# Page 2 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ChiroTouch the right Chiropractic solution for you? Explore 1124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/48210/ChiroTouch/reviews --- ChiroTouch 4.1 (1124) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Page 2 - Reviews of ChiroTouch ## Showing most helpful reviews Showing 26-50 of 1124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cookie U. Chiropractic Assistant Medical Practice Used the software for: 1-2 years ### "SAVE YOUR MONEY!" April 14, 2026 2.0 Very bad, no follow through and checking with anyone on any issues you are having. We call customer support and you are transferred to 3 people until they tell you they will leave your message with your team leader. \[sensitive content hidden\] who was our team leader was the best until they replaced her which they do often to put blame on someone else. Pros There really is nothing good to say about this product, at first, it seemed it would be easy until you see and go through there video training. Cons There is no actual customer support unless they call you, it's not user friendly, the billing and posting is not consistent so therefore you have to go look for a payment on insurance site, secondary's say billed but no follow through we have had to write off more since chirotouch. So there is no value for the money you pay because they are costing you more money. There is no one person for phone support and when you leave a message, they never return your call. Worse mistake we ever made going to chirotouch. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) I really don't know it was Doctor's decision Review Source Response from ChiroTouch Integrated Practice Solutions April 21, 2026 Thank you for sharing your feedback, Cookie. We’re very sorry to hear about your experience and understand how frustrating it is when support, billing follow-through, and day-to-day usability do not meet the needs of your practice. At ChiroTouch, we know that reliability, responsiveness, and ease of use are critical, and we regret that your experience left you feeling unsupported. Feedback like this is important because it highlights where expectations are not being met and where we need to do better. We would appreciate the chance to review the issues you mentioned more closely and connect you with the right team. Please contact us at support@chirotouch.com so we can follow up directly. DM Donald M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "DO NOT USE CHIROTOUCH" March 16, 2026 1.0 Better than Genesis. However, their isn't much support. You are left to do things without support. Support doesn't call back, especially higher level support. They are holding my records hostage. Pros I liked that they were helpful onboarding me. That is about the extent of their help. The people in support search CT Community and have no clue what to do. Cons They bill inconsistently. They overcharged me several months. Support is non-existent and what support they do have is all overseas. They will also hold your records hostage and will only do a full data migration when they feel its appropriate. Switched from [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) They wouldn't train us, they kept our records hostage. The system wasn't user friendly. Support was awful and the employees lied to us constantly Review Source Response from ChiroTouch Integrated Practice Solutions April 21, 2026 Donald, thank you for taking the time to share this feedback. We’re sorry to hear that your experience with ChiroTouch has not met expectations. Concerns around billing consistency, support responsiveness, training, and access to records are taken very seriously. Our goal is to provide a reliable platform and a support experience that helps practices feel confident, not frustrated. It’s clear from your review that we fell short of that standard in your case. We appreciate you calling out both the positive onboarding experience and the areas where you felt unsupported afterward. We would welcome the opportunity to look into the concerns you raised and better understand what happened. Please reach out to us directly at support@chirotouch.com with your practice details so our team can follow up. NE Nicole E. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "5 stars - A Welcome Blessing " April 28, 2026 5.0 Overall ChiroTouch has been a welcome blessing compared to my old EHR. They are always evolving and making the system even better than before. Pros ChiroTouch has made charting so much easier than my old EHR. Billing can be tricky at first but once you find your way, it is a breeze. The value for the money is priceless. It is a complete system that making running my practice easy. If I get a hiccup in claims, charting etc, the support staff is helpful, friendly and on point. Scheduling is easy and very manageable for all involved. AI feature is nice to have when you need to chart quickly. Cons Billing section can be confusing to navigate at times but once we find our rhythm it is a breeze. The AI feature could be better as I was so accustomed to the layout of the macros that were set and wish I could dictate and have it formatted that way. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) their customer service, their EHR, billing etc Review Source NG Nicole G. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "A Solid Choice for Chiropractic Practices" April 28, 2026 5.0 Overall, my experience with ChiroTouch has been very positive. It’s a strong system for patient management, patient scheduling, documentation, and it supports efficient, compliant note-taking. There is a learning curve - but customer service is great and there are a variety of ways to reach out for help - chat, phone, email. The cost is on the higher side, but the level of customization and functionality makes it worthwhile. Pros The biggest strength is the patient management and documentation. Note-taking is efficient and the platform helps support proper compliance, which is a big plus. The software is highly customizable, which is both a benefit and a challenge. You can tailor it to fit your practice very well, including patient communication through emails and text messaging Cons The biggest downside, in my opinion, is the cost. It’s a significant investment. And there is a learning curve, no way around it. The software is highly customizable, which is both a benefit and a challenge. Switched from [CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/) I switched from ChiroSpring because I was looking for a more advanced, customizable system. ChiroTouch offers more depth in documentation, patient communication, and overall practice management, which made it a better fit for my needs. Review Source TD Tiffany D. Office Manager Medical Practice Used the software for: 2+ years ### "Highly Recommend" April 28, 2026 5.0 9 out of 10 for sure. I always know that when calling customer service/ tech support I get my answers handled fast and accurately. I would recommend this software to any practice. Pros The system was very easy to learn, customer service has always been great. Scheduling is seamless, not room for mistakes. Billing took a little time to get used to, but it is a breeze now. Cons The individual enrollments for the clearing house and the process was sort if annoying as we had just did the same thing with the initial chirotouch we had. But It is effective. I do not like that this is a Chiropractic base software, that doesn't fit the needs of personal injury in charts. That would be my biggest ick against CT. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) We wanted something that was more Chiropractic driven. Review Source AM Amanda M. Chiropractic Assistant Hospital & Health Care Used the software for: 2+ years ### "Game Changer for Your Practice! " February 16, 2026 5.0 So pleased with this software. Our practice considers it another employee with all the features it offers. From streamline billing to online patient booking. It really does have it all. Pros My favorite part about Chirotouch is that its on the Cloud. I know it seems simple but the fact that you have the accessibility to work from anywhere is a game changer! Our practice currently has an employee who is in Florida Snow-Birding for the winter as we are a Michigan practice. She is able to preform all her CT duties as well as some additional; in conjunction with facetime she is able to still be present and communicate and talk with patients and "check out" virtually. Total game changer for our office! We also have another employee who tends to need to work from home a lot due to some health issues and CT helps with her still being able to get her work done from home. So amazing. Billing is a cakewalk once you get through onboarding, Like anything at first it takes some time, but it is so streamline now that its all set up. Cons CT tends to be a little "clicky" lots of clicks to do a simple task. It has gotten better over the years but it still tends to be clicky especially on the Check out and scheduling end. Review Source JF Jeffrey F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch adapts and improves, just what I need" April 28, 2026 5.0 Very good. I'm happy with ChiroTouch, having used it since 2012, and will continue to use it for many years. Pros It is customizable. I can add hot buttons for charges, diagnoses, exam tests, notes in all areas of the SOAP note. Document uploads are quick and easy. I have it connected with a credit card processing system and it is fully integrated with ChiroTouch and works perfectly and quickly. The scheduling, appointment reminders, and method of organizing all this works really well. And the good thing is CT actually listens to their customers! There is a portal for feature requests and many of these I've submitted have been considered and applied. It's made the whole thing work so well for my clinic. Cons Initially, there were several things that took extra time, but that was 5+ years ago. And in these 5 years they've improved and fixed all those problems. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) better for a chiropractic practice, has calendar and soap notes - everything I need Review Source MB Melanie B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Program" April 28, 2026 5.0 Really Great! We are long time customers and i do not see ourselves going anywhere else. You can do so many things with one account it so nice. Pros I love the ease of the schedule, the amount of customization and how simple it is to add in new providers or staff. Cons The updates. It seems as though every Sunday we get booted off to do some sort of update. I will say though, it's nice to see on Monday what new features have been added. Review Source SB Steven B. Chiropractic Physician Alternative Medicine Used the software for: 2+ years ### "I HIGHLY recommend ChiroTouch for any chiropractic office" December 29, 2025 5.0 ChiroTouch is the fourth EHR software I have used, and is easily the best. The Exam and SOAP note was thoughtfully designed with the aid of a billing specialist to be compliant with insurance. The price is less than most other EHR software. Pros The software is designed specifically for the chiropractic practice unlike a couple other EHR software I have used. It is highly intuitive; I easily figured out how to use almost every aspect of the software even before my initial training. ChiroTouch is also regularly upgrading the experience to include features and changes the community is requesting. Cons Occasionally during the workday there are times when I cannot access the software due to problems with the server. I cannot use the G8942 or G8539 codes for Humana. I'm not sure if that is the clearinghouse, ChiroTouch, or Humana causing the incapability with the codes. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[iSalus EMR](https://www.capterra.com/p/83528/iSALUS-EHR/) The other software made billing a chore, and the expense was high. Additionally I had to try to make it work for a chiropractic office, and it caused my notes to not be fully compliant. Writing a new patient exam took 30-45 minutes. Review Source GB Gerardo B. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Chirotouch making practice super easy" April 28, 2026 5.0 I have had a great experience, me personally I did cancel chirotouch due to pricing, but when i switched to Jane, Jane was very complicated to get used to after coming from chirotouch. I knew immediately that I had to go back and know that we pay for the better EHR system Pros It is super easy to use, made by chiropractors for Chiropractors. Scheduling is super easy to use and I am able to do charting for my patients super fast and easy Cons Pricing has always been my fall point. There have been times where I wish I could get a direct fix when it comes to customization of my clinic forms or scheduling platform. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Jane was overwhelming and too hard to use and to customize to my liking Review Source DC David C. President Health, Wellness and Fitness Used the software for: 2+ years ### "Years of use and the improvement continues" April 28, 2026 5.0 Had the server based version for several years and now using the cloud based version makes it easier to utilize outside the office setting on a phone or laptop Pros From scheduling to integrated payment systems, ChiroTouch has it all. Having the ability to chose the different aspect of the software allows me to budget accordingly. Support is live all day and if needed, I can call in with an emergency. Patient management of recalls, campaigns and reviews of our services help our online presence improve significantly. Thanks again. Cons Having to customize things that are preloaded. Some of the items are simple but others require more time to refine and choose the easiest ways to utilize the program. Also, not saving the patient chief complaints from the last visit is a hassle when they have multiple complaints Review Source NW Nicole W. Office Manager Hospital & Health Care Used the software for: 2+ years ### "User Friendly" April 28, 2026 5.0 Overall we enjoy using ChiroTouch. It has made things easier for front desk and for staff to manage appointments. Pros Scheduling appointments are easy. I do like how the payment system is integrated and easy to process. I also like the new itemized receipts, this has been a game changer. Cons Texting, I don't like that it is a different phone number from our office number. I also don't like the bulk texting I wish I could add a wider range. I also wish we could text bulk patients that have not been treated not the ones who have been treated that day. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Out dated and needed something for our growing practice. Review Source DE David E. Chiropractor Medical Practice Used the software for: 2+ years ### "Best overall EHR system " December 29, 2025 5.0 Highly recommend this system to all Chiros. There may be a few minor things that need to be fix but I really like how easy is to get set up and again the support is absolutely amazing Pros All in one integrated system where you can do everything. From insurance verification, sending claims, communicating with patients, and more. This EHR makes is easy for you to run your practice. In addition, costumer service is great! They responde very quickly and get your problem solved very fast. Also, the addition of the AI note taking its a game changer. Highly recommend it Cons Sometimes the system will update on Sundays which doesn't allow my patients to book online. The online booking could be a little better since my patients complain of always logging in via email and password. Even with that, people will find a hard time booking. Another thing is the appointment reminders. Yes, its highly effective and easy to communicate with patients but I just wish they would use the same number for text messages as my office number instead of a separate number Review Source KE Kyle E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ChiroTouch Experience" April 28, 2026 5.0 My overall experience has been very pleasant especially now that a lot of bugs have been worked out since they first started the cloud. I am super excited about the potential of ChiroTouch and AI. I am already loving what it can do now and it just came out, so I would imagine it is only going to get better. Pros I like all the add-ons and the new Rheo-AI Scribe feature. It has made keeping up with my notes so much easier and it gives me peace of mind that I am getting everything. Cons I do not like how much the software lags. I think this has been my biggest issue with ChiroTouch from the beginning. It has gotten significantly better within 5 years, but it still poses a problem from time to time. Alternatives considered [ChiroHD](https://www.capterra.com/p/218059/ChiroHD/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/) Reason for choosing ChiroTouch ChiroTouch has an easier and cleaner use than competitors. Review Source JS Jena S. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "CT is a proficient, secure system worth every penny. " March 11, 2026 5.0 ChiroTouch has excellent customer service and has answered immediately and answered any and all questions that were asked with easy and professionalism. Pros Cloud based ChiroTouch is an all-in-one, easy to use system that streamlines processes making it an efficient way to run a practice of any size. Cons While being an excellent program, the only issue we have ever encountered is loading time with reports, but this can be an issue with any system, even server-based. Alternatives considered [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing ChiroTouch ChiroTouch had a more integrated system that seemed more user-friendly with the scheduling options that our practice needed. Review Source Kassidy K. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Room for improvement " February 12, 2026 4.0 Decent software. Couldn’t use with the inconsistency of the speed. Some days it would totally freeze up Pros I loved the SOAP notes within Chirotouch. Super simple to use, great macros that made notes really easy and fast Cons I used the server version and it was very inconsistent with speed and functionality. Some days it was so slow and some days it was good Review Source Sara D. Chiropractic Physician Hospital & Health Care Used the software for: 2+ years ### "Efficient Software" April 24, 2026 5.0 Pros Chirotouch has a lot of features that make charting significantly faster. There is an AI component that will help formulate your charts in real time. There are many ways you can use preset tests, phrases, and formats. Cons I wish that I could access my charts from anywhere and that I could use all of the features of Chirotouch from my smartphone. Review Source LM Laura M. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Server was nice. Cloud is a mess." October 12, 2025 3.0 Support was frustrating. Not helpful at all. I thought it would be an upgrade from my old EHR and I had used the server as an associate, but what a mistake. Plus they do not make migration easy. Not friendly at all. Would not recommend. But if you just do cash its probably still a good option. Pros Macros for notes and easy to schedule/use. Has good features like alerts and subscription plans. Can get two way text with appointment reminders and online forms as add ons integrated Cons The server was great. The cloud is a mess and support is terrible. All Facebook groups. Online forms didn't always work. If you do PI work they can't separate out the cases in the ledger so we had to set up new patient files for each case and then try to remember which one is which. The itemized billing statement is also confusing and attorneys are always calling to try and figure it out. Alternatives considered [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing ChiroTouch liked the server version. familiar with it already Switched from [Eclipse](https://www.capterra.com/p/2540/Eclipse/) wanted easier macros, more advanced features, less time Review Source CR Crystal R. Chiropractor Assistant Medical Practice Used the software for: 1-2 years ### "Chiro-touch has a nice a touch!" May 7, 2026 5.0 It has been able to handle many task with ease. It does have good technical support. Also gives you great safety feature with login features. It's allows you to schedule with ease as well. Pros The page layout is very soft to work with. Multiple ways and places to perform a task. The font and color theme is easy as well. Cons The delay in updates on insurance deductible. Not sure what more can be done about that. The way it marks a patient as inactive, but wont allow you to delete the sometimes simply a duplicate. Review Source SK Susanne K. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "Keep Your Records Aligned with ChiroTouch " February 18, 2026 5.0 Overall, I find ChiroTouch to be a well-rounded application that enables me to compose adequate notes as well as keeping record of treatment progression. Pros ChiroTouch provides a stream lined EMR that allows me to focus on patient care and navigate chart notes with ease. The addition of AI has made charting even more efficient and captures all relevant information in a patient encounter. Cons I would prefer the cloud version to have a designated space for x-ray images like the App version does. Review Source SK Sarah K. Owner and Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend Chirotouch!!!" April 28, 2026 5.0 Overall, we have been extremely happy with Chirotouch. Having one system to bill out claims, receive insurance payments, collect copays, and write SOAP notes has allowed us to spend more time helping patients get the care they need. Pros Chirotouch systems are all integrated making workflow smooth and easy. The doctors spend less time with new patient paperwork using the Ai system to formulate it into paragraph form. Cons We had issues getting trained initially but then they assigned us a representative to call each week to answer questions we had. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Chirotouch is more integrated. We were using too many systems for credit card processing, etc. Review Source RK Rob K. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Good EHR choice " February 12, 2026 4.0 Decent software overall- allowed me to do my job as an associate with efficiency and ease. SOAP notes were great unless the software was glitching Pros As a high volume practice I found the soap notes to be super efficient, but still covered all of the important information needed for each visit Cons The appearance was somewhat childish, which didn’t matter unless a patient sees it. Overall just wasn’t super professional looking. Speed was also an issue on occasion Review Source LM Lalo M. Office Manager Medical Practice Used the software for: 1-2 years ### "I Enjoy Chirotouch" April 28, 2026 4.0 I enjoy using Chirotouch far more than our previous system which was not chiro specific and required alot of work just to do simply changes Pros Easy to use and teach new people. Customizable and they listen to suggestions for new features and ideas. Cons Getting issues fixed is a bit of a process and can take a couple days to get a call back. would prefer to be able to call and get things fixed quickly especially since it is usually something small. Switched from [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Made the change mostly due to wanting something Chiro specific Review Source AP Andres P. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 6-12 months ### "Happy Chirotouch user!" December 29, 2025 5.0 My experience with ChiroTouch was very positive. It does an excellent job of bringing scheduling, documentation, billing, and claims together. Once templates and macros were properly set up, charting became efficient, consistent, and well-organized, which made day-to-day clinic operations run smoothly. Overall, it’s a dependable, comprehensive platform that supports professional, high-quality care delivery. Pros The SOAP notes, exam templates, outcome assessments, and care plans were already built. Once templates and macros were dialed in, documentation became fast. I also appreciated having scheduling, documentation, billing, and claims all housed in one platform, which reduced the need to jump between systems. Cons The initial set up was very time. Customizing templates and macros, while powerful, can be time-consuming and usually requires dedicated setup time or support. Review Source MG Molly G. Chiropractor Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent and Simple " April 28, 2026 5.0 Customer service/help is amazing and very easy to get in contact with. They helped the entire time when setting up and made the transfer process from our old EHR very smooth. There is also very little lag time when navigating through the system. Pros The simplicity of the program and note taking. Also doing a cash based practice program has made it much easier for us when it comes to collections/billing. Cons I don't have much to complain about CT. We transferred from another EHR and they made it very simple. Switched from [iPatientCare EHR](https://www.capterra.com/p/17031/iPatientCare-EHR/) The system was slower, had a longer lag time. There were also many features we did not need/use. CT breaks down the EHR very friendly and simple to use for chiropractors. 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