# Page 27 | ChiroTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 27 - Is ChiroTouch the right Chiropractic solution for you? Explore 1083 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/48210/ChiroTouch/reviews

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ChiroTouch

4 (1083)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 27 - Reviews of ChiroTouch

## Showing most helpful reviews

Showing 651-675 of 1083 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CJ

Cherie J.  
  
  
Used the software for:

### ""

February 14, 2013

4.0

I am a small clinic, myself and one staff. It is difficult for me to train a new staff member if someone leaves unexpectedly or if they are out sick; so I needed a system that would be easy to check patients in and out and to collect money. What is nice about this system, is I can check up on the front desk without ever having to leave my adjusting room. I enjoy the communication application, I like how I can view if the patient has insurance, their last payment they made, if they are still meeting a deductible, and if they have a credit in our system. This helps when the patient need to talk to you about their insurance and finances because I never really knew what was going on with their insurance before. I also like that I can enter in the charges and never have to worry about the front checkout missing a code or not billing correctly. I like the iPad feature where I can take a picture of the patient and it directly goes in the system, as well as x rays, documents, exercises, or forms. I think this has taken some stress off of me, not just in notes, but also how my front is being run. I really enjoy the auto remittance feature. It only takes us a total of 20 minutes to put insurance payments in as well as checking for mistakes. Sometimes it takes us less time, and if something was paid incorrectly it is a cinch to refile.

Review Source

JS

Julie S.  
Business Manager  
  
Used the software for: 2+ years

### "We have been using for many years and find this a very easy to use program. "

January 12, 2018

5.0

Pros

Customer support. Notes program. Ease of scheduling and billing. Color coding. Makes it easy on the eyes to use. Always updating for new things. Various options for ledgers and reports.

Cons

wish it had more options with printing hcfa for those that don't send electronically. With the scheduling, sometimes switch between screens to make appointment with all needed info.

Review Source

JK

Jeff K.  
Chiropractor  
Hospital & Health Care  
Used the software for: 2+ years

### "Great for patient fliw"

May 10, 2019

5.0

Customer service is great

Pros

This has streamlined my office. We have been able to focus more on out patients and less on scheduling and notes.

Cons

The software is robust and thus takes time to learn.

Review Source

jT

jeanett T.  
owner  
Alternative Medicine  
Used the software for: 2+ years

### "I want to love Chirotouch!"

December 12, 2018

3.0

Pros

My favorite part of this platform is appointment scheduling.

Cons

It is cumbersome, a dinosaur of a program. However, we already paid for it, so we are kind of stuck with it. Very expensive!!!

Review Source

MS

Mark S.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "EASY TO USE"

April 1, 2017

5.0

Pros

Chirotouch easily manages all the specific demands and needs of our office. Scheduling appointments, SOAP notes, ever changing codes and requirements, stats and more are handled fast and efficiently. The ability to retrieve and integrate information quickly and accurately saves us time, reduces stress and allows our practice to continue growing. Thank you Chirotouch!!

Cons

none

Review Source

BL

Brenda L.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I am happy with Chirotouch overall"

January 9, 2018

4.0

doing my EHR easily and allowing the front desk to get their job done without not to much complications

Pros

I am happy over all with the features of this software program, it does take a learning curve but once thats done its very easy to use

Cons

I am not happy with CTsecure and CTReminders and they do not work all the time and especially reminders not working as I relay on them causes an negative effect on my business. I also find that my fee for the add ons are going up even though this is not logical as I have not increased my usage of CtSecure.

Review Source

RS

Richard S.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Time saver"

March 5, 2021

5.0

Glad I switched. Staff is patient

Pros

Gives me peace of mind that my notes are compliant

Cons

It’s a process in learning, but once I understood how it works it was great

Review Source

SJ

Sarah J.  
General Manager  
  
Used the software for: 2+ years

### "Automation! So many ways to make the day more productive."

January 15, 2018

5.0

Pros

Integration with additional tools (Trizetto, Cash Practice) helps to streamline processes. Plus, the flow between different aspects of the software (Provider to Front Desk) means not having to double the workload.

Cons

There is still something to be desired for the reporting and customization of statements. Inventory reports especially could use some attention.

Review Source

VW

Vicki W.  
Biller  
Medical Practice  
Used the software for: 1-2 years

### "Really like CT after working with another software CT is very easy to train others and learn. "

January 20, 2018

4.0

Pros

Being able to open multiple front desk apps. There are a lot of times it comes in handy to be able to bounce back and forth with two or more open. Posting payments in the accounting app is also very user friendly.

Cons

I wish when posting payments from the accounting app the provider would show so went applying payments I knew the correct provider was getting credit for that specific date of service. It is very easy to delete with a double check asking if we really want to delete in the patients ledger.

Review Source

LP

Lauren P.  
Office Assistant  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Chirotouch"

September 30, 2020

4.0

Have liked using it at office. Once we got used to it, it has helped make our office flow better.

Pros

ChiroTouch makes office communication easy and provides for quick documentation of work done while seeing individual patients

Cons

Can be difficult transition at beginning, seemed a little tedious a d frustrating learning all the new functions.

Review Source

JS

Joseph S.  
Ownership  
Medical Practice  
Used the software for: 2+ years

### "Great easy to use software"

May 11, 2019

5.0

Patient flow is easy and dramatically increased volume

Pros

Ease of transferring data from previous company .

Cons

The implementation-of first starting out, and the making of macros

Review Source

SR

Sarah R.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Overall pleasant experience. Benefits outweigh any minor complaints."

January 15, 2018

4.0

User friendly and all inclusive.

Pros

Customer service is fast and polite. Software is pretty user friendly. Lots of add on's to help the practice truly run on a single platform.

Cons

Customer service doesn't begin until 9 a.m. EST. Product suggestions are slow to be implemented. Flow could be streamlined a bit more, too many tabs, apps, work flows, and add-on's.

Review Source

PM

Paige M.  
D. C.  
Hospital & Health Care  
Used the software for: 2+ years

### "ChiroTouch Review"

August 27, 2018

5.0

Customer support has really helped me, as the Doctor, take charge of my practice. She helped me understand the Billing piece so my staff can no longer hold me hostage during office transitions. This is important for Doctor/Owners to know how to move through transitions with effortless ease. I can't thank our rep enough!

Pros

Customer support and direct connects invaluable

Cons

So much to learn, it takes time, very powerful product.

Review Source

MM

MaryAnn M.  
Billing  
  
Used the software for: 2+ years

### "Was greatly surprised that the update took only 1/3 the time quoted"

January 9, 2018

5.0

My practice runs smooth and the software make billing a snap

Pros

I like that anyone can learn it. It is a basic system that gives you all of the required information to help have a successful practice

Cons

That I have to pay for it. Can't think of anything else that could be wrong with the program. I never have to wait for help and problems are only a phone call away.

Review Source

LB

Laurel B.  
Office manager  
  
Used the software for: 1-2 years

### "Love the digital access the entire team has to patient care."

July 25, 2018

5.0

Pros

The flow of patient visits from first scheduling to the completion of each patient visit and then to the doctor for completion of visit notes is seamless.

Cons

We found that the ease of use only happens after using the software for several months and lots of training before the team can actually use the system.

Review Source

KB

Kim B.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Out dated software"

June 6, 2018

1.0

I DO NOT recommend this system

Pros

Once you get a customer service individual, they are polite and very nice, but it takes a while to get one

Cons

To many clicks to accomplish anything. Accounting is in more than one area, so you have to bounce around to see and accomplish anything. Their accounting totals are often incorrect in the system. ChiroTouch answer is to just update the patients balance, I should have to, it is suppose to be accurate. Setting up insurance, you have to work in three to four areas. The system allows to much room for human error. I have managed our office for over 25 years, and this is by far the worst system I have worked with. SOAP notes should not be 4-6 pages long. I would not recommend this system.

Review Source

JS

Jordan S.  
Chiropractor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Features galore!"

September 3, 2019

5.0

Pros

Can add almost any feature you can imagine to your toolbox. After setup, it is quite easy to use.

Cons

Everything costs to add in separately. Need to read instructions again or get help every time I want to change a setting.

Review Source

EL

Emily L.  
Front Desk Reception/Chiropractic Assistant  
  
Used the software for: 1-2 years

### "Overall ease of use, we typically rave about the software. Good customer service."

January 10, 2018

4.0

A lot more organization with the providers and front office staff.

Pros

I love the ease of use once everything has been set up. We liked everything being saved into our system so we can move through our patients more efficiently.

Cons

The billing issue is weird. We have a difficult time getting the correct patient responsibility amounts to maintain for certain insurance types. Also, we would like to have more scheduling options on the check out screen, as well as a few note-taking options for the provider AIO section.

Review Source

DS

Darlene S.  
DC  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Chiropractor"

February 24, 2023

2.0

I would have been forced to go elswehre is i was still doing high volume insurance Im 90% cash and this syemtem is causing me headaches

Pros

Use it anywhere. no server to maintain -

Cons

Lots of Problems - ledger very unfriendly

Review Source

Response from ChiroTouch Integrated Practice Solutions

March 8, 2023

Thank you for leaving a review on ChiroTouch. We appreciate the feedback and hope to continue to make your experience great!

JD

Judi D.  
Billing/Insurance Specialist  
  
Used the software for: 2+ years

### "work with CT daily"

May 4, 2018

3.0

We are able to bill electronically and secondary insurance is easily completed through the accounting tab.

Pros

How it integrates with other software and you can hide inactive insurance policies. Insurance is easy to set up and add for new and renewing patients.

Cons

Too many screens and no ability to create custom reporting. Setting up new patient files is cumbersome.

Review Source

DL

Dusty L.  
Doctor of Chiropractic  
Medical Practice  
Used the software for: 2+ years

### "Great Software"

July 27, 2017

5.0

Love the software, it's been great, and I believe it is the future go to software.

Pros

Love the ease of use, very robust system with many features. Have been using CT for a little over 7 years and it's been great.

Cons

Cost of add ons, for the cost of the program, it would be nice if some of the features were included in the overall cost without additional fees.

Review Source

AB

Ashton B.  
Physician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy and Successful"

April 30, 2019

5.0

CSR was very helpful. Easy and not a complicated process. ChiroTouch doesn't disappoint. Can not thank this support team enough.

Pros

It is EASY !

Cons

Nothing. Absolutely perfect. EASY!

Review Source

DL

Debi L.  
Office manager  
  
Used the software for: 2+ years

### "Great experience! Love it."

May 10, 2018

5.0

Pros

The self sign-in feature gives us the subjective of each patient from their perspective. Everything is easy to use and understand.

Cons

They schedule doesn't automatically refresh if something changes. When creating a new account for an existing patient, it doesn't give the option to transfer insurance information, just address information.

Review Source

KA

Kendall A.  
Chiroractor  
Medical Practice  
Used the software for: Less than 6 months

### "Dont do it! "

February 27, 2018

1.0

Wouldn’t do this ! expensive, customer service lacking, and impossible to cancel

Pros

The advocate team is on top of it and really helped you get set up and helped with the extensive training

Cons

Well after your set up with the program everything goes to zero. Even though they’re helpful with but up implementing it is huge pain and extensive. Using the program on a daily basis is not working out for us so we ended up not using it out at all but paid for the rest of the contract The whole year. Worst part of the whole thing was getting it canceled. Started working on cancellation in December for a February in the contract date good thing I decided to start it early! Several emails, filling out the official paperwork, calling to follow up to make sure it was canceled and assured that it was. Its March I am still being charged for it because they can’t figure it out, but assured me just today that I will get a refund because they saw that I canceled it back in December... to be continued ......

Review Source

DH

Dublin H.  
Chiropractor  
Medical Practice  
Used the software for: 2+ years

### "The videos, webinars and support are great! The tech support is the best!"

June 18, 2017

5.0

Lawrence is the best ever!

Pros

The short videos that show how to input the data are very helpful and easy. The webinars are the only way I would be getting the information. Thank You!

Cons

Medicare has not made this a clear process. I do not know what someone would do without all the help I get from this company. This process would be overwhelming.

Review Source

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