# Page 22 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 22 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 526-550 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LG

Laura G.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ease of use"

July 9, 2019

5.0

My overall experience with CT has been great. I love the software and recommend it all the time to my colleagues.

Pros

What I liked most about CT is how seamless every part integrates with the front desk. And the video library is great to help train new staff, without having to contact.

Cons

I have been with CT for over 5 years. I have been witness to their growing pain and so much has changed and IMPROVED over those years I can not really come up with anything.

Review Source

LL

Lisa L.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review"

February 18, 2023

5.0

Pros

The support is amazing! Each person I talk to answers my questions!

Cons

Schedule feature connecting to calendar so you don't double booked patients. Documents tab needs to be easier to access from charts for the provider to see documents pertaining to the patients scanned documents

Switched from

[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)

Ease of use & support

Review Source

Response from ChiroTouch Integrated Practice Solutions

March 1, 2023

Hello Lisa, Thank you for leaving a review on ChiroTouch. We are happy to hear that you are having great experiences with our support team! We appreciate the feedback and hope to continue to make your support great!

SO

Sharon O.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "We Like The ChiroTouch Software"

April 12, 2019

5.0

We have had a good experience with Chiro Touch. Like the fact that they are always trying to improve their product.

Pros

The software is very robust. It has all the information and tools we need to have a successful practice. They are always improving the product based on consumer needs.

Cons

Can be intimidating in the beginning, but the training helps and the one on one 20 minute sessions help.

Review Source

JP

Jason P.  
C.A.  
  
Used the software for:

### "Chirotouch Software "

April 28, 2016

4.0

We have been using CT in our office since 2009 and have had a great return in our investment. The software helped our practice go from 3 different programs for billing, scheduling and one other for all incidentials to one program for everything we needed to do. With that being said here is what I have for pros and cons; PROS: Our training (at the time) was thorough and we actually enjoyed the process. Brought all together under one system Allowed us to organize our office like it had never been Provided great support along the way Constantly looked for ways to improve CONS: Customer support went down hill and wait times were unreasonable and often times when leaving messages, we didn't get return calls in a timely fashion (if at all). New products and services would come out but I didn't find the on-line videos to be as helpful because we couldn't get questions answered.

Review Source

Response from ChiroTouch Integrated Practice Solutions

May 18, 2016

Thanks for your honest and forthright review! We are thrilled to hear that Chirotouch has helped and is such a good fit for your office. As for support: We have really spend a lot of time and effort in building our support teams and offerings back up the high standards our clients have come to expect from us, and have made a lot of changes for the better. This includes but is not limited to : Introducing the new "CT Community", which gives access to all learning materials, and an active, growing knowledgebase, "Direct Connect" pre-scheduled support calls, Instant Chat, and the option to submit a support case thru the portal, as well as adding many more staff members to both our chat and call center teams. We revamped the way we train our support team members, as well as added an option to our phone system to allow for a voicemail to be left to hold your place in the queue! As a result our wait times are now down to an AVG of 3 min. Try us out again & please consider posting again

RT

Robert T.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Good for small practices"

September 14, 2017

4.0

This EMR is missing a few vital functions. You will struggle to go fully paperless.

Pros

\-Great for small offices, <10 users -SALT (same as last time) makes editing SOAP notes easy -Scheduling is easy -Macro functions for notes make documenting regional exams easy -Easy to customize

Cons

\-Lags with more than 10 users -Does not work well for integrated (DC, MD, PT) offices -Missing vital billing functions (more than 1 copay) -Cannot formally append notes after you sign -Is not cloud-based, is server based -Takes a long time to customize -Does not integrate lab testing -Added features are all extra $ per month (DICOM viewers, patient reminders)

Review Source

RE

Richard E.  
Doctor of Chiropractic  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ChiroTouch "

May 3, 2019

5.0

Ease of use, frees up more time for me. I can upload insurance submittals in a minute or less. iPad use is fantastic, patients like the ease of sign in feature. Well secured, HIPAA compliant.

Pros

This is the most productive and easiest EHR/Business software that I have used. I have had 2 other EHR programs that had limited use and were not comparable with my business software. Tech support is great and easy to work with

Cons

Paying extra monthly fees for certain add-ons

Review Source

EC

Eric C.  
CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Love Chirotouch"

May 6, 2019

5.0

ChiroTouch has really streamlined everything that affects office flow. signing in to notes about care, billing and posting payments and even making future appointments.

Pros

I love the ease of use how quickly notes can be completed and the integration with billing and payments which reduces the number of steps to complete transactions.

Cons

Every update causes something that worked before to not work. The "fix " is always done quickly but takes an extra phone call.

Review Source

JG

Jason G.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "6 years with SmartCloud EHR after demoing Eclipse, Medisoft, and ACOM several times"

October 13, 2016

5.0

I had looked at several EHR's for chiropractic billing, documentation, scheduling, and certification for attesting for Meaningful Use (Medicare), and this included demos from Eclipse, Medisoft, and ACOM. Also, I demoed each of those more than once to come to my conclusion that SmartCloud was easier to begin implementation, they are a large company with several chiropractic clients that was going to be in business for several years to come, and they offered "a la carte" purchasing which was important because I wanted to start with the Scheduler and Documentation, and then later move into the Billing modules. I have successfully attested for Meaningful Use (Stage 2) using the software's help videos, free webinars, and excessive training information. They have training modules for each category that you need to attest to and how to do this using the software. Also, when there are specific areas of chiropractic such as Meaningful Use changes coming soon, they produce several free webinars to ask questions and provide quick, detailed information on what to do for the changes. The customer support and "ideas" area are very responsive with any issues that I have come across. And you can vote on specific ideas that users such as myself would like to see added to the software. As an idea accumulates more points, it has priority to be added in future updates. Overall, you can financially work yourself into the program because you can purchase it in stages, implement it easily using the training videos, and run this from your home, office, and even check on it on vacation (when you should' be checking on it). :)

Review Source

AR

Alex R.  
Data Analyst  
Hospital & Health Care  
Used the software for: 1-2 years

### "ChiroTouch Review"

January 16, 2020

4.0

We operate our practice with chirotouch so it really helps us operate our business and makes our life easier. It has saved us time and money and makes life easy for our patients as well.

Pros

the software is easy to use with many useful features. It has saved the staff time and money with the ease with which we use it. It is very user friendly once you are an established user of the software.

Cons

getting support from the chiro touch team takes some time for them to respond. The macros do take time to build and develop and there aren't all the bells and whistles but it gets the job done. also can take time to learn.

Review Source

Alexis P.  
Chiropractic Assistant  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great for Every Chiropractic Office!"

June 11, 2019

4.0

I couldn't imagine work without Chirotouch. It's become an integral part of the office and makes work a joy!

Pros

Chirotouch made daily office work a breeze. From scheduling to patient records, everything is simple and convenient. It is also very easy to learn how to use.

Cons

Updates were frequent and could take a little time, but the features were always better after.

Review Source

JR

Jay R.  
Associate chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Good ideas. Terrible in real world "

May 15, 2017

1.0

They used to be good but I think they got taken over and now they are just letting the company run into the ground.

Pros

I don't have to learn something new, I like that. I dread having to learn a whole new software. So since I've used this one fir several years the pro is I already know it.

Cons

So many functions do not work or don't stay working. You will spend many hours fixing things you already fixed because they just stop working again. You will lose money on patients missing their appointment because the reminders stop working and support can't fix it for long and it will happen again and again. The iPad connectivity too.

Review Source

BB

Brian B.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Off to a great start "

May 9, 2023

5.0

Pros

Enjoying the whole ChiroTouch sweet. I've used Forte Chiro8000, DrChrono and Jane. By comparison ChiroTouch is more intuitive and easier to manage from every angle of practice.

Cons

Haven't been using it long enough to discover what I like least yet.

Reason for choosing ChiroTouch

Reputation, support community

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Left a group practice and opened my own.

Review Source

AF

Alan F.  
doctor / clinic director  
Medical Practice  
Used the software for: Less than 6 months

### "pros and cons"

August 23, 2022

5.0

notes are quicker

Pros

ease once information is entered into system

Cons

customer service is not as easy to contact

Switched from

[Platinum system](https://www.capterra.com/p/95936/Platinum-system/)

ease

Review Source

Response from ChiroTouch Integrated Practice Solutions

August 30, 2022

Hi Alan, Thank you for your review of ChiroTouch! We are so glad to hear you find the software easy to use and that it is helping your practice. We apologize that you have not been able to reach our customer service team. If you leave a message, our team will be sure to call you back and assist. Thank you for being a ChiroTouch customer. Cheers!

MT

Mark T.  
Business Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent Technical Support"

April 22, 2019

4.0

Pros

With technical support representatives like them, keeping our CT account up to date, even when we do experience issues is incredibly easy. The representative is competent, professional and works within the time constraints that a busy practice like ours demands from vendors.

Cons

Not having a cloud-based solution for CT customers is a real issue. Please try to move forward with this as soon as possible.

Review Source

KD

Kayla D.  
Owner/Chiropractor  
  
Used the software for: 2+ years

### "We have been with CT for over 3 Years now and it has made note taking and insurance ckaims so much e"

January 15, 2018

5.0

Pros

Great support and knowledgeable staff. When ever we call with questions, we find someone who can help us out.

Cons

Once you get the initial training set up. It's not as clear cut to do training when you add staff. When we first started it was a set program that each person had to complete and when they were done they got a certificate and each person could complete training for their role in the practice. Now it is an outline of classes and you go thru them but not geared for indv person with check points. The training itself is good once you figure out what sections you need to complete.

Review Source

JH

Jeff H.  
Acupuncturist  
Alternative Medicine  
Used the software for: 2+ years

### "Review"

January 20, 2023

5.0

Overall good experience

Pros

Easy to use. Seemed very intuitive and worked well.

Cons

Glitchy at times, would freeze and have to restart.

Review Source

Response from ChiroTouch Integrated Practice Solutions

January 27, 2023

Thank you for your review on ChiroTouch! We are happy that the software has been intuitive and works well. We hope that you continue to have a great experience with us! Thank you for being a ChiroTouch customer!

DLE

Dr.W. Lance E.  
D.C.  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Charges just keep coming"

December 26, 2020

3.0

Charges were exorbitant for add ons after spending 12K for purchase. Worse than all is when I retired and sold my practice I continued to be billed for months at a cost of over $1000. You would think you would get a break from the high fees after being a good client for years.

Pros

fairly easy to use once the macros are set up

Cons

quite a few steps for some tasks such as report generation

Review Source

CJ

Clyde J.  
Doctor/Owner  
Medical Practice  
Used the software for: 2+ years

### "Support is very expensive and not helpful"

November 5, 2018

1.0

This review is not over one incident, but cascade of issue over five years. They keep increasing their cost with a decrease in quality. When you make a recommendation, you're told to write it up to voted people to vote on it. My time is valuable and the nonsense from these people is beyond belief. Moreover, I spent thousands of dollars to create an infrastructure for my clinics to have a software that keeps on having problems.

Pros

Macros are great when they work. Unfortunately Chiro Touch does not allow you to copy and paste the macros without them breaking

Cons

Most of the times I have to figure out how to fix the problem on my own. Waiting forever to talk to someone. Tech support is awful and they take over your computer at times for the entire day without resolution. Moreover, the computer just sits there without anyone working on it. There has been times they just stay logged onto the computer the following day without any help. As though I am not a valued customer and they have better things to do then to help a paying customer! Great!!!!!!!

Review Source

LN

Lana N.  
Front Desk  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Chirotouch daily use"

January 15, 2019

3.0

Over experience with ChiroTouch is good, not great. There could be some updates to the way patients check in and click on the body parts that is hurting tem, sometimes they want to click on more than one spot at a time or sometimes they just want to have the same symptoms as last time, and neither are an option right now through ChiroTouch.

Pros

What I like most about ChiroTouch is the ease of use and the organization of patients and appointments that it give you.

Cons

What I like the least is that the email and test reminders don't always go out to patients, and it is really hard to get someone in customer service to help you when you have a problem or a question.

Review Source

DS

David S.  
Chiropractor  
Hospital & Health Care  
Used the software for: 2+ years

### "Amazing software! "

May 14, 2019

5.0

Patient notes are finished at the time of the visit, not at the end of the day. Billing and collections are incredibly easy now. I can spend more time with my family and be home earlier!

Pros

Ease of use, easy accounting, very user-friendly! I have used other softwares and this by far works the nest for my office!

Cons

Nothing. The system works seamlessly, as long as you have a great server and workstations set up, works like a charm!

Review Source

VR

Verified Reviewer  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Administrative daily user"

March 27, 2019

4.0

Chirotouch makes it easy to stay compliant. It is fairly easy to add diagnosises and CPT codes. The billing side works well with our electronic data interchange system.

Pros

User friendly. It is incredibly easy to navigate through different screens. There is flexibility in the design lay-out to personalize some areas.

Cons

Report areas could be categorized better. I wish there was a function to filter by more than one area.

Review Source

bA

basil A.  
chiropractor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "CTcloud needs work"

October 18, 2022

1.0

Pros

was promised ease of the software and similarities to the server base chirotouch.

Cons

the billing is very important and to get paid. the software is taking longer to learn and many steps that my staff are not familiar with.

Review Source

LA

Linda A.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ChiroTouch has been a lifesaver for our practice when it comes to scheduling and documenting."

January 9, 2018

5.0

Electronic Chart Notes.

Pros

We have color-coded all of our appointments, so when you look at the schedule, you know what kind of appointment the patients are scheduled for. Our calendar has blocks of time for certain appointments, and this system allows for that. But most of all, we like the text and email reminders. That has freed up so much time for our staff to get office work done.

Cons

I would like to know how long ago an appointment was scheduled, so we can know if a missed appointment was missed because it was scheduled so long ago, or if the patient just didn't come.

Review Source

BM

Brendan M.  
Owner/Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Chirotouch"

August 28, 2018

4.0

This soft ware allows me to build systems into the practice to run consistent and smoothly.

Pros

Great platform to be able to create notes for any style of practice. Great customer service esp the Direct Connect sessions with the customer representative. Incredible knowledge and has been so helpful for my billing staff. Makes using Chirotouch for all insurance billing and collecting much easier

Cons

The report part of the system is not as good as I would have liked. Difficult to get some reports with detail and difficult to get demographic and psycho graphic information out of the system

Review Source

SM

Susan M.  
Director of Operations  
Medical Practice  
Used the software for: 2+ years

### " ChiroTouch Direct Connect"

August 27, 2018

5.0

CSR is a wealth of knowledge in ALL things Chirotouch related! If I have a question or need anything she is the first person I reach out to at CT. She is personable, punctual, knowledgeable, she strives to answer each and every question completely and she never makes you feel you are asking a dumb question. I can not recommend her enough! ChiroTouch has a gem in support team! If you haven’t used Direct Connect with her, you should!

Pros

Software support especially the Direct Connects with support team. Any question regarding the software she is your girl!

Cons

NONE!! I have not one complaint about ChiroTouch and support team. You can’t go wrong with her guidance!

Review Source

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