# Page 23 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 551-575 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JW

Jonathan W.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "DO NOT PURCHASE"

May 30, 2019

1.0

Wish I had gone with a company.

Pros

Initially it was a good product with decent support.

Cons

Customer service. Must have in-house server because they do not offer a true cloud option. Macro's are terrible. Customer service is the worst. I had a staff member receive a death threat (not kidding) and their entire support team was supposedly fired. Updates are sure to cause problems.

Review Source

LP

Luke P.  
owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Expensive"

August 19, 2020

3.0

It does what we need it to but we have not been overly excited about it

Pros

We use this software in our office. The ongoing support is expensive. We have had some suggestions on how to improve the software but have never gotten any support in following through with those changes

Cons

Not patient friendly. Too many screens to navigate through. Could be much much simpler and streamlined.

Review Source

RM

Richard M.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Veteran Old School Doctor Experience "

March 31, 2023

5.0

I’m glad I relented and entered the modern world with EHR system. This is an excellent program that aligns well with my practice and grateful for customer support.

Pros

The organized macros and very clean/ professional layout. I often enter my own customized notes that integrate well with ChiroTouch

Cons

Navigation. I’m not the most tech savvy practitioner and if I deviate from my usual pathways I get taken to a new part of the system ( which is ultimately good because that’s how to grow and learn)

Review Source

SE

Shyann E.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Makes it all possible"

November 12, 2020

5.0

Overall we wouldn't use any other software for our practice. Flow is very important for a 2 person practice seeing 40 patients per day, and this makes everything move beautifully.

Pros

This is the easiest software to use and combines a number of features that my last office had multiple software for.

Cons

Some things are complicated, but there is always information somewhere, or a person to help you through it.

Review Source

AH

Angela H.  
CA  
Medical Practice  
Used the software for: 2+ years

### "The ChiroTouch team is phenomenal!"

March 1, 2017

5.0

Pros

The online support covers most every single aspect of CT. Literally, a new user can see video tutorials, read case issues that other clients have experienced, and search an easy to users guide to be brought up to speed quickly. Like all things electronic, there have been some things that we have needed help working through. The customer service offered by CT easily surpasses most any business that we have worked with.

Cons

The beginning was bumpy - the company acknowledged issues that were not anticipated and worked hard and fast to correct them.

Review Source

DD

DAvid D.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Complete waste of time"

February 4, 2017

1.0

I have had this awful system for 3 years and at least once a week I fly into a fit of rage because of how bad it is. It is a complete time suck. It has cost me nothing but time, money and aggravation. The intake process is dreadful. There is no way you can process a new patient in under 30 minutes combined between the paper forms you will still need ( the patient intake online forms are useless and incomplete) and the 60+ clicks over 10 different screens. This is a base bone program when it comes to documentation and even then it is really bad. Even the billing ( which shouldn't be too difficult) has serious flaws ...you must address each CPT code for every date of service instead of being able to enter several dates for the same code. I could go on and on like I do with their support but it doesn't matter....Now Chirotouch will switch us over but they still want more $$$$...Ponzi scheme

Pros

I like that it is cloud based. NOTHING else is worth mentioning

Cons

Awful architecture... dozens of steps to do the simplest of things.... your notes will look bad and incomplete unless you spend hours on them. No patient contact system..no way to download patient list other than by birthday month... completely stupid

Review Source

NT

Nicole T.  
Billing Manager  
Medical Practice  
Used the software for: 6-12 months

### "5 star"

August 19, 2022

5.0

Pros

ERA posting, CT community, Customer service

Cons

When adding the insurance information, would like it to give you the option to add the visit limit and effective date without saving and going back in to edit.

Review Source

Response from ChiroTouch Integrated Practice Solutions

August 25, 2022

Hi Nicole, Thank you for your review of ChiroTouch! We are thrilled to hear the software works well for you and your practice. We appreciate your feedback regarding adding insurance information; we will send that note to our development team. Thank you for being part of the ChiroTouch family. Cheers!

AS

Alicia S.  
Owner/chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Time and money saving program"

May 17, 2019

5.0

Overall great program and an invaluable part of my practice.

Pros

Having chirotouch allows me to run my practice without office staff. The speed of notes, billing, and posting is unmatched in chiropractic software.

Cons

No cons about the software itself. Since expanding the customer service has been severely lacking. Especially, considering how much I pay per year for support.

Review Source

LB

Lisa B.  
D.C.  
  
Used the software for: 2+ years

### "Great program after you past the learning curve."

January 9, 2018

5.0

Faster insurance posting- everything all in one spot makes it a breeze to use!

Pros

Easy to do a soap note, look at insurance and book appointments. It is nice to just click on a patient and see all the information in one spot. I can do the charges in the room and put an alert on the patient for a re-evaluation the next visit and my front desk will know what to do without me having to come up front to tell them in front of the patient.

Cons

All the extras add on things each month can add up for example, CT- verify (insurance), CT secure (backup), CT intake, CT RX etc..

Review Source

TD

Tyrel D.  
Chiropractic Physician  
Medical Practice  
Used the software for: 2+ years

### "Promises a lot with a high price tag, but doesn’t deliver the value."

January 28, 2019

3.0

Used to be one of the better chiro softwares... no so much anymore.

Pros

There is a lot of functionality from the standpoint of customizing your notes and ease of use with things like an iPad on the iPad app.

Cons

System was very unpredictable as far as reliability is concerned. We had issues with app crashing and being incredibly slow especially when taking pictures of x-rays.

Review Source

BW

Brandon W.  
Physician  
  
Used the software for: 1-2 years

### "Just a glorified word processor"

March 6, 2018

2.0

None we will be choosing a new software soon and hope that my review will deter others from making the same mistake we did.

Pros

They are very good at marketing and at billing us for their services. I like the iPad interface that is provided.

Cons

Customer support is terrible. It is difficult to recall previous patient information therefor making it difficult to track progress from visit to visit. We've put dozens and dozens of hours into the macros trying to make the patient notes say something informative and it is still severely lacking. We've had billing questions and they provide ZERO transparency in how and why we were billed the way we were. The front desk staff also say that the billing is redundant and inefficient.

Review Source

DR

Dwight R.  
DC/President  
  
Used the software for: 2+ years

### "Overpriced and terrible support. "

October 30, 2017

1.0

Pros

Good product....WHEN IT WORKS. I have been with them several years and the service is getting more and more expensive and the product is slipping in design and reliability.

Cons

Too many issues, too many dollars invested and a complete inability to do simple functions like importing outcome assessments into daily notes. As far as support goes, they expect me to surf the forums, their community page and their facebook page before calling into support to see if they have put out any messages regarding whatever issues we are experiencing.

Review Source

SM

Sean M.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Web-based disappointment"

November 13, 2022

3.0

Pros

Nice having a cloud based EHR with accessibility anywhere.

Cons

Not like the server based system. No patient check-in or prefilled SOAP option. On-boarding could and should be more comprehensive. Can be very slow loading and refreshing on both the iPad and computer desktop.

Review Source

YC

Yao C.  
Office manager  
  
Used the software for: 2+ years

### "easy for manage patients and set up the office system for clinical office"

May 10, 2018

4.0

fast and efficient

Pros

easy to use, and have many features. Great SOAP template, so you can always finish your notes fast and more efficient. Good customer service and support, esp. if you need help immediately, you can reach them by phone and online chat. Most of time, your problem will be solved. And you can use it on your smart device as well.

Cons

After software updating, the problems are often not solved and not truly billing friendly. Esp. for the paper claim, if you want to manually edit the claim form before printing, you can not do it.

Review Source

JC

Jodi C.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Great office management software"

December 11, 2017

5.0

On-line training and user help are very good. Lots of reports to help with the office and patient flow, but could always use more. Since we had the CTPROBil take over our billing we are right on track. The crew is incredible. The conference was wonderful and learned a lot of little tricks to help with the day to day process, from checking in to billing out.

Pros

Easy to use, fast, functional and user friendly. I get what I need with just a few clicks. Lots of good things to manage patients

Cons

Little pricey, however you get a lot for the price. Wish there was an easier way to find out who (employees) set the appointment

Review Source

LS

Louis S.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "Great Program and Support Team"

August 29, 2018

5.0

I’ve been in private practice for 25 years and I have had many in house billing and outside billing agency’s over the years. The support team has shown to be the most assertive, organized, and pleasant billing company to work with. They responses to your emails, text or calls within one hour, and your request(s) are usually performed within one day. It’s a joy and pleasure to work with their support team.

Pros

I was able to construct a level 4 exam that meets All insurances standard with just a few clicks of a button.

Cons

None that I can think of. It has all that I need and that is required to bill. The billing software is great.

Review Source

eC

edward C.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "EHR software that is good."

August 22, 2018

3.0

Nice program.. needs more work.

Pros

Excellent support. Fairly easy to use. Networking is very good. They have lots of options for patient text/emails and such..

Cons

Microsoft updates require us to contact support for help that sometimes requires reinstall. Biggest pain.... there are no ways to get patient visit totals and yearly patient visit totals. Office manager has to count them on the computer.. Patients ask how many visits do I have.. Pretty stupid not having this simple setup. My other software made life easier by having that option..

Review Source

SG

Summer G.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Thank you !! "

April 19, 2019

5.0

Really have appreciated how much more streamlined our billing and scheduling is.

Pros

I so appreciate how much the rep helped me with some issues I had ... and taught me as well. He and the customer service team are ALWAYS so very helpful.

Cons

I still have to hunt around for some reports that I need but I have a one-on-one training this Tuesday ... can't wait!!

Review Source

KY

Kim Y.  
Receptionist  
  
Used the software for: 2+ years

### "We use Chirotouch daily and we like the how easy it is to use."

May 3, 2018

5.0

It is easy for our scheduling and billing

Pros

We find Chirotouch easy to use. If we have any technical issues they are usually resolved fairly quickly. The techs that we talk to are always friendly and very helpful.

Cons

We occasionally we have issues with the patient portal and secure messaging. We also find the QPP Wizzard a little confusing, but I think we have that figured out now. Also, sometimes our wait time is extremely long if we are calling in. When we are on the computer and try to get help it is usually answered more quickly.

Review Source

KH

Kari H.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Our practice spine is Chiro Touch "

August 11, 2016

5.0

Pros

We have been using Chiro Touch for 6 years. Chiro touch is the spine of our practice. It handles everything from scheduling appointments, patient soap notes, including outcome assessments,, medical billing with an incredible AR system. Development is always on top of government changes. New releases come out several times a year. Cheryl Davenport has been instrumental in helping me implement all of the components of the software to insure a quality data base. My direct connect with Cheryl has been a true lifesaver. Anytime I have a question I can schedule an appointment with her and she calls back to help me resolve any issues I have. The calls are always handled with encouragement, compassion, and happiness. We always leave our session with resolve, smiles, and laughter!

Cons

There is nothing I do not like about the software. Chiro Touch is a great team of people that help us run our practice!

Review Source

JD

Jill D.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ChiroTouch Support"

March 16, 2021

4.0

Pros

\[SENSITIVE CONTENT HIDDEN\] on the support team was relentless in helping me to rectify a series of update issues that cropped up. His assistance was invaluable in getting to the root of the problem and addressing a number of contributing factors. Thanks, \[SENSITIVE CONTENT HIDDEN\]!

Cons

Updates occasionally present some major obstacles.

Review Source

ML

Michael L.  
Chiropractor  
Medical Practice  
Used the software for: 1-2 years

### "Antiquated look and confusing"

April 5, 2017

1.0

I only need to use about 10% of what the software can do so I paid way too much and am now stuff with overpriced software. It is not intuitive and the training was horrible. The person assigned to help me train either never had time or was troubled that she had to spend time helping me.

Pros

I have nothing positive to say about this software. It has been the worst experience altogether. Plus, after spending tons of money on the software you need to spend more for support which is a pain.

Cons

I was sold this software as a new graduate and had no idea what garbage I was getting in to. Stuck in this! When you are new to the field take the time to find the right software. Don't get drawn in by a sales pitch. I made a huge mistake getting in to this.

Review Source

MS

Mia S.  
billing@granderondechiro.com  
  
Used the software for: 1-2 years

### "When it works, it works. When it doesn't, it really doesn't."

May 3, 2018

4.0

For the most part, it is simple to use. Our patients love the text and email reminders they get and we love having CTIntake, it saves a lot of time when we see new patients.

Pros

For the most part, it is simple to use and customer support is very helpful in helping you resolve problems you can't figure out on your own.

Cons

The new update has changed how patient statements are done, it no longer will carry a balance if you ask it to only print a certain date range. This throws the entire ledger off and it is a real pain to try and get the most accurate statements you can without printing the entire ledger in the statement. I HATE this aspect of the new update. Bring the old statements back and save some trees, please.

Review Source

Carolyn L.  
Owner/Chiropractor  
Hospital & Health Care  
Used the software for: 6-12 months

### "Expensive but nice"

May 24, 2019

5.0

I like this program, but I ended up switching to another program that is more economical.

Pros

It has a ton of features! You can program about anything.

Cons

The cost, hands down. You have to have a support plan, which I don’t like having to add anything. There are a lot of add ons.

Review Source

SB

Shawna B.  
Chiropractor  
Alternative Medicine  
Used the software for: Less than 6 months

### "ChiroTouch Cloud Version"

August 13, 2022

4.0

It has been okay so far.

Pros

I like the management of my scheduling, online paperwork and the engagement I can have with patients.

Cons

I am currently using the cloud version and although it does have a lot of great functionality, I find that some processes are irritating and at times the software does run slow even with a great internet speed.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing ChiroTouch

Yes

Review Source

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