# Page 16 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is ChiroTouch the right Chiropractic solution for you? Explore 1120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/48210/ChiroTouch/reviews --- ChiroTouch 4.1 (1120) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Page 16 - Reviews of ChiroTouch ## Showing most helpful reviews Showing 376-400 of 1120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Doctor Of Chiropractic Used the software for: 2+ years ### "Overall I like it and would recommend. " May 3, 2018 4.0 It makes most office procedures easier. Pros I like the look and the ability to customize so much. Once you go through the training it becomes pretty easy to navigate. I like how easy note taking is once you are familiar with the macros or have created your own individualized ones. Cons The customer service reps are always super helpful, unfortunately it often takes a long time to get through to them. Even when using the online help feature, you may experience a long wait. It would also be nice if it were a little less expensive. Review Source MS Matt S. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Am I a Beta tester?" October 15, 2022 2.0 Not great, moving from classic to could had more headaches and delays (if I'm being nice) far beyond what I envisioned. The entire process was a slow and stressful process that you can't go back from (can't transfer data back to classic from cloud), and the transition team was total rubbish. No training on new system and took no responsibility for not switching things over to change healthcare (which stinks as clearing house) Pros cloud based so can use mac to long in anywhere Cons Far too many things I was told they are working on it or they don't have that feature yet. If yo want something like classic (which I used for over 10 years) in a cloud based system this is not it. Reason for choosing ChiroTouch I used classic Review Source KM Kim M. Chiropractor Medical Practice Used the software for: 2+ years ### "Everything necessary wrapped in one package" November 15, 2019 5.0 Pros I appreciated that the doctors notes, scheduling and billing were all tied together. Cons The text message reminder requires you to indicate the carrier. If it is incorrect, the patient will not always receive their reminder text. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing ChiroTouch Doctor notes, schedule and billing was all tied together. The visual appeal makes it easier to look at and navigate through the system. Review Source Response from ChiroTouch Integrated Practice Solutions November 18, 2019 Hi Dr. Miley, thanks for the review and glad the software is helping with your notes, scheduling and billing. AH Aaron H. Chiropractor Alternative Medicine Used the software for: 2+ years ### "ChiroTouch Thoughts" August 11, 2022 5.0 Overall a great experience with . Pros User friendly. Notes done in timely manner. Cons Appointment management sometimes fails to send text/email reminders to patients. Review Source Response from ChiroTouch Integrated Practice Solutions August 24, 2022 Hi Aaron, thank you for your review of ChiroTouch! We are so glad you have had a great experience with the platform. We appreciate the feedback regarding the appointment reminders. We will be sure to send this note to our team to make the software even better. Thank you for being a ChiroTouch customer! SA Shannon A. Assistant Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Chiro touch" March 23, 2023 4.0 Pros The appointments are easy to keep and maintain a record of. It provides a great record to be able to look back and track your patients and why they are missing appointments or how often etc Cons The reports are hard to find what you need and are titled in such a way that doesn't make sense to the information your looking for Review Source ME Mary E. Doctor Medical Practice Used the software for: Less than 6 months ### "Great Product!" March 31, 2016 4.5 Pros is a very easy system to learn. Staff and doctors were comfortable navigating the entire system within a few weeks. I like the ability to customize the SOAP note format, and although that took some time intially, it has certainly paid off. SOAP notes are a breeze and I love leaving at the end of the day and all my notes are completed! Chirotouch has some great built in features such as Messaging, which has made front desk communications much more efficient and easy. The Alerts section is a great tool for reminders about particular information I want to see on each patient visit (such as radiology findings, contraindications, and particular spinal techniques) Chirotouch puts forth a great effort to stay ahead of changes, such as EHR implementation and ICD-10. Both were very easy to implement, and the ICD-10 Wizard made the coding transition seamless. We had no claims rejections for coding errors. Cons One of the reasons that our office chose to switch to was the low support cost. However, that cost went up unexpectedly, while wait times for IT support increased (sometimes taking 20-30 minutes in a que of 10 or 15 people to get a question answered). On occasion when the call or IT Chat was finally picked up, they were unable to provide an answer. However, upper level support, which our office sometimes needed to involve, was extremely proficient and provided outstanding support. Our questions were always answered promptly, and the few times when we had a particularly tough problem, upper level IT support was AMAZING. In the end, our questions have always been answered, and the few particularly challenging things we had come up, got resolved and we moved forward quickly. Chirotouch has grown quite a bit in these last few years, requiring additional staff to be hired. It has been apparent that there are new IT people who are not totally familiar with all the workings of the program, and it has taken time for them to get up to speed. This seems to be improving some, and we are hopeful that support costs stabilize and the customer service experience improves. Review Source BT Benjamin T. Dr. Health, Wellness and Fitness Used the software for: 2+ years ### "\[sensitive content hidden\] - CTProBill" March 30, 2023 5.0 Pros \[sensitive content hidden\] has been very helpful in our onboarding process for CTProBill. His assistance has exceeded my expectations. Cons No complaints with the onboarding process for CT ProBill Review Source KD Katie D. Chiropractic Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Not The Best for Cash-Based Practices" March 10, 2021 4.0 Generally speaking, if you need the bells and whistles of insurance forms and collections, might work for you. If you are a smaller practice or are cash-based, this program is too much work with too little function. Pros Once you have things set up, there are a lot of "automatic" features to use. As a physician, charting is a large part of my interaction with an EHR software. It took a long time to get things how I wanted them, but once you get all of your macros set up, charting can be as easy as clicking the right buttons. Cons Many of the features that we were sold on at the beginning of the process with were add-on services with additional cost. Also, to get even base-level technical support, you have to pay a monthly or annual subscription fee. The user interface is stuck in the early 2000s and not customizable to look any better than it does. We purchased computers specifically for ChiroTouch work stations, as recommended to us by ChiroTouch. These were already outdated and unable to support software updates within the first two years of using the software. Review Source KF Kadi F. Chiropractor/co-owner Hospital & Health Care Used the software for: 2+ years ### "Good software" November 18, 2019 4.0 Good experience overall just would change a few little things. Pros Easy to use, all in one EHR. Easy scheduling and front desk. Insurance billing/accounting is okay. Provider notes and macros are good. Cons Lack of ability for remote use. Changing costs of support. Alternatives considered [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) Reason for choosing ChiroTouch Good EHR and ease of use. Review Source Response from ChiroTouch Integrated Practice Solutions November 20, 2019 Dr. Fletcher, thank you for your feedback. We are glad to hear you find the software to be easy to use and helpful for your front desk. We will take your thoughts about remote access and support costs into consideration with our product development team. Thanks for using ChiroTouch! JS Joel S. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "chirotouch" August 11, 2022 4.0 Fair to good. Customer service frequently not easy to reach. Pros Ease of implementation, ease of use for docs and front office staff. Cons Not an easy transition from server based to cloud based. Stop switching clearinghouses Review Source KB Kristin B. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not worth it yet" October 13, 2022 2.0 It hasn’t been great. We finally had someone for the first time reach out to us with all of our issues to try and understand the huge negative impact it has had on our clinic since the integration, I only hope they see the severity of the problem. Pros Can use this software with multiple clinics which is helpful. Cons Doesn’t have support when it doesn’t work during hours of operation on the east coast, training is awful, constantly doesn’t work within different aspects weather the billing isn’t working, system is shut down, reports aren’t accurate, patient statements aren’t accurate, so many issues to choose from. Alternatives considered [Epic](https://www.capterra.com/p/126804/Epic/) Reason for choosing ChiroTouch We already used and were told it was very similar and even better, not true Review Source DM Debbie M. Doctor of Chiropractic Hospital & Health Care Used the software for: 2+ years ### "Good reliable software." October 25, 2022 4.0 I am appreciative of the customer service. When and if we have a problem, I have been pleased with the help we receive. Pros It is functional, customized if you want to add items and user friendly. It helps remind me of compliance and necessary items for patient notes. Cons I like and appreciate but I am finding it to be very expensive. Review Source KB Kaily B. Vice President Medical Practice Used the software for: Less than 6 months ### "This is a Fraud Company" July 18, 2023 1.0 Pros Nothing to like about this company or their Software. We were lied to about everything that could be done . Cons We were contacted by to replace our existing server based software to a an online platform that basically would have replaced everything that we do and more ( their words) . It took us 3 months to finally transfer the data from existing system to the ChiroTouch platform, but we found out that Chirotouch software can't integrate with our Insuarnce Providers and were told that we'll need to buy additional services from another provider to make things work. At this junction of this project with no help provided or even to figure out a way to integrate with our Insurance providers, we decided not to move forward with ChiroTouch. Well, this is where it is little bizzar , we never used the system and we were charged for few months for services that were never delivered. The scam here is to paint a great picture of the capabilities, then never deliver on any of them and still charge your account. DO NOT WORK WITH THIS COMPANY, THEY ARE A FRAUD!! Review Source RS Randy S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "7 year user" January 24, 2023 4.0 Overall good but financially poor Pros Patient notes and scheduling is easy and easy to modify. Cons Horrible reports. The most essential item for a practice is knowing their financials. The data is not reliable and hard to get out. Review Source Response from ChiroTouch Integrated Practice Solutions February 1, 2023 Thank you for your review on ChiroTouch! We appreciate the feedback. We hope that you continue to have a good experience with us! Thank you for being a ChiroTouch customer! JH Jen H. Medical Biller Health, Wellness and Fitness Used the software for: 2+ years ### "Tech Support " April 21, 2023 5.0 I am a new user as I am a new employee. The office recently changed their Clearinghouse, and the set up has been challenging for the office. I want to give a shout out to \[sensitive content hidden\] , in support. She has been AMAZING to work with. Very professional and just all around very helpful. \[sensitive content hidden\] is not only professional, but very patient and knowledgeable with the software. She goes above and beyond with her service. {I believe she is due for a raise :-)} Pros I love how easy it is to use regarding daily patient scheduling and inputting daily charges Cons I have not yet worked with to give a comment regarding this matter Review Source VR Verified Reviewer Chiropractor/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best I have seen, but still not perfect" November 30, 2018 4.0 Overall, in comparison to the options, I would, and do recommend . There are some things that are less than ideal. However, the product is functional for my high-volume clinics. Pros Several functions and features that most chiropractic software lacks IT support is great Once you get used to it, it can work well for you Cons Cost is high No longer offering license purchase No ability to truly run multiple clinic locations Reports are sometimes inaccurate Training is very weak, even after going through their "University" Review Source JK Jerrilea K. owner/chiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Chirotouch for Chiropractors" February 16, 2023 4.0 Average. I've migrated twice to and I do believe they put too much on their plate at one time. Customer service could be better. Although, every tech person I've dealt with are very courteous and professional. Pros Being on the cloud is good vs the server. Teaching videos. The billing and coding aspect is very good. Cons Just learning the program is difficult. I haven't received the customer support that is needed. It does have self learning videos, but they don't always give me the answers I'm looking for. Reason for choosing ChiroTouch The billing aspect of . Review Source Response from ChiroTouch Integrated Practice Solutions March 1, 2023 Hello Jerrilea, Thank you for your review on ChiroTouch! We are happy to hear that our team has been able to help you migrate your software when needed. We look forward to hearing about you and your practice's success and will pass your feedback to the team here at Chirotouch. Thank you for being a customer. MS Marsha S. office manager Medical Practice Used the software for: Less than 6 months ### "customer serivce calls and overall review of the software" February 9, 2022 5.0 Pros the fact that once we get things up and running we can do everything in our office from this software Cons from what I have seen so far there is no way to electronically download your remittances/EOB's to the patients ledger those have to be manually entered. with the old software we have there is a way to electronically post those to the patients ledger and it saves so much time Reason for choosing ChiroTouch when watching the videos of the product it seemed really easy to navigate and you guys also provide customer service calls. I would rather speak to a live person instead of doing chats and online Review Source Response from ChiroTouch Integrated Practice Solutions May 26, 2022 Hi Marsha, Thank you for your review, and thank you for being a dedicated ChiroTouch customer. We are honored to be a part of your practice's success, and we can't wait to see how your practice continues to grow! We would love to help answer any additional questions you have about the software; please send us an email at customersupport@chirotouch.com and one of our team members will reach out. Please keep us updated on all the exciting things you accomplish. We are always here to support you and your team. Cheers, your friends at ChiroTouch VW Verginia W. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Chiro Touch" March 28, 2023 5.0 A positive learning experience, all in one program that does it all- certainly a lot to learn but worth it Pros It's all in one patient management, scheduling & billing Cons Random error messages mid use causing application to close a window Review Source DM Daniel M. DC Health, Wellness and Fitness Used the software for: 6-12 months ### "New developing product with stupendous upside" August 23, 2022 4.0 Great experience, I am a new business owner with a new software which was scary, but customer support has been there for me every step of the way and they have made my life SO EASY. Overall, great product for great value that is only getting better with time. Pros This is a cloud-based software which makes saving documents long term 10x easier! It allows me to literally access notes from the beach in Hawaii if I desire from ANY internet location instead of having to install and use and app, and its easy to use for anyone! Cons Still missing some of the smaller features from the original like being able to save DDX codes instead of having to search for them every single time you need to enter a DDX code, but they are updating features every day and I know in no time it will be superior to the original! Review Source KS Kristie S. Office Administrator Medical Practice Used the software for: 2+ years ### "Content but could be better" February 17, 2023 4.0 has been....okay. We've tried to do more with ChiroTouch but the lack of communication with customer service has made it very difficult. Pros is user friendly; easy to learn and navigate. Cons There are weird glitches in the system every now and then; insurance term dates that don't "stick" after entering them, the system will freeze often which forces the whole office to re-start, and the customer service has been sub-par and, at times, non-existent. Review Source Response from ChiroTouch Integrated Practice Solutions March 1, 2023 Hello Kristie, Thank you for your review on ChiroTouch! We are happy to hear that our software has been able to help you and your practice. We appreciate the feedback on customer service and will pass it along to our team here. We look forward to hearing about you and your practice's success. Thank you for being apart of the ChiroTouch family! DA Daryl A. Medical Practice Used the software for: ### "Look long and hard before buying ChiroTouch." October 21, 2014 2.0 Pros The Meaningful Use aspects of the software are laid out well and easy to use. The scheduler and in office patient tracking worked well. Cons The software really seems like it is a lot of different parts that were randomly made to work together. They advertise that a patient can fill out forms online and have them go right into the system. They do, but you have to manually put in the notes. The iPad use for FOA forms works, but you have to go through numerous steps to get it into the note. The notes are really clunky, and it takes a lot of reading to get the note done. All of that is bad enough, but the front desk checkout is 20 years behind the times. I have had software for 15-20 years that would figure how much the patient owes at checkout based on their primary and secondary insurance. Their salesman told me it would do this, but it will not. I found out the hard way. Not only that, but if the charge is for some reason less than the copay, it charges the patient the copay. I used the system two days and made several patients mad. They were used to knowing exactly how much they owe, and this system overcharged several of them. CT's solution was to just wait for insurance to pay and then collect what is owed. This was something that I did not even think to ask them about when I was looking because I figured any current software could do those calculations. I guess if you are a cash practice and don't accept insurance, this may not be a big concern, but for us, it was very important. I purchased the system because I thought the iPad check-in and FOA functions would enhance our ability to handle patients efficiently, but it did not; in fact, it made things worse. The other thing they do not tell you is that if you have over 10 computers, you have to purchase additional software to make their system work. I went back to my 8-year-old software and suffered the loss. Review Source JL Jessika L. Chiropractic assistant Hospital & Health Care Used the software for: 1-2 years ### "Aim High Loves chirotouch" March 31, 2023 5.0 Pros has been great to use, the ability to have multiple accounts for patients (i.e self pay , insurance etc) has been great , made managing patient information easier and more coinvent to update Cons I think needed to have a language button on patient management side so that who ever calls a patient can see what language they speak and it would make calling patients easier Review Source K&CP Kevin & Christina P. Clinic Director & Owners Used the software for: 2+ years ### "10+ years w. Chirotouch as our solutions based EMR System. Innovative & Industry leading." July 20, 2017 5.0 Pros has delivered an excellent product to us year after year. We love the innovative features meeting market demand and the ever changing healthcare landscape. The integration of programs to support Doctors and Admin staff alike help to ensure we are able to provide customized patient experiences and when help is needed they are a quick phone call away! The CT Community and training university make new features easy to navigate and new users comfortable in learning, asking questions and even making suggestions for the future. Chirotouch understands that the voice of the customer is ultimate in making progressive choices for the future of healthcare management systems. Cons Some click through options are not intuitive when new products are launched. Takes some massaging and usually a change is made. Review Source Response from ChiroTouch Integrated Practice Solutions July 24, 2017 Hi Dr. Kevin and Christina, Thank you so much for taking to the time to post your thoughts and for getting the word out on how ChiroTouch has helped in your practice We are excited and grateful for the responsibility, and look forward to helping in any way that we can for many years to come! LB Laura B. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Works for our clinic" January 12, 2023 4.0 Overall a good experience. No software is perfect but is definitely trying to meet the needs of their customers. Pros I like the chat feature from support the most. They are always helpful, courteous, and solve the issue. Cons I would like more detailed options regarding printing receipts and statements for patients. Review Source Response from ChiroTouch Integrated Practice Solutions January 13, 2023 Thank you so much for taking the time to review ChiroTouch! We are glad to hear that our software has been a smooth and pleasant experience for your practice and that the chat feature is your favorite! We hope that you continue to have a great experience with ChiroTouch! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.