# Page 14 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is ChiroTouch the right Chiropractic solution for you? Explore 1120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/48210/ChiroTouch/reviews --- ChiroTouch 4.1 (1120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Page 14 - Reviews of ChiroTouch ## Showing most helpful reviews Showing 326-350 of 1120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WF William F. Chiropractor/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Where are the updates and tech improvements?" October 28, 2022 3.0 Meh... Pros It was already in place. Gets me by. Better than paper. Cons No improvements in years. Ipad module is slow, requires manual scrolling to move though checked in pts it should be connected to the current time. Very hard and complicated to update and change macros or quick buttons. SHould be able to have team members do most notes and then doc checks them over and that is almost impossible. Review Source TM Travis M. Receptionist Medical Practice Used the software for: 2+ years ### "Customer Service is Negligent, and can destroy my practice." February 5, 2018 1.0 Seriously, if you like being messed around with, lied, to, given false apologies, and then not help you, go for it. The system works ok should you never ever have problems that you cant work out yourself. But given how they respond, I'd move on. I'm in the process of convincing my company to drop them as a liability. That is shuts down. I'd love to say its great, but each part that is nice still has issues. So, I like the front desk and the patient management, but not the checkout area. I like the inventory, except that it has glitches for over 100 items. I like the charge system, except that it doesn't apply properly sometimes. Cons Their customer service. Their billing made a mistake and turned a payment into a debt. I've had to make the ticket 3 times because it was lost. I've asked for someone to fix it several times, and after getting no help, a manager oh 4-5 times. It has been since august that I cannot print out a correct bill for a patient. IE, the system cant track payments because any given payment can screw up and be un-deleteable. If she ever requires a copy of the records, we will have to hand write corrections or delete and recreate several years of charges. TL;DR Cant process payments correctly, and in 6 months of asking for professional support, I have spoken to a manager once, and it was the update manager who promised me he would personally get someone to call me. That was almost 2 weeks ago. Review Source KL Kou L. Chiropractic Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Great EHR program!" April 4, 2023 5.0 Chirotouch is a great tool to have in my office. I am able to see patient efficiently and my favorite is the customer support. Great online and IT support real time. Pros Chirotouch provides easy and efficient way of office procedures. My CA's, insurance and Doctors are able to see patients efficiently with the ease of use. Cons Not much to complain here. Initial setup may be a learning curve but overall simple to use. Review Source DG Daniel G. Chiropractor Medical Practice Used the software for: 2+ years ### "Very expensive product and fairly poor service & support." March 12, 2018 1.0 Pros Well, it's better than having to complete hand written notes. Saves paper and saves time. Not much else. Cons Too many steps to complete a simple note. Some of the pre-written statements in the notes are poor in grammer, or repeat the same info twice in a note. I have used other practice management software systems when working as an associate and this one is more complicated than it should be to no other benefit than other simpler systems. Very, VERY difficult to actually be able to talk to a support representative on the phone. Any time we call, we are literally on hold for over 30 minutes and the time of day doesn't matter. Even with the chat application, 80% of the time, you are waiting over 10 minutes to chat with someone and then all the want to do is log into your system. When they do this, they usually render your computer useless for 15-30 minutes because you can't do anything while they are logged in. What is the most upsetting is that they are not working on the system the entire time. They will stop working for several minutes at a time, I assume it is because they are busy helping other customers, and then they will periodically come back and change something minor and disappear again. Really ends up being quite a lengthy process to get any help. Review Source TC Tara C. Owner/chiropractor Hospital & Health Care Used the software for: 2+ years ### "Cloud based tears: Should have stayed on the server " August 16, 2022 3.0 If you don’t need support or purchasing they are great but if you have problems or concerns they take FOREVER!!! Pros I like my server based product. I like that I can access reports easily. CT Cloud: mobile ability Cons Server based: clunky to use offsite Ct cloud: very cumbersome when going from server based. CC processing company that integrates is highway robbery. Alternatives considered [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Reason for choosing ChiroTouch More complete and chiropractic friendly. Review Source XM Xavier M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Outdated and Horrible Customer Service. " April 22, 2021 3.0 Anytime we had a problem it would require over an hour to get through to their customer service line and then many times you would just time out. On the other hand.... if you called their Sales Line someone would pick up on the first ring....really shows you were their priorities lie. Pros It is relatively easy to use but it is very outdated. Cons They will Nickel and Dime you to death with all the add ons. Alternatives considered [Medisoft](https://www.capterra.com/p/163977/Medisoft/) Reason for choosing ChiroTouch At the time it was less expensive but has not kept up with new technologies. This is a Server Based platform. You are required to maintain the server and do manual backups. If you want them to back up your data expect to pay a fee. Everything in Chirotouch is an additional fee.... text remindinders, claims submission, support, etc.... you will end up paying a a lot per month for a an outdated platform and horrible customer support. There are much better options out there. Review Source LW Lily W. Office Administrator Hospital & Health Care Used the software for: 2+ years ### "Life line for our Office " March 31, 2023 5.0 10/10 Pros Grateful for our entire team with CT Probill, as well for our sales rep! I love that everything is in one place, and I know that there are never problems with saving information. User friendly for the most part! Shoutout to \[sensitive content hidden\] on our enrollment team! Cons So slow. I bought a wider bandwidth and a new computer thinking that would help, but no, it’s just slow Review Source NB Noelle B. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "It was okay." September 16, 2019 3.0 Overall, it was okay. As a massage therapist, I found the options for SOAP notes to be somewhat limited, so when I left the chiropractic clinic and went out on my own, I knew I would not be using ChiroTouch. But it did seem to be a good option for a chiropractic clinic. Pros This is good software for a chiropractic clinic. It was quite easy to set up multiple service providers, and the options for the reminders was great. Not only was there an option between email and text for the reminders, but there was also an option for when the reminder was sent. Thus the reminders could be set up to the patient's preference. Cons Use through the website was quite limited. I could view my schedule and even schedule appointments from home, but I couldn't do notes unless I was onsite. That meant staying after hours to do notes (or taking a "working lunch"). And apparently putting the software on my Mac laptop was a monumental task. Also, there were problems with reminders not being sent out. We wouldn't know if the reminders failed to send until a patient came in and said they had not gotten a reminder (or until we had a ton of no-shows). Review Source MH Mary H. Doctor Medical Practice Used the software for: 1-2 years ### "Love it but could use improvements " November 10, 2023 4.0 Solid 8.5 out of 10. Wouldn't change to anything else. Pros All encompassing, everything included in one Cons Kind of archaic... can't delete old options in lists.. Review Source MD Michael D. Clinic director Health, Wellness and Fitness Used the software for: 2+ years ### "Stay Away... Billing nightmare" January 11, 2023 2.0 We've been using this for 12 years and it's gone steadily downhill with tech support and additional services that don't come with the program get more expensive as is the tech support. Pros All in one practice management package. In theory it should be great, but not in reality. Cons CT probill is horrible. No claims follow up or denial resolution. Stay away. Expensive add ons. Review Source Response from ChiroTouch Integrated Practice Solutions January 12, 2023 Thank you for your candid feedback about ChiroTouch. We sincerely apologize for the less than excellent experience you've had with our team. We are working diligently to respond to all requests and assist our customers in a timely manner. We would love to speak with you further and understand how we can help - please contact us at customersupport@chirotouch.com. Thank you. JC Jenn C. Practice Manager Medical Practice Used the software for: 2+ years ### "If I could give Chirotouch Software a ZERO i would!!!!" February 16, 2023 1.0 The worst . Pros Nothing is easy or helpful with this software system. Cons Billing, scheduling, note taking and ease of use. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ChiroTouch It was the only one that would transfer the demographics Review Source Response from ChiroTouch Integrated Practice Solutions March 1, 2023 Hello Jenn, We apologize for your experience working with our support team. Our intention is to be available to all our customers and we are truly sorry that this was not the case. Your message has been forwarded to our team, where they will reach out and assist you with whatever you need. JR Joel R. Chiropractor Medical Practice Used the software for: 2+ years ### "Could be better" January 19, 2021 3.0 When I do get a hold of someone, they are pretty helpful. Extemely difficult to get a hold of anyone to help. They charge another yearly fee for this service and it takes more time getting a hold of someone than it does for them to help you. Pros It's easy to use once you spend the time setting everything up. They have macros to use, but they are so unspecific, or the tests haven't been looked into as most evidence based. Cons It's basically a shell and if you do not do your research to get the test clusters accurate, pay someone to do it for you, or spend insane amounts of time doing it yourself, it doesn't translate well if someone else needs to read the notes. It costs a lot of money and you end up doing most things yourself if you want anything someone else can use. Reason for choosing ChiroTouch It seemed like the quickest way to alleviate my note problems. It is quicker, but notes are unspecific and anyone looking at them comes back asking what I am referring to. Such as "hip pain", it is unspecific as to what I am referring to when I click the button. Review Source BE Bill E. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Unnecessarily complicated" October 25, 2022 2.0 Few business problems are solved with Chirotouch. This system works well when correctly set up and run by those who know it well, but it takes far too long to learn it. Pros Data entry features are clear and easy to use Cons Chirotouch is overcomplicated and overpriced. Tech support workers are well trained but are not allowed to remote into the providers' system and fix problems, often leaving problems unsolved, and claims unpaid. Review Source LS Linda S. Office Manager Medical Practice Used the software for: 2+ years ### "Easy for older doctors to use that are not "computer savvy"" March 23, 2023 5.0 Strong support team. Pros Support feature, EHR capabilities, Medicare compliance Cons The ledger doesn't do some basic accounting features. Reason for choosing ChiroTouch More desired features Review Source VA Vincent A. Owner Hospital & Health Care Used the software for: 2+ years ### "Gets the job done" February 17, 2023 5.0 Pros Really enjoy the ease of use and the quick and thorough technical support when needed. Cons Definitely on the pricey side and their CT community side needs updating/streamlining. Alternatives considered [Creo](https://www.capterra.com/p/164678/Creo/) Reason for choosing ChiroTouch At the time. Chiro touch was the most affordable. Review Source Response from ChiroTouch Integrated Practice Solutions March 1, 2023 Hello Vincent, Thank you for your review on ChiroTouch. We are so glad that the system is working well for you. We appreciate the feedback regarding CT Community & will report that back to our team. Thank you for trusting us with your software needs. Cheers! RH Randy H. chiropractor/owner Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch works for our multi-practitioner office." September 22, 2022 4.0 We are able to successfully run our business with CT, which is all we ask. Pros Three things have made ChiroTouch valuable for our office. First, it served the needs of multiple doctors and therapists. Secondly, it was adaptable to our practice preferences through the integration of macros. Lastly, the portability of using iPads for chart noting proved indispensable. Cons Unfortunately, setting-up ChiroTouch has proven to be a gamey process. We never really knew where we were or where we were going. This caused a lot of frustration. Additionally, ChiroTouch involves too many "clicks" to accomplish even the smallest task. CT engineers need to go through with a fine toothed comb and discover the multiplicity of clicks that we encounter as daily users. Review Source SL Shannon L. Office Manager/Owner Medical Practice Used the software for: 2+ years ### "Makes my day easier" November 1, 2022 5.0 Pros ChiroTouch support has been wonderful. When we opened our practice to every day business 5 years later. I appreciate the online community and being able to get help immediately. Cons ChiroTouch automatically sends a receipt to all patients before it gives me the option to print or email. Review Source Response from ChiroTouch Integrated Practice Solutions November 7, 2022 Hello Shannon! Thank you so much for sharing your experience with us! We are thrilled to hear your positive feedback. Thanks for being in the ChiroTouch family and we hope to continue to support you and your practice's needs. Cheers! AB April B. Office Manager/Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "We Love Chirotouch" January 18, 2023 5.0 Pros The transition from our old system to Chirotouch was flawless. From day one we were never alone. The Chirotouch team are outstanding. They are always there to train, help and fix any issue we have. The software is the best, they have thought of EVERYTHING. It was easily the best decision we ever made for the practice. Cons The only con was the price, however it was worth every penny. Review Source Response from ChiroTouch Integrated Practice Solutions January 19, 2023 Hello April, Thank you for taking the time to leave a review on ChiroTouch! We are happy to hear that our support staff has been able to get you the information you need. It is our goal to ensure our clients are satisfied when working with us. Thank you for being apart of the ChiroTouch family! Cheers! SC Shelley C. Practice manager Medical Practice Used the software for: 2+ years ### "Well done" January 12, 2023 5.0 Pros The ease of getting around the different programs Cons Not getting the same due amounts on different reports, as a ledger compared to a superbill is one.that you cannot look up patient by the account numbers, the account number should be on all reports to decreases the time it take to look up a patients. That it isn't ready for 50% or less office to post payments. Review Source Response from ChiroTouch Integrated Practice Solutions January 13, 2023 Thank you for taking the time to write your positive feedback on ChiroTouch! We are happy to hear that you are having a positive experience with the software. We strive to go above and beyond for our customers. Thank you for being apart of the ChiroTouch family! We look forward to hearing about your experience with the system. AH Abby H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great product" February 26, 2023 5.0 I’ve been using this software for nearly 10 years and I’m pleased with the results. We can help more patients with fewer staff members now thanks to the automation. Pros The convenience is paramount for my practice. Seamless integration with our merchant services and clearinghouse have made our jobs easier! Cons Adding online appointments was clunky. Not easy for patients to use. Also, visit counts aren’t counted easily in the notes. Review Source Response from ChiroTouch Integrated Practice Solutions March 8, 2023 Thank you for leaving a review on ChiroTouch. We are excited to hear your feedback and will try to ensure that you continue to have a pleasant experience when talking with us! Thank you for trusting ChiroTouch! Cheers! DW Dawn W. Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch Review" January 30, 2023 5.0 Excellent. Pros Reports, invoices, etc. easy to generate. Scheduling easy to do. Using the software is easy due to it's logical set up. Sending claims and receiving remits very easy. Tech support is AMAZING. \[sensitive content hidden\] helped today with our server transfer - it was smooth, quick and easy. Cons There isn't anything I don't like about ChiroTouch. It's a very functional piece of our business. Review Source Response from ChiroTouch Integrated Practice Solutions February 1, 2023 We appreciate your review on ChiroTouch! We enjoy hearing your feedback. We hope to hear more about your success on your ChiroTouch journey! Thank you for being a customer! BO Bob O. CEO Medical Practice Used the software for: 2+ years ### "We finally received the help we were looking for" July 21, 2021 4.0 Pros Thanks to \[SENSITIVE CONTENT\], we finally received the help we were looking for. We have had multiple questions regarding the best use of Chirotouch for our multi location, multidisciplinary practices. Over the last eight months, my frustration level had rose to the point of beginning to seek other software companies to provide solutions to our operational problems. \[SENSITIVE CONTENT\] went above and beyond by ttruly listening to our concerns and solving each and every one of our problems. At this time we are no longer are seeking companies to provide our solutions. \[SENSITIVE CONTENT\] helped us with all of our issues and is truly an asset to this company. Cons Getting questions answered in a timely fashion. Review Source RH Renee H. Office Manager Medical Practice Used the software for: 2+ years ### "Easy to implement and use." October 31, 2022 5.0 Overall experience has been great. Pros From day 1 the software was very easy to implement and use. Insurance claim filing is seamless and simple to process and post. They are open to suggestions for additions or changes to software. I would recommend to any chiropractic office. Cons I wish that some of the options available were just included. The additional cost is just more than a small office can add to the overhead. Reason for choosing ChiroTouch Our Autumn8 was being integrated with ChiroTouch and it just made sense to work with the company taking over Autumn8 software. Review Source AH Adrianne H. Chiropractor Alternative Medicine Used the software for: 2+ years ### "Review " January 17, 2023 5.0 It’s fine. It’s paid for except for the extremely expensive annual support cost. I feel like it over complicated most actions and often has bugs and glitches. Pros A lot of features and ways to modify the program to personal use. Cons Overly complicated and most actions require too many clicks to accomplish. The different apps aren’t designed with the same type of layout. It’s like a different person designed each page and no one ever compared notes. Review Source Response from ChiroTouch Integrated Practice Solutions January 19, 2023 Hi Adrianne, Thank you for the review on ChiroTouch. We appreciate your feedback regarding your experience with our software. We strive to make our customers experience with ChiroTouch positive. Thank you for being a customer! KS Kimberly S. Office Manager Medical Practice Used the software for: 2+ years ### "Troubleshooting" April 13, 2023 5.0 Overall in spite of small little mishaps the system is user friendly and helpful in processing patients in and out fairly easy on a daily basis. Pros This morning I had to call Chirotouch Service regarding an error a new front desk worker had made. \[sensitive content hidden\] did an amazing job with an impossible situation and walked me through out to fix and get the patient account back to normal working order, she made my day! Cons The patient statements are sometimes a struggle for patients to understand. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.