# Page 15 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is ChiroTouch the right Chiropractic solution for you? Explore 1120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/48210/ChiroTouch/reviews --- ChiroTouch 4.1 (1120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Page 15 - Reviews of ChiroTouch ## Showing most helpful reviews Showing 351-375 of 1120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LG Leslie G. Marketing/Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive--and nice ability to select only the add-ons you need" August 6, 2020 5.0 Their technical support is quite good, and I like that the chat feature for access. It's great that they will connect to my computer so they can see exactly what the issue is (I wouldn't mind if the connection process were streamlined...). The team is generally knowledgeable and competent (with few exceptions)--and always friendly. Pros This is the first time for us to use EHR, so the obvious first reason to like it is that we were able to do some online study and practice using the software before we went live. Cons There are some inconsistencies with how things are done--where to change settings, for example. As with most everything in life, the more familiar you get, the quicker and better you can get things done. Also, we have had random issues with system functionality across all of our workstations; it's difficult to assess if this is related to our equipment or the ChiroTouch program... Reason for choosing ChiroTouch We liked that it was specifically for chiropractors, seemed relatively easy to use, and supported charting in a way that our chiropractor was comfortable with Review Source KF Kirstin F. Chiropractic Assistant Medical Practice Used the software for: 2+ years ### "Great Software" January 18, 2023 5.0 Navigating the office and patient information is much easier. Pros Super easy and efficient to use everyday! Cons Some features are tedious with lots of steps. Review Source Response from ChiroTouch Integrated Practice Solutions January 19, 2023 Hello Kirstin, Thank you for the review on ChiroTouch. We appreciate your feedback regarding your experience with our software. We strive to make our customers experience with ChiroTouch positive. Thank you for being a customer! JF Joshua F. President Hospital & Health Care Used the software for: 2+ years ### "ChiroTouch" September 22, 2022 4.0 Pros The ability to customize macros is a game changer for me. There is a lot of features available. I am just now converting to the Cloud version and it looks good. It will be nice to just be able to sign into a web browser and go. No more housing data in the office and the cloud, etc... Cons Customer service is slow to respond. When they do they usually can fix any problems fairly quickly. Review Source VR Verified Reviewer Owner Hospital & Health Care Used the software for: 2+ years ### "I use it and own it but not sure I'd buy it again " May 7, 2019 4.0 Industry standard and one of the most used. Everything is compared to CT for the most part and one of the biggest players. Have a good IT who knows the system to not rely on spotty support that takes weeks to schedule an appointment. Pros Pretty quick to do notes. Has a lot of options to add or upload information into notes. When a system has gone down I have never lost any data so it does a great job of protecting from data loss. Macros can be modified and optimized. Cons Extremely expensive and even more expensive support. Customizable but very high learning curve. Initial visit notes take too long to write up for a program that is supposed to be convenient. Review Source ES Erica S. Chiropractor Medical Practice Used the software for: 2+ years ### "Chiropractic " January 12, 2023 4.0 Pros Chiropractic friendly, easy to use, a lot of functions in one Cons How slow it is . Getting a hold of customer support, setting up macros and personalizing it is difficult Reason for choosing ChiroTouch The only choice we had Review Source Response from ChiroTouch Integrated Practice Solutions January 13, 2023 Thank you for taking the time to leave a review on ChiroTouch! We appreciate the awesome feedback about our software. We hope to support you during your times of need. We also hope that you continue to have a positive experience with us and reach out anytime! Thank you for choosing us & trusting us with your software needs! TE Tara E. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "My thoughts " January 12, 2023 3.0 It is hit or miss if tech can help you Pros That it is all in one with billing and scheduling and notes Cons No two reports give you the same number even if they should match up. Switched from [PayDC Chiropractic Software](https://www.capterra.com/p/114969/PayDC-Chiropractic-Software/) Switched offices and didn’t have a choice Review Source Response from ChiroTouch Integrated Practice Solutions January 13, 2023 Thank you for your review on ChiroTouch! We appreciate the feedback about our billing and scheduling notes. We are happy to hear that your experience with the software is going overall well. We hope to assist you with your reports and the issues that are arising. Thank you for choosing ChiroTouch! EP Eri P. Owner Alternative Medicine Used the software for: 2+ years ### "Watch out" March 2, 2021 3.0 They are quick to resolve issues when you go through the chat but I feel like I’m going on to resolve issues about once a Month. Updates take about a month or two to schedule and then after I do them I feel like I get an email to update about 1 Month later. It also runs slow ALOT. I feel like there is ALWAYS an issue, I don’t understand why it’s so loved. Pros Did notes and billing and scheduling all on one and compatible with iPad to do notes in room without extra computer set up Cons Cost about $14,000 to start and then the yearly “maintenance/upgrade” fee has almost double to about $1200/year. I got sold bait and switch. I also find the software to be extremely tedious to enter a patient, check them in, post their codes, and enter Payments is about 30 clicks per patient even if I enter same charges as last time! Switched from [AMS Software](https://www.capterra.com/p/85310/AMS/) Needed electronic note capability. Review Source JL James L. Used the software for: ### "LONG Time User No Longer Happy" February 14, 2017 2.0 I bought Chirotouch YEARS ago. At that time I had a yearly service contract per year, which gave me customer service as well as free upgrades. It had nearly all the functions I wanted, including SOAP notes, appointment scheduling and management, electronic billing, e-records storage, etc. At that time, it was better than most other softwares out there, particularly when taking price into consideration. They've definitely done some upgrades over the years that I have appreciated, but somewhere along the way they became all about the money. I understand them wanting to increase revenue from existing clients, but it's gotten ridiculous. First, most of the useful features they add are pay-for-service features. When I signed up for the features, they were oversold as the next best thing and often don't deliver. On top of that my grand-fathered service contract was not honored and they raised the price per year for the same service I had been receiving for 10 years. When I called about it, I was basically told "Too bad". And I don't have much choice if I want to continue to get updates and get tech support (which is typically needed 2-3 times per year). Another issue is the customer service, which started out as decent but has plummeted over the years. It seems like I used to be able to pick up the phone and if I had an issue I'd get answered and helped right away. Now it takes forever on the phone, and they're always pushing you off to watch some video or go to their help site, which is poorly designed and doesn't answer your question. In short, I feel abandoned by this company. I started with them when they were a newer company and were still growing. Now they're one of if not the biggest names in Chiropractic software and they've really started to act like it. Arrogant and Uncaring. Review Source Response from ChiroTouch Integrated Practice Solutions March 2, 2017 Dr Lyons Thank you for taking to time to post your thoughts and provide us with your honest feedback. As we are always working in an effort to address our clients' concerns with a concentration on perpetually improving our processes and products, as well our clients' experiences, we do appreciate your constructive criticisms. As a long time client we do appreciate and are thankful to call you a client, and I wish to do everything I can to ensure we continue to have the opportunity to serve your practice. I have already begun efforts to reach out to your office in an effort to ensure that we are listening, we do care, and absolutely would be humbled and grateful to have the opportunity to address your concerns. -Laurence Peppler Client Success Manager BC Brooke C. Chiropracator Medical Practice Used the software for: 1-2 years ### "You can do MUCH better" August 4, 2020 3.0 Great for the first 8 months, then a total train wreck. I don't know what happened over there, but this program is a headache. Pros Macros are handy and make note writing much faster than any system without this feature. It also prints really nice looking notes and invoices, which surprisingly not all programs do, so the quality of what you send out is really great. Cons It crashes ALL THE TIME. I complained for months and got rude to incompetent help that was slow, taking days to respond. It has the interface of an old school Nintendo, nothing modern and efficient about it. I tried hard to make it work because I wanted to use this so badly, but I bailed after 14 months. They were super rude about it, said I had to stay in my contract despite their failure to produce a functioning product. That's the fastest they've ever called me back. I think this program use to be great, but it's not a top product anymore. There are better ones out there now. Reason for choosing ChiroTouch I had heard it was the best! And it might have been, but is so not anymore. I've been much happier with less expensive and more modern, user friendly programs. Review Source ES Eric S. Provider Hospital & Health Care Used the software for: 2+ years ### "My staff loves CT" March 31, 2023 5.0 Pros Good product, good people. Shoutout to \[sensitive content hidden\] for helping our team! Cons Very very very slow programs. Can be infuriating Review Source PA Patrice A. Chiropractic Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Fits the bill" February 28, 2023 4.0 Pros The main features of scheduling and notes work well for our one provider office. Also, Open Edge for payments is easy to use. Cons Sometimes there are glitches that slow us down. Review Source Response from ChiroTouch Integrated Practice Solutions March 8, 2023 Thank you for your review on ChiroTouch! We are happy to hear that our software has been great for you. We look forward to hearing about you and your practice's success. Thank you for being apart of the ChiroTouch family! OA Olivia A. Medical Biller Medical Practice Used the software for: 2+ years ### "Satisfied User" February 22, 2023 5.0 ChiroTouch is great as well as the customer service. Wheather you call them or you chat through CTCommunity. You will always be satisfied with the representative. Pros The whole system is easy to use and self explanatory. Cons With every patient we inputy it ask every time about an email. Reason for choosing ChiroTouch The boss did all these decisions Review Source Response from ChiroTouch Integrated Practice Solutions March 1, 2023 Hello Olivia, Thank you for leaving a review on ChiroTouch. We are excited to hear that the software is working perfectly for you! We appreciate the feedback and hope to continue to make your experience great! KM Kristina M. DC Alternative Medicine Used the software for: Less than 6 months ### "Moving from classic CT to Cloud CT was a huge mistake!" October 1, 2022 1.0 CT classic has been easy and great. I was marketed that the Cloud CT would be even easier and user friendly. Totally opposite. My business is going to suffer if they don’t help me switch back asap! Pros Classic CT has been great for the past 10 years I have used it. Easy to use, staff learns quick, communication between staff is easily documented, billing is easily. Cons Moving to the cloud has been a disaster for my business. Barely any guidance, mostly telling me to watch videos, not detailed enough for me to easily train my staff. Documents are unorganized, ledger is hard to view. Review Source Response from ChiroTouch Integrated Practice Solutions October 12, 2022 Hi Kristina, Thank you for providing your feedback about ChiroTouch. We apologize that you have not had a positive experience using cloud-based ChiroTouch. We would love to speak with you further about how we can help you and your practice. Please send our team a message at customersupport@chirotouch.com so we can help. Best, Team ChiroTouc KP Karl P. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Worth the investment " January 12, 2023 5.0 Great product overall should have bought it right out the gate beginning my practice Pros Manages all things we need in practice. Cons Expensive, notes take time to get use to Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/)[Eclipse IDE](https://www.capterra.com/p/205298/Eclipse-IDE/) Patient notes were difficult in formerSoftware Review Source Response from ChiroTouch Integrated Practice Solutions January 13, 2023 We appreciate your review on ChiroTouch! We enjoy hearing your feedback. We hope to hear more about your success on your ChiroTouch journey! Thank you for being a customer! TR Tyler R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Pretty good EHR" April 13, 2022 4.0 Pros Appointment manager was clean and efficient. Cons Bugs. Seemed to be a fair amount of hiccups that put our system down frequently. Review Source Response from ChiroTouch Integrated Practice Solutions May 26, 2022 Hi Tyler, Thank you for your feedback and for sharing your experience. We apologize you did not have an amazing experience with ChiroTouch. We would love to speak with you to see how we can support you and your practice. Please send us an email at customersupport@chirotouch.com with your contact info so we can set up a time to chat. Again, please accept our sincerest apologies. We look forward to speaking with you soon. Best, Your ChiroTouch team KB Kim B. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Chirotouch Migration to Chirotouch Icloud" September 27, 2022 4.0 The help from the onboarding specialist was wonderful. \[SENSITIVE CONTENT\] , she was extremely helpful and friendly and very professional. Pros The ability to access through the cloud online. the ability for patients to book their own appointments. Navigating the new software seems easier Cons Did not like that once somethings are set up you are not able to edit them or delete them. Should have received the list of what Not to set up prior to getting the test site. As well as what should not be done prior to migration. Reason for choosing ChiroTouch We were currently using Chirotouch and decided to stay with it. Review Source PP Patty P. Clinic Administrator Alternative Medicine Used the software for: Less than 6 months ### "Nothing good about this software" May 20, 2024 1.0 AWFUL....Again, would give this a negative rating if I could. Pros Nothing. If I could give it a negative rating I would Cons The entire thing from implementation to TRYING to get customer service was the worst! Review Source JA Janelle A. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Needs some updates but otherwise good software" January 18, 2023 4.0 Customer service can be slow or lacking some days. Pros Notes are easy to take and macros can be updated fairly easily Cons Seems to have difficulty transferring notes between providers in the same office. It lags. Alerts can't be customized for scheduling. Review Source Response from ChiroTouch Integrated Practice Solutions January 19, 2023 Hello Janelle, We appreciate your review on ChiroTouch! We enjoy hearing your feedback. We are glad to hear it has been overall easy to use. We apologize for the response rate of customer service, as we take pride in assisting all clients promptly. We hope to hear more about your success on your ChiroTouch journey! Thank you for being a customer! RG Randall G. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Switched from Chirotouch Server based to ChiroTouch Advanced" August 23, 2022 4.0 So far the experience has been good. It could have been better with more training or easier access to customer support. Pros I like the accessibility of the software outside of the office, being able to finish charting or putting in charges after I have left the office. The ease of use is good, and has many cool features. Cons I feel as if there was very little training involved, they point you towards "help" videos which aren't very helpful. It can be difficult to get in contact with an actual person for support but they usually are prompt with response once you reach them. Reason for choosing ChiroTouch Web based features, no need for in house server, accessibility on the go Review Source dW dodge W. Chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very happy with ChiroTouch's Cloud platform" April 28, 2022 5.0 It's been great. Our sales rep set solid expectations and the onboarding team answered all my questions. They have an endless resource center through chat, community, video, audio, and I can pick up the phone and talk to someone Pros The software is intuitive and fast. I can access my schedule, patients, and data from anywhere. It's not an app, so what I see on my laptop, phone, and tablet looks and feels the same. Thank you! Our front desk loves the patient check-in and check-out. We collect payment upfront, and the online payments platform is huge for saving time. We've had 2 prior "cloud" EHRs and they were garbage. ChiroTouch's development team nailed this one Cons There's nothing critical to report. I know that seems odd, but it's all here for our practice. Review Source Response from ChiroTouch Integrated Practice Solutions May 2, 2022 Hi Dodge, Thank you for your review and thank you for being a dedicated ChiroTouch customer. We are honored to be a part of your practice's success, and we can't wait to see how your practice continues to grow! Please keep us updated on all the exciting things you accomplish. We are always here to support you and your team. Cheers, your friends at ChiroTouch LW Leah W. FDM Medical Practice Used the software for: 2+ years ### "Great experience" March 22, 2023 4.0 pretty good Pros The thing that I like most about this software is that it is pretty easy to navigate through. Any issues and there is a way to read and figure it out or call and get help. Cons I have found that what irritates me the most is that it runs slow sometimes. I do not like that I get kicked out all the time. Review Source NA Nick A. Chiropractor Hospital & Health Care Used the software for: 1-2 years ### "Worst software company I have ever used. " February 21, 2019 1.0 An awfully slow, ancient program with the worst customer service of any company I have ever worked with. I cancelled my subscription, and have continued to be charged for 2 months after being confirmed 4 times over the phone that my subscription was successfully terminated. Furthermore, I gave 30 days notice to cancel my subscription per our contract, and they were processing the cancellation, but instead just disregarded it, only to tell me that my 30 days notice was not sufficient. I called 5 days per week to verify, for the entire month prior to my cancellation to confirm, and every time I was told “yes, that cancellation is on my managers desk to process.” Misleading phone calls after spending hours on hold. They also are no help getting medical records. Anyone should be aware that just because they are the biggest chiro software company, they are not the best. They are far over priced, for outdated software, and the worst customer service out there. I have 2 other clinics that have used a total of 4 other software companies; all of which are better all around. Pros Most other chiropractors use this software, so I figured it had to be good. It was not the case and I had to break away after a year. Cons The WORST customer service I have ever dealt with. I am not the type to review a company, and was not going to, but after months of time wasted and being misled, all of my colleagues must know the dangers of using such a company that is more into making money over helping their client. Review Source LD Lee D. Chiropractor Capital Markets Used the software for: 2+ years ### "Wish I had never bought it" November 11, 2019 1.0 Not user friendly, no technical support at best. System is forever going down. We decided to get the yearly technical support and after a few months dropped it due to inability to get help when needed Pros Nothing by far the very worst nickel and dime you to death and if your system goes down good luck getting anyone to get back to you in a timely manner Cons Everything that could be wrong with this soft ware is wrong. Not user friendly they charge for every little thing and technical support is a joke Review Source CL Christopher L. Co-Owner/ President Health, Wellness and Fitness Used the software for: 2+ years ### "Review of chirotouch " March 23, 2023 4.0 Pros The product is pretty easy to use and support has been very good. Darrius Myrick Has been great to work with during onboarding to ct billing. Cons I wish they had more support technicians available to talk to you by phone. Direct connect normally takes two weeks before you can get an appointment. Review Source rA ryan A. doctor/owner Used the software for: 2+ years ### "CUSTOMER SERVICE IS HORRIBLE - have an issue for over a year now and cant get help" May 10, 2017 5.0 Pros cool features - seamlessness to whole office. Cons glitch i am now having since an update with touch screen and these people dont care and wont put in the time to fix - now I cant run my office the way i want and the way it initially worked - i have called and called and they string me along - FIGURED MAYBE IF I WRITE THEM A BAD REVIEW - THEY MIGHT ACTUALLY CARE Review Source Response from ChiroTouch Integrated Practice Solutions May 16, 2017 Dr. Alter. Thank you for taking the time to leave a review. I assure you that we do care very much, are aware of the issue and have resources on it. External hardware issues are unfortunate as it is nearly impossible to test newer versions of the software against the myriad of different hardware offerings in the market. We regret that it has taken this long to diagnose and remedy the issue, as that is absolutely our goal. As I understand you are now in communication with one of our support leads, Mark B, and he is shepherding this isolated issue for you and has a regularly scheduled follow up to keep you abreast of our development department¿s progress as they work to resolve it. I am personally apologetic that such lengths were required to be heard and once again want you to be assured that we do care deeply. Thank you for your continued patience and for choosing ChiroTouch. Please feel free to reach me directly if ever I can be of service. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.