Janice W. Off Mgr/Bookkeeper Alternative Medicine Used the software for: 2+ years ### "We have hardly scratched the surface" January 18, 2023 4.0 EHR, charting for the doctor that is legible for the insurance companies and attorney's. Pros I know the software has the capabilities to perform in just about any realm needed. I also know we have hardly scratched the service of what it is capable of doing. Cons We are a small office. This is a pretty complicated software. Your support is amazing, however it takes quite a while to stumble through learning the system before you are able to know what questions to ask. I feel like some hands-on training would be so beneficial, even years into it now that we at least know the basics. Reason for choosing ChiroTouch It had been recommended by another office. Review Source Response from ChiroTouch Integrated Practice Solutions January 19, 2023 Hello Janice, Thank you for the review on ChiroTouch. We appreciate your feedback regarding your experience with our software. We hope to assist you when getting to know all of the software and its capabilities. We strive to make our customers experience with ChiroTouch positive. Thank you for being a customer! ZO Zachary O. Chiropractor Medical Practice Used the software for: 2+ years ### "Chirotouch helps Chiropractors" January 19, 2023 4.0 Overall good experience when compared with other EHRs I’ve used. Pros Chirotouch helps manage patient care with easy to use note taking, scheduling, billing, and other paperwork. Cons We did have a while where the software was very slow when putting appointments down. Price is very expensive. Also it is difficult to delete unused inactive patient files. Review Source Response from ChiroTouch Integrated Practice Solutions January 19, 2023 Hello Zachary, Thank you for the review on ChiroTouch. We appreciate your feedback regarding your experience with our software. We make it our goal to assist customers promptly to ensure your experience with ChiroTouch is positive. Thank you for being a customer! JJ Joshua J. Doctor of Chiropractic Hospital & Health Care Used the software for: 2+ years ### "Longterm software user starting on cloud" February 28, 2023 4.0 Overall it has been good and although the transfer between the software and cloud has some issues, starting with either one works great Pros Very good ease of use for both chiropractors and staff. So far the cloud seems to be similar so the transition won't be a complete change and if starting with the cloud instead of switching it seems it would be just as easy to get the hang of it from the start Cons Transitioning from the software to the cloud could be smoother. Much of billing won't transfer over, though that is mitigated by providing PDFs of the information. A lot of macros for SOAP notes also don't format correctly after the transfer. It is able to be fixed, but all have to be done manually Review Source Response from ChiroTouch Integrated Practice Solutions March 8, 2023 Thank you for your review on ChiroTouch! We appreciate you taking the time to express your thoughts on our cloud based software. We are happy to hear that it has been able to help you manage your practice efficiently. We look forward to hearing more about your practice's success. Thank you for being apart of the ChiroTouch family! Cheers! KM Kendra M. Biller Used the software for: 2+ years ### "We are a billing service that uses many software systems. ChiroTouch is one of the better ones." May 7, 2018 4.0 Pros Anything can be fixed although usually cumbersome. Information easy to read in patient account, insurance, ledger, etc. Reports we use have all of the information on them for the most part. So far accounting seems to stay accurate. Cons Statusing claims (doing a corrected claim or voiding a claim) cannot be done once ins payment is applied which is the case 99% of the time. Have to pretend to bill a claim in order to status. Horrible! IE chiro bills out 98941 and 97124. 98941 pays but 97124 denies for DX. Can't status this since 98941 paid so you have to bill both codes again then at a later date status the second billing. Puts charges on claims randomly and takes charges paid off of report when charges billed with it are still outstanding. Makes calling on delinquent claims very difficult when they want the total billed amount of each claim. Can't choose accident status/initial consult date/etc per claim. So if you have to rebill an old auto accident claim or old health insurance claim you have to change information and then change back. Have to bill them separately if patient stopped or started auto and has one claim that is and one that is not. Can't bill out an insurance that is termed even when date of service falls under active period. IE had Aetna in 2017 and BC in 2018. Term Aetna 12-31-17 but need to rebill a December 2017 date and you have to take term date out, bill, put term date back in. Lots of wasted time to get system to do what needs to be done if anything needs to be fixed. Review Source AJ Amanda J. Chiropractic Assistant/Marketing Manager Medical Practice Used the software for: 2+ years ### "Chiro Touch is so easy to use" January 17, 2023 5.0 Never had an issue. I love the text our patient feature. Pros Chiro Touch is the best software we’ve ever used. It’s so easy to manage and I love the ability to use electric filing. Cons I don’t think I’ve got any complaints about Chiro Touch. Review Source Response from ChiroTouch Integrated Practice Solutions January 19, 2023 Hello Amanda, Thank you for your review on ChiroTouch! We are happy to hear that our software has worked out well for you! We take pride in ensuring that our customers are having a positive experience with us here at ChiroTouch. Thank you for trusting us with your software! RS Rob S. President and Owner Alternative Medicine Used the software for: 2+ years ### "Pick your poison " April 4, 2023 4.0 Pros Documentation and scheduling is fairly clean and easy to use. The intakes are fairly robust. Cons The billing, ledgers, payment posting and extracting of reports from the system is very difficult and was MUCH easier in Classic versus the Cloud software. The "Dashboard" feature is slow, confusing and overly complicated. Review Source KG Kristine G. Billing Manager Medical Practice Used the software for: 1-2 years ### "Excellent software!!!" August 24, 2022 5.0 Excellent in all areas! I was able to navigate the system and the tutorial video with ease. Pros Transition to using Chirotouch was very smooth. Techinal support is extremely helpful and very efficent. The self help options available can very often anwser my questions, saving me time. Cons I actually have no complaints! System is very user friendly and if help is needed the call is quick and questions are anwsered quickly. Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) The doctors liked the Chirotouch SOAP notes much better and found it much more efficent. Review Source Response from ChiroTouch Integrated Practice Solutions August 30, 2022 Hi Kristine, Thank you for your review of ChiroTouch! we are thrilled to hear you and the doctors at your practice love the software. Our goal is to provide the best experience for our customers so they can provide the best service for their patients. Thank you for being part of the ChiroTouch family. Cheers! Chelsea L. Business Owner Medical Practice Used the software for: 2+ years ### "Great Quality, Great Service" December 12, 2018 5.0 I have worked with ChirTouch for 5 years and I love it. I recommend it to all chiropractors I work with. Customer service is, more often than not, very helpful and they are at least attentive and quick to respond. The whole system is seamlessly integrated from online apt requests, auto population of paperwork, self check-ins, billing, it really is outstanding compared to all other chiro software I work with. The only thing that needs help is the patient statements. Instead of separating the amount due from the insurance co and the patient, it will put those two amounts together, before the insurance has paid the DOS and print a statement as if the patient owes the whole balance so with the 100s of patients we have, it is not economical to print all those statements and go through them one by one for accuracy. I have yet to figure out the best way to print accurate statements in bulk fashion and welcome help from ChiroTouch or anyone else familiar with this. Pros the intuitive nature of all basic functions, ease of use and organization Cons One thing only - the patient statements are too complicated when trying to do a 'mass' monthly production. Review Source aB alyx B. chirotouch Health, Wellness and Fitness Used the software for: 2+ years ### "Planning on switching to Jane" April 4, 2023 3.0 Pros subjective patient intake with ipad. Autopopulates into SOAP note. Cons so many network issues with connection to the server and workstations. Had the run around being told I needed to contact my own IT guys. My local IT teams shows up and tells me it's a chirotouch issue. I can avoid all of this by switching to a cloud based system. However, my experience with chirotouch and others reviews, it wont be with CT cloud. Review Source AH Anthony H. Chriopractor Hospital & Health Care Used the software for: 2+ years ### "Chirotouch is a great option for chiropractors" January 12, 2023 5.0 Overall experience has been great and tech support has been quick when needed Pros The built in hot buttons and the way that you can customize hot buttons to fit your needs Cons Sometime the ledger and charges will just randomly not work Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Eclipse was not what we needed as we were expanding and it was clunky. Review Source Response from ChiroTouch Integrated Practice Solutions January 13, 2023 Thank you for your feedback. We appreciate your review on ChiroTouch! We enjoy hearing your pros and cons of our software. We hope to support you during your times of need with the software. We look forward to hearing more about your success on your ChiroTouch journey! Thank you for being a customer! AM Alex M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Do Not Touch Chirotouch!!" July 17, 2023 1.0 Terrible Pros The server based version was ok and I got used to it over the years. It is going to be a pain to change but they are giving us no other options. Cons They pushed me to use the cloud! After I found out that the cloud was nothing like the original server based one, did not want to go through with it, never migrated, did not finish training.... They kicked my clinic out of original server based classic version and since we are not set up for cloud, we are in between the two worlds. Good recipe for a law suite since I have timely bill batches that are not moving because Chirotouch stopped my service!! Guess what!! Im still being charged upwards of $800 monthly. I will probably file a law suit very soon! Reason for choosing ChiroTouch I was so stupid! Didn't do my due diligence to research and find the best company. Review Source AM Aaron M. Owner chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Need to lower the lowest pricepoint" January 20, 2023 5.0 I've been using the software for at least 10 to 15 years and I can say that customer service has improved tremendously. Great people! Pros Program does everything that it is intended to do and does increase efficiency drastically. Cons The price has increased to the point that as a single user I am having to consider alternative software options. Price has skipped around and back and forth and is too high. Need pricing on percentage of receivables or billed services rather than a basic fee. Plus, ad-ons should be included within the overall software. The price is at the point, to where as a sole provider, I have to work over a week or so to make enough to pay the monthly charges. Ideal for larger practices. Review Source Response from ChiroTouch Integrated Practice Solutions January 27, 2023 Thank you for the review on ChiroTouch. We appreciate your feedback regarding your experience with our software. We strive to make our customers experience with ChiroTouch positive. Thank you for being a customer! CW Cris W. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Thank Goodness for CT" May 3, 2019 5.0 Pros I’ve been in practice for 18 years and was with the same software company for the first 12 ..., we spent the last few you’re struggling to find a program that would meet our needs and honestly had stayed away from Cairo touch because we had heard horrors about their support ..... i’ve got to tell you everything I heard was completely wrong. The amount of support available and incredible if I’ve got a problem I can immediately chat with somebody I can call In, I have training videos there are forums, there’s a manual ....it unbelievable the amount of support that is there. After spending the last year learning the program and seeing a 30% increase in the profits in my office because of the functionality of this program I really think that any of the naysayers who had issues with support are people who haven’t really dug in and done their work to make the program available to do what they need them to do. The macros that I’ve been able to create to be able to do my patient notes efficiently and effectively on an iPad in the room are unsurpassed by any program. And thank God this is an a cloud-based program so I own all of my stuff! Additionally use their back up support as well as their exercise smart fit programs and their integrated new patient paperwork Cons The only thing I did not love about Chiro touch was the text message reminder integration.... We use review wave in conjunction with CT and it is a marriage made in heaven Review Source KD Kelly D. Office Manager Medical Practice Used the software for: 2+ years ### "The one thing I don’t worry about in the office " January 12, 2023 5.0 Love it. Pros I’ve used other patient management software in the past and ChiroTouch is by far the most user friendly out there. When trining new staff and they’re all nervous about “messing things up” I always can reassure them that “it can be fixed!” Cons I’d like to be able to “drill down” on some of the billing reports. The online “helps manual” needs to be updated. Reason for choosing ChiroTouch Used it in the past Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Billing capabilities Review Source Response from ChiroTouch Integrated Practice Solutions January 13, 2023 Thank you so much for taking the time to review ChiroTouch! We are thrilled to hear that our software has been a easy and pleasant experience for your practice. We hope that you continue to have a great experience with ChiroTouch! Thank you for choosing us! RH Richard H. Owner/Physician Alternative Medicine Used the software for: 2+ years ### "Should be entirely cloud based by now" August 11, 2022 5.0 Support is excellent. Rarely an issue with use. Just get it 100% Cloud based. Pros Software based with plans for cloud based. That was 2009. Cons How is CTProBill not Cloud based in 2022? How is it not comparable with CT Cloud at all?? This is ridiculous and the only reason I would tell someone not to purchase. Review Source Response from ChiroTouch Integrated Practice Solutions August 24, 2022 Hi Richard, Thank you for your review of ChiroTouch. We are glad you find our software beneficial to our practice. Please note that we are constantly making upgrades and enhancements to cloud-based ChiroTouch. The best part is on the cloud, updates are pushed to you instantly! Please let us know if we can provide you with any additional support. Thank you for being a ChiroTouch customer. Cheers! HE Helene E. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Worth a try" January 12, 2023 4.0 Pros What I like is the salt feature. You do not keep having to write the report over and over again Cons In a way it is salt too. If you do something different the CPT's carry over and you have to remember the fix Review Source Response from ChiroTouch Integrated Practice Solutions January 13, 2023 Thank you for leaving a review on ChiroTouch! We are glad to hear that you are having an easy time using our software and that the salt feature works for you. Thank you for being apart of the ChiroTouch Family! Cheers! Talk to a Capterra advisor for free and get results within 15 minutes.