# Page 24 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

---

ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 24 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 576-600 of 1083 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LJ

Laura J.  
Office Manager  
  
Used the software for: 2+ years

### "Customer service used to be great-2015 through 2017 was bad. 2018 much better :)"

May 30, 2018

4.0

Pros

Easy to use-quick learning curve. Buttons for front desk easy to set up. Love the new update with the front desk screen improvements.

Cons

Macros are still a pain in the butt to edit/set up. The text reminders are better but I wish there were more cell phone providers to the list. I think other companies don't require to actual cell phone provider to use the text message feature. Also would be nice if the text reminder could add what type of appt (like adjustment or massage) rather than just the appt time.

Review Source

MV

Marlee V.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Review"

March 28, 2023

3.0

Frustrating.

Pros

Some features are quick to add to notes.

Cons

The schedule, patient records management, and notes are not cohesive. Patient reminders, and online scheduling would be nice. System crashes regularly.

Review Source

jH

james H.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Chirotouch EHR"

September 26, 2018

5.0

Pros

This is the best thing I did for my practice besides going to chiropractic college. The exams and daily notes are very easy to use. I like that I can customize the exams and drop downs to anything I like. I do not have to do another doctors exam, I practice the way I have also practiced and better. The ADL and FOAs are easy to tract patient progress.

Cons

California time, so customer service is not open until 9 am.

Review Source

KB

Karen B.  
Manager  
  
Used the software for: 2+ years

### "For the Front Desk it is AWESOME - for the Doctors - not so much. Excellent customer support!"

January 9, 2018

3.0

Pros

Front Desk is excellent. I can see everything I need, it is in easy access and laid out and easy to read.

Cons

The provider side is bad. Need A LOT of work!! You can tell the front desk has time to complain, but the providers don't. It needs to be more user friendly, charting needs to be easier. The Providers don't have time to work out the kinks - this should've been their first priority when creating this system. This needs to be so much easier for the providers, they are the one doing all the work!

Review Source

AN

Anthony N.  
Doctor  
Medical Practice  
Used the software for: 2+ years

### "ChiroTouch"

March 3, 2016

5.0

Pros

Chirotouch is the third Chiropractic office management software I have used and it is by far the best. I have been using Chirotouch for the past 9 years, during which I have seen Chirotouch expand the software’s functionality and services to meet the demands of the market. The additional feature and updates have been huge time savers for me and my staff, allowing us to handle more clients in less time. The software is highly customizable, so it takes a little time upfront to tailor it to your unique practice style. However, that initial time investment pays dividends in long term functionality and efficiency. Some of my favorite aspects of Chirotouch are the patient self check-in, the advanced patient intake, and CT reminders. I highly recommend Chirotouch to anyone running a Chiropractic business.

Cons

The statistical reporting function is a little less robust that I would like.

Review Source

RH

Randall H.  
chiropractor  
Medical Practice  
Used the software for: 2+ years

### "I don't recommend smartcloud"

September 18, 2019

2.0

Chirotouch didn't work for us and our needs. A lot to learn with this software.

Pros

I like the calendar on this software. You could customize the calendar to meet your own needs with time and multiple doctors.

Cons

Smartcloud is hard to navigate around. Its not user friendly. This system seemed to freeze up quite a bit on us.

Review Source

RJ

Ryan J.  
Chiropractor  
Medical Practice  
Used the software for: 1-2 years

### "Chirotouch software has made my practice a lot easier for running my office. "

January 12, 2018

5.0

Having a paperless office with all of the billing features.

Pros

All of the features and ease of use. The patient alerts really help when checking a patient in or out of the clinic.

Cons

The color scheme and design seem to be not as good of quality and some newer programs. The billing and accounting can sometimes be to difficult to navigate through to find what you want.

Review Source

Response from ChiroTouch Integrated Practice Solutions

January 16, 2018

Dr Ryan, Thank you for taking the time to share your thoughts. In the next month or two be on the lookout for the update to 7.0 as we have actually updated the color scheme and sizing functionalities of the front desk and provider applications so that they are more pleasing to the eye. We are very grateful to have the opportunity to help in any way in your practice and appreciate your time!

DZ

Darya Z.  
Owner/Operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great for a Chiropractor!"

March 8, 2020

5.0

Generally, ChiroTouch is a good tool to use, but only if your office is primarily chiropractic. It's a little time consuming to type things out in full detail for other practitioners if you're not using chiro-specific terms.

Pros

This software made charting very quick and easy, and I liked that you could do billing from the same program. However, I find it's tailored pretty much only to Chiros unless you want to spend hours making up your own codes for things.

Cons

I would love it if there was a setting that could make it user-friendly for physios, massage therapists, osteopaths, etc. There were many times I didn't realize I was using a function for a chiro and my whole paperwork changed and it didn't reflect my language as a massage therapist.

Review Source

DC

Dennis C.  
chiropractor  
  
Used the software for: 2+ years

### "I use a software on a daily basis"

February 23, 2018

3.0

Pros

I like the fact that they have an add-on features that allow you to make automatic text reminders two patients regarding their appointments. I like the fact that they have cloud backup available and they have other features to add if you are willing to

Cons

The verbage that it uses in the soap note fields is lacking terribly. There is no random text variation and if you use their drop-down-menu it tends to be the same notes from visit to visit. I end up typing in 90% of the information into the notes.

Review Source

MV

Mike V.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### " ChiroTouch"

August 28, 2018

5.0

Customer support is excellent!

Pros

Customer support makes things easy to understand, team is efficient and knowledgeable. With a calm manner team shows me how to tackle my issues and questions, I appreciate team patience very much. The ChiroTouch program itself is easy to use and keeps things very well organized and accessible. Everything is large and easy to read. It does a lot of the work itself!

Cons

The Scheduler is a bit more complicated than I'd prefer, editing block colors and active providers etc.

Review Source

MS

Matthew S.  
Medical Director  
Medical Practice  
Used the software for: 1-2 years

### "Good for some but not for others "

December 14, 2019

3.0

As a multi-disciplinary clinic some providers have had a much better experience than I have as the MD. Error codes pop up which are enigmatic which I am told to ignore. A bit frustrating.

Pros

Ease of use. Templates are easy to construct and modify. If you construct macros they are easily embedded into the notes.

Cons

Difficult to add diagnostic codes (ICD-10) unless you are an administrator. The work arounds are complex which I have no patience for. Medical notes need to be constructed for your need.

Review Source

VS

Valerie S.  
chiropractic assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Easiest Transition"

August 12, 2022

5.0

Pros

Our office had Chirotouch up and running in less than two weeks when our previous software was still not functional for patient notes after 3 years

Cons

I feel like the schedule could be laid out a little nicer, but it is still really easy to use

Review Source

Response from ChiroTouch Integrated Practice Solutions

August 25, 2022

Hi Valerie, Thank you for your review of ChiroTouch! We are thrilled you had an easy transition to our software, and we're so glad it is working for your practice. We love to hear our customers' success stories. Thanks for being part of the ChiroTouch family. Cheers!

MW

Mindy W.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Customer Service"

March 9, 2021

5.0

I love your reps that help me!!! I just spoke to \[SENSITIVE CONTENT HIDDEN\] today and she was so helpful !!! they always help me and are patient!

Pros

It has allot of great qualities, helps with the office and our billing.

Cons

Sometimes its hard to figure out certain problems and then the wait time to speak to CT to get it resolved is hard.

Review Source

BW

Barry W.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "Excellent!"

May 15, 2017

5.0

Love the chiropractic presence at all chiropractic gatherings. (parker, chirofest etc.)

Pros

You own your software! Regular improvements and updates. Integrates with other company software and equipment (xray, sigma, cash practice, subluxation stn etc.) Great people! (Rick, Lawrence)

Cons

In the recent past wait times have increased. They should have an auto call back option with their phone service. They should offer a discount for Canadian chiropractors that do not use the extensive billing options.

Review Source

DA

David A.  
Senior Marketing Executive  
Financial Services  
Used the software for: 2+ years

### "A GREAT WAY OUT"

September 30, 2019

5.0

A Chiropractic becomes an administrator at the click of a button.

Pros

As part of the team that recommended this healthcare software, we had to sift through loads of data reviews and software in order to make this choice. So far, we have been vindicated as the software works very effectively on Ipad making it easy for Doctor to track records and meeting with clients, billing and finances and helps to generate very quick easy to use medical reports as well as a great after sales support team ready to help on any related issue. For any small Chiropractic Organization I highly recommend Chiro Touch.

Cons

So far so good. There has been no negative report yet.

Review Source

AG

Alicia G.  
President  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Good product, horrid support and expensive "

August 11, 2022

3.0

Very very poor support. No one takes responsibility to follow a problem through

Pros

Ease of soap notes, cloud based.

Cons

Price, coat of add ins that should be included

Reason for choosing ChiroTouch

Came from smart cloud

Review Source

Grove H.  
CEO, Medical Director  
  
Used the software for: Less than 6 months

### "It was a huge upgrade to this EHR program for us. We are still learning but it has enhanced our prod"

February 8, 2018

4.0

Ease of office management from a single computer is the big plus with Chirotouch.

Pros

Ease of use is good. We are still learning and we have barely tapped into the softwares full potential I think. However, I'd buy it for just the customer service. They have helped us make the transition and learning the system a pleasure.

Cons

The software still has some integration issues. I'd love not having one screen manage all the individual apps and the program it be smart enough not to open a single app component multiple times if we click on it's icon multiple times. Minor stuff though.

Review Source

ET

Espy T.  
Chiropractic Assistant  
Medical Practice  
Used the software for: 2+ years

### "It's been an amazing experience using Chiro Touch as a software practice management. "

August 14, 2018

5.0

Yes, Tech Support makes a great asset to your company. Rick at software support is pretty knowledgeable and helped me so much answering my concerns over the years. Thank you so much!!!

Pros

It's easy to use. The varies tools it provides and easy to navigate. I found it to be well suited for the chiropractors office.

Cons

Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions. Excellent Customer Service, which is a major plus when initially figuring out the system.

Review Source

CR

Colin R.  
Ceo  
Alternative Medicine  
Used the software for: 1-2 years

### "Nptcc"

October 19, 2022

4.0

Average experience.

Pros

Scheduling & appointment reminders can be helpful. Claims work list is helpful.

Cons

It crashes often. It doesn’t always load our patients. The in-house patient checkin can be hard to operate.

Review Source

DK

David K.  
  
  
Used the software for:

### "Unfortunately, Chirotouch has changed all the things that made them successful"

March 14, 2015

3.0

I first used Chirotouch back in about 2006 when they were new and the program was good but a little glitchy. They did very well to fix any problems and we absolutely loved the program. I moved to a new office with different software, and was excited to get back to Chirotouch in 2014. Things had definitely changed, and not for the better. The software had advanced, but was still glitchy and way more expensive. I was advised by my sales rep to go with an ipad and saw a slick demo on how great it was. Bought a new ipad and peripherals to the tune of about $600 only to find it did not work with the software. After repeated calls with lengthy wait times, I was told again and again that someone would "look into it". Of course, nobody ever did anything about it. I already have an ipad at home, thanks. Did not need another one. Then they have the nerve to pester me about signing up for a support contract. Sorry Chirotouch, you burned me once already. On top of that, if you don't pay for the year contract, they will even block you from their website where they have their FAQs, they do not want you to have any help at all. Why block customers from the website? It doesn't cost them anything, and don't forget, I have already paid thousands of dollars for the software. This is obviously all about getting more and more money out of us, no concern here for valued customers! I am VERY disappointed with the new direction they are moving in, including a new "you don't own it" model. It is introduced like it is a wonderful new thing! Ever heard of Platinum? Chirotouch used to be the alternative, but no more. All in all, they used to be great, but I can see this company going slowly downhill. Too bad!

Review Source

BC

Bryce C.  
Owner  
  
Used the software for: 2+ years

### "Stay away"

December 3, 2017

2.0

Find another company to work with.

Pros

It works. It is better than using paper and pen. It is on a computer. It types. It has touch screens.

Cons

They're customer support is terrible and unethical. They've lied to me numerous times. I will recommend you stay away from this highly unethical company.

Review Source

KG

Karen G.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "DO NOT LIKE THIS PROGRAM"

April 12, 2017

1.0

Pros

Customer service is friendly. the program is very colorful but honestly, that is all the nice I have for this program.

Cons

It is not user friendly. Patient count is NOT accurate, your system adjusts visit counts by the number of services they receive during the visit, NOT the actual number of DAYS they visit. I know of know insurance companies that what to know a service count, only a visit count, adjusting charges takes to many steps, rebilling takes to many steps. You are unable to change charges that had been posted incorrectly without removing all payment and charges and then putting those charges and payments back in. There is no ability to put in chart notes unless you put it in the doctors sections. You have to check a patient in for each service they receive and then delete the charges so they are not billed several times when you check a patient out instead of checking the patient in ONE time and charges being input for each service. Reports are too difficult to produce for W/C patients. I have worked with other programs before and honestly this is one of the worst programs I have ever had to use.

Review Source

JE

Jed E.  
Chiropractor  
  
Used the software for: 2+ years

### "Very good, have recommended to many others, wish there were a few things to modify that cannot be"

January 15, 2018

5.0

Pros

Ease of notes and SALT notes, charges, codes, etc. Like being able to have cloud backup with reasonable fee. Ease of billing (with officially). Once we get a customer support representative they can usually resolve the issue.

Cons

Have many issues, things like text reminders, needing someone to reset or sync all iPads and devices when server restarts every time. Wish I could modify iPad notes on Doctors side more. Would prefer to upload X-rays easier (2020 imagining).

Review Source

LC

Luisa C.  
OFFICE MANAGER  
Medical Practice  
Used the software for: 6-12 months

### "happy user"

October 13, 2022

5.0

great experience

Pros

easy to navigate and search for what needed

Cons

there' not much i can say i do not like, i am 4 months into chiroprator office and this was easy to learn

Review Source

AB

Allisha B.  
Chiropractor  
Medical Practice  
Used the software for: 6-12 months

### "Comparable software"

May 31, 2018

4.0

Pros

Software is easy to use and allows you to be able to write in your notes where ever you need to if it doesn’t give you a prompt. You’re able to customize your notes for quick and easy note taking. The print out of the note you get is also nice and neat and easy to read. This was the software I learned to take notes on and if I hadn’t gone into a practice with a different program in place I probably would have continued with this software.

Cons

Now having used other softwares, there is definitely room for more options within this software so you don’t have to freeform type as much.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.